Volume 61, Number 4, Summer 2010 Quarterly Publication of the Kentucky Association of Plumbing-Heating-Cooling Contractors KAPHCC FALL CONFERENCE AGENDA FOUR POINTS BY SHERATON, LEXINGTON, KY Friday, October 22, 2010 10:00 a.m. Seminar: Entrepreneurial Boot Camp (With Emphasis on ”Green" Leadership - The Wave of the Future) Bobby Clark - 2 CEU Hours 12:00 p.m. Opening Luncheon Featured Presenter - John M. Marks Executive Director Office of Career &Technical Education Speaker of the House, Greg Stumbo, addresses attendees at the Summer Conference. 1:30 p.m. Opportunity or Greater Liability? The Board of Housing, Buildings and Construction (HBC) at their August 19, 2010, meeting approved the proposal for a state building code change pertaining to CO detectors being required on all new construction and permit holders being required to inform an owner when and where carbon monoxide alarms are required on existing buildings. The proposal covering requirements for new con(Continued on page 13) NEW PARTNER Governmental Affairs Update Ed O’Daniel, Litigation Richard Moloney, Comm. HBC Tim House, Director, Plumbing & HVAC Hank Hancock, KAPHCC Govt. Affairs (Continued on page 2) K4C PLANS 6th KENTUCKY CONSTRUCTION CAREER DAYS The 6th Annual Kentucky Construction Career Choice Council (K4C) Career Days will be held September 29-30, 2010, at the Shelby County Fair Grounds in Shelbyville, Kentucky. Over 2,000 students in construction technology programs from across the state participated last year. The event’s popularity is growing as evidenced by the number of schools participating and students attending. KAPHCC welcomes a new Bronze Partner: The K4C, of which KAPHCC is a member, modeled the construction career fair from the same concept that has been very successful in Famhost, in existence for 30 years, specializes in software for service businesses and a GPS vehicle tracking system. A complete list of partners is on page 6. (Continued on page 14) 2009 K4C Event The INDEX is published quarterly by the Kentucky Association of Plumbing-Heating-Cooling Contractors, Inc. Statements and opinions expressed in editorials and articles by the editors and contributors are not necessarily those of the KAPHCC, and the publication of the advertising does not imply endorsement of products or statements. KAPHCC Alliance Officers For information, contact KAPHCC, 142 Consumer Lane, Frankfort, KY; 502-352-2575; FAX 502-352-2578. Louisville Elaine Knight Cecilia Linda Klein Beverly Flora Mark Johnson: Editor President Corres. Secretary Recording Secretary Shepherdsville Lynn Faulkner: Advertising Representative Sheila Harlow Web page: www.kaphcc.com Treasurer Glasgow Fall Conference (Continued from page 1) 3:00 p.m. Look inside for news on: Committee Meetings Housing, Buildings & Construction HVAC & Plumbing President‘s Report page 5 Executive Director‘s Report page 7 Director of Marketing & 4:00 p.m. Alliance Meeting - Hospitality Suite 6:30 p.m. Reception - Spindletop Hall - Manion Suite 7:30 p.m. Dinner – Spindletop Hall - Manion Suite 9:30 p.m. Hospitality Suite Education Report page 8 Industry Relations Report page 8 KAPHCC Alliance Report page 10 Bluegrass Golf Fundraiser page 11 Derby City Golf Fundraiser Highlights pager 12 Summer Conference Highlights pages 15-17 Saturday, October 24, 2009 Advertisers‘ Index: 7:00 a.m. Breakfast on Own 8:00 a.m. Board of Directors/Membership Meeting 12:00 p.m. SaniFlow Ad page 5 T & S Brass page 13 End of Conference KAPHCC MISSION STATEMENT KAPHCC VISION STATEMENT The mission of the Kentucky Association of Plumbing-Heating-Cooling Contractors is to protect the health of Kentucky‘s citizens, represent the business and professional interests of membership with all levels of government, offer educational programming opportunities and to provide access to exclusive benefits which are designed to protect and improve the profitability of the member‘s business. To serve as the legislative, professional, educational leader and voice of the plumbing-heatingcooling industry in the Commonwealth of Kentucky. 2 Executive Committee Tony Senninger, Louisville President Raymond Kilby, Danville Vice President Frank Henn, Jr., Edgewood Secretary/Treasurer Ron Flora, Shepherdsville Board Representative KAPHCC Board of Directors Bill Gibson, Benson District 1 Al Mattingly, Jr., Owensboro District 2 Chris Eichberger, Louisville District 3 Don Yerkes, Radcliff District 4 Guy Speck, Bowling Green District 5 David Tretter, Edgewood District 6 District Map Fred Roser, Lexington District 7 3 KAPHCC Board of Directors Robbie Wilson, Campbellsville District 8 Michael Teasley, Mt. Sterling District 9 Jerry Price, Prestonsburg District 10 Robert Dowden, Manchester District 11 Elaine Knight, Cecilia Alliance Liaison Stephen Strong, Louisville Industry Liaison KAPHCC Committees Chairs Housing, Buildings and Construction Committee Greg Wilson Boiler, HVAC, Plumbing Affairs Financial Committee Frank Henn Jr. Facilities and Grounds, Governmental Affairs Fundraisers, Insurance, Scholarship Membership Services Committee Raymond Kilby Apprenticeship, Bylaws and Governance, Education, Government Relations, Membership, Nominating Convention Committee Raymond Kilby Industry Relations Committee Stephen Strong 4 President’s Report Fellow Members, As a member of the KAPHCC it is your duty to keep this association strong and running. It requires your time, your knowledge and your money. KAPHCC is recognized as the representative for all plumbing and HVAC license holders and business owners. Through the work of past members as well as our current members, the ever-changing Kentucky Tony Senninger codes, regulations and fees that govern our industry were achieved over many years of hard work. We have built, through the KAPHCC, a system of checks and balances within the HVAC and plumbing divisions of Kentucky. Not only have we protected the health of our fellow citizens, but we’ve developed a profession of licensed, respected craftsman and entrepreneurs. This system of checks and balances is now under attack. It has a virus that is destroying our industry by raiding restricted funds in the divisions of HVAC and Plumbing. This virus at the same time is increasing your permit and license fees to fill the void. It will not stop! The cost of permit and license fees will continue to increase until the system becomes overburdened and collapses. The KAPHCC under your direction has committed to the job of eliminating the virus. But it takes money! Therefore, I am asking every one of you for a $100 contribution to help fund our association in this battle. If the raiding of restricted funds is allowed to continue, you will be paying much more than $100 in increased fees! Your President, Tony Senninger 5 2010 KAPHCC PARTNERS Platinum Partners Logan Lavelle Hunt Insurance & Wealth Management Gold Partners Plumbers Supply Company Speedway SuperAmerica Whayne/The Cat Rental Store – Whayne Supply Co. Silver Partners Associated Insurance Service Inc Bowden & Wood, CPAs Bradford White Water Heaters Brock McVey Coit Cleaning & Restoration Ferguson Enterprises Heick Hester & Associates Koch Air, LLC Lowder Sales, Inc. Sternberg Commercial Vehicle Sales/Thrifty Car Sales The Habegger Corporation WaterFurnace International WinWholesale - The Win Group of Companies/A.O. Smith Bronze Partners Adhawks Advertising & Public Relations Associated Master Plumbers of Northern Kentucky All-State Ford Truck Sales CAS•AIR•CO, Inc. Corken Steel Products Columbia Gas of Kentucky Enterprise Fleet Management Famhost HILTI JEBCCO, Inc Louisville Association of Plumbing, Heating, Cooling Contractors Masters' Supply Northern Kentucky Cross Connection Prevention Association Northern Kentucky Heating & Cooling Contractors Association Ruble Enterprises Seamon Sales Associates Inc. 6 EXECUTIVE DIRECTOR’S REPORT District Meeting Season Over the next two months KAPHCC will host 11 District meetings around the state (District Meeting schedule on page 18). If you have attended numerous District meetings, skip this part; these words are not for you. These words, this insight, are for members who have not yet attended a District meeting. The question is simple. Why should you commit two hours a year from your alreadypacked schedule to attend a KAPHCC District Meeting? Oh, I could write about education, knowledge, legislative arena or other association/industry issues, etc. I could create a David Letterman Top 10 Reasons for attending if necessary. However, a list is not necessary; for the answer to the question is also simple. Mark Johnson The reason you should attend a District Meeting is that KAPHCC is the only association in the state that exists solely to represent your business and professional interests, and there is NO substitution for networking with colleagues from around your District or state. We guarantee your knowledge will be enhanced by interacting with colleagues. We hope to see you at one of the District Meetings. Lawsuit Update As described in the Spring issue of this publication, the restricted funds lawsuit is in the appeal process. We do not anticipate knowing the fate of this appeal until sometime in 2011; therefore a financial update is appropriate. As of September 8, 2010, monies raised include: Six Associations - $15,724.81 111 Individuals - $ 8,815.19 Total $24,540 Remitted to Attorney Ed O' Daniel - $24,540 The good news is Mr. O' Daniel has been compensated for all past work. The bad news is the restricted funds lawsuit account is depleted. The cost of the appeal process is $25,000. Associations that may have a reason to support the discontinuance of the sweeping of restricted funds to balance the state's general fund have been personally contacted. The leadership of these respective associations will address our request for financial help during their meetings this fall. I believe we should know the extent of financial help available by early 2011. Associations contacted include: AGC of Kentucky AIA Kentucky AGC of Western Kentucky Home Builders Association of Kentucky Kentucky Association of Highway Contractors Kentucky Association of Realtors Kentucky Crushed Stone Association Kentucky Dental Association Kentucky Medical Association Kentucky Nurses Association (Continued on page 14) 7 Marketing Representatives – Successful Team Building I am very happy to announce the hiring of three new Marketing Representatives (District Coordinators) for the KAPHCC. Our new team is very talented and excited about their new opportunity. Marketing representative responsibilities include: 1. Membership Recruitment – Develop methods to contact, promote and communicate with all potential members in their districts for the purpose recruiting KAPHCC memberships at all levels. 2. Membership Retention – Set up communications with all existing members in their district to convey association events and encourage input from all members. Joel Berkley Director of Marketing & Education joelb@kaphcc.com 3. District Meetings – Attend respective district meetings and help facilitate when necessary. 4. Membership Campaigns 5. Journeyman Club – Develop and maintain Journeyman Club information/recruitment in their districts. 6. KAPHCC Events – Attend Association events when requested. The new Marketing Representatives are: District 1, 2, 5 – Robert (Bob) Hammond - Bob lives in Bowling Green and has over twenty-three years of sales experience. He has several degrees including a B.A. from Michigan State, B.S. from Great Lakes Christian College and Masters from Liberty University. He’s also bilingual in Spanish and very proud to say he’s also an associate pastor. District 3, 4 – Don Daub – Don lives in Louisville and has a very impressive resume. He’s a columnist for Business First, Past president of Jeffersontown Rotary, Marketing Specialist, past Adjunct Professor, Business Development Specialist just to name a few accomplishments. He has a MBA from U of L and B.S from Purdue University. Districts 6, 7, 9 - Gina R. Smith – Gina live in Lexington and has extensive sales experience in the plumbing wholesale business. Gina’s experiences include Micro Analyst Support Assistant, Administrative Assistant, Office Administrator and Sales associate for Lexington Winnelson. Gina Attended Fugazzi College and Eastern Kentucky University. We’re diligently looking for a MR for Districts 8, 10, 11 and hopefully will have good news soon. I want to personally thank Chris Eichberger, Frank Henn, Fred Roser, Guy Speck and David Tretter for their assistance in the search and hiring process. Industry Relations Report Stephen Strong, Industry Relations Chairman Another summer has come and gone and the children are back in school. It is hard to believe that fall and football is upon us. One of my highlights is to attend the summer conference every year. This year was no exception. I had a tremendous time visiting with old friends and making new ones. This year we were at Jenny Wiley State Resort Park in Eastern Ky. Jerry Price was our host for the event. Thank you, Jerry, for arranging such a great event. I strongly encourage our industry members to plan to attend the fall conference in October. It is very important for the industry members to support our contractors at these events. If we want the contractors to take advantage of the services that we offer, we need to continue to develop our relationships with the contractor members and assist them in any way possible. One way to support the association is attending the district meeting in your area. Check the KAPHCC website to find the date and location in your area and make plans to attend. As the Industry Relations Chairman, I try to attend most district meetings and I would be happy to visit with you concerning any issue. Best of luck to you and your business the remaining year. 8 Stephen Strong The Costliest Marketing Mistake There are doubts about the economic recovery, sending consumers into a ―non-buying‖ freeze, while unemployment rises and home sales stagnate… yet there‘s light at the end of the tunnel….at least if you‘re a contractor. Why? Because the ‗fear alarm‘ being sounded by consumers has also affected your competitors, sending half or more of them into hiding, ―saving‖ money on marketing and promotion. So for those who remain, the competition for their customers has never been more vulnerable, which sadly enough includes your customers. You’ve got a real choice here: You either choose to rally harder than ever around your customers and get extremely smart about customer acquisition, or you don‘t. That, boys and girls, is the costliest marketing mistake. Retention Marketing Slaps the Recession Silly Retention marketing keeps customers. A retention effort is not about pumping a sale in someone‘s face with each contact. It is about maintaining credible, reliable, trustworthy relationships with your client base. Hear me: A strong retention program will out-pull, out-profit, and generally out-perform other forms of marketing – dollar for dollar – than any other marketing investment you can make. Show Me the Money The wise contractor‘s best move is to increase the retention rate (the persistence) following the first sale. As very expensive, exhaustive studies in insurance, banking, and catalog retail have shown, when people own two (or more) products from a company, their loyalty and value increase. In other words, you‘re advised to upsell or cross-sell through re-contact. Echoed by M.L. Kelly, V.P. of Marketing for Ashford, ―When customers return, their purchases are almost double (+84%) the size of their first purchase.‖ Then consider these gold nuggets from Leading on the Edge of Chaos by Emmett C. Murphy and Mark A. Murphy: Acquiring new customers can cost 5 times more than retaining current customers. A 2% increase in customer retention has the same effect on profits as cutting costs by 10%. The average company loses 10% of its customers each year. A 10 point reduction in customer loss rate can increase profits by 45%. The customer profitability rate tends to increase over the life of a retained customer. The case for retention is more than warm fuzzies – it‘s about your bottom line. If you choose not to protect your customer base, please know than many will celebrate your inaction and collect accordingly. Yet you and your customers will celebrate if you remind them of your great value to each other during tighter times. And that is no myth. Adams Hudson is president of Hudson, Ink, a creative marketing firm for contractors and PHCC National Marketing Partner. PHCC members can click here to get a free Customer Retention Report and newsletter sample. You can also email your request to freephccstuff@hudsonink.com or fax it with your company information to 1-334-2621115. See other marketing reports at www.hudsonink.com or call 1-800-489-9099. 9 KAPHCC ALLIANCE ALLIANCE REPORT At the KAPHCC Annual Convention February 18-19, 2011, Embassy Suites Hotel in Lexington, the Alliance will raffle an overnight stay for two at the French Lick, Indiana Springs Resort and a round of golf for two at the Pete Dye Course. Raffle tickets will be sold for $25 each and only 200 tickets will be sold. The value of this raffle is $1,000.00. Tickets will be available at the Elaine Knight first district meeting in September and continue until the February 18-19, 2011, Convention. Monies raised will help fund the Alliance Scholarship Program. We appreciate all who participate in this fundraiser. Elaine Knight Alliance President Alliance Meeting (Summer Conference) (L to R) Bev Flora, Sheila Harlow, Elaine Knight, Erv Klein, Brenda Senninger, Keith Harlow, Ginger Senninger and Linda Klein. 10 KAPHCC PLAYERS 1. ________________________________________________________ Bluegrass Golf Fundraiser Friday, September 24, 2010 2. ________________________________________________________ 3. ________________________________________________________ 4. ________________________________________________________ ____I would like to register as a team - $300 ____I would like to register as an individual - $75 ___I would like to be a Hole Sponsor for - $100.00 Hole sponsorship sign shall read: _______________________________________ 175 Glen Eagle Blvd. Richmond, KY 40475 ____I would like _____ mulligans for $5.00 ea. ____I would like _____ skirts (women‘s tees) for $5.00 ea. ____I can‘t participate, but I would like to donate a door prize. 859.623-4653 877.662.4653 KAPHCC 800-527-4229 www.kaphcc.com Total Amount $________________ Name_______________________________________ Company____________________________________ Address_____________________________________ Tee Time 7:30 a.m. Registration City___________________ State______ Zip________ Phone_______________________________ Email ______________________________________ 8:30 a.m. Shotgun Start Method of Payment *Players must be properly dressed. Golf shoes with soft spikes or tennis shoes only. ______VISA ______MasterCard VIN #_____________ CC#________________________________Exp._____________ Signature___________________________________________ Register on-line at www.kaphcc.com Checks Payable to: KAPHCC 142 Consumer Lane - Frankfort, KY 40601 2010 Event Co-Chair, Fred Roser 11 Derby City Golf Fundraiser . . The June event raised $3,032.36 for KAPHCC Governmental Affairs Fund. Thanks to the golf committee and all who participated in this event. 12 Opportunity (Continued from page 1) struction easily was accepted by the HVAC Board, the State Plumbing Code Committee, Electrical Board and the Board of HBC. However, a considerable amount of concern has been expressed over the issue of the permit holders having the responsibility to inform the owner of the CO detector requirements. The Board of HBC approved both requirements. This will now go before the LRC Administrative Regulation Review Committee. If this regulatory code change is adopted as written, any contractor taking out a required permit such as replacement of a water heater or furnace will have to determine if the structure requires Carbon Monoxide Alarms and so inform the owner of that requirement. Failure to do so would cause the permit holder to be ―assuming a considerable amount of liability,‖ according to HBC Deputy Commissioner George Mann. If you see the glass as half empty, then there is no doubt that the permit holder is being required to accept additional liability. In most cases it will be the mechanic on the job that will be required to utilize his time to explain the details to the homeowner and get their signature to prove they have been informed. This will require additional training time for the journeyman mechanic. The additional cost in discussing this requirement and getting a signature could easily take an additional half hour and still not convince a reluctant owner to sign. Then the retainage of the paperwork for the contractors protection involves a cost. In the sad event that there is a tragedy the permit holder will still be subject to expense in proving they have no liability. So, there is definitely increased cost and exposure to liability. If, on the other hand, you see the glass as half full - the enterprising contractor will load up his service vans with Carbon Monoxide Alarms, train his people on their function and installation procedure and make a lot of money selling and installing them. You may even save a life while making some extra money. 13 Executive Director Report (Continued from page 7) Kentucky Pharmacists Association Kentucky Optometric Association Kentucky Podiatric Medical Association Kentucky Society of CPAs Kentucky Society of Professional Engineers Plantmix Asphalt Industry of Kentucky The Builders Exchange of Kentucky However, we should approach this issue as if there is no other financial assistance coming. Everyone contributing a little is far superior to a few contributing a lot, for this fight is about the future of everyone in this industry. Checks should be made payable to KAPHCC, 142 Consumer Lane, Frankfort, KY 40601. Contributions are tax deductible and placed in a lawsuit account only. "Ten Commandments for Leadership" Representative Derrick Graham, Frankfort, was the featured speaker at an event I attended in 2003. I was impressed with his presentation and told him so before he could escape the room. Shortly thereafter he faxed me the following, which I recently discovered buried in some personal papers. I hope this benefits just one person in their professional or personal life. It helped me. 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) You will find in life that many people are illogical, unreasonable and self-centered. Love and try to trust them anyway. If you do good, people will accuse you of selfish, ulterior motives. Do good anyway. If you are successful, you will win false friends and true enemies. Succeed anyway. The service you render today probably will be forgotten tomorrow. Serve people anyway. Honesty and frankness will make you vulnerable. Be honest and frank anyway. The biggest people with the biggest ideas can be shot down by the smallest people with the smallest ideas. Think big anyway. People pretend to love the "little" people, but sell their souls to the "big" people. Fight for the little people anyway. What you spend years building may be destroyed overnight. Build anyway. People really need help, but may attack you if you do help. Help people anyway. Give the world the best you have and you'll get kicked in the teeth. Give the world the best you have any way. K4C (Continued from page 1) over 20 other states. The Career Fair presents an opportunity for students who are interested in construction careers to converse with people in the business and obtain hands-on experience using tools and operating equipment. These students are the same ones contractors hope to have come to their businesses and submit an application for employment. Because the PHC industry is the benefactor of this endeavor, K4C is calling on all contractors to consider exhibiting at the career days. It will be an opportunity for you to teach and place your name in front of these construction career oriented young men and women. In addition, your participation would greatly enhance exposure to PHCC careers. There is no charge for exhibitors and there are both inside booths and outside areas available for exhibits and demonstrations. A video of the 2009 Kentucky Construction Career Days is available for viewing at www.k4c.org. Exhibitor forms are available through the KAPHCC office. And volunteers are always needed. Please call Mark Senninger, 502-239-3264 or Joel Berkley, 502-352-2575 with questions pertaining to the 2010 Career Days. 14 KAPHCC 2010 Summer Conference—Jenny Wiley State Resort Park Brenda and Ralph Senninger enjoying the festivities! Tony and four of his grandchildren Steve Strong & Frank Henn enjoying the evening at Stone Crest Golf Course. Rep. Stumbo and Destiny Tharpe KAPHCC Board of Directors meets with Speaker of the House, Greg Stumbo - (front row L-R) Ron Flora, Mike Teasley, Guy Speck, Jerry Price, Rep. Greg Stumbo, Elaine Knight, Tony Senninger, Frank Henn Jr. (back row L-R) Robbie Wilson, Al Mattingly Jr, Chris Eichberger, Stephen Strong, Raymond Kilby and David Tretter. 15 Everyone enjoying themselves at Stone Crest Golf Course. Masi Wilson, daughter of Robbie Wilson, and Al Mattingly Raymond Kilby and his family— Zoie, Stephanie, Addi, Raygan and Tucker enjoying the bar bque. Rylee and Kaylin Senninger (Tony‘s granddaughters) David Tretter and Stan Logan Jr. 16 Hank Hancock (L) Rep. Greg Stumbo and President Tony Senninger Tony Senninger, Jerry Price and Mike Teasley are all smiles prior to a CEU Class. Board of Directors/Membership meeting. Tim House, Plumbing Division Director and Interim HVAC Division Director, addresses attendees at the KAPHCC Summer Conference. Lori and Bev Henn enjoying the view of the golf course. Early morning HBC Committee Meeting. 17 District Meetings/HVAC P&I Seminars Schedule… * District 1 – October 13, 2010 – Ms. Scarlett's Restaurant, Grand Rivers * District 2 – October 14, 2010 – Moonlight Barbeque Restaurant, Owensboro * District 3 – October 7, 2010 - Audubon Country Club, Louisville * District 4 – September 16, 2010 – Golden Corral Restaurant, Elizabethtown * District 5 – September 9, 2010 – Bowling Green Country Club, Bowling Green * District 6 – September 15, 2010 – John Phillips Restaurant & Bar, Crestview Hills * District 7 – October 19, 2010 – Logan's Steak House, Lexington * District 8 – September 22, 2010 – The Cove Restaurant, Russell Springs * District 9 – September 30, 2010 – Melini Cucina Restaurant, Grayson * District 10 – October 28, 2010 – Jenny Wiley State Resort Park, Prestonsburg * District 11 – November 4, 2010 – Dave's Steakhouse, Corbin Odd numbered districts hold director elections this year. All meetings will begin at 6:30 p.m. An HVAC Permitting & Inspection Law seminar will be held prior to each District meeting. Two (2) hours of CEUs may be obtained by HVAC Master & Journeymen with seminar attendance. HVAC P & I law becomes effective January 1, 2011. Tim House, Interim HVAC Division Director, presents information on the new HVAC Permitting and Inspection Law in a seminar prior to the District 5 meeting. These seminars are offered before every district meeting. 18 LAPHCC Meeting A few of the attendees at the August 19th meeting. Louisville Association of Plumbing Heating Cooling Contractors (LAPHCC) hosted it‘s latest meeting on August 19th at the Audubon Country Club. Dr. Michael Skinner presented a 2 hour CEU Class on ―Dealing with Stress.‖ The next LAPHCC meeting will be held on October 14th at the Audubon Country Club. Dinner begins at 5:30; meeting begins at 6:30 and a 2 hour CEU will start at 7:00 p.m. If you would like more details on LAPHCC, please contact the KAPHCC office at 800-527-4229. You‘re Invited to attend the Next LAPHCC Meeting! When: Thursday, October 14, 2010 5:30 p.m. Social Hour and Dinner 6:30 p.m. - 7:00 p.m. Meeting 7:00 p.m. - 8:40 p.m. CEU Safety Program Where: Audubon Country Club, Louisville To register or for more information call the KAPHCC Office 502-352-2575 or 800-527-4229 19