JOB DESCRIPTION
Title:
Attendant
Union:
Unite Here Local 40
Department:
Housekeeping
Direct Report:
Supervisor Housekeeping
Effective Date:
Immediately
Submission Deadline:
March 11, 2016
Scope:
Housekeeping Attendants perform a variety of duties with the goal of provided in clean, comfortable and
pleasant environment for the facility’s guests and visitors. Housekeeping attendants should be able to handle a
large workload in an efficient and fast-paced manner. They must possess physical stamina and be able to
manage time well. Housekeeping attendants work throughout the hospitality industry in hotels, lodges and
resorts. Attendants must maintain a positive and friendly attitude. Rooms may need cleaning while a guest is
still visiting, and housekeeping attendants must be professional, efficient and knowledgeable of the hotel and
area in such instances.
Responsibilities:
Proper dress code is required when on shift. A uniform and name tag will be provided.
Well groomed at all times; have a good attendance record and be punctual for scheduled shifts.
Follow established Company Policies and Procedures and have full knowledge of Fire procedures. Maintains
company standards at all times
Reports any deficiencies to Housekeeping Manager or Assistant.
Maintains good positive working attitude when performing duties
Attend all staff meetings
Always conscientious of Health and Safety when performing duties
Displays teamwork by helping co-workers when need arises. Performs extra duties from time to time when
needed. Co-operates fully with management. Maintains good teamwork and co-operation with all staff
members.
Maintains professional attitude when in public areas
Room attendants clean and prepare rooms as guests leave and new guests arrive. Daily duties include
vacuuming carpet and upholstery, changing sheets and linens, replenishing towels, sweeping, dusting,
polishing and disinfecting bathroom floors, walls, tubs and sinks. Room attendants also conduct such
occasional duties as carpet steam cleaning, wall washing and general seasonal cleaning.
Room attendants are responsible for managing and properly disposing of garbage from waste cans in guest
rooms. They must be emptied daily. Because hazardous materials may be present, proper safety
procedures, such as wearing gloves, must be followed. They are also responsible for disposing of any
garbage on their carts at the end of the day in the proper disposal bin and recycling pop bottles and liquor
bottles to the proper area.
Room attendants take inventory of each guest room and replenish such supplies as towels, facial tissue, hair
products, hand soap, coffee and any other complimentary items. They also take inventory of the non
complimentary items, such as bottled water or minibar contents, and restock anything that was used.
A Room attendant inspects the guest room for any repairs that are needed and reports the information to
their supervisor.
Housekeeping room attendants address the specific needs of guests. This includes delivering additional
supplies such as towels and toiletries to the room, and spot cleaning after incidents that may occur while
the guest is occupying the room. Because room attendants constantly interact with guests, these workers
play an important role in providing a hospitable environment.
Housekeeping room attendants are also assigned to maintain clean and orderly public spaces within the
facility. Attendants vacuum, sweep and dust such areas as lobbies swimming pool areas, gyms and
hallways. This is important, as guests and visitors spend a lot of time in these areas. As a result, these areas
become dirty quite quickly.
Housekeeping room attendants are responsible for managing and properly disposing of garbage from waste
cans throughout the facility. Because hazardous materials may be present, proper safety procedures, such
as wearing gloves and/or masks, must be followed. Waste containers must be emptied daily from public
areas and between each guest room visit. Waste must be disposed of in the proper area.
Housekeeping room attendants wash, dry and fold a large volume of laundry including sheets, bath towels,
robes, comforters and other linens. Laundry must be thoroughly cleaned, bleached (if necessary) and
folded to present a clean and comfortable experience for guests. Room attendant are responsible for
sorting all laundry and placing it in the proper place in the laundry room or on leaning carts.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Engineering: To ensure guest needs are met promptly.
Front Desk: Co-ordinate with Front Desk to ensure public areas are ready.
External: Hotel guests:
Valet Service:
Transportation Companies :
Local Businesses:
To provide customer service; to resolve problems.
To provide customer service
For guest transportation, Lost Bags, Distressed Passengers
To provide information for guest and develop relationships
Qualifications:
Education/ Experience: High School diploma or equivalent and some customer service experience.
Certification and/or License Requirement: None.
Skills:
Interpersonal skills
Physical conditioning
Time Management
Attention to Details
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced, stressful environment.
May be asked to work overtime.
Physical/ Cognitive Activities:
Room Attendant
This description of physical and mental activities is not intended to describe essential job functions. Rather, its
purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an
applicant with a disability can determine whether he or she will be able to do this job either with or without
accommodations.
The major responsibility in this position is to clean and prepare and maintain public areas, therefore a significant
portion of the workday is spent moving, bending, lifting and stretching with repetitive motions.
Some time is spent interacting with guests of the hotel, typically while standing up.
This position requires flexibility, endurance and common sense.
Organizational Structure:
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Reports to: Housekeeping Manager or Assistant
Job title also known as: Chambermaid, Maid, Housekeeper
Please forward your resume and cover letter to the attention of Kathleen Barnes, Executive Housekeeper at
housekeeping@ramadaprincegeorge.com. While we would love to hear from you, we prefer to review all
candidates before reaching out to you.