IT enabled Business Transformation
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IT enabled Business Transformation Herman Yskout I&O Manager Direct Export & Emerging Markets Table of Contents About Océ Engagement Objectives Engagement Scope Engagement Framework Key Benefits HCL Differentiators 2 Océ Corporate Profile Océ today: ¾ 22,000 people worldwide ¾ Annual revenue 2009: € 2.6 billion ¾ Worldwide distribution in around 100 countries ¾ Direct sales and services in 30 countries ¾ 10 R&D-sites in 9 countries (1,550 people) 3 Océ Digital Book Printing Océ is number 1 in digital book printing When you order a book from Amazon, big chance it’s printed on an Océ system 4 Océ producing newspapers digitally Newspapers printed simultaneous with the home market editions: ¾ ¾ ¾ New York Times in London UK Guardian in New York Australian Sydney Morning Herald in Singapore, London and Los Angeles 5 Bills and bank statements Océ prints your energy bills, telephone bills, bank statements, insurance policies and direct mail promotions. So every time your electricity or telephone bill arrives…you can probably thank Océ! 6 Prints for Manufacturing Manufacturing companies use our systems to print drawings and manuals Nearly all major automotive and aerospace manufacturers print on Océ 7 Océ around the world 8 Engagement Objectives To redefine Business Processes & IT landscape for better alignment with business goals To improve and standardize disparate business processes across various operating companies leading to a lean, agile and risk tolerant organization To design a scalable IT solution to meet rapidly increasing business requirements To accelerate development and global roll out of IT solutions and set up a centralized support team for better coverage To reduce overall IT operating cost To increase information visibility within the organization to facilitate executive decision making To automate reporting of financial results of Operating Companies in Emerging Markets to Océ HQ for consolidation 9 Engagement Scope A Multiservice, Multi-Geo Engagement covering enterprise wide processes Business Areas Order To cash Offer to Order Procure To Pay Logistics After Sales Services Financial Reporting Financial Accounting Business Process Redefinition Fixed Assets IT Landscape Definition Data Management Technical Development Implementation and Support Services 10 Engagement Steps Development of one-time robust solution facilitated multi-geo roll-outs Inputs Business Requirements Best Practices IT System Capabilities Development of Solution Updates Roll Out of Solution 11 Engagement Benefits Benefits spanning from business processes to IT infrastructure Business Process Improvements: ¾ ¾ Robust IT applications landscape: ¾ ¾ ¾ Automated reporting of financial results for Operating Companies in Emerging Markets to Océ HQ for consolidation Consistent and Reliable data as part of data transformation exercise IT Operations simplification: ¾ ¾ Greater integration between custom and package applications enabled by real time data transfer leading to reduction in manual work Lower Operating Costs due to single version of ERP implemented across OpCos Business Intelligence: ¾ Lean and agile organization institutionalized by baseline processes Better controls and uniform standards driven by harmonized business practices across Operating Companies to meet HQ guidelines Enhanced regional visibility leading to faster Change Management and better controls Reduction in IT operating costs through enablement of shared service centre IT Infrastructure Rationalization: ¾ Centralize Hardware and Network Infrastructure for better Quality of Service and lower cost 12 Business Value from HCL Multidimensional Value creation Quality Speed Cost • Structured approach – ensures repeatability of execution steps • Baseline processes based on industry best practices • Execution oriented Solutioning – align HQ and local needs to application and resource constraints to provide workable solutions • Process centricity – reduces dependence on individuals • Effective Change Management – greater adoption by end user • On-demand Resourcing – Quick resource ramp up with a structured Knowledge Transfer process • Faster Turn Around time - Implementations in each OpCo within 34 months timeframe • First time Right – Previous experience and learning leveraged in proactive risk mitigation and decision making • Cost effective solution – Reduction in implementation project cost by leveraging on-off model, without compromising on quality • Centralized offshore support team - expected to yield at least 36% savings annually 13 HCL Differentiators “Advice to Execute” focus supported by robust methodology and tools Strong Business and IT Consulting team with consultants from varied industrial background and extensive consulting experience Accelerated knowledge acquisition of ERP and Custom Applications and designing of the To-Be state of solution HCL as a “One Stop Shop” for varied requirements Leveraging information sources and best practices from Library of business processes for discrete manufacturing industry COEs – SAP, Oracle, JDA, Microsoft “Can Do” Team - Focused, Flexible and Sensitive to Business Needs 14 15
