MyFloridaMarketPlace
eQuote Focus Group
July 25, 2013
Focus Group Agenda
•
•
•
•
•
•
Introductions
Objectives
Utilization
Training
Focus Group Discussion
Wrap Up
Our Focus Group Goals
Objectives
Utilization
• Provide overview of eQuote utilization
initiative
• Discuss issues and concerns from agencies
and vendors
Training
Focus Group
Discussion
Wrap Up
• Identify and review improvements to the
Sourcing application, training and
communications
MFMP Utilization Initiative
Objectives
Utilization
Training
Focus Group
Discussion
Wrap Up
• In September of 2012, the Governor announced the
utilization initiative. The initiative encompasses five
metrics (one of which is related to eQuote).
• The utilization support initiative has identified the
following milestones for full agency eQuote
utilization:
Begin eQuote
Rollout
50% Utilization
Achieved
(Full Utilization)
01/01/2013
3/31/2014
25% Utilization
Achieved
10/31/2013
MFMP eQuote Overview
Objectives
Utilization
Training
Focus Group
Discussion
Wrap Up
• eQuote is a function of the MFMP Sourcing
application. Benefits include:
– Capture and store agency documentation related to
quotes in one location.
– Functionality for vendors is generally the same for
formal competitive solicitations and for informal quick
quotes (eQuotes).
– Consistency in requests sent from agencies to vendors.
– Copy existing events to leverage previous agency work
effort and knowledge.
• eQuote is for competitive informal quoting:
– For purchases less than $35,000 where the method of
procurement is F.
– For competitive quotes off state term contracts where
the method of procurement is B.
– For Lottery competitive quotes where the method of
procurement is 16.
Fiscal Year 2012-2013 Training
Objectives
Utilization
Training
Focus Group
Discussion
• To support utilization the MFMP team provided
multiple eQuote training opportunities during
2013.
– Training channels included: clinics, seminars, webinars,
workshops, and online training.
– Regional training was provided for agency customer
and vendors in Ft. Lauderdale, Orlando area and Tampa
during May.
– A new online training course was published in May for
vendors to learn eQuote.
Summary of 2013 eQuote Training
Wrap Up
Customer
Courses
Offered
Customers
Trained
Vendor
Courses
Offered
Vendors
Trained
39
1096
16
165
Fiscal Year 2013-2014 Training
Objectives
Utilization
Training
Focus Group
Discussion
• Based on feedback and in continued support of the
eQuote utilization initiative, there are several
planned training opportunities for fiscal year 20132014.
Training
Schedule
Buyer eQuote Workshops
1 Monthly*
Buyer eQuote Webinars
1 Monthly*
Vendor Sourcing and eQuote Webinars
1 Monthly*
Wrap Up
* No training will occur December 2013 or June 2014.
Focus Group Discussion Topics
Objectives
• Summary of Customer Service Desk Tickets
Utilization
• Training Survey Feedback from Agencies and
Vendors
Training
Focus Group
Discussion
Wrap Up
• Open Discussion
Agency Customer Service Tickets
Objectives
Utilization
• The team reviewed the 2013 agency customer
service tickets related to eQuote and identified
common topics (excluding requests for agency
access).
Ticket Topic
%
Training
Focus Group
Discussion
Wrap Up
Training Opportunities/Resources
24%
Building Content for Vendor
Responses (Section 4)
18%
Options to Notify Vendors
14%
Viewing Vendor Responses
8%
Vendor Customer Service Tickets
Objectives
Utilization
• The team reviewed the 2013 service tickets
related to eQuote and identified common topics
reported by vendors, or customers reporting on
behalf of vendors.
Ticket Topic
%
Training
Focus Group
Discussion
Wrap Up
Training Opportunities/Resources
31%
Accessing Sourcing
24%
Locating eQuotes
20%
Responding to eQuotes
16%
Responses from Training Surveys
Objectives
Utilization
MFMP team received feedback on eQuote trainings
during the statewide training provided in May 2013.
Some of the feedback included:
–
–
–
–
More hands on training with work samples.
More consistent and clear directions in all training materials.
Updated eQuote reference material.
Provide several training channels for all types of learners.
Training
Overall I found the MyFloridaMarketPlace Training to be:
Focus Group
Discussion
Vendors
Agency Customers
23%
Wrap Up
50%
38%
58%
Excellent
Good
Neutral
Fair
Planned eQuote Improvements
• CR 154
Objectives
Utilization
Training
Focus Group
Discussion
Wrap Up
– This change will allow eQuote users to integrate
between MFMP Buyer and Sourcing eQuote.
– Implementation is targeted for fall 2013.
• eQuote training material
– The MFMP team is considering a new manual or
updating the existing Buyer manual for additional
eQuote support.
• Sourcing User and Groups Report
– The MFMP team created a new secure report for
customers to identify users and associated groups
in Sourcing.
Open Discussion
Objectives
• What difficulties do you experience when
using eQuote?
Utilization
Training
• What questions do you receive from vendors
about eQuote?
Focus Group
Discussion
• What would help you communicate better
with vendors about using eQuote?
Wrap Up
• When learning a new system, what methods
of training do you prefer?
Wrap Up
Objectives
Utilization
• We will be conducting a follow up meeting
to share action plan items based on the
feedback we received today.
• Thank you for your participation.
Training
Focus Group
Discussion
Wrap Up
If you have further questions about the focus
group please contact the MFMP team at
MyFloridaMarketPlace@dms.MyFlorida.com