With Australia-wide coverage and a vast network of international freight forwarders, Australian Vanlines have been supplying ‘Quality Moving Solutions’ for over twenty nine years.
Testimonials
Throughout the years we have obtained numerous letters of appreciation from private households to corporate organisations.
One of Australia’s premier removal companies growing from modest beginnings to a national corporation, our commitment to providing clients with the latest in removals methodologies has seen us develop our office network, to maximise the effectiveness of manpower and equipment, whilst working in conjunction with carefully selected agents and specialist providers.
This successful methodology has also been applied with respect to our international operations through partnerships with globally preferred agents who conform to the same strict standards and service ethics. To ensure the level of service provided to customers relocating, Australian Vanlines has been accredited and audited by the world’s leading moving associations.
We are committed to providing our clientele with a support infrastructure designed to take the stress out of moving for individuals, employers and their employees on assignment.
Australian Vanlines is a preferred supplier for many corporate organisations to relocate executives domestically and internationally. We are currently contracted to the Australian Defense, US Embassy &
US Military just to name a few.
“.. thank you for all you have done throughout my term in Australia. The crew was fantastic as usual.”
SGT. Ross Drysdale
Royal New Zealand Defense Force
“What a fantastic moving experience. I have moved around the world eight times and never had a better move than with Australian Vanlines.”
COL. Mitchell T. Poodry
United States Military
“I thought it appropriate to write & compliment you and your staff on the most professional way in which our recent move to Frenchs Forest was handled.”
A.J Bennet
Regional Administration Manager (NSW & QLD)
Pioneer Electronics Aust. Pty Ltd

Whether it be ‘Around the Corner’ or ‘Around the Globe’, every move is special to Australian Vanlines, with the network to move your personal belongings safely to your new home.
Relax and let your removal team take the worry out of relocating. Your removal consultant will assess the needs specific to you, and suggest the best way to approach the project discussing:
• Packing and unpacking options available
• Specialised wrapping for delicate items
• Loading options
• Transport options
• Storage facilities and availability as required
• Insurance options
• Uplift and delivery date options
• Ancillary Services options, such as:
• House Cleaning
• Car Transport
• Pet Transport
• Relocation Support
• Travel & Accommodation
• Financial Advice
• Career Choices
(For further references please view page on Ancillary Services)
Moving day will see you sit back and let the professionals get on with the packing, wrapping, loading, transporting and delivering your valued family treasures.

Import
All Australian Vanlines facilities are customs and quarantine approved. Our import division is conversant in up-to-date legislation, and can provide you with assistance to ensure that your consignment is delivered with minimum delay.
The following services can be arranged for:
• Importation of personal effects
• Importation of commercial effects
• Importation of motor vehicles
• Importation of heavy machinery
• Customs and Quarantine regulations
• Customs and Quarantine clearance
• Delivery options available
• Transport options
• Storage facilities and availability
• Uplift and delivery date options
• Import documentation
Export
Moving overseas does not need to be a daunting task, as Australian Vanlines trained and experienced staff can answer all your questions.
A removal consultant will assess your specific needs and offer recommendations on the most efficient, cost effective method for moving your belongings.
With years of experience in exporting overseas, our staff will advise and supply services for:
• International packing options
• Specialised international wrapping of
delicate items
• Loading options
• Transportation options
• via Airfreight
• via Seafreight
• Full container (20ft/40ft), Less than
Container (LCL), Groupage/shared
container load, Break Bulk Cargo, Other.
• Storage facilities & availability as required
• Insurance options
• Uplift and delivery date options
• Customs and Quarantine regulations
• Export Documentation
• Ancillary Services such as:
• House Cleaning
• Car Transport
• Pet Transport
• Relocation Support
• Travel & Accommodation
• Financial Advice
• Career Choices
(For further references please view page on
Ancillary Services)
Air

The decision to move home is not often made in haste.
Whether you are selling your property, moving to a fullyfurnished residence, relocating overseas or perhaps the need for extra space in your apartment/home is imminent, then Australian Vanlines can provide short or long term solutions for your storage needs.
Our secure facilities all provide specialised storage modules and/or steel shipping containers that offer the optimum in protection for your treasured possessions.
Items are carefully wrapped and stowed with maximum utilisation of space, and minimum cost.
Vehicle and Heavy Machinery storage is catered for in designated warehouse areas.
As an added protection for your more delicate and fragile items such as art works or fine wines, we can arrange for storage in temperature and climate controlled facilities.
To access your effects, just call a member of our friendly team at your appropriate branch, to arrange a convenient time for your next visit.

Packing is an art. Those little treasured ornaments, china, crystal and art pieces all need special care and attention.
At Australian Vanlines we utilise the latest in packing materials whilst conforming to our environmental policy of maximising the use of recycled or recyclable products. Ask your removal consultant about what is best for your move. Cartons and material provided include;
Standard Carton:
A three ply construction providing strength and rigidity for items such as;
• Folded clothing
• Linen
• Toys
• Crockery & China
• Ornaments
• Pots & Pans
Porta-Robes:
A strong carton with a rail to hang those items of clothing you don’t want crushed
Art Carton:
A large flat cartons designed to offer protection of your mirrors, pictures and paintings
Flat Packs:
A flat carton designed for the international shipment of clothes with a minimum of crushing
IATA Carton:
A large heavy duty IATA approved carton designed to provide additional protection and security for airfreight shipments
Book Carton:
A smaller carton for items such as;
• Books
• Documents
• Bottles of liquor, wine etc.
• Small delicate pieces
• Heavier items
Flatboard:
Different ply flatboards are used as extra protection or to tailor make box sizes to your needs
Priority Carton:
All your essential items can be packed into a carton labelled ‘PRIORITY’. This carton will be easily located on delivery so you can access those immediate items.
Tailored Crates:
Australian Vanlines designs and builds crates to specification for the protection of specified items
Bubble Wrap:
Primarily used for international export moves, this specialised material with felt lining absorbs all moisture and provides added protection of delicate items.
Corrugated Wrap:
Another primarily international wrapping material designed to protect the surfaces of furniture items
Tube Wrap:
A flexible corrugated board tube designed for crystal and glass stemware and fragile items
Plasma / LCD TV Carton:
Specialised to fit all sizes and contain foam inserts to prevent movement.

House Cleaning
Leave your old residence ‘clean as a whistle’. Professional cleaners can be organised to ensure that the next people can move in without a worry.
Don’t have time to clean your new home before the furniture turns up? Not a problem, our cleaners can spruce the place up before the truck arrives.
Rubbish Removal
Moving home is a good time to assess what you don’t really need. Our cleaning crews can arrange for the appropriate disposal of excess items and rubbish.
Handyman / Home Set-Up Service
Hanging pictures, curtains, erecting shelves and assembling or dismantling furniture can be arranged at your convienience. We can also arrange all your unpacking and setting-up needs at your destination.
Car Transport
Motor vehicles can be relocated interstate and internationally with preparation of documentation for quarantine and customs.
Pet Transport
The family pet is an integral part of ensuring all members of the family settle into their new home. Through a network of qualified animal transport professionals, your pet can be relocated door to door, interstate and internationally.
Boarding facilities will be provided where necessary as we take care of all the paper work for you.
Travel and Accommodation
Through our affiliates can we organise travel and accommodation for individuals and their families.
Currency/Foreign Exchange
Foreign currency exchange can be arranged at competitive rates, whether you are leaving or entering into Australia. Clientele tend to use this service with recent sales of property and/or other large transfers.
Relocation Services
In conjunction with the services outlined, many individuals look for additional support in the areas of;
• Immigration/Visa requirement
• location orientation
• house hunting
• schooling suitability and location
We work closely with a number of experienced providers globally who specialise in these areas to assist clients.
Partner Career Support
Recognition that today’s families are often dual income has formed an important factor in our approach to services provided. A partner’s career and decisions made with respect to the future can greatly affect the process surrounding any move. In collaboration with a network of Career Counsellors we have developed a range of programs to assist individuals to make valued decisions about the direction to take and can provide tailored career development guidance.
Independent Financial Advice
Moving house either within Australia or internationally usually implies a change of financial situation. This can be brought about by adjustments in the cost of living, different salary packaging, selling or renting a home and, of course, the possible reduction from two to one income. To assist individuals in maximising the effectiveness of their financial situation, we have partnered with an independent group of advisors who can provide guidance and assistance in this area.

Please use this handy checklist to assist with your move.
Also view our useful links section at our website: www.vanlines.com.au
Get vaccinated if required. Comply with any health regulations of the new country.
Keep a list of incoming mail to aid with change
of address. Contact Australia Post at
www.movepost com.au or see your local office to redirect your mail.
Contact your health and home insurance companies to advise of your change of address.
Cancel local arrangements such as lawn mowing service, newspaper delivery, gym membership, and transport authorities.
Clean and towel dry the inside of your fridge, freezer and dishwasher.
Remove microwave plate and place both in a carton for moving day.
Remove pumps, water bottles, batteries, etc. from pushbikes.
Clean and spray dog kennels. Empty and clean fish tanks and bird cages.
Clean BBQ surface and surrounding grease.
Empty gas cylinder from BBQ (check with your local garage).
Arrange with neighbours to leave sufficient space for parking of our removal vehicles.
Keep passport and other important documents with you. Be careful not to pack these items that will be needed on your arrival. List these items for later reference.
Remove all jewellery, coins, stamps, cheque books, and keys from drawers (desk, filing cabinets, etc.). Put in a safe place to go with you as they cannot go with the removalist.
Please ensure that a backup copy has been created for your personal computer. Lost computer files will not be insured if corrupted due to moving.
Please pack coffee, tea and a kettle last. A cup of coffee for the movers is well appreciated and will build rapport with your moving team. Also leave a vacuum to help clean after move.
Dismantle pre-fabricated items to remove volume. Place fasteners in a bag and a tape or tie to the item. Label bag in case it gets separated from the item.
Dismantle swing sets, play gyms, trampolines.
Label and put all nuts in a safe place.
Seek advice from the manufacturer of your white goods (fridge, freezer, washing machine, dryer, etc.) regarding securing internal componets to get it ready for transport.
Ensure garden tools, outdoor equipment and shoes have been cleaned.
Drain fuel and oil from lawn mowers, edgers, whipper-snippers.
Dispose of all pressure cans, flammable fluids and matches.
Pack heavy items into smaller boxes and lighter items into larger boxes.
Do not over-water plants. Some state laws prohibit moving of household plants.
Turn off the gas at the meter and electricity at switchboard. Contact suppliers to advise of new address or new ownership.
Do a final check to make sure that nothing has been left behind.
Take a toy or travel game to keep your children occupied.

Use this checklist to make sure that you don’t forget to let everyone know you are moving. You can write notes about when you notified them, when the service stopped and anything else that is important.
Gas
Telephone
Electricity
General Practitioner
Health Insurer
Dentist
Medicare
Optometrist
Vet
Pharmacist
Electoral Office
Australian Post
Childcare/Associated
Family & Friends
NRMA (Insurance Australia Group Limited)
Subscriptions
Travel Agent
Accountant
Insurance Companies
Superannuation
Banks
Credit Cards
Credit Union
Solicitor
Stockbroker/Financial
Taxation Office
Write to GPO Box 9990, Sydney 2002. Include tax file number (TFN), your previous address and new address.
The letter must be official, so be sure to sign it! Alternately, change it in person at the Australian Tax Office -
100 Market Street, Sydney CBD.

Recent global economic conditions have seen the corporate world of today seek cost reductions with their suppliers, however still aim to continually receive the same quality of service, if not better.
Australian Vanlines understands this need where corporations are looking for accredited providers that are capable of relocating executives and their families on a national and international basis.
In doing so, making sure to abide by company guidelines of relocation policies and ensuring a high level of service, commitment, and follow-up to employees.
Staff transfers are an integral part of development and succession planning in any organisation with the effectiveness of the process being influenced by many factors on the part of the executive and their family.
At Australian Vanlines, we understand the problems that arise during the transfer process, whether they are related to the actual move or factors aligned to internal policies and procedures, which can affect the integration of an executive into their new role.
These factors can include:
• Partner disinterest
• Lack of family briefing/input
• Partner’s career
• Poor removal service
• Poor communication
The resulting fallout from any negative influences can be very expensive in relation to the cost of the actual removal. Figures can be as high as 5 to 6 times the executives remuneration package should the individual ask for reassignment or resign within the first 12 months.
Australian Vanlines with over twenty nine years of experience in moving families within Australia and internationally, has a range of services designed to ensure that clients enjoy the highest level of professionalism combined with a variety of ancillary services formulated to make the transition a pleasurable and memorable experience, with all family members being part of the process.

Companies often find that the facilities they utilise no longer meet their functional needs.
When your company becomes committed to relocate into a new premises, it is time to engage Australian
Vanlines’ expert team of moving professionals.
Your employees time is too valuable to be involved in the consuming function of relocation planning, organising and execution.
This is where Australian Vanlines experience can assist as we can facilitate any size move providing the following:
• Total project outsourcing and coordination of office
relocation
• Planning
• Packing
• File Archiving
• Computers and peripherals
• Fine Art & Sculptures
• Stock and spare parts packing and unpacking
• Dismantling and reassembly
• Work Stations
• Partitioning
• Shelving
• Storage Systems
• IT, Communication and Electrical infrastructure
decommissioning and installation
• Machinery and heavy equipment transportation
• Decommissioning
• Dismantling
• Crating
• Reinstallation
Australian Vanlines also specialise in the field of heavy machinery exporting/importing and purchase requests for new/second hand machines.

From modest beginnings in 1981, as a small one truck operating domestic moving company,
Australian Vanlines is now a leading privately owned removal corporation, providing a high level of professional and personalised services designed to meet the needs of today’s moving society,
Australia-wide and internationally.
AVL Offices
Sydney
Melbourne
Canberra
Brisbane
Perth
Darwin
Alice Springs
AVL Agency Agreements
Adelaide
Hobart
Launceston
Kalgoorlie
Townsville & Northern QLD
Northern WA
Staffing and Equipment
Personnel < 250
Vehicles < 120
Forklifts < 16
Storage < 40,000 sq metres
Storage Modules < 3000
AVL 20 ft ISO Containers < 500
Hired 20 ft ISO Containers < 200 – 400 in peak season
(Used in Conjunction with the national rail network)

Australian Vanlines is an accredited member of the following associations and is regularly audited by private and government authorities. This ensures that the level of service and quality provided to customers relocating within Australia and internationally, is consistently of the highest standards.
Australian Furniture Removers Association (AFRA) www.afra.com.au
Australian International Movers Association (AIMA) www.aima.com.au
Fédération Internationale des Déménageurs Internationaux
(FIDI) (Federation of International Movers) www.fidi.com
FIDI Accredited International Mover www.fidi-faim.com
Pan-American International Movers Association (PAIMA) www.paiamovers.com
International Association of Movers (IAM) www.iamovers.org

Australian Vanlines has a social responsibility in giving to many charities of the world. One of which we have founded and are a major partner in New South Wales
(NSW) called the ‘Surf for Happiness (SfH)’ initiative, and its counterpart in Queensland (QLD) ‘Pngsurfing’.
As of recent both entities have been combined and will be renamed to ‘The Wontok Surfing Foundation
(WSF)’.
Due to the positive impact of this project and our high interest in surfing communities, Australian Vanlines leapt at the chance to become members of the board, to supply their infrastructure and logistical services across
Australia/internationally for free.
Collections take part in both NSW and QLD, with further plans of expansion to other surfing states.
SBS Video footage can be viewed here : http://www.youtube.com/watch?v=YE9t6O_yjYo
Surf for Happiness (SfH) is a not for profit organisation with a vision to help children and youths in disadvantaged coastal communities in developing countries and island-states. Through the sport of surfing, SfH aims to provide an outlet for youths to channel their time and energy into a positive, uplifting and happy experience away from drug abuse, alcoholism, violence and idleness.
SfH collects new and used surf and rescue equipment, accessories and apparel donated by individuals, clubs, businesses, and sends them to the Surfing
Association of the destination country. In turn, the
Surfing Association is responsible for the distribution of surfboards and equipment to surf clubs nationwide, provides the necessary coaching, as well as water safety support.
SfH is not just about collecting surfboards, it’s about showing how surfing can change a child’s life, steer them away from trouble and into the water where they can experience the elation of surfing, enjoy a better quality of life and strive to be a world champion one day.
A quote from the president of the Surfing Association in Papua New Guinea sums up the essence of Surf for
Happiness:
“…through your kind help, we’ll see that every kid in the village communities (…) will each have a surfboard which will raise the profile of the sport and in turn give the families and kids an equal opportunity to not only surf but embrace the spirit of surfing and all the good things that come with the sport, which will in the long run keep our kids focused on better living, away from drugs and alcohol and in tune with protecting our fragile environment.”
The new Wontok Surfing Foundation will follow closely along the same inspiration.

Australian Vanlines recognise the importance of sound environmental management as a business and social responsibility. At all levels of our operation, we conduct activities with a view to protecting and conserving the natural environment.
Yes, we do abide by legal requirements and are audited yearly by a third party to comply with our accreditations, but Australian Vanlines go beyond the ‘call of duty’ when the environment is concerned, and do so with the goodness and purity to change the world.
Environmental examples include:
Recycling
Australian Vanlines manage the segregation of waste materials for all our offices hence minimizing landfill waste.
The removalist carton, one of the largest used resource in the industry, is also saved and re-used wherever it can be.
Reduction in Vehicle Emissions
Australian Vanlines have reduced their road traffic over long distances, hence excess fuel burn, by utilising the national rail network for containerised transportation. With this in place, we are doing our part in helping the environment become one step closer in a cleaner and better future.
Energy Efficiency
All offices are equipped with energy saving lighting, and all lights/air conditioning are left off when personnel are not occupying each building.
Introduction of Modern Vehicles
Australian Vanlines are gradually acquiring new road and warehouse equipment that meet the latest Australian emissions standards. The purchase of electric forklifts is important, as they do not emit harmful gases to the environment as that of regular forklifts.
Cleaner Oceans
Australian Vanlines currently work closely with the Surf
Lifesaving Clubs of Australia with Surfboard collections.
We also aim to promote and help in the protection of our oceans and keeping the beaches/waterways clean.
Clothing/Other Collections
Along with the Wontok Surfing Foundation, Australian
Vanlines collect clothing, computers etc. from various individuals, charities and organisations helping in the donation process to children and families in developing nations around the world. Collections have also been donated to natural disaster areas such as the 2004
Tsunami and Victorian Bushfire Appeal 2009.
In most cases services are offered free of charge, unless sponsored by other nonprofit organisations.