CAUL QUESTIONAIRE – ONLINE SERVICES FOR USERS (QUT February 2004)
1. DO YOU USE
ONLINE SYSTEMS
/ MODULES IN
THE FOLLOWING
AREAS?
1.1 User
education /
Information
Literacy training.
If yes, is this:
A Web
Interface
Commercial Locally
Do you have examples of this being applied in
Do you have any documented
Software
developed an integrated way with specific units / subjects evaluation of the service
software in conjunction with academic staff? If so, please available?
provide brief details.
Bond University
Central
Queensland
University
No
No
No
No
N/A
Yes
Yes
Yes
N/A
Charles Darwin
University
Yes
Yes
Yes
No
Charles Sturt
University
Yes
Yes
Yes
N/A
Curtin University
Yes
Yes
No
Deakin University Yes
Yes
No
(assessment
is)
Yes
Yes
Yes
No
Yes
CQU has a number of subjects offered via Blackboard.
No. This is the first year using
They have integrated / embedded information literacy
blackboard so there will be
components. These include workbooks, quizzes, tutorials documented evaluation available
later in the year.
External students of CUC100 (Academic Literacies) are
No
required to work through InfoSmart – our online
Information Literacy tutorial. We also use Learnline
(Blackboard) to deliver/communicate with the CUC100
students and they have to complete an info lit quiz using
Learnline as well.
The Library’s online tutorial is incorporated into a number Yes. Students are asked to provide
of units in disciplines such as management, psychology,
feedback as part of the Library
library science, education, health and the humanities.
tutorial. Many students take this
Common first year subjects are targeted. A librarian
opportunity to comment on what
customises the tutorial in consultation with the academic they have learnt, the problems they
to suit a particular unit or discipline. The tutorial is
had and suggestions for improving
assessable and is marked by librarians.
the tutorial. Most academics who
include the tutorial in their subject
also provide feedback.
Many first year core communication units use InfoTrekk
No
and are assessed using the commercial software WebCT
test bank
Yes. Integrated into First Year at Deakin program and
Yes
other specific units. Direct link from online units in Deakin
Studies Online.
Not directly embedded, but referred to as a link.
Yes
Yes
Yes
Yes
Yes
Edith Cowan
University
Flinders
University
Online Services Survey 2004
No
No
We have a wide ranging programme of web delivered
Yes
training ranging from a large scale generic foundation
skills programme to interactive tutorials focusing on
particular resources. All of this material is delivered via the
relevant topic WebCT sites which are under the control of
academic staff.
1
1. DO YOU USE
ONLINE SYSTEMS
/ MODULES IN
THE FOLLOWING
AREAS?
1.1 User
education /
Information
Literacy training.
If yes, is this:
A Web
Interface
Commercial Locally
Do you have examples of this being applied in
Do you have any documented
Software
developed an integrated way with specific units / subjects evaluation of the service
software in conjunction with academic staff? If so, please available?
provide brief details.
Griffith University Yes
Yes
No
Yes
La Trobe
University
Yes
Yes
Yes
No
Monash
University
Yes
Yes
No
Murdoch
University
Yes
Yes
Yes
Queensland
University of
Technology
Yes
Yes (a)
PILOT: your
information
navigator online IL
tutorial
Yes (b)
Monash
LearningFast
Online Services Survey 2004
Several first year courses require completion of the Library No
Research Tutorial as an assessment task
La Trobe University Library is implementing the Web-ezy
interactive tutorials in February 2004. Some subject
librarians are intending to use the tutorials in an integrated
way in consultation with academic staff, but these plans
have not yet been implemented
Yes
Eg see
http://www.lib.monash.edu.au/vl/bio1011/bioconf.htm, a
series of modules which are linked from the first year
Biology’s WebCT modules. Academic staff teach through
WebCT and direct students to the modules and associated
quizzes. Quiz results are given to the relevant librarian
who informally evaluates student learning outcomes to
determine further learning needs and addresses these in
an optional follow-up face-to-face session with students.
No
All new students enrolled in foundation units are required
to complete the LITE online module which from 2005 will
be worth 5 marks, though how they will be assigned is yet
to be determined. LITE uses WebCT. A number of other
units speicifically related to information retrieval in Law
and Science also use WebCT and attract marks as one
significant piece of assessment.
Yes (c)
(a) Some units and courses require compulsory
Library OLT completion of selected modules, or whole tutorial.
pages
Assessment requirements vary from
LIB101/ 102/ satisfactory/unsatisfactory to varying percentage
EDU;
weightings.
Faculty OLT (b) No - LearningFast is made available to all students as
pages
an independent learning option, supported and
implemented by Teaching and Learning Support Services
(TALSS), not the Library.
(c) All teaching Liaison Librarians use LIB101 as a general
resource for undergraduate students to access subject
and/or faculty specific IL teaching and learning materials.
LIB102 is a specific resource for postgraduate students to
access EndNote teaching and learning materials.
No
No
Yes, in comments from users
Yes
2
1. DO YOU USE
ONLINE SYSTEMS
/ MODULES IN
THE FOLLOWING
AREAS?
1.1 User
education /
Information
Literacy training.
If yes, is this:
A Web
Interface
Commercial Locally
Do you have examples of this being applied in
Do you have any documented
Software
developed an integrated way with specific units / subjects evaluation of the service
software in conjunction with academic staff? If so, please available?
provide brief details.
RMIT
Southern Cross
University
University of
Canberra
Yes
Yes
No
No
No
No
Yes
Yes
Yes
N/A
No
Yes. We get statistics re use.
Yes
Yes
N/A
N/A
No evidence of these being integrated within curriculum – No
they are mostly in the form of guides rather than learning
modules. Library website does however link to graded
learning modules on other library website, with permission.
University of
Melbourne
Yes
Yes
Yes
Yes
Our on-line Researching Art History tutorial is locally
Yes. (Evaluations of Researching
developed software integrated into the subject as a hurdle Art History & Monash Learningfast)
requirement. Developed in collaboration with academics,
this is probably the best working example we have at the
moment, but a more ambitious project with several Faculty
of Arts departments is in development. The commercial
software [referred to above] is Monash Learningfast for
basic IT skills. There is some anecdotal evidence that a
few academics have integrated it into some teaching
programs
Yes
University of
Newcastle
University of New Yes
South Wales
Yes
N/A
N/A
N/A
N/A
Yes
Yes
Yes
Yes. In depth evaluation for some:
e.g. biology and building. Some
evaluative feedback for all.
University of
Queensland
Yes
Yes
Yes
No
University of
South Australia
Yes
Yes
Yes
Yes
IL online training and resources are fully integrated with
the whole UNSW medical curriculum (new curriculum
starting 2004). Online modules are integrated with courses
in most other disciplines - but the integrated courses are
as yet few in number. Specific examples are in aviation,
building, international business, psychology, biology, etc
We are developing programs currently. These are generic
and are being used for postgraduates and
undergraduates. We use WebCT in one but the University
is examining which e-learning system it will use in the
future. We are working on one project with staff in our
Faculty of Natural Resources and Veterinary Sciences
No. Examples from predecessor in Communication,
Engineering and others. See for example
http://www.library.unisa.edu.au/about/papers/advancedvirtual.pdf and
http://www.library.unisa.edu.au/resources/vl/bman/cmfirst.
asp
Online Services Survey 2004
No
Yes
3
1. DO YOU USE
ONLINE SYSTEMS
/ MODULES IN
THE FOLLOWING
AREAS?
1.1 User
education /
Information
Literacy training.
If yes, is this:
A Web
Interface
Commercial Locally
Do you have examples of this being applied in
Do you have any documented
Software
developed an integrated way with specific units / subjects evaluation of the service
software in conjunction with academic staff? If so, please available?
provide brief details.
University of
Southern
Queensland
Yes
Yes
N/A
Yes
N/A
University of
Sydney
Yes
Yes
Yes
Yes
University of
Technology
Sydney
University of
Western Sydney
Yes
Yes
No
Yes
We are doing a number of different things in different
No
subject areas. Wherever possible we collaborate with the
Academic staff to integrate the information literacy into the
curriculum. This is done through Library staff teaching a
compulsory unit within the course (eg Learning Research
Skills is a one semester course developed, presented and
assessed by Law Library staff), or Library staff teaching
information literacy skills for a couple of weeks of an
undergraduate course, including assessment (eg
Agriculture)
1. Web interface – we have skills modules on the web site
that cover how to use resources in different disciplines, eg
Agriculture, Science, Medicine
2. Commercial software – a couple of Faculty Liaison
Librarians have built information literacy modules in
WebCT which is the Uni approved learning software, to
link in with a specific Unit of Study in consultation with the
academic staff.
3. Locally developed software – we had a catalogue
tutorial built in 2002, which includes Javascript for quiz
questions. Pretty low tech. We are also investigating
building individual learning objects based on standards.
Some examples available. Contact Chris Van Eijk
No
Chris.VanEijk@uts.edu.au
Yes. (Creation of an
initial online tutorial
for the UWS Library
catalogue is
underway. A tutorial
exists for using
EndNote 6 software)
Yes
N/A
Yes
N/A
No
University Of
Wollongong
Yes
Yes
No
No
Law module integrated as part of their assessment
No
Online Services Survey 2004
No
4
1. DO YOU USE
ONLINE SYSTEMS
/ MODULES IN
THE FOLLOWING
AREAS?
A Web
Interface
Commercial Locally
Do you have examples of this being applied in
Do you have any documented
Software
developed an integrated way with specific units / subjects evaluation of the service
software in conjunction with academic staff? If so, please available?
provide brief details.
Victoria University Yes
Yes
Yes
No
Yes
Yes
Yes
No
Yes
Yes
Yes
No
University of
Canterbury, NZ
University of
Otago, NZ
1.1 User
education /
Information
Literacy training.
If yes, is this:
Online Services Survey 2004
Library faculty liaison staff team teach with academics on
the core first year Bed subject Language, Technology &
Education. Online learning using WebCT is used in this
subject.
No
Yes.
http://ceds.vu.edu.au/cedsLM/2000/i
ntro.htm
N/A
Blackboard contributions to academic lecturers’ subject
No
classes by library staff for sociology, physical education,
physiotherapy, children’s issues. [web pages are used for
generic material- catalogue class and virtual tours- also for
subject guides and material on information literacy and
advertising generic classes and tours]
5
1. DO YOU USE
ONLINE SYSTEMS
/ MODULES IN
THE FOLLOWING
AREAS?
1.2 Virtual reference A Web
service / Call Centre Interface
information queries.
If yes, is this:
Commercial Locally
Software
developed
software
Do you have any documented evaluation of the service available?
Bond University
Central
Queensland
University
Charles Darwin
University
Charles Sturt
University
Yes
Yes
No
No
No
Yes
Yes
N/A
N/A
No
Yes
Yes
No
Yes
No
Yes
Yes
N/A
N/A
No. The Library has an email reference service called “Ask a Librarian”. We will be
introducing an online forum in early March 2004 which will enable us to better track queries
and evaluate the assistance and advice provided by Librarians. The Library is also
investigating the purchase of an online reference management system and the introduction
of chat.
Yes
Yes
Yes
No
Yes
Yes
No
Yes
real time chat but online
help
No
N/A
N/A
N/A
N/A
Yes
Yes
No
No
No
Griffith University Yes
Yes
Yes
No
No
No
No
No
Curtin University Yes
Deakin University Yes. Yes but it is not
Edith Cowan
University
Flinders
University
La Trobe
University
Yes. La Trobe University Yes
Library offers an email
reference service. The
Library is also
implementing (in 2004)
a trial ‘call centre’ where
queries from all service
desks, including the
Information Desk, are
either handled by a
trained operator or
Online Services Survey 2004
6
1. DO YOU USE
ONLINE SYSTEMS
/ MODULES IN
THE FOLLOWING
AREAS?
1.2 Virtual reference A Web
service / Call Centre Interface
information queries.
If yes, is this:
Commercial Locally
Software
developed
software
Do you have any documented evaluation of the service available?
referred to the
appropriate service
point.
Monash
University
Yes
Yes
Yes
No
No
Murdoch
University
Yes (messaging only,
Yes
not management yet
though software is being
purchased at the
moment)
Yes
Yes
Yes
N/A
No
Yes
No
Yes
E-chat system was
N/A
trialled but not continued
with in 2004
No
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Yes
Yes – Docutek N/A
VRL
No – only implemented this semester.
Yes. This is Virtual
Yes
reference in the form of
on-line inquiries. Not
necessarily answered in
real-time
Yes
N/A
N/A
N/A
No
Yes
N/A
No
Yes
Yes
Yes
Yes. Some evaluative data for the chat reference service
Yes
Yes
No
Not quite an evaluation but we have a report on what we have been doing.
Yes
Yes
No
No
Queensland
University of
Technology
RMIT
Southern Cross
University
University of
Canberra
University of
Melbourne
University of
Newcastle
University of New Yes
South Wales
Yes
University of
Queensland
Yes
University of
South Australia
Online Services Survey 2004
N/A
7
1. DO YOU USE
ONLINE SYSTEMS
/ MODULES IN
THE FOLLOWING
AREAS?
1.2 Virtual reference A Web
service / Call Centre Interface
information queries.
If yes, is this:
Commercial Locally
Software
developed
software
Do you have any documented evaluation of the service available?
University of
Southern
Queensland
Yes
Yes
Yes
N/A
No
University of
Sydney
University of
Technology
Sydney
University of
Western Sydney
University Of
Wollongong
Yes
Yes
Yes
No
Yes. Web interface to LSSI’s LiveChat service.Documentation is an internal evaluation of the
pilot project in the Humanities – the service is to be offered Library-wide in 2004.
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
N/A
No. (Service just about to be launched. We expect to have some evaluation studies
completed by mid-year)
Yes
No
Yes
No
No
Victoria University Yes
No
Yes
No
No
Yes
Yes
No
No
N/A
Yes
No
Yes. [email
reference
questions]
No
No
University of
Canterbury, NZ
University of
Otago, NZ
Online Services Survey 2004
8
1. DO YOU USE
1.3 Locally produced full text
ONLINE SYSTEMS digital repositories. If yes, is this:
/ MODULES IN
THE FOLLOWING
AREAS?
A Web
Interface
Commercial Locally
Software
developed
software
Do you have any documented evaluation of the service
available?
Bond University
No
No
No
No
No
Central
Queensland
University
Charles Darwin
University
Charles Sturt
University
No
N/A
N/A
N/A
N/A
Yes
Yes
Yes
No
No
Yes
Yes
N/A
N/A
No
Curtin University
Yes
Yes
No
No
No. Not as yet. The service is being implemented in early 2004 and will
be evaluated after the pilot phase in 12 months.
Deakin University Yes
No
No
No. Possibly
No
ADT would
qualify, but we
would need
clarification of
the question
No
Edith Cowan
University
No
Flinders
University
Griffith University Yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Yes
Yes
Yes
Yes. La Trobe University Library has a
Yes
digital repository for high use material (E
–Reserve). The material is accessed via
the Innopac catalogue which is webbased.
Yes
No
Yes. Griffith is currently implementing the HarvestRoad Hive digital
repository system. We have yet to offer services to clients. In the mean
time our teaching and learning objects are residing on a number of web
servers with the objects available via the Library Catalogue and
accessible via Learning@Griffith (Blackboard). An evaluation document
is available and I can provide that to Michael Middleton.
No
La Trobe
University
Online Services Survey 2004
9
1. DO YOU USE
1.3 Locally produced full text
ONLINE SYSTEMS digital repositories. If yes, is this:
/ MODULES IN
THE FOLLOWING
AREAS?
A Web
Interface
Commercial Locally
Software
developed
software
Do you have any documented evaluation of the service
available?
Monash
University
Yes
No
No
No
No. The only full text digital repository is the eprint repository, which
was set up using the eprint.org software. At present it has 27 full text
articles. The repository is in the early stages, and we are marketing with
specific faculties to build critical mass.
Murdoch
University
Queensland
University of
Technology
No (other than ADT)
N/A
N/A
N/A
N/A
Yes
Yes
No
No. Open
source
software
No. Too early for an evaluation
See: http://eprints.qut.edu.au/
See: http://www.library.qut.edu.au/adt/
RMIT
Southern Cross
University
University of
Canberra
University of
Melbourne
University of
Newcastle
University of New
South Wales
University of
Queensland
University of
South Australia
University of
Southern
Queensland
Yes. e Reserve module on ILMS
Yes
Yes
N/A
No
No
N/A
N/A
N/A
N/A
Yes - eReserve
N/A
N/A
N/A
Yes
Yes
Yes
N/A
N/A
No
N/A
N/A
N/A
N/A
N/A
Yes
Yes
No
Yes
No. Informal feedback only
Yes
Yes
No
No
No. We have various descriptions of the project.
Yes
Yes
Yes
No
Yes
No
N/A
N/A
N/A
N/A
University of
Sydney
Yes
Yes
Yes
Yes
Yes. 1. Web interface. Our Scholarly Text and Image service (SETIS) is
a web site providing access to full text created and licenced information.
Content is stored as XML or SGML.2. We are using DLXS as the search
interface to most of the full text services. Some customisation has been
done internally to fit our system. We are investigating ePrints and Dstore
for preprints. We use the BookWeb/BookNet software with the Uni’s
internal ecommerce solution for print on demand.
Online Services Survey 2004
10
1. DO YOU USE
1.3 Locally produced full text
ONLINE SYSTEMS digital repositories. If yes, is this:
/ MODULES IN
THE FOLLOWING
AREAS?
University of
Technology
Sydney
University of
Western Sydney
University Of
Wollongong
A Web
Interface
Commercial Locally
Software
developed
software
Do you have any documented evaluation of the service
available?
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
N/A
No
No
N/A
N/A
N/A
N/A
Yes
Yes
No
No
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Victoria University Yes
No
University of
Canterbury, NZ
No
University of
Otago, NZ
Online Services Survey 2004
11
2. DO YOU MAKE SPECIAL PROVISION FOR REMOTE USERS OR THOSE UNABLE TO VISIT LIBRARY FACILITIES IN PERSON?
Bond University
Yes. Virtual Tour, Electronic Resources, Instruction Sheets, Resource Guides, Document Delivery, Renewing Loans and Reservations, Ask a Librarian
http://www.bond.edu.au/library
Central
Queensland
University
Charles Darwin
University
Charles Sturt
University
Yes. These users are encouraged to contact the library using the 1800 number or by email. Staff will post books and photocopies and the librarians will perform
subject searches.
Curtin University
Yes
Yes. (Not sure what you mean here. We operate an Off Campus Library Service but
they utilise the same online services as our on-campus students. So yes, we do make special provision, however not necessarily in the online environment.)
The majority of CSU’s students study in Distance Education mode. The Library, where possible, purchases major resources, journals and reference materials in
electronic format. We have an extensive Ereserve collection. ILL copies and copies of articles from print journals are delivered electronically to the student’s
desktop. Print materials are usually sent by courier to students located in Australia. Students can contact the Library via an email reference service or using toll
free telephone numbers.
The Library has an online Information Literacy package called “Web-ezy”. This modular training package is currently being revised and will be renamed
‘SmartSkills”. In Spring Session the Library will be introducing “SmartSearch (Metalib) – an integrated search interface for the majority of the Library’s electronic
resources.
Library staff participate in CSU Distance Education Orientation sessions in Brisbane, Canberra, Sydney and Melbourne.
Deakin University Yes
Edith Cowan
University
Yes
Yes
Flinders
University
Griffith University Yes
La Trobe
University
La Trobe University Library offers a number of services to remote users. In addition to remote access to the Library’s catalogue, electronic journals and databases,
remote students are also able to request and receive journal articles and loans of books, request literature searches from a subject librarian, and contact subject
librarians via email.
Monash
University
Murdoch
University
Queensland
University of
Technology
Yes
Yes
Yes
Online Services Survey 2004
12
2. DO YOU MAKE SPECIAL PROVISION FOR REMOTE USERS OR THOSE UNABLE TO VISIT LIBRARY FACILITIES IN PERSON?
RMIT
Southern Cross
University
Yes. Through extensive digital resources.
University of
Canberra
Yes
University of
Melbourne
Yes. Limited service and normally because they are people with disabilities. Arrangements made via the University's Disabilities Liaison Unit
University of
Newcastle
Yes
Yes
University of New Yes
South Wales
University of
Queensland
University of
South Australia
Yes
University of
Southern
Queensland
Yes
University of
Sydney
University of
Technology
Sydney
University of
Western Sydney
University Of
Wollongong
Yes. We use INNOPAC Web Access Management for off campus access to Library electronic resources. The Student Portal will also be able to authenticate users
into Library resources from 2nd semester 2004.
Yes
Yes
Yes. (Remote access to materials using an authentication system and included in all licence agreements, the ability to renew materials online, to request materials
be sent to them (under specified conditions), extended borrowing periods for some clients)
Yes
Victoria University Yes.
Not in the above areas.
University of
Canterbury, NZ
University of
Otago, NZ
Yes
Online Services Survey 2004
13
3. PLEASE PROVIDE A CONTACT NAME FOR FOLLOW UP IF REQUIRED.
Bond University
kate_kelly@bond.edu.au
Central
Queensland
University
Charles Darwin
University
Charles Sturt
University
Curtin University
Deakin University
Edith Cowan
University
Flinders
University
Griffith University
Debbie Orr (d.orr@cqu.edu.au)
La Trobe
University
Liz Burke, Reference & Information Services Librarian, email: l.burke@latrobe.edu.au
phone: 03 9479 1926
Monash
University
Murdoch
University
Queensland
University of
Technology
Vivienne Bernath, 03 9905 9855, Vivienne.Bernath@lib.monash.edu.au
RMIT
Southern Cross
University
University of
Canberra
University of
Melbourne
Library Director, Craig Anderson
Ruth Quinn, Director Learning Resources, ph: 08 8946 6192, email: ruth.quinn@cdu.edu.au
Kerryn Amery, Director (Information Services), Division of Library Services, Charles Sturt University, 02 69332324, kamery@csu.edu.au
Gill Westera g.westera@curtin.edu.au forQ 1.1 & 1.2 and Peter Green p.green@curtin.edu.au for Q1.3
Jenny Addie, Associate Librarian, Library Services, email addie@deakin.edu.au
Dan Archibald, d.archibald@ecu.edu.au
Ian McBain ph 08 8201 2023 ian.mcbain@flinders.edu.au
Carol O’Faircheallaigh, Ph: 3875 7673, c.ofaircheallaigh@griffith.edu.au
For 1.3: Martin Borchert, Ph. 3875 7467, m.borchert@griffith.edu.au
Margaret Jones: margaret.jones@murdoch.edu.au
Leanne Levinge, Development and Administration Manager (Acting), ext. 1613 or email l.levinge@qut.edu.au
Des Stewart, dstewart@scu.edu.au, Tel: 02 66203984, Fax: 02 66220093
Anita Crotty, Acting University Librarian, University of Canberra, email: anita.crotty@canberra.edu.au; phone (02)6201-5902
Susan Bray: susaneb@unimelb.edu.au
Online Services Survey 2004
14
3. PLEASE PROVIDE A CONTACT NAME FOR FOLLOW UP IF REQUIRED.
University of
Newcastle
University of New
South Wales
University of
Queensland
University of
South Australia
University of
Southern
Queensland
Alison Rigby. Alison.Rigby@newcastle.edu.au
University of
Sydney
University of
Technology
Sydney
University of
Western Sydney
University Of
Wollongong
Susan Murray-Smith, Web Services Coordinator – primary contact for all servicesLorraine Falconer, Electronic Access Librarian (WAM) Creagh Cole, SETIS
CoordinatorRoss Coleman, Digital Innovation Manager, and Sydney University Press contact
Isabella Trahn, i.trahn@unsw.edu.au, Ph 02 9385 2678
Please contact my office directly. Each of the above is coordinated by different personnel. Janine Schmidt, University Librarian, j.schmidt@library.uq.edu.au
1.1 Irene Doskatsch 1.2 & 2 Mandy Furlan 1.3 Sharron Zuodar
Sandra Jeffries
Pamela Leuzinger Pamela.Leuzinger@uts.edu.au for 1.1 and 1.2 and
Fides Lawton Fides.Lawton@uts.edu.au for 1.3
Lisa Tyson, Library Systems Manager
Amanda Smithers, University of Wollongong, amandas@uow.edu.au
Victoria University frances.oneil@vu.edu.au
Priscilla Read, Deputy University Librarian, (03) 364 2987 ext 8424
University of
Canterbury, NZ
Rosalind Andrew, Reference Librarian, University of Otago Library, PO Box 56, Dunedin, New Zealand. Email rosalind.andrew@library.otago.ac.nz
University of
Otago, NZ
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