NEW JOINERS INDUCTION
HEI SERVICES TEAM
STUDENT LOANS COMPANY
INTRODUCTION TO SLC
Student Loans Company Ltd (SLC)
SLC is a non profit making Government owned organisation set up in 1989
to provide loans and grant to students in institutions with HE provision
throughout the UK
We work with
Local Authorities in
Wales, the Student
Awards Agency for
Scotland, the
Education and
Library Boards in
Northern Ireland,
We pay loans and
non-repayable
grants for living
costs and studying
expenses and we
provide loans to
meet the costs of
tuition fees
We also collect
repayments from
customers no
longer in higher
education.
Scale of our Business
Our Mission
SLC - Paying and Collecting
The Student Loans Company:
• Pay loans and grants to students
• Pays tuition fees to Institutions with HE Provision
• Works with HM Revenue and Customs to collect loan repayments
• Makes maintenance payments to school pupils aged over 16 in
Northern Ireland and Wales
• Pays bursaries and scholarships on behalf of HE Providers
• Runs the administration and processing associated with bursaries and
scholarships, this includes NCTL training bursaries
Repayments
62
SLC Corporate Website
• SLC Corporate website http://www.slc.co.uk/
• Structure and performance
• Loan repayment, loan rates and interest rates
• Working groups and stakeholder bulletins
• National statistics
• Linked to Student Finance England Practitioners / HEI Services
• Student Zone link to all the Devolved Authorities websites.
HEI Services Website
User
Guides
Bulletins/
Guidance
Chapters
Events
Practitioner
Info
HE Portal
Login
BUSINESS RELATIONSHIP WITH SLC
Registering with SLC – Publicly Funded Institutions
New Publicly funded institutions offering courses which attract public
funding
Contact Email:
HEI_data@slc.co.uk
Data capture form issued
to providers by Operations
Services, information to
include institutional data
details on courses and
tuition fees
Operations Services liaise
directly with the Office for
Fair Access (OFFA)
regarding validation of
access agreements and
fee level
Registering with SLC – Alternative Providers
Institutions not in receipt of grant funding from HEFCE, or the Department
of Education must apply for & provide specific course level designation via
HEFCE .
Contact
Email: course
designation@
hefce.ac.uk
There are two
application
windows for
designation
per year,
February &
September
HEFCE collate &
process all designation
applications then make
their recommendation
to Department for
Business, Innovation
and Skills (BIS) who
will then notify the
provider
Providers may not
apply for specific
course designation
without a successful
quality assurance
review from Quality
Assurance Agency
(QAA)
HEI Services
• HEI Services - Our name for the joint processes we operate with HEIs
to enable the delivery of student finance.
• HE Services Portal - www.heiinfo.slc.co.uk
– Manage course information
– View student information
– Access details of fee payments
– Registration and attendance confirmations
– Process change of circumstances
– Access Bursaries Service
• User access via password with differing service/functionality levels
– Service User Guides
– Release Notes
User Roles
HEI User
Assigned to all HEI
users, enabling basic
functionality
Administrator
Enables users to view,
edit and maintain data
Advisor
Enables users to view
and access information
and reports
User Administrator
Able to perform
maintenance functions
within their own HEI user
base,
HE Portal Services
Courses
Financial Information
Service
Bursaries
Student Information
Service (SIS)
• Submission of Full and Part-time course data
• Information via Student Finance Calculators to
potential students about institutional awards
• Service via subscription to assess student
eligibility for/payment of bursaries and
scholarships or administration of wee waivers
•
•
•
•
•
View student information
Registration to release maintenance support
Attendance to release tuition fee payments
Submit Change of Circumstances (COCs)
View Financial Reports
HE Services Portal - Homepage
HE Services Portal – Maintain Contacts
HEI Helpline
To share information, the HEI contact should be listed on the SIS contact list &
have the customers name, DOB and account number
This is for business to business enquiries e.g. attendance confirmation, fee
amounts, change of circumstances
BURSARY ADMINISTRATION SERVICE
Bursary administration service to …..
assess
student
entitlement to
HEI bursary,
scholarship
and fee
waiver
awards
notify
the student of
their award/s
and payment
arrangements
schedule
and make
payments
subject to
attendance
requirements
raise
a Fee Waiver
CoC task in
Student
Information
Service
Student
HEI
SLC
Core Service
Submit
application
consent to
share data
Full Service
Bursary Database
create ‘Student List’
View/ Export Data
create manual
awards
calculate ‘rules
based’ awards
Letter of Entitlement
(bursary and/or fee waiver)
Issue Letter of
Entitlement
Approve all awards
(branded HEI logo/signatory)
Request Funds
from HEI
Student receives
bursary payment
Trigger payment
by BACS
Student Fee Loan
reassessed
Trigger Fee Waiver
CoC task
Fund Transfer
Bursaries Charging Model
• Subscription contract offering bursary administration service
• Charging model :
Core charge
Additional Charge for
“Approved” students
Additional Charge for
EU Means Tested Assessment
UK
Students
£0.50
£1.75
N/A
EU
Students
£0.50
£1.75
£7.25 Year 1 (optional service)
+VAT
Is HEBSS right for administration of NCTL Bursaries ?
If most of
my
student
body have
applied for
student
support
If I do not
want to
obtain
student
bank
account
details
If I don’t
want to
facilitate
payments
to
students
YES
NCTL Bursaries
• Eligibility & Payment
– Eligibility for an NCTL bursary is different to eligibility for entry to
ITT
– Trainee must be eligible for student support as defined by UKCISA,
– Trainee must not already hold QTS, or be eligible to apply for QTS
– Payment is made from NCTL to you as the provider, you then pass
the training bursary onto the trainee once you have assessed their
eligibility
– NCTL will advise of how much funding will be payable based on
your trainees and recruitment data
– No funding payable for the administration of paying bursaries
FURTHER INFORMATION & SUPPORT
Operations Services
• Manage the day to day running of business to business systems
• Two teams:
– Funding Team
– HE Portal Services
• The department work with institutions regarding operational queries
and issues via email or the HEI Helpline on 0300 100 0642
– Enter staff details within maintain contacts/HE Portal
SFE Practitioners Website
Resources available to you….
Detailed policy info
www.practitioners.slc.co.uk
SFW Practitioners Website
Practitioners Team (SFE/SFW)
Practitioners Team
• Questions and advice concerning policy and guidance around
regulations
– SSIN_Queries@slc.co.uk
– Practitioners Helpline 0300 100 0618
Option 1 – Student Finance England
Option 2 – Student Finance Wales
Knowledgebase Resource
• Information tool used by telephone advisers
3rd Party Consent to Share – SFE / SFW
• SFE/SFW can discuss with the HEI a students account ONLY if we
have a consent to share.
– A consent to share can be set up by a student prior to the call by
phoning/writing to SFE/SFW.
– We will ask for HEI name, HEI-student’s password.
– The practitioner cannot change anything on the account, but can
request letters to be re-issued to the student.
– HEI advisor calls the Practitioner Helpline 0300 100 0618 with
consent password and student identification reference.
• If the student is with the HEI, and no consent to share has been set up,
we can speak to the student first, and then the HEI.
– Consent to share can be set up at this point also.
3rd Party Consent to Share – SFE / SFW
DSA Response Team
• SFE/SFW can discuss Needs Assessors, NMH Suppliers, HEI DSA
advisers, HEI practitioners about specific DSA queries.
– A consent to share should have been set up using the DSA form
prior to call.
– We will ask for HEI name and check DSA consent to share exists.
– The practitioner cannot change anything on the account.
Academic Year - Timeline
OCT/NOV
COURSES
JAN/FEB
FT Courses
Submission
APR/MAY
AUG/SEP
SEP/OCT
OCT
Data available
in ‘View
Student’
Registration/
Combined
Confirmations
1st
Attendance
ENGAGEMENT
HEI Action
APR
2nd
Attendance
1st Fee
Payment
FEES
STUDENT
FEB
MAY
PT Courses
Submission
SIS
BURSARIES
JAN
Bursary/Fee
Waiver Rules
Entry
Student
Data
Available
FT
Application
Launch
Service
Review
Forums
HEI
Information
3rd
Attendance
2nd Fee
Payment
3rd Fee
Payment
Approvals and Payments
PT
Application
Launch
HE Provider
Seminar
Term 1
Loan/Grant
Payment
Service
Review
Forums
Term 2
Loan/Grant
Payment
Student
Support
Seminar
Term 3
Loan/Grant
Payment
HEI Services Team
 hei_services@slc.co.uk
 www.heiservices.slc.co.uk