Unit ID/Serial Number: Service Made Simpler
To help save you time if your product ever needs service or repair, Pella includes a special identification
number on every window and door we make. Use the chart below to find where the Unit ID/Serial
Number is located on your Pella product.
UNIT ID/SERIAL NUMBER LOCATIONS — PHASED IN DURING 2008
Pella Architect Series, Designer Series and ProLine Products began the transition from unit ID labels to Serial
Numbers in 2008. These examples below show the possible locations of serial number labels based on product
and brand.
PRODUCT TYPE
CASEMENT/AWNING
LABEL TYPE/LOCATION
ARCHITECT
SERIES®
850
DESIGNER SERIES® 750
Laser-etched,
interior
PELLA® (PROLINE) 450
Laser-etched,
interior
Clear label
Silver label
Clear label
DOUBLE/SINGLE-HUNG
Laser-etched or clear label, interior
Silver label, interior
Clear label, interior
OR
Clear label, interior
SLIDING DOOR
Clear label,
interior
Clear label,
interior
VENT
Silver label
interior
Clear label,
interior
Clear label,
interior
FIXED
Silver label
interior
Continued on next page
Interio
r
UNIT ID/SERIAL NUMBER LOCATIONS — PHASED IN DURING 2008 (CONTINUED)
PRODUCT TYPE
HINGED DOOR
LABEL TYPE/LOCATION
ARCHITECT SERIES® 850
DESIGNER SERIES® 750
PELLA® (PROLINE) 450
Clear label
exterior
Clear
label
Silver label,
Interior
OR
Clear label
exterior
UNIT ID/SERIAL NUMBER LOCATIONS ON ENTRY DOOR, VINYL AND PELLA IMPERVIA PRODUCTS:
ENTRY DOOR:
July 2005 – Current, the serial number is on the top hinge. The serial number will supply all the information
needed to identify components of that particular door.
PELLA VINYL PRODUCTS:
Pella Vinyl Products made with Intercept IG system have a printed
character string in an upper corner of the spacer channel. This
permanent character string includes a Serial Number.
Pella Vinyl Products made with a Superspacer IG or box spacer IG system have a printed character string on a Pella Unit ID Sticker that is placed
in the Lower RH Corner of the unit. The character string provides the same product information as the Intercept spacer provides. Fixed Frame
and Radius Shape units use this type of IG System, as well as large rectangular units where 5 mm glass thickness is required.
The first three (3) characters of that Serial Number represent the Plant that produced the product (IE G03xxxx = Gettysburg Plant). This serial
number can be entered into a look-up function from MyPella.com that allow Pella service personnel to view all the attributes of the product.
(Glass Type--Dimensions--Product Type).
PELLA® IMPERVIA® PRODUCTS:
Pella Impervia products print a serial number on the spacer
between the glass.
Example: Serial Number broke out. (2008 – Current)
PELLA-MMDDYY C0210045628 NFRC PEL-N-023
NFRC = National Fenestration Rating Council (Mfg. Inspection Agency - Product ID
10045628 = Pella Product Number
C02 = Manufacturing Location / Oracle Organization Code (C02 = Carroll DH) (See PG-11 for more codes)
MMDDYY = Manufactured Date
PELLA = Manufacturer (always present the manufacturer)