Md. Rezaul Islam Shohel
153/A, Modhu Bazar (Apt# 2B), West Dhanmondi, Dhaka-1209.
Ph:8127001, 01615160000, 01199-073753, Email: rishohel@hotmail.com
Objective: To work in such an environment where hard work and sincerity are appreciated
and scope to meet new challenges.
Professional Experience
Manager, ATM & Card Operation
May 16, 2012 – Till to date
First Security Islami Bank Ltd.
ICT Division
House# 12, Block# A, Main Road
Bashundhara R/A, Dhaka 1229
www.fsiblbd.com
Duties & Responsibilities:

In-Charge of ATM & Card operation Department
Supervise the following jobs for team members,




























Maintaining ATM Delivery Channel 24x7
Roll-out ATMs as per management decision
Manage ATM helpdesk
Ensure ATM hardware support 24x7
Ensure ATM switching and Host support 24x7
Ensure all hardware and software maintenance for 24x7
Vendor Relationship Maintenance
Ensure UAT before any option/product live
Ensure relevant Hardware and Software Security
System Administration of ATM Gateway, Card Management System
Application Administration of ATM Gateway, Card Management System
Monitoring & troubleshooting of different services of ATM CMS, ATM Gateway.
Monitoring & Troubleshooting of ATM Links
Coordinate with network team & vendors for network links related issues
Troubleshooting and maintenance of ATM Booth Hardware (ATM, CCTV, UPS)
Provide effective and timely resolution of range of customer enquiries
Debit Card Dispute resolution
ATM/POS transactions monitoring for On-Us, Off-us & Remote-On-Us Network
ATM Debit Card PIN distribution
Coordinate with branch for ATM data upload & download
Arrange training for Branch People on Debit Card Mgmt System
Arrange training for Branch People on ATM Replenishment
Corresponding with different banks regarding Dispute resolution and Card Capture issue
Monitor system logs and activity on all servers and devices
Ensuring 100% uptime of all the servers
Guide the work of other staff engaged in similar functions
Serve as a Help Desk consultant
Handling different types of problems which are related to Debit card PIN dispatch and PIN
production


Upload Bulk file to CMS (excel format related to card issuing information) from different
branches & prepare them for production.
Maintain proper storage & archiving of Debit Card Application form to future reference
Senior Executive Officer & Switch Administrator
January 01, 2012 – May 15, 2012
United Commercial Bank Ltd.
IT Division
Corporate Head Office
House# CWS(A)1, Road#1
Gulshan Avenue, Dhaka 1212
www.ucbl.com
Duties & Responsibilities:






Coordinator of MasterCard issuing & acquiring project.
Coordinator of VISA card acquiring project
Coordinator of POS System Setup
Supervise the Debit card monitoring system
Supervise ATM installation, maintenance, monitoring system
Supervise the Card Management System (CMS) & Switching Software
Professional Experience
Executive Officer & Switch Administrator
2011
United Commercial Bank Ltd.
IT Division
Corporate Head Office
House# CWS(A)1, Road#1
Gulshan Avenue, Dhaka 1212
January 01, 2009 – December 31,
www.ucbl.com
Duties & Responsibilities:
Supervise the following jobs,
















System Administration of ATM switching system, ATM Gateway, Card Management
System
Application Administration of ATM switching system, ATM Gateway, Card Management
System
Monitoring & troubleshooting of different services of ATM Switching System, ATM Gateway.
Monitoring & Troubleshooting of ATM Links
Coordinate with network team & vendors for network links related issues
Troubleshooting and maintenance of ATM Booth Hardware (ATM, CCTV, UPS)
Provide effective and timely resolution of range of customer enquiries
Debit Card Dispute resolution
ATM/POS transactions monitoring for On-Us and Not-On-Us Network
ATM Debit Card PIN production
Coordinate with branch for ATM data upload & download
Arrange training for Branch People on Debit Card Mgmt System
Arrange training for Branch People on ATM Replenishment
Corresponding with different banks regarding Dispute resolution and Card Capture issue
Monitor system logs and activity on all servers and devices
Ensuring 100% uptime of all the servers






Guide the work of other staff engaged in similar functions
Serve as a Help Desk consultant
Perform daily backup of Switch/CMS and ATM Gateway
Handling different types of problems which are related to Debit card PIN dispatch and PIN
production
Upload Bulk file to CMS (excel format related to card issuing information) from different
branches & prepare them for production.
Maintain proper storage & archiving of Debit Card Application form to future reference
Senior Officer
United Commercial Bank Ltd.
IT Division
SARA Tower (16th fl.)
11/A, Toyenbee Circular Road
Motijheel C/A, Dhaka 1000
www.ucbl.com
November 30, 2005 – December 31, 2008
Duties & Responsibilities:










Look after Hardware of 84 Branches & 17 Head Office Divisions.
Look after Western Union Systems
Look after SMS Service.
Provide SBS23 support for Head Office & different Branches.
Member of UCBL any branch banking project.
Member of IT Procurement Team
Member of IT Audit Team
Member of IT Support team.
Provide all kinds of IT support (both phone & physical) to all the
branches (total 110 Branches) countrywide & 24 Head office Divisions.
Keep liaison with the vendors of different types of computer hardware items and
networking products.
Manager Technical
August 1, 2003- November 29,2005
ENES Corporation
House: 38, Road: 18 (Old), Dhanmondi R/A
Dhaka
Duties & Responsibilities:
 Consultant of ISP Set up and maintenance.
 Configure & maintain system for providing Internet Broadband Service.
 Configure & provide total solution for VOIP business including Gateway configures,
fine tuning, voice carrier service, online billing etc.
 Provide tailor made Network solution as per the requirements of the client.
Manager (Sales & Support)
January 09, 2003- July 30, 2003
Daffodil Online Limited (Member of Daffodil Group)
102, Shukrabad, Dhanmondi, Dhaka-1207.
Ph: 9143258-60
Duties & Responsibilities:
 Head of Sales & Support Department.
 Supervise the sales and after sales support for the clients.
 Have additional responsibilities of billing department.





Market research and provide information to the management for new product.
Responsible in finding out the easy solution for clients in cheaper way.
Find the feasibility and opportunity of new products and services.
Directly deal with prospective client and get their feedback and opinion.
Implement new and modern technical innovations.
Branch Manager, Gulshan Branch
January 1, 2001- January 8th, 2003
Bangladesh Online Ltd (A Beximco Company), Dhaka
(Largest & Fastest Internet Service Provider in Bangladesh)
House# NWF 12B, Road# 55, Gulshan 2, Dhaka 1212
Duties & Responsibilities
 In-charge of the Branch.
 Network Based Internet Service Provide.
 Install Configure & Maintenance of Windows NT, Windows 2000 server,
Mail server (Like MS Exchange, I-mail etc), Proxy Server, Wingate server, Win
proxy etc), IIS, Analogue router, Internet sharer, firewall etc.
 Total Network Solution from Internet to Internet. Complete broadband network and
Internet service provide (Configure, Install & troubleshoot) through IDSL, ADSL,
SDSL Modems and other ways.
 Have sufficient knowledge of Lan, Wan, Radio Link with Vine technology.
 Marketing our different types of services.
 Different types of administrative decision taking as Department Head.
 Make weekly technical status report for our corporate customers.
 BOL office and Beximco Group’s (Party) LAN Maintenances.
 Visit customer’s premises for the solution of any unsolved issue regarding.
Supervisor, Corporate Department
Bangladesh Online Limited (A Beximco Company). June 1, 2000- December 31, 2000
21, Dhanmondi R/A, Road # 3, Dhaka-1203
Duties & Responsibilities
 Networking Based Internet Service Provide.
 Install Configure & Maintenance of mail servers (Like MS Exchange, I-Mail etc),
Proxy Servers (Like MS proxy Server, Wingate server, Win proxy etc), IIS, Analog
router, Internet sharer, firewall etc.
 Total Network Solution from Internet to Internet. Complete Broadband network and
Internet service provide (Configure, Install & troubleshoot) through IDSL, ADSL,
SDSL Modems and other ways.
 NT and 2000 server Based LAN Maintenance.
 Visit customer’s premises for the solution of Network based Internet service.
Senior Support Officer, Corporate Department
Bangladesh Online Limited (A Beximco Company).
21, Dhanmondi R/A, Road # 3, Dhaka-1203.
June 1, 1999- May 30, 2000
Duties & Responsibilities
 Install, Configure & Maintenance of mail servers (Like MS Exchange, I-Mail etc),
Proxy Servers (Like MS proxy Server, Wingate server, Win proxy etc), IIS, Analog
router, Internet sharer, firewall etc.
 Total Network Solution from Internet to Internet. Complete Broadband network and
Internet service provide (Configure, Install & troubleshoot) through IDSL, ADSL,
SDSL Modems and other ways.
 NT and 2000 server Based LAN Maintenance.
 Visit customer’s premises for the solution of Network based Internet service.
 All kinds of System Maintenance and assembling (Including All Short of Hardware
and Software Troubleshoot Among Every Brand and Colne PC).
 Local Area Networking and Maintenance.
Customer Support Officer, Customer Care
Bangladesh Online Limited
21, Dhanmondi, R/A, Road # 3, Dhaka-1209.
June 1, 1998- May 30, 1999
Duties & Responsibilities
 Provide technical support to the dial up customers.
 Install, Configure & Maintenance of all sports of software’s including OS and
Internet related software.
 Market promotion of our Internet services……
 Visit customer’s premises for the solution of Network based Internet service
 All kind of System Maintenance and assembling (Including All Shorts of Hardware
and Software Troubleshoot Among Every Brand and Clone PC).
Management Trainee
Business Interlinks Ltd. (A automatic washing plant) February 15, 1998 - May 30, 1998
244-248, Tejgoan Industrial Area, Dhaka-1206.
Duties & Responsibilities
 Look after the LAN and PCs
 Keep communication with the foreign buyers and Parties through E-mail, Fax etc.
 Keep account of space parts
 Prepare weekly report.
TRAINING
 Completed 6 months Diploma course on “Networking with Windows 2000 and
Linux” from DOTCOM systems Ltd.
 Short course completed on “Internet Assistance Training” from Genetic Computer
School, local branch of Genetic Computer School of Singapore.
 Training course of “LAN Configure, maintenance and troubleshoot” from Hybrid
Computer.
 Three months training on “Cisco Certified Network Associate” from Cisco Valley,
Dhanmondi.
 Short course on “Basic Management for Executives and Managers” from BIM
(Bangladesh Institution of Management)
 Completed 5 months course on “Oracle Certified Database Administration” OCPDBA at IPCS-PRIMAX Software at Dhanmondi.
 Short course on “Internetworking in Electronic Banking” conducted by BIBM.
 Completed the course on “Certified Information System Auditor-CISA” conducted
by IBCS-Primax Software Bangladesh Ltd.
EDUCATION



M.Sc in Computer Science & Engineering from Stamford University.
M.Sc in Physics from Dhaka College under Dhaka University (Held in 1998)
B.Sc (Hons) in Physics from Dhaka College under Dhaka University (Held in 1995)
PERSONAL DETAIL
Father’s Name
Date of Birth
Sex
Marital Status
Nationality
Religion
Current & Mailing Address
Contact Phone No.
Permanent Address
E-Mail:
REFERENCE:
1. Mr.Nawed Iqbal
CEO
BRAC IT Ltd.
Gulshan, Dhaka 1212
Ph: 01713010200
2. Mr. Abul Kalam Azad
Vice President, IT Division
Bangladesh Commerce Bank
Ph: 01552348930
: Md. Amirul Islam
: 1st January, 1973
: Male
: Married
: Bangladeshi by birth
: Islam
: 153/A, Modhu Bazar, West Dhanmondi, Dhaka-1209
: 8127001 (Res), 01199073753, 01615160000.
: As above.
:rishohel@hotmail.com, rishohel@gmail.com