2009
Researchers needing information on CONFLICT RESOLUTION in any of its forms (Arbitration,
Domestic Relations, Alternative Dispute Resolution, Cross Cultural Relations, Intergovernmental
Relations, etc.) may need different sources but still may use similar techniques.
Go to the EU Library Web page, click on NetLibrary and make a search for Conflict, Dispute,
Conciliation, and/or Mediation.. There are many recent virtual books available for use two hours at a time.
Go to the EU Library Web page, click on Credo Reference and make a search for Conflict,
Dispute, Conciliation, and/or Mediation to get information from encyclopedias, handbooks, and dictionaries.
While going immediately to the Internet may provide some information, it is better to go to encyclopedias, dictionaries and handbooks and get a quick overview. These may be found in
C redo Reference .
The researcher should find
1. Names of theories
2. Names of important people in the field
3. Names of entities, i.e., think tanks, universities, associations, firms, etc. that are noteworthy
4. Dates
5. Bibliography of sources
6. Definitions
Conflict, Dispute, Conciliation, Mediation: each topic has directories in: DMOZ: Open Directory
Project www.dmoz.org
Directory of Open Access Journals www.doaj.org
Invisible Web Directory http://websearch.about.com/od/invisibleweb/a/invisibleweb.htm This lists resources such as OAIster: a union catalog of digital resources; Find Articles: search engine of online full text articles; Library Spot; FirstGov.
gov; UCLA Library’s own e- resources; Infoplease.com: all the knowledge you need; Repository of Primary
Resources
Complete Planet: the Deep Web Directory: Complete Planet is a portal to over 70,000 Invisible
Web resources. These consist of searchable databases and specialty search engines.
www.completeplanet.com
“ Deep Web is made up of hundreds of thousands of publicly accessible databases and is approximately 500 times bigger than the surface Web.
At each Deep Web database, you enter a query and get back a Web page created dynamically (on-the-spot) specific to your search. These dynamic Web pages are not linked since they didn’t exist before your query and cease to exist after being sent to you; th e search engines can’t see nor find them.”
Conflict Analysis and Resolution (Web Guide. George Mason University Library) http://library.gmu.edu/resources/socsci/conflict.html The directory is dated but the titles are supplied so a title search can be made in Google.com if the link is broken. Look in the second half of the Guide for their extensive links for: Articles, Papers and Database

Archives; Bibliographies and Data Resources; Specialty Ares: Human Rights, Peace and
Activism; International; Regional; Mediation Services.
Association for Conflict Resolution ( http://www.acrnet.org
) The Association for Conflict
Resolution is a professional organization dedicated to enhancing the practice and public understanding of conflict resolution.
Better Business Bureau Dispute Resolution ( http://www.dr.bbb.org
) Dispute Resolution Steps to Resolve Complaints offered by the Better Business Bureau.
BNET.com
( http://bnet.com
) Business NET is website dedicated to issues of business management, sharing problem-solving tools. A free membership required to view full text.
Business Ethics ( http://www.web-miner.com/busethics.htm
) Includes business ethics resources: articles, publications, case studies, codes of ethics, and professional associations.
Conflict Resolution Network (http://www.crnhq.org): “We offer Conflict Resolution skills to build stronger organisations and more rewarding relationships.”
CR Info: The Conflict Resolution Information Source ( http://www.crinfo.org )
Doingbusiness.org: measuring business regulations www.doingbusiness.org / World Bank
Group, “The Doing Business project...provides objective measures of business regulations and their enforcement across 183 economies and selected cities at the subnational and regional level.” Spanish/English language.
Federal Mediation and Conciliation Services (http://www.fmcs.gov/Internet/): “Provides mediation and arbitration services to industry, our communities and government agencies worldwide.
”
Mediate.com: everything mediation (http://www.mediate.com ) Offers Mediation Today online journal http://www.mediate.com/Today/ providing articles on mediation and conflict resolution.
National Mediation Board (http://www.nmb.gov/): The official website of the Nation Mediation
Board. “NMB's statutory authority as national mediator for the airline and railroad industries is critical to public interest in maintaining an uninterrupted flow of U.S.
Commerce.”
Office of Dispute Resolution: U.S. Department of Justice (http://www.usdoj.gov/odr): The mission of the Office of Dispute Resolution is to promote and facilitate the broad and effective use of alternative dispute resolution (ADR) processes by the Department of Justice and throughout the Executive Branch of the federal government.”
What You Need to Know About Management (http://management.about.com/cs/conflictres/): “
A listing of articles, information and web links on the topics of workplace violence and effective conflict resolution.”
After reading the article(s) and noting the important names and dates in an encyclopedia, the researcher may read journals in the field.
The EU Library has abstracts and full-text of articles in journals which cover aspects of
CONFLICT RESOLUTION and ARBITRATION.
Databases that include articles, handbooks, and books on Conflict, Dispute(s), Conciliation, and
Mediation include:
SocINDEX with Full Text (EBSCO) Business & Company ASAP (Gale)
PsycINDEX and PsycARTICLES (EBSCO)
ATLA Serials (American Theological Library
Association) (EBSCO)
Research Library (ProQuest)
Criminal Justice Periodicals (ProQuest)
Education Index
ERIC (Education Resources Information
Communications & Mass Media Collection
(Gale)
Criminal Justice Collection (Gale)
Hospitality, Tourism and Leisure Collection
(Gale)
Educator’s Reference Complete
Health & Wellness Resources Center and

Center)
Academic OneFile (Gale)
General OneFile (Gale)
Health Reference Center Academic (Gale)
Criminal Justice Collection (Gale)
Religious and Theological Abstracts
Alternative Health Module (Gale)
Kids InfoBits (Gale)
Junior Edition (Gale)
Student Edition (Gale)
Guide to Social Science and Religion in
Periodical Literature
The researchers may also use the Online Public Access Catalog (OPAC) in the library.
They may search using Keywords, Author names, or Subject Browse.
To verify the correct forms for the subject entries, they should use the red Library of Congress
Subject Heading volumes. The volumes will also provide Narrower Terms (NT), Broader Terms
(BT), and Related Terms (RT) which may be used.
Several local academic libraries have formed the SWAN Online Catalog: Southwest Academic
Network . To check the holdings of all these libraries simultaneously, go to the Other Libraries link on the EU Library Web page and click on SWAN Online Catalog, then click Search All the
SWAN Libraries, or, Search the MOBIUS Union Catalog (for the rest of the state). Subjects can be searched here using the Library of Congress subject headings.
Violence in America (3 vol.) Ref HN 90 .V5 V5474 There is a subject index in vol. 3.
Encyclopedia of Social Work (3 vol. and supplement). Ref HV 35 .S6 These volumes cover
Conflict Resolution and Mediation from a social worker’s perspective.
Encyclopedia of Psychology (8 vol.) Ref BF 31 .E52 There is a subject index in vol. 8.
Encyclopedia of Associations , Ref AS 8 .E53F For advanced research assistance, there are about 25 associations that are interested in Arbitration and Mediation listed and described.
Conflict Resolution Organizations http://www.mediate.com/Organizations/ List of local, state, national and international associations.
Conflict Resolution Source Directory: Subject Index http://www.sources.com/listings/Hd3322.htm