JEFF FURMAN, PMP
Location: NYC/NJ Area
Mobile: (201) 310-7997
Website/Blog: www.Jeff-Furman.com
Email:
Jeff@Jeff-Furman.com
SUMMARY
PMP Project Management Instructor / Book Author / Presentation Skills Certification
Trainer. 15 years experience managing IT projects for Fortune 500 financial firms,
specializing in: development tools, QA testing, IT change management, PMO best
practices, and risk management, plus 10+ years as a corporate trainer and PMP instructor.
Strong analytical, training, writing, communication and social media skills.
CAREER HIGHLIGHTS
 Wrote comprehensive book on PMP project management “The Project Management
Answer Book” (publisher: Management Concepts, Jan., 2011: www.PMAnswerBook.com)
 Won “Instructor of the Year” award, NetCom Info Technology, for my PMP class.
 Led many company-wide projects as an IT Manager over 15 years:
new product evaluations, QA-Testing, infrastructure upgrades, and training programs.
 Led IT Change Management implementation for large NYC brokerage firm,
bringing department to 100% compliance (1,000+ users, 24x7).
 Designed and taught 12 technical courses for developers, analysts and managers
on development tools and mainframe programming languages.
 PMO Experience – Manager of the Tools Selection team for Prudential Financial’s
Enterprise-wide Y2K effort (1996-1999).
 Brought cost-savings of more than $6,000,000 annually for Prudential Financial
by eliminating redundant products and restructuring license with major software vendor.
 Won 2 customer service awards (“Rock Solid” Award) - Prudential (2002 and 2004).
 Initiated the Y2K remediation effort (1991) for Prudential Securities (our department’s
early start saved company considerable money in HR and software licenses for this project)
 Published articles on PMP, IT software, risk management, and training in:
Computerworld, PM World Today, Software Magazine, Technical Support Magazine.
 Mentored a college student at Stevens Institute of Technology (Spring 2011) – participated in
several in-depth interviews about one of the large projects I had managed for a brokerage
firm in NYC. Student analyzed and reported on my project for his term paper.
PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT
Nov. 2005 - Present
Project Management Instructor / Presentation Skills Certification Trainer / Book Author
 Just completed teaching an in-depth 2 week Advanced Project Management / PMP prep class
for a group of US military officers on-base at Fort Hood, Texas (May, 2011)
 Wrote: “The Project Management Answer Book” (published by Management Concepts,
416 pages, January 2011). In-depth practitioner’s guide, Q&A format, PMBOK-compliant.
 Taught 80 weeks of 5-day PMP Prep for NetCom Information Technology (New York, NY)
and won company’s “Instructor of the Year” award two consecutive years (2008 and 2009).
 Taught 30 sessions of Advanced Presentation Skills for two training companies: (NetCom
and Unitek) preparing instructors for three certifications: CTT+, MCT and ACI.
PRUDENTIAL FINANCIAL (3 consecutive positions below)
1986 - 2005
Prudential Financial, Roseland, New Jersey
IT Project Manager / Infrastructure Support Manager
1999 – 2005
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Managed group of 5 application support specialists providing technical support for 3,000+
application developers on 16 testing tools and programming languages.
Created course materials for new development tools and presented classes and demos for the
company’s developers, both locally and overseas (using videoconferencing and SameTime).
Led many IT projects including new vendor product evaluations, infrastructure software
implementations, and consolidations of competing products across multiple sites.
Wrote User Guides and New Product Release Documentation for 16 software products
supported by our team; made available in database heavily-used by company’s developers.
Wrote testing scripts and documentation for testing new versions of infrastructure software,
also for regression-testing against hardware and operating system upgrades, and for Disaster
Recovery / Business Continuation testing.
Coded and documented 300+ programs, scripts, and job control language sets which were
used as templates by the company’s developers. These templates enabled the programmers to
quickly utilize many new software products without training (increasing efficiency and
reducing costs).
Managed education vendors, bringing in training for application developers on new
development tools.
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Prudential Securities, New York, NY
Manager, IT Change Management and Productivity Tools Support
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1991 – 1999
Managed team supporting company’s Change Management / SDLC system utilized by
applications department (1,000+ users) to move application software into Production.
-PMO - From 1996 through 1999 played leadership role in Prudential’s Enterprise-wide
Y2K Program as Prudential Securities’ Technical Representative to the Prudential’s
Enterprise-Wide Y2K PMO, and as Manager of the Tools Selection Team for the PMO.
Created and taught many classes on key development tools, programming languages and
Change Management System used by the company’s development staff of more than 1,000
programmers.
Wrote documentation (user guides, new product release information, testing scripts) for
many key products used by developers. Made available via the company’s online
documentation databases.
Initiated company’s Y2K program in 1991, leading initial date testing for the firm using
date simulation software and data-aging products.
Prudential Securities, New York, NY
1986 – 1991
Technical Trainer / Course Developer / Training Manager
 Delivered technical training for programmers on development tools (FileAid, InterTest,
SmartEdit, Spiffy, Strobe, Xpediter) and new versions of COBOL programming language.
 Designed and created many technical training programs for company’s application developers.
 Selected and managed training programs for the IT department’s developers by vendor
instructors (CICS, VSAM, DB2).
NEW YORK METROPOLITAN TRANSPORTATION AGENCY
IT Education Specialist, New York, NY
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1985 – 1986
Implemented and managed video and CBT technical training programs for the MTA and
related city transportation agencies, including LIRR, Metro-North, MSBA, and NYCTA
Led the creation of the first inter-agency training contract for the NYC MTA, and was the
liaison between the agencies and the MTA legal department on the project.
NEW YORK LIFE INSURANCE COMPANY
Technical Trainer, New York, NY
1984 – 1985
 Taught three modules of company’s Programmer Trainee program (Clists, Cobol, TSO/ISPF).
NYU SCHOOL OF CONTINUING EDUCATION
Adjunct Professor, New York, NY
1984 - 1984
 Taught computer programming class using Assembler Language.
EDUCATION and CERTIFICATIONS
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CompTIA Project+ Certified Project Manager
CompTIA CTT+ Certified Technical Trainer
Computer Applications Teaching License / NY State Education Dept.
PMP/PMI Certified Project Management Professional
NYU School of Continuing Education, Diploma in Cobol and Assembler Programming
New York State University College at Oneonta, BA Degree: English & Biology
LANGUAGES AND SOFTWARE
Programming Languages: Assembler, Clists, Cobol, IBM LE, ISPF Dialog Manager, Rexx.
Infrastructure / Development Tools: AbendAid/XLS, Changeman/ZMF, COBOL testing tools
(Intertest and XDC), FileAid/MVS, Hourglass, Info Management, Lotus Notes, PDS Tools/
Star Tools, Remedy (Change & Problem Management), SameTime, Smart Edit, Spiffy,
StarWarp, Strobe/iStrobe, TicToc, Version Merger, and XDC/se (Assembler testing tool).
Personal Computers: Microsoft Office 2007 Excel, PowerPoint, Project, Word, and HTML.
PROFESSIONAL ORGANIZATIONS
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ASTD (American Society of Training and Development), and ASTD NY Chapter.
NYC Agile Users Group, NYC SCRUM Users Group, NYC SPIN
(Software Process Improvement Network).
PMI (Project Management Institute), PMI NYC Chapter, PMI L.E.A.D. CoP (Learning,
Education And Development Community of Practice), Agile NYC Users Group.