NGV Pte Ltd
RCB Reg No. : 200510380Z
ONE-2-PhoneTM
Smart Roaming with
One Number Everywhere
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Usseerr M
Maannuuaall V
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Thank you for having NGV as your preferred communications service provider.
NGV provides innovative solutions to help companies to cut telecommunication cost without
compromising on quality or efficiency.
ONE-2-Phone offers the convenience of One Number Everywhere, allowing customers to use
any local SIM card of their choice and yet contactable on a single number, irregardless of location,
eliminating hefty auto roaming charges.
The following document will guide you through the process of using ONE-2-Phone service, as
well as support information
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 1 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
Section 1: Introduction
What is ONE-2-Phone
An unique ONE-2-Phone number (6491 xxxx) will be allocated to you. Working in conjunction
with an overseas local number, this ONE number serves as a follow-me-number that enables you
to be contactable anywhere in the world, with 2 simple steps:
Step 1: Forward your assigned ONE number to the overseas local number (mobile/landline)
Step 2: Divert your Singapore mobile and/or land line numbers to your assigned ONE number
before you board the plane.
Once this is done, all calls to your Singapore mobile / land number will then be forwarded to, and
received on, the designated overseas mobile number. Besides being contactable on a single ONE
number, this cuts your roaming charges to zero when you are overseas.
Choice of Service:
A. Fixed ONE-2-Phone™
This caters to frequent travelers who require a permanent and fixed ONE-2-Phone™
service number. A unique ONE number is allocated on a permanent basis, and
chargeable on a monthly subscription.
B. Dynamic ONE-2-Phone™
This caters to travelers who require a temporary ONE-2-Phone™ service number, as and
when they travel. A ONE number is allocated upon user’s request, and is valid for a
period of 7/14-days block. Further extension on validity period can be done via SMS or
online.
Upon expiry, the ONE number will no longer be valid for the user, and system will
generate a different ONE number on the next application.
Dynamic ONE-2-Phone™ is chargeable only for the period used, in blocks of 7-days.
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 2 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
Cost Benefits
As shown in the table below, using NGV’s ONE-2-Phone brings you savings up to 80%
compared to the hefty auto-roaming charges levied by SingTel/StarHub/M1.
Normal AutoDestinations Roaming Charges
NGV’s
One-2-Phone
Charges
$ savings
% savings
China
$2.06
$0.45
$1.61
78
Greece
$1.50
$0.97
$0.53
35
Hongkong
$1.20
$0.30
$0.90
75
India
$4.71
$0.89
$3.82
81
Indonesia
$1.78
$0.60
$1.18
66
Japan
$0.96
$0.65
$0.31
32
Malaysia
$1.00
$0.20
$0.80
80
Mongolia
$2.00
$0.92
$1.08
54
Total Auto Roaming Charges include: IDD rate from Singapore to the respective country + local telco incoming call
charges + surcharges or taxes when applicable
NGV’s One-2-Phone™ Charges include: NGV ONE-2-Phone rate + local incoming call charges on local Mobile, if any
Charges
Fixed ONE-2-Phone™
NGV will issue a unique ONE-2-Phone number to you when you subscribe to this service. The
activation fee for each number is S$ 15.00 (one-time) and $8.00 per month (monthly
subscription)
Dynamic ONE-2-Phone™
Per 7 days or part thereof: S$ 3.00
Per 14 days or part thereof: S$ 5.00 (available only for application online)
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 3 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
Section 2: Application
Fixed ONE-2-Phone™
Please contact NGV at (65) 6491 1688 or your Account Manager for application of fixed ONE-2Phone™ account. The service will be activated within 10 working days upon submission of
application form, subject to the availability of ONE-2-Phone Numbers.
Dynamic ONE-2-Phone™
Registered NGV customers may apply this service via SMS or through your online web
management portal (www.ngv-group.com). The service will be activated immediately upon
submission of request via SMS or online, subject to the availability of ONE-2-Phone Numbers.
SMS Application
The SMS application will trigger an immediate activation of ONE-number for your
account. The ONE-number allocated will be valid for 7 days.
SMS ‘ROAM’ to NGV Gateway. The Gateway Numbers as follow:
China:
Indonesia:
Singapore:
+8613466750000 (China Mobile)
+8613004166795 (China Unicom)
+6281585025252
+6591127152 (SingTel)
+6593698513 (M1)
Once the application is successful, you will receive a reply from NGV with your allocated ONE
number, and the expiry details. You may then forward this ONE-Number to you local number via
SMS or Online (see Section 3: Using ONE-2-Phone)
Prior to expiry, you may further extend the ONE number for another 7 days, by sending the SMS
command: ‘EXTEND’ to the any of the NGV gateway numbers (listed above)
*Note: Please ensure that the SMS request is sent via a mobile number that is registered with
NGV.
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 4 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
Online Application
Please log in to your online web management account at www.ngv-group.com (for userid
and password details, please refer to your company administrator or NGV Account
Manager)
1. Click on ‘Owner Account’
2. Click on ‘ONE-2-Phone’ tab and you will see the following screen:
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 5 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
3. Under ‘ONE-2-Phone’ section, click ‘ADD’
to apply for a Dynamic ONE-2-Phone™
Number. A Dynamic ONE-2-Phone™ Number application pop-up box will appear as
follow:
Select the number of days required (choice of 7 and 14 days), and click ‘Submit’ to
complete the application.
4. Upon successful application, you will see the ONE number being allocated to you
under the ONE-2-Phone No. section
You may then forward this ONE-Number to your local number via SMS or Online (see
Section 3: Using ONE-2-Phone)
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 6 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
Section 3:Using ONE-2-Phone
Step 1: Activating the Overseas Number To Receive all Calls
Activate Forwarding Number over Online Web Management Portal:
I. Log onto to your account http://voice.ngv-group.com with your Login ID and Password;
II. Upon logging in, your account information will be displayed. Click on your User Name to
modify your account information and access your ONE-2-Phone™ management page;
III. Click on the ‘One-2-Phone’ tab. Your Assigned One-2-Phone™ number will appear as your
service number.
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 7 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
IV. Forwarding number refers to the overseas local phone numbers that you will be using while
in that country. To add the forwarding numbers, click on ‘ADD’
on the right hand side
of the forwarding number. Input the details on the following number as follow and click
Submit. You can add as many forwarding numbers as necessary.
V. To activate a forwarding number, click on the ONE-2-Phone™ service number, select the
forwarding number you wish to activate, select ‘Enable’ and click ‘Update’.
Fixed ONE-2-Phone™
Dynamic ONE-2-Phone™
For Dynamic ONE-2-Phone™ service, you may also extend the service validity for an
additional 7 or 14 days here
Activate your ONE-2-Phone™ forwarding via SMS Request:
SMS: ACTIVE<space> ‘your overseas local number’ to NGV SMS Gateway:
China:
Indonesia:
Singapore:
+8613466750000 (China Mobile)
+8613004166795 (China Unicom)
+6281585025252
+6591127152 (SingTel)
+6593698513 (M1)
(please include the country and area code of your overseas local number in the SMS)
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 8 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
Step 2: Before Boarding The Plane or Upon Arrival
I. Divert your mobile or office number to the ONE number assigned to you. See Appendix A for
a brief guide to how to divert calls for common handsets.
II. Upon arrival at the overseas destination, turn on the overseas mobile number (forwarding
number) so that you can receive all calls that have been diverted to your ONE number (ie,
your Singapore mobile or desk phone numbers). Calls that are made directly to the ONE
number will also be received on the overseas number.
Using ONE-2-Phone
 to make an outgoing call
You can also make an overseas call from your overseas SIM card* and take advantage of NGV’s
premium voice quality at competitive rates.
I.
Using a local number in the overseas destination, call your ONE-2-Phone number. Please
include the Singapore prefix +65.
II. Upon hearing the ring tone, hang up the call to disconnect.
III. Our system will call your overseas local number within a few seconds.
IV. Upon answering the call, you will hear a voice prompt asking for the number of the
destination party that you wish to contact.
V. Enter the destination number, followed by a hash “#” key. Your call will then be connected to
the destination party.
*Note: the overseas local number must be the number that the ONE-Number had been
forwarded to in the web portal
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 9 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
Important Notes:
Please note that only voice calls will be diverted to the foreign SIM card.
You will need to carry another phone housing your Singapore SIM card to receive text
messages(SMS)
Please remember to cancel call divert on the Singapore mobile phone upon your return
Receiving SMS overseas is free
Replying to a text message whilst you are overseas is equivalent to sending an
international SMS, and the charges varies from 20 cents to more than a dollar per SMS
depending on which country and which service provider’s network you are on.
Appendix A
The calls divert / forwarding feature is present in most mobile phone. Activate the “call divert”
function and divert all voice calls to NGV’s ONE-2-Phone number.
For Nokia, go to Settings Call Settings Call Divert Divert all voice calls Activate To other number Enter your ONE-2-Phone Number
For Sony Ericson, go to Calls Divert calls Voice calls Divert Always Enter
your ONE-2-Phone Number
For Samsung, go to Network Services Call Diverting Enter your ONE-2-Phone
Number
For Motorola, go to Settings Call Forward Select All Calls Enter your ONE-2Phone Number
For O2, go to Start Settings Phone Call Forwarding Unconditional Check
the tick box to enable call forwarding of all calls Enter your ONE-2-Phone Number
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 10 of 11
NGV Pte Ltd
RCB Reg No. : 200510380Z
NGV Support
For all fault resolutions, please write to support@ngv-group.com or call +65 64911688. In order
to serve you better and provide an accurate diagnostic, please help to provide the following
information for fault reporting:
•
•
•
•
Customer name
Your ONE-2-Phone phone number
The exact date and time of problem encountered
Brief description of the problem faced
For issues related to administration and implementation of IDD service, please contact NGV
Customer Services at support@ngv-group.com or your account manager.
NGV Pte Ltd
151 Chin Swee Road, #08-15 Manhattan House, Singapore 169876
Tel: (65) 6735 3779
Fax: (65) 6732 4964
Page 11 of 11