EMPLOYEES
3,500 part-time
and full-time
INDUSTRY
Retail; Quick
Serve Restaurant
PRODUCTS
EntryVIEW
LaborVIEW
JobVIEW
Dunkin’ Donuts
Dunkin' Donuts is the world's leading baked goods and
coffee chain, serving more than 3 million customers per
day. With nearly 120 years of franchising experience, the
company sells more than 50 varieties of donuts and more
than a dozen coffee beverages as well as an array of
bagels, breakfast sandwiches and other baked goods.
There are more than 8,000 Dunkin’ Donuts restaurants in
41 states in the U.S. plus the District of Columbia.
Challenges
Dunkin’ Donuts in Connecticut came to Acumen back in
the days of fax machines and spreadsheets. It was around
the time that franchisers had just found a way to attract
even more customers into its their outlets—more room!
They ditched their in-store bakeries, which often times
took up half the store’s square-footage, and switched to a
centralized kitchen. There they could produce their awardwinning donuts and baked goods and whisk them out to
each store fresh every morning. And without a bakery in
every outlet, there was more seating, better counter space
and the now Dunkin’ staple: the drive-thru.
Acumen got involved when each of the 200-some franchise
sites in Connecticut needed to communicate with the
newly opened central bakery. Most were using telephones,
fax machines and spreadsheets to place their orders for
the first of their hungry morning customers. Real-time was
lag-time.
Find more customer success stories at www.AcumenDataSystems.com/resources © Acumen Data Systems National Sales Phone: Toll-­‐Free: 888-­‐816-­‐0933 www.AcumenDataSystems.com
And
their
existing
ERP
system
(Enterprise
Resource
Planning) was expensive and far too cumbersome to take
care of the Dunkin’s complex and particular baking,
delivery and sales environment.
What was needed from Acumen was an integrated time
and attendance and production management system for
the quick serve restaurant sector. One that secured
employee access to the high volume kitchen, efficiently
kept track of the time and attendance of the employees,
stored and processed baked good orders. Then produced,
“ACUMEN CAME ALONG AND CHANGED THE PLAYING FIELD,” SAID DUNKIN’ DONUTS CONSULTANT. “THEY BROUGHT batched and tracked each order’s life cycle—whether the
AUTOMATION TO THE TABLE AND “Dunkin’
THE WHOLE MODEL CHANGED.” business,” said a consultant for Dunkin Donuts in charge of
the Hartford district. “Acumen came along and changed
donut or muffin was sold or thrown away/donated to a
local food bank.
Donuts
was
remodeling
the
way
they
did
the playing field. They brought automation to the table
and the whole model changed.”
Solutions
The lifecycle of the donut begins early—about four o’clock
in the afternoon before it’s sold. This is when employees
arrive to the CPL (short for “central production location” or
in Dunkin’ Donuts case, the bakery). The CPL also
functions as a complex commissary where everything from
cups to coffee stirrers are stored and distributed to the
more than 200 local franchises.
Most important here is EntryVIEW—Acumen’s security
software and hardware that allows entrance to the bakery.
This system provides authorized employees with secure
access to the facility and synchs with the time and
Find more customer success stories at www.AcumenDataSystems.com/resources © Acumen Data Systems National Sales Phone: Toll-­‐Free: 888-­‐816-­‐0933 www.AcumenDataSystems.com
attendance software. EntryVIEW is the premium choice in
select business environments in the post 9-11 world.
It keeps facilities safe with real time monitoring of all
access points. With features like card management, door
control, live video, maps, alarm management, Dunkin’
Donuts got a simple-to-understand system that’s easy to
navigate. Plus, it’s fully scalable and integrated only where
needed.
Then Dunkin’ Donuts needed a time and attendance
system that could synchronize with its security system and
ACUMEN DESIGNED THE PRODUCT its production system. LaborVIEW is Acumen’s integrated
TO WORK SPECIFICALLY FOR solution for capturing employee clock in/clock out. It
DUNKIN’ DONUTS PARTICULAR APPLICATION. ONE OF ITS CENTRAL FEATURES IS TO RETAIN ANALYTIC DATA KEY TO DUNKIN’ DONUTS PRODUCTIVITY MATRIX. SALES INFORMATION CAN BE FILTERED TO CAPTURE HISTORICAL SALES BEHAVIOR . . . . provides dashboards for Dunkin’ Donuts’ administrators,
supervisors, and employees that give real-time insight into
their workforce.
Red, yellow, and green icons help users see who is out-ofoffice, on-break, and clocked-in, respectively. There’s a
centralized management console customized by group,
department, position, employee, and more. That way,
each
Dunkin’
employee
views
only
the
appropriate
information.
Fast, Accurate, Dependable
Next, Dunkin’ required a system that could tell its central
bakery employees which products to produce and in what
quantity. Whether glazed or with sprinkles, whether
chocolate or plain cake. It needed fast, accurate orders
from each of its outlets to come in through a system that
was dependable, accurate and real-time. They needed
batch orders for yeast products and for cake products. So
Acumen selected its cloud-based order production
management system, JobVIEW.
Find more customer success stories at www.AcumenDataSystems.com/resources © Acumen Data Systems National Sales Phone: Toll-­‐Free: 888-­‐816-­‐0933 www.AcumenDataSystems.com
Acumen designed the product to work specifically for
Dunkin’ Donuts particular application. One of its central
features is to retain analytic data key to Dunkin’ Donuts
productivity matrix. Sales information can be filtered to
capture historical sales behavior such as time of day of
purchase/time of year/special event cycles like Valentine’s
Day or local bulk sales to customers such as a Boy Scout
group.
Data can be filtered through a product’s life cycle: from
mixing to baking to cutting to picking batching to delivery
to shelf life all the way through to individual sale/disposal
or
donation.
This
eliminates
waste
and
improves
productivity—time and time again. Dunkin’ Donuts got
production and labor costs all in one system with a click of
DUNKIN’ DONUTS GOT the mouse. Report capabilities were then tailored to each
PRODUCTION AND LABOR COSTS manager’s needs.
ALL IN ONE SYSTEM WITH A CLICK OF THE MOUSE. REPORT And as Dunkin’ Donuts grew, Acumen grew, eliminating
CAPABILITIES WERE THEN TAILORED TO EACH MANAGER’S NEEDS. the need for another more up-to-date solution. From the
initial client server application to the client web application
to today’s cloud-based solutions, Acumen software is
entirely scalable.
This simply means no more end-of-life for your software or
hardware. Software-as-a-Service (SaaS) model or licensed
for use, the software allows users to manage the most
complex union time and attendance requirements and
incorporate shift bidding and briefing pay.
Even better, Dunkin’ Donuts was able to rename all fields
and labels to ensure the terminology matched corporate
conventions.
“Acumen evolved their solution for us to adapt to the
technology available,” said the Hartford consultant.
Find more customer success stories at www.AcumenDataSystems.com/resources © Acumen Data Systems National Sales Phone: Toll-­‐Free: 888-­‐816-­‐0933 www.AcumenDataSystems.com
“Dunkin’ wanted to improve the performance connectivity
and the support profitability and total efficiency at the
store-level. Both macro and micro. We built trust with
Acumen through a process that worked and was delivered
on time.”
Dunkin’s production and labor requirements were complex
and Acumen’s goal was to get everything to
start
together, work together, and finish on time. JobVIEW
ensured
that
Dunkin’s
employee
team
and
baking
processes were on-schedule and in perfect pitch.
FROM FLORIDA TO NEW HAMPSHIRE, FROM NEW YORK TO OHIO . . . HELPING DUNKIN’ DONUTS CONTINUE SERVE THE With
HIGH QUALITY DONUTS AND costs and less waste.
easy-to-use
production
scheduling,
inventory
tracking, and machine tracking. This makes for a better
streamlined, productive labor force with reduced labor
BAKED GOODS FOR WHICH IT IS KNOWN. There’s a common user interface, database, and job flow—
with dashboards that make sense for particular Dunkin’
employees.
So
that
harmony—complete
each
store
baking
could
achieve
and
total
delivery
automation and lower operational costs, on-time, all the
time.
Today,
the
Acumen
family
of
integrated
time
and
attendance, access control, and production management
hardware and software is up and running in Dunkin’ stores
across nine states . . . from Florida to New Hampshire,
from New York to Ohio . . . helping Dunkin’ Donuts
continue serve the high quality donuts and baked goods
for which it is known.
Find more customer success stories at www.AcumenDataSystems.com/resources © Acumen Data Systems National Sales Phone: Toll-­‐Free: 888-­‐816-­‐0933 www.AcumenDataSystems.com