About Cashbuild
Cashbuild Limited ("Cashbuild") is a South African
based retailer of building materials and products
with over 35 years of experience in providing quality
building materials at the lowest prices, direct to the
public.
Our footprint encompasses 215 stores in six countries across
southern Africa. We employ 4 687 committed employees (as at 30
June 2014) and contract 330 equally committed contractors and
service providers. We are proud of the relationships we have built in
the past and of those we continue to build through our commitment
to mutual growth and our sound strategies for sustainability.
About Cashbuild
Cashbuild's corporate support office is located in Ormonde,
Johannesburg in South Africa, and the Company is listed on the
Johannesburg Stock Exchange under the share code CSB.
Throughout this report, unless otherwise noted, the
terms 'Cashbuild', the 'Company' and the 'Group' refers to
Cashbuild Limited. Please refer to the Organisational structure on
page 11 for the full list of Cashbuild companies.
Cashbuild's Vision, Mission and Core
Values
Our VISION - what we are striving for
Our vision is to be the first-choice retailer and supplier of building
materials and associated products and services in every region of
southern Africa and selected regions in African countries, and to
make a positive contribution in every community in which we trade
.
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Integrated Annual Report 2014
Our MISSION - our undertaking
As the leading mass retailer of building materials and associated products
and services to the full spectrum of consumers in urban and rural areas
of southern Africa, we continuously seek to maximise returns to all our
stakeholders. We do this through:
◗ our ability to understand our customers and markets, which enables us
to offer a focused range of products and services suited to the specific
requirements of each of these markets;
◗ our mutually beneficial relationships with our suppliers, substantial buying
power and ability to control costs, which enables us to offer quality products
at the lowest prices to our customers at all times;
◗ our responsible human resources practices, which make us an employer
of choice and creates a challenging and productive working environment in
which all our people can develop to their fullest potential and are recognised
and rewarded for outstanding performance;
◗ optimally utilising all our resources so as to provide superior, sustainable
financial returns to our shareholders;
◗ a responsible expansion programme and continued growth in profitable
market share;
◗ applying the highest standards of business ethics in all our dealings in
line with appropriate corporate governance and international accounting
standards, and in an environmentally and socially responsible manner; and
◗ applying business processes in line with international best practices through
"The Cashbuild Way".
About Cashbuild
◗ bringing to the communities in which we trade, the lowest priced, quality
building materials and associated products and services, as well as providing
employment opportunities and support to selected community projects;
Our CORE VALUES - our principles
Our Core Values form the basis for all engagement, both within the Company
and externally. Rather than being merely an aspiration, these values are
demonstrated in the Company on a daily basis, with every employee being
accountable to acting in accordance with them at all times. These Core
Values are:
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We follow through to be successful
◗ We strive to do it right first time, every time
◗ We take responsibility in contributing to the Company's success ◗
We recognise and reward outstanding performance
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We listen attentively
We communicate and share all relevant information
We encourage people to seek ways to improve and innovate
We deliver exceptional service and total customer satisfaction
We show respect, honesty and integrity in all our dealings
We empower our people to develop to their fullest potential
We have pride in our work, our Company and ourselves
We contribute to the communities in which we trade
◗ We treat people fairly and equitably
◗ We manage our business "The Cashbuild Way"
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Cashbuild Integrated Annual Report 2014
"The Cashbuild Way" - how we do things
"The Cashbuild Way" is our comprehensive set of procedures
which underpins every process in the Company and which is
aligned to ISO 9001.
The rollout during the previous financial year of various
enhancements to our Intranet to improve the usability of, and access
to "The Cashbuild Way" policies and processes, has proven
highly successful in promoting adherence to the procedures and
ensuring consistent operational practices in our stores.
Our Differentiators - what makes us
unique?
1. We focus on our customers, ensuring that our
stores are:
◗ ready for business;
◗ always in stock;
About Cashbuild
◗ carry quality branded products at lowest prices;
◗ offer everyday lowest prices in each community in which we
trade;
◗ provide free local customer delivery services;
◗ honourable in all dealings; and
◗ ready to go the extra mile.
2. We focus on our communities:
◗ ensuring that Cashbuild is part of the community and that
Cashbuild and the community grow together to mutual benefit;
◗ we have brand loyalty, vested interest and pride;
◗ approaching each new region with cultural sensitivity and
awareness;
◗ developing and empowering the community sustainably; and
◗ creating direct and indirect employment opportunities.
3. We focus on our people:
◗ we take pride in the Cashbuild brand, live the brand and our core
values;
◗ we have a vested interest in the success of the Company and
when we profit, you profit;
◗ we have a decentralised management style, with empowered
store managers and employee forums supported by a
centralised support office;
◗ we have a strong culture of working hard and being accountable;
◗ internal growth and development opportunities are supported by
best in class HR systems, policies, processes; and
◗ our management approach is consistent.
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Integrated Annual Report 2014
4. We focus on our suppliers:
◗ we apply a proven strategic sourcing strategy;
◗ use local suppliers and support their growth and development;
◗ we build long-term relationships over many years based on
common value sets;
◗ we positively influence the upstream value chain to benefit profit,
people, planet; and
◗ we create opportunities to partner for mutual growth.
5. We focus on sound governance and compliance:
◗ a zero tolerance approach is supported by an anonymous tip-off
system controlled by an external third party;
◗ The Cashbuild Way is aligned to ISO 9001;
◗ we employ a triple catch system via an internal audit team, Audit
and Risk Committee, external auditors; and
About Cashbuild
◗ deployment of a new governance IT system for monitoring,
controlling and reporting.
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Cashbuild Integrated Annual Report 2014