OPERA ENTERPRISE SOLUTION
ProductOverview
OPERA Reservation System (ORS)
The OPERA Reservation System (ORS) is the
the PMS. In addition, rates can be created cen-
industry’s first truly integrated, single image
enterprise inventory system. This user-friendly
trally and distributed to designated properties.
This customer relationship management system
system can be configured to suit any size hotel
is accessible by guests via the consumer front-
or central reservation office (CRO) environment.
end on the Internet and via a web browser for
The main reservation screen features a familiar
®
Windows interface accessible through a web
browser that allows you to simply point and click
to move through the booking process at a pace
your employees to access the extensive data.
OPERA Reservation
System (ORS)
Property Management System (PMS)
Web Self Service (WSS)
At the core of the OPERA integrated solution is the
Customer Information
System (CIS)
that accommodates the flow of interaction with
the customer. The most used ORS features are
instantly accessible from anywhere in the system
using keyboard “hot keys.” Underlying ORS capa®
bilities is the powerful Oracle Relational Database Management System that easily supports
large databases and high transaction volumes.
In addition to guestrooms, your central reservations agents or global sales staff will also
be able to centrally book function space providing your staff with the tools to accurately
and quickly respond to customer requirements
thereby saving time and increasing revenues.
OPERA Property Management System. Designed
to meet the varied requirements of any size hotel
or hotel chain, OPERA PMS will provide the tools
to help you run your operation at a greater level
of productivity, profitability, and reliability than
ever before. The application is configurable to
your specific requirements making it easy to use
and to obtain fast, accurate, up-to-the-minute
information for your individual hotel or in a complexed hotel environment running multiple prop-
Flexible web booking tools provide a protected
consumer front end to the OPERA Reservation
System or the OPERA PMS. This tool allows
customers to book reservations via your web
page and through other third party booking
sources. WSS also provides guests with the ability to update their profiles and check their point
membership status.
Customer Information System (CIS)
Integrated with the OPERA Reservation System,
the Customer Information System collects and
manages guest, travel agent, group, and company
profile information for designated hotel properties in a centralized database. CIS automatically
transfers profile information between properties
and a central operations location to enable profile sharing between these two environments.
Flexible, user definable, multi-tiered membership
tools are also offered within CIS and are calculated using stay information received from
OPERA Xpress
OPERAPalm
Quality Management
System (QMS)
erties off of a single Oracle database.
OPERA Xpress
Web Self Service (WSS)
Property Management
System (PMS)
OPERA Xpress is a slimmed-down version of
the web-enabled OPERA Property Management
System (PMS), Hotel Edition. It stands out
because it allows you to design a property management solution suitable to your distinctive
needs and budget. You select the features you
want from the OPERA PMS menu. You configure
the screens according to your business processes, reducing costs by streamlining workflow.
You enjoy the savings from using one system
across multiple properties. And because it’s
foundation is the feature-rich OPERA PMS, OPERA
Xpress can grow with you.
MICROS-Fidelio
Financials powered by
SunSystems (MFF)
Revenue Management
powered by OPUS 2
OPERA Activity Scheduler
OPERA Gaming
9700 Hospitality
Management System
NetVupoint and
mymicros.net
Sales and Catering (S&C)
Its full multi-dimensional analysis, extending
9700 Hospitality Management System
OPERA Sales and Catering is a full featured
across all modules, delivers powerful manage-
The Windows® 2000-based 9700 Hospitality Man-
Sales and Catering System that is integrated with
OPERA PMS and ORS. With an integrated data-
ment information to the whole organization.
agement System (HMS) offers point-of-sale anywhere, with reporting and configuration
base, hotels will no longer have to make use of
Revenue Management powered by OPUS 2
everywhere, specifically designed for the Leisure
interfaces to share data between these systems.
Instead, users will share the identical inventory,
customer and account information, rate availability and controls throughout the enterprise.
This revenue management tool is integrated with
OPERA ORS and PMS. It provides both property
based and centralized yield management. Functionality includes sophisticated group analysis,
OPERAPalm
managing transients at the stay pattern level
and “Hotel within a Hotel” revenue management.
OPERAPalm lets you take the powerful applica-
Additionally, the OPERA Revenue Management
System is interfaced with the OPERA S&C to ana-
tions of the OPERA Enterprise Solution with you
in a mobile, hand-held device with real-time
database access. OPERAPalm uses palm comput-
being tied to their desks for:
Remote Check-In and Check-Out (with PMS)
Task Management (with QMS)
Room Inspection (with QMS)
Contact Management (with S&C)
Daily Event Order (with S&C)
QMS is a task management and communication
system designed to provide hotels with an inte-
and remotely accessible tool to manage your
business - anywhere. Through the most flexible
interfaces and system security, the 9700 HMS
is built for expansion beyond single property
requirements.
Autofire - pre-sell food and amenities up to
150 days in advance of the time they will
actually be served and the revenue posted.
OPERA Activity Scheduler power by Concepts
POS Instant Messaging - seamless property
communication through the POS
Manage all facilities and activities at your hotel,
Guest Connection - manage reservations and
health spa, golf courses & other leisure venues.
Appointments can be booked quickly and efficiently as the system automatically finds avail-
seating, and capture guest history. Great for
organizations with multiple properties, and
multiple restaurants within a property. Res-
able times and controls multiple services or
qualified staff members where required. OPERA
Activity Scheduler tracks all client information
ervations for all restaurants at a property
including service and retail history, staff notes
and medical details, and enables a resort to provide every guest with an itinerary upon arrival.
Quality Management System (QMS)
Management Console (RMC) offers a simplified
lyze the value of particular group business and
maximize revenue.
ers on a wireless network to seamlessly extend
your OPERA solution thus giving your staff the
freedom to address customers’ needs without
and Entertainment industry. The 9700’s Remote
And as an integrated feature in OPERA, if a
The ultimate room services solution.
can be made through central reservations.
Electronic Signature Capture - used with
Mobile MICROS, a wireless, handheld pointof-sale device. Servers can electronically
capture and store payment authorization,
and transmit it to a front desk management
guests calls to cancel a reservation, all activities
are cancelled as well.
system, eliminating the need to manually
scan and enter the information at a later
date. Recall and reprint a payment authori-
pager and voice recognition systems to remotely
OPERA Gaming
zation for easy dispute resolution.
enter and receive updates.
Link the power of your casino player tracking
system (PTS) with OPERA PMS. OPERA Gaming
MICROS-Fidelio Financials
powered by SunSystems (MFF)
allows OPERA and your casino system to
exchange intelligence in real time, enabling quick
MICROS-Fidelio Financials is one of the most
powerful financial software suites available.
Aimed at both the establishment and corporate
level, MICROS-Fidelio Financials is an international solution that empowers organizations with
a fully integrated, flexible e-business solution.
This system is designed around the principle
of delivering a packaged solution that has a
low total cost of ownership, enabling users
to set up sophisticated e-business back-office
systems, quickly and easily. It includes an integrated ledger and full multi-currency support.
fact-based management decisions and highly
targeted guest service. Request and award
comps; monitor and control comp expenses;
enroll guests in the casino system and generate
player IDs; and provide secure access to up-tothe minute details on guest expenditures, stay
histories, and gaming stats. OPERA Gaming will
foster guest satisfaction, increase staff productivity, tackle escalating costs, and add new value to
your PTS.
grated tool to schedule and track tasks, and to
track preventive maintenance projects. QMS will
be accessible via the OPERAPalm as well as via
MICROS Fidelio
South Africa Pty Ltd.
28 Peter Place, L yme Park
B ryanston, South Africa,2146
www.micros.com
We’re powering the hospitality industry.
+
Sales information:
+ 27 (11) 745 5333
27 (11) 745 5444 F AX
support@micros.co.za
®
NetVupoint and mymicros.net
The Most Advanced Web Reporting Suite
®
®
Utilizing Microsoft SQL 2000 or Oracle 9-2 and
XML, MICROS offers POS reporting solutions for
the small to large/complex environments. Equip
your managers for success with access to the
tools they need anywhere at anytime. Floor,
regional, or corporate managers get information
in real-time, allowing you to respond to business
needs quickly, effectively and immediately. The
MICROS advanced web reporting suite allows the
entire enterprise to view actionable reports and
graphs for any day or for ad hoc periods in realtime. From the CEO to F&B to internal audit, these
tools provide the most meaningful information to
manage your business.
®
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PN 100037-538