Phone Guide
Cisco Wireless
IP Phone 7920 for
Cisco CallManager 4.0
and Later
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706 USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7816888=
Text Part Number: 78-16888-01
CCSP, the Cisco Square Bridge logo, Cisco Unity, Follow Me Browsing,
FormShare, and StackWise are trademarks of Cisco Systems, Inc.;
Changing the Way We Work, Live, Play, and Learn, and iQuick Study are
service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst,
CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco
Systems Capital, the Cisco Systems logo, Empowering the Internet
Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast
Step, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ
Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys,
MeetingPlace, MGX, the Networkers logo, Networking Academy,
Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect,
RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus,
SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet
Quotient, TransPath, and VCO are registered trademarks of Cisco
Systems, Inc. and/or its affiliates in the United States and certain other
countries.
All other trademarks mentioned in this document or Website are the
property of their respective owners. The use of the word partner does not
imply a partnership relationship between Cisco and any other company.
(0502R)
Cisco Wireless IP Phone 7920 for Cisco CallManager
Copyright © 2005 Cisco Systems, Inc. All rights reserved.
Make a Conference Call
During a call, press Confrn to put the first
party on hold. (Press
or
to locate
Confrn if not visible.) Dial the number for the
second party. After the second party answers,
press Confrn again to complete the action.
Quick Reference
Access phone features—Press
or
(softkey) that corresponds to the feature. Use
or
to see other features during a call.
Access Menu options—Press
(Menu)
and use
or
to switch to the desired
menu option.
To add another party, press Confrn and
repeat the steps.
Forward Your Calls to Another Number
Locate CFwdAll and press it. Dial the number
to which you want to forward all calls.
“Forwarded to <number>” displays.
Cancel forwarding by pressing CFwdAll.
Put a call on Hold—Press Hold. Press
Resume to reconnect to the call.
Cisco Wireless
IP Phone 7920
Cisco CallManager Release 4.0 and Later
Using the Phone
Copyright © 2005 Cisco Systems, Inc. All rights
reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco
Systems logo are registered trademarks of Cisco Systems,
Inc. or its affiliates in the United States and certain other
countries. All other brands, names, or trademarks
mentioned in this document or Website are the property
of their respective owners. The use of the word partner
does not imply a partnership relationship between Cisco
and any other company. (0502R)
78-16888-01
Printed in China PRC
DOC-7816888=
Basic Phone Features
Power on the phone—Press
(red key)
and hold until phone powers on.
Dial a number—Press numbers on the keypad
and then press
. (There is no dial tone).
Answer a call—Press
(green key).
Hang up a call—Press
(red key).
Power off the phone—Press and hold
until phone powers off.
Answer another incoming call—Press Hold
for current call. Press
to select the second
call and press
to answer the call.
Transfer a call—Press Trnsfer. Dial the
number to which you want to transfer the
call. After the party answers or the phone
rings, press Trnsfer, then hang up.
Reconnect to a call—If your call fails to
transfer or you want to reconnect to a held
call, press Resume.
Move a shared line call between desk phone
and wireless phone—From your phone with
the active call, press Hold. From your other
phone, press Resume to connect to the call.
Mute the microphone—Press MuteOn. To
turn the microphone on, press MuteOff.
Shortcut Keys
Softkey Definitions
Setting Up Speed Dial Numbers
Lock keypad—Press and hold # (# key).
indicates the keypad is locked.
CallBack—Receive notification when a busy
extension becomes available.
Unlock keypad—Press and hold
press OK to toggle keylock off.
Barge and cBarge—Join a call on a shared
line.
Access Speed Dial setup—Choose Menu >
Directory > Phone Book. Scroll to and select
Speed Dial. The Speed Dial hot keys display.
Check marks indicate those hot keys that
have assigned phone numbers.
#
then
Toggle ring to vibrate—Press and hold
(* key). “Vibration On” displays and appears
on the screen. (Ringer becomes silent)
Conflist—View a list of conference
participants.
Toggle vibrate to ring—Press and hold
.
“Vibration Off” displays;
disappears.
iDivert—Send a call to the voice-messaging
system.
Adjust speaker volume—Press
to access
the volume screen. Press to increase or
to decrease the volume.
GPickUp—Answer a call on another
extension in another pickup group.
Access voice messages—Press 1 and hold
for a moment. The phone connects to your
voice-messaging system.
DirTrfr—Transfer two calls to each other.
Join—Join two calls on a single line.
MeetMe—Host a conference call that has a
dial-in number.
Redial number—Press
to view a list of
dialed calls. Press
to locate the number
and press to redial the number.
Park—Store an active call at a specific
number. Retrieve the call by dialing the Park
number from any phone.
Access Speed Dial number—Press and hold
2 (2-9) for the Speed Dial number that
you want to use. The phone displays and dials
the number that is stored for that hot key.
PickUp—Answer a call on another extension
that is in your Call Pickup group.
ABC
RmLstC—Drop the last party added to a
conference call
Add or change a Speed Dial number—Scroll
to a Speed Dial hot key and press Detail. Press
Edit to enter or change the number by using
the keypad. Press OK to save the Speed Dial.
Making Phone Book Entries
Add or change a Phone Book entry—Choose
Menu > Directory > Phone Book > Add.
Scroll to the entry item and press Select. Enter
the name or phone number by using the
keypad.
Enter text—Press the numeric key once, twice
or three times to enter the appropriate
character. To enter a number, press the key
or
.
four times. For spaces, press
Enter uppercase—Press
to switch
between uppercase and lowercase.
or
displays at the right of the screen.
Enter symbols—Press # to display the
symbol table. Use arrows to navigate to
desired symbol and press Use to insert it.
Contents
Cisco Wireless IP Phone 7920
Quick Reference Card
CHAPTER
1
Getting Started 1
How to Use this Guide 2
Document Conventions 4
Safety and Performance Information 5
Battery Safety Notices 7
Accessories for the Cisco Wireless
IP Phone 7920 10
Installing or Removing the Phone Battery 11
Charging the Phone Battery 13
CHAPTER
2
Overview of the Cisco Wireless
IP Phone 7920 15
Powering On the Phone 18
Main Screen and Display Indicators 19
Shortcut Keys for Phone Functions 20
Using the Phone Menus 22
Setting Passwords 23
Entering and Editing Text 25
Cisco Wireless IP Phone 7920 for Cisco CallManager
v
CHAPTER
3
Basic Call Handling 27
Placing Calls 27
Answering and Ending Calls 32
Muting Calls 33
Adjusting the Speaker Volume 34
Placing Calls on Hold 35
Transferring Calls 36
Making Conference Calls 37
Starting a Standard Conference Call 38
Starting or Joining a Meet-Me
Conference Call 40
Forwarding Your Calls to Another Number 41
CHAPTER
4
Advanced Call Handling 43
Parking and Retrieving Parked Calls 43
Picking Up a Redirected Call on Your Phone 44
Using a Shared Line 45
Maximum Supported Calls on a Shared
Line 46
Sharing Call Information and Barging 47
Preventing Others from Viewing or Joining a
Shared-Line Call 49
Tracing Suspicious Calls 50
Prioritizing Critical Calls 50
CHAPTER
5
Using the Phone Book and Speed Dial
Features 53
Using the Phone Book 54
Adding or Changing Entries in the Phone Book 55
vi
78-16888-01
Configuring Speed-Dial Hot Keys 58
CHAPTER
6
Using Voice Messaging and Call History
Logs 63
Playing Voice Messages 63
Viewing and Placing Calls from the Call History
Menu 64
CHAPTER
7
Using and Changing Profiles 67
User Profiles 67
Options for User Profile Settings 68
Configuring User Profiles 69
Network Profiles 72
Choosing a Network Profile 72
CHAPTER
8
Using Cisco IP Phone Services 75
Logging In to the User Options Web Pages 76
Subscribing to IP Phone Services 77
Accessing IP Phone Services 78
CHAPTER
9
Customizing Phone Settings and Viewing
Phone Status 79
Change Phone Settings 80
Changing Ring Tone Settings 80
Changing Phone Display Settings 81
Changing Phone Access Settings 82
Viewing Phone Status 84
Viewing the Network Configuration 85
Cisco One-Year Limited Hardware Warranty
Terms 87
Cisco Wireless IP Phone 7920 for Cisco CallManager
vii
viii
78-16888-01
CHAPTER
1
Getting Started
Before getting started with your Cisco Wireless IP
Phone 7920, make sure that the following items are in
the box and inform your system administrator or
supplier if any items are missing:
•
Cisco Wireless IP Phone 7920
•
Standard battery
•
Power supply
•
Cisco Wireless IP Phone 7920 Guide
•
Regulatory Compliance and Safety Information
for the Cisco Wireless IP Phone 7920
•
Cisco Wireless IP Phone 7920 Accessory Guide
Note
The radio frequency (RF) for this phone is
configured for a specific regulatory domain.
If you use this phone outside of its regulatory
domain, the phone will not function
properly, and you might violate local
regulations.
Cisco Wireless IP Phone 7920 for Cisco CallManager
1
How to Use this Guide
This guide provides you with an overview of the
features that are available on your phone. For
information about common tasks, refer to the
following table. Contact your system administrator if
you have problems or need more information about
your phone.
If you want to...
Then...
Install the battery
See the “Installing or Removing
the Phone Battery” section on
page 11.
Charge the battery
See the “Charging the Phone
Battery” section on page 13.
Turn on or turn off
your phone
See the “Powering On the Phone”
section on page 18.
Use your phone
Start with the “Overview of the
Cisco Wireless IP Phone 7920”
section on page 15.
Set LEAP password
See the “Setting LEAP Password”
section on page 24.
Understand the
phone screen
See the “Main Screen and Display
Indicators” section on page 19.
Make calls
See the “Placing Calls” section on
page 27.
Change the
speaker volume
See the “Adjusting the Speaker
Volume” section on page 34.
2
78-16888-01
Getting Started
If you want to...
Then...
Lock the keypad
See the “Shortcut Keys for Phone
Functions” section on page 20.
Put calls on hold
See the “Placing Calls on Hold”
section on page 35.
Transfer calls
See the “Transferring Calls”
section on page 36.
Mute calls
See the “Muting Calls” section on
page 33.
Make conference
calls
See the “Making Conference
Calls” section on page 37.
Listen to voice
messages
See the “Playing Voice Messages”
section on page 63.
Set up speed dial
See the “Configuring Speed-Dial
Hot Keys” section on page 58.
Choose rings for
See the “Configuring User
different conditions Profiles” section on page 69.
Set up a personal
phone book
See the “Using the Phone Book”
section on page 54.
Change ring tones
See the “Changing Ring Tone
Settings” section on page 80.
Subscribe to phone
applications and
services
See the “Subscribing to IP Phone
Services” section on page 77.
Get information
about phone
accessories
See the “Accessories for the Cisco
Wireless IP Phone 7920” section
on page 10.
Cisco Wireless IP Phone 7920 for Cisco CallManager
3
Document Conventions
To simplify the instructions for using phone features
and for changing phone settings, this guide uses the
following navigational conventions and terms.
Action Keys
Using
or
softkeys
with labels
Navigation Instructions in This Guide
When you must press the softkey for a
menu, feature, or action label, this
guide states: Press (softkey label).
Example: Press PhBook
Using the
To move left or right between menu
or arrows tabs or softkey labels, this guide states:
Use
or to switch to (item name).
Example: Use
or to switch to the
Directory
Using the
To move up or down between menu
or
arrows options or list items, this guide states:
Scroll to (item name).
Using the
“Select”
softkey
Example: Scroll to Speed Dial
When you must press the “Select”
softkey to use a menu option or item
that you have highlighted, this guide
states: Select (item name).
Example: Select Speed Dial
Using menus To advance through several menu
and options options, the guide states: Choose Menu
> (menu option) > (menu option)
Example: Choose Menu > Directory >
Phone Book > Speed Dial
4
78-16888-01
Getting Started
Safety and Performance Information
Before installing and using your phone Cisco Wireless
IP Phone 7920, read the following safety notices.
Warning
This warning symbol means danger. You
are in a situation that could cause bodily
injury. Before you work on any equipment,
be aware of the hazards involved with
electrical circuitry and be familiar with
standard practices for preventing
accidents.
Warning
Read the installation instructions before
connecting the system to the power
source.
Warning
The plug-socket combination on the
battery charger must be accessible at all
times, because it serves as the main
disconnecting device.
Cisco Wireless IP Phone 7920 for Cisco CallManager
5
Warning
This equipment will not be able to access
emergency services during a power
outage because of reliance on utility
power for normal operation. Alternative
arrangements should be made for access
to emergency services. Access to
emergency services can be affected by
any call-barring function of this
equipment.
Warning
Do not use the Cisco Wireless IP
Phone 7920 in hazardous environments
such as areas where high levels of
explosive gas may be present. Check with
the site safety engineer before using any
type of wireless device in such an The
battery charger requires short-circuit
(overcurrent) protection to be provided as
part of the building installation. Install
only in accordance with national and
local wiring regulations.
6
78-16888-01
Getting Started
Battery Safety Notices
These battery safety notices apply to the batteries that
are approved by the Cisco Wireless IP Phone 7920
manufacturer.
Warning
There is the danger of explosion if the
battery is replaced incorrectly. Replace
the battery only with the same or
equivalent type recommended by the
manufacturer. Dispose of used batteries
according to the manufacturer’s
instructions.
Warning
Do not dispose of the battery pack in fire or
water. The battery may explode if placed
in a fire.
Caution The battery pack is intended for use only
with this device.
Caution Do not disassemble, crush, puncture, or
incinerate the battery pack.
Cisco Wireless IP Phone 7920 for Cisco CallManager
7
Caution To avoid risk of fire, burns, or damage to
your battery pack, do not allow a metal
object to touch the battery contacts.
Caution Handle a damaged or leaking battery with
extreme care. If you come in contact with
the electrolyte, wash the exposed area
with soap and water. If the electrolyte has
come in contact with the eye, flush the eye
with water for 15 minutes and seek
medical attention.
Caution Do not charge the battery pack if the
ambient temperature exceeds 104 degrees
Fahrenheit (40 degrees Celsius).
Caution Do not expose the battery pack to high
storage temperatures (above 140 degrees
Fahrenheit, 60 degrees Celsius).
8
78-16888-01
Getting Started
Caution When discarding a battery pack, contact
your local waste disposal provider
regarding local restrictions on the disposal
or recycling of batteries.
Caution To obtain a replacement battery, contact
your local dealer. Use only the batteries
that have a Cisco part number.
Standard battery—CP-BATT-7920-STD
Extended use battery—CP-BATT-7920-EXT
Caution Use only the Cisco power supply that was
provided with your phone. If you need to
replace your power supply, refer to the list of
Cisco part numbers.
North America—CP-PWR-7920-NA
Central Europe—CP-PWR-7920-CE
United Kingdom—CP-PWR-7920-UK
China—CP-PWR-7920-CN
Japan—CP-PWR-7920-JP
To see translations of the warnings that appear in this
publication, refer to the Regulatory Compliance and
Safety Information for the Cisco Wireless
IP Phone 7920 document that accompanied this
product.
Cisco Wireless IP Phone 7920 for Cisco CallManager
9
Accessories for the Cisco Wireless
IP Phone 7920
The following phone accessories are available for
your phone:
•
Standard and extended batteries
•
Power supplies for various regions
•
Desktop charger
•
Standard wired earphone
•
Carrying cases
For a complete list of accessories, refer to the
Cisco Wireless IP Phone 7920 Accessory Guide that is
included in the phone box.
10
78-16888-01
Getting Started
Installing or Removing the Phone
Battery
You must install and charge the battery before you
can use the Cisco Wireless IP Phone 7920. To install
or remove the battery, follow these steps.
1.
To install the battery, insert the battery catches
(as shown in Figure 1-1) in the corresponding
slots at the bottom of the Cisco Wireless
IP Phone 7920. Make sure that the metal
contacts on the battery and the phone are facing
each other.
2.
Press the battery to the body of the phone until it
locks into place.
3.
To remove the battery, press down on the locking
catch, then lift and remove the battery.
Cisco Wireless IP Phone 7920 for Cisco CallManager
11
Figure 1-1 Installing or Removing the Battery
79675
1
3
2
2
1
Locking catch—Press to release the battery.
2
Battery catches—Insert these into the slots near
the bottom of the phone at battery installation.
3
Metal contacts—Match the contacts on the
battery to the contacts on the phone.
12
78-16888-01
Getting Started
Charging the Phone Battery
A rechargeable battery powers the Cisco Wireless
IP Phone 7920. To charge the battery, follow these
steps:
Procedure
1.
Connect the cable from the power supply to the
connector in the phone.
2.
Connect the power supply to an AC wall outlet as
shown in Figure 1-2.
If the phone is turned off, the screen displays the
message, “Battery Charging.” When the battery
is charged, “Battery Full” displays.
If the phone is turned on, the battery indicator
bar blinks and displays the current power level.
When the battery is charged, the indicator bar
stops blinking and displays “Charging
Complete.”
To become fully charged, the standard battery
requires about 3.5 hours and the extended
battery takes about 4.5 hours.
3.
When the battery is fully charged, disconnect the
charger from the phone and unplug the power
cord from the AC wall outlet.
For more information about charging the battery,
refer to the “Desktop Charger” section in the
Cisco Wireless IP Phone 7920 Accessory Guide.
Cisco Wireless IP Phone 7920 for Cisco CallManager
13
Figure 1-2 Charging the Phone Battery
3
DE
2
AB
1
F
6
C
M
L
JK
4
W
8
GHI
TU
7
RS
XY
Z
#
V
0
20
79
79676
PQ
NO
9
5
Tips
•
The phone detects when the battery power level
is low and displays the warning message,
“Battery Low” with the warning tone specified in
your active user profile.
•
The standard battery provides up to 3.5 hours of
talk time or up to 21 hours of standby time.
•
The extended battery provides up to 4.25 hours
of talk time or up to 30 hours of standby time.
14
78-16888-01
CHAPTER
2
Overview of the Cisco Wireless
IP Phone 7920
The Cisco Wireless IP Phone 7920 provides the
following features:
•
Wireless access to your corporate phone
extension and phone services
•
Multiline appearances
•
Up to eight local speed-dial hot keys
•
Caller ID for incoming calls
•
Call-handling features such as forward, transfer,
hold, call park, conference, call pickup, and
group pickup
•
Configurable softkey for access to your personal
phone book or IP phone services.
•
Choice of personal profiles and network profiles
•
Access to web-based services such as weather,
stock reports, and a phone directory.
Figure 2-1 shows the Cisco Wireless IP Phone 7920,
and the table that follows describes the functions of
the keys on the phone.
Cisco Wireless IP Phone 7920 for Cisco CallManager
15
Figure 2-1 Cisco IP Phone 7905 Function keys
1
1
5
2
6
1
3
2
3
DEF
ABC
4
GHI
5
6
MNO
JKL
7
PQRS
8
9
WXYZ
4
16
0
#
7
7920
74962
TUV
78-16888-01
Overview of the Cisco Wireless IP Phone 7920
1
Left and right softkeys—Activates the
item in the label above the softkey.
2
Answer/Send key—Answers a call or
dials a number.
3
1
Number keys (0-9)—Use these to enter
numbers and characters.
2
Number keys (2-9)—Use these to
activate speed-dial hot keys.
ABC
Asterisk (*) key—Toggles between Ring
and Vibrate mode.
4
Toggles between upper and lower case.
See the “Entering and Editing Text”
section on page 25.
5
Arrow key—Moves from one function
to another. This guide uses these
directional arrows
,
, , or .
6
Power/End key—Turns the phone on or
off, silences a ringing call, or ends a
connected call. See the “Answering and
Ending Calls” section on page 32.
7
#
Pound (#) key—Toggles between
locking and unlocking the key pad.
Allows you to access special characters
when you are entering text.
Cisco Wireless IP Phone 7920 for Cisco CallManager
17
Powering On the Phone
To power on the phone, press and hold the
(green) key until the phone powers on. The phone
goes through the following startup process:
1.
The phone connects to a wireless access point and
begins authentication.
You might need to use a username and password
to access the wireless network. See the “Setting
Passwords” section on page 23.
2.
After completing authentication, the phone
displays the main screen, as shown in Figure 2-2.
The phone is in standby mode and is ready to
place or receive calls.
3.
The signal icon in the upper, right corner shows
the strength of the signal between the wireless
access point and your phone. Your phone must
have an adequate signal before you can place or
receive calls.
The icon displays six vertical bars for a strong
signal. The icon displays fewer than three bars to
indicate that the signal is weak.
Tip
When the phone receives a weak signal, the phone
displays this warning message, “Weak signal
detected” and sends a tone or vibration as specified in
your active profile. See the “Configuring User
Profiles” section on page 69 for more information.
18
78-16888-01
Overview of the Cisco Wireless IP Phone 7920
Main Screen and Display Indicators
Figure 2-2 shows the indicators that display in the
main screen in standby mode.
Figure 2-2 Main Screen in Standby Mode
1
Battery icon—Shows level of charge in battery
2
Vibration icon—Indicates vibration mode
3
Key lock icon—Indicates keypad is locked
4
Signal icon—Shows degree of signal strength
5
Extension numbers—Identify each phone line
6
Right softkey label—Displays PhBook or Svcs
or during a call, displays a feature softkey
7
Left softkey label—Displays Menu or during a
call, displays a feature softkey
8
Welcome message—Shows modifiable message
Cisco Wireless IP Phone 7920 for Cisco CallManager
19
Shortcut Keys for Phone Functions
The phone keypad provides these shortcuts to
frequently used functions.
Shortcut
Key
Function
#
How to Use This Shortcut
Locks or
unlocks the
phone
keypad
Press and hold the # key.
The
icon displays at the
top of the Main screen.
Toggles
between
ringing and
vibrating
mode
Press and hold the
key.
The screen displays
“Vibration On” and the
icon displays at the top.
Press and hold the # key to
toggle key lock off. The
icon disappears.
To switch back to the ring
mode, press and hold the
key. The screen displays
“Vibration Off,” and the
icon disappears.
The default setting is “ring
mode.”
1
20
Accesses
voice
messaging
Press for a moment, then
release the 1 key. The
phone connects to your voice
messaging system.
78-16888-01
Overview of the Cisco Wireless IP Phone 7920
Shortcut
Key
Function
2
ABC
How to Use This Shortcut
Accesses
the speaker
volume
adjustment
During a call, press the
arrow on the navigation key
to access the volume
adjustment screen. Increase
the volume by pressing or
decrease the volume by
pressing on the navigation
key.
Activates
the speeddial
number
Press and hold one of the
numeric keys (2–9) for the
speed-dial number that you
want to use.
Related Topics
•
Playing Voice Messages, page 63
•
Adjusting the Speaker Volume, page 34
•
Configuring Speed-Dial Hot Keys, page 58
Cisco Wireless IP Phone 7920 for Cisco CallManager
21
Using the Phone Menus
The phone menus provide access to phone features
and settings. When you press Menu, the name of the
first menu displays on your phone screen with a set of
overlapping tabs for the other phone menus.
To access a specific menu, press
or until you see
the desired menu name, such as Directory. Press Select
(by using
). Use
or
to scroll between the
menu options.
To choose a menu option, such as Speed Dial in the
Directory menu, scroll to Speed Dial and press Select.
This table lists phone menu reference information.
Menu
Section in Phone Guide
Directory
Using the Phone Book and
Speed Dial Features, page 53.
Messages
Playing Voice Messages,
page 63.
Call History
Viewing and Placing Calls from
the Call History Menu,
page 64.
Profiles
Using and Changing Profiles,
page 67.
Services
Using Cisco IP Phone Services,
page 75.
22
78-16888-01
Overview of the Cisco Wireless IP Phone 7920
Menu
Section in Phone Guide
Phone Settings
Customizing Phone Settings
and Viewing Phone Status,
page 79.
Network Config
Viewing the Network
Configuration, page 85
Setting Passwords
When powering on your phone for the first time, you
might need to set your username and password to
access the wireless network. Your system
administrator can provide this information.
Follow these steps to set your username and
password.
Setting the Username and Password
1.
Press Menu, then press until you see the
Profiles menu, and press Select.
2.
Scroll to Network Profile and press Select.
3.
Scroll to the current profile name (with
press Select.
4.
Scroll to 802.11b Configuration and press Select.
5.
Scroll to LEAP and press Select.
6.
Scroll to Username or Password and press Select.
Cisco Wireless IP Phone 7920 for Cisco CallManager
) and
23
Note
7.
Press Edit and enter your username or password.
For assistance, see the “Entering and Editing
Text” section on page 25.
Note
8.
24
Ask your system administrator for the
username format and password
information for your system.
You can use up to 32 alphanumeric
characters for the LEAP password.
To confirm the changes, press OK; then, press
Back three times. Scroll to Apply Change and
press Select to activate the change. To return to
the main screen, press Back.
78-16888-01
Overview of the Cisco Wireless IP Phone 7920
Entering and Editing Text
You can enter characters, numbers, and special
characters for passwords and phone book entries.
When you press a numeric key on the keypad, a text
bubble shows all the characters that this key controls.
Each press moves to another character option.
If you want to...
Then...
Enter characters
Press the numeric key once to
enter the first character. Press it
twice to enter the second
character or press it three times to
enter the third character.
Enter numbers
Press the numeric key four times
to enter the number.
Delete the last
character
Press Clear once to delete the last
character or number in the string.
Delete the entire
string
Press and hold Clear to delete the
entire text or number string.
Use uppercase
characters
Press
to switch between
uppercase and lowercase
characters.
or
displays
on the right corner of the screen to
indicate the case.
Enter a space
Press or
to enter a space
between characters.
Cisco Wireless IP Phone 7920 for Cisco CallManager
25
If you want to...
Then...
Enter special
characters and
symbols
Press # . Doing so displays the
symbol screen, as shown in
Figure 2-3. Use
,
, , or
to select the desired symbol . Press
Use to insert the symbol into your
text.
Cancel editing
mode
Press Back as needed to return to
the menu option or main screen.
Figure 2-3 Symbol Screen
26
78-16888-01
CHAPTER
3
Basic Call Handling
Basic call-handling tasks such as placing, answering,
transferring, and conferencing calls are available to
most phone users. Check with your system
administrator, if you do not have these features.
Placing Calls
If you want to...
Then...
Dial a phone
number
Enter the phone number by using
the numerical keys.
Delete the last digit
entered
Press Clear to delete the last digit.
Place the call
After dialing, press
to place your call.
To delete the entire dialed number,
press and hold Clear.
Note
Place the call on a
secondary line
(green key)
There is no dial tone.
Before or after dialing the number,
press
to change to another line
and press
to make the call.
Cisco Wireless IP Phone 7920 for Cisco CallManager
27
If you want to...
Then...
Place a call when
another call is
active
Press Hold to hold the active call,
then press or to switch to
New Call and press it. Dial,
redial, or speed dial a number.
Redial the last
dialed number
Press to switch to Redial, then
press Redial to make the call.
Redial a number
from the list of
previously placed
calls
Press
to display the list. Scroll
to the desired phone number and
press
to make the call. The
previously placed calls list
contains 10 records.
Dial a phone
number from your
local phone book
Press PhBook or Menu >
Directory > Phone Book and
scroll to the desired entry. Press
to dial the number.
See the “Using the Phone Book”
section on page 54 for more
information.
Speed dial a phone
number using a
speed-dial hot key
Press and hold 2 (2-9) for the
speed-dial number that you want
to use. The phone displays and
dials the number stored for that
hot key.
ABC
See the “Configuring Speed-Dial
Hot Keys” section on page 58.
28
78-16888-01
Basic Call Handling
If you want to...
Then...
Dial from a call log
Choose Menu > Call History >
Missed Calls, or Received Calls,
or Placed Calls. Scroll to the
desired entry and choose Dial
or . (You might need to edit the
number, before placing the call.)
Dial from a
corporate directory
listing
Choose Menu > Directory >
Corporate Directory (exact name
can vary). Search for a listing by
using your keypad to enter letters
and press Search.
Scroll to the desired entry and
choose Dial or .
Dial from a
Personal Address
Book (PAB) entry or
a Fast Dial code
Choose Menu > Services > PAB
service or Fast Dial service (exact
names might vary). Search for a
listing by using your keypad to
enter letters and press Submit. To
dial from a listing, scroll to the
desired listing and press
.
For help with subscribing to the
PAB or Fast Dial service, see the
“Subscribing to IP Phone
Services” section on page 77.
Cisco Wireless IP Phone 7920 for Cisco CallManager
29
If you want to...
Then...
Receive
notification when a
busy or ringing
extension becomes
available
Call the number and press
CallBack while listening to the
busy tone or ring sound. Hang up.
When the extension becomes
available, your phone provides an
audio and visual alert. (The call
back to this number is not
automatic; you must place the
call.) To view the status of call
back notification, press CallBack
while the phone is idle. To cancel
call back notification, press
Cancel.
CallBack is a special feature that
your system administrator might
configure for your phone. Note
that CallBack fails if the other
party has call forwarding enabled.
Place a call using a
billing or tracking
code
30
Dial a number and enter a client
matter code (CMC) or a forced
authorization code (FAC) when
prompted by a distinctive tone.
Your system administrator will
tell you if you need to enter CMC
or FAC codes and can provide you
with detailed instructions.
78-16888-01
Basic Call Handling
If you want to...
Then...
Make a priority
(precedence) call
Enter the MLPP access number
(provided by your system
administrator) followed by the
phone number. For more details,
see the “Prioritizing Critical
Calls” section on page 50.
Place a call using
your Cisco
Extension Mobility
profile
Make sure that you are logged in
to Extension Mobility (EM). Press
Menu > Services > EM Service,
then use your keypad to enter
login information. If you are
sharing a phone, you must log in
to EM before you can access
certain features or make a call.
EM is a special feature that your
system administrator assigns to
phones and users.
Refer to the Customizing Your
Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc
/td/doc/product/voice/c_ipphon/e
nglish/ipp7960/usopt.pdf
Tips
•
If you make a mistake while entering a phone
number, press Clear to erase one or more digits.
•
To redial the last number, you can also press
two times.
Cisco Wireless IP Phone 7920 for Cisco CallManager
31
Answering and Ending Calls
If you want to...
Then...
Answer a call
Press and release
(green key) to
connect to the incoming call.
Silence the ring
for an incoming
call
Press
(red key) to silence the
ringing. The call continues silently,
then forwards to the no answer
target, such as voice messaging or
another phone.
Switch from a
connected call to
answer a ringing
call
Press Answer or
(green key).
Doing so answers the new call and
automatically puts the first call on
hold. See the “Placing Calls on
Hold” section on page 35.
Answer a call
ringing on another
phone
Use Call Pickup. See “Picking Up a
Redirected Call on Your Phone”
section on page 44.
Retrieve a held
call on another
phone (such as a
phone in an
office)
Use Call Park. See “Parking and
Retrieving Parked Calls” section
on page 43.
Send an incoming Press iDivert. The incoming call
call directly to
automatically transfers to your
your voice
voice message greeting.
messaging system
32
78-16888-01
Basic Call Handling
If you want to...
Then...
Automatically
connect to an
incoming call
after a ring or two
Ask your system administrator to
set up the Auto Answer feature.
The call connects to the speaker
after ringing once or twice without
pressing
.
End the call
Choose EndCall or
hang up.
(red key) to
Muting Calls
To turn off the microphone on your phone, you can
use the Mute feature.
If you want to...
Then...
Mute the call
During a call, press MuteOn. The
label changes to MuteOff.
Cancel the mute
Press MuteOff. The label changes
to MuteOn.
Cisco Wireless IP Phone 7920 for Cisco CallManager
33
Adjusting the Speaker Volume
If you want to...
Then...
Change the
volume during a
call
Press
to adjust the speaker
volume for a call on line 1. Press
twice to adjust the volume for a
call on line 2.
Change the
volume for your
calls
Press
or until you see Volume
and press it to start adjusting the
speaker volume.
Adjust the volume Increase the volume by pressing
or decrease the volume by pressing
as shown in Figure 3-1. The
adjusted volume setting remains
until you power off the phone.
Figure 3-1 Adjusting the Speaker Volume
Tip
To maintain the speaker volume adjustment after
powering off the phone, see the “Change the speaker
volume for the active profile” section on page 70.
34
78-16888-01
Basic Call Handling
Placing Calls on Hold
You can have only one active call at a time, so you
must place calls on hold while you answer another
call.
If you want to...
Then...
Place a call on
hold
During a connected call, press
Hold. The label changes to
Resume.
Resume a held call
Press Resume to reconnect to a
holding call.
Choose between
two connected
calls
Scroll between different calls that
are displayed on the screen. See
Figure 3-2.
Move a shared-line
call between your
desk phone and
your wireless
phone
From your phone with the active
call, press Hold. From your other
phone with the shared line, press
Resume to connect to the call.
Figure 3-2 Choosing Between Two Connected Calls
Cisco Wireless IP Phone 7920 for Cisco CallManager
35
Transferring Calls
Transfer redirects a connected call. The target is the
number to which you want to transfer the call.
If you want to...
Then...
Transfer a call
without talking to
the transfer
recipient
Press to switch to Trnsfer, press
it, and enter the target phone
number. When you hear the call
ringing, press Trnsfer again to
complete the transfer.
Talk to the transfer
recipient before
transferring the
call
Press to switch to Trnsfer, press
it, and enter the target phone
number. If the recipient accepts
the call, press Trnsfer again to
complete the transfer.
If the recipient refuses the call,
press Resume to return to the
original call.
Transfer two
current calls to
each other (direct
transfer)
36
Scroll to highlight any call on the
line and press Select. Repeat for
the second call. With one selected
call highlighted, press to switch
to DirTrfr and press it. The two
calls connect to each other and
drop you from the call. To remain
on the call and create a
conference, use Join.
78-16888-01
Basic Call Handling
Making Conference Calls
Conference calling allows three or more parties to
participate simultaneously in a call. Your
Cisco IP Phone supports several types of conference
calls depending on your configuration. Check with
your system administrator to determine what is
enabled on your phone. The following conference
softkeys might be available on your phone:
•
Confrn—Use to establish conferences by calling
each participant individually. Conferencing is
available on most phones.
•
Join—Use to establish a conference among
several current calls on a single line.
•
cBarge—Use to begin a conference call on a
shared line. This optional feature is available only
for shared lines.
•
Meet-Me—Use to host a conference requiring
that participants call an established number at a
specific time. Your system administrator must
configure this special feature for you. See
“Starting or Joining a Meet-Me Conference Call”
section on page 40 for more information.
Cisco Wireless IP Phone 7920 for Cisco CallManager
37
Starting a Standard Conference Call
If you want to...
Then...
Start a conference
call by calling
participants
Call the first participant. To add
another party to the call, press
Confrn (press to find softkey)
and enter the next participant’s
phone number.
After the call connects and you
have spoken to the participant,
press Confrn again to add the
party to your conference call.
Follow this procedure to add each
participant to the conference call.
Invite current
callers to join a
standard
conference
With two calls on a single line,
scroll to highlight the inactive call
on the line and press Select. From
the selected calls, press Join (press
to find Join). Note that the
active call is selected and added to
the conference automatically.
cBarge (add
yourself to) a call
on a shared line
and turn the call
into a conference
Highlight a remote-in-use call on
a shared line and press cBarge
(press to find cBarge). Other
parties on the call will hear a
barge tone. See the “Using a
Shared Line” section on page 45
for details.
38
78-16888-01
Basic Call Handling
If you want to...
Then...
View a list of
conference
participants
Highlight an active conference,
and press ConfList. Participants
are listed in the order in which
they join the conference with the
most recent additions at the top.
Get an updated list
of conference
participants
While viewing the conference list,
press Update.
Remove any
conference
participant
While viewing the conference list,
scroll to the participant’s name
and press Remove.
You can remove participants only
if you started the conference call.
Drop the last
participant added
to the conference
During a conference call, press
to switch to RmLstC and press the
softkey.
You can remove participants only
if you started the conference call.
End a standard
conference call
Choose EndCall or
conference call.
to end the
Tip
The system supports from three to sixteen
participants in a standard conference call, but the
number of parties that you can add is set by your
system administrator.
Cisco Wireless IP Phone 7920 for Cisco CallManager
39
Starting or Joining a Meet-Me
Conference Call
Meet-Me conferencing allows participants to join a
conference by calling the conference number directly,
rather than waiting for the conference initiator to call
them.
If you want to...
Then...
Start a Meet-Me
conference
Press to switch to MeetMe.
Press MeetMe and dial the
Meet-Me conference number. See
your system administrator for list
of valid numbers.
Inform participants about the
conference number, so they can
dial in. However, participants
hear busy tone if they call the
conference number before you
have dialed in.
Join a Meet-Me
conference call
Dial the Meet-Me conference
number provided by the Meet-Me
conference initiator.
You can join the conference only
after the initiator has dialed in.
Leave a Meet-Me
conference call
40
Choose EndCall or . The
Meet-Me conference continues as
long as two or more participants
remain.
78-16888-01
Basic Call Handling
Forwarding Your Calls to Another
Number
You can use Call Forward All to redirect your
incoming calls from your Cisco IP Phone to another
number.
Tip
Enter the Call Forward All target number
exactly as you would dial it from your desk
phone. For example, enter an access code
such as 9 or the area code, if necessary.
If you want to...
Then...
Set up call
forwarding on your
primary line
Press
to switch to CFwdAll.
Press CFwdAll and enter a target
extension or phone number. The
screen displays “Forwarded to
<target number>”.
Cisco Wireless IP Phone 7920 for Cisco CallManager
41
If you want to...
Then...
Cancel call
forwarding on your
primary line
Press CFwdAll. The “Forwarded
to <number>” message
disappears.
Set up or cancel
call forwarding for
any line
Log in to your Cisco CallManager
IP Phone User Options web page
and choose your Cisco 7920
device. Choose Forward all calls...
from the menu. You can set up or
cancel call forwarding for each
line on your phone. Refer to
Customizing Your Cisco IP Phone
on the Web for more information.
Tips
•
You can forward your calls to any telephone
number, although your system administrator
might restrict the call forwarding feature to
numbers within your company.
•
You can cancel call forwarding from your phone,
even if you set it on your Cisco CallManager User
Options web page. For more information, see the
“Logging In to the User Options Web Pages”
section on page 76.
•
You must configure call forwarding for each line
on your phone.
42
78-16888-01
CHAPTER
4
Advanced Call Handling
Advanced call-handling tasks require access to special
features. Your system administrator might configure
these features for your phone depending on your
call-handling needs and work environment.
Parking and Retrieving Parked Calls
You can “park” a call when you want to store the call
so that you or someone else can retrieve it from
another phone in the Cisco CallManager system (for
example, a phone at a co-worker’s desk or in a
conference room). Call Park is a feature that your
system administrator must enable for you.
If you want to...
Then...
Store an active call
by using Call Park
During a call, press to switch to
Park and press it. The system
stores the call.
The phone screen displays the
special call park number at which
the call is stored. Make a note of
the call park number.
Cisco Wireless IP Phone 7920 for Cisco CallManager
43
If you want to...
Then...
Retrieve a parked
call
Enter the call park number from
any phone in the
Cisco CallManager system to
connect to the call.
Tip
You have a limited amount of time to retrieve the
parked call before it reverts to ringing at its original
destination. See your system administrator for this
time limit.
Picking Up a Redirected Call on Your
Phone
Your system administrator might enable Call PickUp
for your phone if you share call-handling with
co-workers. Call PickUp allows you to answer a call
that is ringing on a co-worker’s phone by redirecting
the call to your phone. You can use Call PickUp
features to handle calls for co-workers who are in
your call pickup group (PickUp) or who are in another
pickup group (GPickUp).
44
78-16888-01
Advanced Call Handling
If you want to...
Then...
Answer a call that
is ringing on
another extension
within your call
pickup group
Press to switch to PickUp; then
press PickUp and the call will ring
on your phone. Press Answer to
connect to the call.
Answer a call that
is ringing on an
extension outside
of your group
Press to switch to GPickUp;
then press GPickUp and dial the
call group pickup code. The call
will ring on your phone. Press
Answer to connect to the call.
Tips
•
Obtain the call group pickup code from your
system administrator.
•
When you press PickUp or GPickUp, you connect
to the call that has been ringing for the longest
time.
Using a Shared Line
Your system administrator might give you a “shared”
line. Shared-line features do not apply to standard,
unshared lines. Typically, a shared line has two main
uses:
•
One person applies a shared line to multiple
phones—For example, your shared line, 23456,
applies to your wireless IP phone and to your
Cisco Wireless IP Phone 7920 for Cisco CallManager
45
office desktop phone. An incoming call to 23456
rings on your desk and on your wireless IP phone,
and you can use either phone to answer the call.
•
Multiple people share a line—For example, you
are a manager who shares a line and extension
number with your assistant. An incoming call to
the extension rings on both of the phones.
If you have a shared line, you might see the
“in-use-remote” message on your phone screen
indicating that a co-worker is currently using the
shared line. You can place and receive calls as usual on
a shared line, even when the remote-in-use message
displays.
Maximum Supported Calls on a Shared Line
The maximum number of calls that a shared line
supports can vary by phone model. For example, your
Cisco Wireless IP Phone 7920 supports a maximum of
two calls on a shared line while your co-worker’s
Cisco IP Phone 7960 can support four calls on the
same line. If there are two calls on the line, the
NewCall softkey is unavailable to you but is available
to your co-worker.
46
78-16888-01
Advanced Call Handling
Sharing Call Information and Barging
Your phone screen displays information about calls
that your co-worker places and receives on the shared
line. This information might include caller ID and call
duration. Also, when you are using a shared line,
information about your call is displayed on the
co-worker’s phone screen.
When call information is visible on the phone screen,
you and co-workers can add yourselves to calls on the
shared line by using the barging features.
Barge—Allows you to join a shared-line call with an
IP phone model that has the built-in bridge enabled.
You cannot use Barge to enter a shared-line call with
another Cisco Wireless IP Phone 7920.
cBarge—Allows you to join a shared-line call with any
IP phone model and convert the call to a conference.
Privacy—If you do not want co-workers who share
your line to see information about your calls, enable
the Privacy feature. Also Privacy prevents co-workers
from barging your calls. See the “Preventing Others
from Viewing or Joining a Shared-Line Call” section
on page 49.
If you want to...
Then...
See if a co-worker
has an active call
on the shared line
Look at the phone screen to see if
“In Use Remote” appears on the
status line and the calling party ID
appears next to the line number.
Cisco Wireless IP Phone 7920 for Cisco CallManager
47
If you want to...
Then...
Add yourself to call
on a shared line by
using Barge
Select an “in-use-remote” call on
your screen and press Barge. The
shared-line user hears a tone and
“To Barge” displays on the screen.
You can only join a call that a
Cisco IP Phone (with Barge
enabled) initiates.
Add yourself to a
call on a shared
line by using
cBarge
Select an “in-use-remote” call on
your screen and press cBarge.
Other parties hear a tone and
brief audio interruption, and call
information changes on the phone
screen.
cBarge converts the call into a
conference so you can add new
participants to the conference
call. See the “Making Conference
Calls” section on page 37 for
more information.
When you hang up, the call
remains as a conference call
provided at least three
participants stay on the line.
Move a shared-line
call to another
phone with the
shared line
48
Press Hold. On another phone
with the shared line, press
Resume.
78-16888-01
Advanced Call Handling
Tips
•
Barge and cBarge softkeys are not available for
private calls.
•
You will be disconnected from a call that you
have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
Preventing Others from Viewing or Joining a
Shared-Line Call
If you have a shared line, you can enable the Privacy
feature to prevent others who share this line from
viewing or joining your calls on this line.
If you want to...
Then...
Prevent others from
viewing or joining
your shared-line
calls
Press Private. When Privacy is
enabled, the privacy-on icon
displays next to your phone
number on the phone screen.
Allow others to
view or join your
calls on a shared
line
Press Private. When Privacy is
disabled, the privacy-off icon
displays next to your phone
number on the phone screen.
Tips
•
If you have Privacy enabled on a shared line and
make a call, “ in use remote” does not display on
other phones that share the line; there is no
indication when the line is in use.
Cisco Wireless IP Phone 7920 for Cisco CallManager
49
•
If all other phones that share the same line have
Privacy enabled, you can still make new calls
using the shared line. However, you cannot join
any in-progress calls using the shared line.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your
system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This
feature enables you to identify an active call as
suspicious, which initiates a series of automated
tracking and notification messages.
If you want to...
Then...
Identify a
suspicious call
Press MCID. If the MCID request
is successful, you will hear a
special tone and see the message,
“MCID successful” on your
phone. The call remains active
until you end the call.
Prioritizing Critical Calls
In some specialized environments, such as military or
government offices, you might need to make and
receive urgent or critical calls. These critical calls
might require higher priority handling, such as being
able to bypass other calls. If you require specialized
50
78-16888-01
Advanced Call Handling
call-handling capability, your system administrator
can add Multilevel Precedence and Preemption
(MLPP) to your phone.
Keep these terms in mind:
•
Precedence indicates the priority associated with
a call.
•
Preemption is the process of ending an existing,
lower priority call while accepting a higher
priority call that is sent to your phone.
If you want to...
Then...
Choose a priority
Contact your system
(precedence) level administrator for a list of
for an outgoing call corresponding precedence
numbers for calls (ranging from
low to highest).
Make a priority
(precedence) call
Enter the MLPP access number
(which is provided by your system
administrator) followed by the
phone number.
Receive a priority
(precedence) call
Hear the special call waiting tone
and note the special icon
displayed for the incoming call.
Cisco Wireless IP Phone 7920 for Cisco CallManager
51
If you want to...
Then...
View the priority
level of a call
Higher priority calls display at the
top of your call list. These icons
indicate the priority:
(no icon) Normal call
Priority call
Medium priority
(immediate) call
High priority (flash) call
Highest priority (flash
override) call
Accept a
higher-priority call
When you hear the special call
waiting tone, end the active call
and answer the higher-priority
call.
Receive a
preemption call
While on an active call, you hear a
continuous tone for about 10
seconds. The preemption call then
overrides the active call.
Tips
•
When you make or receive an MLPP-enabled call,
you will hear special ring tones and call waiting
tones that differ from the standard tones.
•
If you enter an invalid MLPP access number, a
verbal announcement will alert you of the error.
52
78-16888-01
CHAPTER
5
Using the Phone Book and
Speed Dial Features
The Directory menu provides access to these features:
•
Personal Phone Book
•
Speed Dial
•
Corporate Directory
To help you set up and use these features, this chapter
includes the following sections:
•
Using the Phone Book, page 54
•
Configuring Speed-Dial Hot Keys, page 58
Your Cisco Wireless IP Phone 7920 includes a local
phone book. Use the Phone Book feature to view
phone book entries, to add or edit phone book entries,
and to set up speed-dial numbers. You can access
entries in your phone book by pressing the PhBook
softkey.
Note
Your phone might display the Svcs softkey in
place of the PhBook softkey. If this is the
case, to access your Phone Book entries, you
must choose Menu > Directory >
Phone Book.
Cisco Wireless IP Phone 7920 for Cisco CallManager
53
Using the Phone Book
If you want to...
Then...
Browse the phone
book to see a list of
entries
Press PhBook. The phone displays
entry names.
View an entry in
the Phone Book
Scroll to the desired phone book
entry and press Detail. The phone
book entry item displays the name
with the list of associated phone
numbers.
Dial a number from
the Phone Book
Press PhBook and scroll to an
entry.
If there are no phone book
entries, “Empty” displays.
Press
to dial the number. The
phone dials the first number in the
phone book entry.
Dial a specific
number from the
Phone Book
Press PhBook and scroll to an
entry. Press Detail and scroll to
the desired phone number.
Press
54
to dial the number.
78-16888-01
Using the Phone Book and Speed Dial Features
If you want to...
Then...
Edit an existing
phone book entry
Press PhBook and scroll to an
entry. Press Detail and scroll to
the item in the entry to edit. See
Figure 5-1.
Press Edit and follow the
instructions in the “Entering and
Editing Text” section on page 25.
When you have edited the entry,
press OK, then press Save.
Adding or Changing Entries in the
Phone Book
You can add a new phone book entry or change an
existing entry by using the Directory menu. You must
enter the phone number for each phone book entry
exactly as you would dial the number. You can add the
information as shown in Figure 5-1.
Note
Your system administrator can add a list of
phone book entries or speed-dial entries to
your phone by using the 7920 Configuration
Utility.
Cisco Wireless IP Phone 7920 for Cisco CallManager
55
Figure 5-1 Phone Book Entry
1
Contact person’s name
2
Office phone number entry
3
Home phone number entry
4
Cellular phone number entry
5
E-mail address entry
If you want to...
Then...
Browse the phone
book entries
Press Menu and select Directory >
Phone Book, then select Names to
see the entries.
View the
information in a
phone book entry
Scroll to a phone book entry and
press Detail.
56
78-16888-01
Using the Phone Book and Speed Dial Features
If you want to...
Then...
Add a new phone
book entry
Choose Menu > Directory >
Phone Book > Add. The screen
displays as shown in Figure 5-1.
Scroll to the entry item and press
Select. Enter the name or phone
number by following instructions
in the “Entering and Editing
Text” section on page 25.
When you have finished the entry,
press OK, then press Save.
Press Back to return to the
Directory menu.
Edit an existing
phone book entry
Choose Menu > Directory >Phone
Book > Names, then scroll to an
entry. Press Detail and scroll to
the item to edit, such as Home
number.
Edit the item by following
instructions in “Entering and
Editing Text” section on page 25.
When you have finished, press
OK, then press Save.
Press Back to return to the
Directory menu.
Cisco Wireless IP Phone 7920 for Cisco CallManager
57
If you want to...
Then...
Erase a phone book
entry
Choose Menu > Directory >
Phone Book > Names, then scroll
to an entry. Press or to switch
to Erase.
Press Erase and press OK to
confirm that you want to erase the
phone record.
Press to switch to Back then
press the softkey to return to the
Directory menu.
Tips
•
When adding external phone numbers, enter your
external access number, such as 9, and the entire
telephone number, including 1 and the area code.
•
To use the corporate directory, see the “Dial from
a corporate directory listing” section on page 29.
Configuring Speed-Dial Hot Keys
On the Cisco Wireless IP Phone 7920 keypad, the
numeric keys (2-9) are hot keys that access speed-dial
numbers. You can assign phone numbers to eight
speed-dial hot keys. The number 1 key is reserved for
accessing the voice messaging system.
58
78-16888-01
Using the Phone Book and Speed Dial Features
If you want to...
Then...
Access the Speed
Dial menu
Press Menu and select Directory >
Phone Book. Scroll to and select
Speed Dial. The speed-dial hot
keys display as shown in
Figure 5-2.
Note
View the phone
number assigned to
the speed-dial hot
key
s appear next to the
Speed Dial hot keys when
they have assigned phone
numbers.
Scroll to the desired Speed Dial
<number> and press Detail. See
Figure 5-2.
Figure 5-2 Speed Dial Menu
Cisco Wireless IP Phone 7920 for Cisco CallManager
59
If you want to...
Then...
Assign a phone
number to a
speed-dial hot key
Scroll to an available speed-dial
hot key and press Detail.
Change the phone
number on a
speed-dial hot key
Scroll to a configured speed-dial
number and press Detail.
Speed dial a phone
number using a
speed-dial hot key
Press and hold 2 (2-9) for the
speed-dial hot key that you want
to use. The phone displays and
dials the number stored for that
hot key.
60
Press Edit to enter the
information. See the “Entering
and Editing Text” section on
page 25. Press OK to save the
speed-dial number, then Back to
exit the menu.
Press Edit to change or clear an
existing phone number. To
confirm the change, press OK,
then Back to exit the menu.
ABC
78-16888-01
Using the Phone Book and Speed Dial Features
If you want to...
Then...
Add or change
speed-dial
numbers that
display on your
phone screen
Log in to your Cisco CallManager
User Options web page and
choose your Cisco 7920 device.
Choose Add/Update Your Speed
Dials... from the main menu.
You can set up or change
speed-dial numbers by entering
the phone number and name on
this web page.
For more information about
Speed Dials, refer to Customizing
Your Cisco IP Phone on the Web.
Speed dial a phone
number using a
speed-dial index
number
Enter the speed-dial index and
press Abbr.
You can configure a total of 99
speed-dial numbers by using the
User Options web pages.
Tips
•
Your screen displays the first few names for
speed-dial numbers set up on the User Options
web page. To make a call from your speed-dial
list, scroll to the name and press
.
•
You must enter the external phone number
exactly as you would dial it, including a pre-fix,
such as 9, and the area code, if required.
Cisco Wireless IP Phone 7920 for Cisco CallManager
61
62
78-16888-01
CHAPTER
6
Using Voice Messaging and
Call History Logs
The Cisco Wireless IP Phone 7920 main menu
provides access to the voice messaging service and to
call history logs.
Playing Voice Messages
When the phone displays, “You have voice mail,” you
can access your messages by using the Messages menu
or the shortcut key 1 .
If you want to...
Then...
Set up and
personalize your
voice message
service
Press Menu, then press to select
Messages. Select Voice Mail Box
and follow the voice instructions.
Your system administrator will
provide a default password for
your voice messaging service.
Cisco Wireless IP Phone 7920 for Cisco CallManager
63
If you want to...
Then...
Access and play
your voice
messages
Press Menu, then press to select
Messages. Select Voice Mail Box.
Enter your password and follow
the voice instructions to listen to
your messages.
Access your voice
messages using
the shortcut key.
While in standby mode, press and
release 1 , for immediate access.
Enter your voice messaging
password and follow the voice
instructions to listen to your
messages.
Tips
•
For accurate and detailed information about
using your voice message service, refer to the
documentation for your voice messaging system.
•
For security reasons, you should change your
default password as soon as possible.
Viewing and Placing Calls from the
Call History Menu
You can view a list of missed calls, received calls, and
placed calls in the Call History logs. You can dial a
number directly from one of the lists.
64
78-16888-01
Using Voice Messaging and Call History Logs
If you want to...
Then...
View a call that
Press Menu, then press or to
you missed,
select Call History. Scroll to and
received, or placed select Missed Calls, Received
Calls, or Placed Calls.
Scroll to the appropriate number,
then press Detail to see
information about the call.
Dial a number from
the Missed Calls,
Received Calls, or
Placed Calls list
Scroll to the number that you
want to dial and press Detail. If
you need to edit the number in the
log (to add or to remove a prefix),
press EditDial followed by or
to reposition the cursor or erase
digits. Use the keypad to enter
digits.
Press
Erase the Call
History
to dial the number.
Press Menu > Call History. Scroll
to and select Erase Call History.
Press OK to erase the entire call
history. Or press Cancel to return
to the Call History menu.
Note
After pressing OK, all call
history logs are empty.
Cisco Wireless IP Phone 7920 for Cisco CallManager
65
66
78-16888-01
CHAPTER
7
Using and Changing Profiles
The Cisco Wireless IP Phone 7920 provides these
profile types:
•
User Profiles, page 67
•
Network Profiles, page 72
When you access the Profiles menu, you might see
“Not Available” on the screen depending on how the
system administrator configured your phone.
User Profiles
Predefined user profiles allow you to quickly change
rings and tones on your phone. You can choose
between the following profiles for different work
environments.
•
Normal
•
Silent
•
Meeting
•
Outdoors
For example, when you are working outside, choosing
the Outdoors profile automatically increases the ring
volume and speaker volume. When you choose the
Cisco Wireless IP Phone 7920 for Cisco CallManager
67
Meeting profile, the ring volume is decreased to the
lowest level or you can choose the Silent profile and
turn off the ringer.
The following table lists the default settings for the
user profiles.
Type of
Settings
Profiles
Normal
Silent
Meeting
Outdoors
Speaker
Volume
3
3
3
5
Ring
Volume
4
0
1
6
Incoming
Call Alert
On
Off
On
On
Vibrating
Call Alert
Off
Off
Off
On
Keypad
Tones
Off
Off
Off
On
Warning
Style
Tone
Off
Off
Tone
Options for User Profile Settings
You can choose a profile from the Profiles menu and
use the default settings, or you can adjust the settings
to meet your needs.
For example, you can choose the Normal profile and
change the Warning Tone from Tone to Vibrate.
68
78-16888-01
Using and Changing Profiles
Table 7-1 shows the profile settings and the options
that are available in the Profiles menu.
Table 7-1
Options for Changing Profile Settings
Profile Settings
Setting Options
Activate
Select
Deselect
Speaker Volume
Up
Down
Ring Volume
Up
Down
Incoming Call Alert
On
Off
Vibration Call Alert
On
Off
Keypad Tones
On
Off
Warning Style
Off
Tone
Vibration
Configuring User Profiles
You can activate a profile, then you can adjust the
settings for the profile.
If you want to...
Then...
View the active
User Profile
Press Menu, then press or to
switch to Profiles and press Select.
Scroll to User Profiles and press
Select.
The activated profile has a
next to it.
Cisco Wireless IP Phone 7920 for Cisco CallManager
69
If you want to...
Then...
Choose a different
profile
Scroll to a different profile and
press Select to access the settings
for that profile. Select Activate to
change the profile. The
appears next to the new profile.
Press Back to return to the menu.
Change the
speaker volume for
the active profile
Choose Menu > Profiles > User
Profile, then select the active
profile. Scroll to Speaker Volume
and select it.
Press to increase the volume or
to decrease the volume.
Press Back to make the change.
Change the ring
volume for the
active profile
Choose Menu > Profiles > User
Profile, then select the active
profile. Scroll to and select Ring
Volume.
Press to increase the volume or
to decrease the volume. Press
Back to confirm the change.
Change the
incoming call alert
for the active
profile
Choose Menu > Profiles > User
Profile, then select the active
profile. Scroll to and select
Incoming Call Alert.
Scroll to and select Off or On to
control the incoming call alert
function.
70
78-16888-01
Using and Changing Profiles
If you want to...
Then...
Change the
vibrating call alert
for the active
profile
Choose Menu > Profiles > User
Profile, then select the active
profile. Scroll to and select
Vibration Call Alert.
Scroll to and select Off or On to
control the vibrating call alert
function.
Change the keypad
tone for the active
profile
Choose Menu > Profiles > User
Profile, then select the active
profile. Scroll to Keypad Tone and
select it.
Scroll to and select Off or On to
control the keypad tone function.
Change the
warning style for
the active profile
Press Menu > Profiles > User
Profile, then select the active
profile. Scroll to Warning Style
and select it.
Scroll to one of the following:
Off—Sends no warning messages.
Tone—Makes a sound with
warning messages.
Vibration—Vibrates with warning
messages.
Press Select to change the warning
style.
Cisco Wireless IP Phone 7920 for Cisco CallManager
71
Tips
•
If the phone detects a weak signal or a low
battery, it displays warning messages and sends
the warning tone or vibration.
•
A
•
To maintain the speaker volume setting after
powering off the phone, change the volume in the
active profile.
displays next to the active profile setting.
Network Profiles
Network profiles provide predefined settings for
access to the wireless local area network (WLAN) and
for authentication and encryption in your system.
Your system administrator defines network profiles.
You might have more than one network profile
available to you so you can access WLAN
configurations at different locations.
For example, when you are working in your local
office, you can choose the network profile for that
location. When you travel to another office, the
WLAN might use a different SSID and authentication
settings, so you need to select a different profile.
Choosing a Network Profile
Your Cisco Wireless IP Phone 7920 can have up to
four network profiles. You can set your phone to
automatically scan the profiles and select the network
profile with the correct SSID for a specific WLAN.
72
78-16888-01
Using and Changing Profiles
Consult with your system administrator if you need to
have additional network profiles or change settings in
a profile.
If you want to...
Then...
View the active
Network Profile
Press Menu, then press or to
switch to Profiles and press Select.
Scroll to Network Profile and
press Select.
The activated profile has a
next to it.
Automatically
connect to the
WLAN by scanning
all profiles.
Choose Menu > Profiles >
Network Profile, then scroll to
Auto and press Select. Select
Activate to change the profile.
The
appears next to Auto.
Press Back to return to the menu.
Choose a different
profile
Scroll to a different profile and
press Select to access the settings
for that profile. Select Apply
Change to select the new profile.
The
appears next to the active
profile.
Cisco Wireless IP Phone 7920 for Cisco CallManager
73
Tips
•
You can enter or change your LEAP username
and password by choosing Network Profiles >
“your active profile” > 802.11b Configuration>
LEAP. See the “Setting Passwords” section on
page 23.
•
Do not make changes to settings in to your
network profiles without consulting your system
administrator first.
•
Your system administrator has detailed
information about the menu options and settings
in the Network Profiles menu.
•
To view the current network configuration on
your phone, see the “Viewing the Network
Configuration” section on page 85.
74
78-16888-01
CHAPTER
8
Using Cisco IP Phone Services
Because your Cisco Wireless IP Phone 7920 is a
network device, it can share information with other
network devices in your company, including your
computer.
You can establish phone services, and control settings
and features from your computer using the
Cisco CallManager User Options web pages. Once
you configure features and services on the web pages,
you can access them on your phone.
For example, you can set up additional speed-dial
numbers from your web pages, then access them on
your phone.
This section describes how to access your User
Options web pages and how to subscribe to phone
services. For more details about the features you can
configure and the phone services to which you can
subscribe, refer to Customizing Your Cisco IP Phone
on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voi
ce/c_ipphon/english/ipp7960/usopt.pdf
Cisco Wireless IP Phone 7920 for Cisco CallManager
75
Logging In to the User Options
Web Pages
To log in to and use the User Options web pages,
follow these steps:
Procedure
1.
Obtain a User Options URL, user ID, and default
password from your system administrator.
2.
Open a web browser on your computer and enter
the URL (provided by your administrator).
3.
Enter your user ID and password, then click
Log On.
The Cisco CallManager User Options Menu
displays.
4.
From the “Select a device or device profile to
configure:” drop-down list, choose
IP Phone 7920.
A context-sensitive menu appears with feature
options for your phone.
5.
Click a feature option to display the
configuration web page and make appropriate
selections or changes.
6.
Click Update to apply and save your changes.
7.
Click Return to the Menu to get back to the User
Options Menu.
8.
Click Log Off to exit the User Options web pages.
76
78-16888-01
Using Cisco IP Phone Services
Subscribing to IP Phone Services
Before you can access IP Phone services on your
phone, you must subscribe to them by using your
computer to access the User Options web pages.
Contact your system administrator for your User
Options URL.
Services can include:
•
Web-based information, such as stock quotes,
movie listings, and weather reports
•
Network data, such as corporate calendars and
searchable directories
•
Phone features, such as a Personal Address Book
(PAB) and Fast Dial service from your PAB
If you want to...
Then do this after you log in...
Subscribe to a
service
Choose Configure your Cisco IP
Phone Services. Select a service
from the “Available Services”
drop-down list and click
Continue. Enter more
information upon request (such as
a user name or PIN), then click
Subscribe.
Change or end
subscriptions
Choose Configure your Cisco IP
Phone Services. Click a service in
the “Your Subscribed Services”
panel. Click Update after making
changes, or click Unsubscribe.
Cisco Wireless IP Phone 7920 for Cisco CallManager
77
Accessing IP Phone Services
After subscribing to phone services, you can access
those services from your phone menu.
.
If you want to...
Then...
View available
information
services
Choose Menu, then press to
switch to Services. Press Select to
see your subscribed services.
Access an
Choose Menu > Services. Scroll to
information service the service that you want, then
press Select to see service
information details.
Exit from Services
Press Exit and Back to return to
the main screen or press
.
Tips
•
The Service menu can appear as “Svcs” softkey
on the main menu. Your system administrator
sets up this option.
•
For more information about the phone services to
which you can subscribe, refer to Customizing
Your Cisco IP Phone on the Web at the following
URL: http://www.cisco.com/univercd/cc/td/doc/
product/voice/c_ipphon/index.htm
78
78-16888-01
CHAPTER
9
Customizing Phone Settings
and Viewing Phone Status
You can customize your phone by adjusting settings
such as ring tones and screen messages.
You can secure access to your phone by enabling the
Phone Lock feature. After powering on the phone,
you must enter a password before the phone can
authenticate with the wireless network.
When you access the Phone Settings menu, you might
see only Phone Status on the screen depending on how
the system administrator configured your phone.
For troubleshooting phone problems with your
system administrator, you might need to view
information about the phone software or the network
configuration. See the following sections for this
information:
•
Viewing Phone Status, page 84
•
Viewing the Network Configuration, page 85
Cisco Wireless IP Phone 7920 for Cisco CallManager
79
Change Phone Settings
You can choose between several phone setting options
for your Cisco Wireless IP Phone 7920 by using the
Phone Settings menu. If the Phone Settings menu
options do not appear, your system administrator has
restricted local configuration for the phone.
Changing Ring Tone Settings
To access ring tone settings, press Menu, then press
or to switch to the Phone Settings menu. Select
Phone Settings and the list of options displays.
If you want to...
Then...
Change ring tones
for each extension
Scroll to and select Ring Tones,
then scroll to and select Select
Ring Tone.
Choose the extension to assign
with a ring tone, then scroll to and
select the desired ring tone. The
chosen ring tone plays and a
appears next to it. Press Back to
return to Phone Settings.
You can choose among two
default ring tones and one user
downloaded ring tone.
80
78-16888-01
Customizing Phone Settings and Viewing Phone Status
If you want to...
Then...
Download ring
tones from
Cisco CallManager
Choose Ring Tones > Download
Ring Tone. Scroll to and select the
desired ring tone from list. Press
or until you see Play and
press it to hear the selected ring
tone.
Switch to Select and press it.
A
appears next to the
downloaded ring tone. Press Back
to return to Phone Settings.
The downloaded ring tone
appears in the list of ring tones for
your phone.
Changing Phone Display Settings
Choose Menu > Phone Settings to change settings that
control the phone screen and displayed information.
If you want to...
Then...
Change the
language that
displays on the
phone screen
Scroll to and select Language,
then scroll to and select the
desired language. A
displays
next to the selected language.
Note
The screen immediately
changes to the selected
language.
Cisco Wireless IP Phone 7920 for Cisco CallManager
81
If you want to...
Then...
Change the start-up
message on the
phone screen
Scroll to and select Greeting
Message, then press Edit. Enter a
message up to 15 characters in
length. See the “Entering and
Editing Text” section on page 25.
Press OK to save the change, then
Back to return to the Phone
Settings.
Change the main
phone screen
message
Scroll to and select Welcome
Message, then press Edit. Enter a
message up to 10 characters in
length. See the “Entering and
Editing Text” section on page 25.
Press OK to save the change, then
Back to return to Phone Settings.
Change the back
light for the phone
display
Scroll to and select Backlight.
Scroll to Off or to On and press
Select.
Changing Phone Lock Settings
Choose Menu > Phone Settings to change settings
that control the Phone Lock feature.
82
78-16888-01
Customizing Phone Settings and Viewing Phone Status
If you want to...
Then...
Require the use of a
password to unlock the
phone when powering it
on
Scroll to and select Phone
Lock, then scroll to and select
On/Off. Scroll to Off to
disable the phone lock or On
to require a phone lock
password and press Select.
Change the Phone Lock
password
Scroll to and select Phone
Lock, then scroll to and select
Password. Press Edit to enter
the Phone Lock password (up
to 10 numbers including * or
#). Press OK to confirm the
change and Back to return to
Phone Settings.
Note
The default password
is set to 12345.
Tips
•
If you enable the Phone Lock feature and have
not changed the password, enter 12345 (default
password) to unlock the phone.
•
If you change the Phone Lock password and
forget it, you must contact your system
administrator to have the phone unlocked and
reset. All your personal settings and your Phone
Book entries will be deleted.
Cisco Wireless IP Phone 7920 for Cisco CallManager
83
Viewing Phone Status
For troubleshooting purposes, you might need to view
the software, firmware, and hardware releases on
your phone that are described in the table below.
If you want to...
Then...
View the Phone
Status Options
Press Menu and press
or to
switch to the Phone Settings
menu. Select Phone Settings, then
select Phone Status.
View the current
configuration
filename
Scroll to and select Current
Config File to see the number.
View network
statistics
Scroll to and select Network
Statistics to see your network
connection time and other
statistics.
View the firmware
version number
Scroll to and select Firmware Info.
Then scroll to and select
Firmware Version.
View the board
support package
(Bsp) load ID
Scroll to and select Firmware Info.
Scroll to and select Bsp Load ID.
View the boot
load ID
Scroll to and select Firmware Info.
Scroll to and select Boot Load ID.
View the hardware
information
Scroll to and select Hardware Info
to see the current Hardware
release.
84
78-16888-01
Customizing Phone Settings and Viewing Phone Status
Viewing the Network Configuration
For troubleshooting purposes, you might need to view
the current network settings for your phone that are
described in the table below.
When you access the Network Config menu, you
might see “Not Available” on the screen depending on
how the system administrator configured your phone.
If you want to...
Then...
View the current
network configuration
Choose Menu > Network
Config > Current Config to
see the following settings:
View the MAC address
for the phone
•
DHCP enable
•
DHCP server
•
IP address for phone
•
Subnet mask
•
Hostname for phone
•
Primary gateway
•
Primary TFTP server
•
Cisco CallManager
servers (1-5)
Choose Menu > Network
Config > MAC Address.
Cisco Wireless IP Phone 7920 for Cisco CallManager
85
If you want to...
Then...
View the wireless
network settings for
phone
Choose Menu > Network
Config > 802.11b
Configuration to see the
following settings:
•
Associated access point
(AP) MAC address
•
Associated AP SSID
•
Network type
•
Current user profile
•
Current network profile
•
Key management used
•
Cipher used
Tips
•
Your system administrator can disable access to
configurable menus on the Cisco Wireless
IP Phone 7920.
•
Your system administrator has information about
the network configuration settings that might
display in this menu.
•
The Site Survey feature is a utility for checking
access point associations.
86
78-16888-01
Cisco One-Year Limited
Hardware Warranty Terms
There are special terms applicable to your hardware
warranty and various services that you can use during
the warranty period. Your formal Warranty
Statement, including the warranties and license
agreements applicable to Cisco software, is available
on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your
warranty and license agreements from Cisco.com.
1.
Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/
cetrans.htm
The Warranties and License Agreements page
appears.
2.
To read the Cisco Information Packet, follow
these steps:
a. Click the Information Packet Number field,
and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like
to read the document.
Cisco Wireless IP Phone 7920 for Cisco CallManager
87
c. Click Go.
The Cisco Limited Warranty and Software
License page from the Information Packet
appears.
d. Read the document online, or click the PDF
icon to download and print the document in
Adobe Portable Document Format (PDF).
Note
3.
You must have Adobe Acrobat
Reader to view and print PDF files.
You can download the reader from
Adobe’s website:
http://www.adobe.com
To read translated and localized warranty
information about your product, follow these
steps:
a. Enter this part number in the Warranty
Document Number field:
78-10747-01C0
b. Select the language in which you would like
to view the document.
c. Click Go.
d. The Cisco warranty page appears.
e. Read the document online, or click the PDF
icon to download and print the document in
Adobe Portable Document Format (PDF).
88
78-16888-01
Cisco One-Year Limited Hardware Warranty Terms
You can also contact the Cisco service and support
website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
One (1) Year
Replacement, Repair, or Refund Policy for
Hardware
Cisco or its service center will use commercially
reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return
Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer
location.
Cisco reserves the right to refund the purchase price
as its exclusive warranty remedy.
Cisco Wireless IP Phone 7920 for Cisco CallManager
89
To Receive a Return Materials Authorization
(RMA) Number
Contact the company from whom you purchased the
product. If you purchased the product directly from
Cisco, contact your Cisco Sales and Service
Representative.
Complete the information below, and keep it for
reference.
Company product
purchased from
Company telephone
number
Product model
number
Product serial number
Maintenance contract
number
90
78-16888-01