Using Reports to Gain
Compliance
Patricia Freeman
MICROS® Systems, Inc.
pfreeman@micros.com +443-285-6738
MICROS® Systems, Inc.
At MICROS®, we leverage innovation to empower hospitality and retail
professionals. Our solutions, which include software, hardware,
enterprise systems integration, consulting and support, make a real
difference to business efficiency and the environment they work in.
MICROS ® Systems, Inc. is a global market leader in the hospitality and
retail industry sectors. More than 567,000 customers use our systems
around the world to run efficient businesses and help them grow.

Online adoption ranges between 96-98%, currently hovering in the 92%
range due to recent migration 90 days ago

Consistently able to meet Supplier volume commitments
Travel & Financial Tools Utilized

American Express Corporate Card: @ Work

Concur Travel: Concur Ad Hoc Reports

World Travel, Inc.: WorldVision®

Global Expense Reporting Solutions (GERS): IBM

Oracle Financials: QueryBuilder, Toad, SQL, PL/SQL

Payroll: ProBusiness
Two biggest changes since adopting
Concur and utilizing World Travel, Inc.?
1. Real-time Reporting
2. Better support for Data
Integrity/Consistency
Data! Data! Data
How the road was paved for success, it’s essential to have . . .

Executive Management educated about financial incentives,
cost savings and Duty of Care. They need to know what’s in
in for them and what do they get out of various programs?

Executive Management support Programs & Initiatives

Well-documented Policy & Procedure that is communicated
out to the Travel constituency
Examples of how data is used:
Populate Corporate Card in the Expense Tool & Travel application
Objectives:
 Reduce leakage on TMC & travel spend,
 Reduce Associate anxiety when first starting to do Expense Reports
 Update Expiry Date in Concur
Maximize spend with negotiated Suppliers
Objectives:
 Build brand loyalty
 Increase Financial Incentive
 Review if new suppliers need to be added or terminated?
 Distribution of soft discounts
 Booking outside of TMC – Leakage
 Reduce Insurance premiums
More Examples of how data is used:
Drive On-Line Adoption
Objectives:
 Effectively manage Booking Fees,
 Addressing desire of especially Millennials to be independent, do
things on their own, real-time, be “entertained”
 Visual guilt to utilize negotiated Suppliers
Duty of Care
Objectives:
 Build brand loyalty
 Increase Financial Incentive
 Review if new suppliers need to be added or terminated?
 Distribution of soft discounts
Where does MICROS go from here?
Continue to demonstrate to Executive Management
the need to launch the program globally by
demonstrating:
 financial
 Gain
overview; ability to drill-down to data
consistency worldwide,
 Savings
(front-end, back-end, soft dollar, time,
administrative efficiencies, etc.)
Questions & Thank-you!
Patricia Freeman
MICROS® Systems, Inc.
7031 Columbia Gateway Drive
Columbia, MD 21046-2289
pfreeman@micros.com +443-285-6738