Bangalore Electricity Supply Company Limited
Monsoon Plan: 2013
(1st June – 30th September)
Prepared by
Prakash .V,
Chief General Manager, Operations, BESCOM
Approved by
P. Manivannan, IAS,
Managing Director, BESCOM
BESCOM Profile
Bangalore Electricity Supply Company Limited (BESCOM) is a Power
Utility distributing electricity across 8 districts.
Population Base : 2.07 Cr
Consumer Base : 79 Lakhs
Distribution
Monsoon in India

Monsoon, derived from the Arabic word "Mawsim" meaning "season", although
generally defined as a system of winds characterized by a seasonal reversal of
its direction.

A Monsoon of the Indian subcontinent is among several geographically
distributed observations of global monsoon taking place in the Indian
subcontinent. In the subcontinent, it is one of oldest weather observations, an
economically important weather pattern and the most anticipated weather
event and unique weather phenomenon.

The unique geographical features of the subcontinent, along with associated
atmospheric, oceanic and geophysical components, are extremely influential in
ensuring the anticipated behaviour for a monsoon in South Asia and the Indian
subcontinent. Due to its effect on agriculture, flora and fauna and the general
weather of India among other economic, social and environmental effects, a
monsoon is one of the most anticipated, followed and studied weather
phenomena of the Indian subcontinent.
Objectives






Necessity for Monsoon plan
Operational readiness
Safety i) General Public / Consumer
ii) Within the Department
Resources -i) Power supply restoration
ii) Safety equipments
Monitoring – ‘How BESCOM team will function
during Monsoon’
How to reach us.
Necessity for Monsoon plan

Since the monsoon is approaching and power disruption, uprooting of electric
poles and snapping of conductors could occur due to cloud bursts, gusty winds,
lightning and heavy rains.

BESCOM under its licensed distribution area covers 8 districts , spread over the
41,092 Sq. Kms., the company has initiated a proactive action plan to meet
requirements arising out of various situations during monsoon, such as water
logging, power failures, electrical shocks, sparking, fire, etc. to minimize
inconvenience to the consumers.

As a part of this plan, consumers' safety is being given a top priority and is
committed to ensure consumers' safety first.

Multi pronged strategies during monsoon for operational preparedness.

However, Company's proactive action plan also envisages measures to overcome
such issues and ensure its preparedness to meet any exigency arising during
monsoon.

A 60 seater centralized helpline (080-2287 3333) is established at K.R. Circle,
Bangalore and planning to avoid congestion of receiving incoming calls to resolve
the grievances.
Safety guidelines:
General Public and consumers

Ensure that your building’s meter cabin is adequately protected from water
logging.

Get the entire wiring in your premises thoroughly checked and tested by
authorised persons only.

Put off the main switch in case there is water logging or leakage observed in the
meter cabin. Put on the main switch only after ensuring that all faults have been
rectified properly.

If any water clogging happens at Basement/Ground floor, where any electrical
accessories like meter Board/Meter cabin/Transformers/ Distribution boxes etc.
and requested consumers not to enter that floor and call BESCOM Helpline
080-22873333 to disconnect the power.

Don’t touch any streetlight pole, Transformer centre fencing, LT feeder pillar box
etc during rainy time.

Stay away from downed power lines. Call BESCOM Helpline(080-2287 3333) to
report downed power lines.

Unplug sensitive electronic/electric equipment before the storm arrives.
Safety within the Department
1.
All the linemen/field staff shall use relevant safety gadgets while working on
distribution network and also creating proper safety zone before starting
repair/maintenance work .
2.
The sketch shows how to create safety zones before starting the repair
work:
Safety within the Department
Essential safety materials are:
Sl. Safety Equipment
No.
Sl. Safety Equipment
No.
Table 1
Sl. Safety Equipment
No.
Safety Helmet with
induction sensor.
1
Earthing Rod sets
8 High voltage Tester,
15
2
Safety Goggles.
9 Safety shoes
16 Tool spanners,
3
Safety belt.
10
4
Rubber Hand gloves,
11 Cutting Pliers,
18
5
Screw driver,
12 Rain coat
19 LED Torch,
6
High voltage Tester,
13
7
Insulated GOS
operating Rods
14 Fibber ladder.
Safety Reflecting
Jacket.
Men at work’ sign
board.
17 Tester,
Poly propylene Rope
with different size
20 Head Torch
21 Hickory roads,
Power Supply Restoration - Plan


To restore the power supply to esteemed consumers on shorter response
time, the following materials are kept under stock at each sub-division and
each division/Store, for easy mobilization of materials and to complete the
work on faster rate.
1.
11kV/LT Aerial Bunched Cables.
2.
Poles
3.
Conductors/Cables
4.
Cable Jointing kit/Pot head.
5.
Insulators (Type-Pin and Disc)
6.
LT/11kV line Materials
The following special equipments shall be kept under good condition
in each subdivision and each division
1.
Mobile Transformers of different capacity
2.
Crane, Ladder/Bucket Van.
3.
Fire extinguishers
Power Supply Restoration - Plan

Assistant Engineer(Elec,)/Junior Engineer will supervise the work for restoration of power
supply in their jurisdiction duly utilizing the resources.

Assistant Executive Engineer(Elec,) will monitor the work of pooling man-power,
materials, vehicles, etc, among the O&M units in their jurisdiction and also ensure that all
resources listed in the table (1-4) are available round the clock.

Also the Assistant Executive Engineers will ensure the updation of interruption
information shall reach the consumer via face book / Fault Management System (FMS)
duly updating the information by feeder managers.

Executive Engineer(Elec,) will monitor all resource mobilization like man power, materials,
vehicles, etc, among the subdivisions in their jurisdiction.

Superintending Engineer(Elec,) will be the Nodal officer of the Circle to facilitate the
work of pooling man power, materials, vehicles, etc, among the divisions in their
jurisdiction.

On safety aspects, all the section officers will inspect the hazardous locations and same
may be rectified before starting of monsoon especially distribution box/metering box/LT
feeder pillar box where door is open, take action to close the door properly to avoid
leakage of current during rain and blocking of water inside the equipment.

All the service station vehicles shall be well equipped with (additional 1 JE + 4 Linemen)
manpower, materials and safety accessories rendering services on hired basis shall be
equipped with Medical Kit for providing First Aid treatment for the fatalities and tool kit
for attending vehicle minor breakdown.
Resources:

Stock of major essential materials at field level.
Sl Material
No
1
Poles
2
3
Subdivision
Table 2
Division
Circle
25 Nos
75 Nos
200 Nos
11kV AB Cable
1 Km
5 Km
15 Km
LT AB Cable
1 Km
5 Km
6 Km
4
Rabbit Conductor
1 Km
30 Km
60 Km
5
Coyote conductor
0.5 Km
15 Km
25 Km
6
11kV UG cable each size
0.5 Km
1 Km
2 Km
7
LT UG cable each size
0.5 Km
5 Km
10 Km
8
Pin Insulators
30 Nos
200 Nos
500 Nos
9
Disc Insulators
30 Nos
150 Nos
300 Nos
10
Jointing Kit each size
5 Nos
5 Nos
5 Nos
11
Pot head each size
5 Nos
5 Nos
5 Nos
Resources:

Transformer Buffer.
Sl
Material
No
1
Table 3
Sub-division
( in Nos)
Division
( in Nos)
Circle
( in Nos)
Transformers
capacity
25 KVA
5
15
50
63 KVA
5
15
50
100 KVA
5
15
50
250 KVA
5
15
50
Resources:
Sl Equipment
No
Table 4
Sub-division
Division
Circle
(in Nos)
(in Nos)
(in Nos)
1
Emergency Light
1
3
12
2
Crane
1
2
6
3
Ladder/Bucket Van
1
2
6
4
Power Hack saw
3
15
45
5
Telescopic proner
3
15
45
6
Fire extinguisher
3
15
45
7
Lorry
1
3
9
8
Mobile Transformer
• 250 KVA
• 500 KVA
2
2
6
6
15
15
How BESCOM team will function during
monsoon ?

Each O&M section is working as a service station having full-fledged 2 teams of 1
Junior engineer with 4 line men each with separate vehicle including all safety
tools/equipment and other necessary line materials with wireless facility and
functions 24x7.Additional 150 Nos vehicles are provided.

The cable testing team will work for 24x7 to locate the fault in the under ground
cable system and cable testing team in each Division ready to attend to any cable
fault within 3 Hrs.

Field level Escalation matrix formed to resolve any power supply disruptions.

260 teams will work efficiently during night time also as in a day by using all
resources.

The O&M cum Service Station teams (minimum of 2 teams / O&M section)
consisting of one JE with 4 linemen with all safety and necessary line materials in all
districts.

Prior information to consumers regarding power outages through FMS wherein
Feeder managers will update the status.

All the District/Circle control rooms will act as Nodal centers to co-ordinate with
field and Helpline.
In Case of any grievances ! Reach us
1. Online Complaint Registration
Log onto www.bescompgrs.com to register your complaint
2. 24X7 SMS Facility
Just type BESCOM <Space> Subdivision code<space> nature of
complaint and send it to 92431 50000
3. 24×7 Helpline
Call BESCOM Helpline -22873333 (60 lines)
Escalation Matrix

Once you get a docket number from the BESCOM Helpline, the
power should be restored in 1 hr or the local BESCOM officer
should intimate you the expected time of restoration.

If you don’t get docket number or if complaint is not attended
within limited time then kindly SMS to the below mentioned
numbers:
 9449844640 (Shift in-charge)
 9449844778 (GM Customer relations)
 9663369333 (MD BESCOM)

Kindly escalate to the next level only if there is no response for 30
minutes.

Kindly do not call but only SMS, as your call may clog the lines.
Thank You