Looking at the Pitch
6th World Summit Mediation with Age-Related Issues
University of South Australia 29 April – 1 May 2013
Margaret Pitcher – Social Worker
Domiciliary Care
Department of Communities and Social Inclusion
South Australia
margie.pitcher@dcsi.sa.gov.au
Domiciliary Care
• Domiciliary Care is a state government agency
in South Australia supporting people in need of
services to remain living in their homes
• approximately 6000 clients
• 8 metropolitan service delivery teams
• 2 palliative care teams
• Multi-disciplinary, team-based, case
management model
the numbers
91.2% of our active clients are over 65
•15.2 %
65 – 74
914
•39.4 %
75 – 84
2368
•36.6%
85 +
2199
the older person’s voice
the grass roots
is it mediation or is it …
Negotiation
Facilitating /
enabling
mediation
Problem
solving
Advocacy
Counselling
the worry
“the current arguing that is happening is proving
very hurtful and seems to be getting worse and it
has me wanting to curl up and go to sleep. It has
and is causing me and others a lot of pain”
every situation is different
the homes
the setting
the location
good outcomes
older person centred mediation project
challenges
innovation
creativity
new ideas
complexity
•
•
•
•
•
•
•
•
alcohol abuse
mental health problems
family breakdown
step families
financial hardship
homelessness
gambling
and more …
questions not answers