Lean Six Sigma Training
with optional certification
Organisational Excellence
Consulting | Training | Recruiting | Managed Services
Lean Six Sigma Training
Introduction
Linea is a results focused organisational excellence consultancy with a track record
of delivering sustained superior performance that meets and where possible exceeds
our client expectations.
We combine the credentials of a top tier firm with the depth of expertise and flexibility
of a niche practice to support clients in addressing their most pressing organisational
issues through the provision of highly professional, innovative, customer focussed
solutions which deliver expected business benefits on time every time.
With an exceptional track record of delivering multi-million pound savings for public and private sector
clients, our Organisational Excellence approach provides the skills and capability required to support
clients to maximise efficiency, improve quality and reduce cost.
This document provides more information on Linea’s innovative and results focused approach to
Organisational Excellence and in particular the ability to create a sustainable culture of Continuous
Improvement.
J D Chambers
Ian Chambers
Chief Executive, Linea Group.
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Lean Six Sigma Training
About Linea
What We Do
Operational Excellence
Standing still is not an option. Change is inevitable.
Customers, the competition and the market
constantly evolve. At Linea we support ambitious
organisations in attaining new levels of
Organisational Excellence
Our Operational Excellence Team supports
clients in developing and maintaining
customer focused, best in class processes,
which deliver sustainable performance
improvement.
Commercial Excellence
People Excellence
Our Commercial Excellence Team supports
clients in generating profitable growth through
the improvement of commercial competencies,
necessary to develop and deliver market
leading products and services. We help our
clients to get ahead and stay ahead of the
competition.
Our People Excellence Team supports clients
in developing and building the capability of their
people.
People are key to achieving
excellence, we engage with individuals and
teams to transfer knowledge and guide them
through the changes necessary to achieve
sustainable Organisational Excellence.
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© 2013 Linea Group Limited – All Rights Reserved
Lean Six Sigma Training
Training Overview
We recognise these are challenging times and to stay ahead of the competition, organisations must
seize every available opportunity to improve productivity, increase efficiency, drive profitability and
advance levels of customer service, by investing in the development of their most valuable asset; their
people.
We assist clients in developing and building internal capability to those levels necessary to achieve
sustainable Organisational Excellence.
Our extensive range of ‘off the shelf’ and bespoke training programmes cover all aspects of business
operations. Our aim is to support clients in developing and maintaining customer focused, best in class
processes, which deliver sustainable performance improvement and offer a rapid return on training
investment.
We provide an extensive range of training courses and programmes from introductory level sessions to
full certification, covering areas such as:

Six Sigma

Lean

Lean Six Sigma

Lean Design

Design for Six Sigma

EFQM (European Foundation for Quality Management)

Continuous Improvement
Many of our programmes are endorsed by professional bodies such as the British Quality Foundation
and Institute of Supply Chain Management.
Why Use Linea Training?
All of our training programmes are led by experienced training consultants who have a wealth of
practical experience at very senior levels within business, across both Public and Private sectors.
Not only are they familiar with the very latest theory but importantly, they also have an impressive track
record in the practical application of the tools, techniques and methodologies required to produce world
class operations.
Linea Training can advise on combinations of training courses which we know to be the most effective
under any given set of circumstances.
We can also perform a skills health check for your staff, to help you to identify their training needs, and
the programmes of training which would need to be put in place to meet both current and future
requirements.
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© 2013 Linea Group Limited – All Rights Reserved
Lean Six Sigma Training
Linea Group
Yellow Belt Training Programme
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© 2013 Linea Group Limited – All Rights Reserved
Lean Six Sigma Training
Yellow Belt Training Programme
Training Purpose
Our Foundation in Lean Six Sigma Yellow Belt aims to prepare participants to be effective team
members who support Black Belts and Green Belts in delivering projects with sustained improvements.
Sometimes project leaders are Black Belt and Green Belt candidates who are completing their first Six
Sigma project, and who may only have learned team-based Six Sigma tools such as FMEA some days
earlier. Not all Black Belts and Green Belts in training feel at ease running their first Six Sigma project
team meetings. They may feel uncomfortable explaining newly learned tools to the project team,
particularly where there are pressures on meeting attendees’ time which conflict with the objectives of
properly understanding the failure modes in the processes under review.
This training will address such issues and lay firm foundations for a successful Six Sigma deployment.
Training Objectives
Our Yellow Belt training is designed to ensure that when Black Belts or Green Belts meet to start their
projects, team members who are familiar with and have a good working knowledge of the Six Sigma
tool kit.
Who Should Attend?
The training is ideal for anyone likely to be directly involved as a member of the project team or who is
required to provide input during the early stages of a project.
Prerequisites
No previous Six Sigma experience is necessary. Delegates should be numerate and proficient in basic
Microsoft® Office.
Yellow Belt Syllabus
The Basic Concepts Behind Lean Six Sigma
 The benefits of Lean Six Sigma
 Suitable applications
 Project case studies
 Introduction to D.M.A.I.C. methodology
What Does The Customer Want?
 Needs / Measures Matrix
 Valuable Tools and Concepts
Processes: Performance And Variation
 Process Mapping
 Measuring Systems
 Cost of Poor Quality (COPQ)
Understanding Variation
Data – Why You Need It And What To Do With It?
 Analysing data
 Statistical Process Control
Identifying Root Causes And Improvements
 Process Improvement
Making Improvements Stick
 Control Charts
Transferring The Improvements For More Benefits
 The Lean Six Sigma Mindset
Duration: 2 Days
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Lean Six Sigma Training
Linea Group
Green Belt Training Programme
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© 2013 Linea Group Limited – All Rights Reserved
Lean Six Sigma Training
Green Belt Training Programme
Training Purpose
Our Six Sigma Green Belt training consists of a mixture of teaching and practical exercises to aid and
reinforce tool usage. We place considerable emphasis during each training week on formal reporting of
project progress to colleagues and project champions. Detailed feedback is given in writing to Green
Belt candidates and management about Six Sigma tool usage and project progress.
In addition to advising on Lean Six Sigma project selection, we typically visit students on-site between
training weeks to provide one to one Six Sigma project and tool use advice.
Telephone and email project review advice is also provided during and after training to ensure the
projects are completed promptly, that the appropriate Lean Six Sigma tools have been properly applied
and that the Green Belt candidate achieves certified Green Belt status.
Training Objectives
Upon completion of the course delegates will be proficient in the use of all major Lean Six Sigma tools.
They will be able to apply the tools to live training projects aimed at delivering an improvement and
financial saving in their chosen process.
Who Should Attend?
The training is suited to anyone motivated by process improvement in their Directorate or business
area.
Prerequisites
No previous Lean Six Sigma experience is necessary. However, candidates should be comfortable
dealing with people at all levels in their business and have the resilience required to tackle sometimes
complex operational problems. It is also important that candidates are receptive to new ideas and
concepts.
A good working knowledge of Microsoft® Office is essential. Attendees should ideally have access to a
laptop loaded with Microsoft Excel™, Microsoft Word™, Microsoft PowerPoint™ and MINITAB™
Statistical Software (or Excel equivalent which we can supply), for the duration of the course and
beyond.
To Gain Certification:
Complete a Lean Six Sigma project and submit a formatted report to Linea Group
Green Belt Syllabus
Introduction to Continuous Improvement
 Roles and Responsibilities
 5 by 6 Project Tracker (storyboard order / tool use guide)
 Project Selection Methods
 Pareto Analysis
Defining Challenges and Collecting Evidence
 ‘Critical to’ Trees
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Lean Six Sigma Training
 Cost of Poor Quality
 Problem, Objective Statements and Metric Charts
 Attribute Data and Key Measures
 Variable Data and Key Measures
 Value Stream Mapping (VSM)
Analysing the Current State
 Lean Process Mapping Techniques
 6 Sigma Process Mapping Methods
 Measurement Systems for Attribute and Variable Data
 Process Capability and Normality Testing
 Brainstorming and 5 Why’s
Root Causes and Impact on the Organisation
 Cause and Effect Matrix
 Failure Mode and Effects Analysis
 Hypothesis Testing Methods for Attribute and Variable Data
 Correlation and Regression
 Statistical Process Control for Attribute and Variable Data
Improvements and Controls
 Introduction to DoE
 Mistake Proofing
 Standardised Work
 5S and Visual Management
 Countermeasure Matrix
 Control Plans
 Green Belt Assessment
Please note that individual coaching and support to reinforce learning is available at the conclusion of
each training day.
Duration: 5 Days
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Lean Six Sigma Training
Linea Group
Black Belt (Conversion) Training Programme
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© 2013 Linea Group Limited – All Rights Reserved
Lean Six Sigma Training
Black Belt (Conversion) Training Programme
Course Purpose
Our Six Sigma Green Belt to Black Belt Conversion consists of 5 consecutive days in training.
During the training we use a Statapult (data generator) to replicate a process and reinforce the tools
and methodology.
Delegates are expected to work upon a project within their workplace applying the methodology
learned during the week’s training, prior to obtaining BQF certification.
Course Objectives
Upon completion of the course delegates will be proficient in the use of all Six Sigma tools. They will be
able to apply the tools to complex projects aimed at delivering an improvement and financial saving in
their chosen process. In addition, they will have sufficient knowledge to coordinate Green Belt project
activity.
We aim for Black Belts to be self sufficient internal consultants.
Who Should Attend?
The course is designed for those delegates already proficient with process improvement to Green Belt
level and who are seeking to develop their knowledge still further, in order to move on to higher impact
process improvement areas.
Prerequisites
It is anticipated that candidates have already achieved Green Belt status. Candidates should be
comfortable dealing with people at all levels in their business and have the resilience required to tackle
complex operational problems. It is also important that candidates are receptive to new ideas and
concepts.
A good working knowledge of Microsoft® Office is essential. Attendees should have access to a laptop
loaded with Microsoft Excel™, Microsoft Word™, Microsoft PowerPoint™ and MINITAB™ Statistical
Software (or Excel equivalent which we can supply), for the duration of the course and beyond.
To Gain Certification:
Complete a Lean Six Sigma project and submit a formatted report to Linea Group
Black Belt (Conversion) Syllabus

Introduction to Lean Six Sigma

Green Belt Knowledge Review

The Role of the Black Belt

Responsibility of Project Sponsors and Champions

Stakeholder Engagement

Establishing customer requirements
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Lean Six Sigma Training



Advanced Lean Six Sigma tools and their application within the DMAIC methodology including;
o
Design of Experiments (DoE)
o
Quality Function Deployment (QFD)
o
Design for Six Sigma
o
Overall Equipment Effectiveness (OEE)
o
Changeover (SMED)
o
Kanban – 1 Piece Flow
Managing Lean Six Sigma Projects and Deployments
o
Managing Change and gaining ‘buy in’
o
Managing and coaching Green belts and their projects
o
Project tracking and replication
o
Deployment Communications
o
Project Selection Methods
o
Sponsor Training
o
Project Review Process
o
Sustaining Improvement
Improvement strategies for transactional and manufacturing processes
Duration 5 Days
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© 2013 Linea Group Limited – All Rights Reserved
Lean Six Sigma Training
Linea Group
Client Testimonials
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© 2013 Linea Group Limited – All Rights Reserved
Lean Six Sigma Training
What Our Clients Say
"I just wanted to say a personal thank you for the CI session last week. It was very effective and the
way you took us though it was very productive, there is so much I can take forward and use, much
more than any other Lean or Six Sigma training I’ve had before. It was obvious to me that you put a lot
of time and effort into the course and without that it wouldn't have been as rewarding as it was.
Again, thank you, I genuinely appreciate everything you taught me.’
Business Change Manager
‘The training has been invaluable in equipping the managers with the tools and techniques required to
enable them to identify and remove time wasting activities, which will reduce costs and release time to
improve customer focused activity. Everyone enjoyed the course and the Directorate are keen to
implement the new skill they have learnt.’
Associate Director
‘Thank you for guiding me through the training programme to final certification as a Lean Sigma Green
Belt – I look forward to receiving certificate.’
HR Practitioner
‘Many thanks for all your help and support in helping me to gain certification. I am extremely grateful for
all the encouragement and feedback, it was most appreciated.’
Supervisor
‘The tools that we were taught are really useful and the examples given throughout training help you to
think of where these can be applied in your day to day job.’
Administrative Assistant
‘The real life examples given by the trainers helped me to understand the C.I. toolkit. There were many
examples where they show ‘before and the after’ which proves that this does really work’.
Customer Care Supervisor
‘Just to advise that what we have put into practice following training is making things a lot easier to
manage. We can now focus more on delivering a better service’.
Call Handler
‘Applying the toolkit to saves an amazing amount of time, and allows us to concentrate our time
where it is truly needed.’
Accounts Supervisor
‘The trainers helped de-mystify all that is Lean. The sessions were fun and there were practical
examples of how the tools could be used’
HR Partner
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© 2013 Linea Group Limited – All Rights Reserved
Lean Six Sigma Training
Linea Group
Professional Associations & Memberships
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Lean Six Sigma Training
Professional Associations
Linea Group is proud to be associated with the following professional institutions.
We have implemented strict codes of professional conduct, accountability frameworks and invested in
knowledge management to ensure compliance with industry standards, best practice and service
quality.
North of England Excellence
North of England Excellence is a not for profit organisation dating back to 1994,
working in partnership with the British Quality Foundation (BQF) and EFQM, to
help organisations achieve their strategic vision and enhance business
performance by inspiring, supporting and recognising excellence.
British Quality Foundation
Founded in 1993 by Government and leading UK businesses, the British Quality
Foundation (BQF) is Europe's largest corporate membership organisation
dedicated to performance improvement.
Institute of Supply Chain Management
The institute aims to reinforce and promote best practice and high standards in
the industry. The IoSCM offers qualifications with a uniquely flexible format
enabling industry professionals to tailor studies specifically to achieving
personal objectives and gaining internationally recognised qualifications. Linea
is an approved training centre for the IoSCM.
Institute of Business Consulting
IBC is the professional body for business consultants and advisors. Designed to
raise the standards of professional practice in support of better business
performance, the Institute provides a development path for the profession,
supported by high quality resources and training.
The Chartered Institute of Logistics & Transport
CILT is the professional body for the supply chain, logistics and passenger
transport related industries. The institute operates in over 30 countries across
the world and is tasked with the transfer of knowledge and implementation of
best practice.
Chartered Management Institute
CMI is committed to raising the performance of business by championing
management, through supporting and advising individuals and organisations or
engaging policy makers and key influencers in government and the
management profession.
Institute of Operations Management
IOM is the principal UK professional society for operations management and is
committed to raising the performance of business by championing
management, across manufacturing industries, services industries and the
public sector.
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Lean Six Sigma Training
North West Automotive Alliance
Launched in 2004, the NAA is an independent not-for-profit Company which
provides a membership service combined with a project management delivery
function to the automotive community. This includes the provision of training,
events, funding applications, and strategic, business and technical advice.
European Foundation for Quality Management
The EFQM is a non-profit membership foundation based in Brussels. It promotes
an excellence model framework for organisational management systems, which is
designed to aide organisations in their drive towards being more
competitive. EFQM is the custodian of the EFQM Excellence Model, a nonprescriptive framework that can be used to gain a holistic view of any organisation
regardless of size, sector or maturity.
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form
of
commitment or recommendation
on part of Linea and speak as at
the date of its preparation.
© 2014 Linea Group Limited.
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