Learner
guide
for full and part-time
learners 2013/14
including the
Charter for Success and
Learner Agreement
www.eastridingcollege.ac.uk
info@eastridingcollege.ac.uk
text ercask to 88020
Learner
0845 guide
120 2013-14
0037
1
Contents
Introduction from the Principal
3
College Calendar for 2013-2014
Reception opening times
Eating and Inspire Hair and Beauty Salons
4
Learning Resource Centres Learner Services
Information, Advice and Guidance
5
Gallows Lane
Beverley
Progression6
National Careers Service
Learner Voice
Confidential counselling service
Student Association
National Students Union
Help Crew
Enterprise Society
7
Complaints8
Learning Resource Centres
Moodle
Computer suites
Disability statement
Learning support
Success Centre
College induction
Learner records
Group and personal tutorials
Enterprise entitlement (16-18)
9
10
St Mary’s Walk
Bridlington
Enrichment11
Additional charges
Examination resits
Safeguarding
St James Street
Hull
Safety, health and welfare
12
Smoking policy
Fire/evacuation/accident/injury procedures
Looking after yourself and your property 13
Car parks/parking
Bicycles
Campus maps
Beverley, Bridlington and Hull
14
The Charter for Success 17
The Learner Agreement 25
2
East Riding College
Introduction
from the Principal
Dear Learner
We offer you a warm welcome to East Riding College and hope the time you spend
with us will prove to be enjoyable and rewarding.
Our aim is to provide an overall supportive educational service and to approach this
in an environment which will enable you to reach your own potential. We encourage
you to contribute to the College community life and participate in the many
curriculum enrichment opportunities we offer.
Staff are very proud of the very high success rates achieved by our students.
We have excellent progression routes with many of our students going on to pursue
higher level courses either at the College or at a university, while others use their
qualifications to gain direct entry to employment in their chosen career.
The College will make every effort to advise and guide you as you progress through
your course of study.
This guide has been compiled to provide the introductory information you will need
on the services available to assist you in your studies and personal welfare.
Staff will be pleased to provide you with any additional information you may require.
We hope you will find your time here both beneficial and fulfilling.
Derek Branton
Principal East Riding College
Learner guide 2013-14
3
College calendar for 2013-2014
Autumn Term (2013)
Spring Term (2014)
Summer Term (2014)
Monday 2 September to Friday 20 December
(Half Term Monday 28 October to Friday 1 November)
Monday 6 January to Friday 11 April
(Half Term Monday 17 to Friday 21 February)
Monday 28 April to Friday 27 June
(Half Term Monday 26 to Friday 30 May)
A personalised e-diary, including term dates, is available to every learner via their moodle account
Reception opening times
Day Gallows Lane
Beverley
Time
Term time Monday
8.30am to 5pm
Tuesday, Wednesday and
8.30am to 7.30pm
Thursday
Friday8.30am to 4.30pm
Holiday periods Monday to Thursday
8.30am to 5pm
Friday8.30am to 4.30pm
Day St Mary’s Walk
Bridlington
Time
Term time Monday and Wednesday
8am to 5pm
Tuesday and Thursday
8am to 7.30pm
Friday8.30am to 4.30pm
Holiday periods Monday to Thursday
8.30am to 5pm
Friday8.30am to 4.30pm
Eating
Crofters, Beverley Campus
Open at 8.30am, closing times will be displayed in Crofters.
Bistro, Bridlington Campus
Open at 8.30am, closing times will be displayed in the Bistro.
Longcroft Hall Restaurant, Beverley Campus Bookings can be made at the Hospitality Reception
in the Westwood Building.
Archers Restaurant, Bridlington
Bookings can be made at the main Reception.
Inspire Hair and Beauty salons
Inspire Hair and Beauty, Beverley Campus 01482 390744
Inspire Hair and Beauty, Bridlington Campus
01262 455044
SPECIAL NOTICE: Learners please note that work boots are permitted only within workshop areas.
4
East Riding College
Learning Resource Centres opening times
Gallows Lane
Beverley
St Mary’s Walk
Bridlington
Day Time
Term time Monday 8.30am to 6.30pm
Tuesday, Wednesday,
8.30am to 8pm
and Thursday
Friday8.30am to 4.30pm
Day Time
Term time Monday and Wednesday
8.30am to 5pm
Tuesday and Thursday
8.30am to 8pm
Friday8.30am to 4.30pm
Opening times as advertised are subject to change particularly during holiday periods. Please see
moodle for up to date information.
Learner services
Friendly and highly experienced staff are available at the reception of each of the College’s main sites to
assist you with information and support relating to:
•
Course information and enrolment
•
Travel costs
•
Child care costs
•
Financial support
•
Site information
•
Appointments with Guidance Officers
•
Appointments with the College’s confidential counselling service
•
Personal difficulties
•
Any concerns which you may have about the College
We are here to help, please do not hesitate to ask.
Information, advice and guidance
Expert Guidance Officers are available at each site; they can provide you with impartial information,
advice and guidance on a wide range of matters including:
•
The wide range of courses which the College is able to offer
•
Transferring between courses if you feel that you’ve made the wrong choice
•
Career and progression planning
•
Additional qualifications available to you
•
Fees and fee remissions
•
24+ Advanced Learning Loans
•
The financial support which is available to you
•
Student grants and loans for higher education
•
UCAS applications for higher education
•
Benefits
•
Housing
Appointments may be made to see a Guidance Officer through reception or via your tutor.
Learner guide 2013-14
5
Progression
There is a wide range of help available on career and progression opportunities. Your tutor will provide
up to date information on opportunities in your chosen area of study whilst the guidance team can
provide expert careers guidance. In addition, a wealth of resources is available to you through the next
step portal on the front page of moodle. You’ll also find a careers section in the library to help you make
those important decisions.
National Careers Service
The National Careers Service is a free careers service available to adults and young people (aged 13 and
over). For adults help is available on-line, face to face or by telephone; for young people help is available
by telephone and on-line only. This service can be accessed by visiting https://nationalcareersservice.
direct.gov.uk
The National Careers Service can help you to:
•
Understand the local job market
•
Explore the availability of funding to support your studies
•
Develop your CV
•
Improve your job search and interview skills
•
Progress your career
The National Careers Service also offers a bilingual service for those for whom English is not their first
language. Contact information can be found on the Next Step website.
Learner voice
The College is keen to hear your views, not only on those aspects of the College experience that you
enjoy but also those areas where you feel that there is room for improvement. There are a number of
ways in which you are able to feed back to us on your experience:
•
Termly satisfaction surveys
•
Curriculum area focus group meetings
•
College focus group meetings
•
An active Student Association
•
Learner Governors
•
Learner representation on key College committees
•
National and regional learner panels
If you would like to be a Learner Rep, Student Governor or join one of the College’s committees then
contract Tracy Underwood, tracy.underwood@eastridingcollege.ac.uk, or, alternatively, your tutor.
They’ll be able to advise on how to go about it. It’s your College and we want you to contribute to its
development to benefit not only you but future generations too.
The College reports the actions taken in response to your feedback via posters prominently displayed
in public areas of the College and via a termly tutorial briefing which is delivered to all full-time tutorial
groups.
Confidential counselling service
There are moments in everybody’s life when they need a helping hand. If you experience personal
problems that you are struggling to deal with on your own, the College offers a professional counselling
service and provides help with such matters as:
•
Family problems
•
Leaving home
6
East Riding College
•
•
•
•
•
•
Making difficult decisions
Expressing emotions
Depression
Drugs
Bereavement
Any other personal problems
You can talk to a counsellor in confidence. The important exception to this rule would be if a counsellor was
concerned that you or another person was at risk of serious harm. Appointments may be made through
e-mail, your tutor, reception, guidance services or by calling a confidential dedicated phone line. The
number for this service is displayed on posters throughout the College and in the main reception areas.
Student Association
Why not stand for election as a Student Association representative, apply to be a member of the Help
Crew or join the Enterprise Society? If successful you may then:
•
Represent your fellow learners
•
Develop skills which will enable you to run Student Association activities and add to your
curriculum vitae
•
Attend training days and conferences
•
Organise events
•
Help in the community
•
Develop your entrepreneurial skills
You may also become a member of the National Union of Students entitling you to discounts including
money off your favourite music, fashion, travel as well as access to deals on mobile phones insurance,
cars and finance.
National Union of Students (NUS)
Join the NUS and benefit from a range of discounts. Tracy Underwood, the College’s Enrichment Officer
will provide you with more details at the Freshers’ Fair – be sure to look out for her.
Help Crew
The Help Crew is team of second year students. As part of the College’s Student Association these young
people get involved in lots of different activities throughout the year including the Freshers’ Fair held in
the first week of term. Their role is to support new students during the first few weeks of term and to
help those new to the College to settle quickly into college life. The Help Crew also lead on fund raising
activities throughout the year and much, much more. Look out for them around College in their blue
hoodies, they are there to help you. Remember, if you want to get involved be sure to let us know.
Enterprise Society
We are rightly proud of our highly successful student-led Enterprise Society whose success has been
nationally recognised and which is now in its third year and going from strength to strength. The aims of
the Society are to encourage creativity and the development of business ideas. Membership of the Society
will help boost your employability and networking skills whilst increasing your confidence in business
matters. The Society holds regular meetings, workshops and competitions. The Society also arranges
for successful business men and women to come into College to share their experience, many of them
also work as mentors to help you develop the skills you will need to succeed in today’s global workplace.
Look out for further information at the Freshers’ Fair during induction week and be sure to express an
interest. It’s a perfect opportunity to enhance your cv with that all important next step in mind.
Learner guide 2013-14
7
Complaints
Learners and their families have a right to complain about actions taken by the College. The complaints
procedure is available on moodle. We would encourage you to try to resolve the issue locally, via your
tutor or a member of the learner services team, in the first instance. If your concerns cannot be resolved
at the informal stage then the formal complaints procedure is available. Complaint forms can be
obtained from Reception or via our website.
Learning Resource Centres
Both the College’s Learning Resource Centres (LRCs) provide a comfortable and friendly working
environment, giving access to study areas and many PCs, some of which can be pre-booked to fit in
with your available time. There are printing and copying facilities and access to many other types of
electronic equipment, such as laptops and iPads. The highly experienced LRC team offer frontline
support for IT queries and are available to provide training and advice on how to access the information
you require from physical and on-line resources. There is an online enquiry service.
All new learners to the College are given an LRC Induction. This includes creating your own IT account
on the College network including a personal e-mail account, an introduction to moodle (the College’s
virtual learning environment), the library service and the many resources that are available to help you
with your studies. A programme of information and research skills sessions will also be offered during
the year. Further information can be found in the LRC section of moodle.
Moodle
Moodle is the College’s Virtual Learning Environment. It is the main platform the College uses to provide
you with on-line support. We use moodle to communicate key messages about what you need to know
to make the most of your time in College. There are well-established pages relating to all aspects of the
support provided by learner services, including information, advice and guidance, financial support, the
LRCs and much more.
In addition, you will find a wealth of information to support your programme of study provided by your
tutors. All the resources they are using with you in the classroom will be made available here to provide
you with access 24-7-365 so you can access the College on-line even when the College is closed. Ask in
the LRCs for more information.
Computer suites
The College provides excellent IT facilities. These are situated in a variety of teaching rooms and open
plan areas. Full-time learners have access to all of these areas either by joining a timetabled class or
visiting the Learning Resource Centre open access areas. All College PCs operate Microsoft software
including Office Professional. Specialist software such as Adobe Creative Suite is available on PCs
operated in the Art, Media and Design curriculum area and within the LRCs. We encourage all learners to
take advantage of the teaching support offered in our workshops.
All learners will require a ‘user account’ to access the IT facilities. Accounts will only be allocated when
learners accept the rules defined in the “ICT Acceptable Use Policy”. This will be explained in full during
induction.
Routine monitoring of the computer facilities allows us to gather information, via your user account, of
usage of the network and in particular e-mail and internet. In accordance with the ICT Acceptable Use
Policy and Code of Practice, misuse of IT facilities may result in disciplinary action being taken and may
lead to exclusion. If you are in any doubt over any aspect of IT usage, please consult your tutor.
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East Riding College
Disability statement
We are an inclusive College. We particularly welcome learners with additional needs. These might
include:
•
General learning difficulties and/or disabilities
•
Specific learning disabilities such as dyslexia, dyspraxia or dyscalculia
•
Sensory impairments
•
Mental health difficulties
•
Physical disabilities
•
Personal care needs
•
Other individual needs
We will make reasonable adjustments to accommodate the needs of all our learners and will ensure that
learners with disabilities are not treated less favourably.
We recognise that all staff in the College, both academic and support, must ensure that the individual
needs of learners are met.
We urge all our learners to tell a member of staff about their additional needs. We will then do all we can
to support you and make any reasonable adjustments needed.
All full-time and part-time vocational learners, on all sites, are entitled to support for additional needs.
We are committed to:
•
Eliminating discrimination
•
Promoting awareness of disability issues to staff and learners
•
Consulting with our learners with disabilities to ensure that we are responsive to their needs
If you feel that you are not getting the support which you require please contact either your tutor or a
member of the guidance team.
Learning support
At East Riding College we want all of our learners to succeed and progress. To help with this we have an
expert additional learning support (ALS) team. They provide learning support to meet your individual
learning needs and to help you study successfully.
For most students, ALS is extra help to improve literacy and numeracy skills. This support is provided
to make sure that you do well with your coursework and assignments. A member of the ALS team will
help you and other learners during both your timetabled classes and at other times agreed with your
tutor.
If you have a disability or medical condition, we will always do our best to provide any support you
need.
Success Centre
The Success Centre is available to all learners at East Riding College and provides support tailored to
individual learning needs. At a time that suits you, you can get one-to-one support from the friendly
staff for a variety of study skills. This support may help you to get better grades for your assignments.
For example, the team can explain the mysteries of Harvard referencing and academic writing to you, as
well as give you guidance on how to research and plan an essay.
You can get help with any of the following:
•
Time management
•
Assignment planning
Learner guide 2013-14
9
•
•
•
•
•
Assignment structure and presentation
Research skills
Grammar and spelling
Proof reading
Support on improving your grades
The Success Centres also provide a quiet place to complete your work. Details of opening hours are
available on moodle.
College induction
There is a wide range of information, resources and activities which we feel are important in helping you
to settle into your course and the College as quickly and as smoothly as possible. In order to introduce
these to you in an enjoyable and informative way, the College holds an Induction Fair at the Beverley and
Bridlington sites. Learners from the St James Centre attend the Beverley Fair. You will be able to look at
and express an interest in a wide range of College activities and services.
Full-time learners will meet with the College Principal and the Director of Learner Services, Collaboration
and Diversity and, during a full induction programme organised by your course tutor, you will receive full
information on all aspects of support for learners as well as enrichment activities. This will be in addition
to the information provided by your tutors, the College’s Safety, Health and Environment Manager and
the learning support team.
Learner records
Personal information is collected at enrolment. If there is any change to your personal information
during your course, you must notify the College via Reception and also notify your course tutor.
Please note that the College’s collection and use of data is governed by the Data Protection Act 1998.
Group and personal tutorials
Every full-time learner has a personal tutor who will assist you with all aspects of your studies and any
matters relating to your progress. For part-time learners, your subject tutor will provide the support
which you require.
For all full-time learners, individual and group tutorial sessions will be timetabled for your tutor group
and the full purpose of the tutorial support will be explained during your induction.
These are just some of the areas that will be included in your group programme; health and well
being, equality and diversity, staying safe, personal finance, environment, enterprise and progression
opportunities. All full-time 16 to 18 year old learners receive a mandatory enterprise entitlement to
support the development of essential employability skills.
For all learners, individual tutorials may be arranged with your course tutor. These are confidential
in nature and are designed to give you support and guidance throughout your course. All full-time
learners receive regular one-to-one tutorial support. Your tutor will work with you to develop an
electronic Individual Learning Plan (eILP) which reflects your previous achievements and identifies your
development priorities including target grades relating to your main programme of study as well as
mathematics and English. Your tutor will regularly review your progress against the agreed plan with
you to ensure that you are on target to successfully complete your programme.
Enterprise entitlement (16 to 18)
The Learner Enterprise Entitlement ensures that you have the opportunity to develop those critical
employability skills. Through class and project work you will develop a wide range of knowledge and
10
East Riding College
skills to prepare you for your future career. Development priorities include creativity, communication, negotiation, time management, money management, problem solving, information gathering, networking,
team working, identifying customer need and opportunity, initiative and risk awareness.
All learners complete an enterprise project.
Enrichment including sport and activity
The College has a comprehensive and very popular programme of sport and physical activity for you to
enjoy during your time at East Riding College. Whether you’re a complete novice or an experienced team
player, we have enrichment and extra-curricular opportunities for you to participate in at the level which
suits you.
The College recognises the importance of sport and physical activity, not only in keeping you fit
and healthy but also in developing your communication and interpersonal skills, increasing your
employability and developing those important personal attributes for your C.V. We provide as many
opportunities as possible for you to participate in at a time that fits in with your timetable. It’s also the
perfect opportunity to meet people and make new friends.
The programme is learner focused and is developed in response to the feedback that you provide us
with through the questionnaires we ask you to complete during your first few weeks at College.
Additional charges
There are additional charges (on top of course/tuition fees) for the following items at East Riding College;
additional charges are subject to change, please ask if you require additional information:
•
Printing in excess of your termly allowance will incur additional charges.
•
LRC fines – these are imposed for any items received after the date they were due for return
and will be notified by LRC staff when resources are returned.
Examination resits
Candidates resitting examinations will incur an additional fee to cover awarding body, invigilation and
administration costs. Fees must be paid in full at the time of registration. Information relating to the fee
payable is available upon request.
Safeguarding young people and vulnerable adults
The College will not under any circumstances tolerate bullying or harassment. We take personal safety
very seriously. You have the right to be and feel safe.
People should not harm or abuse you, or threaten to do this. Your responsibilities are to respect other
people’s rights to safety, and not to harm, abuse or harass others or threaten to harm, abuse or harass
them. There are staff available who are there to support you and make your place of learning safe.
Don’t wait.
If you are worried about your own safety or well-being or that
of another young person or vulnerable adult then contact:
Lynn Bhalla – Telephone 01482 390920,
e-mail lynn.bhalla@eastridingcollege.ac.uk
David Daulby – Telephone 01262 455007,
e-mail david.daulby@eastridingcollege.ac.uk
To report concerns at College, e-mail respect@eastridingcollege.ac.uk
To report concerns online, go to www.thinkyouknow.co.uk
Students in the workplace should contact their supervisor or tutor.
Learner guide 2013-14
11
Safety, health and welfare
It is the policy of the College, so far as it is reasonably practicable, to provide a healthy and safe
environment with reasonable welfare facilities in all its establishments. This provision is intended to be
for the benefit of employees, learners and all visitors who may have occasion to use or visit the sites.
We have established and maintain healthy and safe working procedures and promote the observance of
all relevant statutory provisions on the part of all employees and learners, together with all other persons
who may use or visit the establishment through the provision of appropriate information, training and
supervision.
A full copy of the Health, Safety and Environmental Policy can be viewed in the Learning Resource Centre
or, alternatively, ask a member of staff.
Smoking policy
East Riding College actively discourages smoking and it is only allowed within designated points on all of
its sites (see site maps).
Health and safety information boards are located in all main Receptions.
Fire and emergency evacuation procedure
1. If the alarm bell rings in the building you are in, you should leave by the nearest available exit and
report to the fire assembly point. Do not evacuate if the alarm is sounding in another building
unless instructed to do so.
2. Learners should go immediately to their nearest fire assembly point as indicated throughout the
College.
3. All learners, including any on directed private study, must report to their course tutor at the fire
assembly point.
4. All work based learning learners must report to appropriate staff at the fire assembly point.
Never ignore a fire alarm bell
Accident/injury procedures
In the event of an accident or dangerous occurrence, assistance can be obtained from Reception who
will locate the nearest first aider to you.
All accidents must be reported to Reception and recorded so that the correct legal procedures can be
carried out. This applies to any injury sustained while engaged in any activity relating to the College,
including visits and work placements.
All accidents, whether or not any injury results, will be notified to the Safety, Health and Environment
Manager who will carry out an investigation in order to discover the cause and to prevent a recurrence.
You can contact the Safety, Health and Environment Manager via Reception.
Looking after yourself and your property
Any items found should be handed into the College Reception. If you lose anything, report it to your
personal tutor/course leader and enquire at the College Reception whether it has been handed in.
The following advice has been given to the College by the community police and crime prevention
officers. Please read and follow this advice; it could save you a great deal of distress and inconvenience.
12
East Riding College
Looking after yourself - dos and don’ts
Do
•
•
•
•
•
•
•
Don’t
•
•
•
•
Let someone know your plans - if you change them make a phone call – let somebody know
Choose well lit streets if you go out alone and walk purposefully in the centre of the pavement
Check that it really is a taxi that you are getting into
Wear bright clothing and if there is no pavement walk towards the on-coming traffic
Step back if a car stops and you are walking alone
Carry identification
Avoid trouble - cross the road or walk the other way if you think there may be a problem
Take short cuts if they are through an isolated area
Go off on your own at night
Accept lifts or hitchhike
Sit on the top deck of a double-decker bus at night (sit downstairs, near the driver)
Looking after your property
•
•
•
•
Avoid taking unnecessary valuables to the College; in particular cheque books, bankers cards
and large quantities of money
Keep your wallet/purse/mobile phone on your person at all times. Do not leave them in your
coat pockets or on the back of your chair
If you cannot find anywhere secure to put your belongings, seek advice from your tutor
If you see anyone in suspicious circumstances within the confines of the College,
inform your tutor
Use of cars and parking
The College provides car parks for use by learners. For the safety of fellow learners, staff and visitors, you
are required to keep the speed of your vehicle below 10 mph. Failure to keep within this limit will result
in your car being banned from the site. Learners who travel to College by car will be asked to register
their vehicle at enrolment.
The College has a number of designated parking spaces. At St. Mary’s Walk you are allowed to use
Bridlington Rugby Club as an alternative. Please respect our neighbours and do not park in the road,
use the car parks provided.
At the Gallows Lane, Beverley site please arrange to be dropped off at the bottom of the drive instead of
being driven into the grounds. This will ease congestion around the site.
Unfortunately, we cannot allow cars to be left on site overnight and we can accept no responsibility for
loss or damage sustained whilst a vehicle is on site.
Several spaces are reserved for disabled parking and we ask for co-operation from learners to ensure
they are available to those who need them.
Bicycles
The College encourages the use of cycles wherever possible and provides cycle racks but learners are
strongly advised to lock up their bicycles when left. Bicycles are left at your own risk.
Funding
Learners enrolled on courses at East Riding College are part funded by the
European Social Fund.
Learner guide 2013-14
13
14
East Riding College
Motorcycle
park
Car park 3
Westwood building
LRC
Rooms W1-15,
The Longcroft Hall Restaurant,
Travel shop and Inspire salons
S1-4
Marketing/Artwork/Maps/2013BeverleyA3
M5
M6
R1
R3
Rooms L1-16
and Crofters
S1
S2
VCR
Reception
Smoking
shelter
Q2
Gallows Lane
M23
Q3
Q1
H1
H2
M22/21
All
deliveries
Car park 1
S3
Rooms S1-3,
S4-7(upstairs)
H3
Rooms H1-5, and
Business Centre
Hudson Building
Warriner Building
Longcroft Hall
Bicycles
Learning Resource
Centre
Gallows Lane, Beverley
East Riding College
M29
M27
M26
M28
(Lab)
Q10
Q9
Q8
Key
Q11
Q12
Q13
Rooms Q1-13
The
Quadrant
Q14
Q15
Two way traffic
One way system
Disabled car parking
Fire
assembly
point
Overflow car park
Main car park 2
Motorcycle
park
H6 H7
Q4 Q5 Q6 Q7
M30
H5
H4
East Riding College
St Mary’s Walk, Bridlington
G20
Brickwork
workshop
Ground floor plan
G25
Joinery machine
shop
G22
Joinery
G26
workshop Motor vehicle
workshop
Male
changing
Smoking
shelter
Female
changing
G64
G65
G27
G28
Motorcycle
workshop
Marine
workshop
G30
G63
Training
kitchen
G05
Production
kitchen
G62
Rear
entrance
Learning
Resource
Centre
G04
Archers
Restaurant
Management
offices
Bistro
kitchen
G54
G53
G52
Reception
The Bistro
Toilets
Guidance
offices
G40
New Horizons
Travel Agency
Main
entrance
F12
Welding
workshop
First floor plan
F13
F15
Staff
room
Toilets
F16
Energize
fitness
suite
Fire
exit
F17
Staff
room
2D workshop
F21
F18
F06
F51
Textiles
F22
F48
F05
F52
F23
F47
F04
F24
F55
F46
F02
Inspire beauty
salon
F45
F56
F26
e
nc
na
Fi
Nail
salon
F43
F42
Staff
room
Toilets
Learner guide 2013-14
F36
F34
hair
salon
Inspire hair
salon
F32
15
East Riding College
St James Centre, Hull
Common Area
Ground floor
plan
JG14
JG13 JG12
JG9
Resource
room
Common
Area
JG10
Band
Band
Band
JG8
JG15
JG16
JG11
Mixing studio
Tracking
studio
Vocal room
Common Area
Common Area
JG7
Toilets
Common Area
Garden
Smoking Area
Lift
JG6
Toilets
Kitchen
JG4
Reception
JG17
Dining area
Caretakers
Common Area
JG18
JG1
JG2
JG3
First floor
plan
JF4
JF7
JF6
Music IT room
IT room
JF5
Common Area
JF3
JF8
JF9
JF10
Music staff office
TUS
Managers
office
TUS Resources
Old
Server
Room
Common
Area
Walkway
Landing
Toilets
ERC
Server
Room
Garden
Below
JF2
Lift
IT room
Toilets
Common Area
JF1
JF11
16
JF12
TUS
staff
office
East Riding College
Charter for
Success and
Learning
Agreement
2013/14
Learner guide 2013-14
17
EAST RIDING COLLEGE
The Charter
for Success
A guide for learners, their parents, carers and guardians
2013-2014
Equality and Diversity
The College is committed to improving opportunities for all learners and strives to provide an inclusive,
positive and high quality learning experience that meets the needs of learners in respect of their gender,
disability, race, ethnicity, faith, belief, age and sexual orientation.
Welcome to East Riding College
This Charter outlines our commitment to providing you, the learner, with high quality education and
training and tells you about your entitlements and responsibilities as a learner at the College.
Our Mission is:
“East Riding College will be a leader in the economic and social development of the region, working in
partnership to provide access to the highest quality education and skills training to meet the needs of
individuals, employers and the communities it serves.”
We believe that everyone who is capable of benefiting from the wide range of education and training
opportunities offered by the College is entitled to a high quality experience no matter what the length
or level of programme of study. To help us achieve this aim, we welcome ideas and suggestions for
continuous improvements in both the range and delivery of our services.
This Charter is a means of highlighting our commitment to you. The Governors and I are constantly
seeking ways of taking your views into consideration. Make sure you take part in the College’s regular
Learner Surveys and Focus Group meetings. Please do not hesitate to contact us if you wish to
influence the way East Riding College could make learning work even more effectively for you and the
communities we serve.
May I take this opportunity of wishing you every success in your chosen programme of study.
Derek Branton
Principal
18
East Riding College
Learner Entitlement
We have asked our learners what they want from the College and have agreed this Charter with them.
The College will provide:
•
Information, advice and guidance on your chosen programme of study, progression opportunities
and the financial and welfare support that is available to support you whilst at College.
•
A named personal tutor. For part-time learners this would normally be your subject tutor.
•
Financial support which helps the most vulnerable
•
A comprehensive induction programme at the beginning of your course, introducing you to the
College, your course and the qualifications that you will be working towards, your course team, your
personal tutor and how you will be assessed.
•
High standards of teaching, support, advice and guidance
•
A range of teaching and learning styles that reflect the way in which you learn best.
•
Learning support with reading, writing and numeracy skills where appropriate.
•
An Individual Learning Plan agreed with your tutor and regularly reviewed (at least once a term).
•
A tutorial for all full-time learners including group tutorial activities and regular one to one tutorials.
•
An Enterprise Entitlement for all full-time, 16 to 18 year old learners.
•
Fair and open assessment with feedback and written comment.
•
A safe learning environment, within which you are safe and feel safe, where bullying and
harassment are not tolerated.
•
The opportunity to develop your numeracy, literacy and IT skills.
•
The opportunity for all full-time learners to participate in work-related activity.
•
Access to activities which develop employability and personal development
•
The opportunity to participate in enrichment activities, including sport, for those learners on fulltime programmes.
•
Reports on your progress at least twice per year.
•
A confidential reference from your tutor when or before you leave the College.
•
Opportunity to access, from both within and outside of the College, the virtual learning
environment, moodle, and, for all full-time learners, a range of resources to support your learning.
•
Access to high quality Learning Resource Centres with e-learning resources, books, journals,
computers and other resources.
•
Access to Learning Resource Centres during published opening hours
•
Access to computers; we have a ratio of one computer to every three learners. You should not have
to wait more than one hour for access to a PC.
•
Ease of access to premises, buildings and courses for all learners.
Learner guide 2013-14
19
•
A College committed to improving opportunities for all learners, and providing an inclusive, positive
and high quality learning experience that meets the needs of learners in respect of their gender,
disability, race, ethnicity, faith, belief, age and sexual orientation.
•
Access to counselling and advice on health and welfare, accommodation, finance and careers
•
The opportunity to give us your views on your experience at College through Learner Satisfaction
Surveys and Focus Groups and support to help you do so
•
The opportunity for learners, through a focus group meeting, to contribute to the annual review of
the College’s mission statement, values and Charter for Success
The College will provide learners with the following information:
•
Sufficient advance notice of changes to timetables, cancelled classes, rescheduling of teaching and
learning etc. to minimise disruption to learners and their learning
•
A course timetable which provides details of class times, tutors and the location of classes
•
A course handbook which includes details of your course, the subjects which you will study,
assessment, examination arrangements and regulations, and the support available to you
•
Information about the progression opportunities from your course and what you can do next
including further and higher education, employment and career options.
•
Course costs, payment options and deadlines and an estimate of any additional costs
Parent, Carer and Guardian Entitlement
Parents, Carers and Guardians of learners aged 16 to 18 are entitled to:
•
At least two written reports each academic year on your son or daughter’s progress
•
An invitation to at least two progress evenings each year
•
The opportunity to talk to your son or daughter’s personal tutor should you have a concern relating
to their progress
•
Information from the College relating to any significant concerns that the College may have relating
to your son or daughter’s progress
•
The opportunity to consent to your son or daughter’s participation in any College related trips or
tours
•
The opportunity to provide feedback on your perceptions of the College
Your Responsibilities
Whilst you are a learner at the College, we expect that you will:
•
Attend induction.
•
Attend all of your classes on time.
•
Have a positive attitude towards your work and complete set work and assignments on time and to
the best of your ability.
•
Behave in a way that causes no offence or danger to others including our neighbours.
20
East Riding College
•
Treat staff and learners equally and respectfully.
•
Obtain the agreement of your tutor, in advance, of any essential absences.
•
Take responsibility for your own learning: actively engaging in your course; spending sufficient time
in private study; and participating fully in group learning activities.
•
Making prompt payment of any charges made by the College.
•
Support your course representatives in their role.
•
Respect the College’s buildings, premises, equipment and the learning environment.
Equality and Diversity - Our Promise to Learners
Everyone at East Riding College works actively to promote equality and support all the diverse needs
of learners, in respect of their gender, disability, race, ethnicity, faith, belief, age and sexual orientation.
College staff will treat learners and colleagues equally and respectfully. WE shall not tolerate actions and
remarks which undermine this.
This means YOU can:
•
Play a full part in classes, groups, all learner activities and the learner and College community.
•
Feel safe.
•
Be confident that your own experience and beliefs will be shown respect provided you do not seek
to impose them on others.
YOU will be free from:
•
Offensive name calling and remarks.
•
Other forms of bullying or harassment.
•
The imposition of views offensive to your beliefs.
In return YOU are asked and required to:
•
Tolerate the expression of views and experiences different from your own provided this is not done
in a bullying or offensive way and does not contravene the law.
•
Not demonstrate or threaten any abusive behaviour.
•
Attend all of your timetabled College lessons/workshops and activities punctually.
East Riding College Student Association
The aims of the Student Association are to:
•
promote the general interests of the College’s learners
•
represent the interests of the College’s learners
•
plan, co-ordinate, promote and deliver social, sporting and cultural activities for East Riding College
learners The aims of the Association shall be practiced without discrimination on the grounds of age, gender,
race, religion or belief, creed, sexual orientation, disability or learning difficulty. The Association will actively promote equality of opportunity.
The Association shall practice the above aims independent of any political party or religious organisation.
Learner guide 2013-14
21
Service standards
In order to give you a high quality learning experience, we have set service standards in many areas.
We regularly check how we are meeting these standards and report this back to you and to the
Governors of the College. The standards we have set are:
1. Teaching and learning:
•
We will provide you with a timetable during your induction
•
We will notify you of any changes to your timetable at the earliest opportunity
•
We will only cancel a class when it is essential to do so
•
We will give as much notice as possible regarding changes to your timetable
•
All classes will commence on time
2. Marking your work:
Your regular assignments, if handed in on time, will be assessed and returned to you normally
within 15 working days. You will receive constructive feedback on your work.
You will be entitled to an explanation if this period is extended.
3. If you are an Apprentice you will:
•
Be visited by your tutor/assessor once every six to eight weeks.
•
Have Individual Learning Plans (ILPs) which your tutor/assessor will review with you.
•
Receive written feedback on your progress.
4. Reporting your progress:
You will receive progress reports twice per year.
5. If you have a formal complaint:
•
All formal complaints will be acknowledged within two working days.
•
You will receive feedback on your complaint within ten working days and at regular intervals
(monthly minimum) until the complaint is resolved.
6. Health and safety:
We will make sure you study in a safe and healthy environment. You will receive a health and safety
induction at the beginning of your programme. The College’s Safety, Health and Environment
Policy is available on moodle.
A team of qualified first aid personnel is on hand in case of emergency.
No smoking is allowed in the main buildings or classrooms. Designated areas for smokers have
been set aside at all East Riding College premises, smoking is permitted in designated areas only.
22
East Riding College
What to do if things go wrong
1. Complaints and compliments
We aim to resolve complaints from learners as quickly and as near to the source as possible. If the issue
cannot be resolved by the member of staff approached then the appropriate manager will be notified
and he/she will contact you.
If you are not satisfied with the outcome at this stage then the complaint can be referred to the formal
process.
Formal process:
•
All formal complaints will be acknowledged within 2 working days.
•
You will receive feedback on your complaint within 10 working days and at regular intervals
(monthly minimum) until the complaint is resolved.
Compliments will be passed on to the relevant member of staff and their manager.
2. Academic appeals procedure
If you believe that an assessment or piece of work has been unfairly marked, please use the Academic
Appeals procedure. You can look at the procedure in Learner Services.
Charter and Learning Agreement Review
The College will review its Learner Charter annually in consultation with representatives of the student
body.
For further information
The Student Handbook will tell you all you need to know to enjoy and benefit from your time with us.
Details of all policies and procedures can be found on moodle and in reception.
A message from the Chair of Governors
“East Riding College’s governors come from a variety of different backgrounds reflecting local
community, industrial and commercial interests. Our primary role is to support the College, its staff and
learners to work towards its Mission Statement. We welcome the Charter and its commitment to quality
and service. We also recognise that excellence is difficult to achieve without constantly renewing and
improving the extensive range of services on offer. We value the contributions that can be made by all
parties involved, i.e. the learners, the staff and the communities we serve.
If you would like to help us in that process, please contact the members of the Corporation through the
Secretary to the Corporation and we pledge to respond to all issues raised and implement, wherever
feasible and viable, the suggestions that will contribute positively to the quality of our services.”
David Thacker
Chair of East Riding College Corporation
Learner guide 2013-14
23
24
East Riding College
Learning
Agreement
2013/14
Learner guide 2013-14
25
Part A
Attendance
As a student at East Riding College you are expected to attend every lesson
on time and participate fully in all:
1.
Timetabled subject sessions
2.
Organised placement sessions
3.
Course-related enrichment activities
4.
Appropriate functional skills sessions
5.
Agreed support sessions
6.
Tutorial sessions
Part B
Progress and participation
As a student at East Riding College, you are expected to:
1.
Arrive punctually at all sessions
2.
Complete all coursework and assignment tasks within the deadlines set by tutors
3.
Behave in a manner which causes no disruption, offence or danger to other learners or
members of staff
4.
Maintain satisfactory progress towards the goals set out and agreed in your Individual
Learning Plan, maintaining effort and commitment to all your courses
5.
Attend all examinations for which you are entered
6.
Switch off all mobile phones and other electronic devices in all teaching and learning areas.
Learners are expected to make progress in all subjects outlined in their Learning Agreement/Individual
Learning Plan. Progress is assessed by course tutors and you will receive progress reports twice a year.
Learners who are identified as not making sufficient progress will be referred to the Guidance Team for
advice and new aims and objectives will be agreed.
PLEASE NOTE: Learners in receipt of a Guaranteed Bursary or financial support from the College’s
Learner Support Fund should be aware that failure to comply with any of the terms and conditions set
out in Part A and Part B of this document or breach of any College Policy will result in payments being
withheld. Payments are at the discretion of the College.
Part C
The College
Full details of the College’s commitment to the Learner are contained in the Learner Charter.
26
East Riding College
Part D
Learners in receipt of a Guaranteed Bursary
1. Weekly payments
Weekly payments are made based upon electronic attendance data. Registers will be checked together
with absence reports and a decision will be made whether or not the payment should be authorised. If
a decision is taken NOT to make a payment for any reason, the learner and his/her tutor will be notified
by e-mail.
Payments are normally processed on Tuesday of each week and are transferred to the learner’s account,
usually arriving each Friday. Bank Holidays will delay payments.
2. Partial weeks
Learners will be paid for partial weeks such as induction week and those containing public holidays
providing they have fulfilled the attendance requirements for the remainder of the week.
3. Absence lasting a full College week
Guaranteed Bursaries are intended to provide support for College-related costs and are therefore
NOT paid during periods of absence, for any reason, which last a full College week. Shorter periods of
absence must be authorised in order to claim a payment.
4. Long-term sickness/disability
Any learning programme should be agreed between the College and the learner. A minimum of 12
guided learning hours each week are required. However, in respect of learners who are disabled within
the meaning of the Disability Discrimination Act, the College will consider what reasonable adjustments
should be made to facilitate the learner’s ability to carry out the required guided learning hours. Where it
becomes clear that absence is going to be long-term and that the learner will be unable to complete 12
guided learning hours for a significant length of time, the College will consider whether it is reasonable
to continue Guaranteed Bursary payments during this period.
5. Overpayment
The learner will be notified of any overpayment which will then be recovered from future payments.
6. Fraud
In the event that a fraudulent claim is discovered, the relevant payment(s) will be stopped. The College
will then take further action to recover the amount fraudulently claimed. Any fraud will be recorded on
the learner’s record and will also result in formal disciplinary action.
7. Appeals
Learners wishing to appeal against payment decisions made by the College should do so in writing by
letter to Learner Services or e-mail to Financial.Support@eastridingcollege.ac.uk .
8. Queries
Contact Learner Services through Reception on your site of study or call 0845 120 0037
Learner guide 2013-14
27
APPENDIX 1
Absences
Sickness absence
The College is entitled to refuse requests for sickness absence if there is reason to doubt the
validity.
Sickness absence will NOT automatically be accepted as a reason for authorised absence
and Guaranteed Bursary payment may be refused.
The following authorised absences MUST be agreed by your tutor and appropriate evidence
provided
Absence reason
Evidence required
Pre-arranged personal reasons eg religious
holiday, attendance
at a funeral
Notify your tutor in advance. You must obtain tutor authorisation
at least 48 hours in advance.
Unforeseen personal reason eg child illness,
family bereavement
Telephone your tutor before 9.30am
University interviews, Notify your tutor in advance. Provide a copy of the letter
open days and job
confirming the arrangements.
interviews
Pre-booked
Notify your tutor in advance. Provide a copy of your appointment
appointments eg dentist, card/letter.
doctor, hospital
Emergency appointments
eg dentist, doctor
Ask for an appointment card when you attend.
Telephone your tutor before 9.30am
Wherever possible, learners should try to arrange appointments outside their College
timetable.
Guaranteed Bursary holders only
Absence Reporting
28
Inform your tutor by contacting the person notified to you at
induction before 9.30 am every day you are absent
East Riding College
LEARNING
AGREEMENT
College copy
Once you have read through all the conditions listed above then you are asked to sign
this page and return it to your tutor.
I fully agree to be bound by the conditions listed in this document.
Name of Learner: ............................................................................................................................
ERC ID No: ........................................................................................................................................
Courses to be studied:
Learner signature: ............................................................................... Date: .............................
College signature: ............................................................................... Date: .............................
Learner guide 2013-14
29
Return this page to
your tutor
30
East Riding College
LEARNING
AGREEMENT
Learner copy
Once you have read through all the conditions listed above then you are asked to sign this
page and retain it for your records.
I fully agree to be bound by the conditions listed in this document.
Name of Learner: ............................................................................................................................
ERC ID No: ........................................................................................................................................
Courses to be studied:
Learner signature: ............................................................................... Date: .............................
College signature: ............................................................................... Date: .............................
Learner guide 2013-14
31
A list of useful names
Principal
Derek Branton
East Riding College, Gallows Lane, Beverley, East Yorkshire,
HU17 7DT
Telephone: 01482 390707
Vice Principal Curriculum and Quality
Andrew Wren
East Riding College, Gallows Lane, Beverley, East Yorkshire,
HU17 7DT
Telephone: 01482 390707
Secretary to the Corporation
East Riding College, Gallows Lane, Beverley, East Yorkshire,
HU17 7DT
Telephone: 01482 390709
Director of Learner Services, Collaboration and Diversity
David Daulby
East Riding College, St Mary’s Walk, Bridlington, East Yorkshire,
YO16 7JW
Telephone: 01262 455007
School Liaison and Guidance Manager
Melanie Brown
East Riding College, St Mary’s Walk, Bridlington, East Yorkshire,
YO16 7JW
Telephone: 01262 455010
Client and Enrichment Services Manager
Lynn Bhalla
East Riding College, Gallows Lane, Beverley, East Yorkshire,
HU17 7DT
Telephone: 01482 390920
The College’s Charter and Learning Agreement are available in alternative formats upon request from
Reception
www.eastridingcollege.ac.uk
info@eastridingcollege.ac.uk
text ercask to 88020
32
0845 120 0037
East Riding College