Module Title: Operations Management

Module Title: Operations Management
Type of Module:
PC (Prescribed Core Module)
PS (Prescribed Stream Module)
ES (Elective Stream Module)
E (Elective Module)
Level of Module
Year of Study
Number of credits allocated
Name of lecturer / lecturers :
Michael Glykas
The aim of this subject is to present the basic concepts of process and operations management.
Processes and operations are initially divided into core and supportive and the their basic
characteristics are presented and explained. Process and operations are then subdivided into product
and services based. Product based core processes are divided into three: sales provision, production
and supply chain. The basic characteristics of each one of those processes as well as their core
computational techniques are described in more detail. Service based processes are more vague and
sector specific and require in depth knowledge of process modeling and analysis as well as workflow
management knowledge to be described in detail.
Module Contents (Syllabus):
The module is composed of the following lecture themes:
Introduction to Process-Operations Management
Core and Supportive Processes
Process-Operations Modeling
Costing and Analysis in Process-Operations Management
Location Selection
Human Resources Management
Production Planning
Project Management
Inventory Management
Quality Management
MRP Systems
ERP Systems
Processes-Operations Management in the International Environment
Recommended Reading:
Α) Principal Reference:
Subject Notes
Β) Additional References:
1. M.Glykas. Business Process Management: Theory and Applications. Springer, 2013.
2. Eliyahu M. Goldratt, 2004, The Goal: A Process of Ongoing Improvement, North River Press.
3. Jacobs F.R., Chase, R.B. & Aquilano N.J., 2007, Operations and Supply Management, 12th Edition, McGraw Hill
International Edition, ISBN 978 007 128804 0
4. William J Stevenson, 2007, Operations Management, 9th edition, McGraw Hill.
5. David Walters, 2007, Operations Management: a value chain approach, New York: Palgrave MacMillan.
6. Johnston, Robert, 2005, Service Operations Management: Improving service delivery, 2nd edition, Prentice Hall, NJ.
7. Lee J. Krajewski, 2005, Operations Management: strategy and analysis, 7th edition, Prentice Hall, NJ.
8. Jay H. Heizer, 2008, Principles of Operations Management, 8th edition, Pearson/ Prentice Hall.
9. Richard J. Schonberger, 1997, Operations Management: customer focused principles, 6th edition, Richard D. Irwin,
10. Robert Johnston, 1997, Cases in Operations Management, 2nd ed, Financial times Prentice Hall.
S.N. Chary, 1995, Theory and Problems in Production and Operations Management, Tata McGraw
Teaching Methods:
Power point presentations as well as video presentations on case studies and the use of proces and
operations management.
Assessment Methods:
Final exams 100%
Language of Instruction:
Module Objective (preferably expressed in terms of learning outcomes and competences):
The module objective is to provide students with the .cal basis in process and operations
management. The main theoretical focus is on process and operation modeling, costing and analysis.
There is also a computational focus on the main techniques used in process and operations
management like: effort based costing, economic order quantity, critical path method etc.
Additionally, the module is aiming at providing students with the necessary skills of applying the
aforementioned theoretical underpinnings via the introduction and presentation of information
systems like Enterprise Resource Planning and Materials Resource Planning additionally the
application of these theoretical underpinnings is further presented via the presentation of real life
case studies.