Altiris™ Client Management Suite
Agenda
1
What DO YOU Need Help With
2
What does Altiris have to Assist
3
What’s New with CMS 7
4
Beyond Client Management
Altiris Client Management Suite
Leads the Way
• Symantec offers the most mature
client management suite
– Today’s organizations are
looking to simplify the
manageability and increase the
security of their computing
environment so that users have
a central management console
to manage both and cut costs
– Symantec is best suited for
organizations that need
management and security
Q3, 2007, Forrester
3
Symantec Suites
Client Management Suite
ServiceDesk 7
Protection Suite
IT Management Suite
`Deployment Solution with
Incident Management
Endpoint Protection
Client Mgmt Suite
Change Management
Critical System Protection
Asset Mgmt Suite
Problem Management
SNAC self-enforcement
Server Mgmt Suite
Release Management
Data Loss Prevention Standard
Workflow Solution
Out of Band Management
Knowledgebase
Inventory Solution
Wise Pkg Studio Suite
Patch Mgmt Solution
Process Management
Patch Management
IT Analytics
IT Analytics
Workflow
(* minimum initial purchase of 200 licenses)
Workflow Solution
Protection Center
Real Time System Manager
Server Management Suite
Asset Management Suite
Add-ons
Software Delivery Solution
Software Management Solution with
Application Management
CMDB Solution
Workspace Virtualization
Ghost Imaging Foundation
PC Transplant
Inventory Solution with
Application Metering
pcAnywhere Solution
Software Management Solution with
Application Management
Software Virtualization Solution
Deployment Solution
Inventory Solution
Wise Software Pkg Tools
Workflow Solution
Asset Management Solution
Workspace Streaming
Barcode Solution
Backup and Recovery
IT Analytics
Monitor Solution for Servers
Patch Mgmt Solution
Endpoint Protection
Wise Pkg Studio Suite
Real Time System Manager
IT Analytics
Software Delivery Solution
IT Analytics
Workflow Solution
Data Loss Prevention
Control Compliance Suite
Professional Edition
Risk Automation Suite
Quality Assurance
Hardware Independent Imaging
Enterprise Mgmt Server
Introducing Client Management Suite
Reduce costs associated with
deployment, managing, securing,
and troubleshooting client
systems, automate mundane
tasks, and gain control of IT with
Altiris™ Client Management Suite
from Symantec®
Altiris™ Client Management Suite from Symantec®
5
Client Management Suite Delivers
Reduce the total costs
of owning client systems
Gain control of IT
Bring IT and
business together
• Automate time consuming
and mundane tasks
• Gain visibility into all
the client systems
• Align process, people
and technology
• Reduce costs of
• Take action from within
reports/dashboards
• Free IT to focus on
strategic business
initiatives
•
Deployment
•
Management
•
Securing
• Get information to IT
and decision makers
•
Troubleshooting
• Increase Security
• Drive business
Altiris™ Client Management Suite from Symantec®
6
Discovery and Inventory
Discovery and Inventory
 Populates database with
comprehensive data for
discoverable assets
 Aggregates data across environment
in real time
 Assists with software
license management
 Helps forecast growth requirements
Results
Discovery and
Inventory
 GM Brazil > Reduced annual
software license expenses by 44%
within 45 days, equaling a
1,000% ROI
 Reed Smith > Reduced inventory
time from one month to minutes
7
Imaging and Deployment
Imaging and Deployment
 Comprehensive deployment capabilities
 Image-based or scripted OS install
 Ongoing updates/re-provisioning
 Tools for hands-free and PC user
personality migrations
 Facilitates implementation of
standardized desktop configurations
Imaging and
Deployment
Discovery and
Inventory
 Reduces risks associated with
desktop changes
Results
 MedCentral > reduced deployment
times from 4-8 hours per machine to
one hour or less or 90%
 U.S. Air Force > Responded to new
hardware imaging requests in 88%
less time
8
Intelligent Software and
Patch Management
Intelligent Software and
Patch Management
 Implements intelligent software
management and delivery
 Distribute applications, updates, code,
and files to target systems
 Proactively manage software updates
to minimize security risks
Intelligent Software and
Patch Management
 Automates patch distribution with oneclick creation of collections
and policies
Imaging and
Deployment
 Bandwidth-sensitive systems
management for the mobile workforce
and roaming worker
Discovery and
Inventory
Results
 City of Plano > 84% reduction in
application rollout times
 Meijer Grocery > experienced
nearly 100% success rate when
patching their organization
using CMS
9
Remote Assistance (PC Anywhere)
Remote Assistance
 Remote control systems with the most
connectivity options
Remote
Assistance
Intelligent Software and
Patch Management
 Troubleshoot and remediate system
without disrupting end-users
 Train end-users on critical functions
from anywhere
 Reduce helpdesk costs
 Give helpdesk workers remote
functions at their fingertips
Imaging and
Deployment
Discovery and
Inventory
Results
 City of Plano > Reduce off-site visits
by 80%
 Cubist Pharmaceuticals >
eliminated technician travel time
and manual installation
of applications
10
What’s New in Client
Management Suite 7
Complete Process Automation
It’s less about the tools and more about the people and business
• Task manager automates
– Integrated Deployment and
migration tasks
Altiris™ Workflow
– Conditional logic
– Includes all functions
• Altiris™ Workflow Solution
– Orchestrates timely interaction of
people and systems
– Uses email, web page, mobile
– Handles mundane approvals and
follow up
– Better service, on demand; more
productive IT resources
– Basis for self-serve service
catalog
Altiris™ Client Management Suite from Symantec®
12
Intelligent Software Management
It’s more than just delivering software
Better Detection
and Analysis
Better Distribution
Better Compliance
• Enables quick and easy
software audits
• Virtualizes applications on
the fly
• Lets you simply right
click to blacklist
• More accurately identifies
software
• Ensures distribution of the
latest versions & updates
• Understands relationships
between software (e.g.,
• Includes all pre-requisites
• Ensures distributed
applications remain
installed and working
suites vs. point products)
• Only downloads what’s
not already installed
• Makes sure the software
stays installed
Software management focus shifts from delivery tasks to the central library
Altiris™ Client Management Suite from Symantec®
13
Intelligent Software Management
Data Sources
Smart Discovery
Commercial
Application Data
Software Resource Center
SOFTWARE COMPONENT
Software Type
Attributes
Relationships SOFTWARE LIBRARY
Release
Service Pack
Update
Files
Packages
Detection rule
Depends upon
Updates
Supersedes
SOFTWARE CATALOG
Manually/
Other Sources
Wise Package Studio
Conflicts with
Application
Conflict
Dependent
Update
Supersedes
14
Expanded Management
Manage more technologies, with greater efficiency, on more platforms
• Improved installation and configuration
– Up and running in less than an hour
– Minimize installation and configuration errors
– Simplify upgrade process
• Greater enterprise support
– Improved security scoping
– Support for hierarchy and replication
• Extended platform support
– Improved Macintosh and Linux support
• Symantec Management Platform (part of the Open Collaborative Architecture)
– Technology direction for Symantec product integration
– Expand client management with additional Symantec and 3rd party products
15
Symantec® Management Platform
Intelligence
Automation
Design
Analyze
Suites and Solutions
Altiris™ SDK
Client Management Suite
Collect
Patch Management
Software Virtualization
Publish &
Orchestrate
Inventory Solutions
Symantec Endpoint Protection
Backup Executive System Recovery
Active Directory
HP OpenView
Microsoft SMS
Remedy Helpdesk
Connect
Request
IT Assets
Windows, Linux,
Mac, Mobile Devices
16
Thank You!
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