Sherri
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Summary of Qualifications:
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Able to problem-solve and assist customers using key time management skills
Great ability prioritize, attention to detail and a independent thinker
Highly capable to multi task and work in a very high stress, fast paced environment
Strong communications skills in all areas of customer support and able to form valuable relationships with both
customers and colleagues
Experience
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Kudzu.com / Cox Interactive: November 2008 – Current (contract)
Atlanta, Georgia
Online Traffic Coordinator
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Daily Online Ad placement
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Responsible for accurate placement of text ads, sponsored links, video link graphics
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Extensive use of DoubleClick/DFP for all traffic related functions
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Edited HTML design code to allow for unique postings
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Silverpop: June 2008– Sept 2008 (contract)
Atlanta, Georgia
New Client Care Coordinator
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Email marketing specialist dealing with daily authentication
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DNS, SenderID, and Domain Key knowledge
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Advanced knowledge of Silverpop ‘Marketer’ software - queries, segments, list imports
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Vast knowledge of all major internet service providers (ISP’s)
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Accurate and timely tracking of customer relationships using SalesForce
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Network Communications: Oct 2003 – March 2008
Lawrenceville, Georgia
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Online Traffic Coordinator / Online Customer Service Manager
Ad Staging / Ad Trafficking of multiply online graphics. Ensure campaigns run accurately
Ad detail changes with the use of Photoshop, Gimp, Irfanview
Work closely with offsite clients to produce ad campaigns, reporting via DART, coordinate graphics
Proofread and ensure accuracy of data on the companies main brand websites with the use of DoubleClick (online
advertising software)
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Track, answer and trouble shoot online /e-commerce questions and concerns nationwide regarding one of the industry’s
largest Real Estate.com and Apartment.com web sites
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Extensive online training of company software both online and in person
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Sales support and customer support both internal and external
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Generate and analyze weekly sales reports and data
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Web-based technical / customer service support to over 300 direct sales representatives throughout the country
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Network Communications: Feb 1999 - Oct 2003
Lawrenceville, Georgia
Senior Accounts Receivable Representative
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Daily communication with hundreds of sales representatives onsite and throughout the US
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Trained off-site company sales representatives on online accounting software
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Managed the accurate accounts receivables of hundreds of Real Estate Book publications located throughout the nation.
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Excel spreadsheet preparation, Microsoft Word documentation, commission calculations, invoicing and billing
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Proofreader for the company newsletter
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Datamatx:
Aug 1996 – Jan 1999
Atlanta, Georgia
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Client Services Representative/Accounting
Front desk support answering phones and greeting customers
Extensive work on Excel and Word documentation
Knowledgeable in the presort mailing industry and equipment
Backup help in accounts receivable, accounts payable, billing
Provided direct assistance to company’s Controller
Work with several local magazine subscriptions such as Atlanta Magazine.
Software
Excel, Word, Power Point, Outlook, DoubleClick, DFP, Lawson Accounting Software, Photoshop, Adobe, DOS, HTML,
Visual Basic, SalesForce, Marketer, Silverpop
Education
Gwinnett Technical College, Atlanta, Georgia
Associates’ degree in applied technology and information systems
Certification in Local Area Networking (LAN) on a Windows NT platform
2001-2004
Devry Institute of Technology, Decatur, Georgia
1996-1999