1 Curriculum Vita Name: Lakshmana Viswanath Nickname: Vish Home address: 2009 Manzanares Dr. Laredo, TX 78045 Office address: Director Computer & Telecommunication Services Texas A & M International University 5201 University Blvd. Laredo, TX 78041-1900 Telephone (956) 717-8384 (Home) (956) 326-2277 (Office) e-mail: vish@guildtechs.com (home preferred) vis@tamiu.edu (work) URL: http://www.guildtechs.com/viswanath (private) http://cts.tamiu.edu/staff/ (work) Table of Contents Current Position ................................................................................. 2 Prior Work Experience ...................................................................... 3 Education .......................................................................................... 4 Significant Accomplishments ............................................................. 5 Awards and Honors ................................................................ 5 Grants ..................................................................................... 5 Technical ........................................................................................... 6 TAMIU Projects ................................................................................. 6 TAMIU Technological Fact Sheet .................................................... 12 Publications ....................................................................................... 12 At SDSM&T, Rapid City, SD .................................................. 12 Committees etc ................................................................................ 14 Current References ........................................................................... 16 Other Interests ................................................................................. 18 Conferences, Seminars, Workshops, Training & Appreciations ....... 19 2 Current Position Director, Computer & Telecommunications Services (Since February 1995) Texas A & M International University, Laredo, TX 78041-1900 Provided technological leadership on a campus experiencing rapid growth in all areas. Working closely with faculty/staff/students/administrators to support technological needs, and directions, training programs, and grants, and set priorities for all areas of computing technologies. A&M International is the fastest growing university in the state of Texas. I was Involved with the architectural design, construction and installation of infrastructure resources for data, voice and video for 21 new buildings. The computer center in 1995, when I came on board, had a staff of three. CTS currently have a staff of 29 Full time and 15 part time employees. The department was reorganized and revitalized several times to meet the changing needs of the university and to accommodate its growth. Information Resource Manager - Official TAMIU Representative to the state of Texas as IRM which is equivalent to Chief Information Officer. Advocates short and long range planning. Bring technology into classrooms and offices. Formulate and recommend policies and standards. CTS provide support in the areas of Microcomputers, Networking, Administrative systems, student labs, Academic Computing and Audio/Visual Services. The university has embraced client/server technologies in a multi platform environment. Follow established procedures and regulations and analyze, develop and implement the current technologies. Directs and coordinates activities such as: analysis and design of systems that will provide for the most effective utilization of the equipment for academic, and research applications; development of feasibility studies; development of all reports to government bodies; determination of equipment specifications and requirements; development of programs and systems requirements; establishment and maintenance of a program library; scheduling and operations of the equipment; and establishment of the performance and quality standards. Excellent supervisory skills and have the ability to maintain effective working relationships and demonstrate good judgment and leadership. Also determines 3 the personnel requirements, to include selecting, training, and evaluation of employees; prepares the overall budget requirements and charge back for services; establishes policy for mechanization of applications within the CTS and recommends policies for the institution; establishes and maintains channels of communication between the CTS and the other departments within the university, and buy in for various projects. Some projects like the e-mail for life had received great acclaim. Other responsibilities include: developing the sequence of steps, operations and procedures to accomplish the stated objectives set forth by the VP for Finance and Administration; balancing available resources to maintain a proper productive mix; establishing utilization data on manpower, equipment and materials; and advising the VP for Finance and Administration on equipment utilization as needs arise. CTS is functionally split into five teams. They are: Administrative services, Network and Telecommunications, Systems, A/V and Labs, and User Services. Prior work experience From June1991 to February 1995 Director, Computer and Information Systems, Penn State Harrisburg, Middletown, PA 17057 Plan, organize, hire, train, develop, evaluate direct, supervise, and prioritize projects for CIS and its personnel. Develop strategic planning for CIS. Direct information dissemination by organizing workshops, and training sessions, and by providing documentation and newsletters. From September 1987 to May 1991 Coordinator, Academic Computing, State University of New York, Cortland, NY, 13045 Supervise academic/micro computer personnel. Support, maintain, evaluate and develop the necessary software and hardware for instruction and research for mainframe and microcomputers. From January 1984 to August 1987 Software Consultant, Iowa State University, Ames, IA 50011. In an academic environment the duties included, but were not limited to, consulting with the staff and students about the Center's facilities. Installed, tested and documented various software packages. 4 From January 1984 to September 1987 Contract Programmer Agricultural engineering, Iowa State University Performed Data entry, analysis, and plotting of data elements. From June 1982 to December 1983 Research/Teaching Assistant, Iowa State University, Ames, IA. Research on Data Analysis and modeling, computerized forecast contest and teaching assistant. From August 1980 to May 1982 Research Assistant, South Dakota School of Mines and Technology, Rapid City, SD. Analyzed data from HIPLEX project using the CRAY 1 computer. Responsible for collecting, analyzing, plotting and interpreting of meteorological data. Education Master of Arts - Counseling Psychology (2000) Texas A&M International University, Laredo, TX. Masters thesis - “Factors Contributing to Computer Anxiety” Master of Science - Computer Science (1987), Iowa State University, Ames, IA. Masters thesis - "A Prolog Simulation of Department of Defense Internet Protocol" Master of Science - Meteorology (1982) South Dakota School of Mines and Technology, Rapid City, SD. Masters thesis - "Mesoscale Surface Motions and Storm Interactions in a Semiarid Climate" Bachelor of Science - Mathematics (1979) Kerala University, India Statistics and Physics as minors. 5 Significant accomplishments Awards and Honors Listed in Who’s Who in America 59th Edition, 2005 Most Outstanding Sponsor Award 2003-2004 Received Certificate of Appreciation for Distinguished Service and Dedication to the University - 5 years awarded in December 2000. Listed in Who’ Who in America, fifty fourth edition, 2000. Listed in Who’s Who in the media and communications 1998-1999 first edition. Listed in Who's Who in the East Silver Anniversary edition of 1995-1996. Listed in TWO THOUSAND NOTABLE AMERICAN MEN Third edition, fall 1995. Highest Award for Achievement - Dale Carnegie Course, 1992. Distinguished service award in 1986 at ISU. Human relations committee award in 1984 at ISU. Grants $37,500 - in 2001-2002 a collaborative grant from Texas Infrastructure Fund to improve the video conferencing network. $82,677 - in 2000-2001 a collaborative grant from Texas Infrastructure Fund to upgrade Wide Area Network. $150,000 - In 1999-2000 from Texas Infrastructure Fund to upgrade Local Area Network to a 100/1000 MBPs. $3,545 - in 1999-2000 from SMARTer Kids Grant from NEC to upgrade visual presentation products. $45,000 - In 1994-1995 from Apple computer Inc. to upgrade from an Apple to Macintosh Lab. 6 Technical Languages/OS/software packages used Knowledge of: APL, Basic, C, Cobol, Fortran, Lisp, ML, HTML Pascal, Prolog, SNOBOL, Dbase, DECNET, Dissplay, Eispack, Eudora, Hummingbirds' Exceedp,Excel, FTP, Fishpack, Gopher, Handshake, IA-Plus, IGL, IMSL, Internet, Itpack, JCL, Kermit, Linpack, Lotus 123, MacTCP, Mosaic, MINITAB, Minpack, MS office, NAG, Netscape, Nupop, ODEPACK, Outlook, PC/TCP, Point Five, Powerpoint, Procom, Protran, Quadpack, Quattro Pro, SAS, SPSSX, Star Office, TCP/IP, Tell-a-graf, Toolbook, Trumpet, Twin, Visual mail, Voice Mail (Intervoice), WFL, Word xx, Wordperfect xx, www, Y-term, and numerous other application software packages, Ethernet and Token Ring topologies, Bridges, Routers, hubs, and other networking peripherals and their design and configurations, CANDE, CMS, DOS, MCP, MVS, Novell, OS2, PDP 11/assembler, Linux, MAC OS (SYSTEM), UNIX, VMS, Wylbur, Windows xx, Fujitsu (PBX), Tele-Video conferencing (V-Tel, QuickCam’s), Key systems, Operator Consoles (Conveyant), Quicktime VR, CRAY 1, CYBER 170, CYBER 7600, DEC VAX 11/7**, DEC VAX 6420, IBM 4381,IBM 6090, NAS 9160, Sparc Server 1000, UNISYS A10, UNISYS XE 550, and various PC's, Macintoshes, Sun Solaris systems, and Power-MAC's. TAMIU PROJECTS During my tenure the following projects were undertaken. Briefly, TAMIU unplugged University joined the wireless world by adding access points in the Library, and student center. Goal is to have a complete wireless friendly campus in an year. One-card system NU-vision was selected as the one ID card system vendor. This card will be used for a multitude of needs to include access control, debit, identity and others. Wiring the student dorms CTS have installed data/telephone services for the 424 plus tenants in the residential learning community. This is a revenue generating model. Also installed were a pilot VOIP solution for the offices and an integrated voice mail system. 7 SIS conversion from IA-Plus to Banner We are currently starting this project. Oracle will be the chosen data base application. Hardware and some trainings have been accomplished. Conversion to Outlook/exchange e-mail server All staff/faculty were moved to an exchange server with integrated calendar and mail. The e-mail is also accessible over the web. Student E-mail for life A project to provide life long e-mail for students and alumni of TAMIU. This is a recruitment/retention and PR initiative. Biennial Operating Plan for 2003-2004 This budget operating plan is submitted bi-annually to LBB, the state of Texas Legislative board through DIR. Similar plans were submitted earlier on a Biannual basis. Phase IV Buildings Student Center, Western Hemispheric Trade Center and Performing Arts center constitute the latest phase of construction. A remote PBX to accommodate the telephones upgrades to the network infrastructure and addition of another 200 or so nodes to the LAN. Upgrade of University Village LAN The LAN has been upgraded to 10/100 switches with a Gig fiber back plane to Killam building. PBX We are now proud owners of a new PBX system. An RFP had been issued and proposals were evaluated and contract awarded to Fujitsu. The new system with integrated voice mail, operator console, call accounting, and other features were implemented. This resulted in tremendous cost savings. Dusty Upgrade E-mail and internet server upgrade. A production system was upgraded with minimal down time. Risk Management Plan A project undertaken to identify and seek solutions for potential risks in Information technology at TAMIU. WAN upgrade 8 The second TIF grant $82,677 to upgrade Wide Area Network. This project also enhanced our existing LAN. Sis.tamiu.edu Converted student information system from remote mainframe host running MVS to local server based on open-VMS (IA plus from SCT). Budget Operating Plan 2000-2003 A new operating plan was submitted in September, 2000 to the State of Texas. Strategic Plan for 2001-2005 A new strategic plan was submitted to LAR in July 2000. This will serve as the new strategic plan for the next four fiscal years. Novell upgrade to 5.0 Converted from Novell 4.x to 5.0 and consolidation of 8 Novell servers into one. Converted 900 computers from IPX to IP. $150,000 Texas Infrastructure Fund Grant Secured a grant to improve the Local Area network infrastructure. Starting summer ‘99 the LAN was upgraded from 10 to 100/1000 MBPs. Local NPR Station worked on several avenues to explore the possibility of providing National Public Radio programs to Laredo and vicinity. However, this project cannot be completed due to non -availability of FM frequency. Microwave Transmission and ITFS channels A&M International had a license for four Instructional Television Fixed Service (ITFS)channels. Working with a cable TV provider a Microwave STL (Studio to Transmitter links)dish was installed. This enabled us broadcast from our studio to the community. The future potential for Distance Learning uses are tremendous. CTS Internships This ongoing project is an innovative idea of students helping students. Students interns are trained by CTS staff and they in turn consult with other students on various computer related issues. Employee Educational Reimbursement Plan This University wide project calls for a reimbursement of tuition to eligible employees. Another innovative plan that obtained administrative approval. Disaster recovery plan 9 CTS is in the process of creating a disaster recovery plan. Some ideas are already implemented and others are being documented for future considerations. The plans also list current implementations. Y2000 project The Y2000 and associated issues were the focus of this group. Several updates to our systems were performed and others are being followed. Media Center A regular class room was converted into a multimedia production center for all employees and students. Several peripherals provide an opportunity for the use of media for learning purposes. SIS for WEB Our on-line Student Information System for WEB provides an opportunity for students to securely register for classes, check grades, holds, financial aid information and others from any Internet accessible computer in the world. Local SIS host proposal SIS application is running on leased CPU time from College Station, TAMU. This proposal calls for the installation of a local system for SIS. The feasibility and cost analysis was performed during this project. Remote Access A project to identify remote access solutions to the campus community. Evaluated several options for an affordable and feasible solution. Building the campus of the 21st century - Phase III Beginning 1997, the university has embarked on its third phase of construction. A student Center, Performing Arts Center, a Western Hemispheric Conference Center and intramurals are planned for this phase. At this time I am involved with the POR, design and review of the plans. Construction started in January, 2000 and while the performing arts center will be ready only in late 2002, the other two buildings should be occupied by the end of 2001. Building the campus of the 21st century - Phase II This new phase has four additional buildings. All of them are totally networked, and CTS performed a super job of moving over 200 offices during this transition. University Village During the summer of ‘97, a 250 bed student housing project was completed. All the units are “network ready”. CTS thus brought the information superhighway to the door steps of each resident. They have a Fiber backbone complemented with a T1 link. 10 Building the campus of the 21st century - Phase I TAMIU has a brand new campus, with four new buildings in the NE of Laredo. This facility opened in the fall of ‘95. The campus is totally networked and all infrastructures were put in place by CTS. The network consists of four totally networked buildings, CAT5 for data and CAT 3 for Telephones. Fiber between buildings and floors. Client server technology with 8 Novell servers for applications software and 2 Sun Sparc 1000 systems for Internet services. All employees are networked and have Internet access. There were five student access labs with over 200 PC’s and Macintoshes. Re-organization of CTS CTS was re-organized into five functional areas. The staff grew from eight to 23 in a span of six months after my hiring. Currently there are 26 full time ad 16 part time employees. Local Area Networking After the buildings were completed, in 1995 $1000,000 was spent on campus networking. CTS has embraced Client-Server Technology. There are six Novell servers with 16 GB storage, 1 Sparc Server 1000 with 2 CPU’s 64 GB HD, and 256 meg ram for various users. There are other servers for Voice mail, net3270 printings, & Macintosh DOS IP gateway’s. Dissemination of Information Several User Reference Memos, and Newsletters were published. Various workshops and training sessions were also offered. Voice mail was introduced to the campus. Electronic mail is also available. There is a an electronic bulletin board. TAMIU has its own home page in the Cyberspace. Student computing facilities Eight labs with IBM’s and Power Mac’s support the student needs. The labs are open 90 hours every week. These totally networked facilities provide various software packages including access to the Internet. Our student to computer ratio is 10:1. One of the best in the nation. Strategic Plan for 1999-2003 A new strategic plan for 99-03 was submitted to DIR. This will serve as the new strategic plan for the next four fiscal years. Strategic Planning for 1997-1999 A new strategic plan for 97-99 was submitted to DIR. This will serve as the new strategic plan for the next two fiscal years. Biennial Operating Plan for 2000-2001 This budget operating plan is now submitted bi-annually to LBB, the state of Texas Legislative board. 11 Biennial Operating Plan for 1998-1999 This operating plan to be submitted to the DIR also serves as the budget plan for 98-99. Biennial Operating Plan for 1996-1997 This operating plan submitted to the DIR also serves as the budget plan for 96-97. 12 TAMIU Technological Fact Sheet Originally an upper division campus converted into a four year University with graduate programs in 1995. The new campus opened in 1995, with IT an integral part of the master planning process. Approximately 4200 students & 500 Staff call this their campus. Over 1000 PC's, Macintoshes, and SUN workstations are connected on our network. All of them networked with Ethernet (10/100/1000 MBPs). Standardized on Novell networking software for printing and file sharing. 300 + of these computers are in public access labs. The heterogeneous environment consists of Novell, Windows 2000/03, Unix (Solaris), and Linux File servers for applications, data and printing, Open VMS for SIS, MVS for FAMIS and BPP operations and PC, MAC, Linux workstations for desktops. Recently we installed a SAN with 2 terabytes of disk space. Computer and Telecommunications Services (CTS) provides an one stop service for academic, administrative, library, telecommunication, and Audio Visual needs. Microcomputer support and Networking support is also provided. Recently these services were extended to all student housing residents. The student labs and A/V services are open 90 hours per week and a lab assistant is on duty at all times. There are 29 full time permanent staff, and another 15 part time employees in CTS. An internship program that started in 1998 has by now trained 50 student interns. Fall of ‘95 the campus was moved to the new location with four new buildings. Another set of four buildings were added during fall of ‘96. University student housing was built in 1997. In Phase III a student center, trade center and performing arts center were built by 2003. Current Phase IV will include a Science Building and Planetarium. Technology budget has increased from under $500,000 in 1995 to close to 1.6 Million in 2004. Visit TAMIU at http://www.tamiu.edu, CTS at http://cts.tamiu.edu and myself at http://cts.tamiu.edu/staff/ (work) and http://www.guildtechs.com/viswanath/ (private) PUBLICATIONS Lakshmana Viswanath, “Factors Contributing to Computer Anxiety”, A thesis submitted to the graduate college in partial fulfillment of the degree of Master of Arts in counseling Psychology, TAMIU, May 2000. Lakshmana Viswanath, & Michael J. Pisani, “Improving Departmental Customer Service in a predominantly Hispanic Educational Environment: A view from the 13 trenches”, Emerging issues in Business and Technology, Journal of Contemporary Business issues, November, 1998. Lakshmana Viswanath, & Mark Wheeler, Introduction to Academic Computing, SUNY, Cortland, Fall, 1988. Lakshmana Viswanath, “A Prolog Simulation of DOD Internet Protocol”, A thesis submitted to the graduate college in partial fulfillment of the degree of Master of Science in Computer Science, Iowa State University, February, 1987. At South Dakota School of Mines and Technology, Rapid City, SD L. Viswanath, "Mesoscale Surface Motions and Storm Interactions in a Semi-arid Climate". A thesis submitted to the graduate division in partial fulfillment of the degree of Master of Science in Meteorology, South Dakota School of Mines and Technology, 1982. Miller, J. R. Jr., A. A. Doneaud, D. L. Priegnitz, L. Viswanath, and T. Engel, 1981: Surface Mesoscale Wind and Moisture Structures as Potential Predictors for a Dry Continental Climate. Preprints 8th conference on Inadvertent and Planned Weather Modification, Reno, Nevada, American Meteorological Society, pp J7J8. Andre A. Doneaud, L. Viswanath, David L. Priegnitz, and James R. Miller, Jr., 1982: Surface Mesoscale Storm Interactions in a Semi-arid Climate. Preprints conference on Cloud Physics, Chicago, IL, American Meteorological Society, pp 230-233. Andre A. Doneaud, James R. Miller, Jr., David L. Priegnitz, and L. Viswanath, 1983: Surface Mesoscale features as Potential Storm Predictors in the Northern Great Plains - Two case studies. Monthly weather Review, Vol III, No 2, pp 273-292. Andre A. Doneaud, and L. Viswanath, 1983: The Structure of the Wind Divergence in a Mesoscale Beta Field in Stormy Days. Preprints First Conference on Mesoscale Meteorology of the AMS and CIMMS, Norman, OK. Andre A. Doneaud, L. Viswanath, David L. Priegnitz, and James R. Miller, Jr., 1983: Mesoscale Beta Structures, Increasing Limits of Predictability of Quantitative Precipitation. Conference on Predictability of Mesoscale Phenomena, DM-3, Hamburg, Germany. Andre A. Doneaud, L. Viswanath, David L. Priegnitz, and James R. Miller, Jr., Mesoscale Beta Structures, Expanding the Limits of Predictability of Quantitative Precipitation. 14 Committees etc. Current Organizer - Region Vii Chess Championships, February 14, 2004 Organizer - “Diwali Bowl” 2002 and 2003 Member - Student Services Advisory Committee 2002Advisor - Indian Students Association, TAMIU 2002Tournament Director - Chess Club, 2000 Senior Tournament Director - United States Chess Federation, 2000Sponsor - United Middle School Chess Club, 2000 – Member - past President, Executive Committee, AAC, 1998 Recent Advisor - Electronic Commerce Association, 1998 - 2000 Elected Member - Search Committee for president of TAMIU 2001. Sponsor - Gatorville Chess Club, 1999 - 2002 Co-chair - WEB development committee, 1999 - 2000. Member - Strategic Planning Committee, 2000. Advisor - Association of International Students, 1999 - 2000. President - Administrative Advisory Council, 1997-1998. Member - President’s Advisory Council, 1998 - 1999. Member - Search Committee for VP for Development 1997-98. Member - Search Committee for Police Sergeant, 1997. Member - WWW Committee, 1995 - 1999. Member - Site Based Decision Committee, UISD 1996-97. Member - Employee Educational Reimbursement Program, 1997-98. Member - University Promotions and Marketing Committee, 1995-96. 2nd VP - PTC, Mathias DeLlano Elementary School 1995-96. Member - Phase I dedications, 1995. Member - Campus Computer Advisory Committee, 1995-‘96. Member Member Member Member Member Member Member Member Member - Administrative Council June 91 -Jan ‘95. - Academic Council June 91 - Jan ‘95. - Computer Facilities Committee - June 91 - Jan ‘95. - Task Force on Innovation June 93 - December 93. - Advisory Board, Day Care Center. June '93 - August '94. - Computer Based Education and Learning, June 91 - June 93. - Campus Computer Advisory Committee, June 91 - June 92. - Computer Advisory Committee, September 87 - May 91. - Student Computing Access Program, September 87 - May 91. 15 Member - Academic Computing Sub-committee, September 87 - May 91. Member - Computer Applications Program, September 87 - May 91. Member - CAP 100 Committee, September 87 - May 91. Member - Committee on Committees, April 1990 - May 91. Member - Professional Promotions Review Panel, April 1989 - May 91. Advisor - International Students Organization, September 87 - May 91. Member - Campus Red Cross Bloodmobile 1992. Chair - Student Computing Access program, September 88 - Feb. 90. President - International Student Council, ISU, 85-86. President - India Students Association, ISU 83-84. Cabinet - Member, Government of Student Body (GSB), ISU, 84-85. Director - Academic Affairs, GSB, ISU, 84-85. Representative - International Student Council for India 84-85. Member - Finance Committee, G S B (over $700,000 budget) 85-86. 16 Current References Dr. J. Charles Jennett Past President and President Emeritus TAMIU, P. O. Box 2761 Wimberley, TX 78676 Voice: 512-847-8090 E-mail: Jennett@tamiu.edu Dr. Michael Gold-Biss Assistant VP for International Programs 5201 University Blvd., Laredo, TX 78041-1900 Voice: 956-326-2565 e-mail: goldbiss@tamiu.edu Dr. Edward Willman 1200 East Calton Road, Apt 6 Laredo, TX 78041-7310 Voice: 956-726-0750 e-mail: willman@tamiu.edu or 5832 Palm Lane Dallas, TX 75206 Voice: 214-826-1604 Our past president Ms. Candy Hein Vice President 5201 University Blvd., Laredo, TX 78041-1900 Voice: 956-326-2175 e-mail: chein@tamiu.edu Mr. Steve K. Harmon Director, Office of Public Affairs and Information Services 5201 University Blvd., Laredo, TX 78041-1900 Voice: 956-326-2180 (office) 956-727-2796 (home) e-mail: harmon@tamiu.edu Dr. Henry Cuellar Attorney at Law Laredo, Texas, 78042 Voice: 956-726-9320 e-mail: hc@henrycuellar.com Work closely with Candy on institutional advancement, Alumni, grant and donor issues. Michael, and I had worked together on International students and their concerns. Ed, a senior faculty member, had served as the faculty liaison to the Computer department for over a decade. Can tell you a lot of history and where we were and where we are today. Has vested interest in technological advancements. He recently retired after 20 years with the University. . Steve, had worked very closely with our department especially with web and web page development and content management. Former Texas Secretary of State, Austin, Texas 2001 and Texas House of Representatives, Austin, Texas for District 42, 1987 to 2001. 17 Dr. Willie N. Cargill Professor 5201 University Blvd., Laredo, TX 78041 Voice: 956-326-2501 e-mail:cargill@tamiu.edu Mr. Ron Eichorst Comptroller 5201 University Blvd., Laredo, TX 78041-1900 Voice: 956-326-2378 e-mail: reichorist@tamiu.edu Bill is very much into Distance learning, radio stations and such. He initiated several grants for wireless technologies Ron is our comptroller. We work very closely on several of the business office needs. 18 19 Other Interests Chess - playing and organizing chess Tournaments. United States Chess Federation (USCF) certified Senior Tournament Director. Member USCF. Current rating in the 1500's. Directed over 70 tournaments. More information can be found here: http://www.uschess.org/msa/MbrDtlMain.php?12777105 Travel - Enjoy driving. Stamp Collection - Has over 17,000 different stamps from all over the world. Reading - Has slowed down, but do enjoy. Photography - used to take 100's of 35 mm photos. Recently went digital and would like to get into photo editing. Mathematics / Numbers. Puzzles and anything else that uses brain. 20 Conferences, Seminars, Workshops, Training & Appreciations TASSCC conference, August 8-11, 2004 TASSCC conference, August 3-6, 2003. Educause Southwest Regional Conference, February 2003. Seta, Las Vegas, March 2002. GTC Southwest 2002, Austin, February 2002 Networking 2001, EDUCAUSE, Washington, D.C. April 10-12, 2001. Management Development Program, Governor’s Center for Management Development, Austin, TX, March 26 - 30, 2001. 6th Annual TTVN User Conference, TTVN - TAMU, College Station, TX, March 7-9, 2001. Software Management Planning Seminar, Productivity Point, Austin, TX, October 12, 2000. Certified Software Manager, Productivity Point, Austin, TX, October 13, 2000. The Rewards of Recognition: How to generate the energy your organization needs, Bob Nelson, San Antonio, TX June 22, 2000. Partners in Education, appreciation by Amparo Gutierrez Elementary School, Laredo, TX, May 22. 2000. “Service above self”, appreciation by Rotary International, Laredo, TX May, 2000. Computer Services Management Symposium, ACM/SIGUCCS, St. Louis, MO, March 18-21, 2000. “LAN Upgrade at TAMIU”, Presentation, 4th Annual TTVN users conference, College Station, TX, August 1999. The Forum on Creative User Solutions, FOCUS, San Francisco, CA July 28-31,1999, SACUBO, Dallas, TX, March 28-30, 1999. 21 SISU, Reno, NV, March 3-6, 1999. The Second Annual Conference on Emerging Issues In Business and Technology, Myrtle Beach, SC. Paper and presentation titled “Improving Departmental Customer Service in a Predominantly Hispanic Educational Environment: A View from the Trenches”, Journal of Contemporary Business issues, Myrtle Beach, SC, November 1214, 1998. ASTD’s Interactive Multimedia - Summer Conference and exposition, American Society for Training and Development and Society for Applied Learning Technology, Arlington, VA August 26-28, 1998. Member of Employee Educational Reimbursement program, appreciation by Administrative Advisory Council, August 11, 1998. Counseling and Psychotherapy on the Border Conference, TAMIU, Laredo, TX, March 27, 1998. ICTE Santa Fe 1998, Santa Fe, NM, March 8-11, 1998. “Leadership Is”, TAMIU, Laredo, TX, February 24, 1998. United Middle School Self Esteem Day, Appreciation, TAMIU Disabled Student Services, Laredo, TX, December 4, 1997 IA’ Plus conference, Galveston. TX, October 26-28, 1997. ASTD’s Interactive Multimedia - Summer Conference and exposition, American Society for Training and Development and Society for Applied Learning Technology, Arlington, VA, August 20–22, 1997. “We are family”, Certificate of Completion, TAMIU, Laredo, TX, August 7, 1997. “What’s Love got to do with it?”, Certificate of Completion, TAMIU, Laredo, TX, July 10, 1997. “Dangerous Minds”, Certificate of Completion, TAMIU, Laredo, TX, July 24, 1997. “Stop in the Name of Love”, Certificate of Completion, TAMIU, Laredo, TX, June 26, 1997. “Mellow Yellow”, Certificate of Completion, TAMIU, Laredo, TX, June 12, 1997. 22 “Hell is for Children”, Certificate of Completion, TAMIU, Laredo, TX, June 5, 1997. Outstanding contributor, appreciation by International Business Association, TAMIU, Laredo, TX, April 26, 1997. SISU ‘97, Atlanta, GA, March 8-12, 1997. Interviewing Techniques for Supervisors, TAMIU OHR, Laredo, TX February 26, 1997. Performance Management, TAMIU OHR, Laredo, TX, January 30, 1997. IA Plus users group, SCT, Dallas, TX, October 19-21, 1996. Sixth Symposium, Texas A & M University System, Corpus Christi, TX, October 9-10, 1996. Time Management, TEEX, College Station, TX, June 7, 1996. Texas Special Olympics, appreciation for fund-raising by Texas Special Olympics, May 1996. Matias De Llano, appreciation by school, Laredo, TX, May 16, 1996. Customer Service Excellence, TAMIU OHR, Laredo, TX, April 23, 1996. “Developing Leaders in the Public Sector”, LBJ School of Public Affairs, Austin, TX, April 9-11, 1996.