Hardware Support Application
Thank you for you interest in working for Computer Lab Management (CLM).
Computer Lab Management is responsible for the 20 general access academic computing
facilities. For more information on the campus computer labs, please refer to: http://clm.ucdavis.
edu/rooms/
We always accept applications. If we are not currently hiring, we will hold your application until the
next hiring phase
Due to the number of applications we receive, it is not always possible to contact each applicant
for an interview. If your application passes our prescreening process you may be contacted for an
interview.
CLM is looking for responsible, motivated individuals with good communication skills, a customer
service background, a willingness to learn and some computer experience.
The Hardware Support (HWS) Trainee job description should be attached to this application package
or can be found at: http://clm.ucdavis.edu/jobs/descriptions/
HWS students must maintain UC Davis student status (enrolled, PELP, etc.) while working for
CLM. HWS students are required to work a minium of 12 hours per week and a maxium of 19.5
hours per week. CLM will never schedule you over any classes or other academic commitments.
HWS students are not permitted to do homework on the job.
Expected work hours are between:
Mon-Fri
7:30am - 5pm
Actual work hours vary from quarter to quarter as determined by the HWS Group. Occassional
weekend and quarter break hours are scheduled as needed. Summer hours are strongly encouraged
but are not mandatory.
- Computer Lab Management
Hardware Support (SAIV - $10.75/hr)
Duties:
• Perform intermediate troubleshooting of hardware and software, and component replacement,
installation, and repair
• Provide intermediate to advanced computer consulting to faculty, students and staff
• Provide consulting to internal staff on both Mac and PC platforms operating on Mac OS X 10.6+
and Windows 7 respectively
• Test and debug newly installed software and hardware
• Substitute as a Computer Room Consultant when needed
• Assist Computer Room Consultants in troubleshooting software and hardware in IET-ATS
computer classrooms
• Clean internal printer and computer components when needed
• Transport IET-ATS property in a safe and efficient manner
• Track IET-ATS computer classroom equipment and trouble tickets using internal web-based
database applications
• Ensure IET-ATS computer classroom equipment is physically secured
• Deliver supplies and equipment to computer classrooms as needed
• Perform additional duties as needed for the maintenance and improvement of IET-ATS computer
classrooms
• Clearly report incident details, problems and solutions through appropriate communication
methods
Requirements:
All requirements listed for Computer Room Consultant Junior and the following:
• Must have excellent customer service skills and experience
• Must have good problem solving skills
• Must be familiar with IET-ATS computer classrooms
• Must understand how to change hardware configuration on both Macs and PC systems
• Must have user level skills on UNIX
• Must be able to lift computers, large monitors, printers, and boxes of paper (at least 50 lbs).
• Must have good organizational skills and habits
• Must have valid driver's license to drive University vehicles
Name: _______________________________
Date: ____________
Permanent Address:
Permanent Phone:
Local Address:
Local Phone:
Email Address:
Major: ________________________________
Current Class Standing
Freshman
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Sophomore ❏
Junior
Senior
Expected Graduation Date: _____________
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Grad
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YES
❏ NO
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If yes, have you ever been interviewed by Computer Lab Management? YES
❏ NO
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Have you ever applied for a Computer Lab Management position?
Number of hours per week that you would like to work ______
If not scheduled for a class or other academic commitment, can you work:
Early Mornings ❏ Afternoons
Evenings
❏ Weekends
If you are currently employed, do you intend to work both jobs? YES
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❏ NO
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Please list your last 2 jobs:
Dates Employed
Job Title
Salary
Salary
Company
Name/Phone
Number
Company
Name/Phone
Number
Supervisor Name
Duties
Duties
Dates Employed
Job Title
Salary
Salary
Company
Name/Phone
Number
Company
Name/Phone
Number
Supervisor Name
Duties
Duties
Hardware Support Application updated: 6-March -2015
HWS - page 2 (of 6)
COMPUTER EXPERIENCE
Please check your comfort level for answering questions about the following software:
Little or no
Experience
Microsoft Word
❏ Microsoft Excel ❏ Microsoft Powerpoint
❏ Microsoft Access
❏ Adobe Photoshop
❏ Adobe Illustrator
❏ Adobe InDesign ❏ Adobe Flash
❏ Adobe Dreamweaver
❏ Adobe Premiere
❏ Beginning
Intermediate
Advanced
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iMovie ❏
Final Cut Pro
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Vectorworks ❏
Google Sketchup
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Telnet ❏
Apple Safari
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Firefox ❏
Google Chrome ❏
Microsoft Internet Explorer
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FTP Programs
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Deadalus ❏
SAS for DOS/Windows
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eXceed (X-Windows)
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Please enter the model or processor type of computers that you have used before. If you have had no experience then simply write down “none”. (i.e. MacBook Pro, iMac, Dell Optiplex 780, PC - core i7)
MAC ____________________
____________________
PC ____________________
____________________
Do you own a computer at home? If so, what kind?
How long have you owned the computer and what software do you use on it?
HWS - page 3 (of 6)
Have you ever built a computer or personally upgraded hardware on your own computer? Explain.
Are you familiar with any other type of computer hardware? (list brands and specifications)
Please place a check by the media equipment that you are familiar with:
DVD Player /Blu-Ray Player/Recorder
Video Editing System
DV Video Camera
High Definition Video Camera
Flatbed Scanner (Flatbed/Page Feed)
Slide Scanner
Firewire/USB External Hard Drives
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Are you familiar with any other media production equipment not listed above?
Please describe any experience you have with record keeping for equipment (inventory management).
CRC - page 4 (of 6)
What is your experience with the following Operating Systems in the categories listed?
MAC OS
Installation
Usage
Troubleshooting
WINDOWS
Installation
Usage
Troubleshooting
INFORMATION and EDUCATIONAL TECHNOLOGY (IET) FAMILIARITY
Place a check of the IET departments with which you have had contact:
IT Express
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ATS (Surge II)❏
IT Professional Services (ITPS)
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A-V Loan
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Other ______________
CRC - page 5 (of 6)
How often have you used the following IET Computer Rooms?
a few times
73 Hutchison ❏ 75 Hutchison❏ 78 Hutchison❏ 93 Hutchison❏ several
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102 Wellman ❏
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1 Olson❏
15 Olson❏
21 Olson❏
27 Olson❏
241 Olson❏
247 Olson❏
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2101 SCC (Open Acess Lab)
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2102 SCC❏
2103 SCC❏
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❏ 2020 Sci Lab
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2060 Sci Lab❏
163 Shields (Center for Accessible
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Technology (CAT))
182 Shields❏
90A Shields❏
90B Shields❏
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CRC - page 6 (of 6)
CUSTOMER SERVICE
List any customer service experience you have:
What is your experience troubleshooting Windows?
Describe your experience helping people with technical problems.
What skills do you possess that would benefit this position?
Please list any references below: (please, no family members)
(If you wish, you can attach a resume or letters of recommendations)