Final Year Project Definition
PROJECT TITLE
The South African Post Office is not capturing the market share of the parcel and value added
Logistics.
NAME OF THE COMPANY
South African Post Office
BACKGROUND OF THE COMPANY
The South African Post Office delivers more than five million mail items daily.
Its delivery offering includes ordinary mail, a courier service, savings bank and money transfer
service, account payment services and freight moving options. It offers bulk e-mail, SMS and MMS
services.
In June 2013, it launched the Trust Centre, which is licensed as a Certificate Authority that provides
user authentication and legal status to electronic transactions through the use of digital certificates.
The Trust Centre is accredited by the South African Accreditation Authority.
With more than 1 500 fully fledged outlets the SA Post Office can render service in rural parts of the
country where no other major company is represented.
PROJECT SCOPE
A complete communication process to our customers across SAPO. A process of effectively
communicating to our customers need to be developed looking at all systems, trades of tools etc.
•
Customers must get communication of their parcel on time
•
The customer is not in a position to interact and get information of their item because it is
sitting somewhere on a screen. If the parcel arrive on time the consumer (recipient) cannot
reply or cannot give us further instructions.
•
We are not following the trend in the Logistic market of giving greater visibility
MENTORSHIP
Guidance will be provided by the Process Planning and Development Team of the Mail Business
Division within the South African Post Office.
PROJECT APPLICATION PROCESS AND CONTACT DETAILS
Students need to apply for this project before 29 January 2016. Feedback will be given to students
by 12 February 2016.
Contact details: Mrs S Mukanganyama, Cell phone number: 082 568 2866 (012) 649 7655, E-mail
address: susan.mukanganyama@postoffice.co.za.