In March 2008, Augusta State University had four employees complete their green belt training. We had put six days into this training and were excited about using the concepts we had learned. We quickly realized that if only four out 625 full time employees knew about lean six sigma, we would not make much progress. We also realized that even the white belt training, as proved by Southern Poly, would require too much time commitment by our employees, and would incur significant cost. Using our newly learned lean techniques, we decided to develop our own “Earn Your Jaguar (our ASU mascot) Blue Belt”. The program takes 1 to 1 ¼ hours to complete. The key elements of the course are shown below in bullet point form. Why lean six sigma – tools to help us focus on continuous improvement Focus on the customer – yes we have customers Who are our customers and what is customer service What is lean – eliminate waste What is six sigma – outstanding quality What is lean six sigma – focus on the customer and doing things right the first time What is a process Waste reduction in the ASU hiring process Saving time in what we do Six sigma – a data driven approach to quality Tools of lean six sigma o Looking through the eyes of the customer Here we presented a photo tour on our campus of what a first time visitor experiences trying to go to Financial Aid – it is not pretty o DMAIC - define, measure, analyze, improve, control o Five whys o Five s’s The program ends with a five minute rapid process improvement exercise simulating a student trying to register. It is designed to be inefficient, but amazingly, class after class states “That’s us!” We had several students participate and tell us that is what happens. This has generated ideas for improvement. We needed a method of recognition for those completing the class. We designed an Augusta State University Lean Six Sigma lapel pin. With over 300 employees and students completing the class you can see the pins all around campus. A major component of our success was support from our President on down. The President, Vice Presidents, and Deans all attended a class and earned their Blue Belt. The Dean of the College of Business and the Director of the Library asked for individual classes for their areas which were provided. They required every one attend. In fall 2009 we will again offer these classes with the goal of 100 % participation. We then plan to make this class a requirement for all new employees.