in partnership with
HUMAN RESOURCES WSQ IN INDUSTRIAL RELATIONS
Singapore has enjoyed industrial peace and harmony for many decades. Strong tripartite ties
are a cornerstone of this social compact which has benefited employers, workers and the
government. This harmonious tripartite relations, often cited as the cornerstone of Singapore’s
economic success didn’t come by chance. The ability to adequately comprehend and
proactively address the development of employment and industrial relations issues will give
organizations a competitive edge. This would lead to the development of appropriate practices
and policies with a win-win outcome in the management of an organization’s most important
asset, its human capital. Developed by experienced HR and IR practitioners, the IR modules
below provide participants with in-depth and practical insights to take the necessary actions that
would lead to positive outcomes:
1. MANAGE INDUSTRIAL RELATIONS PROCESSES (LEVEL 3)
This course addresses the skills and knowledge to support industrial relations activities. It
provides a broad perspective of industrial relations in Singapore, providing participants with a
clear understanding of the role of each tripartite partner as well as key activities relating to
effective labour-management relations. Participants will also gain an important overview of the
collective bargaining process.
By the end of the workshop, participants would be able to understand:
· Industrial Practices & Tripartism
· Government & Legal Framework
· Trade Unions in Singapore and Employers Federation – Their Development and Role
· Labour Management Relations
· Code of IR Practice
· Collective Bargaining
· Wage System & Restructuring
· Grievance Handling, Dispute and Negotiation Processes (In the Organization Context)
2. RESOLVE GRIEVANCES AND DISPUTES (LEVEL 4)
This course aims to develop the knowledge and skill sets necessary to resolve grievances and
disputes effectively. It is ideal for HR managers and line managers/ supervisors who deal with
workplace grievances and disputes. Knowing the appropriate policies and procedures will also
help organizations take the necessary action to proactively address issues before they can
arise. The programme also covers how investigations into claims are to be carried out and
successful negotiation techniques that can be applied to grievance and dispute settlement.
By the end of the workshop, participants would be able to understand:
· Singapore Legal Framework and Code of IR Practice
· Effective Communication Skills Necessary to Prevent Escalation of Grievances and Disputes
· Collective Bargaining / Negotiation Skills
· Facilitation / Grievance Handling Skills and Techniques
· Appropriate Disciplinary Actions
· Work with Involved Parties to Investigate Validity and Credibility of Claims
· Steps Required In the Event Where Termination of Service Is Required
· Proper Dismissal Handling Procedures
3. PROMOTE HARMONIOUS TRIPARTITE RELATIONS (LEVEL 5)
This course addresses the skills and knowledge required to promote harmonious tripartite
relations in Singapore Industrial Relations (IR) System. It also covers the necessary steps
required for collective bargaining processes.
By the end of the workshop, participants would be able to understand:
· Development of IR in Singapore and Role of Trade Union Movement in Promoting Industrial
Harmony
· The Legislative Framework
· Promotion of Good IR Practices
· Develop Organizational Policies and Processes to Strengthen Labour and Management
Relations
· Formulate Organization’s Position for Collective Bargaining and to Settle Disputes
· Document Outcomes of Collective Bargaining to Safeguard Interests of Stakeholders
· Devise Standards or Codes of Practice Relating to Industrial Matters & Agreements
· Conflict Resolution Within the Organization
· Lead the Bargaining Process to Achieve Agreement and Mutually Acceptable Outcomes
WHO SHOULD ATTEND:
These courses are suitable for HR Practitioners and Line Managers/Supervisors.
COURSE DURATION:
Each module is 2 days (16 contact hours and 1 hour of Final Assessment). Final Assessment is
normally held about 3 weeks after the course.
CERTIFICATION:
Participants will be issued with a Statement of Attainment (SOA) upon successful completion of
each module and assessment of the training course. Participants who successfully complete
Module 1, 2 and 3 will be awarded the WSQ Certified HR Professional (Industrial Relations).
TRAINING DATES:
Courses can be arranged based on dates proposed by Company with a minimum class size of
18, subject to availability of Trainers. Participants may also join the Public Runs with participants
from other companies.
WHERE IS IT HELD:
Courses are held at Ong Teng Cheong Labour Leadership Institute at One Marina Boulevard,
NTUC Centre
COST PER MODULE:
For module 1, 2, 3:
Course Fee Per Pax
Training Grant Support*
Company Pays
: $642 (Include GST);
: $255 or $510 for SMEs
: $387 or $132 for SMEs (Include GST)
*Terms & Conditions Apply / Absentee Payroll Support: 80% of hourly basic salary capped at
$4.50/hr.
REGISTRATION (TERMS & CONDITIONS):
Participants are to register through their Companies. A cancellation fee of 50% of the full course
fee will apply in the event of any withdrawal before course commences. Replacements, however,
can be made. 100% full fee with GST will be payable for any no show. The institute reserves the
right to cancel any class and no fee will be charged in the event of such cancellations.
For Registration, please contact SHRI CORPORATION PTE LTD at Tel: 64380012
(Corporate Learning Division) or email to corplearning@shri.org.sg