Corporate Headquarters
7031 Columbia Gateway Drive
Columbia, MD 21046-2289, USA
www.micros.com
info@micros.com
Sales information: 866.287.4736
micros® is a registered trademark
of MICROS Systems, Inc.
(6/2011)
YOUR TOTAL ENTERPRISE SOLUTION
RESTAURANT OPERATIONS
HOTEL OPERATIONS
OPERA PROPERTY MANAGEMENT SYSTEM.
OPERA GAMING. Link the power of your casino man-
A customizable system designed to meet the varied requirements of any size hotel or hotel chain. OPERA PMS will provide
the tools to help you run your operation at a greater level of
productivity, profitability, reliability, and guest services than
ever before. The application is configurable to your specific
requirements, making it easy to use and obtain fast, accurate,
up-to-the-minute information for your individual or multiple
property locations. For your purchasing pleasure, OPERA
PMS comes in several variations including Xpress, Lite and
Operetta, MICROS’s “out-of-the-box” solution..
agement system (CMS) with OPERA PMS. OPERA Gaming
allows OPERA and your casino system to dynamically exchange
intelligence in real-time, enabling quick, fact-based management decisions and highly targeted guest services.
OPERA VACATION OWNERSHIP SYSTEM.
Seamlessly integrated with OPERA PMS, OPERA Vacation
Ownership System provides features to assist managing
hotels with full condo inventory along with mixed-use
properties. Administer rules and procedures for room
rotations, facility billing, housekeeping costs, marketing
costs and owner statements. OVOS supplies the hotel with
restrictions and policies to ensure that the owners, family/
friends and hotel guests get the right room for the right rate.
OPERA SALES SYSTEM. Integrated with OPERA PMS,
hotels can now share all data including vital Profile, Inventory
and Statistical information between all departments. As a
complete sales and catering / conference services application,
OPERA S&C provides the sales and catering staff with a CRM,
time management, rate management, GRC, Function Diary,
enhanced event management tools, and utilities and reports
to fulfill all their needs. OPERA S&C can also be deployed in
several flavors including OPERA S&C, Xpress, Lite and the
Conference Module which supports all service levels within
the hospitality industry.
OPERA REVENUE MANAGEMENT SYSTEM.
The OPERA Revenue Management System (ORMS) module is
fully integrated with the OPERA Property Management System.
Because ORMS utilizes the OPERA database it will automatically analyze that data, take minimal input and determine the
ideal configuration needed at your property based on the same
historical data. ORMS can immediately provide your property
with full functionality. Hotel Management now has the tools it
needs to make informed decisions using advanced forecasting
abilities to maximize profitability.
OPERA BUSINESS INTELLIGENCE SYSTEM.
Decision makers in hospitality face a growing challenge to
clean and process the large volumes of data that feature-rich
applications such as OPERA can produce. OPERA Business
Intelligence provides a powerful and comprehensive tool that
will transform application data into an environment which
provides the capability of answering relevant questions and
identifying important trends that will lead to better business
decisions.
OPERA2Go. MICROS supplies the hotel industry with
various remote and mobile devices to assist guests and
hoteliers in managing guests arrivals and departures. Hotels
can now deploy line busting techniques using the latest
technology and OPERA2Go! OPERA2Go is a device agnostic
application that can; check in and check-out guests, review
arrivals, due outs, house status and even online reporting.
Tech-savvy guests can also utilize self-service options to check
themselves in, retrieve a room key and bypass the Front Desk.
MY STAY MANAGER. Guest Self Service can begin
prior to guests arriving at the hotel. MyStayManager is a guest
web portal that is device agnostic and easy-to-use. Guests
can check availability for your hotel or hotel chain, create a
reservations, check in, enroll in loyalty programs, request
turn down, make dining reservations, reserve tee-time or spa
appointment, check out and receive their folios electronically.
Guests can pick up their traditional room keys at the hotel or
with integration powered by Open Ways, guests can receive
a secure phonetic key on their device and simply walk to the
room and begin their stay without interacting with the Front
Desk.
OPERA RESERVATION SYSTEM. The OPERA
Reservation System is part of the industry’s first truly integrated,
enterprise inventory system. Unified with the OPERA Property
Management System and OPERA Sales and Catering System,
ORS offers the much desired single image inventory system to
your enterprise. By combining the power of integration with an
innovative array of functionality, ORS provides your central reservations agents or global sales staff with the tools to maximize
bookings and increase revenues better than ever before.
OPERA CUSTOMER INFORMATION SYSTEM.
The OPERA Customer Information System extends sales and
customer relationships in a tailor-made environment designed
to fit your property. The OPERA Customer Information System
centrally collects and manages guest, travel agent, group, and
company profile information. This inventory system is a highly
desired feature designed to maximize growth in sales and
customer relations. OCIS can also be seamlessly coupled
with the powerful OPERA Reservation System to maximize functionality and seamless flow of data. The system is
accessible by guests via the consumer front-end on the
Internet and via a web browser for your employees to access
the extensive data.
OPERA WEB SERVICE SYSTEM. OPERA’s flexible
web service tools provide a protected consumer front end of
the OPERA Reservation and Property Management System.
This tool will allow customers to book reservations via your
web page and through other third party booking sources.
MICROS also offers a true turnkey web solution including
comprehensive web design via TIG Global, a fully owned
subsidiary of MICROS Systems Inc.
myfidelio.net. An integrated GDS / ADS switch with
OPERA that empowers hotel operators to give a consolidated,
controlled and distributed hotel inventory from one data
source. myfidelio.net is a hosted solution that is managed
by MICROS, leaving the hotelier free of the burden of costly
hardware and a supporting infrastructure.
mylink. A template, predesigned web booking engine and
user interface that is simple to install and manage with a userfriendly administration panel for configuration! Provide your
guests with the same look and feel of your web site without
re-investing in a fully customized web booking engine.
HOSTING SERVICES by MICROS. MICROS Data
Centers offer “state-of-the-art” facilities that enable hotels and
restaurants to host their purchased applications in the “cloud”,
thus reducing property costs for hardware and IT Resources.
MICROS Hosting provides secure rack space, fully redundant power and cooling, diesel generator back up and 24x7
security / monitoring/ DC Support. Included in the MICROS
Hosting package are Anti-Virus and security updates, SAN
Storage / Oracle / MICROS Application installations, monitoring and updates. Real time Application, Database, OS and
Network Monitoring are provided to the hosted customers.
MANAGED SERVICES by MICROS. Leveraging the
experience from the Global MICROS Data Centers, MICROS
has developed a Managed Service Program that extends our
expertise to hotels and restaurants that are self hosted or are
hosted in a 3rd party location. MICROS Managed Services
has been designed to add value by bringing first class data
center practices to the hotel including Proactive Monitoring
and Alerts. Let the MICROS Managed Service Team manage
your OPERA applications along with the Oracle Database, that
is the foundation of the OPERA Enterprise Solution. MICROS
Managed Services reduces the need to have IT expertise on
property. Let the experts administer your Daily, Monthly,
Quarterly and Yearly processes to ensure that your system is
running at optimum.
OPERA Hardware Solution. For On Premise deployments, reduce installation costs for OPERA with the OPERA
Hardware Solution. All hotels now have the opportunity to
purchase the all inclusive OPERA Server, that will be delivered
to the hotel pre-configured with the OPERA application, the
MICROS Disaster Recovery and Back Up Solution. Options
include Tower or Racks based on number of co-current users.
Simphony. MICROS Simphony™ is a web-hosted enter-
prise point-of-sale solution for the leisure and entertainment marketplace. Employing Service Oriented Architecture (SOA), Simphony™ is for businesses that want
enterprise control and reduced management costs.
Simphony’s™ real-time posting will give you momentby-moment reports on sales across your enterprise —
statewide, countrywide, or even worldwide. Simphony™ is
ready to answer the needs of businesses that require a fully
hosted, enterprise managed solution.
DIGITAL SIGNAGE SOLUTION. Flexible Digital
Signage that can be used for Digital Menu Boards and/or
Digital Merchandising. Fully integrated with POS, MICROS’s
digital signage solution allows for the ability to highlight
offers visually, and seamlessly adjust pricing and promotions.
KITCHEN DISPLAY. The MICROS Kitchen Display
System offers complete, integrated kitchen automation
that synchronizes menu items by course, prep time and
kitchen load, maximizing the productivity of kitchen labor
and ensuring the delivery of high quality food to guests in a
timely manner.
HOSTING SERVICES. MICROS offers a variety of
Managed Services to customers running MICROS enterprise
applications. These services are offered to customers that
elect to have MICROS host their applications in one of the
four MICROS Data Centers around the world, as well as to
Self-Hosting customers. MICROS will develop a custom
service solution to meet the specific customer’s needs.
mymicros.net. mymicros.net is a content rich Internet portal for the restaurant industry that includes access to
hosted applications for point-of-sale, back office, data
warehousing, business intelligence, and other business
applications and content. mymicros.net creates the nextgeneration model of restaurant enterprise systems and
extends the capabilities for existing MICROS customers.
-Mobile mymicros.net – Access the critical feature-rich
business intelligence of mymicros.net direct from your
smartphone. mymicros.net is a robust and compre hensive reporting engine that compiles and organizes
typical financial and operational information in easy to-view online reports. View up to the minute
information, view comparison graphs, and get alerted to
other critical metrics that save your operation money.
mylabor. Handling human resource information can be
an arduous task. The mere concept of human resources
conjures up images of piles of paperwork, the need for
organization, and potentially time consuming chores. The
mylabor application modernizes these otherwise tedious
tasks into a simple, easy-to-use, online user interface. In
a matter of a few clicks of a mouse, all necessary human
resource information can be entered into the system and
stored. No longer is human resources information stored
in a folder in a cabinet to collect dust, but rather, these
pertinent HR details are streamlined and used throughout
the mylabor application.
iCare. The MICROS iCare Solution provides a suite of
CRM modules that deliver a 360o view of your customer’s
activities. All the activities are tracked and controlled from
a central database, allowing you to recognize your core
customers (most frequent and highest spending), as well
as methods to attract and measure the development of new
customers or less frequent customers, bringing them into
your core customer base. By bringing your POS and CRM
database together as a single solution, MICROS is able to
provide you the tools to improve the return on your marketing
investments.
-iCard Mobile Wallet – The fastest and easiest way for
restaurant consumers to pay. iCardMobile Wallet
eliminates the need to carry plastic cards for
purchases at your favorite restaurants. Simply create
an account, register your card and securely pay by
presenting your smartphone at any participating loca tion; payments are fast and secure.
myinventory. myinventory is a browser-based application that is part of the mymicros.net suite of products.
myinventory is an enterprise solution, providing tools for
the daily tasks associated with managing in-store and
company-wide inventories. myinventory provides cumulative, daily, and ad hoc reporting related to ordering, receiving,
waste, inventory counts, and more. Reports are provided by
item groups, items, vendor, store, and enterprise.
myinventory gives unit and corporate level operators a
comprehensive application for managing and controlling
the business processes of Vendor Bids, Ordering, Receiving, Invoice Approval and Reconciliation, and Inventory.
Based on menu item sales the application calculates product
usage and depletes values from stock on hand, waste,
transfers, and actual inventory.
WEB/MOBILE ORDERING. MICROS’s mycentral is
ideal for any type of hospitality organization that wishes to
provide an online presence to its customers and clients.
mycentral allows customers to make reservations, add their
name to a waitlist, or pre-order a meal for sit-down, pick-up,
or delivery. The mycentral web edition can be seamlessly
integrated into an organization’s existing website. Once
placed, the reservation or order is automatically transmitted
to the in-store MICROS point-of-sale system, or alternatively
via email or fax. mycentral supports multiple channels from
the internet to the restaurant, including the internet, a smart
phone, interactive TV, and call center.
XBR LOSS PREVENTION. mymicros.net incorporates
XBR® Loss Prevention technology from MICROS-Retail,
the world’s most widely used loss prevention and data
analysis tool. It goes into action quickly, using exception based reporting methods to easily identify, track,
and respond to unit events – everything from voids and
employee meals to closed checks that were re-opened.
XBR Loss Prevention will have an immediate impact on
profitability, operational efficiency, and employee productivity. Moreover, there is no need to acquire and install a
separate loss prevention application since the XBR database
is pre-integrated into mymicros.net.
MOBILE MICROS. From the outdoor deck to the
coziest corner booth, the downstairs lounge to the
rooftop bar, and in-seat ordering at sporting events,
Mobile MICROS handheld technology allows you to
service your customers wherever they are enjoying
your hospitality. Our technology gives you and your staff
the ultimate flexibility in providing excellent, immediate
service that translates into increased operating
efficiencies, greater profits, and an enhanced guest
experience. MICROS is proud to offer its third generation
handheld solution, the Mobile MICROS Handheld point-ofsale terminal. This solution has been created specifically
for the hospitality industry and is fully integrated with
our MICROS 3700, MICROS 9700,and Simphony pointof-sale solutions. This sleek yet robust solution puts a
wealth of profit building power right into your hand.
MICROS mymenu. An interactive restaurant menu
and marketing portal built for the Apple iPad and designed
to enhance the restaurant dining experience. mymenu
transforms the menu item selection and ordering process into a memorable and educational experience for the
guest, while providing the restaurant with an opportunity to showcase upcoming events, programs, food and
beverage menus and featured items. mymenu enables
dynamic up-selling and cross-selling across menus and
categories, allowing guests to interact with rich digital
content, and can facilitate tabletop ordering and payment
processing. Best of all, mymenu simplifies operations by
integrating guest loyalty programs with the user interface and
ordering process.
MOBILE PAYMENTS WITH TABBEDOUT. The
secure and innovative way to open, review and pay restaurant or bar tabs with a smartphone, Tabbedout represents a
consumer cultural revolution in payment technology. Seamless integration enables MICROS restaurant and bar customers to deploy Tabbedout for faster and more convenient tab
payments, social media integration, and direct marketing to
consumer devices.
MICROS POS iPad ORDERING APP. The native
iPad extension to MICROS POS solutions that provides instore mobile ordering to restaurant staff on the Apple iPad
consumer device. The mobile application allows the restaurant to serve its customers wherever they are enjoying the
restaurant’s hospitality. With the MICROS POS iPad Ordering
App, the restaurant can increase table turns, greet guests and
serve them faster, increasing customer spend.
NFC Pay-at-the-Table. With VeriFone PAYware Mobile,
a solution that integrates MICROS’s restaurant management
system with smart mobile devices, consumers are allowed to
securely pay at the table with electronic wallets on mobile
phones utilizing Near Field Communications (NFC).
MICROS and VeriFone have partnered to deliver the first
practical NFC service that will allow restaurants to accommodate an emerging wave of NFC-enabled applications,
including payments and redemption of electronic coupons
and promotions. Best of all, it enables MICROS to provide
multiple mobile products on one single platform, rather
than requiring separate devices for separate functions.