R E S P E C T
Assistant Principals’ Meeting
Tuesday, January 25, 2011
Rosaura Rodriguez, Director
Department of Guidance & Counseling/At-Risk Population

An ethical leader is a person who acts with integrity. Thus, ethical leadership entails knowing your core values and having the courage to act on them on behalf of the common good.
Peace
Wealth
Happiness
Success
Friendship
Fame
Authenticity
Power
Influence
Justice
Respect
Integrity
Joy
Love
Recognition
Family
Truth
Wisdom
Status
_________
 How am I practicing, promoting, and living these values?
 What is challenging about practicing, promoting, and living these values?
 What can I do to really practice and live these values when it’s hard?
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 “Good communication skills are required at all stages of life; set the stage for the rest of your life.”
Effective Communication Skills, Barbara White, (2008)
 “Communicating with employees is more than just giving instructions for the day. The way information is communicated has a direct impact on work performance. Employees look to the leaders in an organization to set the tone and culture within the work environment. Offering open lines of communication in the workplace allows staff members to speak freely without fear of repercussion so that they readily share information, ideas and concepts; thus, improving employee productivity and retention.
Communication Skills in the Workforce, (2008)
 “Ask anyone in your workplace what treatment they most want at work. They will likely top their list with the desire to be treated with dignity and respect.”
Susan M. Heathfield
 “All People want and have the right to be treated with Dignity and
Respect – No Exceptions.”
Gail Pursell Elliot
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Peggy Marrow (2003 )
YOUR PERSONAL EXPERIERCE WITH BEING TREATED WITH
RESPECT AND DIGNITY THROUGH SUPERIOR CUSTOMER SERVICE…
Think of a time when you received excellent service. The kind of service that made you feel respected and appreciated. You would come back to this business again and recommend it to your friends. What did the employees do or say, or not do or say that made you feel that way? What other things went into contributing to the positive impression of service that you received?
Now think of a time when the opposite was true. What made the difference? What did the employee do that made you unhappy and caused you to receive a less than positive impression of their level of service? What other factors contributed to your negative impression?
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We define respect as respect of self and others. Respect includes: respect for the environment; respect for other people’s privacy, their physical space and belongings; and respect for different viewpoints, philosophies, religion, gender, lifestyle, ethnic origin, physically ability, beliefs and personality.
Respect starts at the beginning…
Starts at home, what parents teach us.
Enter school, we are influenced by others.
World of Work , we learn about company cultures.
Adults learn to be respectful of self and others.
* Disrespect occurs when one is ignored, neglected, disregarded or dismissed.
It’s the Manager, Respect Starts at the Beginning, Gallup
Organization, (May 1999)
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Gail Pursell Elliott

1. Choice of Words:
Language will influence the quality of communication; seek to communicate and to understand; build respect; use respectful language rather than sarcasm or hostility.
2. Body Language/Listening:
Good body language enhances a conversation, be aware of positive gestures & facial expressions; listen openly and with empathy, be truly present, face the individual, stand still, avoid interrupting; respond in an interested way, a skilled communicator understands the importance of nonverbal communication.
3. Defensiveness/Aggression/Anger:
Do not take things personally; “Reaction trap”; remain calm; avoid fire starters such as “No”; take a deep breath and count to 20, take a walk outside, laugh.
4. Power Struggle:
Recognize qualities, give rewards, accept that everyone’ style is different, look at situations as a challenge and opportunity for self-improvement.
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5. Distrust/Interpersonal Relationships:
Affected by past experience with the individuals; be clear about what you expect be accessible, be consistent and fair; treat people with dignity.
6. Blame Game:
Never put blame on others, take responsibility for yourself.
7. Listening to Gossip:
Avoid participating in gossip.
8. Differences:
Must remember that each person in the world has a valuable role to fulfill whether we agree with their way of doing or not.
9.
Negotiating:
If their way of living interferes with the way we view the world, we must negotiate reasonable ways to work with them, not condemn them for being who they are.
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10.
Flexibility:
Flexibility can enhance performance and personal satisfaction.
Treating every member with dignity & respect will improve working conditions for all of us and in turn will have a positive impact on our system.
11 . Fairness:
Fairness means treating everyone the same. This can be a major roadblock to accommodate real needs in people’s lives that differs from person to person.
12. Conflict!!!
Avoid conflict whenever possible.
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You know when you have respect. You know when you don’t.
How is respect demonstrated at work?
Susan Heatherfield
1. Treat people with courtesy, politeness, and kindness.
2. Encourage coworkers to express opinions and ideas.
3. Listen to what others have to say before expressing your viewpoint. Never speak over or cut off another person.
4. Use people’s ideas to change or improve work. Let employees know you used their idea, or, better yet, encourage the person with the idea to implement the idea.
5. Never insult people, name call, disparage or put down people or their ideas.
6. Do not nit-pick, constantly criticize over little things, belittle, judge, demean or patronize. A series of seemingly trivial actions, added up over time, constitutes bullying.
7. Treat people the same no matter their race, religion, gender, size, age, or country or origin.
Treating people differently can constitute harassment or a hostile work environment.
8. Include all coworkers in meetings, discussions, training, and events.
9. Praise much more frequently than you criticize.
10. The golden rule does apply at work, or as professional speaker Leslie Charles, says,
“Implement the platinum rule: treat others as they wish to be treated.”
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As a society we have come to a point where people often treat each other as objects and opportunities rather than as unique human beings who are worthy and entitled to be treated with Dignity and Respect without exception.
“ We live in complicated times, but the solutions to some of the problems we face do not have to be complicated. Dignity and Respect is a simple solution to complicated issues, although it is not always easy to do. It takes insight, awareness, and paying attention to what is going on around us. It requires us to take a stand for what we believe to be true and to be an outer representation of the values we cherish.”
Gail Pursell Elliott (2003)
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R E S P E C T
Assistant Principals’ Meeting
Tuesday, January 25, 2011
Rosaura Rodriguez, Director
Department of Guidance & Counseling/At-Risk Population