Performance Analysis Flowchart
The performance analysis flowchart developed by Mager and Pipe is a systematic way of reviewing information
and identifying potential solutions. It is particularly useful for distinguishing between training and non-training
solutions.
Start
Is
the problem
serious?
Do nothing now
but monitor
No
Yes
Lack of
knowledge or
skill?
No
Yes
Can task be
simplified?
Simplify, provide
extra support,
performance
aids
Yes
Punished
for doing it
well?
Yes
Remove
punishment
Rewarded for
doing it poorly?
Yes
Remove reward
Doing it well
important?
No
Make it important
Environmental
obstacles?
Yes
Remove
obstacles
No
Did they
used to do it
correctly?
Yes
Do they do it
often now?
Yes
No
No
Provide practice
and feedback
Can people be
trained?
Yes
Provide
feedback
No
Provide training
Select solutions
No
Do task another
way
Adapted from the work of Mager & Pipe
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