Fall/2015
Dear Student,
Welcome to Douglas College!
This guide was created by the Centre for
Educational and Information Technology
(CEIT) to help you:
Log in to the College computers
Use the computer labs and printing
Connect to the wireless network
Access myDouglas and Blackboard
Get or replace your student ID card
Change your default email address
Reset your password
Secure your data
welcome
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If after reading this guide you have any
suggestions to make it even more helpful,
please contact the Help Desk at 604 527 5330
or helpdesk@douglascollege.ca
Enjoy your time at Douglas. It’s a pleasure to
have you here!
Best,
CEIT
GET IT — IT Services for Students is published by
the Centre for Educational and Information Technology
(CEIT) of Douglas College. Cover: Tim Paul | Design,
editing and proofreading: Glauce Fleury | Images:
Stock images | Term: Fall/2015
Douglas College | CEIT
3
contents
Student ID Card .................................... 6
Why my student ID is important ..... 6
How I get my student ID ................. 7
Valid government-issued ID ........... 7
I lost my student ID ....................... 8
Compass Card ............................... 8
Service Counters ................................... 9
Services available ......................... 9
Hours of operation ......................... 9
Network Access ................................... 10
Logging in ................................... 10
Changing my password .................. 10
Changing my default email ............. 11
Policies ..................................................... 20
DSU computer lab ....................................... 20
Print Copies ......................................................... 21
PayPrint stations ........................................ 21
Protecting my quota of free copies ................ 22
Reducing printing ....................................... 22
DSU printing, faxing and scanning .................. 23
IT Security ......................................................... 24
Keeping my data and devices secure .............. 24
Passwords and passphrases ......................... 25
Creating passphrases .................................. 25
Detecting phishing ...................................... 25
Wireless Access ................................... 12
Connecting ................................. 12
Troubleshooting ........................... 12
Help Desk ............................................ 13
Contact ...................................... 13
Hours of operation ....................... 13
myDouglas .......................................... 14
Logging in ................................... 14
Changing my password ................. 15
Checking my course list ................. 15
Online
Learning ...................................
Logging in ..................................
Blackboard resources ...................
Blackboard tutorials ....................
Changing my password ................

Click the topic you’re interested in learning
more about to go directly to its page.
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Computer Labs ..................................... 19
Location ..................................... 19
4 GET IT — IT Services for Students ©
Douglas College | CEIT
5
Y
id
our student ID card is your official
Douglas College identification.
Valid for five years, it’s produced
by the Centre for Educational and
Information Technology (CEIT). Student
ID cards are available to registered
students who are taking classes in the
current semester.
Why is my student ID important?
STUDENT
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It’s also your Douglas College library card.
It’s required to obtain your Compass Card
and must be shown with Compass Card
when using Translink services.
It gets you discounts for Douglas College
parking.
It proves your identity during exams.
It’s required to pick up confidential
information from the Registrar’s Office.
It’s required to access campus facilities
outside of regular hours and periods of
limited access, such as Sundays and
holidays.
Student
ID card
How do I get my student ID?
Both campuses can produce your student
ID card. Go to one of our Service Counters
with the necessary documents, including
a valid government-issued ID (see the
list below).
Check the current hours and locations to
obtain your ID at http://www.douglascollege.ca/
studentidhours
Valid government-issued
picture ID is required
To obtain your student ID card, you must present a valid
government-issued picture identification card. The name
that appears on this official ID must match the name
that appears in the Douglas College registration system.
Valid government-issued picture ID includes:
• Driver’s licence
• Passport
• BC identification card
• BC Services card
• Canadian Permanent Resident card
• AANDC card and Métis card
• Interim Verification card issued by Douglas College
Non-Canadian government-issued picture ID may be
accepted, if in English.
Expired or photocopied identification cards won’t be
accepted as valid.
6 GET IT — IT Services for Students ©
Douglas College | CEIT
7
Photo: Glauce Fleury
Report it immediately at
upassbc@douglascollege.ca
or 604 527 5770.
Alternatively, you can
go to the Cashier’s
Office at the New
Westminster campus.
After reporting it, you can obtain your new ID
from the CEIT Service Counter: Room 2100B
(Library) at the New Westminster campus or
Room B1250 at the Coquitlam campus.
There’s a $20 fee to issue a new ID (cash only).
Learn more:
http://www.douglascollege.ca/loststudentid
Visit:
http://www.douglascollege.ca/
upass
Email:
upassbc@douglascollege.ca
Call:
604 527 5770
In person, go to the Cashier’s Office at the New
Westminster campus.
8 GET IT — IT Services for Students ©
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Student ID cards
Password/PIN resets
Assistance with login issues
Assistance with wireless connectivity
The student ID card service hours are subject
to change. Please check:
http://www.douglascollege.ca/studentidhours
New Westminster (Library|Room 2100B)
Monday to Friday: 8:30am-4:30pm
Closed daily: 1-2pm
Weekends closed
Coquitlam (Room B1250)
Monday to Friday 8:30am-4:30pm
Closed daily: 12-1pm
Weekends closed
Douglas College | CEIT
COUNTERS
How can I learn more
about U-Pass BC on
Compass Card?
The CEIT Service Counters provide the
services below at the New Westminster and
Coquitlam campuses:
service
What if I lose my
student ID card?
9
Image 1
1. Enter your username (nine-digit student
number).
2. Enter your password (your default PIN is
your birthdate in the format DDMMYY).
Note: As soon as you log in, change your PIN
to protect your account.

When you log off the College
computers, your working files will be
automatically deleted from the hard
drive. Make sure you regularly back
up your files on an external storage
device, such as a flash drive.
How should I change my password?
Use the Self-Service Password Reset (SSPR),
a web-based portal that allows you to reset
your password without having to contact the
College Help Desk.
1. Go to https://sspr.douglascollege.ca
2. Enter your username (image 1).
3. Click Next.
Note: The next screen will ask for a
temporary security code that has just been
sent to your registered email address (by
default, your myDouglas account).
4. Enter the code in the field available.
10 5. Click Next.
Note: The next screen will ask for your new password.
6. Enter and re-enter your new password.
7. Click Next.
Note: Now you can use your new password to log in.
How can I log in to the College network?
network
ACCESS
A
s a Douglas College student, you
have College Network Access (CNA)
credentials to log in to computers
in the labs and library. These credentials
are your username and password.
GET IT — IT Services for Students ©
How can I change my default email address?
1. Go to http://sspr-reg.douglascollege.ca
Note: A pop-up window will appear.
2. Enter your current network credentials (username and
password).
3. Click Log In.
Note: A new screen will confirm that the process is about
to start.
4. Click Next.
Note: The next screen will ask for your password.
5. Enter your password.
6. Click Next.
Note: A new screen will show your currently registered
email (usually, your myDouglas email address).
7. Replace it by the email address you want to use.
8. Click Next.
Note: You registered a new email. Any future Microsoft
password reset requests will be sent to this new address.
Douglas College | CEIT
11
How can I connect
to the Internet
with my own
mobile devices?
wireless
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wireless device is
connected to the
Internet.
What if I need troubleshooting?
Many laptops have a physical switch to turn on
wireless networking. Ensure your switch is on.
If you’re still having problems, please contact
the Help Desk at 604 527 5330 or helpdesk@
douglascollege.ca
12 What information do I
need to tell the Help Desk
when asking for support?
Image 2
GET IT — IT Services for Students ©
Your name (as
registered at Douglas)
• Your student ID number
Name of your Blackboard or myDouglas
course(s)
Your instructor’s name
Problem details and, if you are on
campus, your location
The computer number, if you are in a
room with more than one machine
Error messages, if there are any
Note: If you leave a voice message,
please provide a phone number so we can
contact you.

Contact
P: 604 527 5330
E: helpdesk@douglascollege.ca
DESK
1. Choose Douglas
College Internal
from the list of
available wireless
networks (image 2).
2. Click Connect.
3. Enter your College
Network Access
username and
password when
prompted.
Note: You may be
prompted to accept a
security certificate.
4. To accept the
certificate, click
Accept or Continue.
Note: Now, your
T
he Help Desk is staffed by skilled
technicians who solve problems for
students and employees having
difficulty with College-owned technology.
help
ACCESS
B
esides the access to our network,
your credentials as a Douglas
College student will give you access
to the wireless network while in the
campus area.
Hours of operation
We provide phone and email support six days
a week. Go to http://www.douglascollege.ca/
helpdesk. Check back often, as details may
change. Here, you’ll also find service alerts
and information about resources.
Douglas College | CEIT
13
T
MY
douglas
he myDouglas portal allows you to
keep up-to-date with what is going
on in your classes, see transcripts
and fee standing, update personal
information and see course lists.
14 4. Click the Login button.
Note: Initially, your PIN (password) is your birthdate
(DDMMYY). Change your PIN to protect your account.
Remember you can log in to myDouglas on only one
computer at a time.

Don’t forget to log out of myDouglas and
close the browser windows where you typed
your credentials.
I forgot my password. How can I change it?
Every student has a myDouglas email
account. You’ll find your email address under
the myDouglas Home tab when logging in to
http://www.mydouglas.ca. Your email will be
in the format name@portal.douglas.bc.ca.
Some instructors use myDouglas to send and
receive email. Ask your instructors how they
wish to be contacted.
How can I log in to myDouglas?
1. Go to http://www.mydouglas.ca
2. In the myDouglas Secure Login area, enter
your nine-digit student number in the User
ID field.
3. Enter your birthdate (in the DDMMYY
format) in the PIN field.
GET IT — IT Services for Students ©
1. Go to http://bit.ly/WBwwvm
Note: The page will show the User Login area.
2. Enter your student ID number in the User ID field.
3. Click the Forgot PIN?/Change PIN? button.
4. Answer the security question.
Note: If you haven’t created this question, call the Help
Desk at 604 527 5330 to have your account reset.
How can I see my course list?
Depending on your instructor’s preference, your courses
may be in myDouglas or Blackboard. To view your list:
1. Log in to myDouglas.
Image 3
2. Click the
Courses tab
(image 3).
3. On the left, select
the Click here to
link.
4. Go to the courses
you want to see.
Douglas College | CEIT
15
LEARNING
B
What can I access in Blackboard?
You’ll have access to materials uploaded by
your instructor, including course outlines,
lecture notes, quizzes and assignments.
You’ll also have access to communication
tools such as discussion boards and course
messages.
How can I log in?
online
1. Go to http://www.douglascollege.ca
2. Place the mouse over the Login link on
the top right to see the options (image 4).
Image 4
5. Type the first six digits of your myDouglas PIN in the
Password field.
6. Click Login.
Note: You will see your course list.
As an option to log in, go to http://learn.douglas.bc.ca
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When you finish your activities, don’t forget
to log out of Blackboard and close the
browser windows where you typed your
credentials.
How can I have more information about the
Blackboard resources?
3. Click Blackboard Community.
Note: It will open a new window showing the
login area on the left (image 5).
4. Type your nine-digit student ID number in
the Username field.
16 Image 5
lackboard is the Learning
Management System (LMS) used
by Douglas College for online
teaching and learning.
GET IT — IT Services for Students ©
In Blackboard Community, you’ll see the
Student Resources tab. Click this tab to find
common questions, including topics related
to login, course navigation and assignment
submissions.
You can also ensure that your browser’s complete
functionality is available. To check your browser, go to
http://bit.ly/1E3Mz9i
Douglas College | CEIT
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Are there any Blackboard tutorials available?
Yes. You can learn more about Blackboard and
how to use it at http://bit.ly/1URtLOY
C
Where are the computer labs located?
In the New Westminster campus, there are
nine labs. They’re located on the 5th and 6th
floors of the North Building: rooms 5105,
5107, 5109, 5111, 6105, 6107, 6109, 6111
and 6212 (open lab).
How can I change my password?
Operating hours and other details can be
found at http://www.douglascollege.ca/labs
Photo: Glauce Fleury
Image 6

18 If you need technical support, please contact
the CEIT Help Desk at 604 527 5330.
GET IT — IT Services for Students ©
labs
1. Go to http://bit.ly/WBwwvm
Note: The page will show the User Login area
(image 6).
2. Enter your student ID number in the User ID field.
3. Click the Forgot PIN?/Change PIN? button.
4. Answer your security question.
Note: If you haven’t created a security question, call the
Help Desk at 604 527 5330 to have your account reset.
In the Coquitlam campus, students have
available seven labs, all on the 2nd floor:
rooms A2030, A2110, A2130, A2270 (open
lab), B2190, D2010 and D2012.
COMPUTER
omputer labs are available to
registered students with valid
identification. You can use these
spaces to study, do your research and
work on your assignments.
The computer labs in both campuses are mainly used for classes
Douglas College | CEIT
19

Open labs are rooms where classes are not
scheduled. All the other labs are often used for
instruction, but you’re welcome to use them
when there are no classes being taught.
Yes. You must follow two policies:
Use of College Resources Policy
(A20.01.03) and Computer Use Policy
(A20.01.05). Please read carefully the guidelines for email
and Internet usage (Appendix A — Policy A20.01.03).
More at http://www.douglascollege.ca/adminpolicies
Computer lab at the DSU
In Coquitlam, you can use the DSU computers in the
lounge located in room A1190. For free printing (please
read more on page 23), go to the AB Atrium Kiosk with
your student ID card and the DSU staff will print your
copies.
Etiquette:
• Don’t eat or drink in the computer lab.
• Prioritize school work.
• Avoid noise that disturbs other students.
Office hours: Monday-Friday, 9am-4pm
20 GET IT — IT Services for Students ©
What happens if I need
to print more than 300
pages?
Of course you can
continue to print, but
you’ll have to pay for extra
copies. The cost is $0.10 per page (black and
white). We have PayPrint stations at:
• Both campus libraries
• Room 6212 at the New Westminster
campus
• Room A2270 at the Coquitlam campus
Detailed instructions are available in the
computer rooms, in the library and at
http://www.douglascollege.ca/printing
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If you need colour printing, go to the
libraries. The cost is $0.50 per page.
How can I cancel my print job?
COPIES
You can also study in the lab provided by the Douglas
Students’ Union (DSU) in the New Westminster campus.
Their office can be accessed from the College’s North
Building (4th floor exit, near Amelia Douglas Gallery) or
from 7th Street. The lab is located on the 2nd floor of their
building. To use it, talk to the DSU front desk.
print
Is there any policy I should be
aware of?
A
Douglas College student is allowed
to print 300 pages free of charge
each semester. You can go ahead
and print from any machine until using
your 300 pages. At the beginning of
each semester, your quota will be reset
to 300 pages.
If you send the file to the printer, you can’t
cancel it. Don’t waste your 300-page printing
limit on a bad print job. Preview your work
before printing it.
Douglas College | CEIT
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Printing in the DSU Computer Lab
How can I protect my quota of 300 pages?
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Log off the computer when you’re done.
Don’t share your password with anyone.
How can I reduce unnecessary printing?
Some instructors are looking for ways to reduce
the amount of pages that students are required
to print for their courses by accepting
assignments online. You can do your part by
limiting the number of bad print jobs. See the
tips below:
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Review information on screen rather than on
paper.
Use the Print Preview feature to see what
your print job looks like and adjust the
document format before printing.
Double-check what you need to print. Most
applications allow you to select which pages
to print.
Remember to
recycle your pages.
Recycle boxes are
located next to
every printer.

22 Difficulties to print? Contact the Help Desk at
helpdesk@douglascollege.ca or 604 527 5330.
GET IT — IT Services for Students ©
Besides the 300 pages free of charge that Douglas
College provides, you can print extra 100 black and
white copies for free with the DSU each semester.
If you exceed the limits, you’ll pay $0.05 for black
and white and $0.35 for colour printing.
•
What do I need to do to use their service?
See the DSU front desk to set up a print
account.
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What documents do I need to show?
Your student ID card.

400
copies is the amount you can print for free
per semester with support from Douglas and the DSU.
Faxing & Scanning with the DSU
The DSU also provides faxing and scanning to
Douglas College students. These services are
available at both New Westminster (main office front
desk) and Coquitlam campuses (AB Atrium Kiosk).
• Scanning: free
• Faxing: local and toll-free faxes have no cost; longdistance faxes cost $0.75 per call

To use any of these services, please speak
to DSU staff in one of our campuses.
Office hours: Monday-Friday, 9am-4pm.
Douglas College | CEIT
23
T
SECURITY
echnology plays an important role
in our daily lives. IT Security risks
and concerns aren’t always top of
mind, but it’s vital to protect yourself
and the College from potential harm.
How can I keep my information and
devices secure?
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it
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24 Keep your devices up-to-date with the
latest security settings and patches
(corrections to programs that remove the
security vulnerability).
Run anti-malware software on your
devices and keep it current (find it in
places such as iStore, play stores,
antivirus vendor sites and the
provider of the operating
system).
Don’t leave your devices
unattended.
Externally label your USB devices. If you
lose them, they can be returned to you.
Backup your coursework and data often.
Don’t share your password with others.
Choose strong passwords where possible.
Passphrases are even better
(read more on page 25).
Don’t fall for phishing attempts
— emails designed to trick you
into giving up your credentials
or other personal information (legitimate
organizations won’t ask for these via
email).
Don’t open unknown or unexpected email
attachments or links.
Only download from trusted sources.
GET IT — IT Services for Students ©
Passwords and Passphrases
When hackers developed techniques to guess weak
passwords, strong passwords became crucial. A strong
password is long and contains mixed case, numbers and
punctuation.
A passphrase is made up of a sequence of words (and
may also contain mixed case, numbers and punctuation).
Passphrases are longer, easier to type and easier to
remember (you can associate them with an unusual
scene).
How can I create a passphrase?
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Choose four random words, e.g.,
rhino cloud pierced donut.
Create an image in your mind
combining the four words, e.g.,
the rhino pierced the cloud to
make a donut.
Words like rhino can
Remove spaces as some systems
prompt us to create
don’t like spaces in user
a good passphrase
credentials, e.g.,
rhinopiercedclouddonut.
Optionally and for a stronger passphrase, add
uppercase letters, numbers and punctuation, e.g.,
Rhinopiercedcloud4donut!
How to detect phishing
A phishing email generally:
• Contains poor grammar and spelling.
• Has a link that doesn’t go where it’s supposed to.
• Claims to be from an internal email address, but is
actually from an external email address.
• Includes attachments in zip, executable or document
format designed to infect your device.
Douglas College | CEIT
25
YOUR
notes
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26 GET IT — IT Services for Students ©