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PO Box 701273
Houston, TX 77270
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Company’s official registered name:
S&R Operations
Brief history of your company, including the year it was established.
7eG anG 'oris ,saaFson OaXnFKeG S(R93RO in as a paintinJ EXsiness in
SaFraPento &aOiI :itK a EaFNJroXnG in FOeaninJ anG restoration KoZeYer 7eG anG
'oris soon transIorPeG tKe FoPpan\ into a IranFKisor oI FOeanXp anG restoration
speFiaOists
$Iter seOOinJ its Àrst )ranFKise in S(R93RO FontinXeG to JroZ aFTXirinJ tKe
%ristoO0\ers 'oPestiFare 'iYision anG its )ranFKises in S(R93RO reOoFateG tKe Forporate KeaGTXarters IroP SaFraPento to *aOOatin 7enn in
in a strateJiF PoYe to pOaFe itseOI ZitKin PiOes oI oI tKe 8S popXOation
$t tKe tiPe oI tKe reOoFation tKe S(R93RO S\steP FonsisteG oI )ranFKises
S(R93RO &orporate TXiFNO\ EeFaPe a Ne\ FontriEXtor in its FoPPXnit\ anG in tKe 1asKYiOOe %Xsiness -oXrnaO naPeG S(R93RO tKe SPaOO %Xsiness oI tKe <ear ,n tKe
PeantiPe tKe FoPpan\ FontinXeG its iPpressiYe JroZtK seOOinJ tKe tK )ranFKise in
,n S(R93RO PoYeG to a sTXareIoot stateoItKeart IaFiOit\ in
*aOOatin to proYiGe Pore rooP Ior e[pansion
0ore tKan )ranFKises are operatinJ nationZiGe anG S(R93RO FontinXes to
JroZ 7Ke neeG Ior e[perienFeG traineG anG proIessionaO FOeanXp anG restoration e[perts
is reFession resistant anG tKe JroZtK potentiaO insiGe oI a proYen s\steP presents an
opportXnit\ Ior prospeFtiYe )ranFKisees
:itK a proXG Kistor\ a sXFFessIXO present anG a EriJKt IXtXre S(R93RO ZiOO press
on toZarG EeFoPinJ tKe prePier FOeaninJ anG restoration FoPpan\ in tKe ZorOG
(staEOisKeG in S(R93RO 'isaster ReFoYer\ 7eaP Zas starteG E\ SXsan anG
RanG\ 0eaFKaP ,n tKe\ reFeiYeG tKe S(R93RO RooNie oI tKe <ear $ZarG ,n
tKe\ earneG tKe 1ationaO anG 7e[as )ranFKise oI tKe <ear as ZeOO as 7Ke +iJKest
*rossinJ 7e[as OIÀFe SinFe tKis operation Kas aFTXireG aGGitionaO serYiFe
Fenters anG JroZn tKeir staII anG Áeet to Ee prepareG to PoEiOi]e Ior an\ t\pe oI
disaster.
Company’s Dun & Bradstreet (D&B) number.
169172421
Corporate office location.
27 *reens Rd. ) +oXston 7; 772
List the number of sales and services offices for states being bid in
solicitation
492121977 S(R93RO oI %eaXPont
666144 S(R93RO 'isaster ReFoYer\ 7eaP
212191 S(R93RO oI .inJZood +XPEOe
962711 S(R93RO oI 7Ke :oodOands &onroe
List the names of key contacts at each with title, address, phone and
e-mail address
ʀ SXsan 0eaFKaP OZner
27 *reens Road SXite ) +oXston 7; 772
21749 sPeaFKaP#serYpro974.FoP
ʀ *ar\ SKoePaNe /arJe /oss %Xsiness 'eYeOopPent
27 *reens Road SXite ) +oXston 7; 772
212917 JsKoePaNe#serYpro974.FoP
ʀ Rand\ 0eaFKaP 9iFe 3resident Operations
27 *reens Road SXite ) +oXston 7; 772
71466 rPeaFKaP#serYpro974.FoP
ʀ -ason %reaX[ 3rodXFtion 0anaJer
42 :asKinJton %OYd. %eaXPont 7; 7777
492996429 MEreaX[#serYprooIEeaXPont.FoP
ʀ %iOO\ 0aJJard 3rodXFtion 0anaJer
27 *reens Road SXite ) +oXston 7; 772
212191 EPaJJard#serYpro974.FoP
Define your standard terms of payment
1et ZitK a 2 disFoXnt Ior EaOanFes paid ZitKin da\s oI inYoiFe.
Who is your competition in the marketplace?
%aOIoXr %OaFNPon 0oorinJ and &otton &oPPerFiaO
What differentiates your company from competitors?
S(R93RO
‡
+as deYeOoped it·s oZn (PerJenF\ R($'< 3roÀOe a start Xp approaFK tKat
proYides FritiFaO inIorPation needed to EeJin PitiJation and reFoYer\ serYiFes.
‡
+as a FXstoP 4$ and FontroO proJraP starts ZitK oXr 'R7 3Oa\ %ooN ZKiFK is a
Zritten PXOti paJe instrXFtion PanXaO tKat proYides direFtion to tKe 3roMeFt 0anaJePent
7eaP reJardinJ proFedXres to address s\stePs proFesses and Oessons Oearned.
‡
,nYested in tKe (sporta FOeaninJ s\steP KoXsed at oXr IaFiOit\ to Neep soIt Fontent
restoration in KoXse ZitK tKe Iastest tXrnaroXnd.
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8tiOi]es FXstoPer YieZaEOe ZeEEased 7&0 estiPatinJ and Fost traFNinJ soItZare
tKat proYides tKe FXstoPer and tKe insXranFe FoPpan\ ZitK tKe aEiOit\ to traFN tKe
daiO\ MoE Fost oI FateJories XtiOi]ed on tKe Ooss sXFK as OaEor eTXipPent PateriaOs
sXppOies FonsXOtantsand otKer MoE reOated Fosts. 7Ke estiPatinJ s\steP is Xpdated at tKe
FonFOXsion oI eaFK da\ and tKe FXPXOatiYe Fost oI tKe Ooss is easiO\ traFNaEOe on a da\ to
da\ Easis.
‡
Operates as a 1. EiOOion deEt Iree FoPpan\.
‡
&onsists oI 1 preTXaOiÀed nationZide 'isaster ReFoYer\ 7eaPs aroXnd tKe
8nited States 12 /arJe /oss Response 7eaPs and oYer 16 independentO\ oZned
IranFKises read\ to respond to an\ si]ed ePerJenF\.
See section 8 for more details.
Describe how your company will market this contract if awarded
SerYpro Kas a IXOO tiPe ReJionaO 'ireFtor oI &oPPerFiaO %Xsiness 'eYeOopPent tKat
FontinXaOO\ pXrsXes reOationsKips ZitK deFisionPaNers ZitK entities· OiNe ,S'·s FoOOeJe
and XniYersit\ s\stePs PXniFipaOities FoXnties states IederaO JoYernPent tKroXJK
oXr *S$ FontraFt and Forporations. SerYpro XtiOi]es direFt EXsiness deYeOopPent
teFKniTXes and tradeproIessionaO assoFiations to aFFoPpOisK identiI\inJ tarJet
opportunities.
Describe how you intend to introduce NCPA to your company
SerYpro ZiOO set up an inKouse traininJ opportunit\ Ior 1&3$ to present tKe speFiÀF
adYantaJes as a FontraFt KoOder Ior our PanaJePent adPinistratiYe and saOes
ParNetinJ teaPs. :e ZiOO Fontinue to reinIorFe tKe opportunities tKat EeinJ an 1&3$
FontraFt KoOder proYides Ior SerYpro at eaFK PontKO\ saOesParNetinJ PeetinJ and at
aOO trade e[po eYents.
Describe your firm’s capabilities and functionality of your on-line catalog/
ordering website
SerYpro does not KaYe an onOine FataOoJ oI serYiFes tKat inFOude priFinJ. Our 7&0
priFinJ is aYaiOaEOe to an\ 1&3$ FOient upon reTuest. Our ZeE site does inFOude
FoPpOete desFriptions oI our suite oI serYiFes.
Describe your company’s Customer Service Department (hours of
operation, number of service centers, etc.)
SerYpo·s adPinistrationFustoPer serYiFe departPent in +ouston is staIIed E\ a teaP
oI 7 indiYiduaOs ZKo ansZer serYiFe FaOOs direFtO\ dispatFK serYiFe FreZs Paintain
FritiFaO onJoinJ MoE inIorPation untiO MoE FoPpOetion and proYide aOO FustoPer serYiFe
tasN IroP $0 to 30 ZeeNda\s. $dditionaOO\ our +ouston operation operates an
aIterKours FaOO Fenter tKat is aYaiOaEOe IroP 30 to 7 $0 durinJ tKe ZeeN da\ and 24
Kours on ZeeNends and +oOida\s. SerYpro operates a 24 Kour FaOO Fenter in *aOOatin
71 tKat is aYaiOaEOe Yia our toOO Iree nuPEer 24 Kours daiO\ inFOudinJ ZeeNends and
KoOida\s. SerYpro Kas 14 serYiFe Fenters OoFated aFross tKe nation.
Green Initiatives
As our business grows, we want to make sure we minimize our
impacts on the Earth’s climate. We are taking every step we can
to implement innovative and responsible environmental practices
throughout NCPA to reduce our carbon footprint., reduce waste,
energy conservation, ensure efficient computing and much more.
To that effort we ask respondents to provide their companies
environmental policy and/ or green initiative.
S(R93RO Kas a FoPPitPent to reduFe tKe Zaste resuOtinJ IroP disasters. ,tePs are
FareIuOO\ assessed and a deterPination is Pade as to ZKetKer tKe iteP is restoraEOe or
Pust Ee disFarded. Our trained teFKniFians proYide a paFN out serYiFe tKat FataOoJs
eYer\ sinJOe iteP and traFNs tKe proJress Pade in tKe restoration proFess. :e KaYe aOso
inYested in tKe (sporta :asK s\steP 7Ke (sporta :asK S\stePΠiI used ZitKin a
reasonaEOe aPount oI tiPe aIter a Ooss Fan reFoYer appro[iPateO\ oI tKe sPoNe
soot and Zater daPaJed Joods tKat ZouOd otKerZise Ee Fonsidered nonrestoraEOe.
SoIt Joods IroP aOO FateJories oI Zater Oosses Fan Ee suFFessIuOO\ restored usinJ tKe
(sporta :asK S\stePŒ.
S(R93RO is a PePEer FoPpan\ oI tKe (3$·s 'esiJn Ior tKe (nYironPent ')(.
7Kis PePEersKip Jrants us aFFess to tKe OistinJ NnoZn IorPaOO\ as &Oean*rendients.
)roP tKe OistinJ a IorPuOation Fan Ee deriYed tKat inForporate ´Jreenµ FKePistr\.
0an\ oI our FOeaners are p+ neutraO Fontain no d\es or IraJranFes and is IorPuOated
ZitK FoPponents tKat Peet or e[Feed *reen SeaO and tKe (nYironPentaO 3roteFtion
$JenF\ 'esiJn Ior tKe (nYironPent JuideOines. $OO FoPponents are saIe nonto[iF
pKospKate Iree 9oOatiOe OrJaniF &oPpound FoPpOiant and rapidO\ EiodeJradaEOe.
Vendor Certifications
Provide a copy of all current licenses, registrations and certifications
issued by federal, state and local agencies, and any other licenses,
registrations or certifications from any other governmental entity
with jurisdiction, allowing respondent to perform the covered
services including, but not limited to, licenses, registrations,
or certifications. Certifications can include M/WBE, HUB, and
manufacturer certifications for sales and service.
S & R Operations, Inc.
dba
Servpro of The Woodlands/Conroe
05/31/2013
249205
NAICS Codes: 236118, 236220, 561740, 561790, 562119, 562910, 624230, 213112, 238990, 541620, 561720, 562219
UNSPSC Codes: 93131802, 72100000, 72101500, 72101504, 72102900, 72111001, 72111005, 72121103, 72154052, 81112004
Vendor Registration
Vendor Information
Business Name
Contact
Address
Phone
Fax
Email
Servpro of The Woodlands/Conroe
Susan Meacham
2700 Greens Road, F 300
281 219-8180
servpro8842@comcast.net
Registration Information
Certifying Agency
Womens Business Enterprise Alliance (WBEA)
Certification Type
N/A
Certification Date
Expiration Date
5/31/2013
The above named business enterprise has met the requirements of a registered Minority or Women
Business Enterprise as established by the Houston Independent School District
Submitted by:
SERVPRO® Disaster Recovery Team
2700 Greens Rd. F300
Houston, TX 77032
www.servprothewoodlandsconroe.com
281-219-8180
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S(R93RO Kas deveOoped it·s oZn (merJenc\ R($'< 3roÀOe, a start up approacK tKat provides
criticaO inIormation needed to EeJin mitiJation and recover\ services.
7Ke (merJenc\ R($'< 3roÀOe ZiOO minimi]e Eusiness interruption E\ KavinJ an immediate
pOan oI action. ,t is desiJned to serve as a TuicN reIerence oI important EuiOdinJ and contact
inIormation. %\ ZorNinJ ZitK S(R93RO·s (merJenc\ R($'< 3roÀOe, \our Eusiness ZiOO receive
tKe EeneÀt oI over 4 \ears oI e[perience in reducinJ tKe impact oI an\ naturaO or manmade
disaster. .noZinJ ZKat to do, ZKo to caOO and ZKat to e[pect in advance is tKe Ne\ to timeO\
mitiJation and can KeOp minimi]e tKe aIIects Zater and Àre damaJe can Kave on \our Eusiness.
3reparation is a Ne\ component Ior maNinJ it tKrouJK an\ si]e disaster, ZKetKer it·s a smaOO Zater
OeaN, a OarJe Àre or an area Áood. 7Ke Eest time Ior pOanninJ Ior sucK events is not ZKen tKe event
Kappens, Eut ZeOO EeIore it Kappens.
7KH6(59352Š(PHUJHQF\5($'<3URÀOH$GYDQWDJH
$ no cost assessment oI \our IaciOit\.
² 7Kis means tKere is no need to aOOocate Iunds, JivinJ \ou a Jreat vaOue at no cost.
$ concise 3roÀOe 'ocument tKat contains onO\ tKe criticaO inIormation needed in tKe event oI an emerJenc\.
² ,t ZiOO onO\ taNe a OittOe time to compOete and ZiOO not taNe \ou aZa\ Irom current proMects.
%ut it ZiOO save a Oot oI time iI ever needed.
$ Juide to KeOp \ou Jet EacN into \our EuiOdinJ IoOOoZinJ a disaster.
² 7Kis can KeOp minimi]e tKe amount oI time \our Eusiness is inactive E\ KavinJ an immediate pOan oI action.
(staEOisKes \our OocaO S(R93ROŠ )rancKise 3roIessionaO as \our disaster mitiJation and restoration provider.
² <ou Kave a provider tKat is recoJni]ed as an industr\ Oeader and cOose E\.
,dentiÀcation oI tKe Oine oI command Ior autKori]inJ ZorN to EeJin.
² 7Kis saves time so Ze can EeJin tKe ZorN oI mitiJatinJ tKe damaJe ZKicK can save \ou time and mone\.
3rovides IaciOit\ detaiOs sucK as sKutoII vaOve Oocations, priorit\ areas and priorit\ contact inIormation.
² +avinJ a TuicN reIerence oI ZKat to do, KoZ to do it and ZKo to caOO provides soOutions in advance
oI an emerJenc\ so tKat durinJ tKe emerJenc\ \ou are ´Read\ Ior ZKatever Kappens.µ
Education
0r. *ar\ SKoemaNe is reJistered ZitK tKe 7e[as 'epartment
oI ,nsurance as a &ontinuinJ (ducation &ourse 3rovider
,nstructor and perIorms &( cOasses EotK inKouse and privateO\
numerous times eacK montK providinJ tecKnicaO e[pertise in
Àre, Zater, smoNe, odor, moOd mitiJation and EioKa]ard cOean up.
:e aOso Kave a OiErar\ oI inIormation
avaiOaEOe Ior distriEution in EotK Kard cop\ and eOectronic Iorm.
S(R93RO oI 7Ke :oodOands &onroe provides an eOectronic neZsOetter ZitK
tips on ZKat to do untiO KeOp arrives, tips on minimi]inJ damaJe as ZeOO as steps
to taNe to prepare Ior an\ Nind oI emerJenc\ or disaster.
On-site Esporta State-of-the-art contents cleaning
‡ 7Ke most eIIective cOeaner oI te[tiOes soIt
contents in tKe restoration industr\.
‡ Recovers ´soIt contentsµ Irom Àre and Zater
disasters.
‡ 'isinIects, deodori]es, and ZasKes 16 OEs.
oI Oaundr\, sKoes, and otKer EuON\ Joods tKat
miJKt Kave survived Àre andor Zater disaster.
‡ (Oiminates tKe need Ior o]one E\ compOeteO\
removinJ tKe smoNe, soot, Eacteria, moOd, and
otKer contaminants
‡ 8ses K\drauOic pressure to Iorce tKese
contaminants out oI tKe contents
Thermal Imaging Technology
$OOoZs us see inside \our ZaOOs to detect Zater damaJe
or Kot spots ZitKout e[tra damaJe or repairs.
DRT Large Loss Playbook
Servpro·s 4$ and controO proJram starts ZitK our 'R7 3Oa\ %ooN
ZKicK is a Zritten muOti paJe instruction manuaO tKat provides
direction to tKe 3roMect 0anaJement 7eam reJardinJ procedures to
address s\stems, processes and Oessons Oearned.
7Kis manuaO Zas Zritten ZitK tKe intent oI JivinJ a detaiOed
overvieZ and Juide to KandOinJ OarJe commerciaO Oosses. ,t
is a JuideOine Ior tKe proper impOementation oI 3roduction
orJani]ation, Standard 7ime and 0ateriaOs ,nvoicinJ, and proper
documentation procedures. 7Ke process and procedures outOined
Kere are timetested and JeneraOO\ accepted industr\ practices.
)oOOoZinJ tKe standard operatinJ procedures ZiOO promote
consistenc\ ZitKin tKe s\stem Ior EotK production and invoicinJ
documentation and orJani]ation.
SERVPRO’s Contents Claim Inventory Service
:e use $ssured 3acNOut ([press Ior i3ad tKe most
advanced Za\ to record Oists, taNe pictures and Earcode
scan.
‡
7Ke i3ad taNes pKotos and Earcode scans
‡
&ontains MoE inIormation address, Earcode OaEeO
numEers, room and item descriptions
‡
Reduces time spend ZitK inventor\
‡
Reduces repOacement Iraud
‡
7racN ZKo KandOes tKe item at eacK step
‡
3rovides updates, Oocations and status oI items
‡
,temi]es cKarJes
Document Recovery
Our 'ocument Restoration Services· capaEiOities ranJe Irom document Iree]e dr\inJ, cop\inJ
and ÀOe IoOder repOacements to moOd spore removaO. :e Kave tKe most advanced Iree]e dr\inJ
capaEiOities and our team is eTuipped and trained to KandOeprocess an\ MoE ZitK tKe utmost
urJenc\ and care. Our services are ,SO 9128 &ertiÀed and +,3$$ compOiant. ,n tKe event
tKe customer is in need oI an\ oI tKeir records durinJ processinJ, Ze Kave tKe capaEiOit\ to retrieve,
scan and emaiO individuaO ÀOes upon customer reTuest.
Services:
Restoration of:
Capture and assess damage
0edicaO and dentaO ÀOes
3rovide cKamEer and Iree]e
/egaO and accounting EooNs
/iErar\ and scKooO EooNs
dr\ing
(ngineering and arcKitecturaO
Restoration cOeaning and
treatments
draZings
)iOe cop\ing and reEuiOding
;ra\s and microÀcKe
(Oectronic media
Industrial Equipment Re-building ‡ Data Recovery
Our team of KigKO\ trained (OectricaO, SoftZare and 0ecKanicaO (ngineers possess
tKe engineering sNiOOs necessar\ to restore, redesign and reEuiOd an\ piece of industriaO
eTuipment incOuding automated process controOs of eOectricaO and mecKanicaO functionaOit\.
On average, our restoration services can Ee compOeted for /(SS 7+A1 8 of
repOacement cost.
:e offer a Zarrant\ on aOO eTuipment serviced.
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Computers, Servers, 1etZorN (Tuipment
3Kone7eOecommunications S\stems
.itcKenRestaurant (Tuipment
Securit\9ideo SurveiOOance (Tuipment
(Oectronic Card SZipe'oor /ocNs
%ar (Tuipment
/aundr\ (Tuipment
Documents
$rtZorN
Printers, Copiers
.itcKen (Tuipment
7eOevisions, ProMectors, Sound S\stems
Artifacts
Data Recover\
A// t\pes of mecKanicaO, eOectromecKanicaO,
eOectronic eTuipment
Before
Ōer
CO0P/(7( R(%8,/D, R(PA,R andor R(P/AC(0(17 and ,1S7A//A7,O1 O) A%O9(
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‡
‡
‡
‡
Audio9isuaO (Tuipment
Sound S\stems
/aE (Tuipment
(Oectronic ScoreEoards
‡
‡
‡
PianosOrgans0usicaO (Tuipment
/aZ %ooNs, 0icroÀOm, 0icroÀcKe
Recording Studios/TV Stations/
Radio Stations
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