UNIVERSITY OF REGINA MBA 816/ GBUS 816: Production and Operations Management Fall 2014 Course Outline Instructor OFFICE PHONE E-MAIL CLASSES OFFICE HOUR : Dr. EMAN ALMEHDAWE : ED-524.6 : (306) 585 4728 : Eman.Almehdawe@uregina.ca : 1:00 – 3:45 P.M. Saturdays in Education Building 616. : By appointment. COURSE DESCRIPTION This course provides an introduction to the concepts, processes and problems associated with the production and operations management (POM) function which is primarily concerned with productivity and techniques for solving business problems. COURSE OBJECTIVES This course aims at providing the students with tools for understanding operational processes, and preparing the students to analyze and continuously improve the firm’s operational performance. In this course, we preview organizations as entities that should match the supply with demand. By the end of the course students should be able to: Explain how operations strategy is a pattern of decisions about processes and supply chains that achieve specific competitive priorities; Understand and know how to implement operations management tools to improve the performance of an organization; Define capacity, and describe different ways to measure capacity, assess process capacity, and calculate capacity utilization; Describe the principles and elements of lean operations and how they contribute to improved quality and productivity; Define the nature and strategic importance of supply chains, and their linkage to core processes. COURSE MATERIAL Textbook: Matching Supply with Demand. By Gérard Cachon and Christian Terwiesch. Third edition published by McGraw-Hill. The book is available at the U of R bookstore. Case Package COURSE MANAGEMENT The course homepage is available at http://www.uregina.ca/urcourses/. Lecture slides, announcements and all other related material will be posted on the course web page. Check the website regularly. 1 COMMUNICATION Please use the email address provided on this document for all communication. Don’t use UR courses email. Make sure that you use your U of R email for all communication and use “MBA816” or “GBUS816” in the subject line. Any messages from other emails or without this information will not be opened. EVALUATION The course grade will be based on two tests, one case report and contribution. The breakdown is as follows: Midterm exam 30 % Contribution 10% Case report and presentation 20% Final Exam 40% EXAMINATION All exams will be closed book and notes. The midterm exam will be held on Saturday October 18 , 2014 during the lecture time. The midterm exam material and format will be determined and announced later in the term. If you miss your midterm for a valid medical reason (accompanied by evidence), the weight of this midterm will be shifted to the final exam. The final exam will be held on December 20th, 2014 from 2:00-5:00 pm. The location of the exam will be determined later. For both exams, you are permitted to bring your own-handwritten, double-sided 8 ½ x 11 inch crib sheet. CONTRIBUTION It is strongly recommended that you attend all classes. Participation during the class is also encouraged. There will be 10% of the course total mark dedicated for contribution for the case studies discussion. Your questions, comments and criticism will all be counted towards the participation grade. The objective is to create an involved atmosphere to enhance learning. CASE REPORT AND PRESENTATION A number of case studies will be used to supplement the course material. Each case study assigned will be discussed during the dates specified on the course schedule. A number of questions is suggested to help you prepare for the case study. Each student is expected to prepare for the case study and be involved in the discussions in class. At the beginning of the term, student groups of two will be formed and each group is expected to submit a detailed analysis for one of the cases discussed in class. The case reports are due at the beginning of class on November 22nd, 2014. Students are also expected to prepare a presentation on their work on November 29, 2014. 2 ACADEMIC INTEGRITY AND STUDENT BEHAVIOUR Academic Integrity: "Students enrolled in Business courses at the University of Regina are expected to adhere rigorously to principles of intellectual integrity. Plagiarism is a form of intellectual dishonesty in which another person's work is presented as one's own. Plagiarism or cheating on examinations/assignments is a serious offence that may result in a zero grade on an assignment, a failing grade in a course, or expulsion from the University” Student Behavior: Students of the University of Regina (the “University”) are expected to conduct themselves responsibly and with propriety both in their studies and in their general behavior, and are expected to abide by all policies and regulations of the University. Misconduct, which may be academic (that is, in academic studies) or non-academic (in general behavior), is subject to disciplinary action. For information on categories of offences and types of penalties. Students are referred to the University Calendar for information on appeals, withdrawal dates, plagiarism, cheating, and academic misconduct. Students are expected to abide by these regulations of the University of Regina http://www.uregina.ca/presoff/vpadmin/policymanual/Academic%20Regulations/DisciplinaryRegulatio ns.pdf. 3 COURSE SCHEDULE The following is the tentative schedule of topics to be covered during the Semester. It is possible that there will be changes in the schedule as the course progresses. Changes to this schedule will be announced during class in advance of the class periods that will be affected. Class Date Topic Reading Case/ Assignments 1 Sept. 6 Process analysis 2 Sept. 13 Labor cost estimation Ch4 3 Sept. 20 The Economic Order Quantity Model Ch7 CRU Computer Rentals (HBS K5403-750) Executive Shirt (HBS 9-696-071) 4 Sept. 27 Variability and Queueing models Ch8 7.5, 7.10 5 Oct. 4 Variability and Queueing models Ch8 6 Oct. 11 Throughput analysis Exam review Ch 9 7 Oct. 18 8 Oct. 25 Lean operations Ch11 9 Nov. 1 The Newsvendor Model Ch12 10 Nov. 8 Assemble-to-order and make-to-order decisions Ch13 11 Nov. 15 The order-up-to Inventory Model Ch14 12 Nov. 22 Supply chain coordination Ch 17 13 Nov. 29 Presentations Dec. 20 Ch2, Ch3 Massachusetts General Hospital’s Pre-Admission Testing Area ( 11-116) Midterm exam 9.5, 9.7 Lean implementation at Siemens’ Kalwa Plant (9B12M026) 12.9, 12.10 Sport Obermeyer (HBS 9-695022) Barilla (HBS 9-694-046) Final examination 4