UNIVERSITY OF REGINA
MBA 816/ GBUS 816: Production and Operations Management
Fall 2014
Course Outline
Instructor
OFFICE
PHONE
E-MAIL
CLASSES
OFFICE HOUR
: Dr. EMAN ALMEHDAWE
: ED-524.6
: (306) 585 4728
: Eman.Almehdawe@uregina.ca
: 1:00 – 3:45 P.M. Saturdays in Education Building 616.
: By appointment.
COURSE DESCRIPTION
This course provides an introduction to the concepts, processes and problems associated with the
production and operations management (POM) function which is primarily concerned with productivity
and techniques for solving business problems.
COURSE OBJECTIVES
This course aims at providing the students with tools for understanding operational processes, and
preparing the students to analyze and continuously improve the firm’s operational performance. In this
course, we preview organizations as entities that should match the supply with demand.
By the end of the course students should be able to:
 Explain how operations strategy is a pattern of decisions about processes and supply chains that
achieve specific competitive priorities;
 Understand and know how to implement operations management tools to improve the
performance of an organization;
 Define capacity, and describe different ways to measure capacity, assess process capacity, and
calculate capacity utilization;
 Describe the principles and elements of lean operations and how they contribute to improved
quality and productivity;
 Define the nature and strategic importance of supply chains, and their linkage to core processes.
COURSE MATERIAL


Textbook: Matching Supply with Demand. By Gérard Cachon and Christian Terwiesch. Third
edition published by McGraw-Hill. The book is available at the U of R bookstore.
Case Package
COURSE MANAGEMENT
The course homepage is available at http://www.uregina.ca/urcourses/. Lecture slides, announcements
and all other related material will be posted on the course web page. Check the website regularly.
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COMMUNICATION
Please use the email address provided on this document for all communication. Don’t use UR courses
email. Make sure that you use your U of R email for all communication and use “MBA816” or “GBUS816”
in the subject line. Any messages from other emails or without this information will not be opened.
EVALUATION
The course grade will be based on two tests, one case report and contribution. The breakdown is as
follows:
Midterm exam
30 %
Contribution
10%
Case report and presentation
20%
Final Exam
40%
EXAMINATION
All exams will be closed book and notes. The midterm exam will be held on Saturday October 18 , 2014
during the lecture time. The midterm exam material and format will be determined and announced later
in the term. If you miss your midterm for a valid medical reason (accompanied by evidence), the weight
of this midterm will be shifted to the final exam. The final exam will be held on December 20th, 2014 from
2:00-5:00 pm. The location of the exam will be determined later. For both exams, you are permitted to
bring your own-handwritten, double-sided 8 ½ x 11 inch crib sheet.
CONTRIBUTION
It is strongly recommended that you attend all classes. Participation during the class is also encouraged.
There will be 10% of the course total mark dedicated for contribution for the case studies discussion. Your
questions, comments and criticism will all be counted towards the participation grade. The objective is to
create an involved atmosphere to enhance learning.
CASE REPORT AND PRESENTATION
A number of case studies will be used to supplement the course material. Each case study assigned will
be discussed during the dates specified on the course schedule. A number of questions is suggested to
help you prepare for the case study. Each student is expected to prepare for the case study and be
involved in the discussions in class.
At the beginning of the term, student groups of two will be formed and each group is expected to submit
a detailed analysis for one of the cases discussed in class. The case reports are due at the beginning of
class on November 22nd, 2014. Students are also expected to prepare a presentation on their work on
November 29, 2014.
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ACADEMIC INTEGRITY AND STUDENT BEHAVIOUR
Academic Integrity: "Students enrolled in Business courses at the University of Regina are expected to
adhere rigorously to principles of intellectual integrity. Plagiarism is a form of intellectual dishonesty in
which another person's work is presented as one's own. Plagiarism or cheating on
examinations/assignments is a serious offence that may result in a zero grade on an assignment, a failing
grade in a course, or expulsion from the University”
Student Behavior: Students of the University of Regina (the “University”) are expected to conduct
themselves responsibly and with propriety both in their studies and in their general behavior, and are
expected to abide by all policies and regulations of the University. Misconduct, which may be academic
(that is, in academic studies) or non-academic (in general behavior), is subject to disciplinary action. For
information on categories of offences and types of penalties. Students are referred to the University
Calendar for information on appeals, withdrawal dates, plagiarism, cheating, and academic misconduct.
Students are expected to abide by these regulations of the University of Regina
http://www.uregina.ca/presoff/vpadmin/policymanual/Academic%20Regulations/DisciplinaryRegulatio
ns.pdf.
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COURSE SCHEDULE
The following is the tentative schedule of topics to be covered during the Semester. It is possible that
there will be changes in the schedule as the course progresses. Changes to this schedule will be announced
during class in advance of the class periods that will be affected.
Class
Date
Topic
Reading
Case/ Assignments
1
Sept. 6
Process analysis
2
Sept. 13
Labor cost estimation
Ch4
3
Sept. 20
The Economic Order Quantity Model
Ch7
CRU Computer Rentals (HBS K5403-750)
Executive Shirt (HBS 9-696-071)
4
Sept. 27
Variability and Queueing models
Ch8
7.5, 7.10
5
Oct. 4
Variability and Queueing models
Ch8
6
Oct. 11
Throughput analysis
Exam review
Ch 9
7
Oct. 18
8
Oct. 25
Lean operations
Ch11
9
Nov. 1
The Newsvendor Model
Ch12
10
Nov. 8
Assemble-to-order and make-to-order decisions
Ch13
11
Nov. 15
The order-up-to Inventory Model
Ch14
12
Nov. 22
Supply chain coordination
Ch 17
13
Nov. 29
Presentations
Dec. 20
Ch2, Ch3
Massachusetts General
Hospital’s Pre-Admission
Testing Area ( 11-116)
Midterm exam
9.5, 9.7
Lean implementation at
Siemens’ Kalwa Plant
(9B12M026)
12.9, 12.10
Sport Obermeyer (HBS 9-695022)
Barilla (HBS 9-694-046)
Final examination
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