Appendix 2 - Croydon Council
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Cabinet 20 February 2012 Item 9 Appendix 2 Croydon Adult Learning and Training (CALAT) Consultation Summary of results from Survey Monkey Please access detailed results via the following link: http://www.surveymonkey.com/sr.aspx?sm=jnd2QmJo_2bR2eIflvMdhGyIccCVM_2bFzf9eGcDGh0ldPQ_3d Q1. <BR>Gender: Answer Options Male Female Response Percent 25.6% 74.4% answered question skipped question Response Count Response Percent 0.6% 8.4% 20.6% 20.8% 24.2% 16.6% 8.6% answered question skipped question Response Count Response Percent 25.0% 42.9% 21.4% Response Count 121 351 472 7 Q2. <br>Age range: Answer Options 16 to 18 19 to 25 25 to 34 34 to 44 44 to 54 55 to 64 65 3 40 98 99 115 79 41 475 4 Q3. Asian/Asian British: Answer Options Bangladeshi Indian Pakistani 7 12 6 1 Chinese Comments 10.7% 3 21 28 451 answered question skipped question Q4. Black/African/Caribbean/Black British Answer Options African Caribbean Comments Response Percent 42.1% 57.9% Response Count 56 77 9 133 346 answered question skipped question Q5. Mixed/Multiple Ethnic Groups Answer Options White and Asian White and Black Caribbean White and Black African Comments Response Percent 27.6% 24.1% 41.4% 6.9% Response Count 8 7 12 2 7 29 450 answered question skipped question Q6. White Answer Options English/Welsh/Scottish Northern Irish/British Irish Comments Response Percent 92.2% 3.9% 3.9% answered question Response Count 190 8 8 29 206 2 skipped question 273 Q7. Other Ethnic Group Answer Options Arab Comments Response Percent 100.0% Response Count 7 4 7 472 answered question skipped question Q8. <font color="#FFFFFF">.</font> Answer Options Do not wish to declare ethnic group Response Percent 100.0% answered question skipped question Response Count Response Percent 11.9% 88.1% answered question skipped question Response Count 36 36 443 Q9. Do you have a disability? Answer Options Yes No 54 401 455 24 Q10. If 'Yes', please indicate what type of disability you have below: Answer Options Mobility Visually impaired Hearing impaired Response Percent 29.3% 1.7% 13.8% Response Count 17 1 8 3 Mental health problems Learning disability Comments 19.0% 36.2% 11 21 13 58 421 answered question skipped question Q11. <br>Please enter your full postcode below: Answer Options Response Count 426 426 53 answered question skipped question Q12. <br>2.1. Are you a CALAT learner - currently attending, or have been on a CALAT course? Answer Options Current Some time in the past No Response Percent 77.0% 16.4% 6.6% answered question skipped question Response Count Answer Options To learn new skills (hobby/interest) To learn new skills or upgrade my skills related to my work To improve employment opportunities To keep my mind active To keep me healthy To meet people Comments Response Percent 65.1% Response Count 53.8% 57.2% 56.7% 32.6% 42.4% answered question 328 70 28 426 53 286 236 251 249 143 186 21 439 4 skipped question Answer Options Creative Arts and Crafts Practical skills e.g. Floristry Culinary Arts/Cookery Languages (including Sign Language & Interpreting) English as a Foreign Language (EFL) English for Speakers of Other Languages (ESOL) English and Maths Family Learning Information and Communication Technology (ICT) Health and Social care Business Health and Fitness Beauty and Complementary Therapies Dance Teaching Assistants Childcare Training Teacher Training Adults with Learning Difficulties or Disabilities (ALDD) One day /Saturday classes Comments 40 <b>Have attended</b> <b>Of future interest</b> 66 25 27 108 27 35 137 22 66 27 28 66 11 23 18 9 14 5 50 88 50 60 119 19 18 41 15 81 34 46 70 26 40 33 24 33 15 71 answered question skipped question Response Count 125 66 81 162 40 45 156 31 127 57 69 111 34 53 48 31 44 18 95 31 433 46 Q15. <br>2.4. If your classes were not offered in the future what would be the impact on you – High, Medium or Low? Answer Options High Medium Low Comments Response Percent 52.5% 26.3% 21.2% Response Count 228 114 92 282 5 answered question skipped question 434 45 Q16. <br>2.5. If another organisation offered the same classes where would you go for your class? Answer Options Further Education College School Private Provider Sixth Form College Voluntary organisation or community group None Response Percent 56.2% 16.7% 26.4% 13.8% 32.9% 22.9% answered question skipped question Response Count 236 70 111 58 138 96 420 59 Q17. <br>2.6. If you are currently a learner with CALAT which centre(s) do you use? (please tick all that apply)<br><br> Answer Options New Addington Smitham Croydon High Street South Norwood Thornton Heath Comments <b>Morning</b> <b>Afternoon</b> 37 23 73 85 45 22 20 33 43 34 <b>Evening</b > 6 9 23 46 22 <b>Saturday</b> 1 4 18 12 2 answered question skipped question Response Count 48 48 118 133 69 6 355 124 Q18. <br>2.7. What is your preferred centre? (please state) Answer Options Response Count 353 6 answered question skipped question 353 126 Q19. If your preferred centre closed how much impact would this have on you? Answer Options High Medium Low None Comments Response Percent 51.7% 26.5% 16.6% 5.2% Response Count 209 107 67 21 271 404 75 answered question skipped question Q20. <br>2.8. If the centre you visit most were to close, which of the other centres/areas would you go to attend classes? Answer Options South Croydon North Croydon Central Croydon New Addington Any Response Percent 43.2% 15.6% 58.4% 12.5% 13.3% answered question skipped question Response Count Response Percent 66.5% 21.9% 4.0% 7.6% Response Count 163 59 220 47 50 377 102 Q21. 2.9. Do you feel the classes are value for money? Answer Options Good value for money Fairly good value for money Not value for money Don't know Comments 280 92 17 32 30 7 answered question skipped question 421 58 Q22. Fees are likely to be increased in the next year. Would you still enrol for a course if it was increased by: Answer Options £2.00 per hour £5.00 per hour £7.50 per hour £10.00 per hour Response Percent 75.8% 17.1% 2.7% 4.3% answered question skipped question Answer Options Response Count 279 63 10 16 368 111 286 286 193 answered question skipped question Answer Options Response Count Response Count 249 249 230 answered question skipped question Q25. <br>3.3. What else do you think we should consider in planning for the future? Answer Options answered question skipped question Response Count 249 249 230 8 LEARNER RESPONSES (GENERAL) PAGE 1: ABOUT YOU 1. Gender Male Female Answered question Skipped question Response Percent 17% 83% Response Count 45 221 266 Total Responses 0 1 22 38 33 68 93 255 Total Responses 4 2. Age range 16 to 18 19 to 25 25 to 34 34 to 44 44 to 54 55 to 64 65+ Answered question Skipped question Response Percent 0% 0% 9% 15% 13% 27% 36% Response Count 14 3. Asian/Asian British Bangladeshi Indian Pakistani Chinese Response Percent 8% 29% 8% 21% Response Count 2 7 2 5 9 Any other Asian background (please specify) 1. Sri Lankan 2. Taiwanese 33% 8 24 Total Responses Answered question Skipped question 4. Black/African/ Caribbean/Black British African Caribbean Any other Black background (please specify) i. Black British (x3) Response Percent 18% 65% Response Count 3 11 18% 3 17 Total Responses Answered question Skipped question 5. Mixed/Multiple Ethnic Groups Response Percent White and Asian White and Black White and Black Caribbean White and Black African Any other Mixed/Multiple Ethnic background (please specify) 1. Sri LankanMoroccan 2. Mauritian 3. Mexican Response Count 33% 0% 17% 0% 2 50% 3 1 6 Total Responses 10 Answered question Skipped question 6. White Response Percent Response Count English/Welsh/ Scottish/Northern Irish/British 86% 165 Irish 3% 6 Any other White background (please specify) 1. German2. Polish (x3)3. American4. Dutch5. White African6. Finnish/British7. Czech8. Russian9. Mediterranean10. Cornish11. Turkish12. Spanish13. Polish14. European15. French 10% 20 Answered question Skipped question 191 Total Responses 15 3 18 Total Responses 2 7. Other Ethnic Group Arab Any other ethnic background Response Percent 83% 17% Response Count Answered question 11 Skipped question 8. . Response Percent Do not wish to declare ethnic group Answered question Skipped question Response Count 100% 6 6 Total Responses 30 182 212 Total Responses 1 9. Do you have a disability? Yes No Answered question Skipped question Response Percent 14% 86% Response Count 28 10. if 'Yes', please indicate what type of disability you have below: Response Percent 25% Mobility 3% Visually impaired 25% Hearing impaired 9% Mental health problems 22% Learning disability 1. Slight Aspersers 2. Slightly hearing impaired. 3. Learning 16% disability 4. Asthmatic 5. Mobility Other (please specify 6. Restricted arm Response Count 8 1 8 3 7 5 32 Total Responses 12 Answered question Skipped question 11. Please enter your full postcode below: 1. CR0 7AT 2. CR8 1BW 3. CR0 3DD 4. SE25 6TY 5. CR7 8RA 6. CR0 1RT 7. CR5 1NB 8. CR5 2LR 9. CR8 5AQ 10. CR8 2EG 11. CR2 8ED 12. CR5 2BP 13. CR5 2PP 14. CR5 2BS 15. CR2 8BG 16. CR5 3RQ 17. CR8 2EN 18. CR8 4DP 19. CR5 2DH 20. CR8 3JB 21. CR8 5BR 22. CR2 8QN 23. CR3 5PU 24. CR5 1DE 25. CR5 3AR 26. CR5 3DH 27. CR2 0QU 28. CR0 1BB 29. SW16 3BD 30. CR5 2SB 31. CR0 7EF 32. CR5 3EY 82. CR2 0DA 83. SE25 4QQ 84. CR8 1ET 85. CR2 6HQ 86. CR2 0AN 87. CR8 5LL 88. CR0 1HG 89. CR0 3BP 90. CR0 2TS 91. CR0 6HW 92. CR7 8HF 93. CR0 2EZ 94. CR0 7DU 95. CR0 0TB 96. CR0 1DP 97. CR0 4LS 98. CR0 1EG 99. SE25 4ED 100. CR5 2DT 101. CR5 1JB 102. CR0 3RN 103. CR5 2DX 104. CR8 1DD 105. CR0 6NG 106. SE25 4HL 107. CR8 4AP 108. CR8 5HE 109. CR7 7BR 110. CR0 7RE 111. CR0 1JN 112. SE25 4LA 113. CR5 2DX 164. CR8 4LH 165. CR8 3HP 166. CR2 6NB 167. SM2 5HT 168. CR8 3PG 169. RH1 3NA 170. CR3 7HX 171. CR8 2HY 172. SE25 4RE 173. CR8 4AD 174. CR8 4AL 175. SM5 3LT 176. SM6 9RQ 177. CR5 2SX 178. CR0 3LJ 179. CR0 5NY 180. CR8 3JA 181. CR0 4AD 182. CR8 3PH 183. CR2 6BY 184. CR2 0NR 185. CR8 1BZ 186. CR8 3BJ 187. CR5 3PR 188. CR0 8BP 189. CR2 8RL 190. CR8 1DU 191. CR0 4JS 192. CR2 0DA 193. CR8 2NR 194. SE25 6PA 195. CR2 8SX Response Count 245. SE25 5JY 246. SE19 3LX 247. CR8 2DD 248. CR8 1HH 249. CR0 3QX 250. SE25 6PN 251. CR5 2EB 252 CR8 2DJ 253. CR5 2HE 254. CR3 7HX 255. CR8 1EF 256. CR0 9WW 257. CR5 1NF 258. CR2 6HF 259. CR2 6DZ 260. CR5 2BH 261. CR8 5AR 13 33. CR5 2QU 34. CR2 9JT 35. CR2 9HU 36. CR8 2HF 37. SM2 7NT 38. CR8 3TA 39. CR5 1NF 40. CR2 0lB 41. SE25 6RH 42. SW16 3LH 43. CR8 4AL 44. CR0 9LB 45. CR5 3QL 46. CR2 0HN 47. CR2 7LL 48. CR5 3PJ 49. CR0 7NP 50. CR0 5BQ 51. CR6 9JB 52. CR8 2PD 53. CR8 4DW 54. CR8 1BS 55. BR4 9NW 56. CR5 1NH 57. CR8 4JE 58. RH2 0NS 59. CR6 9RH 60. CR7 6HD 61. CR0 9BB 62. RH2 0NS 63. CR0 6LG 64. CR6 9RA 65. CR0 2UB 66. CR2 8RS 67. RH1 4QZ 68. CR5 69. CR8 4ER 70. CR2 0JH 114. CR5 3AE 115. KT19 8DJ 116. CR0 8AH 118. SW16 3RT 119. CR0 6BP 120. CR7 8HZ 121. CR0 9JN 122. SE25 4LW 123. SE19 3ST 124. SE15 5QJ 125. CR5 2AW 126. CR0 7XG 127. SW16 4RF 128. CR0 4PR 129. CR5 2DY 130. CR5 3ED 131. CR0 132. SW16 4TE 133. SW16 5EA 134. SW16 3LZ 135. CR0 3TF 136. CR0 3AE 137. SW16 5TF 138. KT4 8RW 139. CR0 0PF 140. SW16 3RJ 141. SW16 5BY 142. SE25 4LA 143. CR0 7LN 144. CR2 8DS 145. SE21 8BS 146. CR0 6PJ 147. BR5 3WD 148. SE25 4QG 149. CR7 8EL 150. SE25 4JY 151. CR0 6JA 152. CR5 1HB 196. CR5 3JD 197. SE19 198. CR0 7UW 199. RH6 7NT 200. SE19 2SA 201. CR5 3JL 202. CR0 4LY 203. CR8 2HF 204. CR5 2SP 205. SW16 3HX 206. SE25 6XH 207. SE27 0QB 208. SW16 4TA 209. SW16 SPQ 210. CR2 0RD 211. CR5 1RB 212. SM7 3QA 213. CR5 2BB 214. CR0 6AQ 215. CR8 4DR 216. CR5 2PT 217. CR2 0JH 218. CR2 0JH 219. CR3 5HT 220. CR0 5QA 221. CR3 5VN 222. CR2 0RS 223. CR5 1RA 224. CR5 2BL 225. CR5 2SG 226. CR5 3EP 227. CR5 1AS 228. SE25 4QR 229. CR8 2NH 230. CR7 8LS 231. CR2 8PP 232. CR5 2PN 233. SW16 4LF 14 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. CR5 1PP CR0 5AW SE19 3BZ SE25 4BS SE25 4BS CR8 2DP CR7 8HY CR0 2XF CR0 0DS CR0 0RQ CR0 9EE 153. 154. 155. 156. 157. 158. 159. 160. 161. 162. 163. CR5 1PA CR8 5HN CR5 2SF CR5 3AE CR7 7PW SM5 3HN CR2 7AJ CR2 7AJ CR5 1JB CR8 5DE CR5 1AA 234. CR2 6QF 235. CR2 0LB 236. CR5 3QL 237. CR5 2EB 238. SM7 3QA 239. SE27 0SF 240. CR0 1BR 241. SE25 5RY 242. CR8 4DT 243. CR5 2BF 244. SE19 1NX 261 Total Responses Answered question Skipped question 9 PAGE 2: ABOUT YOUR LEARNING 12. . 2.1. Are you a CALAT learner - currently attending or have been on a CALAT course? Current Some time in the past No Response Percent 92% 8% 0% Response Count 249 21 270 Answered question Skipped question Total Responses 6 13. . 2.2. What are the benefits of adult education – from your point of view, or as someone who values the service? (please tick all that apply) Response Response Percent Count To learn new skills 25% 213 (hobby/interest) 15 To learn new skills or upgrade my skills related to my work 10% 91 To improve employment opportunities To keep my mind active To keep me healthy To meet people Other (please state): 8% 66 21% 15% 19% 3% 180 130 161 26 1. To improve my language2. To keep alive heritage skills.3. To help my business.4. To appreciate art and natural phenomena more fully.5. To use creative skills6. To have a more varied lifestyle.7. To speak to Spanish relatives.8. To learn English to improve employment opportunity.9. To keep my body healthy and mobile.10. Because course is v. interesting.11. Give elderly people a purpose in life.12. to have fun and be part of local community.13. To ensure skill are passed to future generations.14. With the above it could reduce medical intervention.15. English skills, never enough/perfect for foreigner.16. To improve my art skills.18. Keep up my knowledge 19. To improve language relations with wife's foreign family 20 To get qualifications recognised in the UK 21. To stay active and get out of the house x2. 22. To develop and enhance myself as a person 23. To become self-employed 24. To person I care for attend the Norwood centre. 25. Promotes mental health 26. Possibly to start a business 27. Retain memory by learning language and stave off Alzheimer’s. 867 Answered question Skipped question Total Responses 5 14. . 16 2.3. Which of these classes have you attended or would be of interest in the future? (please tick all that apply) Response Have attended Of future interest Count Creative Arts and Crafts 118 86 204 Practical skills e.g. Floristry 47 21 68 Culinary Arts/Cookery 16 30 46 Languages (including Sign Language & Interpreting) 76 38 115 English as a Foreign Language (EFL) 6 2 8 English for Speakers of Other Languages (ESOL) 23 8 31 English and Maths 20 3 23 Family Learning 6 2 8 Information and Communication Technology (ICT) 47 37 84 Health and Social care 4 8 12 Business 6 10 16 Health and Fitness 79 50 129 Beauty and Complementary Therapies 17 16 33 Dance 15 27 42 Teaching Assistants 4 10 14 Childcare Training 3 7 10 Teacher Training 1 10 11 Adults with Learning Difficulties or Disabilities (ALDD) 1 5 6 One day /Saturday classes 75 33 108 17 Other (please state): 1. Customer Service 2. Lip-reading 3. Bridge 4. Gardening (x3) 5. Short Mat Bowling (x 7) 6. Understanding Community Interpreting 7. Art History (x2) 8. Volunteer to be adult learner support L2 9. Sewing 10.Badminton 11. Art Appreciation 19 10 Answered question Skipped question 6 29 15. . 2.4. If your classes were not offered in the future what would be the impact on you – High, Medium or Low? Response Response Percent Count High 70% 181 Medium 26% 67 Low 4% 10 If it will have a 'high' or 'medium' impact please tell why? Responses: 1. Cannot get a job. 2. I am leaving soon, therefore I can't attend other course. 3. I wouldn't have the opportunity to continue my career. 4. This is the only chance for me to change my future and get a job different from a cleaner. 18 5. CALAT classes are a large part of my life. I am a retired widow and need the network of the people I meet. Also, the interest the classes generate. The classes widen my knowledge and interest.. 6. Especially history of art classes as there are very few alternatives, especially weekly. 7. My art history class is the highlight of my week - it has become a passionate interest - you must please continue to offer it. 8. Attending classes allows me to stay active and meet people. 9. The classes I attend provide a health and fitness input into my week, in safe surroundings with likeminded people. 10. I rely on my core conditioning and Pilates classes to improve and help my osteoarthritis. 11. Exercise classes are difficult to perpetuate on your own. 12. High point of week is learning and mixing socially with others of same interests but from different age and backgrounds in local immediate area. 13. I have been doing it for so long it has become part of my life. 14. Important to keep fit in body and mind. 15. I would miss Pilates lessons as they keep my back problems under control. I enjoyed Sculpture and Flower Arranging classes in the past. 16. Have recently (June) had a replacement knee operation - must keep moving. 17. To keep active and healthy once retired I believe is essential to take part in a range of activities. CALAT offers the range I need (as a retired person) at a level I can afford. 18. Loss of ongoing learning. Loss of friendships. 19 19. I am a carer of adults with disabilities. Important for keeping my mind active and learning new skills in day when children at school that I can afford. 20. Would never go out. 21. I really enjoy classes that I attend. I have gained so much information from my gardening course, and although I have only just started Pilates I can see how beneficial it is for me. 22.. Helps to motivate and keep me looking forward. 23. We holiday in France regularly and need to communicate successfully 24. I use Coulsdon to shop after my class. I can walk to my class and I meet other local people. It is my community centre, vital to me socially and physically. 25. I would shrivel up and drop off. 26. As I have now retired it is very important to improve skills and continue to interact in groups and with other individuals. 28. It is an interest and hobby which I would lose. It would be difficult to find an alternative. 29. Enjoy improving my skills in creative arts/craft/painting; would have to travel further to find a similar course. 30. Because I'm newly retired and have been waiting a long time to devote more time to indulge in a long held interest. 31. I have been attending fitness classes with CALAT for 15 years and find them of a high standard and at a convenient time and location. 32. Core conditioning/Pilates classes keep my muscles strong and active/mobile, which is essential for everyday life, especially as I am getting older. Also preventative in health issues. 20 33. Being an at-home mum, the daytime courses are invaluable to me. Learning new skills will help me into a new career when I am able to go back to work. 34. Nearest centre to where I live. 35. This class provides a perspective and critique that would otherwise not be available. It develops my cultural faculties. 36. I have in-laws who live in France and I'm needful to talk to them more and more in an official capacity. 37. It has been a way of life for over 30 years or so. I would be bereft if I could not do my creative skills and use of the kiln room. Making friends, meeting people, learning new skills keep me healthy and active. Keeps mind and body healthy. 38. Presumably I couldn't do them, and signing was not a random act…odd question. Depends if course otherwise available. 39. This class allow me to meet people and improve my skills in art. 40. I have been attending a variety of creative art classes at the Smitham site fro some years. It is a part of my life - the balance between work and leisure. It is invaluable as a de-stresser; also easy access for train/bus/car. 41. Because I would miss doing an interesting hobby and meeting people. 42. I like to improve my skills in areas such as arts and crafts; I enjoy meeting people and learning new skills. 43. I would like to attend a Photoshop course. 44. Disappointment 45. The course I attend keeps me active and help improve my present interests and skills. It would be inconvenient and possibly difficult to find other sources 21 and possibly beyond my pocket. 46. I could not afford a kiln to do this at home therefore this creative outlet would stop! 47. I have been able to study and create sculpture at a late age and it has given me the chance to learn about techniques and the history of the art world. It has opened another window to my life from which I have gained so much. 48. It is impossible to do sculpture without a kiln so it is necessary to have a centre. 49. My sculpture class is very important for my mental health, wellbeing - it really helps me. 50. I enjoy painting as a relief from everyday chores. It's also good to meet different people in a relaxed atmosphere. 51. Just a huge disappointment having found such enjoyment in these classes. 52. I would miss the opportunity of learning new skills. 53. I may want to learn more to further my career. 54. I would lose the knowledge I had gained through the inability to practice. For a health reasons it is heartening to meet people, learn and have a goal. 55. I am 74 years old and we are told that learning a foreign language helps to keep your brain alert. CALAT provides affordable language courses and other skills for retired people. 56. I may want to learn more to further my career. 57. Need to keep my skills up to date and my mind active. 58. I can get a video and do free exercises at home. I would save petrol and travelling time. 22 59. Would probably turn into a vegetable. 60. As a mature student, these classes keep my mind and body. It is an absolute must that these classes continue. 61. I would not meet so many people. 62. As a retired person I rely on the classes to keep my mind active and to give me an incentive to get out and meet people. 63. No social or hobbies of interest. 64. I have always tried to be active in art and craft and when not being able to do it in the past has resulted in depression and unhappiness. 65. I like playing at S Norwood. Bowling at SN for 20 years. 66. To further my learning. 67. As I wouldn’t be able to do my GCSE's for me to get a job. 68. I would not be able to better myself. 69. As one gets older it is essential to keep fit, mobile and get out and about and meet people. 70. Having embarked on learning a language I would not want to stop midway. 71. If you stopped beauty & comp. therapies then it would affect my job prospect. 72. High impact as very difficult to get a job without maths or ICT or English qualifications. 73. It would be difficult for jobs. 74. If we don't have maths it would be difficult to get work. 75. It would be difficult to get job without maths and English. 23 76. ESOL is a great training course in English. It has given a lot of confidence. All other courses if not offered will reduce my ability to be employed in the future. 77. Because CHS near to my house and there are best teachers and I prefer CALAT. Here I learnt a lot of things. I went to Wimbledon and did course at Merton Adult Ed Centre but did not like it there. I would like to continue at CHS. 78. Convenience and good teaching. 79. I would not be able to be confident to go out and look for a job. 80. I would forget everything I already learnt. 81. My mind and body would undoubtedly be adversely affected by inactivity. 82. CALAT Smitham as a venue is very practical for me and I would like to continue classes so would have to look/travel elsewhere. 83. I'm in fulltime employment and the CALAT courses are brilliant because the hours suit me, in particular the evening classes. 84. Smitham is a local venue which I value - the nearness encourages me to attend classes. 85. It’s for wellbeing and gives purpose also to be able to progress. 86. There is no where else local to engage in a course that I am interested in studying. 87. Two hours each week which develops my knowledge in so many ways and adds to an education that I did not have - hugely enjoyable and satisfying. 88. It would be a severe loss to my life. 89. Difficult to get a job without a maths qualification. 24 90. It would stop adult learning. 91. I am attending this class in order to learn English. 92. The opportunity to continue to learn and improve skills which result in self fulfilment would disappear. All learning keeps the brain active - important in an ageing population. 93. My Pilates classes compel me to maintain a very bad back. 94. Because I would not be able to continue without the encouragement of classes and tutor. 95. No other location near to my home providing similar facility. 96. Recommended by GP medical practitioner 97. Reduces possibility of keeping fit and well and of meeting friends. 98. I am single and live alone and coming to these courses keep my mind active and they are great for socialising and meeting people. SN centre is also central and convenient for me. 99. I attend Pilates which is excellent for my mobility following hip replacement. 100. Gives me a focus and a goal and I enjoy my achievements. 101. Classes are very good for future employment and development of new skills. 102. I feel class is very therapeutic and anything which keeps the mind active fends off things like Alzheimer's etc. It gets me out of the house and another interest to keep me busy. 103. It would have a high impact on my general wellbeing; loss of companions, creativity etc. 104. My class is the highlight of my week and is therapeutic when I can correct my health problems. 105. There would be no way to learn new skills and it would affect my plans and career forever. Adult classes in a range of subjects must not be axed as it improves people's life chances and values. 25 106. I am doing L1 Community Interpreting and to be able to work professionally I would need to have L3. If this is not provided in future, I won't be able to pursue this career and would have wasted time doing L1. I could go look for a different school but I believe it is good to continue where you started 107. I am unable to undertake course my career opportunities and dreams will be shattered. 108. Would take away chance for adult ed. Courses. 109. Want to improve English; without classes I will face difficulties. 110. Convenience of location - live v. near to centre. 111. Would be difficult to get the same course elsewhere. 112. No other location near my home provides facilities. 113. If the L3 interpreting course is not offered I would have to try and access it another centre. 114. My husband and I have attended ballroom dancing classes for many years. These classes have been a social outlet, a source of fun and a pleasant way of exercising quite apart from teaching us how to dance. 115. Skills developed would no longer be further pursued and would be missed. 116. It is very important to meet people for my age and using my skills for finding a part-time job until I can work in society. 117. The keep-fit classes for the 50+ help my mobility (or lack of it) as it also forms the basis of exercise I do at home. My doctor advised me to join to help my mobility. 118. Not possible to get to alternative sites in borough. Have attended class for years - will miss friends and colleagues. 119. No opportunity for learning new skills with other people. 26 120. Unable to work due to poor health. This gets me out of the house and is good for my wellbeing and for others/meet new people/learn new skills. 121. I could not get to TH - I do not drive; my health and fitness and mental health would suffer. 122. I get the impetus for inspiration from attending the class to be creative. 123. These classes are during daytime and within walking distance of my home. 134. I am studying art which has great psychological impact as a discipline in that it is a constant challenge and forms a structural part of my week. Dance and badminton are good for coordination, reaction and circulation and muscular integrity. CALAT does not have local classes but they are concentrated elsewhere, understandably, to reduce expenditure. 135. The structure of my week would be impaired. My activities as a student of art would suffer with no teaching and no opportunity for comparison with other students. Also, it is of paramount importance to mix with like minded people as you get older, to avoid isolation. 136. I am aiming to do a Childcare training course so I can get into employment 137. Learning and practising new skills and being able to pass knowledge on to other people are an integral part of human existence. 138. Would be very disappointed as is local service offered and would find it difficult to continue elsewhere. Also it would feel half complete as haven't finished all studies. 139. Because we've reached a certain level in our language and I want to continue to learn more and improve. 140. Distance of travel. 27 141. I would have to pursue my interests on a do it yourself basis without help or guidance from a tutor. 142. I enjoy the classes I attend- they are sociable and a chance to meet other students. 143. Learning is essential to my mental health as I get older. 144. I started painting only when I retired 16 years ago. It has become a major interest/hobby & I produce my own mass cards (over 120) every year. I have made friends within the group & socially it has added a new dimension to my life. With Lynette I learnt an enormous amount & my confidence soared. In the class we are all retired/disabled & the benefit of a satisfying/interactive lobby cannot be underestimated in terms of health & positive outlook. 145. Problem of finding somewhere else to get reasonably priced French education. 146. I do not know of any similar classes in my area. I prefer classes in the daytime as travelling at night in winter months is unsafe. 147. I'm not confident I could find an alternative fitness class of similar quality at a time that suits me. 148. It helps to keep me fit, meet people, socialise and therefore improves my health. 149. Too far to travel to the north of the borough. Staff at Smitham are very helpful. 150. It is difficult to find classes that suit your necessities especially in this area. CALAT offers a wide range of activities at many different times and places and a good price. 151. It's easy for me to attend near where I live and I enjoy learning this subject. 152. I love doing floristry and I like working with children. 153. Find the class really beneficial. 28 154. Enjoy attending classes and may have to travel further so might not bother. 155. Not convenient. 156. Difficulty in finding suitable alternative. 157. Classes are of great benefit and interest while improving skills and social availability. 158. I would be prevented from developing my mind, acquiring new areas of interest and have a much less stimulating life. 159. I am in the 5th year of Spanish and wish to continue to good conversation level. 160. There are no alternatives venues for my particular course. To close the course would be a huge waste of past efforts, expenditure and achievements. 161. Classes help me to keep fit and less stressed therefore less need for medication. 162. I believe loss of yoga class would be detrimental to my health regarding mobility. I suffer from arthritis and osteoporosis; doing exercises at home doesn't work out, the help and encouragement of a good teacher is so valuable. 163. At my age, keeping my body toned and flexible is vital - not only for me personally but for the NHS! 164. Because I am learning designs for my work and so far they have helped me a lot. I would definitely like to continue with the classes. 165. Recently retired and dependent on CALAT classes for self development, self worth and social contact. 166. If this class were to close I would miss this challenge of learning a new skill and the company of fellow learners; also regular routine of this weekly class. 29 167. Medium because CALAT High Street is local for me and with the experience I have from this unit I'm sure they will always offer professional tutors. Not high because I can always search for other schools in my area. 168. CALAT course is part of my list of things to do before I die; I missed out on these sorts of things at school. 169. My art skills would drop significantly - I need professional help to continue. 170. I enjoy attending CALAT courses; they have been beneficial to me. 171. It is a good opportunity to learn new languages 172. would be difficult to continue learning and improving my skills in the courses I am presently taking. My health could deteriorate if I can’t continue Tai Chi and I could become isolated and depresses by missing the company of my fellow students. 173. Would be disappointed - so many Ad Ed places closing (I used to attend Lambeth which is nearer to me). 174. Having finally retired after working all my life it’s wonderful to have time and opportunity to learn new skills and things of interest, especially during daytime hours. 175. Opportunity to interact with other people and get out of the house. Classes are a great social place and great for learning new skills. Cancelling my class would affect my mental health and general wellbeing. Being disabled I find Smitham manageable and it took me a while to find a course as suitable as this. 176. I take classes to learn new skills, keep mind active and to meet people and would lose this. 177. Would be disappointing not to be able to continue with a new interest. 178. Nowhere else I can study stained glass 30 179. I don’t want to lose my language courses: Spanish, German and French and the friends I have made at classes. 180. I would get stuck in the flat and mobility issues prevent me from going out regularly. Hard to get to other centres. 181 There would be less opportunities for adult learners. 182. I would miss studying painting as it is a very relaxing hobby. Would miss keeping my body fit as I suffer from osteoporosis and low bone density and my body would start ceasing up. Would miss social aspect. Would try and go elsewhere but this would be hard distance wise. 183. I use the class to keep fit and active. CALAT attendance keeps me motivated to continue improving my health 184. Smitham is local and is the only place that offers the course that I want. It offers a lot of opportunities in the centre of the community. 185. Nothing else locally I could attend 186. I have enjoyed the benefits of experienced and talented teachers to improve on my limited talents. 187. Enjoy learning and socialising and mental exercise. Great to be around like minded people of all different ages and backgrounds which is important for me as an elderly person. My quality of life is important to my family. 188. I attend an excellent course with an excellent tutor - it would be hard to replace. 189. I need the fitness and exercise class for health reasons. 190. Classes are an important part of my life as a retired person who wants to keep her brain active. They play a part in improving my mental health. It would leave a gap of something I find useful and enjoyable. 31 191. I have always wanted to make jewellery and this class enables me to do that. This class helps me maintain my work/life balance which is important for me as I suffer from anxiety and stress. CALAT provides a good local centre where the teaching and teaching environment is of a consistently high standard. 196. I enjoy this class and it helps me as I have slight osteoporosis in my lower back. 187. Pilates helps with my back problems and general wellbeing. 188. As a new parent I have no other options for learning around looking after my child. 189. Affordability, most organisations charge 3x the amount 190. I have learnt so much from course. Helps with employability. I thoroughly enjoy the course. 191. Classes are so interesting and enjoyable. 192. Evening classes have always been available to help people improve their situations. 193. It would be difficult for me to get a job. 194. I have got a property in Spain and I need to practice Spanish all year round to be able to communicate with offices handling my affairs. 195. Keeps mind active and gets you out of the house. 196. At present CALAT is the only Ad Ed centre in SW London offering quality courses at affordable prices. Would affect my employability if I had to stop and I wouldn’t be able to requalify 197. I greatly enjoy stained glass and being a specialist subject it is difficult to find elsewhere. Shame if skill was lost due to lack of provision. 198. Maintains and develops mental and motor skills. Provides and opportunity to learn and expand knowledge which can be passed on to younger generations. 32 199. would affect my general wellbeing - loss of creativity, skill, hobby. Keeps my mind active and social interactivity, personal as well as sharing knowledge of this skill. 200. as a semi-retired person I find the courses to be of great benefit. When I fully retire I want to increase my learning and improve my skills which I have looked forward to for some time. 201. Because all my knowledge is forgotten and I am updating and learning more to be able to support my children at school. 202. I don’t have any qualifications in England. I need to learn more skills through studying in order to find a good job in the future. 203. Fewer and fewer places around that are accessible both in price and location. If classes aren't offered it would have a negative effect on society and opps to develop skills and hobbies. 204. I am a retired widow, These classes provide me with the opportunity to meet new friends with similar interests in a safe and very welcoming environment. 205. Value of classes is priceless, both when I was off work long-term ill and am now retired. Don't know what I would have done without CALAT keeping me fit and mentally healthy. 206. all the classes I attend need workshop - I can’t do them in my small flat. 207. would lose a major part of my weekly routine and the only chance to meet people other than hospital staff. Chance to be an independent person and I would miss all my friends. 208. As a carer it is necessary for me to maintain and improve my fitness level. In the future want to use skills learnt at CALAT for future employment. 33 209. I am retired and I like learning new skills and meeting people who are like minded. It would leave a gap in my life that would not be easily filled. 210. The classes have enabled me to learn new skills and meet and make friends. 211. I would be angry as would everyone else - what would you expect! 212. The classes I attend help me keep fit and mobile. Chance to meet with other, converse and exchange ideas. The centre I attend is near my home and easy to get to. 213. Some classes are specialist and difficult to find nearby. Having to attend further away could mean I may not be able to attend. 114. Would have to find something else - cost more for transport. If I cannot I will be sat at home. 215. Form a significant part of my social life, and incentive to keep fit and healthy in mind and body. 116. I would have to go to other boroughs/private providers. 217. my niece marrying an Italian and I want to be able to communicate. Languages are useful when travelling etc. 218. I need Pilates to keep healthy and fit in addition to other exercises. I couldn’t afford it privately. 219. Class has really helped me regain my health 220. classes encourage sociability and replaces working when you retire. Keeps you mentally and physically fit. 221. I will have to search somewhere private which his more expensive. 222. for personal and professional reasons I need a reasonable level of speaking, understanding and writing French. I have limited time and Smitham is good for me and easily accessible 258 Total Responses 34 Answered question Skipped question 16. . 2.5 If another organisation offered the same classes where would you go for your class? Further Education College School Private Provider Sixth Form College Voluntary organisation or community group None Other Comments: 1. Any near and reachable provider giving the same standard.2. The nearest.3. It depends where it is, how far away and who was teaching.4. If facilities were similar and also would prefer similar journey/ location.5. I do not mind who the provider of the venue is but the "where" is all important also the "when". (x5) 6. Not important, wherever it is offered 7. If local centres I would go elsewhere. 8. Only if facilities were as excellent as CALAT and not too pricey 9. depending on distance involved Response Percent 28% 14% 16% 9% 22% 10% 0% Response Count 113 58 65 37 88 42 403 Total Responses Answered question Skipped question 36 17. . 2.6. If you are currently a learner with CALAT which centre(s) do you use? (please tick all 35 that apply) Morn. Noon Eve Sat Response Count New Addington Smitham Croydon High Street South Norwood Thornton Heath Other (please state): 1. Castle Hill School (x3) 2. Tandridge 2 1 104 31 18 7 33 18 18 11 4 47 3 216 24 5 14 1 1 28 66 31 6 2 2 Answered question Skipped question 6 18. . 2.7. What is your preferred centre (please state) Response Count New Addington Smitham Croydon High Street South Norwood Thornton Heath 5 141 37 36 16 Answered question Skipped question 30 19. If your preferred centre closed how much impact would this have on you? Response Response Percent Count High 70% Medium 22% Low 5% None 3% 174 55 12 7 248 36 If it would have a 'high' or 'medium' impact, please tell us Responses: 1. For my future work and children 2. This is the only centre I could use and be on time back home to pick up my child from the nursery. 3. Smitham is a very friendly centre and is the only community centre that Coulsdon has. I wouldn't come to Coulsdon (although I live here) if it wasn't for the Smitham centre. Here I meet likeminded local people. 4. Smitham serves the Coulsdon, other centres are too far away. 5. I am fortunate enough to live where I have a twice hourly bus from my house to almost Smitham's door so it provides a service I hope continues. 6. Depends if the class(es) were to transfer to another centre and where that was. 7. I need my core conditioning and Pilates classes for the good of my health. 8. Classes for those who are retired and/or over 60 are vital to one's wellbeing. 9. Convenient, very pleasant centre with workshop and skilled, experienced tutor. I do not drive and would have to use public transport or taxi. 10. It means travelling further and I like the centres I attend. 11. It takes away an interest and more time and money (petrol) to go farther. 12. Smitham is the most convenient for me. It avoids going into Croydon. 37 13. I use public transport. Require centres to be near a good bus route. 14. I can attend without needing to use transport. 15. Distance to travel from Purley considerably increased. 16. It is the most local to me; short journey. I have time to get there after school now. Parking is easy. 17. Would not go out. It is the nearest centre to where I live. 18. Because of time constraints can't travel far. 19. I use the Bliss Salon, as does my daughter, which is excellent. I also enjoy weekly French lessons here whereas I failed to complete French courses elsewhere. 20. I do not drive and can walk to Smitham. 21. Such a nice place; good local shops to do as well. 22. My answer depends on whether the alternative is or would be available. If neither available then I would have no where to go. 23. Might not be another in the vicinity. 24. Ashburton High already closed as far as I can tell for evening classes and I have done some excellent classes there and it was within walking distance for me. South Norwood is my next closest centre and I could get there easily by bus if needs must in the future. 25. The other centres are a lot further from my home. 26. I probably wouldn't go to the classes anymore as it would be too far away. 27. Croydon High Street would be next preferred as time travelling is an issue. 38 28. Would maybe not continue learning - too far to travel. Centre near where I live and children close by. 29. Because of location and timing. 30. So convenient and very comfortable. 31. Smitham is local where all the others entail a longer journey. 32. I can get to Smitham easily by bicycle, using the bike paths virtually all the way. 32. Facilities for ceramics are excellent at this centre. There is nothing like it nearby. I would be severely affected. 33. I would need to have transport to reach another centre and probably would not go as a result. 34. Since Selsdon High is no longer used, New Addington is my only local centre. 35. I do all my classes at Smitham - I wouldn't go anywhere else. The facilities are good, there is parking, buses and train nearby. Why would I choose to go anywhere else? 36. Other centres either difficult journey or parking difficulty. 37. I would miss out having the opportunity to choose to do something for pleasure that I like. 38. Smitham is very local to me and is a major factor in choosing CALAT. 39. Too far for me to travel. 40. Further to travel 41. As I am disabled and travelling can be a problem but 2.8 would be tricky. 42. Smitham has supplied me with the tuition, facilities and the opportunity to experiment on my own with good teaching to back up and advise on any ideas I have. Much valued. 39 43. Without the course my mental health would deteriorate. 44. I have attended many centres both in Bromley and Croydon. As long as I can drive and park I can attend anywhere. 45. Local to me - few minutes from home; w would hate distance driving in rush hour. 46. I do not wish to travel great distances at night especially in the winter. 47. I am studying at Smitham now. 48. I would have to stay at home and that is not good for the health and mental well being of anyone. The centre offers an opportunity to learn new skills, meet people and generally promotes psychological well being. 49. As I live in CR0 area, it would be less convenient to attend other centres and also dig into the time I spend on voluntary work. 50. I am studying there now. 51. I need help finding a job. 52. I would not meet people then may get depressed through loneliness. Would not get as much mental stimulation therefore might increase risk of dementia. Why do the council always pick on activities for elderly when they are thinking of making cutbacks? 53. The centre is within 10 minutes bus or car ride. As I often have heavy equipment to carry I would not want to travel farther afield. 54. as we get older we want to go to a location that is familiar. 55. Difficult travelling to other centres especially in winter, I may not sign up for future courses but because of this. 56. Its one of the nearest. I live in north of the borough and even SN is not that convenient. 40 57. no the centre offers botanical illustration which is the subject I am presently learning but is a long term process to learn. 58. I have mobility problems and can’t cope with crowded environments. I can drive to Smitham, park in a disabled bay and get to my class. I could not manage a class elsewhere as it’s inaccessible. 59. If Smitham closes then many people that attend wouldn't be able to travel to other centres 60. don't want to travel a distance to class especially as I do not drive. My nearest centre is Smitham 61. Only centre (Smitham) that offers stained glass and has a great workshop that is suitable for the course. Also easy to get to for me. I would lose my language classes and friends I've made at classes 63. Prefer a centre near me. 64. For employment purposes 65. Financially impossible to travel 66. Not financially able to go to another college 67. Travelling for a course in London would be hard due to heavy equipment I have to carry for my course. I would also be hungry as I would get home late. 68. Smitham is easy to get to as I don't drive. Wouldn’t go to other centres as wouldn’t feel safe returning from evening class on public transport. 69. Travel may be too expensive to other centres 70. Easy to get to and local parking. 71. Ideal centre (Smitham) 41 72. Enjoy learning and socialising and mental exercise. Great to be around like minded people of all different ages and backgrounds which is important for me as an elderly person. My quality of life is important to my family. 73. Other centres are difficult to access due to fuel prices and journey time. 74. Convenient as my daughter lives in Coulsdon. 75. Having sight problems I rely on public transport and the 466 bus from Caterham to Croydon High St is ideal for me. There are no similar courses in the Tandridge area where I live. 76. Further to travel 77. Would have to travel much further which would be inconvenient and expensive. 78. centre is important part of local community and accessible for south of borough. 79. Centre is walking distance from my home. 80. I don’t drive (x2) 81. Centre is local 82. As a parent somewhere close to do a course is crucial. 83. no other local college. Childcare possible to due close proximity. 84. Teaching is excellent as centre is easy for me to get to. 85. Other centres are further away and some don't have parking. 86. Close to my home, good centre, opportunity to meet other people. 87. My preference is based on proximity of the centre other centres are further and more expensive to get to. 88. Smitham is the only centre to offer stained glass and also pottery. Excellent workshop and easy access by public transport. Free parking and convenient for me. 42 89. Lack of provision elsewhere. 90. No other centre within convenient reach for me. 91. This locality is only centre I can attend and only in south of borough. 92. inconvenient and more expensive to travel further away. 93. Would have to travel further and I am working where it would be difficult to attend. 94. It is more important because I don’t have any qualifications in England and I haven't enough money to pay for travel elsewhere. 95. wouldn't be able to attend elsewhere due to lack of time and inconvenient travel. 96,. Centre is within walking distance along well-lit roads and I feel safe travelling to and from centre. 97. Workshop is first class, well fitted out, well lit, well equipped. Learning stained glass needs these facilities. Car park and café are also very useful. 98. Workshop is fully equipped. Parking is close so I can carry heavy things (tools etc). 99. I have to be able to park my car at the centre or I can’t go. Smitham has excellent facilities for the workshop based classes you offer. 100. Nearest centre for me. Other centres too expensive to get to. Hours suit me. 101. Convenient for me and is also a very nice centre with a good atmosphere. I like that its small (Smitham) 102. centre offers a variety of courses and is easily accessible. 103. The classes I attend help me keep fit and mobile. Chance to meet with other, converse and exchange ideas. The centre I attend is near my home and easy to get to. 104. Warmest and most welcoming atmosphere out of all others (Smitham). Smitham has pleasant, community feel. 43 105. I can walk to the centre; others would be a difficult journey. Car parking at Smitham 106. Further to travel 107. Too far to travel to others in the evening 108. I live 5 mins away from CHS and am annoyed that I have to travel to Smitham. I specifically moved to Elridge Rd to live near CALAT 109. centre is on my doorstep. Would impact on life of Coulsdon community (people going to the shops along with their course) 110. Studying stained glass for 6 years - its part of my life especially as I had to retire early due to health. Lifeline for me. 111. Travel to Smitham and CHS is easy - others not so much 112. I’d have to search for someone else 113. Limited time so travelling elsewhere would be difficult. I wouldn’t be able to attend 114. Further to travel, lose contact with other members of class (Bowls) 115. According to my information South Norwood centre is the only one that has the facilities to carry on working ceramics in our area. 116 I would miss playing bowls with my friends. 117. I look forward to my weekly short mat bowls. I have made a lot of friends there over the past 6 years. Bowls means a lot to us pensioners. 118. Bowling at SN, where old people and disabled play together. 44 119 It would have a big impact as I would not be able to better myself. 120. Travel expenses. 121. I suffer from rheumatism and accessing a different centre would cause me stress due to mobility problems. The quality of teaching staff may be reduced, as without goals, i.e. community groups, there may not be the same emphasis on learning. 122. I would not make it to other centres. 123 Closure would have a very bad effect. I have attended these classes for 20 years and emphasise that painting is a therapeutic activity which is very supportive for older persons. 124. I would miss it very much. 125. It would all depend on the fact if I had already completed my classes. 126. Other centres are far for me because I don't drive and I use the bus. TH centre is the nearest one to me so I can get home in time to pick up the kids from school. 127. It would be too expensive. 128. Cost too much to travel, and the times of the course. 129. The teachers are excellent. I have improved a lot. If this closed then it would be big disappointment for my future plans. 130. I have attended CHS centre for 1 year. If you close this centre I will not be able to learn English. 131. Because CHS is very comfortable for me, if that changes I won't go to school. 45 132. I will like before - stay in the house, not going out to socialise and not confident to speak to people. 133. Travelling any great distance is difficult. 134. Smitham is my local centre. 135. Because I would not be able to go anywhere apart from the centre I'm attending now. 136. Centre is local. 137. Convenience. 138. I have no car and would have difficulty getting to any centre nor near a railway station. I'm a long way from the buses. 139. I don't drive at the moment. 140. Centre is very close tom y house; all teachers are very good; if centre closes I will have money problems. 141. Would not wish to travel to other centres unless absolutely necessary. Keep Smitham open please! 142. I do not have personal transport so I'd have to use public transport - if indeed, I bothered. 143. South Norwood is a very convenient centre with parking and refreshment that other centres do not have. 144. Not easy to reach other centres. 85. The courses I do at SN are also done at Smitham but there are never any places on the courses at Smitham as they are very over-subscribed. 145. SN is 5 mins from home and totally easy to get to - I've used this centre fro 25 years. 146. closure of SN would take away a pleasurable part of my week - the others are too far and difficult to fit into my working week. 46 147. I would not be able to complete my cake baking course. 148. Smitham is the only centre I am able to attend. 149. I do not know of any other place that offers similar facilities and the value to my way of life is high. 150. I would miss the social aspect, also the Pilates classes keep me keep active. My art classes keep my mind alert and give me the opportunity to paint whereas I'd never find time at home. 151. Because of my mobility issues, the travelling would be detrimental to my health. I also trust the staff to treat me with respect and dignity. 152. Because it would limit the choice I have and therefore affect my plans and life chances. Not everyone has a car and the services must be accessible to all. 153. If the centre closes, I would have to find additional money for childcare in order to attend classes. 94. Travelling will be a problem. 155. Closure of CHS centre will impact on my further learning of English. CALAT is v. beneficial for people whose first language is not English. 156. Other centres would be difficult to access. 157. Not easy to reach other centres. 158. A longer commute to a different centre. 159. SN very convenient as live locally; nice atmosphere and friendly people. 160. SN is our most local centre. It would be difficult to travel to the other centres especially for evening classes. 161. This centre's classes are religion for me so it is very important to come to the class. 47 162. Apart from the problem of no exercise to help my mobility, I would miss socialising. I am sure others would have a feeling of isolation which would have a devastating effect on us as OAPs. 163. Instead of a 10 min walk a 30 min drive and may have to pay for parking. 164. Other centres too far away and difficult to get to. 165. Centre within walking distance of home. The cost of transport and travelling in the evening might put me off going further away. 166. Centre is within walking distance and I can access other community facilities when I visit. 167. Would not go to the other areas mentioned. 168. It would be difficult to get to and possibly park at (remaining) centres or other organisations. 168. I would not travel miles to an alternative centre. 169. It would cost more to travel to another centre as the closest appear to be Croydon High Street. 170. The centre is within 10 minutes bus or car ride. As I often have heavy equipment to carry I would not want to travel farther afield. 171. I find Croydon Branch of CALAT to be a much safer environment than my other CALAT centres. If Croydon closed I would stop attending as I do not find Thornton Heath or South Norwood safe. 172. Would be unable to attend my courses, if offered elsewhere would have to travel further. 173. Convenient location & parking. If changed to CHS would be ok, but not ideal. All other locations unable to make. 174. Because Smitham is convenient in terms of location, 7parking facilities & timing. 48 175. With the exception of CHS, any other centre would incur longer and less direct travelling time. 176. Smitham is my local centre and therefore very convenient. I would be less likely to go if we had to move centres. 177. Depends on location 178. It would deprive me of a hobby & social contact which would be difficult to replace. Travelling further afield would be difficult in terms of cost time & possible ease of parking or proximity of parking to classroom. The latter as, while not disabled, I cannot carry a lot of equipment very far. 179. I would feel bereft. Classes provide a most beneficial service for the elderly & retired. Learning is pleasurable and keeps the elderly fitter and therefore benefits our society. 180. Would have to travel further. 181. Travel might prove difficult. 182. Fits into my working week. 183. Too far from home to SN for Pilates. 184. I will have more time to commute and I do not have it. 185. Centre is nearest to where I live. 186. I live outside borough and Smitham is the most convenient for me. 187. Local for me to attend, especially in bad weather. 188. Convenient to attend classes at Smitham. 189. Won't fit into my work schedule. 190. Access and parking would be more difficult. 191. Smitham easiest to get to. 192. CHS is nearest to my home, I would not wish to travel further at night. 133. There are no alternative courses offered locally. 49 194. Smitham is easy to get to; good facilities; good canteen; friendly staff. Bliss Studio on premises for beauty treatments etc by experts. 195. I can access Smitham easily by bus. I do drive but as little as possible due to the cost of fuel, so the loss of Smitham would increase my costs. I would greatly miss the opportunity to enjoy coffee with other learners after class. 196. I do this course for my business and would like to carry on learning. 197. Loss of learning opportunity/social contact. 198. I find that the Smitham centre is convenient to reach and that the parking is good. 199. Safe place to come to at night; parking easy nearby. 200. CALAT environment is so helpful and ? to mature staff. Answered question Skipped question 20. . 2.8. If the centre you visit most were to close, which of the other centres/areas would you go to attend classes? Response Response Percent Count South Croydon 43% 107 North Croydon 11% 26 Central Croydon 31% 77 New Addington 7% 17 Any 8% 20 50 Other suggestions: 1. Tanbridge or Bansted or Caterham if they had the right classes. 2. None (x11) 3. South Croydon would be the nearest; I have tied that centre but it is not congenial. 4. I wouldn’t attend. 5. It would rely on what was being offered at given centre. 6. Being disabled, Smitham is the only place I can attend. 7. Possibly South Croydon but would probably give up. 8. I wouldn't be able to due to other centres' location and public transport making journey impractical. 9. Coulsdon Town 10. Only if they have same facilities as Smitham 11. As long as there was parking 12. Smitham Answered question Skipped question 247 Total Responses 63 21. . 2.9. Do you feel the classes are value for money? Good value for money Fairly good value for money Not value for money Don't know If you think classes are not value for money, please tell us why. Response Percent 61% 35% 2% 2% Response Count 155 88 5 5 1. It is only financially in range when I am on benefits. I would not afford it if I was not on benefits. 2. Too many in a class. No room. 51 3. It depends on the quality of the instruction. It's a fait price per lesson if the teaching is thorough, well planned and organised. 4. If they became more expensive I would have to stop. 5. Too much paperwork takes valuable time. 6. I would not like fees to be higher. 7. This particular course had three tutors in ten weeks and the tuition was erratic. 8. Classes are slow and repetitive. 9. Being a pensioner I feel this is quite expensive. 10. As a pensioner, any large increase would mean I couldn't afford classes. 11. I have paid £912 for a course where the classroom have no heating, the facilities are dirty, I cannot access a computer or the internet (1 computer per classroom); the ability of the class is too diverse, which means 'average' learners are very much slowed down. The course subject is touched in a very superficial way and I could go on and on... 12. Very good value for money but unobtainable for people like me unless I have a reduction as I am a pensioner on limited means. 13. They are excellent classes I attend at SN but I do feel the prices are very high as I would like to do 2 courses at the same time. If you are booking more than one course I think there should be a discount. I know CALAT did this once giving me a 10% discount. 14. Too much form filling. 15. Equipment is outdated and does not work at times. 52 16. Although fairly good value for money, fees have rocketed to the extent that some find it rather expensive and subsidies for OAPs no longer exist. Any further increase would appear to be a ploy to close classes as only a few could afford any further increase. 17. Could be better if reduce fees for over 60's; reduce fees if enrolling on more than one course or for more than 1 term. 18. Classes are very good value for money but there are no longer concessions for 60 and over which may affect some learners. 19. We do spend a lot on accessories and different materials for the course - so fees should be kept reasonable. 20. Costs have steadily increased and tutor time reduced due to their increase administration duties plus forced to work in a way the tutors are uncomfortable with. 21. Botanical Illustrations is excellent and very good value for money, but most can't afford a fee increase 22. Would need a lot of thought as classes are already pricey. 23. Worth it as teacher is excellent (Jose Pavon Lopez) 24. There are privately run places that are cheaper. Also tutor is slow, like she is teaching 80 year olds. Probably won’t re-enrol. 25. Excellent value for money x3 26. I need to integrate in England but don't have enough money. 27. Course is reasonably priced but I no longer get OAP rate so it is a bit more expensive. Should be decreased fees for young and older to encourage enrolments. 28. Private classes are cheaper and I can pay but the week or month 53 29. I'm on a low income and no longer get a concession making it difficult to afford 253 Answered question Skipped question Total Responses 6 22. Fees are likely to be increased in the next year. Would you still enrol for a course if it was increased by: Response Response Percent Count £2.00 per hour 70% 188 £5.00 per hour 19% 51 £7.50 per hour 6% 15 £10.00 per hour 6% 15 269 Total Responses Answered question Skipped question 40 PAGE 3: TELL US WHAT YOU THINK 23. . 3.1. Thinking about adult education classes what ideas do you have that you think would help save money/generate income? Response Count 1. Make more courses for English without exam. 2. Less copies - would save money for paper and colour printing (books instead) 3. Not providing classes with a small number of students (save teacher's money) 4. Save electricity (computers) 5. Courses could be sponsored by the employer helping them in placement of the students. 54 6. Make sure you provide the classes that people want. Do not make changes that result in classes closing and people's needs not being met. People enjoy coming to the same class year after year. The classes are part of their lives and very beneficial to their wellbeing. Advertise the courses more widely. Insert the programme in The Advertiser as you used to. 7. I think management at CALAT are paid to work this one out! 8. (a) Avoid spending so much money on accredited classes. (b) Reduce all the free classes for teenagers, who mostly don't want to learn anyway! (c) Ironically, reduce fees so that people would attend more classes. 9. A shop to offer tools, equipment, stationery at competitive prices; a voucher system. 10. If they had more concession offer. 11. Do all classes have to be self financing? Perhaps increase the numbers in the classes that are not. 12. The computer room at Smitham is now out of use on Tues and Fri mornings. (Margaret's which I attended and greatly enjoyed). It is therefore generating no income. Something here has gone badly wrong. Nobody wanted the class to close. 13. I'm not sure how much advertising is done on the various courses available but feel there should be an emphasis on this so people are aware of what's on offer at the various centres. I think it used to be the policy that if you booked more than one courses you had a discount, so encouraging people to look at other areas/courses to join. 14. Turn the heating down when the weather is warm; raise café prices. 15. Not put up prices to frighten people off; also keep existing Smitham centre. 16. Amalgamate poorly attended courses. Offer additional courses when classes are fully booked up early. 17. Advertising 18. If the fees were less more people would join. 19. Sell items made; increase fees. 20. Charge for parking (we are near buses and trains); sell of parking space to raise capital or rent out building to generate rent. Put the tuition on a DVD to study at home? 21. Less paperwork; better marketing of classes to people in all walks of 55 life. 22. Have no idea how the money is spent at the moment so can't advise you. 23. There seems to be noticeably fewer classes and fewer centres use, but I've no idea how this can be rectified and changed in any way. 24. I have no idea what the money is spent on now and how much is "wasted". Difficult to tell how Smitham CALAT is good or bad at management - as there is no information for students. Sensible measures/no waste! 25. Art - have workshop; this could also work with other courses where tuition is not always necessary. However, unsure how money is spent. 26. If it was possible to start (some) classes a bit later, this may provide those who commute a distance from work a chance to attend classes. 27. I was disappointed that the City & Guilds gardening class have discontinued. Although I completed these classes they were so enjoyable that I would do some again. 28. More Saturday classes please. 29. Turn heating down 30. More courses by popular request (e.g. creative writing) 31. I would need to know how your costs are divided between all your classes before I could offer any ideas. 32. Turn the heating down. Sell the equipment needed for the course. 33. Sell us stuff we need at the start of the course. 34. Making it easier for people on disability benefit and pensioners to enrol. At present the costs are prohibitive - I am aware of a number of people who have not enrolled because of the full cost and no concessions. 34. Advertising local businesses in the brochure and website. 35. Sell us stuff we need at start of the course. 36. Speed up: 45 mins instead of an hour and make them more intensive. Offer all levels in 1 class - T differentiates alternate weeks (1 week non attendance is wasteful). 37. Refurbishment/café not necessary. Tea machine is sufficient. What income is generated from kitchen? The till is never used. 38. Sell art materials; buy bulk and sell at a profit. 39. Amalgamate the classes if big enough to do. 56 40. Lower fees for elderly. These generate more people to attend and generate more income. This is supposed to be a non profit making concern for benefit of Croydon residents. 41. Heating too hot (as Smitham) - wasting money; 2. Catering facilities too elaborate (we have a machine); How much will be saved if kitchen is closed. 42. Have one central administration dept. Upgrade the cafeteria and the food available. Change prices nearer outside businesses. 43. Rent some rooms to businesses. 44. Have larger groups. 45. Advertise more; offers 46. Engage students in facilitating classes. 47. Greater use of coffee shop - to increase sales and thus income. 48. Start charging more money from learners on benefits. 49. Try and encourage more people to join 50. Exhibitions of artwork for sale - charge entrance for wine and cheese; taster evenings of courses with demonstrations - to promote courses; more Saturday courses/demos (chargeable) 51. Advertise and state fee per class-type + length; advertise via mail shots; use a free phone number for enquiries. 52. Makes changes that help reduce paperwork; more government grants. 53. Encourage voluntary workers - for e.g. refreshments etc. 54. Extend the use of the canteen for teas, meals etc. 55. Rent out halls for weddings, parties etc 56. Surely if you lowered the price for the courses more people would apply. 57. Perhaps a sale of artwork; cut down on unnecessary form filling. 58. Stop printing copious forms. 59. Stop so much paperwork, lower fees and more people could enrol. 60. Set up a central purchasing facility for art and other materials. Bearing in mind the quantity of expensive paper, for example, buying at a discount and selling to students could raise revenue. 61. Close the canteen facilities. More sensitive control of the heating (sometimes it is very warm, sometimes too chilly - especially when the outside temperature changes during the day). 62. By selling art materials, gym gear and other materials used in classes, a profit could be generated. 63. Giving people in the area what they want rather than what you think they want. 57 64. (I) Heating - better regulation at Smitham; (ii) offer wider range of topics and exams so that there is incentive to attend to gain qualifications. 65. Reducing the hours of the class; practical courses - crafts/cakes; more evenings. 66. Sell products made in art/craft classes. 67. Make changes which will help save money - e.g. less paperwork; more government grants, think of things which will be cost effective. 68. Sell items from creative classes; ensure at least 90% attendance; save energy bills. 69. Childcare; more evening courses for working people; cake sale; more government grant; more homework. 70. Cake sale/car boot sale/country events etc. 71. Encourage more people to participate on courses by making enrolment easier on line and therefore, more accessible. 72. Prove cheap childcare - this would enable many more people to attend. 73. Sale of work. 74. It is a mistake to think t hat by increasing fees you will make more money. If the fees were lower you would have more people taking the classes. 75. Increase fees for the pottery workshop sessions. A more realistic and therefore fairer approach to the costing of the pottery classes would be to reintroduce the earlier system whereby students' work was weighed and paid for before the initial firing. This would cover, apart from the size, subsequent glazes/materials used for the next firing, and provide a level playing field. 76. Advertise the hire facilities; Reduce cost of classes would encourage more people to attend - e.g. there are more people who go to Primark than the House of Fraser and their profit are higher. 77. Increase class sizes; run more summer courses/holiday/weekend courses; have more sessions per day. 78. Try and use all the classrooms on the nights/days the centre is open - it used to be buzzing, it is now half empty. Sell drinks/snacks/meals from canteen. Good value might attract people. Rent hall for private/public use. 79. Less paperwork for courses such as Pilates; don't s end out receipts email them or produce them at the time of signing up; smoother, simpler brochure; less copies. 58 80. If fees were reduced more people would attend; also workshops and classrooms are only open for 4 hours a day out of 24 - more class times (e.g. 4-6pm); heating should be more economical and updated; savings on heating could pay for a tutor. 81. I think decisions have already been made regarding the outcome of this survey and wait to see what we have left at the end of the day. 82. No doubt all possibilities have been considered including: ii) liaison between education and planning departments leading to discussions with adjoining property owners for creation of large development/regeneration areas. Ii) Conversion of site into multi-purpose use or iii) developing sites completely provided the properties are not of historical interest (e.g. Smitham). Although capital income is not ring-fenced for CALAT, in some cases a CALAT facility could possibly be financed on site or nearby by the developer. 83. Do not replace or improve the structure of the building - purely maintenance and cleaning. Raise the cost of food provided in the café. 84. You could generate more income by using the centre more on weekdays and closing on Saturday. Save on paper by cutting out the paperwork. 85. Having larger classes (25-30 students) 86. Combine Admin with neighbouring boroughs e.g. Sutton, Bromley, Reigate and Barnstead to ensure a choice of courses is available even if people have to travel further. (Extra travel is not environmentally desirable). Advertise more to increase uptake of courses. 87. Turn down the heating! There are noticeably fewer students at Smitham this term. Is this due to the fee increase? Would lower fees generate more interest? & therefore more income? 88. Fewer centres so that individual. Classes are fuller. 89. Increase the number of students at each session. 90. Offer classes at different times and days.. 91. Save on heating and lighting and on administration. 92. Increase the tuition fees. Sell painting materials. 93. Reduce new office building in centre Croydon. 94. Get rid of high paid people in the council and cut down on new council buildings in Croydon. 95. Find smaller venue - churches or community centres which could be cheaper. Larger classes. 59 96. Have more Saturday courses to widen availability for a wider group of people. 97. Hold classes through the year not just in term time. 98. (i) Increase the fees; (ii) Offer more times/days 99. Make use of local schools in evenings/weekends. 100. Make the lessons more 'fun'/enjoyable and not to target driven. 101. lack of advertising has resulted in drop in numbers. 102. Temperature in Smitham is almost 'tropical' Moderate heating! Reduce paperwork for tutors. I would pay a bit more to continue my course as the course I'm on is a long term course. 103. Hold fairs selling products on the premises that have been made in CALAT classes. X2 104. Make sure all courses offer high standard to ensure full enrolment. Do we need SN TH and CHS centres in these areas? 105. Hire centres. Reduction of administrative costs. 106. Hire centre out on a Saturday for example. Also, regain use of old school building (Smitham) for increased capacity. 107. Fund raising x2 106. Amalgamate centres. Reduced fees for OAPs would increase interest. Evening classes and Saturdays for those who work. 107. Hire rooms out when not in use. X2 108. Charge for parking. Sell class materials to classes. Sell students work with percentage going to CALAT 109. Offer classes to private companies who wish to improve staff skills. Rent out classrooms. 110. Turn down heating at Smitham centre. 111. Advertising - most people I talk to don’t even know the extent of courses you do or that you even exist. 112. Small discounts for people that rebook. 60 113. Advertised in more places. 114. Fundraising, craft days, family activity days, advertises more widely. 115. Go back to using school facilities in the evenings or community venues. 116. Letting to private investor. 117. Homework classes for youngsters. Old people helping young people. 118. Don’t know how you could cut any more. Maybe sponsorships. 119. Lower fees for more learners. 120. Less form filling, no half terms for 2hr classes over 10 weeks. Monitor heating. Encourage community use of centres. Run craft fairs 121. Reduce paper work and lower fees to encourage more enrolments. 122. sell student resources to generate income. Buy in bulk and sell rather than students buying from other shops. 123. Ad Ed classes are a good opportunity for people who don’t have qualifications in England. It helps save money because if people can get into work it benefits the economy. 124. Organise some events where learners, families and friends can attend for a symbolic fee - i.e. craft fairs, fetes , sponsored events etc. 125. Look at learner demographics and put on courses that suit. E.g. retired learners = daytime classes. Reduce heating/lighting costs. If people employed, more suitable evening classes. Charge for car parking. Stop providing refreshment facilities. 126. Decrease fees to generate enrolments. Run charity shop with donations from staff and students etc including items made in class. Hire out premises. let out car park. Run a crèche. Secretarial services to public. 128. Reduce paperwork. 129. controlling heating to avoid wasting money. Charge for eng and maths classes for school leavers - these should not be free or cheap. 130. Sponsorship, lottery funding, joint ventures between council and other orgs. 61 131. Provide more 'taster' sessions as people are wary of committing to something they don’t know 100% about. 132. One way of generating income at SN is to serve hot meals in the cafeteria. 133. Organising shows to engage students of theatre and invite people to shows - will act as an advert. 134. Offer more courses to fill up the centres. Make prices affordable. Continue classes even if they only get 6 people etc. 135. Reduce paperwork. Over complicated system at present. 136. Rent out empty classrooms 137. If you increase fees by £2ph your fees will be similar to private providers of fitness classes. But for your classes we pay whether we attend or not, which is not the case for Private Providers. If you increase fees you should pay for hours attended not for whole term. 138. Focus on practical/social courses rather than be obsessed by teaching ICT which is a waste of time. Teach for all not just 18-25 yr olds. Teach to occupy people’s free time. 139. Offer a reduced fee if you do more than once course. Advertise better especially targeting older people and having an Ad Ed open day 140. Short sighted to cut service. Many pensioners can’t afford to go private for Ad Ed. The lack of these classes would lead to mental, physical and social problems which will be more expensive than the cuts. Cut out bureaucracy. 141. Regulate heating 142. Run a bookshop in the most central centre with discounted texts and other resources. Manned by volunteers and one paid person. 143. Save CALAT Smitham centre 144. More classes at each centre, ensuring they are full and earning money for a greater proportion of the week. 24. . 3.2. If we are unable to offer classes in the way we are currently doing are there other ways we could provide the service? Response Count 1. I wouldn't provide classes with a small number of people. 62 2. I think the language classes are the most useful classes in Croydon High Street (should keep them) 3. Organize weekly meetings for an amount of money which is appropriate. 4. Giving more skills or job training for employment; creating skills training for new jobs 5. Please don't change anything. The classes are well run and of high quality and CALAT is very well organised and efficient. 6. I feel that the classes as provided at present are suitable for my needs. I cannot see any changes that would make any improvements - the times and location suits me fine. 6. Hire private halls. 7. No - as certain skills developments rely on a safe workshop or workplace. 8. Don't know. 9. Do the premises cost a lot - can they be hired out at times when classes are not running, e.g. more Saturdays and possibly Sundays? Does your café make money? Increase the range of what it provides and when to increase income. 10. Let us hire same hall independent. 11. Use a cheaper venue nearby. 12. What option do you have? 13. No, this is ideal. 14. Starter courses, with more work done at home? DVD, with more work done at home. 15. Use of facilities especially kiln room and pottery room without a teacher. This is essential to the potter. 16. It would be impossible to hold art class anywhere but in a classroom with a tutor. Of course, there is always teaching by computer. I guess that will happen one day! 17. I really don't know how you could provide better service without the money! 18. I can't see how you could provide art classes in any other way. 19. More courses at the weekend. 20. I prefer tutor led, hands on courses. 21. Online, but only for some. 22. Possibly self-help/self education /or a group session to help promote established skills needing improvements. 23. Use of workshop without tutor with clay and kiln. 24. Perhaps this could be discussed at one of your meetings with all the facts and figures in front of us. 63 25. Start a group in a community hall locally? With access to a kiln. 26. Amalgamate with other boroughs and combine courses. 27. Correspondence or online courses. 28. Videos, leaflets, weekend courses, one-offs 29. Why not make use of some of the unused rooms at Croydon library? This would stop the Council trying to close it. 30. Keep the centre open. 31. The present organisation is very good - difficult to improve. 32. Online courses. 33. Can go online with few teachers to support the students. 34. Online service - home work. 35. Perhaps in school where there are vacant classrooms for the time needed. 36. Amalgamate keep-fit classes with swimming at council run swimming pools. 37. Discount or give free parking passes to venue users if no car park. 38. Could the courses run at SN be transferred to another nearby centre e.g.. Ashburton/Oasis Academy with the same tutor. 39. Effective use of learner's email addresses to form a learning community - sharing interest in subjects. 40. The only other way is to increase the course fee. 41. As a club? 42. Offer home based learning. 43. Use other buildings, e.g. schools, which are jot used evenings; utilise government estate and more joined up working. 44. Some courses based more on home exercises; online with Skype conferences. 45. More online courses; more home working. 46. 47. 48. 49. 50. 51. 52. more use of internet / online learning. Online service; more homework. Online/ home work/assignments. Wide range of courses / online courses. Number of the classes should be reasonable. Online courses. Use of texting etc. 53. The classes are the Clocktower, held occasionally were a good idea and well subscribed - something along those lines might work. 64 54. The kiln and storage space etc; would require to be retained - problem would be to provide similar/improved facilities and be expensive to do so. 55. We could scale down our classes. 56. The whole point of craft classes in the space, equipment and facilities (such as an excellent kiln) cannot be provided just anywhere. 57. Hold classes in libraries, schools, community halls etc. Shorten length of courses to say 6 weeks instead of 10. 58. Rent out privately to tutors - e.g.. Potter - tutor recruits learners and pays CALAT. 59. Move class to local leisure centre, school or other community venue. 60. I would be very sorry to lose Smitham facility as teachers have always been very good and the premises are extremely well kept. 61. Only if present teaching standards and facilities are retained. 62. Possibly use facilities as somewhere to meet like-minded people and virtually teach yourselves, thereby cutting the cost of employing teachers. 63. Have a "clearing house" where people could find out where courses were run e.g. in private homes, church halls, voluntary groups etc. 64. Short courses of 2/3 longer sessions dealing with specific topics e.g. seascapes, landscapes, pen & ink, abstract etc etc, floral 65. Online courses; DVD tutoring. 66. Provide studio access. 67. Let groups hire rooms out in the centre with tutor of their choice. 68. classes in local schools. CALAT classes should not cost more than privately run classes. Currently costs more. People vote using their feet. 69. Not really as class is quite specialist. 70. Online study with occasional meetings at centre. Though for classes like stained glasses you need the workshop and face-to-face contact. 71. Would be hard. Quality couldn't be guaranteed and private provider would be expensive. 72. Online learning 73. Rent space in a school, community etc and hold classes there. 74. Classes with other like minded people are SO much better than learning online. 75. No substitute for my French conversation course. Online courses are no substitute as you need to get together. 65 76. Online learning 77. Use sixth form centres/schools that already have workshops. 78. Specific centre for older students. 79. Go back to using school facilities in the evenings or community venues. 80. I want to continue classes with Jose Pavon Lopez - anywhere accessible by car. 81. Languages conversation classes - no teachers just different nationalities getting together and conversing in different languages. 82. Merging with similar institution i.e. Croydon College though this would have a negative effect on staff numbers (reductions) and courses would not be 100% guaranteed for the future. 83. Difficult as you need the workshop for stained glass. X2 84. provide a list of tutors who are willing to organise and run their own classes. 85. As a club? 86. Find out who is interested in what and create small groups in halls etc, but t.b.h we could organise that as learners ourselves. 87. Some courses online with monthly meets with tutor. 88. Classes are practical and cannot be done online. 89. Running more classes on Saturdays - people that can’t make evening classes due to work commutes etc will be more likely to do these. 90. Students prefer teachers, online distance learning is no good. 91. Need the facilities for stained glass Answered question Skipped question 25. . 3.3. What else do you think we should consider in planning for the future? Response Count 1. Offer English` 2. Use the library of research (visit with students) 3. More courses. 66 4. If we lose the classes there will be a lot of hopeless people left on the streets and in the doctor's surgeries. CALAT offers friendship, comradery and gives purpose to older people who need to get out of the house and meet like-minded people. The withdrawal of this service would have a devastating effect. 5. A computer course specifically for laptops. I did try a rudimentary course but it related to desktop models which I found very different to 'transfer' to a laptop. 6. In view of the current constraints regarding funding now may not be the right time to be considering any drastic changes. 7. Consider whether the accredited courses are actual value for money. Consider whether further education for school leavers is of any value. Is further education for school leavers a good use of taxpayers' money? 8. More student information available on the detailed costing of the equipment which students may use during their courses which is included or not in the course fees. 9. More classes and a better canteen that does food and lunches. 10. I appreciate that an income has to be made from the various courses on offer but raising fess might deter some people from joining or rejoining, especially if it was a large increase. 11. To keep the Coulsdon centre open! 12. You can't put a value on health because it is local I do not need to spend money on travel. Smitham is a very efficient, well run centre. 13. Keep Smitham as it is. 14. It is important to continue to engage those who have retired - it promotes mental and physical health in the older members of society. 15. When you phone up to book a class there is no information about the tutor who will be taking the class. You can't track a tutor who has been exceptionally good. In the future I would want to know if a tutor has had a good track record with excellent feedback. classes are good value for money if the teaching is good; very poor value if you are left feeling frustrated through poor training. 16. Everything is ideal as it is. 17. More advertising locally for courses. A merit system for positive learners. 18. Allow adult learning to join school/FE classes for a modest fee. 19. Not handing out endless paperwork to complete during class times that we are paying for. 20. Plan to keep the prices down and the classes up! 67 21. Just don't close down the Smitham centre. 22. Wider choice of classes. Keeping fees 'reasonable' would encourage more learners. 23. Joining in some classes with 6th Form students; using E-bay 24. More courses 25. Try to make the courses cheaper because I am on benefits and my parents pay for the course and even they are not rich. 26. Provide more useful courses and more variety, such as running household, cooking for survival, including family activities.. 27. Only speaking from experience on my horticulture course, it would be great to have some picture handouts for plant idents. 28. Parking - being aware of local parking restriction - i.e. in Croydon there is a charge for street parking until 7pm. Negotiating with the borough for concession for parking - especially disabled parking. There is only one space outside the centre and this is inevitably occupied by someone who is picking up dropping off someone. 29. Tutors could try hiring church or community halls to teach outside the Croydon Council 'umbrella', or even in a private house. It is already being done successfully. 30. Only speaking from experience on horticultural course, it would be great to have some picture handouts for plant idents. 31. Utilising and maximising free spaces. Fitness suite can be relocated to empty class room. Condense the opening hours. 32. These classes with regard to retired people are of great benefit e.g. meeting people so that you do not feel lonely. Keeps mind active therefore hold back onset of dementia. Helps keep you healthy because it helps stop you t thinking about your illnesses and save NHS money. 33. We need to keep bodies and mind active and healthy to avoid more expenses to the NHS. 34. The locally held classes are invaluable. I love being able to learn new skills within the local community. 35. Better organisation; better facilities; proper tests to access the course. 36. More promotion of courses needed locally and wider afield. 37. An ageing, idle and unhealthy population will be much more of a problem and cost than investments now. 38. More English and computer classes. 68 39. Removal of existing facilities will lead to increased expenditure elsewhere to fill the gap. 40. Keep classes in schools which require less expenses in upkeep, heating, cleaning. Installing solar panels. 41. Importance of keeping older people fit and healthy. Giving people the opportunity of making new friends. Better than being on antidepressants. 42. The SN centre is used by many people with disabilities and I think if it were to close the effect would be awful for all students attending regularly. 43. Find another way through charity and organisation funding to retain all your colleges. 44. Fees 45. You will save money by keeping people's minds and bodies active. Keep daytime classes. 46. An upgrade of all equipment and buildings to make it a pleasurable experience to learn. 47. Maths & English tuition for those pre-entry and dyslexic who have no means of learning as the classes are mostly based on exam passes and not everyone is at the level to achieve a pass in an exam. There should be provision to enable them to get at level of E1. 48. Be able to have later study hours at a different day; ESOL/computer courses. 49. ESOL classes should be run in every college; computer courses for adults. 50. English, computer and language classes. 51. ESOL/English/Computer/practical classes. 52. English classes for young adults; computer classes- work related; selfconfidence/assertiveness courses. 53. Consult course participants in a meaningful way; don't ask their opinion and then ignore them. 54. As an older person, if you remove facilities that allow me to meet people and exercise my mind and boy, you may find that I would increase your expenditure in another way, such as more demands on NHS. 55. Late evening courses; non-essential courses could be cut, e.g. culinary arts; essential courses should stay, i.e. ESOL, English, ICT. 56. Think of more classes for the ageing generation, especially those living locally. 57. As the population is becoming older, surely it makes sense to provide access to a wider range of activities, especially physical ones, e.g.. Yoga, dancing, keep-fit, thus helping to improve physical and mental health. 69 58. Understand rooms have been used for basic learning; maybe more specialised teaching - i.e. scientific etc, could be productive? 59. We must continue to work for our community. That is saving the council money. 60. The indications are that the welfare of OAPs is low on the agenda of the council. It would appear that everything is being done to discourage us from continuing our exercise classes and thus giving the council an excuse to close the class. 61. Consider the wellbeing of residents. Surely, leisure classes provide many health and wellbeing benefits. Classes should not always be about skills and qualifications. Social interaction, friendship, banter among friends in a safe, warm environment whilst learning and practicing new and acquired skills must have huge benefits. 62. Consider mental health of people, especially elderly - it may be keeping them sane. If they live alone and unable to get out and meet people and learn new skills, it could lead to more dementia and cost to the NHS. 63. The crucial importance of adult education for all the community but especially marginalised groups. It is very important preventative role in supporting good physical and emotional health. SN is an area of high deprivation - it needs resources such as adult education. 64. Today's young people are ageing to need these classes in the future when they are unoccupied in work. Once closed, funds will never be allocated to start again. 65. If the only choice was a club-type environment we would not have the excellent variety of subjects and techniques in each class to which we have been and continue to be introduced. Whilst we have a happy class, there are many other opportunities to meet people. 66. Always remember it is virtually important that everyone should have the opportunity to improve their skills or start new ones. Otherwise if everything grinds to a halt, there will be a lot of people left abandoned. 67. If you close this centre (Smitham) you will create more social problems. Most of us are elderly but not yet ready for a day centre. Do we have to do a sit-in? 68. CHS branch MUST BE KEPT OPEN. It is a wonderful place to go & learn with lovely & polite teachers. Transport links to this branch are easy. I enjoy & look forward to going to my lessons everyday. 70 69. Humans have evolved to have a strong desire to increase their knowledge and skills and pass these on to future generations. Finishing school or university doesn’t mean that learning is over - please don’t be responsible for ending our opportunity to take part. 70. Cutting the cost of administration. Providing premises for self-taught classes & charging (the watercolour Tues am group would be ideal for this) for use of the room. The U3A already flourishes doing just that. 71. Have a centre in Purley Town Centre. 72. More improvement in existing arrangements. 73. To improve the service. 74. The positive stimulation which adult education classes provide to older people, e.g. in the prevention of depression, should feature strongly in the consideration of courses on offer. 75. Amalgamate centres. 76. Keep the centres open and offer more classes at a reasonable price. 77. The impact on the local community and ultimately on its health and cohesion. 78. A wider range of courses - the opportunities seem to have narrowed in the last three years. 79. Your consultation sessions are clearly not aimed at people who go out to work. The only evening one is S Norwood. Do not wish to go there at night alone thanks, and anyway, it is on a Tuesday, the night of my evening class. Am I supposed to waste my evening's money and my class which I enjoy? 80. Better advertising of services/classes. Termly payments rather than halftermly. Direct debit payment scheme. More evening classes. 81. Nice for people like myself who live alone and have no family at all welcome the chance to get out and meet people on a weekly basis. Classes have a real social element and it would be a shame if they are cancelled due to budgetary issues. 82. Cut back on inspectors asking silly questions like "are you enjoying it?" we are adults and wouldn't be there if we weren't enjoying it. 83. Would be a great loss if CALAT closed and thus lost classes like stained glass (which is of cultural and heritage importance) 71 84. Maintain as much of present system as possible even if sites need to be reduced. It would be a tragedy if Ad Ed was lost in our borough. Being on the periphery of London we miss out on a lot of opportunities within the city. 84. More evening classes. Reduce paperwork and admin staff. Less forms for us and tutors. Monitor heating at Smitham. 85. Keep CALAT open 86. Active pensioners don't cost the NHS half as much as inactive ones so invest in the future of ageing population. 87. Keeping active as a pensioner will prevent me from being a burden on the state. 88. Benefits to physical and mental health of the population are not easy to value in financial terms. Keeping population healthy will save money in NHS. 89. Widen the appeal - my group consists of mainly white, elderly middle class people? 90. Evening classes help people to maintain good work/life balance, learn new skills, make new friends and all these things are good for self esteem, mental health and general wellbeing. 91. If classes will be further away make sure the class starts later so that people can get there on time. 92. Advertise in children's centres, doctors etc as a lot of mothers look for ways to learn/retrain. 93.. Location, advertising. 94. Choices of courses 95. Consideration should be given is the great value the classes have for older people both for mental activity and meeting others with the same interests. 96. So many people face losing their jobs from local government bringing in cheaper labour and outsourcing to foreign companies who do not always provide a good service. Relevant training/re-training will be in high demand. 97. More advertising, check trends and open classes that are in demand. Try and interest younger generation. 98. Importance of provision for pensioners. Exercise of mind, body will delay need for Govt support. Pay fees by instalment rather than lump sum. 72 99. Provide more retraining courses for the unemployed/redundant. Also more courses for the retired to keep their minds and bodies active. 100. Support the elderly - mental and physical wellbeing. Also more daytime classes, the elderly don’t like going out in the dark. 101. Fund raising events such as s summer fetes etc. Sell student art, jewellery etc. Volunteers to man them. 102. Please don’t close classes. It has been a great pleasure coming here and I have learned a lot. I want to say thank you for all the support and hope classes continue. 103. Consider what sort of society you want to live in. 104. Centralise to one centre that is easily accessible to public transport. Central for whole borough. 105. Talk to teachers and students and work out a system that works for getting materials which is affordable. 106. Classes are not just for qualifications and jobs but are important social events and help keep the mind active for the sick or retired. They can be a lifeline for depressed people. After a spinal cord injury they were my rehab, physically and emotionally and spiritually. I have met new friends, learnt new skills and retrained my body and saved 1000s of NHS £s. 107. Make sure this doesn't happen again. 108. Consider that these classes are a way of bringing the community together and are especially valuable for those living alone. 109. Do a survey to find out which classes generate most interest. 110. Photography, music, theatre locally 111. Think about people rather than income when planning. Think about health of the nation, keeping people out of hospitals and care homes by offering exercises for varying types of mobility. 112. Keep the community feel - some other colleges are rather soulless. 113 .Italian teacher at Smitham is best teacher I have ever had and I would be bitterly disappointed if the course shut down. Help people use their spare time positively learning new skills 17x 73 Answered question Skipped question 74 ESOL LEARNERS RESPONSES PAGE 1: ABOUT YOU 1. Gender Male Female Response Percent 19% 81% Response Count 72 298 370 Answered question Skipped question Total Responses 4 2. Age range 16 to 18 19 to 25 25 to 34 34-44 44 to 54 55 to 64 65+ Answered question Skipped question Response Percent 1% 12% 32% 38% 14% 4% 0% Response Count 3 43 117 140 50 13 1 367 Total Responses 2 3. Asian/Asian British Bangladeshi Indian Pakistani Chinese Response Percent 17% 9% 20% 3% Any other Asian background 52% Answered question Response Count 26 13 30 4 78 151 Sri Lanka x3 Afghanistan Farsie Total Responses 75 Skipped question 4. Black/African/ Caribbean/Black British African Response Percent 95% Response Count 89 Caribbean 2% 2 Any other Black background -(please specify) 1. Afghanistan 2. Portugal 3% 3 94 Total Responses Answered question Skipped question 5. Mixed/Multiple Ethnic Groups White and Asian White and Black Caribbean White and Black African Response Percent 0% 11% 0% 0% 67% Response Count 1 6 22% Any other Mixed/Multiple Ethnic background (please specify) Ethnic background 2 0% 9 Total Responses Answered question Skipped question 6. White Response Percent English/Welsh/ Scottish/Northern Irish/British Irish Response Count 0% 0% 76 Any other White background (please specify) 1.Poland x29 2.Romanian (x2) 3. Caucasico 4. Bulgaria x5 5. Brazilian x3 6. Kosovo 7. European x4 8. Slovakia (x2) 9. Hungarian 10. Lithuanian (x4) 11. South American (x2) 12. Portugal 13. Albanian 14. Turkey (x2) 15. Italian x2 16. Spanish 17. Verainiah 18. Moldovian 100% 88 88 Total Responses Answered question Skipped question 7. Other Ethnic Group Arab Any other ethnic background 1. Afghanistan Response Percent 50% 50% Response Count 9 9 18 Total Responses Answered question Skipped question 8. . 77 Response Percent Do not wish to declare ethnic group Answered question Skipped question Response Count 1 7 7 Total Responses 1 9. Do you have a disability? Response Percent Yes No 1. Problems with heart 2. Mobility 3. Leg problem Answered question Skipped question Response Count 4% 15 337 352 96% Total Responses 19 10. if 'Yes', please indicate what type of disability you have below: Mobility Visually impaired Hearing impaired Mental health problems Learning disability Other (please specify Answered question Skipped question Response Percent 23% 15% 8% 23% 23% 8% Response Count 3 2 1 3 3 1 13 Dyslexia Total Responses 11. Please enter your full postcode below: Response Count CR0 3BH SE25 6SD CR0 3HA CR7 7FA 78 CR0 3EY SX25 6JJ CR7 8QR CR0 9EB CR7 6AE CR0 3PL SE25 6RY CR7 7AG SW16 5Q2 CR7 6BN CR7 7QA CR7 6JU CR0 7TP CR0 2HF SN2 5DG CR7 6BZ CR0 7TP CR7 8PT CR4 1NZ SW16 5EJ CR7 8QG CR7 6BJ CRH 1XS CR0 2NN CR0 1DJ CR0 0RB SW16 8PU SE25 4LR CR0 2PJ CR7 8AB SE19 2QF SW16 5DS CR0 3QU SW2 2PH CR7 6BJ SE25 4EJ CR0 2UF SW16 4QR CR7 8LY CR7 8LH CR0 Y8 CR0 (x7) CR0 2RT SE25 5ND CR7 7AY CR0 1DJ CR7 7ED BR3 3JE SW16 5BL CR0 3JZ CR7 6BJ SE25 6LT SE20 CR0 2EB SE25 5ND CR7 7EN CR7 (x3) CR4 CR0 6NU CR7 6BU SE25 6JT CR0 3DT CR7 8LF CR2 6D6 CR7 7LX SW16 3LH CR7 6HN SW2 3HJ CR2 6LG CR7 6BY CR0 2NU CR0 2PU CR0 3NB CR7 7EP CR0 3JG CR0 3PG CR7 8DZ CR7 6BJ CR0 2LU SE25 6TZ CR7 7JA CR0 3DQ CR7 8BJ CR0 9WW SW16 5HD CR7 7JU SM6 9JR CR7 7QL CR7 8JP CR0 3DW CR0 3RS CR7 8AF CR0 4BZ SW 4JY CR5 1DY CR7 8SA CR7 7BJ CR7 8NE SW16 4UX CR7 7AL CR0 8SF CR7 8AZ SE25 4AQ CR7 8RH SW16 3DY CR7 7AP CR7 7PP CR7 7QX SW16 5JS CR0 2AX SW16 5XE CR7 6EQ CR0 2TL CR7 7RD CR0 3QJ CR7 7QS CR0 6XE CR0 2JW CR0 2PE SW16 3LZ CR0 2NN SE19 3EW CR7 8SD CR7 7RS CR0 3AG CR7 8RU CR7 7DG CR7 7DY CR7 7JA SE19 2DX CR0 3SL SW16 5UY SW16 5HD SE25 5PG CR0 3QA CR7 8SA SW16 3LZ CR7 8SJ CR2 6QN SW16 5RY CR7 7HJ CR0 2TP CR0 2NN CR7 8RA CR7 7EW CR7 7NQ CR0 2TT SE19 3EW CR0 2PZ SE25 4DQ CR0 6XA SE25 4UY 79 CR7 8AA CR7 8LU SW16 5AU CR0 3EN SW2 3BE CR7 7DD CR7 7PU CR7 6JV CR0 3EW CR0 5Q8 CR0 3PY CR7 6BT CR7 7BJ CR7 8SA CR7 7ND CR7 8LA SE19 3JS SW16 4BU CR7 8NB CR7 7QU CR7 8ED CR7 7HZ CR0 2PN CR0 2PN CR7 8FA CR0 6JG SE25 4JG CR4 1NZ CR7 8AH SE19 2JA CR7 7BW CR7 7BA CR0 3AL SW16 1JB CR7 8RA SE25 4TW SE25 5NY SE25 4JD CR7 7AX CR8 5BP SW16 5RU CR0 2JX SE25 6QG SE25 6NS CR0 3RX CR4 1BU CR0 3JE CR0 3QL SE25 4PQ CR7 6BY SW16 1QQ CR0 7TU CR7 8SA SE25 6LD CR0 6DY SE25 5ND SE25 4LU CR0 7SL SE25 4LZ CR0 6RZ SE25 4QR SE25 5RT SE19 3PT SE27 0QP SE25 5HJ SE25 5JJ CR0 6NG SE25 5RD SE25 5BY CR7 6AY SE25 5CS SE25 6AS CR7 7BR CR0 7GY SE25 5BE CR0 7BQ SE25 4ET SE25 4PQ CR7 7JJ SE25 6UU CR7 8QQ SW16 57A CR0 2TT SE25 6TQ SW16 5DS SE19 1OX SW16 5DU SE27 0QP CR7 8LF CR7 7DJ SW2 1DQ SE25 6XQ SW17 9LQ CR7 6AD SE25 4UF CR0 7YG SE25 5EW SE25 4TT CR0 6HZ SE25 4TF SE25 4DX SE25 4JQ CR2 6GP SE26 6XH CR7 8SN SE25 5JL SE19 3PR SE25 5JU CR7 8SS SE25 4EZ SE25 4TA SE19 2DY SE25 5BH CR0 7TR SW16 5J2 CR7 7LP CRU 1BU CR0 2PF CR0 2LD CR7 7BS SE25 6Q CR0 3QL CR0 3PW CR7 8PG CR7 7JJ CR7 7DA CR0 9EL CR0 2JP CR0 6SG CR0 2BT SW16 4UW CR7 8JX CR7 8HH CR7 7LJ SE19 3EW CR7 8HW SW16 5YA SW16 4RG CR8 1DD SE27 0TY CR7 8HN SE25 4EB SE25 6BY SE20 8EE CR7 7DB CR7 6DW CR7 6BS CR7 7PS CR7 8NB CR7 8AS CR0 2QP CR7 8JB CRO 6NU CR0 8JB CR7 6EJ CR0 3DZ 80 CR0 4UW CR7 CDZ CR4 1XB CR0 3HH CR0 2UJ CR7 7JB CR0 1BH SE27 0HZ SE25 6EJ CR7 7RD CR7 7ND CR0 6RT CR7 8NY SE25 6LS SW16 6EG CR4 1BW SE20 7SN CR7 7PH CR7 6AN CR0 6RN SW4 6RZ SW16 4SL CR7 8HR SW16 4JQ CR7 7HF SW16 5LX CR7 7EE CR0 2NQ CR7 8JN CR0 3DT SW16 5QF CR7 7PP CR0 2PJ CR7 6HZ CR7 7AP CR0 3DT CR7 7GY CR0 3NB SE25 6PB Answered question Skipped question SW16 1QP 14 PAGE 2: ABOUT YOUR LEARNING 12. . 2.1. Are you a CALAT learner - currently attending or have been on a CALAT course? Response Percent Current Some time in the past No 98% 1% 1% Answered question Skipped question Response Count 351 4 2 357 Total Responses 17 13. . 2.2. Why do you come to ESOL classes? To learn new skills (in English) Response Percent 22% Response Count 302 To learn new skills to help me in my work 18% 246 To help me get a job 21% 298 81 To keep me learning new things To keep me healthy To meet people Other (please state) 1. To get a job and to help children with homework (x16); 2. To get a British Passport; 3.To help me learn new things; 4. Job; 5. To help my children (x2); 5. I want to go to university; 6. Progress with my studies; 7. To learn English (x2); 8. Help my children and my husband to improve English; 9. I love the English language; 10. Get out the house; . Confidence x4; 12. improve my speaking; 13. improve English and to get a job; 14. help kids 15% 7% 14% 206 91 188 4% 58 1389 Total Responses Answered question Skipped question 14. . 2.3. Tick which classes you have done, or would like to do (please tick all that apply) Have done Would like to do Art & Design - painting/drawing Floristry/photography/sewing/ pottery/DIY/gardening/jewellery making Response Count 23 46 65 34 37 Cookery/cake baking & decorating Foreign languages / Interpreting / Sign language / Lip reading English as a Foreign Language (EFL) 82 English for Speakers of Other Languages (ESOL) 404 62 44 163 104 76 35 51 27 69 117 40 21 22 8 English and Maths – for native English speakers who need help with reading/writing/spelling and basic maths Family Learning - learning together with your family in schools, libraries Computing (ICT) Health and Social care (skills for working in a care home) Business skills for working in an office: bookkeeping/accounting/customer service/working in retail (shops) Health and Fitness –keep fit classes/ training to be a fitness instructor Beauty Therapy Dance Teaching Assistants Childcare Training Teacher Training Adults with Learning Difficulties or Disabilities (ALDD) One day /Saturday classes Other (please state) 1. French 2. Floristry 3. Electrical 4. Shared Life 5. Fitter, 6. Welding, 7. Mechanic, 8. Factory Answered question Skipped question 4 83 15. . 2.4. In the future, if your centre closed, how would you feel? Extremely upset Very upset A little upset Response Percent 75% 20% 4% Response Count 271 73 16 360 Total Responses If you feel extremely upset or very upset please tell us why Responses: This class helps me speak to other people more confidently and I want to learn more English. (x2) Won't be able to do my class (x3) This is a very good centre for adult learners. I want to continue my learning after ESOL and I can't if the centre is closed. I want to keep this centre because it is very useful for us. I want to learn more speaking, listening writing and grammar. CALAT gives me a chance to be somebody one day and get a good job. No better opportunities to learn English in a school for people in my situation or similar one. Centre helps us learn and will benefit future generations Learn better English here (x6) I need to learn English to get a job. I need to learn English so I can cope with daily life. (x7) I would be upset because I need to learn English to get a job (x18) I learn a lot of things and it's near my house x3 I would be upset because I need to learn. (x5) At CALAT I can learn how to speak English correctly and it will help me find a job Helps people speak and write English and helps people to get British passport 84 My English has improved since learning here. ESOL is a basic class that gives people new to the UK a chance I want to learn English. CALAT has very good teachers CALAT gives us very good courses and introduction to skills we need I need CALAT to meet people, learn new skills and to help me in work. I need this help Near my home and only place whose hours fit around my childcare needs (x3) Because I want a good job and to understand English (x5) I can’t find anywhere else and I don’t want to work with young people Helps me to learn different skills It is very helpful for me (x2) Because I like to learn and improve my English It helps me read and write I need to learn English (x11) I like all the students in my class I need English for shopping and helping children. College is very good for learning English. We come here to learn and make our lives easier. Need to learn reading and speaking English My education would be left half finished 33. Without English we can't do anything 34. Nowhere else to go I feel bad as I have just started my full time. Also I don’t want to learn with young people I am very happy at CALAT School is near my home. I need to learn English (x11) Near my home (x22) Only opportunity to improve my English and for success in life I will lose the chance to build on my skills Near my home and travelling to another centre would be a problem (x7) Because I want to learn English and do other courses. I like coming here and it is very good. 85 Helps me, I want to come to CALAT. I want to learn English (x3) Good teachers, great fun and convenient Near my home and need to study Near my home and learning is good I need English for the doctor, shopping, my son's homework. This college is very good. Because I need college to get my JSA I will miss my teacher and other students. My English is not good so I need to learn at CALAT I love English classes I like learning in order to get a job CALAT gives me the opportunity to write and read. It's very important as I want to help my children. Helps me to pronounce English better and get into work I can't get a good job (x10) I need to practice English. If I stop learning I can't get a good job and I can't help my child. No communication. (x4) Good for people from other countries. Nice people and teachers Bored at home I need to practice English. Bored at home. I can't help my children, I can't get a good job. I live near the centre. I need to practice English or I can’t get a job and have no communication with people. I need qualifications and English for a job and life and to communicate with people. Because when I go places and can't speak English I feel shy and sometimes cry. I want to get better at English and find a good job. I can't speak English correctly and I want to communicate with other people My language is a problem and I learn good English here Teacher explains things well and its near my house If CALAT closes I will cry. How can I understand English. Teacher explains things very well. I need better qualifications (x2) College helps me not to get in trouble with police I'm desperate to learn English (x2) I need to learn English not stay at home 86 I need to learn English and its difficult to travel elsewhere I like learning English. I like my teacher and class (x4) I like teachers, the mosque and learning English I need to learn English. I have problems and don’t understand English. I like teachers and lessons I need English to help my children (x3) Practice English No English practice = no communication I like my class, I'm learning English, I love my teachers, I can’t work somewhere and I can't help my brothers and sisters without learning. I like my class as it is just women in the mosque I need English for parent evenings I like English and my class - I'm getting better I want to keep learning I want to finish my course Good location and teachers are kind and friendly Close and convenient especially for evening classes CALAT has helped me a lot with my English skills and has improved my speaking with other people. People are kind and I'm satisfied with their work I will be upset for the rest of my life. I like the school, learning, people, hours, cost and it’s near my home. I am really enjoying this centre. I have learnt so much, have met nice people and improved my English. Provides opportunities for a better job if I continue English. Near my house. Centre is good, I have friends there and I need to learn English (x2) Need to improve English to help children with homework and for a good job For a job I need English and ICT skills I want to finish my course and I need childcare training People coming to the auk need to learn English to help themselves and get a job. I want to improve my S+L skills (x2) Near my child's school - fits the school run (x5) I live near the college, I like the teachers. Child is in pre-school nearby I live near college, I like teachers, it’s convenient, class sizes are good, not like an office and nice atmosphere. I can get to TH on time. Class sizes are good and comfortable I won't learn English and therefore won't be able to find a job 87 CALAT helps me learn English and I hope to do other classes once I've finished ESOL. I will miss all the people that work for CALAT as they are amazing My English won't improve - I need teacher assessing and helping me I need to learn English to integrate and get a job I like teacher, class sizes good and comfortable. Nice atmosphere, quiet and not too busy. My child's nursery is near here and it is convenient for me. Friendly and class sizes are good near my home and friendly. Many classes and centres have good facilities. near my home and very friendly and good size classrooms Cheap to get to as it’s near my house. Friendly school, good size classrooms, good facilities. Expensive to travel elsewhere and difficult to take children to school. Good teachers difficult to get to college and take children to school. This school is near my house. This school is very friendly good size classroom. Because I can't learn English if the centre closes. I will miss my friends and have problems getting a job. I live near centre (x2) I can't learn English and I will miss my friends (x4) I can't learn English if the centre closes - problems getting a job and appointments and children's school problems Near my house. Teachers are good and I can learn English to help my children Near my house and fits school run (x3) difficult to get to another centre and too expensive to go elsewhere as transport is too expensive. Good centre and classes Near my house, friendly, cheap to get to, good facilities and convenient I was happy as I got a place straight away. I like to come to class, I like to study and I like the centre I can't learn English if the centre closes - I will miss my friends, have problems getting a job. I live near the centre; this centre helps a lot of people learn English. can't learn English - will miss my friends and have trouble getting a job (x3) I want to get a job in the UK and improve my English Near my home. Nice centre and free to get to as I can walk. (x2) I depend on CALAT to learn English writing and speaking. I need English for a job and to do well in the UK Because I don’t have time to study as I am a homemaker. I have no time to look for another centre 88 I have no other way of learning English If CALAT closes I will not be able to learn what I want to do. I won't be able to improve my skills and English I want to learn new things and have I'm self-employed. centre is easy to get to (X2) I live near the centre and I enjoy learning for my future. Disabled access to learn at this centre is good (x2) Near my house, I enjoy studies and I like centre and teachers I will have to stay at home I live near the centre. Centre is good. I won't see my friends and won't learn to speak English (x2) I live near the centre. Centre is good. I won't be able to learn English Crèche is good I like learning at SN, I have to take 2 buses to get to TH TH is too far for me to get to near my house. I like my class. Other centres are too far I like my class and teachers. Close to my home and days that classes run suit me I would have to stay at home (x10) Don't close Centre is nice, near my home - I can walk CALAT helps a lot of people learn English and improve their speaking and writing Because I want to continue learning English and the centre is near my house Near my home, I like the centre and it’s friendly for me. Near my home, I have many friends there and I like the college and teachers Near my house and hours suit me (x2) Near my home and I need to learn English People are friendly As an adult I desperately want to learn English. There is no other option - (x3) I need to learn English for a good job. course will help me get a suitable job, especially as I am disabled local, nice people, people need jobs. Free parking in the evening is good I learn new skills to help me in my work. Will help me get a new job and to keep me learning new things I want to improve my English - I like to study at TH as it is near my house. After ESOL I want to do childcare, where else can I go? I want to improve my English and do the childcare course after 89 other people will not have the benefit of learning English like us. We want to say thanks for all the support foreign people have been given I learn a lot of things and English will help with a job and my children's homework I can't travel too far where will I study? I can't go to another college, I am very worried I can't travel to another college, too far I want to learn English and help children with their homework near my home and good atmosphere very useful, very close, I don’t know where I can go instead CALAT hours fit my childcare needs. I want to learn English and I need this school I want to learn English at this school I need English for my job and its important that I learn it (x2) I like learning English and hours suit my needs I like this school it’s the only centre in Croydon that offers evening classes CALAT is really helpful English is important for my job and times are good at CALAT I need to learn and improve my English skills I want to learn English centre is very nice, near my home and fits in with children's school hours x4 near my house and class times are good for me. Everybody is friendly near my home and I like my teacher and friends I need the class for a job and help kids with h/w I need English to help kids and get a good job. Near my home learning English helps me in many ways I have to travel a long way to other centres need English for a job x2 this is the only opportunity I have to learn English near my home, class times suitable for me, everyone friendly this course is a good thing I live near centre and its convenient for children's needs college helps me to improve English - will help get a job near my house and I like different ways of learning good for the community important for adult learning ESOL is useful for me and near my home 90 Answered question Skipped question 8 16. . 2.5 If your centre closed where would you go to class? Further Education College Children's School Private College Sixth Form College Response Percent 33% 3% 1% 0% Voluntary organisation or community group 11% 40 52% 182 350 None Answered question Skipped question Response Count 114 10 3 1 Total responses 44 17. . 2.6. Tick where and when you go to class. New Addington Smitham Croydon High Street South Norwood Thornton Heath Other (please state): 11 x Mosque, Tooting Rd Morning 1 4 28 189 Answered question Skipped question Afternoon Evening 2 22 43 5 8 71 Saturday TH x1 9 18. . 91 2.7. Which centre do you like best? Response Count New Addington Smitham Croydon High Street South Norwood Thornton Heath Answered question Skipped question 0% 0% 2% 14% 85% 5 42 257 304 Total responses 72 19. If this centre closed how would you feel? Extremely upset Very upset A little upset Not upset at all Response Percent 74% 21% 4% 1% Response Count 256 74 14 2 346 Total If you felt extremely upset or very upset please tell us why Responses: Need English to find a job It is a very good centre for ESOL learners. Please don't close. Thanks I am upset as this centre is very useful for teaching and the teacher's are good. (x2) Because I began here and want to finish my programme here. (x2) I can't get English classes anywhere else (x11) Help people to learn English reading and writing - important for foreign people I live near CALAT. (x68) Good relationship between staff and student - we feel stimulated to come and learn because of this 92 Because I want to know about UK life Opportunity to be somebody and get a good job. Near my home and hours work with my childcare needs (x6) People are wonderful as they have really tried to help me I need to improve my English and gain qualifications Near my home, teachers are excellent and highly qualified and CALAT has helped me learn so much. (x2) I want to continue my learning after ESOL and I can't if the centre is closed.(x2) Centre is near my home and travelling to another centre is a problem. (x10) Centre is near my children's school so I can learn and pick them up easily. (x5) Near my home, teachers are excellent and highly qualified and CALAT has helped me learn so much. (x2) I would like to learn more English Because it is a nice centre (x3) Nice centre and going elsewhere is difficult (x3) Near my house. People and teachers are friendly/good (x2) All my friends are at TH college (x2) People and students are friendly and CALAT is close to my home It is convenient for me I've improved my English Because the centre helps me to learn English (x3) Need ESOL to get a job x3 I love all the staff and the education is better than other places How will we learn? (x2) Because I can't talk with my community If CALAT closes I can't go anywhere and I will be depressed. X2 I feel comfortable with the centre and I feel so happy to be here to learn English I need to learn as I want to go to University and get a job and provide a better life for my family. Because the centre helps many people 93 I will be depressed without CALAT to meet new people and learn new skills. I don’t want to learn with teenagers. X2 Nowhere else to go and its important I learn with people my age. CALAT is really good, teachers are kind and friendly and centre is near my house. Like students in my class and I like the courses Good school (x4) Can't stay in UK without English Please don't destroy our dream CALAT is close to me, I can't afford to travel. I have learnt so much and want to keep my skills. (x2) Transport is good in TH (x2) Transport is expensive (x5) Everyone needs this centre Near my house and hours work with my work situation. I want to learn English and teacher's are very good Convenient, college is good and teachers are good. Good time. Difficult for me to get to another college (x4) Easy to get to (x2) I live near the centre and travel to other centres is too expensive. TH fits in with school run. (x4) Teachers and students are friendly. CALAT near my home. Convenient for school run. Transport to other centres too expensive My class has nice people in it and a good teacher I live near TH and I don’t like staying at home. Good centre and teachers are good, respectful and sweet Teachers are good Near my child's school I won't be able to learn anymore (x2) Good centre (x2) I want to learn English I would be impossible for me to go to another centre I can't go anywhere else (x2) I like the mosque, I can't go to AH I want to finish my course 94 Close to my house and has evening hours that suit me. I will be devastated. I work full time and have 4 children. The situation makes it tough to learn as it is and any change for the worse will mean an end to my learning. Don’t know what I will do This school is a really good experience and it’s affordable. Evening class is good for me I will be upset for the rest of my life. I like the school, learning, people, hours, cost Near my house. Centre is good, I have friends there and I need to learn English (x2) I have young children. College is near my house and it’s difficult to go elsewhere. I cook for family so centre's location saves time for me. I've already booked IT lessons - its important for me to get into work Near my house and I have to take kids to school (x3) Transport elsewhere would be difficult I have children to take to school so CALAT is convenient (x4) I live near the college, I like the teachers. Child is in pre-school nearby I live near college, I like teachers, it’s convenient, class sizes are good, not like an office and nice atmosphere. I can be on time at TH. Class sizes are good and comfortable Near my home and hours are convenient for me My communication skills will be poor and my dream of being an elderly Care Assistant won't come true I like teacher, class sizes good and comfortable. Nice atmosphere, quiet and not too busy. My child's nursery is near here and it is convenient for me. Friendly and class sizes are good Near my home and friendly. Many classes and centres have good facilities. Near my home and very friendly and good size classrooms Cheap to get to as it’s near my house. Friendly school, good size classrooms, good facilities. Expensive to travel elsewhere and difficult to take children to school. Good teachers 95 Difficult to get to college and take children to school. This school is near my house. This school is very friendly good size classroom. Problem with appointments and children's school (x10) Because I love to learn English writing and reading Near my house. Teachers are good and I can learn English to help my children Difficult to get to another centre and too expensive to go elsewhere as transport is too expensive. Good centre and classes Near my house, friendly, cheap to get to, good facilities and convenient I enjoy studying here. Some of the centres are too far away. I like to come to class, I like to study and I like the centre I depend on CALAT to learn English writing and speaking. I need English for a job and to do well in the UK Good teachers, nice place and near my home I want to study at this centre (x2) I will have no other way of learning English It would be a problem as I have to get the bus and travel a long way - I wouldn’t be able to get there on time I live in TH and I have to take the kids to school Would be a problem to go elsewhere as I have children Problem as I have young children to take to school centre is easy to get to Near my home. Nice centre and free to get to as I can walk. I love staff and teaching Other centres are too expensive to get to and would interrupt learning/school run plans Hours meet my children's needs. Near my house and I can't change centre Near my home and too far to travel elsewhere Too far to go to another centre centre is easy to get to I live near the centre. Centre is good. I won't see my friends and won't learn to speak English I live near the centre. Centre is good. I won't be able to learn English (x2) Crèche is good TH too far for me to get to won't be able to do my class My childcare is near the centre - fits with school run. I like staff and teaching 96 I will have to stay at my house and I can't learn English. I need to learn English as I can't speak English I like this college TH, please don't close close to me and good for teaching (x2) I want to continue learning English and the centre is near my house I live in TH and the centre is really nice and I don’t want to move, it would complicate my learning. I like TH I like learning English. Speaking English is needed for children at school and parents working, hospital etc (x4) I like TH as it is big and accessible I need to learn for my children's future and TH is near to my home - other centres are too far teachers are highly qualified and TH is near the train station. Building is comfortable local, nice people, people need jobs. Free parking in the evening is good I like learning at SN, I have to take 2 buses to get to TH to help me learn new skills in English. Good for meeting new people - communication I want to learn English. I have this opportunity and don’t want to lose it Near my house and convenient as I am elderly other people will not have the benefit of learning English like us. We want to say thanks for all the support foreign people have been given near my house and good for learning English x2 I am happy here and times suit me very useful, very close, I don’t know where I can go instead I am used to the college and CALAT hours fit my childcare needs there are a lot of working people that need to improve their English. CALAT only one in TH area that offers eve classes I need English for my job I need and want to learn English centre is very nice, near my home and fits in with children's school hours (x2) easy to get to x3 I want to improve my English good teachers, meet new people, chance to get a good job, near my home I need English so I can train as Teach Asst and good career I like TH. I need English for a job in the UK and ESOL is good for my English 97 need English for work I don’t know where to go if you close near my home only possibility to learn English need to learn English - writing and reading need improving. Need a job I want to learn English to get a job and help my kids I can learn English and its good value need English for job teachers will lose their jobs and students are familiar with the are they are in 20. . 2.8. If your centre closed where would you be able to go to class (please tick below) South Croydon North Croydon Central Croydon New Addington Any Answered question Skipped question 12% 24% 48% 2% 15% 38 73 148 5 45 309 Total 97 21. . 2.9. Do you feel your class is value for money? Good value for money Fairly good value for money Not value for money Don't know Answered question Skipped question Response Percent 73% 8% 4% 15% Response Count 258 27 15 55 355 Total 15 22. If you pay for your class you may have to pay more next year. Would you be able to pay an extra: Response Percent Response Count 98 £2.00 per hour £5.00 per hour £7.50 per hour £10.00 per hour 95% 4% 0% 0% Answered question Skipped question 193 9 0 1 203 Total 171 PAGE 3: TELL US WHAT YOU THINK 23. . 3.1. Can you think of any ideas how we can save money / make money? Response Count Reduce the days Try ESOL with other courses because people learn English first in 2/3 years and then they can get any course they want. I think ESOL entry levels should finish in one year like L+S R+W not in two years. Less hours (x3) Buy more text books and thus do less photocopying. X3 Open a small shop selling refreshments (x10) Less photocopying and get students to buy books instead (x4) Refreshments, turn off lighting regulate heating and lighting (x13) refreshments for sale, regulate heating (x5) I pay full price and many pay only £30 so make them pay full too. Sort fraud out Before you spend money, think carefully about where you are spending it Sell something, refreshments, food, jewellery, cards, bric a brac etc (x20) Asian Mala or festivals open crèche and IT classes (x2) open crèche so people can come to classes Charge every student 50p Increase fees (x5) Open the restaurant and swimming Charge students that don't attend class Students to sell mini breakfasts and snacks in cafeteria. 99 Students pay for photocopying Raise prices in vending machines Charge to use the toilet (10p) Move to a cheaper site (x5) Online courses for higher levels (x4) Bigger classes 20-30. move to cheaper site. Sponsorship from local business. (x10) Hold parties or meetings (e.g. Christmas and we pay you for it Reduce staff numbers (x3) Bigger classes (x11) Sponsorship from local business Stop attacking other countries and sending armies out More students in classes and increase fees (x2) This country should spend more money on education rather than benefits for free A lot of students claim benefits so they don't pay for school. Maybe they should pay more for the course. Maybe it will be more motivation for them? Everybody should pay the same price. People on benefits doing nothing at home get the course cheap/free - this is not ok? spend money where its needed we can sell food and special dishes from our countries (x8) sell cakes, clothes and CALAT magazine (x5) Bigger classes, all students should pay less photocopies bigger classes To offer more classes (x3) decease PC usage and water usage encourage children to come to classes. Offer more classes Students to pay full fees Govt shouldn’t cut the money as the centre is important to us Student teachers paid at lower rate Open up more jobs - tax from pay will raise money discount for people on benefits, not free. (x7) Maybe people on benefits could pay more (x2) cut hours, sell things, increase prices, volunteers sponsorship, sell things Sell things, bigger classes, sponsorship, volunteers, increase fees, reduce hours (x1) sell things, sponsorship, cut hours 100 keep education for adults so they can get skills and then jobs and they can spend their earnings (x2) online learning - but still not as good as an actual class. online teaching, more homework therefore less sessions. Rent rooms, teach in work places, home tutoring sell things, sponsorship, volunteers Sell things, bigger classes, sponsorship, volunteers, increase fees, fundraising charge extra on exam fee combine classes together if there are a small number of people in each class x2 use classrooms in local schools or church halls. Text books instead of photocopying. (x2) internet classes ask govt for more money internet classes. Library of ESOL DVDs, CDs for learning that learners can borrow text books not photocopying. Internet classes. Lending library of books, DVDs etc, charge for photocopies, charge for student parking scrutinise payments for those on benefits to make sure people are paying a fair amount re-evaluate benefit discount system and full-time/part-time pay structure one centre, more classes. One teacher, more hours. Give benefits to learn English, learn English quickly, get a job and then off benefits. If not back to your country. bring and buy sale, bigger classes, (x2) volunteers students can buy a book instead of photocopying. Use classrooms in schools. Charge for student parking slowly increase fees of courses and find a cheaper place to rent sell things, volunteers, sponsorship, increase fees, bigger classes, cut hours (x2) bigger classes, sell things, sponsorship give me a job and I will make money. Cut spending in wrong areas don’t close x2 online classes charge for photocopying make everyone pay full fee bigger classes, different building Answered 101 question Skipped question 185 24. . 3.2. If we have to close your class, how could we continue to help you with ESOL? Response Count If the centre is closed, you can help ESOL learners online. (x4) We can organise a robbery together (!) You couldn't (x38) ESOL in another area (x4) New place and teachers (x5) More learner hours Open this course in another CALAT centre Home tutoring (x12) Email Do private class (x2) Open another college or learning class Provide info of alternative classes (x3) Ask govt to reopen classes. Petition, strike, complain to CAB. ESOL help by appointment. Online courses. Weekend courses held in schools. (x7) Ask govt to reopen classes. Petition and strike. ESOL help by appointment. (x4) Complain to govt as it’s very important for people. (x3) One-to-one classes ESOL help by appointment. Online courses for entry levels. Weekend courses in schools (x2) Ask govt to reopen classes. Petition. Weekend courses in schools Online courses for entry levels (x3) Online learning (x13) It would be hard for you to help (x5) Online exercises with teacher support would be helpful but wouldn’t help as much as ESOL classes (x5) Don’t close (x13) Nothing would help as much as CALAT college Online w/ teacher support (x6) I would try and find another centre 102 volunteers (x2) contract out learning I will go to another CALAT centre CALAT hours suit me so I'd need that to stay the same Make another centre in the same place I can’t go anywhere else. Best teachers at SN if you close it would be sad and embarrassing for me volunteers, internet learning, skype self help groups, work based ESOL, online learning (x7) no one else can help us except CALAT (x4) I can volunteer my skills to help the govt (charities, nurseries etc) DVD's, tutor students at home, tele conference find for us another centre open another class somewhere else use classrooms in schools or church halls etc I don't know (x many) different class (x2) work based ESOL, internet learning Offer other evening English classes work based ESOL, self help groups, volunteers if you can help that would be great I wouldn’t be able to come as I can't travel far due to the kids provide books, DVD, CD etc info about different colleges online support Answered question Skipped question 201 25. . 3.3. What ideas do you have to help us plan for the future? Response Count Start entry level courses with other courses (beauty, childcare, computing etc) because people want jobs. If people have poor English they can't do anything good. First they learn English then have big courses. If the do English and other courses you will save money and time. 103 Don't close this centre please (x2) Make govt and council give you more money (x12) Combine ESOL and other classes e.g. drama that the students want to learn. More courses, more hours Convince the council that we need to learn more. Convince the council that adult education is important and gives people qualifications. Also helps children (x4) Charge more to those who get subsidised learning. Please don't close. I want to learn, gain a qualification and serve this country. Make it a human right to job, health education. Do meetings with other teachers x5 Car parking Keep the service running Persuade govt to keep CALAT open. Lottery funding? Find something for those who can't afford to study. Maybe extra classes for people that are paying. Donation for CALAT? Everybody should pay the same price. People on benefits doing nothing at home get the course cheap/free - this is not ok? Centralise (x4) Everyone should pay as some don’t pay anything and this means they don’t take the class seriously centralise to one centre ALDD classes Meetings service needs to continue so that people can learn to read and write Govt should continue to fund CALAT (x4) ESOL is essential for foreign students as it is govt priority that all those seeking citizenship can speak English. This priority should be reflected in college planning. Increase fees Help people learn English Students will miss out on learning opportunities - council should do something about it. Need ESOL, no other way of really learning (s + l) New centre improve online learning opportunities (x10) 104 don’t cut ESOL. It will lead to an increase in crime as people can't get jobs (x4) make learning English easily accessible for everyone. strike, promote the service online, text, wifi, TV cut benefits reform benefits increase fees instead of closing CALAT save money more consultations Answered question Skipped question 105 ALDD LEARNERS RESPONSES PAGE 1: ABOUT YOU 1. Gender Response Percent Male Female 47% 53% Response Count 27 30 57 Answered question Skipped question Total responses 1 2. Age range Response Percent 16 to 18 19 to 25 25 to 34 35-44 44 to 54 55 to 64 65+ Response Count 0% 11% 18% 33% 29% 5% 4% 0 6 10 18 16 3 2 55 Answered question Skipped question Total responses 1 3. Asian/Asian British Response Percent Bangladeshi Indian Pakistani Chinese Any other Asian background Response Count 0% 75% 0% 0% 25% 3 1 4 Total responses 106 Answered question Skipped question 4. Black/African/ Caribbean/Black British Response Percent African Caribbean Any other Black background -(please specify) Response Count 11% 33% 1 3 56% 5 9 Black British x 5 Answered question Skipped question Total responses 5. Mixed/Multiple Ethnic Groups Response Percent White and Asian White and Black Caribbean White and Black African Any other Mixed/Multiple Ethnic background (please specify) Response Count 0% 0% 1 0% 0% 0% 2 0 0 0% 1 4 Total responses Answered question Skipped question 6. White Response Percent English/Welsh/ Scottish/Northern Irish/British Irish Response Count 94% 3% 32 1 107 Any other White background (please specify) 1) Half American. 3% 1 34 Total responses Answered question Skipped question 7. Other Ethnic Group Response Percent Arab Any other ethnic background Response Count 3% 1 6% 2 3 Total responses Answered question Skipped question 8. . Response Percent Response Count Do not wish to declare ethnic group 1 Answered question Skipped question 3 9. Do you have a disability? Response Percent Yes No 95% 5% Response Count 53 3 56 but has put that he has a learning disability x 3 Total responses Answered question Skipped question 2 but put that is hearing impaired and has learning disability x2 108 10. if 'Yes', please indicate what type of disability you have below: Response Percent Response Count Mobility 7% 5 Visually impaired 3% 2 Hearing impaired 4% 3 Mental health problems 10% 7 Learning disability 72% 49 Other (please specify Autistic x 2 3% 2 68 Answered question Skipped question 1 11. Please enter your full postcode below: 1. SE25 4DQ 23. SE27 9LA 2. CR0 24. CR8 5BH 3. CR7 7JH 25. CR8 5BH 4. CR2 8DZ 26. CR8 2DD 5. CR0 6NW 27. BR1 3RS 6. CR2 8BG 28. CR2 7EJ 7. CR3 5EJ 29. CR0 8HF 8. CR8 1BL 30. CR0 6BN 9. CR0 6YD 31. CR0 6BN 10. CR5 1DF 32. CR2 0QY 11. CR5 1DF 33. CR7 7BR 12. SE25 6NT 34. SE25 4QF 13. CR0 7YH 35. CR0 7HB 14. CR8 1BN 36. SE25 6HZ 15. CR0 1SG 37. CR8 2DS 16. CR7 7RE 38. CR8 2LR 17. 18. 19. 20. 21. 22. SE6 4ND CR0 3NT CR2 0PG SE25 6HZ SE25 4RP CR7 6AH 45. 46. 47. 48. 49. 50. CR0 CR7 7AD SE19 7SS CR7 8AA CR2 2DS CR5 1DF Total responses Response Count 39. CR7 7JL 40. SE19 3SR 41. CR2 42. CR2 0PG 43. CR0 1ES 44. SE15 3DF Answered 109 question Skipped question 8 PAGE 2: ABOUT YOUR LEARNING 12. . 2.1. Are you a CALAT learner - currently attending or have been on a CALAT course? Response Percent Current Some time in the past No 100% 0% 0% Response Count 54 54 Answered question Skipped question Total responses 4 13. . 2.2. What are the benefits of adult education – from your point of view, or as someone who values the service? (please tick all that apply) Response Percent Response Count To learn new skills (hobby/interest) 19% 43 To learn new skills to help me in my work 5% 12 To help me get a job 6% 14 To keep me learning new things 19% 44 To keep me healthy 11% 25 To meet people 21% 48 To feel good about yourself 15% 35 110 1) To help me improve my life. 2) To do something I like doing. 3) To get on better. 4) I am happy doing something interesting and useful with my life. 5) Because I like to do . 6) Meeting my friends Other (please state) 3% 7 228 Total responses Answered question Skipped question 14. . 2.3. Which of these classes have you attended or would be of interest in the future? (please tick all that apply) Have attended Of future interest Response Count Art 27 Pottery/papier mache/textiles/mosaics 27 Cookery 26 Rambling 22 Independent Living 11 Computing 25 English and maths 25 Personal skills and getting ready for work 14 Science (A world of discovery) 14 History and local community studies (Croydon past, present, future, Let's find out) 17 Film and media studies 18 Volunteering 16 111 Dance Relationships and sexual health Singing and drumming Performing arts Community news and reporting Managing personal finances Gardening Personal and social development Other (please state) 19 13 21 19 10 1) Literacy, knitting, crochet, crafts, sewing. 2) Steel drums, painting on silk. 3) BSL. 4) News group, photography. 5) Zumba 6) Speak up for yourself 7) Health and Fitness 17 13 21 7 382 Answered question Skipped question Total responses 2 15. . 2.4. In the future, if your classes closed, how would you feel? Response Percent Response Count Extremely upset 50% 29 Very upset 26% 15 A little upset 19% 11 Not upset at all 5% 3 If it will have a 'high' or 'medium' impact please tell why? Replies: 58 1. Because I feel that these qualification and learning will help me in my self development. Total Responses 112 2. Gives me a purpose in life. Makes me feel more positive about my life. Makes me feel better about myself. Something to look forward to. 3. I enjoyed myself going to college one day per week. I always look forward in going to college and I would be very disappointed if my college closes down. 4. I would miss learning new skills and would miss my friends. 5. Not sure - I don't like it to shut down. I don't like my routine upset - it makes me feel anxious. 6. South Norwood is part of my life and I enjoy going there. 7. Because I look forward to going to classes and I get bored at home. 8. They should more disabled facilities for disabled. 9. We have space here and everyone feels comfortable. We will not feel like that in Thornton Heath. 10. Because I will be bored and can make me feel agitated. 11. I would be upset. I would have to get two buses to Thornton Heath where now I walk from my flat to Sandown. 12. I have made new friends who I will no longer see, and will also not be able to learn to cook, which I enjoy doing. 13. Will be very disappointed because I always look forward in coming to CALAT. 14. It is the only college that I have attended and I have made friends there. 15. Because college is a good way to come and learn new skills and it is also a good place to make new friends too. And it stops people from being bored and etc. 16. Because I would have to make new friends and new class it would be hard to cope (?) with a new college. 17. I enjoy coming to South Norwood and I would be very upset if my classes close. I also miss the history of the building. 18. It's hard to explain - I like learning. 19. I would miss the classes, the teachers and my friends. I would stop learning things that are very important for independent living. 20. I would be isolated very much. 21. I would get very depressed. Coming to classes helps me with my illness and makes me feel less isolated. 22. It is one of the few things I do that I really enjoy and that is helpful for home. Also it is catered for my disability and the staff and facilities are good. 23. I like learning new skills, keeping busy and meeting new people and old friends. 24. I will not get to continue with the classes I like and to see the other students I like. 25. Because this means that I won't be able to see my friends and tutors anymore. 26. Because I need things to learn and it helps me to be part of a normal community. 113 27. Because I would miss coming to my classes and not learning new skills. I would miss my friends, helpers and tutors. I would feel bored and lonely if I didn't come. 28. Because I would miss the tutors I have had. 29. Because I am settled there and I get on well with the teachers. 30. Because I wouldn't be communicating with my friends anymore and I wouldn't feel confident in myself anymore. 31. Don't know how to get there. 32. Nice college and nice class. 33. I do not live in Croydon. 34. Nowhere to go. 35. This is my lifeline to the community and I make friends here. 36. Because I have been to the centre for about a year now. 37. I would be sad; I would miss learning and my friends. 38. Because some people cannot get to different college. 39. Because I attend here 4 times a week; it keeps me occupied for the week. Also gives me something to do. 40. I would just be sitting at home and wouldn't have anything to do. 41. Because I wouldn't have anything to do and I would be disappointed at not having any placements. Besides, I wouldn't want to be moved somewhere else as I like it here. 6. I think the place is a rough area in Thornton Heath. Please don't move us. Answered question Skipped question 2 16. . 2.5 If your classes closed where would you go to learn? Response Percent Further Education College Private College Voluntary organisation or community group None Response Count 14 1 11 24 50 Answered question Skipped question 10 114 2.6. Tick when you go to class Response Count South Norwood Morning Afternoon am x 41 pm x 44 Evening Saturday Eve x 5 Sat x Answered question Skipped question 90 2 2.7 If this centre closed how would you feel? Response Percent Extremely upset Very upset A little upset Not upset at all 52% 33% 10% 3% Answered question Skipped question 1. I would be/feel robbed of a positive opportunity to improve myself. 2. I would not e able to get to another centre easily. I am familiar with this centre and the people working here. I do not cope well with change. 3. I would be greatly upset of not going to college to meet my friends and to learn. 4. Because I enjoy college. 5. I enjoy going to college - I enjoy meeting new friends and learning new skills. 6. I would have to learn a whole new routine and how to get to a new place. 7. As South Norwood has a very good canteen, cookery room, office, art room, hall where people come and learn and enjoy themselves. Without South Norwood where would we go? 8. I like college and would miss it if it closed. 9. Because I like doing that at the moment at South Norwood. Response Count 30 19 6 2 57 1 115 10. We don't want to move as all of our friends are there. 11. We have space here and everyone feels comfortable. We will not feel like that in Thornton Heath. 12. We all feel safe at South Norwood. 13. I will feel bored and can get agitated. 14. I will be upset. I live near Sandown College and most of us live in Norwood. I am near the Arena Tollgate Estate. I will have 2 buses to get. I want to be with the same people and tutors. If I can’t I would have to go somewhere else. 15. I like going to South Norwood Centre because it is easy to get to by bus or tram and I am used to going there. 16. I always look forward in coming to CALAT to join my colleagues. 17. Because college is a good way to come and learn. I learn new skills when I'm in my classes. I think the new classes are really good because you learn new skills every day. 18. Because I would have to make new friends and new class it would be hard to cope with a new college. 19. I would be devastated - it would be an incredible waste (put 'a little upset') 20. I like learning - I like the building and people. 21. There would be nowhere for me to learn new things and get more independent. 22. I would not be able to meet people and learn new skills and I would feel very depressed and lost and empty. 23. I am used to the site, the people. Also I go straight from cycling at Croydon Arena directly to cooking classes. The timetable has already changed from Thursday to Tuesday. 24. I like learning new skills, keeping busy and meeting new people and old friends. 25. I do look forward very much to going to college. 26. Because I am so much used to my friends, tutors and the environment. 27. Because it's closer to where I lived. 28. Because I can travel to South Norwood independently. If CALAT moved too far away it would be very difficult for me to travel. I like the building, the lovely garden and all my classrooms. 29. I would feel extremely upset because would be away from my friends. 30. I am extremely happy there. 31. Because if they close I shall have a severe effect to my personal wellbeing. 116 32. Because I have just started and beginning to enjoy it. 33. Because I like it here. 34. I would miss my friends and football team. I can walk there in my lunch break. 35. I would have to stay at home. 36. Because if the centre did close they would not be classrooms for other courses. 37 It would be difficult to get to. It would be frightening going somewhere new. I need special rooms for pottery and cookery and art. 38. Where are people in wheelchairs going to go if they don't have this college; we need the special rooms 39. It would have an effect on my whole household; less cost effective and generally more hassle. 40. I would not get any cookery, art or gardening classes. 41. Because I would miss everybody and all the courses I enjoy, and I would feel at a loss in not having to be able to come to somewhere in which I have been coming to for a long, long time. 42. Because it will be far and it take me a long time to settle down. 43. If we didn't come here we wouldn't have things to do; and we would be sat at home looking at the four walls. It wouldn't be good for my sanity. We need good wheelchair access and disabled facilities wherever we are. 44. I was absolutely horrified to hear of the possible closure of the S Norwood site. As the parent of one service user and main carer of a second, I know how much attending classes at S. Norwood means to them. The user of this facility have more than enough to deal with considering their disabilities, lack of money and few things to do with there time, without CALAT S. Norwood. Journeys to Thornton Heath will be more difficult and this causes a huge amount of distress. IT IS TIME TO CARE! Stop taking chances away from those who are least able to fight. 18. . 2.8. If your centre closed where would you be able to go to class? South Croydon (Coulsdon) North Croydon (Thornton Heath) New Addington Central Croydon 25% Response Count 14 50% 28 5% 48% 3 27 1 x with difficulty 117 Any 11% Answered question Skipped question 21. . 2.9. Do you feel the classes are value for money? Response Percent Good value for money Fairly good value for money Not value for money Don't know If you think classes are not value for money, please tell us why. 6 6 70% Response Count 39 23% 0% 7% 13 0 4 56 Answered question Skipped question 2 22. Fees are likely to be increased in the next year. Would you still enrol for a course if it was increased by: Response Percent Response Count 50p per hour 43% 24 £1.00 per hour 7% 4 £2.00 per hour 13% 7 £5.00 per hour 14% 8 £7.50 per hour £10.00 per hour 0% 43 Answered question Skipped question 15 118 PAGE 3: TELL US WHAT YOU THINK 23. . 3.1. Can you think of any ideas how we can save money / make money? Response Count 1. Hold more fairs / car boot sales / sponsored things. 2. Making cakes and crafts for sale to benefit the college. 3. Charge low prices. 4. Have more fetes/fundraising days. 5. Make money by having a canteen. 6. To cut back on lighting where it's not wanted. 7. Sponsored events, cake sales. 8. sponsored events, cake sales. 9. Have packed lunch. 10. Summer fair - bring and buy sales?? 11. More free classes that would be good. 12. Fundraising. 13. I think you are doing everything you can do. 14. Encourage people to use canteen more - discourage people bringing packed lunch. 15. Apply for lottery grant, charity events. 16. Organise jumble sales or raffle tickets sales. Apply to lottery funding for good causes. 17. Kit's finances are now under pressure due to cut backs. £1.00 an hour would be difficult to achieve. However, a financial contribution is preferred rather than losing this important facility which help people with disabilities enormously. 18. Have more interesting courses to do, not doing the same courses every year cause once done it gets boring doing the same courses. 19. Just do classes that are really helpful for us with learning disability. 20. If ALDD learners run the canteen with help from tutor. We could make lots of nice things to sell and all the profits could help CALAT. Turn lights off. 119 21. Yes, I can think of ideas to save money. For instance, I have an idea to write newsletters. 22. Charge more for classes. 23. Have bring and buy sales, I think, or fairs each year maybe. 24. Sold things and do voluntary work. 25. Cut down on classes. 26. Turn heating off in summer. 27. Turn down the heating. 28. Host a coffee morning, do a fund raising, organising a raffle, stuff to sell. 29 You need to open the canteen up so people can buy hot food. 30. I think hosting events would grab the attention of outside parties, in order to bring in donations. 31. I need ALDD classes with special rooms and my friends. 32. Have a few college fairs. Answered question Skipped question 26 24. . 3.2. If we have to move your college to another building, how could we help you adjust and settle in? Response Count 1. I am visually impaired and am not able to use public transport on my own. I would probably need a support worker to accompany me. 2. Have someone to help you find your way around. Lots of signs. 3. I would not find it difficult to adjust myself or my new building. 4. I would like to have the same teacher. 5. Make it friendly and easily accessible. 6. My support worker from Ability Housing Association will support me to learn how to get there. Will need support from CALAT to settle in. 120 7. Make a few visits - practice runs. Day to look at the college and get familiar with where the college is and where everything is in the new building. 8. Plan an open day or visit beforehand, explain the route in advance. 9. Have a map of the new building and to show the best ways of getting there fore each person who goes to CALAT South Norwood. By post and by hand. 10. Listen ideas from a wheelchair user, listen to disabled people's opinions because they have their own rights. 11. Allow me to visit the new place and to meet the new people before I settle/move there. 12. Change always affects people but people who have to change their route is unsettling. People who live in South Norwood and down the road from college need to know about what buses. 13. Depends on where you move to. 14. To be able to assess all facilities easily. 15. by allowing me to visit first to see how long it takes. 16. To visit first to see how long it would take me. 17. I prefer South Norwood. 18. To give me 1 to 1 help getting around and helping me find the college and get to know the college. 19. Have a meeting and tell the ALDD learners about the new college. 20. Perhaps you cold provide a map and thorough induction. A map would mean I could see where things are. 21. Plenty of notice - and time to get used to the building. Have an open day. 22. I find it difficult to adjust and cope with change because I like routine. I do not always remember things and so I like things simple for me to understand. 23. Time to travel to new place. 24. Giving time to settle in the new place and support with any settling issues. 25. Kit will settle in easily, particularly if staff and students are already known to him. 26. Being trained to get to the new college. 27. Continuation of teaching staff. 28. Canteen, disabled toilets, lifts. 29. If it is within reasonable travel length and cost effective. 30. By showing me around and help me familiar with the area and has to be near to where I live so that I don't need to travel far. 31. I need people to show me the new place. 121 32. Use a minibus with my friends so that I would feel safe and get to my classes on time. 33. I think I could settle in and adjust if you do not ask me questions about sisters(?) because that sort of thing upsets me. I do not, repeat not have any sisters. 34. If we all work together and co-operate together - it should be ok. 35. To be shown where different rooms are, plus the ladies' toilets. Get to know people you haven't met before. Get used to being in a completely different place. Be confident. 36. By making sure all my classes are as enjoyable as they were in the old college. 37. All bus route to college and give me enough time if the bus is delayed. 38. Same friends and same classes. 39. Showing me around. 40. Help me with finding the new campus. 41. I need to know where building is. I need to be shown around the building. 42. Same tutor. 43. Shown around the new building. 1. Could have classes at my day care centre but there aren't special rooms and my friends wouldn't be there. 2. We need these classes. 3. It would be helpful to make whatever is available easy to access. 4. We need to have ALDD provision so that I am independent when I come to college. I will lose my independence if I am not allowed to do this; I won't see my friends or have a social life. When I first came to college I was nervous and needed 1-1 support - I don't need 1-1 support anymore. 6. I don't know to be sure, I just want there to be ALDD classes. 7. Try and save this college from closing by funding people who really need it. 8. N0 - I need ALDD classes. Answered question Skipped question 12 25. . 122 3.3. What rooms/facilities are important to have at college (i.e.. cookery room, art room canteen, disabled toilets, lifts)? Response Count 1. Disabled toilets and lifts. Cookery rooms. 2. Lots of toilets, canteen, pottery. 3. Cookery, canteen, disabled toilets / lifts. 4. Canteen. 5. All of the above. 6. Canteen, lift. 7. We need cookery rooms, canteen, art room for mosaics, pottery, hall for award ceremony and performing arts, garden, crèche, available transport, maths and English rooms, computer rooms, science room, film & video room. 8. Cookery room, art room, music room, computer room and a canteen somewhere to relax. 9. Art room, canteen, toilets and lifts. 10. They should have more disabled toilets, bring back canteen as people come a long way for their lessons to have proper cup. 11. Space, canteen, art room, cookery room, garden. 12. Space, canteen, art room, cookery room, garden. 13. All the above. 14. Toilets, canteen, lockers, lifts for people with wheelchairs, but its canteen or machines with drinks and sweets. 15. Cooking room, disabled toilets, canteen, ramps, lifts, handrails. 16. All of the above. 17. All of the above. 18. All of the above. 19. The same as an FE college. 20. cookery room, canteen, common room, lifts, disabled toilets or toilet and etc. 21. Disabled toilets, cookery room, canteen and room to relax in. 22. Good clean toilets, good canteen, warm, friendly. 23. Canteen. 24. Disabled toilets, canteen and the art room. 25. Would be nice to have a canteen. 26. Computer rooms, canteen, library for books, gym, art room, film room, exercise class room. 27. Art room, room for watching films, canteen - coffee room. 28. It is also important to have a canteen that is open. Not everyone 123 can bring packed lunch and or go out for lunch. 29. All of the above, plus computer facilities, a music room if possible. What about a small library? 30. All rooms are important, especially the learning rooms, a canteen and disabled toilets and a lift to the upper floors. 31. Cookery room, canteen. 32. Canteen, disabled toilets, lifts. 33. Canteen, lift, disabled toilets, cookery room. 34. Cookery room, art room, pottery room, hall for singing and drumming, dancing, keep fit and award ceremonies and parties, garden, lifts and disabled toilets, dining area. 35. I think I would like to have a canteen, disabled toilets and lifts in the college. 36. Canteen - people should be encouraged to use canteen. Reception / first aid. A hall for performing. 37. A first aid facility, I think. A crèche and pre-school. A gym facility. Computer room. A library, I think. Staff room. 38. Canteen, Art room and toilets. 39. All the room. 40. Cookery room. 41. Science room - History. 42. All of the aforementioned. 43. Cookery room, good size classrooms, canteen in good working order. 44. Canteen. 45. Cookery room, more disabled toilets, more lifts, extra stuff for support in classrooms. 1. If the college closed I would be stuck at home and would get bored and depressed. I have learnt how to be independent at college and look after myself. I would forget this and other people would have to look after me. 2. Keep this centre open. 3. A stable property so whoever is attending can feel comfortable while studying. 4. If the college close I would be back at home doing nothing. Answered question Skipped question Questions from ALDD Learners 1. Will the centre that we are moving to (Strand Hse) be as big as South Norwood? 8 124 2. Will South Norwood be closing down? 3. Will Martin (our teacher) still have his classes? 4. We use the Clocktower for singing and dancing and we feel safe there. 5. There are also art rooms and a computer suite there that we can use ( the Clocktower) 6. Will we have a cookery room? 7. Will we still have to pay for our classes? 8. If we move to T. Heath we could use the allotments at Spa Hill for our gardening classes 9. I live in Coulsdon and people in T. Heath are in gangs and it’s not a nice place that you’re sending vulnerable people to. 10. Travelling is a big issue for ALDD learners; it takes us a long time to learn a route. 11. What are the bus routes to T. Heath? 12. What other centres are there? 13. I tried to enrol for a course at Smitham centre; it has no classes for learners with disabilities. 14. A cafeteria area is very important to us; it gives us a space when we’re away from our classes. 15. If we didn’t come here (SN) where else would we go? 16. Would we still have student reps in the new centre? 17. We could use some of our class time to visit the other centres. 125 STAFF AND STAKEHOLDERS RESPONSES TELL US WHAT YOU THINK 1.1. Thinking about the adult education service what ideas do you have that you think would help save money/generate income? (1) 1. Review Interserve recharges in light of cutbacks in cleaning hours on CALAT sites 2. Review security contractor, especially rule of only being able to book guards from a minimum of 2 hours. 3. Improve community awareness of CALAT centres to encourage hire of rooms and facilities available. 4. Develop idea of gift vouchers as in retail, to be used on courses/bliss treatments. 5. Increased collaboration with local 6th Form colleges. 1.2. If we are unable to deliver the service in the way we are currently doing are there other ways we could provide the service? 1.3. There are 4 options being considered by the Council – Decommissioning (i.e. ceasing the service), Contracting-out (i.e. programmes or work are subcontracted to other providers to deliver), status quo (however, with the costs currently exceeding income it is unlikely to be taken forward as an option without an impact on other council services to compensate) or maintaining a downsized adult learning service (premises, staffing, curriculum). In your view or your organisation’s view, what are the benefits and drawbacks of any or all of these models? 1.4. What else do you think we should consider in planning for the future? 1. Improve facilities within sites to attract learners and outside company's usage, e.g. upgrade ICT. 2. Streamline CALAT sites. 3. Provision of online courses for distance learning. 1. Decommissioning - would be a big loss to the community and council. Council should be encouraging future education, training and personal development. 2. Contracting out - would be a waste and in-house talent and CALAT's reputation could be at risk. 3. Downsized - best option - will create learner more efficient and targeted service within budget. 1. To create a financially secure service that can withstand some degree of economic instability. 2. Better provision for young people leaving education/uni with vocational/A level courses. 3. Investment in much improved ICT technology, e.g. wifi, printers, whiteboards and software; e.g. online enrolments. 4. Investment in fit for purpose sites. 5. Ensure recharges, e.g. Interserve, provide value for money. 6. Develop a career path and staff training in order to attract and retain the best staff. 126 (2)1. Deliver teaching and learning off site on the employers own premises if practical to save on overheads.2. Generate income by hiring empty rooms to businesses/ community organisations; may need to advertise availability through stakeholder meetings. 3. Let the kitchen facilities to a small business to open a restaurant on a short lease to the public as well as learners at South Norwood 1. We want to offer community learner to facilitate people to gain skills to enter or re deploy in the limited jobs market. An alternative to commissioning delivery would be to run classes in community centres where travel and parking would be less of a problem. It may be possible to run evening classes that would attract workers on the return commute if training was local.2. Working across boroughs was raised as a possible growth area. H&SC have been working outside of Croydon to meet the needs of stakeholders and staff have been willing to travel. They have also delivered training on the employer’s premises if appropriate resources have been available 1. Decommissioning would be a loss to Croydon of adult learning for groups that can be marginalised by colleges of further learning. Communities are given employability skills and training leading to employment and promotion for those already employed.2. Contracting out or being part of a sub contract is very expensive and labour intensive evidencing work done to meet funding criteria from the Skills Funding Agency.3. Status Quo is expensive, but charges to CALAT from the Council has impacted on the service CALAT could offer.4. Downsized service- Reducing premises and staffing or staff hours may be cost effective. Reducing the curriculum may have unintended outcomes:(a) a reduction in the quality of the service(b) greater staff workloads with less time will add pressure and stress(c) reduce learners further as we no longer offer the full range of courses and learners travel to other providers. 1. Parking facilities, public transport routes, eating facilities (not vending machines with sandwiches) that is monotonous – especially when learners are in all day.2. Changes in government policies affect various sectors which have an impact on training needs. Most employers will not fund training in the current economic climate and learners on low wages are reluctant to pay for training.3. Charging fees for non funded courses that cover costs and a small profit margin in line with private providers. (3) Better literacy skills so adults can feel confident in cv writing or filling in application forms. Croydon are going to commission some of their services with charities or private providers, this may be at a strategic level or by collaboration level, One children centre in the cluster would provide adult learning (under one roof) so therefore if a crèche cost was to be considered by the c/c’s it would only provide one rather than 2 or 3. The service I feel should be kept going, the centre has hosted several courses run by CALAT and all have been successful. Sub-contracting out could be very hit and miss where quality control & finance is concerned. I think being realistically after consultation with users on what course or learning would benefit their need best & would give better results, a down size programme would be the answer. If the consultation is transparent and a cross section of the community this hopefully will give you the answers you require 127 (4) I have suggested in the past having a First Aid training course. We could run these across the service as evening courses, if there is not enough room during the daytime. As far as Care is concerned we could go out to employers and teach on their premises, perhaps. Some of these contracted services do not deliver a quality service and I think cut’s corners. They do not deliver in as far as observation and training knowledge. We received a Grade 1 from OFSTED last year and I think it would be a real shame to lose this momentum after all the time and energy spent in obtaining it. (5) 1. Make better use of the centres especially CALAT South Norwood, offer the facilities to outside organisations to hold conferences etc. 2. Close the Centre during the holiday periods therefore saving money on utilities and maintenance costs. 3. Let the kitchen be used by a private organisation that could pay rent and bring in local people from the area. 4. Market CALAT as currently it is under publicised and not many local people are aware of the courses that run and that we deliver courses. This is especially the case in New Addington. CALAT is currently very successful in delivering courses and qualifications to those who are seeking employment or looking to change their career path. If CALAT was unable to continue to deliver these courses in the locations they currently use, then as an alternative delivery can be moved into the community and use the facilities of other learning organisations. If correctly marketed, CALAT could deliver units of the full qualification to businesses and organisations there they encourage staff to achieve qualifications in their field of expertise. 1. If CALAT was decommissioned then Croydon would be a poorer place. CALAT provides a place for people not only to gain new skills and qualifications but a place where people can meet new friends, build confidence. 2. Contracting out or being part of a sub contract would result in many issues and be very expensive. CALAT would lose its creditability and the quality of the delivery would be compromised. 3. Downsizing CALAT and reducing the locations and courses delivered may be cost effective however serious consideration must be made as this will have a great impact on the courses that can be delivered, more work for those who are left and the location is extremely important. South Norwood is an extremely busy centre used by so many different individuals with differing needs, if this centre was one of those to close then this would certainly affect so many learners and they may not be able to go to the new location in the future. Parking facilities, public transport, location making sure learners and staff will be safe. Refreshment provision. 128 (6)More co-location so that venues are used for more than adult education so that over heads are shared, for example libraries.Bid to run other boroughs’ services – looking for economies of scale on the management and also more efficient hiring of tutors. Instead of 3 boroughs hiring tutors as sessional staff you would have a bigger picture and be able to hire staff that could work across borough borders. Best practice developed in Croydon would encourage other boroughs to find Croydon managed services desirable.Streamline provision – if it cannot be provided at a competitive rate then don’t deliver it – focus on what can be delivered efficiently and effectively. Customers will ‘shop around’ for best value.Focus on what people need at present, i.e. employability, enterprise – skills that people need to achieve this. Same as above. Definitely more colocation. The service delivery is excellent which is highlighted at inspection so why not sell this to other boroughs. • It would be a tragedy to decommission a service which is rated highly at inspection. At times of economic hardship it may not be easy for people to afford adult education classes but adult education classes can be the answer to many who need to re-skill or up-skill to find new paths to employment or to learn so they can help their children learn. Adult education enriches people’s lives and their families’ lives. CALAT work in partnership with many organisations to offer learning in a palatable and accessible way benefiting many who may not walk into a more formal setting, e.g. family learning in libraries.• Contracting out some provision may be a more competitive way to provide learning as a best value option but it is still important to have one brand at the centre of this, for reputation, so that a core provider sits at the centre which may sub contract out if quality provision can be delivered cheaper. Sub-contractors may have less overheads – this could result in less premises being required by CALAT. Perhaps this combines with the fourth option of reduced CALAT provision.• Status Quo unfortunately isn’t the most efficient way forward. It’s important to protect learning for adults and families in Croydon in the future and a sustainable model needs to be found which has smaller overheads but keeps quality at its core. I think a model of core CALAT provision with sub-contracting to third sector groups who can provide quality for less due to smaller overheads could be a way forward. If Croydon could manage services for other boroughs and sell their expertise in this way that could also help to sustain a service in Croydon. 129 (7)Please Please Please put in online subscription facilities. It is actually very difficult for students to put their names down for a course! Ridiculous. We must have lost significant numbers of students through this as CALAT office opening hours are very limited. Also CALAT should market gift vouchers from early November onwards. Leaving it till the last lesson or two before Christmas will not yield very much income at all. A message has to be heard a few times before people start planning to react to it. CALAT is a business. Businesses actively look for customers that will pay good money. I am not sure that CALAT has been doing this proactively. While the government may impose some customer groups (e.g. uninterested young people), CALAT must appreciate that its key customer base may be elsewhere and make maximum use of it to bring in income. CALAT should improve its marketing. I don't feel that CALAT has done its utmost to attract customers to the type of courses it runs. Maybe reducing the number of centres to four (north, south, east and central), with really good public transport links and parking facilities, is an answer. Decommissioning = throwing away a good service. I think a lot more work should have been done on reducing costs AND INCREASING INCOME. Contracting out= relinquishing quality controlStatus quo = unrealistic as CALAT is losing money through the current modelMaintaining a different adult service - focusing more effort on good marketing and increasing student numbers and income Keeping the good and really addressing the weaknesses of the service must be the way ahead. Adult education centres are often a first port of call for students. I am not altogether sure that this communication point is used to the full to shape services accordingly and to encourage as many as possible to enrol. If there isn't enough staff to provide advice on what to choose, the website should be equipped with more detailed information and enrolling facilities. Analyse the strengths and weaknesses of current courses (this should be happening anyway) and shape the service to address customer needs. Keep the good and address the weaknesses! (8) A possible saving could be made by operating from Monday to Thursday, instead of 5 days, as Friday is generally very quiet and is not a popular day with learners. CALAT could then move to a 5-day week as and when there is a demand. This could also be applied to staff working in programmes areas where classes only operate over 4 days. By amalgamating with another adult education service or as a very last resort merging with Croydon College. My preferred option would be to maintain a downsized adult learning service as Croydon is the largest of the London boroughs and I am of the opinion that, we provide a valuable and essential service to our local communities, especially to the most disadvantaged and vulnerable groups. Trying to protect as many posts as possible as this service has a very high percentage of female staff and in this present economic climate it is women working in the public sector who are losing their jobs at a higher rate than men. The Council should look at other ways of reducing staffing costs such as reducing the hours that staff work so to retain the same number of staff and their expertise as once it’s lost it is very hard to replace. 130 (9)This survey is completed by the Friends of CALAT ESOL who support English for speakers of other languages provision within CALAT.We know that ESOL and CALAT provision as a whole provide good quality provision and it is essential to maintain this high standard and not cut costs by reducing quality. Both ESOL and English as a foreign language (EFL which often caters for a similar clientele to ESOL) are areas with potential to make money and it is important to invest in this provision. Summer courses could provide extra income, also partnerships with Job Centre Plus. Teachers are well trained and have the required skills. Management could look at radical measures to cut paperwork for teaching and admin. If it is decided to save money by moving from expensive premises at Ambassador House and Croydon High Street, it is essential that good premises are retained in the north of the borough (for ESOL) and in the centre (for EFL) and that they are large enough to cater for the demand for English language provision in the borough. An option would be to rent good quality, non-commercial premises such as the Clocktower, CVA training rooms in W Croydon in addition to a full-time centre in the north of the borough.Management could look at other adult education services e.g. in Sutton for ideas on how to improve value for money, and also on how much support can be expected from the Council. Decommissioning - would mean loss of an essential service and has no benefit at all.Contracting out – no benefit. If ESOL/ EFL provision were to be contracted out it is unlikely that a provider with as much experience as CALAT could be found to take on the essential service of providing language and citizenship training for the large numbers from minority ethnic communities resident in Croydon. Councils need to invest in ESOL.Status quo – great benefit to all residents of Croydon who have a good adult education service. Essential and well-attended English language provision is provided in different parts of the borough, where it is most needed.Downsized adult learning – Drawbacks: Croydon residents do not have well balanced programme of adult education. Not enough provision for minority communities to learn English and integrate into society, some welltrained teachers lose jobs and skills are wasted. Lack of provision in Central Croydon for EFL programme, may not be enough space in merged provision in N Croydon for ESOL programmeBenefits: service survives to grow again in less troubled times, core of well qualified and skilled staff are retained. The Friends of CALAT ESOL have published the Our Lives series of books written by students about their experiences in their own countries and in the UK. These books, which have been very well received and have raised the profile of CALAT across the UK, are currently stored at South Norwood Centre. We would be grateful if a space for them to be stored could be found in any new premises where ESOL is based.The Friends of CALAT ESOL are volunteers who support CALAT ESOL. There may be roles for volunteers to assist teachers, run extra curricular activities, but it is important volunteers do not take over the role of trained teachers, especially for a complex discipline such as English Language teaching. 131 (10)See 1.2 I understand that the CALAT South Norwood centre is likely to revert to Primary education. However, it has been the Adult Education centre for many years, with corresponding financial investment and community recognition. To remove CALAT from South Norwood would be an enormous loss to the area.The building itself is very large, perhaps too big for the average Primary school. I suggest that CALAT should maintain a presence at South Norwood centre, with, for example, Family Learning and Saturday classes, using the facilities that would be expensive to replicate, like the pottery. (11)1) Where appropriate, some non teaching staff/non front line staff could be accommodated elsewhere i.e. council offices. This would free up more space within CALAT Centres 2) As we are now in an age when people can get what they want at the touch of a button I believe having an online enrolment system would have a very positive impact on the amount of people enrolling for CALAT courses. This would be expensive in the short term but could generate income in the long term.3) More flexible class options may generate income. These could include the following:If more classes were offered at various times within the year i.e. classes that begin every half term instead of the every term and where applicable these could be fast tracked.Classes in Microsoft office that are self taught and can be joined at any time of year. Distance Although the main CALAT Centre is likely to be in Thornton Heath I think it is important to maintain a presence in other parts of the Borough. I would suggest that evening locations would ideally offer parking or at least be very close to transport links. I believe that the ideal locations may be schools. These would also offer good facilities for classes that we would be unable to deliver within Strand House. i.e. Specialist cookery roomsSee 1.1 Distance learning and more flexible class options The proposed model of maintaining a downsized Adult Learning Service is a good option. The drawbacks will be the inevitable loss of staff and the loss of accommodation. However if CALAT embrace the change and move forward with fresh and new ideas as well as more flexible learning options. I believe they could remain a very successful service. The change in location to Strand house will inevitably cause change to the service delivery. Many years ago I personally witnessed the effect on classes when CETS moved from an evening centre within Norbury Manor Secondary school into the full time centre (Ambassador House) based within an office block in Thornton Heath. I can remember dealing with many unhappy students who did not feel comfortable about learning in the evening at a centre that did not have a car park. Other problems that we encountered included the closure or transfer of some classes because the Ambassador House classrooms could not accommodate certain classes. We need to be aware that the change will lead to some students leaving the service and make sure that that we find ways to engage with new students and encourage them to attend the new centre.More flexible 132 learning would also be a good option, with students attending fortnightly or monthly tutorials (this would be a good option for clients in full time work or shift workers or those with young families. It would also free up classroom space and enable us to offer more classes.4) Further evidence to back up more flexible classes. Working in the careers advice sector of CALAT I regularly meet clients who have been made redundant. These clients do not wish to be unemployed in the long term and therefore want join classes to improve their skills ASAP. It is often very difficult to locate a provider in the London area offering courses that start within the next month. If these flexible options are advertised within floodlight and hot courses CALAT become more attractive to a wider audience and not just Croydon Residents. (12)Staff, where applicable, have option of working certain day(s) from home, using own equipment (i.e. computer, phone, fax), given additional money every quarter for home use. Find out what individual staff weakness(es)/strengths are. Match up/sway the duties around so staff are doing more of what they are strong in, more comfortable with, which will probably mean they are more faster (i.e. someone who is strong in IT, does more of this an another task that they may not be too strong in and then someone who does prefer the weaker task does more of this. class dates may help to encourage students from outside the area to enrol with CALAT, as Adult Education service generally do not offer flexible class times and dates. If CALAT did decide to offer more flexible course options it would be important to advertise this on the website and within the course directory. More home study, with tutors meeting up with students weekly. An online setup where they can find assistance or email queries, etc…before meting up. A downsized service will probably mean a less proficient service as it will no doubt involve losing valuable staff, also include having less supplies to work with \and less space to work in. Premises that meet H&S guidelines. 133 (13) To do marker research on the areas where CALAT centres are, so we can offer courses people want. Instead of constantly fixing things, replace them. Make the centres more inviting so people see learning at CALAT as a pleasure, not a chore. I believe the service delivery is very poor, so we need to improve the service drastically. Upgrade equipment for learners. Come into the modern age. I think the drawbacks are the redundancies and even though we offer poor service delivery now I can only see that getting worse. Benefits are, CALAT will still exist. Instead of money being the most important things, focus on the welfare of the learners and the staff, as good morale has such a positive impact on the delivery of the whole service. (14)Shorter and more flexible courses.Running courses during the holidays - making use of our centres moving away from just delivering within the academic year.Offering CPD courses fro professionals - such as Beauty therapists, Health & Social Care, IT professionals etc. As suggested by the new model - do not need to have 5 centres, although to have one centre which houses all departments and teaching facilities would be better (Cost) as well as customers 'seeing' the service. A stand-alone CALAT site will be more visible and create a college/learning environment.Being located in a high rise block will make the service even more anonymous. Linking in with other agencies to deliver from their premises. The benefit of the 4th option are savings being made on rental of premises and therefore on some staffing costs. By renting accommodation when required, can allow more flexibility of rooms and also the opportunity of delivering in different parts of the borough.Definitely need a central Croydon location for delivery employed learners and learners from London and regional.Continuation of a valuable and excellent service, which meets the needs of Croydon people as well as the Council's various agendas - up skilling of people, health and wellbeing etc.Adults prefer to be in an adult education environment and not college of FE provision (Croydon College) as atmosphere too intimidating and not aimed at their needs. Adults are better at attending and therefore have good success rates, which build up their confidence to either make progress in the work environment, get back to employment or go into higher level education. These outcomes lead to more success for Croydon resident which as got to be good for the borough in the long term. We need to have more integration and recognition within the Council; this has got a little better in the last 6 months but more can be done.More use of Croydon Clocktower to house CALAT services - courses as well as careers services for those who live and work in Croydon, more visible as a Croydon Council service.Different marketing strategy - more focussed, advertising using different mediums and also to the more affluent areas of the borough for the more specialist, shorter costs recoverable courses, which we have not been doing and therefore not able to achieve the learner enrolments. Recognition that there are customers who can and will pay. 134 (15)Rooms are being under-used so if you rent to other organisations on an hourly basis, but not for courses as this would defeat the object. (16) Offer vocational courses. Other boroughs have overfull classes for some of the trades, i.e. electricians. In time of redundancies and people changing careers we need to capture this market. Maybe delivering in a more central place the students would not have so far to travel. Advertise the centres more as they are located in out of the way places; and no advertisements to say where they are. Decommissioning would not be good for the people of Croydon as they would not have anywhere to do any courses. This gives them a social as well as learning life.Contracting out would not be good as this would mean a lot of paperwork for staff and would cost more to us to do follow up and get feedback about delivery if the service.Status quo is not as good as you say as we are losing money and this cannot be maintained.Downsizing seems on the face if it the most logical way to go. Maybe cutting on different types of courses than CALAT does not do at present. CALAT seem to be cancelling a lot of courses due to non enrolments, this may be because of the price or could be people know what different types of courses to attend. Drawbacks to all models - staff morale - loss of experienced staff at a time when there are less staff who can offer training. - Impact of change affecting future numbers enrolling from our client base. Improve marketing by having the course directory more widely available as in previous years; also target areas for house deliveries. Use other languages on the website etc, i.e. one of the widely spoken Indian languages from the Indian Subcontinent plus French form African states and enquiries from Europe. 135 (17)Save Money - Use primary/secondary school council owned premiers in evenings and weekends to deliver courses and save on premises costs,Generate income - Deliver courses that ate in greater demand therefore increasing enrolment numbers. More job skills related courses. Maybe gain a contract with leading supermarkets to train their staff to improve their English or Maths skills or even offer managerial courses for them and customer services, even health and safety in workplace,. 1. Deliver some courses online as well as face to face - like the Open University system2. Use primary/secondary school council owned premiers in evenings and weekends to deliver courses and save on premises cost.3. Enable administrative staff flexibility tot work from home to save on premises space. Maintaining a downsized adult service - this is clearly the best option. CALAT has built a reputation over many years of delivering quality teaching and attaining results. In the current economic climate and recent riots it would be better for CALAT to keep its presence, even if smaller in size. Many of those who are out of work need to feel they can update their skills with an affordable provider to offer hope and opportunity for their future and better chances of obtaining sustained employment and therefore offer better stability to their children.Contracting out - CALAT already delivers quality teaching and learning therefore this option would just ruin us.Status quo - It is clear CALAT cannot remain as it is.Decommissioning - This would give rise to unaffordable tuition cost for many and a lack of choice. It would lead to widening the economic and educational gap between rich and poor. There is a need to modernise the service - there is an old fashion feel about CALAT. There needs to be more technology in the classroom doesn't appear to be any working interactive smart boards etc.If CALAT is to move forward then it need to progress with the times. (18) Save money by reducing number of buildings used for classes occupied. Generate income by charging more for classes. Offer enrolments online where learner does not have to attend to enrol (unless there is an assessment involved) We need to be more competitive and show that we offer the best in adult education programmes if we want to attract more learners. Could merge or work in partnership with other adult education providers sharing facilities, or attach to an FE college. Apart from safeguarding jobs, is there an alternative reason why we can't be attached to an FE college or at least use their facilities? Last option. Hiring rooms to include all necessary resources for classes and not be tied into lengthy expensive e contracts or rental agreements. You could have one centre that would cover all administrative roles and hire rooms on shorter term basis. Where do we go from here? Maybe we should decide if we should offer more employment based courses or leisure courses. I think we need to choose a direction and focus on that route. In the current climate we're probably spread too thinly in terms of what we offer. 136 (19)Having fewer centres will be an obvious cost saving. I do not understand though, why CALAT (and Croydon Council) is tied into expensive and poor value purchasing and service contracts. Can managers and centres not arrange their own purchasing and repairs in order to get the best deals? We pay a fortune for resources - e.g. books/paper etc, when these could be purchased much cheaper if purchased through Amazon or a business account with a high street retailer. We also have to pay expensive service contracts with Interserve whose quality of work is unreliable and poor (contract agreement of 10 days to change a lighbulb...!!). Currently we pay a fortune for rent for premises like Leon House, yet no service support as part of our tenancy; in addition, we then also pay a service contract to Interserve for maintenance support for a building we are renting!! We pay twice for the same thing and how many centres do we do that for? Lower infrastructure costs could mean we could reduce the price of courses if our overheads were not so high. More flexible learning, increased use of new technologies - eg. SMS, social media presence. More use of social media for marketing what we do - I am always surprised by how few local residence know what CALAT is and what it does. We need better engagement with the local community, offer more relevant courses, more flexible provision and staff with a more flexible approach to delivery. We need to be more responsive and able to programme courses much quicker - perhaps we need less provision but more focussed and more easily identified.What is our core audience do we have one? Do we know? Who are we targeting? Can we realistically target and market a more business orientated audience if we are dealing with Job Centre referrals? We currently offer exam facilities to insurance professionals at Croydon High Street but their first impression of CALAT is having to wait in a barren, undecorated waiting room on plastic chairs! What is our core audience - do we have one? 1. With a centre in the North of the borough at TH and a centre in the South, CALAT face having two centres in locations with vastly different demographics - TH is one of the poorest areas of London while the south of the borough is more affluent with a better educated community. I wonder how CALAT will market itself - what will be our core business and who will be our core audience.2. CALAT have not been good at marketing themselves - we have no presence on Twitter or Facebook years after other local colleges started using social media effectively to inform on course updates/availability etc, nor is there any online booking system in place. What plans are there to attract learners to access the more distant sites? Will we provide a shuttle bus between sites for learners?3. A centre offering provision at Smitham would offer the opportunity to target wealthier, more professional audience in this area and also to target prospective students in local boroughs, but CALAT needs to be better able to market ourselves to do this. 1. We need a presence in central Croydon, a permanent site that people will associate with us where we can deliver courses people want; more relation to social media, more short vocational courses that give students the relevant vocational qualification they need - like SIA licence training, CSCS training, web and multimedia training, health and fitness, food hygiene. There is a big demand now for intensive courses yet e.g. we don't run intensive FT CELTA courses in a month or offer intensive PTLLS. We need to be willing and also better able to compete with private companies.2. It is imperative we keep a central Croydon location; Croydon borough is too big not to offer central provision. But equally, we need to be flexible and this could mean we deliver provision out in the community - schools are central to the community locations and are rarely used in the evening.3. We need less of a passive relationship with the JC - learners who suffer bad experiences in their dealing with the local JCs won't engage with us if we are perceived as being part of them. 137 Perhaps CALAT needs to look at working with a different audience and competing with private companies. This would mean less reliance on work with the JC+ and instead target business development - e.g. working with businesses to deliver commercial training. A smaller service would be more focussed to do this but would require a huge shift in approach and mission. Perhaps we should think of having two distinct division parts of CALAT a division that is focussed on Community Education and another separate division that targets business; CALAT Business that is focussed on business generation, provision of professional courses and professional networking opportunities. This division would need to market itself appropriately to a relevant audience. We need to actively and aggressively promote our service in ways people will notice which we have never previously done. Above all we will need to offer courses which are relevant to a professional audience Prince 2, ILM, IELTS, PLAB, CIPD etc.What will bet he target audience for TH centre? the venue isn't central even for TH, is off the High Street with no parking and isn't welcoming to students especially at nights. How will we signpost the centre and make the area more welcoming and safe to prospective learners? (20) Price courses/hours more competitively than neighbouring boroughs - bigger classes - benefit to all. Weekly in evening/at weekend? 3 hours weekly? For a 1 year course? In empty schools at the weekend/ in the evening You/we must meet the needs of the residents so 1) no 2) would not be cheaper 3) unaffordable ? But you must support the most vulnerable (if not then results will cost the borough in many other ways) There is an old saying about "being judged by the company a man keeps"! Perhaps we need to keep better company!4. Reducing the numbers of centres and move to new proposed premises will create pressure of space - hopefully CALAT will avoid all the modern nonsense of hot desking and paper free office. Investment in new technologies could let staff work from home. We could also offer distance learning courses.5. Above all, we need to decide what our core business is and who our core audience is. (21) I play short matt bowls and have been doing so for 18 years here and think it is vitally important to keep the centre open for the community. 138 (22)Rent out your halls at weekends providing tea-making facilities for organisations.Rent halls out at weekends for wedding venues and parties, especially if they are already adapted for disabilities. If you have empty buildings elsewhere, let us use them and provide storage for our mats etc. If you have to downsize to another venue without onsite parking, then issue a free permit for street parking for the length of the class. This can be returned to the venue organiser at the end of the class.There is no point in suggesting options to us that you have no intention of going ahead with. Work out in advance if you need to change a building back into a school (the census should give you this information). Look at the broader issues - a place for older residents to bowl, keep fit or other leisure pursuits keep them active - less demand on health services, e.g. keeping mobile hasten recovery from strokes and heart problems, especially with shortages of physiotherapists. people meeting others socially defer need for going into care homes. mentally handicapped will keep busy with activities which gives them something to focus on rather than chain smoking all day. This is about quality of life. I know the pocket comes from a separate budget! (23) 1. Survey of would be employers to ascertain what skills etc are lacking in potential employees so that courses can be tailored to meet their needs. 2. Ensuring that central heating systems are efficient and only on when temperatures merit. 3. Similarly, lighting systems are only used when conditions deem they are essential. 1. See 1.1. which would generate cost savings. 2. Seek sponsorship from business on the promise of running courses to meet their needs. 1. By ceasing the service the Council would be abdicating its duties and responsibilities. 2. CALAT should be deemed a service and should be accessible to all especially the recently made redundant and those long term unemployed so that they should be more readily available for work as it becomes available. A demographic survey of would-be employers in the locality so that known types of jobs are catered for should be carried out. 3. The currently unemployed cannot afford the continually escalating cost of courses. 4. There should be a restriction on strictly vocational courses. 5. Merely demolishing present buildings and putting land in hands of property developers is no answer. 1. See answer (2 - 1.3) 2. Thinking about past expenditures: (a) money wasted in changing title from CETS to CALAT - all stationery and signage? (b) Installing a lift in Sandown Road which, although required to cater for disabled, for first 9 months (frequently thereafter for months at a time is not/cannot be used). 139 (24)Try opening the canteen so folks can buy food. For the classes - how about sales of some of the goods, i.e. cookery, enamelling, jewellery making etc; or even types of jumble sales - stuff to be bought in and sales go towards the centres' upkeep. (25) 1. Make popular courses more widely available - i.e. Tai Chi and Yoga, Pilates, languages - only available at Smitham. 2. Use church halls or link in with schools to use their facilities so that areas in the North of the borough have access. 3. 1/2 schools in each locality could be used. 4. Help promote lifelong learning in communities. Try asking for volunteers to help, say, in the canteen and possible cleaning. We bowlers always prepare and clean the hall before and after use. See 1.1. Using schools IT suites, gyms etc Increase non-vocational courses to generate income Please don't shut down the centre think of us older people fro whom the classes and bowls are a great benefit. The Council needs to be involved and support adult learning, to improve life chances and opportunities. So option 4 or 2 are the only options, if this is the only way forward. 140 PUBLIC CONSULTATION MEETINGS WITH LEARNERS New Addington Centre (10 Learners) Marketing (Advertising/ Media) Central Site How can we change perception of adult learning? If they don't go they won't learn (travel 2 other sites) We don't mind paying - libraries Want to keep lovely ladies! Don't mind paying £2 more if centres stay open Option - closure Any other Council buildings - e.g. central library that CALAT could use? Concern if losing South Norwood and Central hard to get to Thornton Heath from South Norwood. If people want to learn they will come - free or paid for To pay weekly would make a difference More advertising. Put twitter/facebook note on application forms More advertising. Have a twitter feed - missing a beat by not using it. JCP refer to Learn Direct - not the same Instead of having 2/3 centres - just have 1 What about having 1 dedicated site central / accessible? Increase in Costs Don't mind changing and going to different site If allowed to spread the cost it would be easier Concerned that no provision in central Croydon Don't know if I could pay £10 p.h. more With childcare this could be an issue To some people this would be a lot of money. Option outsourcing Ideas for income Generation Proposed plans for NA site Catering facilities - open up canteen? Strand More people are studying - we need the space. Colleges not ideal as going in with 16-17 year olds New Addington / Library Residents in New Addington may well have a say in library closing. The council should have the service. New Addington library need questionnaires did not have say. Sponsorship We don't want to lose any more rooms here at new Addington centre. What about people from Brixton (out of borough)? If Croydon library is shut down terrible. Training for Croydon Council staff Is the area for the library big enough? We don't want the centre to shut down, we want to keep learning May be better to merge local libraries Corporate training Space for children safer. If centre not in New Addington would cause difficulties. Let premises out for business / kids clubs Think of something else to fill the space. 141 If too far - hard to balance travel For some people this would not be possible. I would struggle to pay more than I currently pay Croydon High Street Centre (14 Learners) Impact of losing provision Alternative organisation offering provision? Currently it all about "luxury" having the night courses. "Real learning" Maths, English etc Concern as feel teachers provide quality lessons I came from Croydon College (learner from Poland) Good for people's health and social aspect; meeting people improves health otherwise more NHS costs. I want my teacher because I like her. Enjoy lessons. I could not speak English 2 years ago - now look at me Training providers cannot provide volume/breadth/ specialist courses Preferred centre Fantastic facilities in South Norwood for ceramics - no where else are there kilns and specialist facilities. (Not same standard in Coulsdon) Currently live by Ambassador House but it does not offer anything I would want to go to (skills, vocational training) "nature of the building". My daughter saw piece in this week's Croydon Advertiser - said South Norwood to close and become a school. Central venue Value for money / Increase in costs Good sites for teachers would include Central Croydon and easy access to the tram. I don't think cost is a real barrier think most people would be willing to pay a bit more. Access is key. Transport "everything comes into Croydon"; so maybe one discreet building in the middle of Croydon. Ideas for income generation Planning for the future Feedback Employers providers who can't deliver Why don't you have a student card - so reduced travelling cost? Status quo does not appear to be an option. Why is it in report? Sponsorship Convert sheds for 'specialist facilities' 142 Would lose people as learners if not in Central Croydon sit (transport convenience) Would lose people who pay for their courses learning English Convenient for transport (has children) Central Croydon, otherwise would not be able to attend - best location. Stand House would be more convenient for me if it had the facilities. Smitham Centre (33 Learners) Marketing (Advertising/ Media) Alternative organisation offering provision/ Contracting out Preferred centre How targeted is marketing? Would contracting out be more cost effective? Smitham - this is part of a community - feel comfortable here. How are we measuring the benefits of marketing? Colleges - would we be with 16-19 year olds? This centre is excellent for transport. Provision at another centre Impact of losing provision Value for money / Increase in Fees Ideas for income generation Feedback Too far National health implications for adult health and benefits from learning. Learner numbers have gone down as fees have gone up. Centre could be used as a community centre on a Saturday Too many forms to fill in for courses. Has CALAT considered lowering fees to increase numbers? Use empty facilities in existing centres for 'conference'; use of outside or other inside agencies. Time spent at classes filling in forms - why? Transport issues Reluctance to go for a course if it is likely it won't run 143 Marketing to target groups: working and nonworking. Would be easier to go to another provider (boroughs) Direct debits and standing orders, what happens if people back out? Fees - pay a set registration and a bit each week. Increasing fees will deter nonaccredited course learners who are mostly 'post working'. Surely with increasing older population this income will be lost. Move Coulsdon library into Smitham centre to save costs. GCSE etc courses could we take longer to do these? Saturday uses? Capital funds coming in for sale of buildings - ring fenced for CALAT? No Outside tutors hiring the centre - what are the terms? Why are we losing out because of generation changes? Knock down the old shed and build a library. Room in a bookshop available for art courses. Attractive costs at quieter times Home work clubs Better use of facilities i.e. more intensively; more classes Summer break/ Half term? Identify lower use times and target desirable groups at these times at attractive cost. 144 After school clubs tuition. Can this be explored? Do we charge more for those from outside the borough? Merging with other boroughs? Heritage? Course funding; Lottery? E.g. stained glass Thornton Heath Centre (27 Learners) Marketing (Advertising/ Media) Seems to be a lack of advertising about the courses how do we let more people know and raise the profile? Alternative organisation offering provision/ Contracting out Preferred centre Provision at another centre Clocktower as a possibility seems an interesting site - good central location to fill the North/South gap. Has specialist facilities, good rooms, big halls. Impact of losing provision I wouldn't finish my course and get my qualification. Value for money / Increase in Fees Increased fitness levels are not measured so can't proved their 'worth' - keeps people out of other services; e.g. doctors etc. Ideas for income generation Help tutors and classes form a co-operative so classes can continue. This has happened with some classes - e.g. Bridge and Lipreading - the option is there. Also this can cause many issues for teachers - empty rights. Feedback Evening classes are not supposed to be for filling the gap left by poorly educating children at school. 145 Do you engage enough with GP surgeries, e.g. bad knees should be signposted to CALAT courses increased marketing. Also link more with mental health charities and NHS mental health "exercise more"! I would travel to finish my course - I come here as its close and easy. I couldn't go to Sutton, I am too advanced. When you have to travel a distance the poor weather will affect my decision to book. Takes a long time to learn a craft so stopping the class is a waster of all the time learning. Can the more experienced students support the tutor to help with larger classes? You get a reduction in fees and helps CV etc…e.g. Level 3 student supporting Level 1 students. Level 1 want more 1-1 anyway. Smitham has put together a lot of equipment over many years so what a waste for it to go. The current classes start too early for people working. Could you look at these times? Pulling out of leased sites should have been a priority; many private companies have done this already! (A: Agree stayed here so provision in the North) Could we explore cross funding with Health to fund adult learning. How can you get more sponsorship from the big companies to subsidise adult learning? (A: We have and many said "No".) Remember the difference between Central Government funding and council services. Preferred option seems like a "done deal"? 146 Access is a problem - bus journey - the proposed centres seem to be at the edges of the borough. The bus and travel is an additional cost impacts on those with a low income. For some the classes are vey social contribute to social needs fitness, getting out etc. Explore the idea of getting a course for free when unemployed; then when you get a job you would have to pay back - like a student loan. Can we explore getting voluntary work from teachers? Students pay small fee for covering rent etc and teachers give their time for free. (A: we would look into this.) Concern about the grant being cut for nonaccredited courses - e.g. Pilates, Pottery, etc. Big explanation about Council funding and government funding explaining the difference. CALAT has helped me and my family. It’s not just the education but also meeting people and cultures - it’s a community. We can't let our Ofsted grade level slip or the grants will change. 147 When looking for a job it’s so important to have a 'paper' qualification. Sometimes the experience won't count. 1-1 time is excellent for new learners. South Norwood Centre (20 Learners) Marketing (Advertising/ Media) What advertising is done about facilities at this site? Need to promote use of buildings More advertising Alternative organisation offering provision/ Contracting out Is it worth joining up with another company to get stronger and less costs (merger) Preferred centre Provision at another centre Issue re public transport and parking with Strand House Ashburton and Norbury - you have forgotten them. (RS gave reasons why Ashburton closed) Impact of losing provision There will be no bowls in the community - I've played since 1988. Council does not care about us (7 member bowls club) Not an option to relocate to Strand House for bowling -due to size of room What about people with disability who come here - this place is accessible. Value for money / Increase in Fees Ideas/ Ideas for income generation Council kept putting the prices up (charge £3 a time - as out of pension not fair) Could use building for other uses e.g. local repertory, arts & heritage etc Not here to help residents - put obstacles in their way for their leisure could the building be used for other services? Lots of money gone to Croydon College lights etc but no money for adult learning. Bring the MPs down as want to keep this in community. Seems a foregone conclusion that this centre is going to close. Feedback/Issues 148 Why couldn’t make Coombe cliff suitable? Our main concern is that we have bowls for us in this community nothing for us; no community centre - this is accessible. What about Impact House? Croydon Council is investing in buildings skyscrapers etc but no money for this centre? Course fees wouldn't it be better to split it across the year better cashflow? Why can't they have private investors to invest in something like this? Get them to put hand in pocket? We have old people; its gets them out of the house - don't care for older people being active (older bowler - 87 yrs) What will happen to teachers? Will they lose their jobs? Lottery grant? What is going to happen to cafeteria (condemned by health and safety) Thornton Heath move to South Norwood? Makes you feel very uneasy and uncomfortable to lose all these services and costs going up 149 Need to do a petition. What about people who are not independent travellers (e.g. someone with limited sight). Travelling vs. other things, work etc. College is half empty, done away with subsidies etc, so why can't fees be reduced and get greater attendance? You said about 3 centres from 5. Are others used more than this one? Feel like on the Titanic! Where is money coming from for new council office? In the past you used to have to park in road as so many people were coming here - the problem is that the centre is not used enough now. Doesn't bowls pay its way? no point signing up in July is there, if closing in March 150 Lots of special needs people hate change gets confused and disoriented How pushy were the council (for non accredited work) about implications? Would be worthwhile having a letter of information on what was discussed. 151 CONSULTATION MEETINGS WITH ADULTS WITH LEARNING DIFFICULTIES OR DISABILITIES (10 Learners) Plus a total of 89 ALDD learners signed a petition against moving to Strand House. LEARNER REPS' COMMENTS/QUESTIONS 1. Everyone wants the same things - everyone we have spoken to doesn’t want to move 2. Fundraising? To make money? 3. This place gets cold 4. Is the new place going to be accessible - feedback received - lift but what if fire? Are there ground floor rooms? 5. Enough room with those from Ambassador House there as well? 6. Are we going to have the same amount of lessons at Strand House? 7. There will be plenty of classrooms - all over the borough 8. Will there be computer room? Yes 9. Cookery room is very important - to live independently. 10. Concern - Michael going to classes in different places - he relies on dial-a-ride - worrying. 11.Need a hall for drama and arts and award ceremonies. 12. Don't want to be moving around all of the time (learners and carers) 13. Carers - only look after at certain times may be hard at other centres? 14. Over 100 signatures on petition 15. Classes at the Clocktower - ok for independent - dial-a-ride etc - money short - will people travel? 16. Transport is an issue - central would make it easier - Clocktower; Braithwaite (awards ceremony) 17. Are you looking into the colleges? Look for bigger, better building. 18. Would the clock tower charge commercial charge - No. 19. Can't use passes on trains until after 9.30 am - if longer journey may be difficult. 20. Big white project in Clocktower. 21. No garden - use allotments - travel will be hard - can we have a mini bus? 22. Worried about money and centres 23. A lot of people find travelling really difficult. 24. What buses/trains would learners need to catch? 25. Would there be evening courses? Try and put on what people want. 26. Why are we moving to an area that has a bad reputation - fear of knowing that this is a troubled spot. 27. Sports facility on ground floor - available for all? Can use space for dance classes. 28. At another college, would we get more choice of courses? 29. Cookery facilities are real concern. 30. Smitham will be an issue to get to for cookery classes. 31. Those who do cookery mainly live in the North of the borough (Tanya to provide this detail) - 11/12 students in each class 32. This will be missed. 33. Will feel angry. 152 CONSULTATION MEETINGS WITH ESOL LEARNERS Comments from Learners (32 Learners)) Marketing (Advertising/ Media) Alternative organisation offering provision/ Contracting out Preferred centre Provision at another centre Impact of losing provision SN has a car park and TH doesn't What about disabled students at SN? Strand and other sites can cover Would you go to Central Croydon? Yes, it is easier to go to Central Croydon than to S Norwood from Thornton Heath. Central Croydon is easier for everyone to go to. Changing sites is hard - if SN closes can't travel further as children's school is in SN. Travelling further than SN is hard as the cost of travel is expensive on top of the fees. Why not move to South Norwood instead of another site in Thornton Heath (Strand House). This is another option. (SN needs a lot of work) Value for money / Increase in Fees Ideas for income generation Feedback Funds from Europe? The teachers there and at SN are good and nice; we don't want to lose them. South Norwood has good facilities - it has large classrooms which will be a shame not to have. 153 Finding a balance between sites is important - go where the majority needs it. If SN closed, for some people, they can't travel to Strand House (TH) because after they have dropped off their children etc there is not enough time to get to TH and it’s the same for picking up the children. This college is separate from Croydon College this is good here; we are treated well and the tutors help us and keep us out of trouble. They have time for us, more than just teaching! Without it we could get into trouble again. I don't want to mix at Croydon College - bad -people there. Some people would not be able to go to SN if they live in TH - it’s a balance for both sides. We are safe here. Some would rather stay in TH; some would rather stay in SN. If you want to work and get on with life then you need to learn English then learn other courses; so the courses are important. We like to be with other adults. The teachers here do more than teach - they care!! 154 If we close the students and staff will be very sad. It’s brilliant here, we don't want it to go away - it’s much more to us than a college - its support with many things. The teachers here can help with everything! Thank you for talking to us - it proves you care! Croydon College has more students in each class - this can be good as you interact with more students from many countries - talk and interact. If the classes get bigger then it is harder for the teacher. 10 students at the moment are fine but when there are 20 students its harder. Better to reduce college numbers than not to have any college at all. Students will have to adapt. 155 If SN needs to be a school - that's important! The children are the future and we will be finished one day! Rather stay in TH and let SN be a school. How many in a class in the future? 14-20 students per class in the future. 156
