Consumer Handbook
www.bescom.org
Bangalore Electricity Supply
Company Limited
BESCOM Helpline - 1912
“Always at your service”
Bangalore Electricity Supply
Company Limited
BESCOM Corporate Office, K.R. Circle, Bangalore - 560001
www.bescom.org
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“Always at your service”
Table of Contents
Content
BESCOM Consumer Information
Customer Interaction Meeting Schedule
About Bescom
• Company Profile
• Message from Managing Director
• Message from General Manager – Customer Relations
• The Network
• The Area Map
• Mission and Vision
• Statistics
• Category of Consumers
General information
8
Power Supply
10
New Connection
14
Temporary Connection
16
Metering
17
Meter Reading
19
Consumption & Billing
20
Payment
26
Attribute Change
31
Web Self Service
33
Misuse and Theft
35
Temporary Disconnection / Surrender / Reconnection
36
Safety
37
Energy Efficiency
39
BESCOM Website
42
BESCOM Consumer Info
43
The Ombudsman
45
BESCOM Tariff
46
Know your Meter
50
Know your Bill
51
BESCOM Projects & initiatives
52
BESCOM Consumer Information
53-60
Contact Details
Customer Interaction Meeting Schedule
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About BESCOM
Company Profile
In the year 1999, Karnataka embarked on a major
reform of the power sector. As a first step, Karnataka
Electricity Board (KEB) was dissolved and in its
place,
the
Karnataka
Power
Transmission
Corporation Limited (KPTCL) was incorporated.
This was followed by the constitution of Karnataka
Electricity
Regulatory
Commission
(KERC)
in
November 1999. In the next phase of the reform
process, the transmission and distribution business
managed by KPTCL were unbundled in June 2002. Four new distribution companies were formed to
distribute power in Karnataka. Bangalore Electricity Supply Company Limited (BESCOM) has taken over the
responsibility from KPTCL for the distribution of electricity in 8 districts and commenced its operations from
1st June 2002. BESCOM – Bangalore Electricity Supply Company Limited is responsible for power
distribution in the Eight districts of Karnataka. BESCOM covers an area of 41,092 Sq. Kms. with a population
of over 207 lacs. The company has three operating zones – Bangalore Metropolitan Area Zone, Bangalore
Rural Area Zone and Chitradurga Zone.
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24x7 Helpline : 1912
Managing Director
Responsible for providing reliable and quality power supply to
over 80 lakh customers, and doing this in a profitable manner
for the company, Bescom has no small task to achieve. But we
have been taking small and sure steps towards this goal. The
satisfaction accruing from achieving the same is immense. Be
it in developing infrastructure or using best technology and best
practices, we have never looked behind. We are partners in
the R-APDRP programme that looks at overall reforms in
power distribution while our DAS project looks at automation of
distribution network in Bangalore city as a first step in upscaling
the same. Awareness drives to educate people on the need to
save energy have also been a major part of our efforts towards
Sri Pankaj Kumar Pandey, IAS
Managing Director
energy saving. Quality power and quality services like our 24x7
helplines, along with transparency in our functioning, all the
way from the MD’s office to transformer repair units, goes to
show we mean what we say. Power to all. We will impress upon
consumers by ensuring uninterrupted, excellent power supply
at competitive rates and providing satisfactory service.
General Manager – Customer Relations
To say that customer satisfaction is one of the cornerstones of success
at Bescom is no exaggeration. With over 80 lakh customers whom we
provide with power, we are conscious of the role we have to play in
enriching customer experience. We are constantly evolving in this area
by trying to think one step ahead of what our customers need most. Even
as our helplines operate 24x7 hours, we have introduced instant
messaging and online complaint registration in line with a tech-savvy
customer base. Our rural customers too will reap benefits from our
special schemes. Everything we do at Bescom is dictated by the needs
and convenience of our customers.
Smt. Jayanthi .N
General Manager
(Customer Relation)
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Bescom Network
The Area Map
Vision & Mission
Vision: The vision of BESCOM is to become Number one in Customer Satisfaction in South Asia in Power
Distribution.
Mission:
The Mission of Bangalore Electricity Supply Company Limited is to ensure absolute customer satisfaction
and continous profit in business.
1. By ensuring total employee satisfaction.
2. By developing infrastructure, commensurate with growth, thus ensuring reliable and quality power supply.
3. By using best technology in communication and best practices in power sector.
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24x7 Helpline : 1912
Bescom Network
Statistics
Area covered
: 41,092 Sq. Kms.
Districts
:8
Population
: 20.7 million
Sub Stations
: 401
Total no. of Consumers
: 83.5 lakh as on 31.03.2013
Categories of consumers
Domestic
: 61.48 Lakhs
Commercial
: 07.35 Lakhs
Irrigation Pump sets
: 06.78 Lakhs
Industrial
: 01.53 Lakhs
Water Supply
: 00.43 Lakhs
Public lighting
: 00.49 Lakhs
Others
: 01.51 Lakhs
Total
: 79.57 Lakhs
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General information
1. What is electricity?
Electricity is a form of energy associated with the presence and flow of electric charge. Electricity gives
a wide variety of well-known effects, such as lightning, static electricity, electromagnetic induction and
the flow of electrical current.
2. How essential is electricity?
Electricity is an essential requirement for all facets of our life and it has been recognized as a basic
human need. Not only to bring light into our homes, but to make living conditions comfortable in extreme
weather, electricity today plays a crucial role. From there to enabling communication via the ubiquitous
mobile phone, to entertainment beamed through television channels, electricity has become a necessity. It is a critical infrastructure for socio economic development of the country.
3. Who is a distribution licensee?
‘LICENSEE’ means a person who has been granted a license under Section14 of the Electricity Act,
2003 and also includes a deemed Licensee.
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24x7 Helpline : 1912
General information
4. Who is a consumer?
‘CONSUMER’ means any person who is supplied with electricity for his own use by a licensee or the
Government or by any other person engaged in the business of supplying electricity to the public under
the Act or any other law for the time being in force and includes any person whose premises are for the
time being connected for the purpose of receiving electricity with the works of a licensee,
the Government or such other person, as the case may be.
5. What are different categories of consumers?
What are the tariffs applicable for each?
Please refer Tariff page for LT tariff and visit BESCOM website for HT tariff.
6. What is load restriction/shedding?
Load restriction is a controlled way of managing available electricity distribution capacity when a power
shortage occurs. When the supplying company receives more demand for electrical power than
available from generating stations, the company has to resort to rationing of the available electricity to
its customers. This act is called load shedding
7. What is Tariff? Who fixes the electricity tariff?
‘TARIFF’ means a schedule of standard prices or charges for specified services, which are applicable
to all such specified services provided to the type of Consumers specified in the Tariff Published.
Tariff & recoverable charges for each of the categories of the consumers are determined / fixed by the
Commission (KERC).
8. What are the special projects / schemes for consumers benefit?
Niranthara Jyothi, Bangalore Distribution Up-gradation Project, Smart Metering, R-APDRP Program
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Power supply
9.
What is peak load & Peak Demand?
These terms are used to indicate the maximum amount of load on a power distribution system or to
indicate the amount of electricty available for distribution as per the consumers' demand. These can
also be used to indicate load on a power distribution system at a particular time or at a particular hour.
10. What is Maximum Demand of a consumer?
Maximum demand is defined as the average power supply, measured in kilowatt or kilovolt, from the
supply point to the consumer's premises. In a month, the maximum recorded usage of 30 minutes has
been used. However, if there is necessity, the Council will reconsider reducing the time and reserves
the right to do so.
11. What is Power Factor?
‘POWER FACTOR’ means the ratio of watts to Volt-amperes, or the ratio of KWh to KVAh, as
applicable.
12. What is Sanctioned Load?
Sanctioned load is defined as the agreement between the licensee and the LT consumer regarding the
measurement of electricity in kilowatt (kW) or horsepower (hp).
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24x7 Helpline : 1912
Power supply
13. What is Contract Demand?
‘CONTRACT DEMAND’ means the licensee and the consumer enter into an agreement to define the
amount of power in kilowatt ampere (kWA) or kilowatt measurement.
14. Why do I face power failures?
Power reaches you from a Substation through lines or cables. At your end, the power supply is fed
through cut-outs or fuses installed in your house or in a building near your meter. Power failure occurs
most commonly due to blown fuses or damaged cables. The fuse blows due to short circuits or
equipment overloading. Further, there may be problems with the line or cable between the Substation
and distribution transformer. These problems normally occur due to storms, fallen trees or branches,
bird interference, insulator failures
15. In case of power failure, who am I supposed to contact?
You can contact our Customer Care Helpline on 1912 to lodge a power failure complaint. You can also
send text messages to 9243150000 to register complaints. The format for the text is
BESCOM <Sub-division code> <Nature of complaint>
Example: BESCOM N2 No Power Supply since 10:10 PM
You can also register other power related complaints or even receive updates on the status of power
restoration. The Customer Care Helpline Executive will call you to confirm the call resolution.
16. In case my complaint is unattended, what is follow up mechanism or
escalation mechanism in BESCOM?
We make all possible efforts to resolve issues as quickly as possible, it may still take time to restore
power depending on the nature of the fault. Once you report a power failure, there is no need to follow
it up. BESCOM personnel quickly start working on the issue. You may ask the Customer Care Helpline
to provide the estimated time of restoration. The Customer Care Helpline will provide this information
once the problem is identified. If power is not restored within a few hours or if power is restored for your
neighbours but not for you, then you may contact the Customer Care Helpline once again to get the
latest status on the issue.
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Power supply
17. Why do my neighbors have power supply, while mine is still off?
The power supply to your neighbor may be supplied from a different transformer, feeder or phase,
which is not currently facing any disruptions. Nevertheless, lodge a complaint to the call center to get
it rectified.
18. Can I use a portable generator during non-availability of power?
Residential Consumers can use generator sets in their homes during power outages or failures.
However, Commercial and Industrial Consumers require a separate permission from the Government
Electrical Inspectorate to do so. Generators should be connected in such a way that the power supply
from the utility (BESCOM) and the power from the generator never become parallel. The generator
should be connected after isolating the main supply through a double throw switch to break the main
circuit before the generator circuit is switched on. The generator should never be plugged or
connected to the main supply inlet of a house. If it is connected in the same circuit, electricity will travel
through the power line or transformer, which is dangerous to utility personnel working on the line. This
switch is also necessary as it protects the generator set and appliances in the house when regular
power supply is restored.
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24x7 Helpline : 1912
Power supply
19. What are the different voltage levels?
The declared voltages are as below:
i. Low Tension Supply
•
•
Alternating Current, single phase, 50 c/s, 230 volts between phase and neutral
Alternating Current, 3-phase, 50 c/s, 400 volts between phases and 230 volts between
phase and neutral
ii. High Tension Supply
•
Alternating Current, 3-phase, 50 c/s, 4.6/11/13.2/33 KV and also 2.2 KV, 25 c/s
depending on the voltage available in the area
iii. Extra High Tension Supply
•
Alternating Current, 3-phase, 50 c/s, 66/110/220/400 KV or 2-phase supply at 220 KV
20. What is Built-up area?
Built-up area is the sum of the building areas of each floor of the building, including the cellar.
The area is measured between the external walls as per the actual construction or as per the
sanctioned plan, whichever is higher.
21. What is a Multi Storied (MS) building?
A building that fulfills any of the following conditions qualifies as an MS building:
•
Requisition load of 35KW or more (or)
•
Built-up area of the building is more than 800 sq meter
22. Should consumers provide space in their premises to
erect transformers for MS buildings?
The space for transformers and other associated equipment are to be provided as specified in
Karnataka Electricity Regulatory Commission Regulations 2004 and its amendments from time to
time.
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New connection
23. How can I get a New Connection?
A consumer who wants to get a new connection has to first submit the following documents:
•
Duly filled-in application form
•
Proof of ownership or occupation of premises along with voters ID card, PAN card or ration card
•
Power Supply Agreement
After the consumer submits these documents with Security deposit paid, a Field Officer will inspect the site
for the proposed connection. Once the documents are verified, the Field Officer prepares an estimate
and a Licensed Electrical Contractor (LEC) provides the wiring diagram. The wiring diagram shows
how the wiring will be done at the premises. Once the wiring is successfully completed, the Field
Officer inspects the location for a final time before approving the power supply connection.
24. What could be the possible reasons for rejection of an application
for new connection?
An application for new connection may be rejected due to reasons including but not limited to following:
a. Documents not complete.
b. Demand Note not paid.
c. Dues on premises not paid.
d. Wiring incomplete
e. ELCB not installed (in case of load more than 5 KW)
f. Separate dwelling not found (in case of separate connection for floor system)
g. Electrification pending due to non-payment from land owning agencies.
25. How can I get a new connection if there is no existing line or
pole nearby my home?
If no existing line or pole is available nearby, then the line is to be extended and the connection can
be given by the licensee.
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24x7 Helpline : 1912
New connection
26. Is it mandatory to get the inspection of materials done by
the electrical inspector at consumer premises?
If the work was executed under self-execution scheme.
27. Where the rates of materials are available?
Refer the Schedule of rate book of Bescom
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Temporary connection
28. When can I take a temporary connection?
Temporary Connection can be applied for the purpose of marriages, religious functions, construction
activities, exhibitions, cultural functions, etc. Temporary connection may be:
a. Short Term Temporary: Can be applied for from 1 day up to 15 days.
b. Long Term Temporary: Can be applied for from with renewal for every 28 days to 2 years.
29. Where to apply for a temporary connection?
To register a temporary connection request may visit the nearest sub division office
30. What are the Documents required to avail a temporary connection?
Documents required for Temporary connection, are same as in case of permanent new connection.
31. How are the temporary connection charges calculated?
Is there any fixed charge for this?
1. No fixed charges, only consumption charges upto 67HP/.50KW
2. Fixed charges + consumption charges for HT customers
32. Can a temporary connection be converted in to permanent and vice versa?
No, temporary connection is to be surrendered before installation of permanent connection.
33. What is the procedure to get extension of the period of temporary supply?
Will the connection be disconnected if extension is not obtained? Is there
any penalty that can be paid to extend the period of temporary supply?
To extend the period of temporary supply, you must apply to the jurisdictional area Sub-division at
least one week before the date of expiry of the temporary supply. Duly paying the up-to-date power
supply charges and any other arrears. Otherwise, the temporary supply will not be further extended.
There is no penalty clause for making payments after the expiry of period of temporary supply – either
period has to be extended or power would be disconnected.
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24x7 Helpline : 1912
Metering
34. What are the types of meters available?
1. Single phase meter
2. Three Phase meter (Whole Current meters)
3. ETV (Electronic Trivector meter) with CT (Current Transformer)
35. When can BESCOM change my meter?
A Distribution Licensee can change the meter any time to ensure the correct meter reading. Following
are some of the reasons for meter change:
•
Meter is burnt
•
Meter is damaged / faulty
•
No display in the meter
•
Meter’s life is more than 5 Years
Meter cost should be borne by consumer
36. What are the documents required for Meter testing/ Fast/ slow /
Burnt / Damaged / Stop / Faulty/ Shifting?
1. Meter Stop/Meter Jump/Meter Burnt/Meter Slow/Meter Fast/Meter Damage - No Documents required.
2. Meter Stolen - Application, Police FIR copy, ID proof.
3. Meter Shifting - Application, receipt of last paid bill, ID proof and Meter shifting charges.
37. What are the Timelines for Meter testing / Fast/ slow / Burnt /
Damaged / Stop / Faulty/ Shifting?
1. Meter Stop/Meter Damaged - 15 working days for meter replacement.
2. Meter Slow/Fast - 15 working days after DN payment for testing & another 15 working days for
replacement if required
3. Meter Burnt - 3 Working Days for installation of new meter
38. Who will replace the meter if it is burnt?
Bescom will replace the meter, If meter burnt due to internal fault and cost of meter will be borne by
consumer.
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Metering
39. What should I do when the existing building Is demolished and a new
building is constructed? Should I surrender the old RR number or should
I continue with the same?
In case of demolition and construction of a building, the existing installation should be surrendered and
agreement should be terminated. Meter and service mains will be removed. Fresh service will be
arranged for the existing RR number will not be arranged for construction purposes in such cases.
40. What is ToD Metering? What are the benefits?
Time-operated device (TOD) can also be referred to as season-based device.
1) A time-operated device segments a day into different time quotas (as per power tariff regulations).
In some time quotas, the electricity rate is more (more peak demand).
2) In other time quotas, the electricity rate is less (less peak demand).
3) In summer and winter, as per the rules governing power rates, there will be different rates for more
peak demand and less peak demand.
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24x7 Helpline : 1912
Meter Reading
41. Does the BESCOM meter reader read the meters every month,
or is the bill prepared on estimated consumption every month?
Meter reading is conducted by BESCOM meter readers or the bill is prepared as per an estimate of
power consumed.
42. How can a consumer get the reading rectified?
On a specific day, in a specified place, a BESCOM meter reader will inspect all consumer meters and
issue the bill on the spot with the help of a billing machine. In the cases of house being locked, the meter
being burnt, readings unrecorded, billing will be done on the basis of previous readings.
43. What are the Timelines for resolution of Wrong Reading/Special Reading?
Wrong/Special readings will be rectified within one working day
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Consumption & billing
44. What are the different details I can see in my bill?
Customer's electric bill consists of the following components as per the existing tariff schedule and
may vary in future:
• Residential / Industrial / Commercial Customers (less than 20 kW load) billed on single part tariff
consists of:
• Fixed Charges
• Energy Charges
• Electricity Duty/Tax on Sale of Electricity
• Delayed Payment Charges
• Industrial & Commercial Customers, (more than 20 kW load) billed on two part tariff consists of:
• Maximum Demand Charges
• Energy Charges
• Electricity Duty / Tax on sale of Electricity
• Delayed Payment Charges
• Power factor surcharge / Incentive
45. How to calculate my consumption?
Please refer to the "Ready reckoner for monthly consumption". The type of appliances, its power
consumption and number of units it would consume per month against the number of hours of usage are
given in the ready reckoner. You can, therefore, work out your own electricity consumption with this chart.
For more accurate assessment please refer to the wattage of your appliance mentioned on its name
plate. Also be accurate on the hours of usage of each appliance, as otherwise, your calculation will go
wrong.
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24x7 Helpline : 1912
Consumption & billing
46. How is my bill calculated?
Customer is billed according to the category and the tariff schedule in force. The components are
applicable as per the customer category. Total bill payable comprises of 3 components i.e. Energy
Charges (units consumed*applicable rates), E. Tax (6% of Energy Charges) and fixed charges as per
the rates applicable
For applicable rates refer “Tariff order” in the Tariff Page
47. What is the meaning of consumption slabs in my bill?
Electricity used during the month recorded as units (KWH) in meters. These units are divided into
slabs. These slabs are approved by KERC. Each slab has separate tariff.
48. What is a fixed charge?
Fixed Charges are the fixed amount charged for billing period according to the Sanctioned load.
Please refer Tariff page for details
49. What is provisional bill? How is it calculated?
Provisional bill is raised when due to some reasons actual reading is not available. lt is calculated on
the basis of average of previous three months consumption
50. I have converted a room in my house as a shop. What do I need to do
to get a commercial connection?
Apply for tariff conversion with BBMP license, if the load is same. If additional load required, then apply
for additional load also.
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Consumption & billing
51. What are the bases of billing?
Billing is done based on the actual units consumed during the specific period. In case the meter
reading is not taken or the house is locked then a provisional bill will be given to consumer based on
the last month consumption. And after taking the actual reading the bill will be revised /adjusted in the
subsequent bill.
52. How are billing adjustment made for a defective meter?
When a dispute is raised by a consumer, the meter is tested after the payment of testing fees. If the
meter is found to be beyond the tolerance limits, the testing fee will be refunded. If the meter or
metering installation develops a fault or ceases to register the actual consumption or maximum
demand, the consumption during the defective period will be assessed based on the KERC guidelines
and necessary correction will be given as applicable. If you see that the meter is not functioning
correctly, report it to the authorities immediately, so that appropriate checking and rectification can be
done. If the meter or metering installation is found to be tampered with, the company will assess the
consumption and bill accordingly. A penalty will also be charged as per KERC regulations. If a
consumer tampers the installation, He/She is liable for imprisonment and fine as per the electricity Act,
2003.
53. What is the due date for payment?
The due date is 15 days from the date of billing. The due date will be printed in the electricity bill given
to you. You have to pay the billed amount by due date indicated on the bill or within a period of 15 days
from the date of receiving the bill whichever is later. If the amounts are not paid within the due date the
commission has provided delayed payment surcharges on the belated payments.
54. What is Electricity Duty?
Taxes are levied in accordance with Karnataka Electricity (Taxation on comsumption) Act 1959
as amended from time to time.
This amount is collected on behalf of the State Government.
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24x7 Helpline : 1912
Consumption & billing
55. What is the procedure for claiming Exemption from electricity duty?
To apply for ED exemption, register your RR Number / 10 digit Account ID, name, address, and
telephone number at the jurisdictional area Sub-divisions. You must submit the following documents:
•
•
Formal letter requesting for electricity duty exemption
Copy of registration form or approval certificate from Joint Director, Department of
industries and commerce Bangalore 01
•
Certificate or letter starting the date of commencement of operations for the location where
exemption is requested.
•
Sale deed, partnership deed or land documents
•
Indemnity bond
On duly receiving all document s, the electricity duty exemption is granted, if applicable, from the next
meter billing cycle.The following categories of industries are eligible for claiming electricity duty/tax on
their bills:
•
Information Technology and Biotechnology units
•
100 percent export-oriented units
•
Export processing zones
•
Industries set up in Special Economic Zones (SEZs)
•
IT parks and Electronic Hardware Technology units
56. Why does a bill indicate nil or low units even though
the consumption has been regular?
This irregularity may be due to a defective meter or metering installation or due to wrong readings
taken while billing. Bring this to the notice of the Sub-division immediately, by contacting the area
Soujanya counter for checking the meter and rectification of the bill.
57. Why does a bill appear to be in excess of the usual amount?
Normally, high bills are due to higher consumption because of some new electrical equipment, change
of weather or festivals or other special occasions such as a marriage in the family. If none of these
apply in your case, compare your unit consumption with earlier bills preferably for similar periods. Use
the ready reckoner available on www.bescom.org to estimate your energy consumption. Even if the
unit consumption is normal, the bill amount can increase due to tariff revision or increase in FAC or
government duty or tax. An excess bill could also be due to incorrect reading taken for billing or
incorrect calculation. This can be verified by checking the reading on your meter. If you are not
satisfied, then you can contact concern sub division office for corrections, if any.
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Consumption & billing
58. What might be the reason for the bill showing that units have been consumed
even though the premise was unoccupied or locked for a long period?
If your bill shows a wrong reading, register a complaint at any Soujanya counter. On receiving the
complaint, the meter reading is checked and the meter is tested. If meter tests healthy, it means that
the meter had recorded correctly. The responsibility of the consumer’s main switch rests on the
consumer. If someone has used electricity supply by tapping from the main switch, BESCOM is not
responsible for the same. The owner has to pay the units recorded. It is, therefore, the owner’s
responsibility to keep the meter secure, with access restricted to a few authorized persons.
59. Why is the consumption of one consumer different from their
neighbor who has the same equipment?
Even though the same electrical gadgets and appliances are used by two consumers, their usage
patterns are not generally the same. Usage of electrical gadgets and appliances depend mostly on
lifestyle, individual habits and personal preferences.
60. When is the bill prepared on estimated consumption?
When the meter reading is not available / House lock/ meter is defective then the bill is prepared on
estimated consumption.
61. Is there a ready reckoner type to know my consumption?
Yes, the ready reckoner is available in our website.
Please log on to www.bescom.org and avail the facility.
62. What is demand charge?
Demand fees is defined as stipulated demand or recorded peak demand. In case of billing the customer,
either of the two usage is considered.
63. What is the interest rate given to the customers' current security deposit?
The interest rate is given as per the prevailing interest rate on the first day (April) of every month.
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24x7 Helpline : 1912
Consumption & billing
64. How is the additional security deposit for customers calculated and
when is the Demand Notice issued?
Depending on the usage from January to December months, additional security deposit is calculated.
ASD's Demand Notice is issued from first April of the financial year.
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Payment
65. What are the different payment options?
BESCOM provides various options for its consumers to make their bill payments.
• Any Time Payment (ATP): BESCOM has around 125 ATP kiosks across Bangalore Urban and
Rural and a few district headquarters that directly collect cash and Cheques from Consumers via
touch screen facility.
• Any Where Payment (AWP): With the AWP mode, Consumers can pay their bills at any BESCOM
counter and not necessarily in the counter of area to which they belong. Presently this facility is
available to Bangalore and the same will be implemented for other areas shortly.
• Electronic Clearance System (ECS) through banks: ECS is an electronic mode of payment to
transfer funds from one bank account to another. BESCOM supports ECS Mode of payment to all
its Bangalore consumers.
• Online Payment: Consumers can pay bills online, using the following options: In Bescom Web
portal, through Bill desk or IDBI Bank.
• Cash Counter at sub-division: Consumers can pay their electricity bills in any of the sub division
counter using cash, cheque or demand draft.
• Payments can be made via Easy bill outlets, Bangalore One counters and city union bank branches.
66. What are the modes of payment?
Revenue payment up to and inclusive of Rs 10,000 can be made by cash, cheque or demand draft.
Payment above Rs.10, 000 can be made by cheque or demand draft.
All Debit and Credit cards with Visa/Mastercard/Maestro are accepted for the above payments
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24x7 Helpline : 1912
Payment
67. How to make online payment of Bills?
Payment can be made online via Bescom and Bangalore One portals
Online Payment process through Bescom Portal as follows
Visit www.bescom.org website and select online payment
There are 2 links, namely RAPDRP and Non-RAPDRP with the respective sub-division names
By seeing the appropriate sub-division, consumer has to select the link
Non - RAPDRP
RAPDRP
Consumer
By clicking on the
By clicking on the
RAPDRP link, a new portal
Non - RAPDRP link, a new portal with
with www.bescom.co.in opens
www.bescomepayment .com opens
without
Consumer has to make payment with registration only. For
registration. For registration, Consumer has to complete
can
make
payment
with
or
registration, consumer has to complete the registration
the registration process using, “click here to register”.
process using “Register Now” by entering the valid email id
The benefit is consumer can view payment /bill history
and RR No. There is a provision to add multiple RR Nos to
for previous 12 months. If a consumer wishes to make
the single registration.
payment without registration, then “Online payment is to
be selected and payment can be made by entering the
account ID. There is no provision to add multiple account
ids to the single registration.
Consumer details like name, address, bill date, amount
For making payment, consumer has to select RR No from
to be paid appears in the page. Amount field is editable
the drop down list. Consumer details with bill amount,
and hence consumer can enter the bill amount more
transaction fee opens. Then consumer has to select IDBI
than the bill amount as an excess payment and same
bank to proceed further. By doing this, bank page opens
gets adjusted in the future bills.
wherein consumer has to enter his Visa/Master card details
for Debit / credit card payment.
www.bescom.org
27
Payment
If –ve amount appears in the amount field means the account
On successful entry of the details, payment gets debited
has credit and hence no need to make payment. However
from
consumers can make payment by entering more than Rs. 10
SMS/Email confirmation. Same gets adjusted to the
in the field. After that the consumer should agree for the
consumer RR No on T+2 day basis. This can be verified
terms and conditions by selecting this, a page with 2
by selecting payment history or to view the last
payment service providers
transaction details. Also there is a provision to get receipt
the
consumers
account
and
receives
an
for payment made.
Bill Desk has 3 modes of payment facilities (Debitcard/Creditcard/Net banking) and IDBI has 2 modes of payment
(Debit/Credit). Consumer has to select any one option and
click on pay now.
Consumers will be taken to the bank page where he needs to
enter the details and select make payment button.
On successful entry of the details, payment gets debited from
the consumers account and receives an SMS/Email
confirmation. Same gets adjusted to the consumer account
ID. This can be verified by selecting payment history or to
view the last transaction details. Also there is a provision to
get receipt for payment made.
68. If I want to pay by cheque in whose favor is it to be drawn?
Cheque is to be drawn in favor of (account)........subdivision, BESCOM Payable at Bangalore
69. What options are available in case a consumer wants to
check payment details?
To know about the payments or any other detail related to a Connection, consumers are requested to
register their Customer ID. no with www.bescom.org . Once the registration is done, consumer may
log in to his account and select the options available as per requirement like Account Information,
Billing details, Consumption details, Payment History and Duplicate bill.
28
24x7 Helpline : 1912
Payment
70. Whom to approach (contact details) in case registration for
E Payment fails or if registered, there is some issue?
Consumer can register their request at our customer care centre by calling 1912.
71. What is meant by E C S?
ECS stands for ‘Electronic Clearing System’. ECS is convenient & easy service offered by BESCOM
72. How to get ECS activated/deactivated?
Consumer can approach SDO for availing the ECS services. Form can be downloaded from BESCOM’s
Site at www.bescom.org. Fill up the form and drop it in Drop Box at the nearest Sub-division office.
BESCOM will send the registration form to Consumer's bank for approval (if not done by the consumer).
On receiving approval from consumer's bank, ECS service will be activated within 7 working days. In case
of Auto pay your bank /credit card account will get auto debited. In case of Non-Auto pay you need to give
payment instructions to Bill Desk. If consumer has provided an email id or mobile number, he will receive
a registration confirmation by Email/SMS.
73. What is advance payment?
If any consumer wants to pay the bill in advance then the minimum amount that can be deposited will be
approximate according to his/her previous consumptions.
74. What will happen if I do not pay the bill amount?
Disconnection Notice is served and on nonpayment even after notice period, the connection will be
disconnected.
75. What if my cheque bounces?
If the Cheque bounces then the consumer has to pay the Charges as applicable (present charges is of
Rs.200/-) and a Late Payment Surcharge is also payable. The installation is liable for disconnection.
76. Can I get back my Original Cheque?
Original documents cannot be returned. However photocopy/scanned copy of the bounced cheque can be
given by contacting Subdivision Office
www.bescom.org
29
Payment
77. What is NEFT & RTGS?
NEFT(National Electronic Funds Transfer) / RTGS (Real Time Gross Settlement) is a facility
introduced by the Reserve Bank of India (RBI), which is a nationwide electronic funds transfer system
to move funds from any bank branch in any part of country to any other bank branch in another part of
the country.
78. What is the Bescom’s bank account number to which I may remit payments?
Customers having access to net banking facility for their accounts ( with their own banks) can make
payment via NEFT / RTGS payment using the below details:
Beneficiary Name : BESCOM
Beneficiary Bank: ************.
Bank Branch : ************
Account Type : ************
Bank Account Number : AYZ XXXXXXXXXXX (Where XXXXXXXX denotes your CA number)
IFSC Code : *********
79. What is meaning of A T P counter?
ATP stands for “Any time Payment“ facility where a consumer can pay his electricity bill.
80. Can I make payment of my bill in any of the ATPs /
cash collection counters of Bescom?
Yes , you can make payment of bill in any of the ATPs / cash collection counters of Bescom
30
24x7 Helpline : 1912
Attribute change
81. What Documents are required for Load Enhancement/
Load Reduction/ Name Change/ Tariff Change?
Name Change –
In case of name change due to change in ownership – proof of ownership of property.
In case of legal heir – mutation certificate/legal heir certificate
In case of more than one legal heir – NOC from other legal heirs in addition to the mutation
certificate/Legal heir certificate.
Tariff Change –
Application
Municipal Corporation License in case of category change to Commercial or Industrial
Certificate from Block Development Officer in case of category change to Agricultural
Load Enhancement/Reduction – Application and Installation Test Certificate.
82. What are the charges for Load Enhancement/ Load Reduction/
Name Change/ Category Change?
Load enhancement – Differential Security deposit and service line charges is payable.
Name Change – Security Deposit is payable in case of non availability of NOC from existing consumer.
83. Any Other Formalities Required for Load Enhancement/ Load Reduction/
Name Change/ Category Change?
Last bill should be fully paid.
Load reduction is not possible in less than 2 years for connections with load more than 100 KW.
84. From where to get the billing address changed?
Consumer can contact his area Sub-Division Office and register the details and get the billing address
changed.
www.bescom.org
31
Attribute change
85. a) What are the documents required in case of Small Correction in
Connection Details such as Spelling of Name, inadequate Address,
CD Amount, and Connection Status - Live/Dead?
The documentary proof for the desired change along with last paid bill receipt.
b) And is there any charge for the same. What is the timelines for
change to be reflected?
No, there are no charges for these requests. The Changes will reflect in next bill. However, Consumer
may check the status of his request at his area Sub-Division Office.
32
24x7 Helpline : 1912
Web Self Service (wss)
86. What is Web Self Service?
Web Self Service (WSS) is a software application for internet users. WSS is more than web-technology solutions (website) which ease the customer in availing the services through online. The Web Self
Service (WSS) which is one of the modules of RAPDRP covers not only such as usability, functionality,
security, real-time integration, etc., but also the associated need to communicate and encourage
self-service. WSS is designed to provide uniform consumer experience whether the consumer
reaches BESCOM though Internet using WSS or Customer Care Center using phone or visit the
section offices; Consumer should get all the services in a uniform way.
87. What are the benefits of WSS?
This service will help BESCOM to improve customer satisfaction and provide 24/7 service
•
Quick Pay – Consumer can quickly pay their bills, if they have their Account ID and Bill number
without even logging in
•
Complaints Registration – Consumers can login all their complaints and grievances, using their
Account ID in case of consumer specific complaints or by providing only phone number and
location in case of generic complaints.
•
New Connection – Applying for new connection is possible by filling the application form online
and submitting the necessary documents.
•
Check status – Complaints and new Connection status can be checked using complaint no /
application no respectively
88. What is the procedure to avail WSS service? (Access WSS Application)
Consumers just need to register or enroll with the WSS portal to utilize the self service features offered by
the utility website www.bescom.co.in User can create a login by providing a valid Account ID and bill
number as part of validation. Once user id is created, users can login and see all their bills, select multiple
bills and pay them. Services like Complaints registration, New Connection request and Quick Pay are
available for consumers without having to register with WSS.
www.bescom.org
33
Web Self Service
89. What are the features a consumer can get benefitted from WSS?
Currently a consumer can access & get all details of Online Payment, Services, Tracking info on services
and other details. Refer the list of facilities available in WSS.
a. Online Payment
Easy payment process
b. Services
1. Pay bill
2. Consumer
Complaints
3. New Connection
4. Name change
5. Tariff Change
6. Load Change
7. Meter Shifting
8. Surrender Installation
9. Solar Rebate
c. Tracking of the Services
1. Pay bill
2. Consumer Complaints
3. New Connection
4. Name change
5. Tariff Change
6. Load h
Cange
7. Meter Shifting
8. Surrender Installation
9. Solar Rebate
d. Other Information
1. MIS reports
2. RAPDRP Towns
3. Street Light Problem
4. Emergency Contact
5. Emergency Contact tracker
34
24x7 Helpline : 1912
Misuse and theft
90. What is meant by “Misuse of electricity”?
“MISUSE OR UNAUTHORIZED USE OF ELECTRICITY” means the usage of electricity –
(i) by any artificial means; or
(ii) by a means not authorized by the concerned person or authority or licensee; or
(iii) through a tampered meter; or
(iv) For the purpose other than for which the usage of electricity was authorized.
91. What is applicable Tariff in case of Misuse?
In all the cases of misuse, penalty @ twice the tariff (usage category) shall continue to be levied on
recorded consumption, as long as, the consumer continues with misuse i.e. using the electricity for the
purpose other than for which the usage was authorized.
92. What is misuse withdrawal Process?
For withdrawal of misuse first of all consumer needs to stop misuse activity and then he can register
the request for misuse withdrawal at Customer Care Centre. Site inspection will be done and after site
inspection, if no misuse found at the time of inspection, misuse will be withdrawal accordingly from the
date of receipt of request from the consumer.
93. Where to complain against theft of electricity?
Call at 1912 and inform us about the incidence. Your details will be kept confidential.
94. Where to complain against corruption / harassment?
Call at 1912 and inform us about the incidence. Your details will be kept confidential.
www.bescom.org
35
Temporary disconnection / Reconnection / Surrender
95. How can Consumers with permanent power connections apply for
Temporary disconnection / surrendering of connection?
Visit your Sub-Division Office and submit following documents of consumer: ID proof, Last Paid Bill
alongwith written representation.
96. What is lock-in period?
HT consumers, the lock in period will be of two years.
97. How to apply for refund of security deposit and what are
the timelines for the same?
Visit your Sub-Division Office and submit ID proof, with the written representation. Refund of deposit will
be done within 60 days from the date of the reciept of requisition.
98. How to apply for reconnection after making the part payment of
outstanding amount?
After part payment, the consumers have to approach sub-division office and submit an application for
reconnection along with details of payment and ID proof.
36
24x7 Helpline : 1912
Safety
99. What should I do when I see
i. Electrical fire in a premises
3.
Do not touch any material/equipment
4.
Switch off the main power supply and immediately call helpline
5.
Go out of the house or assemble in a safe zone for your personal safety
ii. An electrical arc / burning in a transformer / line
iii. Electrically unsafe condition like low clearance
/ bent poles
iv. Power lines very close to a building
v. Electrical accident
vi. Power line passing at dangerously low levels
above buildings.
Do not go near the instrument/poles/wires.
Immediately Call helpline - 1912
or
Lodge complaints at : www.bescompgrs.com
or
SMS to 92431 50000
100. Is it necessary to install Earth Leakage Circuit Breakers (ELCB)?
It is recommended to have Earth Leakage Circuit Breaker in your house as it safeguards from electrical
shocks. Even if it trips frequently due to leakage in the circuit, it should not be bypassed. Instead electrical
appliances and circuits should be checked by a qualified electrician.
101. An ELCB with 30mA setting trips very often thus causing inconvenience.
Is it safe to install an ELCB with higher setting?
Any leakage current above 30 mA flowing through human body when he becomes a part of the circuit, can
cause Cardio Pulmonary Failure (Stopping of breathing and heart function) even for a short while. Hence
it is not advisable to install ELCB of settings higher than 30 mA. The cause of tripping such probable
leakage in the circuit should be established and attended.
102. Is it safe to operate the geyser switch with wet hands while in bath?
Wet hand is a good conductor of electricity. Please do not operate the switch with water dripping. Mop
your hand dry before operating the switch handle.
www.bescom.org
37
Safety
103. What is the purpose of Neutral and Earth in a supply system?
The neutral in the supply line provides a return path to the current whereas Earth connection protects the
equipment against any leakage of current. Earth connection is a major component of the circuit of ELCB.
104. What should be done when somebody gets an electrical shock?
In case of an electrical accident, turn off the supply immediately. Insulate yourself on a dry board /
insulating material before removing the person in contact with the live part. Immediately call for a doctor
and continue to give artificial respiration till medical assistance arrives.
105. Is it safe to operate the geyser switch with wet hands while in bath?
No. Water should not be poured on when the circuit
on fire is live, i.e., carrying electricity. The electric
supply should be put "OFF" first (to make the circuit
DEAD or de-energised) before pouring water on the
burning equipment / circuit.
38
24x7 Helpline : 1912
Energy Efficiency
106. What is a Compact Fluorescent Lamp (CFL)?
It is a special lamp, which delivers more lumen output at lower watts compared to ordinary tungsten
filament lamps for the same wattage.
Example: 11 watts CFL is equivalent to 60 watts ordinary Tungsten Filament lamp.
107. Will CFL reduce my electric bill?
Yes, because for the same illumination level CFL of lower wattage can be used.
108. Why consumption varies from season to season?
Usage of electrical appliances is very strongly influenced by season.
We tend to use heaters in winter & air-conditioners in summer.
Day is shorter and night is longer in winter resulting in higher lighting load in winter than in summer.
109. Does the consumption of a ceiling fan depend on the position of
the regulator?
Yes. When a fan is running at faster speed, it consumes more power.
110. Nowadays we hear of LED. What is it?
LED means a light-emitting diode. LED is semi conductor equipment.
111. Where such a LED can be used?
LEDs are used as indicator lamps in many devices. They are used in general lighting, aviation lighting,
automotive lighting, advertising and traffic signals. The LEDs are used for street lighting and architectural
lighting where color changing is required.
www.bescom.org
39
Energy Efficiency
112. How will the use of LED reduce my electricity consumption?
The LEDs are used as replacements to incandescent lamps and neon lamps. The wattage of these LEDs
is far less than the incandescent and neon lamps and hence the electricity consumption gets reduced.
With the invention of high powered white light LED the light output increased while maintaining the
efficiency and reliability.
113. What is the life time of LEDs?
The LEDs are solid state device and is subjected to less wear and tear. The normal life is quoted at 25000
hours. LED light bulbs could be a cost-effective option for lighting a home or office space because of their
very long lifetimes
114. What are the advantages and disadvantages of LEDs?
Advantages:
•
Efficiency: LEDs emit more light per watt than the incandescent lamps. The efficiency of
LED lighting fixtures is not affected by shape and size, unlike fluorescent light bulbs or tubes.
•
Color: LEDs can emit light of an intended color without using any color filters as traditional
lighting methods need. This is more efficient and can lower initial costs.
•
Size: LEDs can be very small and are easily attached to printed circuit boards.
•
Lifetime: LEDs can have a relatively long useful life.
•
Luminous efficacy: LED-based lighting sources is high luminous efficiency. White LEDs quickly
matched and overtook the efficacy of standard incandescent lighting systems. The luminous
efficacy of an LED is 18-22 lumens /watt as compared to 15 lumens / watt of incandescent lamp
and 100 lumens / watt of fluorescent lamp.
Disadvantages:
•
High initial price: LEDs are currently more expensive, price per lumen, on an initial capital
cost basis, than most conventional lighting technologies.
•
Voltage sensitivity: LEDs must be supplied with the voltage above the threshold and a
current below the rating. This can involve series resistors or current-regulated power
supplies.
40
24x7 Helpline : 1912
Tips on energy conservation
This section lists some tips on energy conservation
•
Switch off lights and electrical appliances when not in use
•
Make maximum use of sunlight; it is free. Avoid use of artificial lighting during day time
•
Use energy-saving tube lights and Compact Fluorescent Lamps (CFL) in place of incandescent lamps
•
Keep bulbs and tube lights clean to get brighter light
•
Use low wattage lamps for corridors and other less important areas
•
Do not unnecessarily open refrigerator doors
•
Avoid the use of decorative and concealed lighting
•
Use air conditioning and climate control equipment sparingly
•
Turn off all but security lights when the building is not occupied
•
Use solar water heaters
•
Use right size wiring. Do not use wires with many joints or loose joints
•
Use energy-efficient irrigation pump sets according to requirements and save up to 25% on electricity
The following table lists energy savings on using CFL
Incandes
scent
bulb
Compact
C
Lamp
L
80
4
9.6 units/mo
onth
11
1
4
1.32
1
units/month
Bill amount / month,
assuming Rs. 5/- per unit
Rs. 48/-
Rs. 6.6/-
Mo
onthly savings
Ye
early savings
---
Approximate Lifetime
Savings
Rs. 41.4/Rs. 496.8/-
1000 hours
6000
6
- 8000 hours
h
Prrescribed watttage
Da
aily usage in h
hours
Ele
ectricity consumption per
mo
onth
LED
Bulb
CFL
Bulb
Fluore
escent
Incandescent
Bulb
www.bescom.org
41
Websites
BESCOM Website (Screen Shot)
www.bescom.org
BESCOM PGRS Website (Screen Shot)
www.bescompgrs.com
1912
42
24x7 Helpline : 1912
BESCOM Consumer Info
113. Public Grievance Reddressel System (PGRS)
The multi-point Public Grievance Reddressel Application of Bangalore Electricity Supply Company
Limited (BESCOM) has been developed in order to provide an effective grievance reddressel
mechanism for the consumers of BESCOM circle. The system has been so designed that it would
cater to the redressal of grievances related to electricity and its uninterrupted supply in the circle
24/7. The web based PGRS system can be accessed from anywhere through internet to log
complaints. The system would be rolled out in 4 important phases. Linkages have been built in the
software in such a manner that grievance received at any level can be forwarded anywhere within
the BESCOM. Any consumer can log his/her complaints directly by PGRS website to central
database without username & password with basic internet connection by own computer or mobile
hand held devices. Consumer query will be received with a docket number as a feedback. Recently
received complaint will be again pushed to SMS gateway inorder to send it to concerned officials
(AEE) to resolve the complaint as well as the same will be displayed to any random executive for
further follow ups.
114. 24X7 Customer Helpline
A 24X7 Customer Helpline is functioning in the premises of corporate office, Bangalore. The helpline
number is 1912. There are 120 Customer Support Executives in the Customer Service Centre, to
facilitate consumers. BESCOM has enriched its Customer helpline through the latest technologies
where all the conversations between executives and consumers are being recorded. Through this system
we are ensuring that call auditing is done which in turn enhances the quality of service being rendered to
our consumers
115. Customer Interaction Meeting (CIM) Schedule
For better consumer service and timely disposal of consumer complaints, Customer Interaction Meeting
will be held once in a month in all the Sub Divisions to resolve and redress the complaints of consumers.
Meeting venue, date and time will be published well in advance by the Sub Divisional Office through local
newspapers, handbills, notice board and electronic media. CIM schedule is available in the website to
ascertain date and time of the CIM meeting well in advance. CIM is a consumer participatory. Here
consumers can address their grievance. The same will be heard and CIM proceedings will be recorded,
videographed and will be uploaded in youtube. Consumer will
be issued with an acknowledgement indicating time to resolve
the problem. In CIM, once consumer registers complaint,
complaint will be heard at the Sub Divisional level. If the
complaint is not addressed within the stipulated time by the
concerned, the complaint will be escalated to next authority. In
case, if the consumer is not satisfied with the service, consumer can also appeal to Consumer Grievance Redressal Forum
(CGRF), which is a quasi judicial body.
www.bescom.org
43
Miscellaneous Queries
116. What is the complaint redressal mechanism at BESCOM?
For any type of request/query/complaint, consumers may use any of the Touch Points/ following modes:
• Helpline No 1912
• Send SMS to 9243150000 for ex: BESCOM<sub division> complaint
• File a compalint through www.bescom.org
117. How and where to approach for Pole Shifting?
To get the pole shifted, an application along with the copy of id proof and last paid bill is required to be
submitted at Sub-Division Office. After verification of documents, site visit is arranged to prepare an
estimate and accordingly demand note is generated as per Regulatory guidelines. Once the payment of
Demand note is done then pole will be shifted.
118. Who would be responsible for the unsafe condition w.r.t the consumer
premises near to the BESCOM’s network and vice versa?
BESCOM has laid down its network and installations in accordance with the applicable rules and
regulations and in compliance with the statutory clearances. However it has been observed that with
passage of time occupants have constructed/extended their buildings/superstructures in an unauthorized manner & to such an extent that the same has come in direct contact with network/installation
which has been there since earlier times. In such cases it needs to be ascertained as to whether it was
BESCOM’s network or the extended superstructure which was in existence before and accordingly
requisite steps for removal of the unauthorized construction/extension are initiated. BESCOM therefore,
advises its
consumers to avoid coming close to its network, which can be very unsafe and even
fatal at times. Please appreciate that BESCOM is not to be held responsible for any loss or injury
suffered by any person or property as a result of any untoward incident taking place.
44
24x7 Helpline : 1912
Bescom Consumer Info
119. The Ombudsman
The Karnataka Electricity Regulatory Commission has established an authority called as
The Ombudsman to deal with complaints relating to electricity matters.
(i) What is the procedure for approaching Consumer Grievance Redressal
Forum (CGRF) for service flaws?
Consumers can approach the Consumer Grievance Redressal Forum in case of any service flaws
in form A. (Appendix-1) The details of CGRF can be seen in Appendix-2
(ii) When, why and how can a Consumer approach the Ombudsman?
If a consumer is not satisfied with the orders of the CGRF, then the consumer can file an appeal to
the Ombudsman.
For more details contact:
The Ombudsman
Karnataka Electricity Regulatory Commission,
6th Floor, Mahalakshmi Chambers,
M G Road, Bangalore - 560 001
Tel: 080 2532 0213, 214, 339, 765
Fax: 080 2532 0338
Email: kerc35@bsnl.in
Apart from complaints and greviances related to power theft, misuse and accidents, the ombudsman is contact person for rest of complaints.
(iii) Within how many days does a consumer have to file an appeal before
the Ombudsman?
A consumer must file an appeal before the Ombudsman within 30 days from receipt of the CGRF
order in form B (Appendix-3).
www.bescom.org
45
46
Retail supply Tariff of BESCOM for FY 15 Existing, Proposed & Approved
24x7 Helpline : 1912
LT-2 (a)(i)
2
LT-2 (a)(ii)
LT-1
1
3
Tariff
Category
Sl.No
.
1
Domestic – Applicable
to Areas under Village
Panchayats
Domestic - Applicable
to Areas under Bruhat
Bangalore Mahangara
Palike (BBMP),
Municipal
Corporations and all
Urban Local Bodies
Bhagya Jyothi /
Kutira Jyothi
Category Description
Rs.35/ -
Rs.15/ -
240 Ps
340 Ps
455 Ps
535 Ps
101 to 200 KWH
Ab ove 200 KWH
0 to 30 KWH
31 to 100 KWH
Rs.25/ -
Rs.15/ -
FC For addl. KW
Co nsumption
Energy Charges
(EC)
651 Ps
585 Ps
Above 200 KWH
Sanctioned Load
Fixed Charge (FC)
FC For Ist KW
436 Ps
485 Ps
601 Ps
521 Ps
406 Ps
306 Ps.
Rs.25/ -
551 Ps
370 Ps
31 to 100 KWH
316Ps
Rs.35/ -
Rs.25/ -
504 Ps.
Rs 30/ -
Free
101 to 200 KWH
0 to 30 KWH
Energy Charges
(EC)
250 Ps
Rs.25/ -
504 Ps.
Rs 30/ -
Free
FC For addl. KW
Consumption
Proposed by
BESCOM
KW
st
KW
Above 200 KWH
101 to 200 KWH
31 to 100 KWH
0 to 30 KWH
FC For addl. KW
FC For 1
Above 200 KWH
101 to 200 KWH
0 to 30 KWH
31 to 100 KWH
FC For addl. KW
st
536 Ps
Rs 30 / -
Free
575 Ps
495 Ps
260 Ps
370 Ps
Rs.25/ -
Rs.15/ -
625 Ps
525 Ps
400 Ps
270 Ps
Rs.35/ -
Rs.25/ -
Approved as per
Tariff Order 201 4
FC For 1
Low Tension Supply
Sanctioned Load
Fixed Charge (FC)
FC For Ist KW
CDT(Commission
Determined Tariff)
EC per KWH
Monthly Min. per
Installation per
Month.
Fully subsidized by
GOK
Particulars
For BESCOM
Existing Tariff
as per
Tariff Order 201 3
Remar ks
536 Ps. / unit
40 Ps Increased
40 Ps Increased
30 Ps Increased
20 Ps Increased
No Increase
No Increase
40 Ps Increased
40 Ps Increased
30 Ps Increased
20 Ps Increased
No Increase
No Increase
Change in CDT
Increase d by 32 Paise
Cost of Supply:
Fully subsidized by GOK
Retail Supply Tariff approved by K.E.R.C. in Tariff Order 2014 dated: 12th May 2014
BESCOM Tariff
Retail supply Tariff of BESCOM for FY 15 Existing, Proposed & Approved
LT-3(i)
LT-2(b)(ii)
5
6
LT-2(b)(i)
4
Commercial: –
Applicable to areas
coming under Bruhat
Bangalore Mahangara
Palike (BBMP) ,
Municipal
Corporations and all
Urban Local Bodies
Pvt. Educational
Institutions and Pvt.
Hospital & Nursing
Homes - Applicable to
Areas coming und er
Village Panchayats
Pvt. Educational
Institutions & Pvt.
Hospitals and Nursing
Homes :
Applicable to Areas
under Bruhat
Bangalore Mahangara
Palike (BBMP) ,
Municipal
Corporations and all
areas co ming under
Urban Local Bodies.
Consumption
Energy Charges
(EC)
Fixed Charge (FC)
per KW
811 Ps
Above 50 KWH
0 to 50 KWH
FC per KW
above 200 KWH
0 to 200 KWH
FC per KW
FC Min. per
month
above 200 KWH
0 to 200 KWH
FC per KW
FC Minimum per
month
775 Ps
675 Ps
Rs.40/ -
670 Ps
550 Ps
Rs.50/ -
Rs.25/ -
720 Ps
600 Ps
Rs.65/ -
Rs.35/ -
Rs 55/ -
Rs 55/ -
Rs55 / Same as above
FC per KW
Demand Based Tariff (Optional) where sanctioned load is above 5 kW but below 50 kW
745 Ps
Above 50 KWH
711 Ps
Rs.40/ -
Rs.40/ -
645 Ps
686 Ps
620 Ps
586 Ps
Rs.50/ -
520 Ps
Rs.25/ -
Rs.50/ -
736 Ps
Rs.25/ -
0 to 50 KWH
above 200 KWH
Sanctioned Load
Fixed Charge (FC)
per KW
Consumption
Energy Charges
(EC)
Sanctioned Load
Fixed Charge (FC)
FC per KW
FC Minimum per
Month
Consumption
Energy Charges
(EC)
0 to 2 00 KWH
670 Ps
above 200 KWH
636 Ps
Rs.65/ -
Rs.65/ -
570 Ps
Rs.35/ -
Rs.35/ -
FC per KW
FC Minimum per
Month
Consumption
Energy Charges
(EC)
0 to 200 KWH
Sanctioned Load
Fixed Charge (FC)
No Increase
30 Ps Increased
30 Ps Increased
No Increase
50 Ps Increased
30 Ps Increased
No Increase
No Increase
50 Ps Increased
30 Ps Increased
No Increase
No Increase
BESCOM Tariff
2
www.bescom.org
47
48
Retail supply Tariff of BESCOM for FY 15 Existing, Proposed & Approved
24x7 Helpline : 1912
LT-4(b)
9
LT-4(c)(ii)
LT-5 (a)
11
12
LT-4(c)(i)
LT-4(a)
8
10
LT-3(ii)
7
3
Heating and Motive
Power:
Applicable to Areas
under Bruhat
Bangalore
Mahanagara Palike
and Municipal
Corporations.
Private Hor ticultural .
Nur series ., Coffee , Tea
& Rubber :
10 HP & below
Private Horticultural.
Nurseries, Coffee,
Tea
& Rubber :
Above 10 HP
IP Sets –
Above 10 HP
IP Sets –
10 HP & below
Commercial
Applicable to Areas
coming under Village
Panchayats
241 Ps
Rs.30/ -
241Ps
Rs.20/ -
241 Ps
Above 500 KWH
545 Ps
611 Ps
Sanctioned Load
Fixed Charge
(FC)/HP
5 HP & below
Rs.30/ Rs.30/ Above 5 HP but
Rs.30/ Rs.30/ below 40 HP
40 HP & above but
Rs.40/ Rs.40/ below 67 HP
67 HP & above
Rs.110/ Rs.110/ Demand Base d Tariff (Optional)
Above 5 HP but
Rs.50/ Rs.50/ below 40 HP
40 HP & above but
Rs.70/ Rs.70/ below 67 HP
67 HP & above
Rs.160/ Rs.160/ Consumption
Energy Charges
(EC)
0 to 500 KWH
445 Ps
511 Ps
175 Ps
FC per HP
EC per KWH
175 Ps
Rs.30/ -
EC per KWH
Rs.20/ -
175 Ps
EC per KWH
Nil
151 ps per kwh
FC per HP
151 Ps per
KWH
Rs.30/ -
Rs 45/ -
Rs 45/ -
Rs 30/ -
FC per HP
761 Ps
661 Ps
Rs.30/ -
Above 50 KWH
0 to 50 KWH
FC per KW
725 Ps
625 Ps
Rs.30/ -
Rs 45 / -
475 Ps
0 to 500 KWH
Above 500 KWH
585 Ps
Rs.70/ Rs.160/ -
Rs.50/ -
Rs110./ -
Rs.40/ -
Rs.30/ -
Rs30./ -
215 Ps
Rs.30/ -
215 Ps
Rs.20/ -
215 Ps
Above 5 HP but
below 40 HP
40 HP & above
but below 67 HP
67 HP & above
5 HP & below
Above 5 HP but
below 40 HP
40 HP & above
but below 67 HP
67 HP & above
EC per KWH
FC per HP
EC per KWH
FC per HP
EC per KWH
Rs 30/ -
203 Ps per
KWH
CDT
(Commission
Determined Tariff)
FC pe r HP
Nil
FC per HP
Same as above
FC per KW
Demand Based Tariff (Optional) where sanctioned load is above 5 kW but below 50 kW
695 Ps
595 Ps
Rs.30/ -
FC per HP
131 Ps per KWH
CDT
(Commission
Determined Tariff)
Fixed Charge (FC)
per KW
Consumption
Energy Charges
(EC)
Above 50 KWH
Sanctioned Load
Fixed Charge
(FC)/KW
Consumption
Energy Charges
(EC)
0 to 50 KWH
40 Ps Increased
30 Ps Increased
No Increase
No Increase
No Increase
No Increase
No Increase
40 Ps Increased
No Increase
40 Ps Increased
No Increase
40 Ps Increased
No Increase
52 Ps Increase
Change in CDT
Free as per GoK order.
(In case, GOK do not
release the subsidy,
CDT shall be collected
from the Consumers)
No Increase
30 Ps Increased
30 Ps Increased
No Increase
BESCOM Tariff
Retail supply Tariff of BESCOM for FY 15 Existing, Proposed & Approved
LT-7
LT-6 (b)
16
17
LT-6 (a)
LT-5(b)
15
14
13
Temporary Supply
Public Lighting
Water Supply
18.00Hrs to 22.00Hrs
22.00Hrs to 06.00Hrs
06.00Hrs to18.00Hrs
Time of day
Heating and Motive
Power Applicable
all
Areas other than those
covered under
LT- 5(a).
Rs.35/ -
Rs.35/ -
EC per KWH
Less than 67 HP
Weekly Min. per KW
850 Ps
Rs.160/ -
445 Ps
Rs.50/ -
FC per KW
EC per KWH
320 Ps
Rs.35/ -
EC per KWH
FC per HP
591 Ps
Above 1000 KWH
501 to 1000 KWH
0 to 500 KWH
Above 5 HP but
below 40 HP
40 HP & above
but below 67 HP
67 HP & above
5 HP & below
Above 5 HP but
below 40 HP
40 HP & above
but below 67 HP
67 HP & above
916 Ps
Rs.160/ -
511 Ps
Rs.50/ -
386 Ps
Rs.35/ -
(+)100 paise per unit
0
EC per KWH
Weekly Min.
per KW
EC per KWH
FC per KW
EC per KWH
FC p er HP
Increa se(+)/reduction( -) in energy charges
over the normal tariff applicable
(-)125 paise per Unit
525 Ps
495 Ps
Above 1000 KWH
491 Ps
425 Ps
501 to 1000 KWH
561 Ps
Rs.150/ -
Rs.150/ -
67 HP & above
Consumption
Energy Charges
(EC)
0 to 500 KWH
Rs.60/ -
Rs.45/ -
Rs.100/ -
Rs.30/ -
Rs.30/ -
Rs.100/ -
Rs.25/ -
Rs.25/ -
Demand Based Tariff (Optional
Above 5 HP but
Rs.45/ below 40 HP
40 HP & above but
Rs.60/ below 67 HP
Sanctioned Load
Fixed Charge
(FC)/HP
5 HP & below
Above 5 HP but
below 40 HP
40 HP & above but
below 67 HP
67 HP & above
900 Ps
Rs.160/ -
485 Ps
Rs.50/ -
330 Ps
Rs.35/ -
565 Ps
535 Ps
455 Ps
Rs.150/ -
Rs.60/ -
Rs.45/ -
Rs.100/ -
Rs.35/ -
Rs.30/ -
Rs.25/ -
E.C: 50 Ps Increased
Weekly Min : No Increase
40 Ps Increased
No Increase
10 Ps Increased
No Increase
40 Ps Increased
40 Ps Increased
30 Ps Increased
No Increase
No Increase
No Increase
No Increase
No Increase
No Increase
No Increase
BESCOM Tariff
4
www.bescom.org
49
Know your meter
50
24x7 Helpline : 1912
Know your Bill
RR Number
Cost and consumption
in slabs
Bill Amount and
payment date
www.bescom.org
51
BESCOM Projects & initiatives
Niranthara Jyothi
Project is a prestigious scheme of Government of Karnataka, to provide 24 hrs Single phase power supply
to non-agricultural loads like domestic, commercial, water supply, street light, rural industries, milk dairies
etc., in rural areas by segregating the agricultural loads, which is a boon to the rural economy.
Bangalore Distribution Up-gradation Project
BESCOM has embarked upon a project to automate the Distribution network for monitoring, control and
operation of the 11 kV network in the Bangalore City. The implementation of Distribution Automation in the
Bangalore City will enhance the reliability and quality of power supply.
Smart Metering
SMART METERS can be termed as 3rd generation meters. A Smart Meter is usually an electrical meter
that records consumption of electric energy in intervals of an hour or less and communicates that information at least daily back to the utility for monitoring and billing purposes. Smart meters enable two way
communications between the meter and the central system. Smart meters can gather data for remote
reporting through AMI.
R-APDRP Program
Phase 1: IT initiatives to convert ESCOMs into a modern dynamic entity which uses IT for detection of
thefts through auditing, reduction of operational losses by properly monitoring the assets. Customer
relationship management through computerization and improvement in billing efficiency.
Phase 2: The Scheme will demonstrable performance in terms of sustained loss reduction. Aims at
reducing the overall Aggregate Technical and Commercial (AT&C) losses of distribution companies.
Establish reliable and automated systems for sustained collection of accurate base line data. The
adoption of information Technology in the areas of energy accounting before taking up the regular distribution strengthening projects.
52
24x7 Helpline : 1912
“Always at your service”
Contact us
Energy Department
P. Ravikumar, IAS
Principal Secetary to Government,
Energy Dept.GOK
DCA, Reforms section
9480813788
080-22034688
080-22252373,
080-22034648
prs.energy@gmail.com
reformsmsdca@gmail.com
Sri. H.R.Nagendra
Deputy Secetary
9880025879
080-22034680
AEE(Ele)., EMC section
9480813802
080-22035204
Sri.A.A.Chapparband
Under Secetary
9448680408
080-22034674
54
escommoncell@rediffmail.com
AEE(Ele)., EMC section
9480813801
080-22035203
usenergydept@gmail.com
Sri. M.D.Ravi
Special Officer(Reforms)
9448090826
080-22034692
escommoncell@rediffmail.com
AO, Reforms section
9480813885
080-22034688
ravi7659@gmail.com
mrs3285@gmail.com
EE(Ele)., EMC Section
9449844824
080-22035207
AE(Ele)., EMC section
9480813803
080-22035206
escommoncell@rediffmail.com
escommoncell@rediffmail.com
24x7 Helpline : 1912
Contact us
KERC
Sri.M.R.Sreenivasamurthy,IAS
Chairman, KERC
9980915001
080-25320356
Sri.P.R.Gopinath
PS to Chairman
9902132006
080-25320357
kerc35@bsnl.in
prgrangaiyengar@gmail.com
Sri.Vishwanath Hiremath
Member
9448372778
080-25320358
Sri.N.Sriraman,IAS(Rtd)
Secretary
9845300022
080-25320355
ombkar@gmail.com
Sri.Jayaramaraje URS, IAS(Rtd)
Ombudsman
9845003578
080-41692617
kerc35@bsnl.in
Sri.Nagaraju.B.R
Director(Technical)
9945391005
_
kerc35@bsnl.in
Sri.V.G.Pandit
Director(Tariff)
9449596795
080-25591411
kerc35@bsnl.in
Sri.Prabhakar Rao
Dy.Director(Tariff)
9448365174
_
kerc35@bsnl.in
Sri.Hegde.G.V
Consultant(Legal)
9611145575
_
kerc35@bsnl.in
kerc35@bsnl.in
www.bescom.org
55
Contact us
BESCOM Corporate Office
Sri. Pankaj kumar Pandey, IAS
Managing Director
9900095440
080-22354929
mdbescom.kn@gmail.com
Sri.H. Nagesh
Director (Technical)
9449030425
080-22354926
dtbescom.work@gmail.com
Sri.Guru Prasad B.L. IRS
Director (Finance)
9480834888
080-22340111
dfbescom@gmail.com
Sri. L.C. Veeresh
GM (A & HR)
9449815232
080-22342220
Admin & HRD
Sri.Ravish kumar
GM(NJY)
9449844885
080-22085310
Niranthara Jothi
gmnj.work@gmail.com
Superintendent of Police
9448042375
080-22381838
Vigilance
Sri. Govinda Raju
CGM(Op)
9449844899
080-22352487
Operations
cgm.op.work@gmail.com
Sri.Shakeel Ahamed. T.H
CGM(F&C)
9483546576
080-22354927
Finance & Commercial
cgmfc.work@gmail.com
Smt. Shanthi.M
CGM (CA)
9449844602
080-22341240
Corporate Affairs
cgmcrc.work@gmail.com
Smt.Jayanthi. N
GM (CR)
080-22251927
9449844778
Customer Relations
gmcr.work@gmail.com
Smt.Nagalakshmi S.V
GM (IT)
080-22085375
9449844720
Information Technology
gmitbescom.work@gmail.com
Sri.L Ravi
GM (DAS)
080-22210070
9448279010
DAS & Smart Grid
gmdasrapdrp.work@gmail.com
Sri.S.A Satish Kumar
GM (M&C)
9449829195
080-22341177
Metres & Commercial
gmcom.work@gmail.com
Sri. Doreswamy
GM(F&T)
9449030863
080-22383968
Fianance & Tarrif
gmaccprf.work@gmail.com
Sri.Thimmegowda
GM (Rev)
9449844840
Revenue
gmrevenue.work@gmail.com
Sri.ShivaKumara Swamy
GM(Exp)
9449844649
080-22354940
Expenditure
gmexpr.work@gmail.com
Kanthi I/C
GM (PP)
9449055636
080-22352796
Power Purchase
gmpp.work@gmail.com
Sri.K.C Chandrashekar
GM (I/A)
9449055839
080-22352483
Internal Audit
gmia.work@gmail.com
Sri. Sheela. G
GM (Q&S)
9449046576
Sri.D.Ramesh Kumar
GM (Proc)
9449844636
080-22354939
Procurement
gmproc.work@gmail.com
Sri.Shivanna
GM (DSM)
9449844861
Quality & Safety)
gmqs.work@gmail.com
Demand Side Management
gmdsm.work@gmail.com
spvigilance@yahoo.in
56
24x7 Helpline : 1912
sebraz.work@gmail.com
9448452103
080-22126744
9449877444
EE(C,O&M) Office
9448279007
gmbrc2005@rediffmail.com/
sebrc.work@gmail.com/
dcabrc.work@gmail.com
SEE(C.O &M) Mobile
www.bescom.org
eetmkrcircle.work@gmail.com
9448279388
Email ID
0816-2252189
EE(C,O&M) Office
EE(C,O&M) Mobile
setmkrcircle.work@gmail.com
9448279006
SEE(C.O &M) Mobile
Email ID
0816-2278599
SEE(C.O &M) Office
TUMKUR
CTAZ Circle Officers Number
9448452101
gmbrc2005@rediffmail.com/
sebrc.work@gmail.com/
dcabrc.work@gmail.com /
Email ID
080-22131437
EE(C,O&M) Office
EE(C,O&M) Mobile
Email ID
080-22100412
BRC
BRAZ Circle Officers Number
seebcnbescom@gmail.com
94490-46579
080-22100436
SEE(C.O &M) Office
Email ID
EE(C,O&M) Mobile
CTAZ
West
eedvgcircle.work@gmail.com
94482 79330
08192 263613
94482 79094
sedvgcircle.work@gmail.com
gmbescom@gmail.com
08192 263616
DAVANGERE
eeklrdvn.work@gmail.com
Davangere
9483529210
9483527177
9483515003
Tumkur
Kolar
9448490018
08152 - 220642
9483539007
Brc
080-22869423
080-65656598
080-65602255
seekolar@gmail.com /
seklrcircle.work@gmail.com
Control Room Numbers
eeowestcircle.work@gmail.com
9449844839
080-23132113
seewest.work@gmail.com
9449047999
080-23132113
East
South
North
eeeastoffice@gmail.com
9449844866
080-22863422
See.eastcircle@gmail.com
9449877999
080-22863422
East
sectz.work@gmail.com
9448279580
08194 230088
chiefcz@rediffmail.com
9448461466
08194 231466
9448279008
08152 - 220641
KOLAR
eesouthcircle.work @ gmail.com
9449046584
080-22230636
sesouthcircle.work @ gmail.com
9449844988
SEE(C.O &M) Mobile
senorthcircle.work@gmail.com
080-22100415
SEE(C.O &M) Office
Email ID
South
080-22237193
North
BMAZ Circle Officers Number
sebmaz.work@gmail.com
94490-46585
Email ID
080-22114420
SEE(C,O&M) Office
SEE(C,O&M) Mobile
9448234567
cebraz.work@gmail.com
ceebraz123@yahoo.in
94490-45888
cebmaz.work@gmail.com
CEE(C.O &M) Office
CEE(C.O &M) Mobile
Email ID
BRAZ
080-22276366
BMAZ
080-22113868
Zonal & Circle Offices
Contact us
57
Contact us
BMAZ
Sl.No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
CIRCLE
Jayanagar
South
Kormangala
HSR
Indiranagar
East
Shivajinagar
Vidhanasoudha
Peenya
North
Malleswaram
Hebbal
Rajajajinagar
West
West
47
58
DIVISION
24x7 Helpline : 1912
R.R. Nagar
Kengeri
Sub
Division Code
S1
S2
S5
S6
S9
S3
S4
S7
S8
S10
S11
S12
E3
E4
E6
E7
E1
E2
E5
E8
E9
W3
W4
W5
N4
N5
N7
C1
C2
C3
C6
C4
C5
C7
C8
N1
N2
N3
N6
N8
W1
W2
W6
W7
K1
K2
94498 44661
94498 44662
94498 44665
94498 44660
9449844669
94498 44663
94498 44664
94498 44667
94498 44668
9449844670
9449844826
94498 44827
94498 44673
94498 44674
94498 44676
9449844677
94498 44671
9449844672
94498 44675
94498 44678
9741623937
94498 44683
94498 44688
94498 44685
94498 44654
94498 44655
94498 44657
94498 44641
94498 44642
94498 44643
94498 44646
94498 44644
94498 44645
9449844647
9449844896
94498 44651
94498 44652
94498 44653
94498 44656
9449844897
94498 44681
94498 44682
94498 44686
94498 44894
94498 44687
9449844892
K3
9449844893
AEE Contact
EE Contact Number
94498 444612
94498 44613
94498 44825
94498 44616
9449844617
94498 44618
94498 44609
94498 44606
94498 44607
94498 44608
94498 44619
94498 77033
Contact us
BRAZ
Sl.No
CIRCLE
DIVISION
1
SUBDIVISION
CONTACT
Dodaaballapura
9448279080
Magadai
9448279078
TAVAERKERE
9449844871
4
Nelamangala
9448279077
5
Kudur
9448042373
6
Devanahalli
9448279082
2
Nelamanagala Division
3
Yelahanka Division
7
8
BRC
9
10
11
Hosakote
9448279084
Nandagudi
9448279085
Bidadi
9448094839
Channapattana rural
9448279091
Channapattana urban
9448279090
Kanakapura rural
9448279087
Kanakapura urban
9448279086
14
Ramanagar rural
9448088763
15
Ramanagar urban
9448279088
16
Sathnur
9448279088
17
Anekal
9448279092
Chandapura
9448279093
Attibele
9449844891
12
Ramanagar Division
13
Chandapura division
18
19
20
Kolar division
21
22
Kolar rural
9448279060
Kolar urban
9448279059
Srinivaspura
9448279063
23
Bagepalli
9448279071
24
Chikkaballapura rural
9448279069
Chikkaballapura urban
9448279068
Gowribidanur
9448279073
Gudibande
9448279072
Bangarpet
9448279065
Chikkaballapura
25
28
29
30
Kolar Circle
26
27
KGF Division
KGF
9448279064
Malur
9448279066
31
Mulubagal
9448279067
32
Chinathamani rural
9448279062
Chinathamani urban
9448279061
Shiddlagatta rural
9448279076
Shiddlagatta urban
9448279074
33
34
35
Chinthamani division
EE Contact
9448279025
9448279024
9448279026
9448279027
9448279019
9448279023
9448279020
9449844851
www.bescom.org
59
Contact us
CTAZ
60
CIRCLE
DIVISION
TUMKUR
TUMKUR
TIPTUR
MADHUGIRI
DAVANGERE
DAVANGERE
Sl.No
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2
3
4
5
6
7
8
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12
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17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
HARIHARA
CHITRADURGA
HIRIYURU
24x7 Helpline : 1912
SUBDIVISION
AEE Contact Number EE Conatct Number
TUMKUR CSD1
9448279045
TUMKUR CSD2
9448088690
TUMKUR RSD 1
9448088760
9448279016
TUMKUR RSD 2
9448279046
GUBBI
9448279047
NITTUR
9448279048
KUNIGAL
9448279049
TIPTUR
9448279050
9448279017
TURUVEKERE
9448279052
CHIKKANAYAKANAHALLI
9448279051
MADHUGIRI
9448279053
SIRA USD
9448279055
SIRA RSD
9448279056
9448279018
KORATAGERE
9448279058
PAVAGADA
9448279057
KODIGENAHALLI
9448279054
DAVANGERE CSD1
9448279028
DAVANGERE CSD2
9448279029
DAVANGERE RSD
9448279030
9448279012
ANAGODU
9448094833
JAGALUR
9448279031
CHANNAGIRI
9448279032
SANTEBENNUR
9448279033
HARIHARA
9448279034
9448279013
HONNALLI
9448279035
HARAPANAHALLI
9448279036
CHITRADURGA CSD
9448279037
CHITRADURGA RSD
9448279038
9448279014
HOLALKERE
9448279040
HOSADURGA
9448279039
HIRIYURU
9448279041
9448279015
CHALKERE
9448279042
MOLKALMORU
9448279043
Annexure -1
FORM A
APPLICATION FOR FILING COMPLAINT
WITH THE CONSUMER GRIEVANCE REDRESSAL FORUM
[See Regulation 6.2.]
Name of the complainant:
Full address of the complainant:
RR Number:
Name of the Licensee:
Details of the complaint/grievance:
Details of intimation of grievance by the consumer of the licensee:
Whether any reply has been received from the licensee:
(If yes, a copy of the reply to be attached):
Nature of relief sought:
List of documents enclosed:
Declaration
I/We the complainant/s herein declare that:
(a) The information furnished herein above is true to the best of
my/our knowledge, information and belief.
(b) I/We have not concealed or misrepresented any fact stated in aforesaid columns and the documents
submitted herewith.
(c) I/We have not brought the subject matter of the present complaint before this forum earlier.
(d) The subject matter of the present complaint has not been decided by any forum/court/arbitrator or
any other authority.
Signature of the complainant
Place:
Date:
NOMINATION
(If the consumer wants to nominate his/her representative to appear and make submissions on his/her behalf
before the forum, the following declaration should be submitted)
I/We the above named Consumer hereby nominate
Shri./Smt…………………………………………………………………… and whose address
is………………………………………………………………………………………………………………………….as my/our
representative in the proceedings and confirm that any statement, acceptance or rejection made by him/her shall
be binding on me/us. He/She has signed below in my presence.
ACCEPTED
(Signature of Representative)
Signature of Consumer
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Name of the Revenue Districts, Chairpersons and Forum
Head Quarters where Consumer can Lodge Complaints /
Grievances is as below:
Annexure -2
Name of the
Revenue District
Chairperson of the Forum
Forum’s Head Quarter
Bangalore Urban
Superintending Engineer (Ele.),
West Circle, BESCOM,
Mobile No. : 94498 47999
West Circle Office, BESCOM,
CA Site No. 05, West of Chord Road,
3rd Stage, Bhimajyothi HBCS Layout, Next to
Chord Road Hospital, Basaveshwarnagar,
Bangalore – 560 079.
Phone No: 080 – 2322 5161
Bangalore Rural
Superintending Engineer (Ele.),
East Circle, BESCOM,
Mobile No. : 94498 47999
East circle office, BESCOM,
JP Avenue, Karur Road,
Tasker Town, Shivajinagar,
Bangalore – 560 051.
Phone No: 080 – 2286 3433
Ramanagar
Superintending Engineer (Ele.),
Bangalore Rural Circle, BESCOM,
Mobile No. : 94482 79007
Ramanagar Division office, BESCOM,
Near Railway Station, Ramanagar – 571 511.
Phone No: 080 – 2727 1385/2727 1391
Kolar
Superintending Engineer (Ele.),
Kolar Circle, BESCOM,
Mobile No. : 94482 79008
Kolar Circle office, BESCOM,
Main Road, Kolar – 563 101.
Phone No: 08152 – 220 641/220 642
Chikkaballapura
Superintending Engineer (Ele.),
(Office), Bangalore Rural Area Zone,
BESCOM, Bangalore
Mobile No. : 94484 52103
Chikkaballapur Division office, BESCOM,
Opposite to General Post office main road,
Chikkaballapura – 562 101.
Phone No: 08156 – 272 671
Tumkur
Superintending Engineer (Ele.),
Tumkur Circle, BESCOM,
Mobile No. : 94482 79006
Tumkur Circle office, BESCOM,
Shivakumarswamy Circle, Kothitopu Road,
Tumkur – 572 102.
Phone No: 0816 – 2278 599
Davanagere
Superintending Engineer (Ele.),
Davanagere Circle, BESCOM,
Mobile No. : 94482 79094
Davanagere Circle office, BESCOM, Hadadi
Road, Davanagere – 577 002.
Phone No: 08192 – 263 616
Chitradurga
Superintending Engineer (Ele.),
(Office), Chitradurga Zone, BESCOM,
Chitradurga
Mobile No. : 94482 79580
Chitradurga Division Office, BESCOM, Behind
DC Office, Chitradurga – 577 501.
Phone No: 08194 – 223 125
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24x7 Helpline : 1912
Annexure -3
FORM B
APPLICATION FOR FILING COMPLAINT WITH THE OMBUDSMAN
[See Regulation 21.3]
The Ombudsman
……………………….
Sir,
Sub: Representation
Being aggrieved the complainant named herein had submitted a complaint with the Consumer
Grievance Redressal Forum established by (Name of the Licensee); the details of the complaint are as
under:
Name of the complaint:
Full address of the complaint:
Details of complaint submitted to the Consumer Grievance Redressal Authority/Forum
(A copy of the complaint and the order should be attached)
Details of the complaint
Whether any reply has been received from the ESCOM?
(If yes, a copy of the reply to be attached)
Nature of relief sought from the ombudsman
(Documentary evidence to be attached)
Declaration:
I/We, the complaint/s herein declare that:
(a) The information furnished herein above is true and correct and
(b) I/We have not concealed or misrepresented any fact stated in aforesaid columns and the
documents submitted herewith
The complaint is filed before the expiry of one year reckoned in accordance with the provisions of clause
11.3 (a) and (b) of the Ombudsman Regulation
The undersigned or any of us or by any of the parties concerned has not brought the subject matter of
the present complaint before the ombudsman to the best of my knowledge and belief.
The subject matter of the present complaint is not in respect of the same, which was settled through the
Ombudsman in any previous proceedings
The subject matter of the present complaint has not been decided by any forum/court/arbitrator/any
other authority
Your s sincerely
(Name and Signature of the Complainant)
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63
NOMINATION OF REPRESENTATIVE
If the complainant wants to nominate his representative to appear and make submissions on his behalf
before the Ombudsman the following declaration should be submitted.
I/We the above named complainant/s hereby nominate Shri/Smt………..whose address is
……………………………………………..as my/our representative in all proceedings of this complaint and confirm
that any statement, acceptance or rejection made by him/her shall be binding on me/us. He/She has
signed below in my presence.
Accepted
Signature of representative
Signature of complainant
64
24x7 Helpline : 1912
BESCOM Helpline - 1912
“Safety is our Priority”
For assistance
Call
: 1912
SMS : +91 9243150000
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For our grandchildren
BESCOM Corporate Office:
K.R. Circle, Bangalore - 560001
www.bescom.org