The University of Alabama
The College of Human Environmental Sciences
Human Nutrition and Restaurant and Hospitality Management
RHM 469 – Internship in Hospitality Management
Instructor:
Kimberly A. Boyle
Office:
418 Russell Hall
FAX: 205-348-2982
Phone:
205-348-9148
Department Phone: 205-348-6157
Email:
kboyle@ches.ua.edu
Mailing Address:
UPS or FedEx:
United States Post Office:
Attention: Mrs. Kim Boyle
Kim Boyle
403 Russell Hall (Office 418)
P.O. Box 870311
504 University Blvd.
Tuscaloosa, AL 35487-0311
Tuscaloosa, AL 35401
Course Description and Hours:
A semester of work experience in an approved hospitality organization for a minimum of
12 weeks working 40 hours a week (480-600 hours). Students work full-time during the
semester to gain insight into hospitality management responsibilities. Students receive 4
credit hours for completing the internship.
Prerequisites:
RHM 175, Introduction to Restaurant and Hospitality Management is a prerequisite.
Course Objectives:
1. Understand the roles and responsibilities of hospitality managers.
2. Define the organizational structure of a hospitality organization.
3. Given a specific hospitality organization, complete assigned projects to meet the
preceptor’s expectations.
4. Gain hand-on experiences in a hospitality organization.
5. Apply classroom knowledge to the operating environment.
6. Have work performance evaluated by a hospitality manager.
Course Assignments:
Step 1: Print the appropriate information from www.ches.ua.edu/rhm click on
“Undergraduates” and then “Internships” or from Blackboard Learn.
Step 2: Week One: Fax the “Facility-Student Contract” and “Internships Goals” to
205-348-2982…Attention: Kim Boyle
Step 3: Print and begin to complete the questions found in the Internship Manual
relating to your area of concentration.
Step 4: Week Six, fax your mid-term evaluation form plus a mid-term update on how
you are meeting your internship goals. A picture of you in uniform in front of
the company’s name is also due at this time. Send via email to Mrs. Boyle.
Step 5: Ask your supervisor to complete your final evaluation form.
Include TWO copies of the final evaluation in your portfolio.
If you would like to take the CHS exam…the application for the CHS Exam is
also due at this time. $75 (CC# or check) See CHS section of the syllabus for
more explanation.
Step 6: Submit all of the above original documents & final portfolio to the instructor by
the end of semester.
NOTE: As part of your final report, be sure to include copies of pay stubs or other
documentation of your hours of work.
Be sure to follow the format for your internship portfolio (Included in this syllabus).
Course Policies:
Due dates include the following:
Week One: Fax Facility-Student Contract and Internships Goals
Week Six:
Fax Mid-Term Evaluation and Mid-Term Evaluation of Goals
End of Semester: Entire Portfolio is Due (See Instructor for this date)
Any paperwork not turned in by these due dates, will result in a 50% reduction of points
for that section of the course.
Policy on Academic Misconduct:
All acts of dishonesty in any work constitute academic misconduct. This includes, but is
not necessarily limited to cheating, plagiarism, and fabrication of information,
misrepresentation, and abetting any of the above. The Code of Academic Conduct and
Academic Misconduct Disciplinary Procedures will be followed in the event that
academic misconduct occurs. Students should refer to the Student Affairs Handbook,
which can be obtained from the student Life Office in Ferguson Center.
Policy on Exams:
There are no exams in RHM 469.
Professional Presentation:
Professional presentation includes, but is not limited to, the overall appearance of written
work, dressed appropriately (in uniform when required, limited jewelry, properly
groomed, etc), keeping appointments, and being on time at work. Students are expected
to conduct themselves professionally as representatives of the RHM Program, the College
of Human Environmental Sciences and The University of Alabama.
COURSE GRADING:
The final report for the RHM 469 experience will be graded on content, spelling,
neatness, and timeliness of report submission. The final report is worth 200 points.
A letter grade will be given for RHM 469 only after completing the following
Requirements:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Pre-work: Interest Profile Sheet, Resume, Reference Letter, Info Meeting = 20 pts
Title Page, Table of Contents and Professional Notebook = 15 points
Facility-Student Contract and Goals = 20 points
Mid-term Evaluation and Mid-term Evaluation of Goals = 20 points
Final Evaluation (2 copies) = 20 points
Internship Manual = 70 points
Paycheck stubs and/or copies of schedule (must be totaled) = 25 points
Email photo on you in uniform in front of company name = 10 points
CHS Application Form (See Mrs. Boyle for form) = if applicable
TOTAL POINTS: 200 points
The final report must be submitted via regular mail and in a three-ring binder.
GRADING SCALE:
A+ 97-100
B+ 87-89
A 93-96
B 83-86
A-90-92
B-80-82
C+ 77-79
C 73-76
C-70-72
D+ 67-679
D 63-66
D-60-62
F < 59
FORMAT FOR FINAL INTERNSHIP PORTFOLIO:
The following information must be placed in a three-ring binder with sections tabbed and
labeled.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Cover page (Student name, CWID, course title, place of internship and hours totaled)
Table of Contents
Facility-Student Contract
Internship Manual:
 Goals: Beginning/Mid/Final Goal Evaluations
 Position info
 Overall Work Experience
 Operations: History, Target Market, Vision/Mission, Etc.
 Organizational Chart
 Supervisory Skill Questions (pick four)
 Specific Assignment Questions (pick four)
Mid-term Evaluation Form
(2 Copies) Final Evaluation Form
Paycheck stubs and/or copies of schedule (Hours Must Be Totaled)
Certified Hospitality Supervisor (CHS) Exam Application (if applicable)
Information about the property (pictures, brochures, handbooks, job descriptions, etc)
CERTIFIED HOSPITALITY SUPERVISOR (CHS) EXAM:
Students who meet the following requirements may get his/her CHS designation:
1. Worked at least three months in the hospitality industry
2. Supervised at least two employees (note…you have two years to complete this part)
3. Submit the CHS Application along with the $75 exam fee
4. Take a 100 multiple choice exam on Supervision and pass with 70% or higher
DIVERSITY: Diversity will be respected and encouraged in all class discussions & lectures.
DISABILITY: To request disability accommodations, please contact Disability Services
(348-4285). After initial arrangements are made with that office, please contact me.
RHM VISION STATEMENT
Educating future leaders for the hospitality and tourism industries.
RHM MISSION STATEMENT
The mission of the Restaurant & Hospitality Management (RHM) Program at The
University of Alabama is to "educate future leaders for the hospitality and tourism
industries" by creating successful managers and future executives for positions in
restaurants, hotel and lodging properties, convention bureaus, conference and meeting
centers, private clubs, commercial, institutional and health care food services, and
contract management companies through intensive academic courses and work
experience in approved practicums and internships.