SITTIND001B Develop and update tourism industry knowledge
Key terms used in this unit
Word or term
Definition
ACT Tourism
A government organisation responsible for giving advice and information
to all travellers to the Australian Capital Territory.
Anti-discrimination
legislation
Laws that seek to eliminate discrimination in the workplace, exclusion
from club memberships, schools, etc., due to race, age, gender, social
status, etc.
Australian Bureau of
Statistics (ABS)
A Federal government organisation that focuses on researching, collecting
and publishing statistics on any economic, social or environmental issue to
assist all sectors of the Australian government, businesses and
communities by supporting and encouraging informed decision making.
Australian Federation of
Travel Agents (AFTA)
A tourism industry association representing Australian travel agents and
promoting domestic travel and tourism. Its purpose is to enhance the
professionalism and profitability of its members through effective
representation in industry and government affairs, education and training,
and by identifying and satisfying the needs of the travelling public.
Australian Tourism
Export Council (ATEC)
A government organisation representing Australia’s tourism export sector
(the export of tourism). Its mission is to build better business relationships
for its members and to represent the inbound tourism industry before
government and business leaders. NB: Inbound tourism is an export, as it
is a product sold overseas, and foreign exchange income is earned when
visitors exchange their currency for Australian dollars.
Tourism Research
Australia (TRA)
A federal government organisation collecting research and publishing
tourism statistics to assist all sectors of the tourism industry, the
government and Australian community, to support improved decision
making for economic and sustainable tourism.
CBD hotels
Hotels situated in the Central Business District (CBD) of a city.
Compliance
Adherence to a prescribed set of rules; also defined as behaviour in
accordance with legislation, such as following Occupational Health and
Safety regulations. That is, a business owner must take steps to ensure that
they and their employees are aware of and abide by all relevant laws and
regulations. Non-compliance with legislation leaves a business open to
legal disputes, fines and possibly the loss of their licence to operate the
business.
Consumer protection
Laws that protect clients when they purchase services such as tourism, so
that they receive the equivalent of what they've paid for.
Council of Australian
Tour Operators (CATO)
CATO is an industry association whose members are tour operators or
tour wholesalers. These members have specialised expertise in all aspects
of travel, to a particular destination and supply travel and tour packages to
domestic and international destinations. CATO represents its members on
all issues ranging from licensing, automation, legislation, disputes, etc., to
government and businesses of other industry sectors.
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SITTIND001B Develop and update tourism industry knowledge
Discretionary income
When the basic needs of a person are met from their income, the
discretionary income is the remainder that can be spent on travel or leisure
at their discretion. Sometimes referred to as ‘expendable income’.
Discrimination
Treating someone unfairly or harassing them because they belong to a
particular group. In Australia it is against the law to discriminate against
people because of their race, gender, language, family structure, age,
religion or disability.
Domestic tourist
A person who travels within their own country.
Duty of Care
Legislation of duty of care that makes tourism organisations responsible
for protecting consumers against any fraud, misrepresentation or unethical
practices by recommending only reputable tourism products.
e-business
Using the Internet to exchange goods and services, eg your customers
browse an online catalogue and order online.
Ecotourism Association
of Australia (EAA)
An industry association for Australian tour organisations primarily
operating in Eco-tourism areas.
Educational trip (or
‘Famil’)
A trip or visit sponsored by a tourism organisation for tourism employees
to experience first-hand their products and/or services. Also referred to as
a familiarisation (or ‘famil’) trip.
Ethics
Ethics are a system of principles, morals and values that govern the way
we behave and act. Principles of knowing what is right and wrong. Thus
we may think a person is ethical or unethical by the way they conduct
themselves. Our ethics, morals or values are shaped in part by our family,
education and community.
Equal Employment
Opportunity (EEO)
Legislation in the workplace promoting the idea of the best person for the
job based on knowledge and skills, without discrimination against race,
culture, age, social status, etc.
e-workers
Team members who do not work in the same location as each other, but
use a network, an intranet or the Internet to communicate and/or supply
their work. These people form an e-team. This may be done because of
cost benefits, individual circumstances or because the nature of the work
requires team members to be spread out or on the move. The arrival of
broadband Internet and wireless Internet in recent times makes e-workers
and e-teams a more workable option.
Fair Trading Act
Under the Travel Agents Act 1986, all travel agents and tour organisations
must hold a licence. In NSW, the licensing authority is the Department of
Fair Trading (previously known as the Consumer Protection Agency).
Famil / Familiarisation
trip
A trip or visit sponsored by a tourism organisation for tourism employees
to experience first-hand their products and/or services. Also referred to as
an educational trip.
Formal research
The systematic collection of new information. It is usually carried out by
specialist market research organisations. Also referred to as primary
research.
Gross Domestic Product
(GDP)
A measure of the value of a country's economy. The gross domestic
product or gross domestic income (GDI) is a basic measure of a country's
overall economic output. It is the market value of all final goods and
services made within the borders of a country in a year.
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SITTIND001B Develop and update tourism industry knowledge
Inbound Tour Operator
(ITO)
A company which organises for inbound (international) tourists to travel
to the country of the inbound tour operator. The company usually has
highly qualified, multilingual staff who not only offer excellent
geographical and regional knowledge, but an in-depth understanding of
the clients and their respective markets.
Inbound tourist
A traveller who arrives in our country, whose country of origin is outside
of our country (considered an international tourist).
Industrial Agreement
An agreement negotiated collectively between employer and employee
representatives that sets out minimum working terms and conditions, and
pay rates for a specific industry or sector.
Informal research
Research obtained by accessing information already gathered by other
organisations. Also referred to as secondary research.
Intangible products
Products that cannot be touched, e.g. a holiday or insurance.
International Air
Transport Association
(IATA)
A worldwide industry association that represents, leads and services the
airline industry (some 230 airlines globally). IATA seeks to improve
understanding of the industry among decision makers and increase
awareness of the benefits that aviation brings to national and global
economies. It represents the interests of airlines across the globe,
challenging unreasonable rules and charges, holding regulators and
governments to account, and striving for sensible regulation.
Interstate tourist
A tourist who travels from their own state to another state.
Intranet
A computer network where information may be viewed as web pages, but
may only be viewed by people inside an organisation (or other people
authorised to view it); a popular way for middle to large size organisations
to distribute information to staff.
Intrastate tourist
A tourist who travels within their own state.
Leakage effect
Refers to the loss of revenue generated by tourism to the Australian
economy if all or most of an inbound tourist's spending in Australia leaks
back overseas via factors of production (i.e. if international tourists buy
products that are sourced (imported) from or owned by overseas
companies, then the majority of the revenue will go to these overseas
companies and only partly stays in the Australian economy).
Legislation
Legislation, laws, Acts and regulations are all forms of legal terms for
rules established by government bodies to which we must abide by.
Businesses must observe and monitor both National and State legislations
and comply (compliance) with these laws.
Meetings & Events
Australia (MEA)
An industry association for Australian organisations operating Meetings,
Incentives, Conventions & Exhibitions. Purpose is to foster
professionalism and excellence in all aspects of meetings management. It
also promotes the value and effectiveness of meetings as an important
high-yield sector of business travel and tourism.
Multiplier Effect
The flow of spending through an economy (e.g. a local community) from
tourism activities. In its simplest form the multiplier effect is how many
times money spent by a tourist circulates through a country's economy.
Northern Territory Tourist
Commission (NTTC)
A government organisation responsible for promoting and developing
tourism, and giving advice and information to all travellers to the Northern
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Territory.
Occupational Health
Safety Act (OHS)
Legislation defining the roles and responsibilities for management and
staff for the implementation and maintenance of health, safety and
security in a workplace. Compliance with OH&S legislation is mandatory
and codes of practice provide employers with specific guidance on how to
minimise the major areas of risk in business.
Outbound Tour Operator
A company that organises travel packages for outbound tourists (i.e.
tourists travelling outside their country of origin).
Outbound tourist
A person who travels out of their country of origin to another country.
Package tours
A combination of tourism services, such as flights, transfers,
accommodation and sightseeing, packaged into one product for a total
price. Usually developed by tour wholesalers and promoted via a brochure
or flyer distributed to retail travel agents for sale to the general public.
Product launch
When a tour organization (tour operator or tour wholesaler) or supplier
launches a new or updated product into the market, by holding informative
seminars for associated members of the industry (mainly retail travel
agents).
Quality Assurance
The assurance clients receive a consistently high level of quality service.
Tourism Queensland
A government organisation responsible for promoting and developing
tourism, and giving advice and information to all travellers to Queensland.
South Australian Tourism
Commission
A government organisation responsible for promoting and developing
tourism, and giving advice and information to all travellers to South
Australia.
Sustainable tourism
development
Achieving a balance between tourism development and the protection of
the natural environment for use and enjoyment by future generations.
Stopover
A stopover is a stay of 24 hours or more at any city between the origin and
destination of a journey.
Tangible products
Products that can be touched or felt (e.g. a tourism souvenir).
Tourism Tasmania
A government organisation responsible for promoting and developing
tourism, and giving advice and information to all travellers to Tasmania.
Transfer (Air)
A transfer is a change from one flight (service) to another at an
intermediate point which can be less than 24 hours or more than 24 hours.
An online transfer is a change from the service of one carrier to another
service of the same carrier (e.g. Qantas to Qantas). An interline transfer is
a change from the service of one carrier to the service of another carrier
(e.g. Qantas to British Airways).
Tourism Australia
Tourism Australia is a statutory authority of the Australian Government,
which promotes Australia as a tourism destination internationally and
domestically and delivers research and forecasts for the industry. Its
objective is to increase both domestic Australian tourism and inbound
tourism.
Tourism Destination
Region(s) (TDR)
The town, city or country visited by a traveller (can be more than one
place).
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Tourism Forecasting
Council (TFC)
A government organisation responsible for gathering research and
statistics to forecast tourism statistics and trends, to assist tourism
organisations to develop long-range plans.
Tourism NSW
A government organisation responsible for promoting and developing
tourism, and giving advice and information to all travellers to New South
Wales.
Tourism Victoria
A government organisation responsible for promoting and developing
tourism, and giving advice and information to all travellers to Victoria.
Tourist Generating
Region (TGR)
A town, city, region or country that has a consistent trend of supplying
certain destinations with tourists. E.g. Australia is a TGR for the
destination of Bali. That is, Bali experiences a high trend of Australian
tourists.
Tourism Western
Australia
A government organisation responsible for promoting and developing
tourism, and giving advice and information to all travellers to Western
Australia.
Trade Practices Act
The Trade Practices Act 1974 is legislation requiring services be offered
with due care and skill, and prohibits fraudulent business practices. The
Trade Practices Act offers protection for the consumer.
World Tourism
Organisation (WTO)
The World Tourism Organisation is a significant global body, concerned
with the collection and collation of statistical information on international
tourism. This organization represents public sector tourism bodies, from
most countries in the world and the publication of its data makes possible
comparisons of the flow and growth of tourism on a global scale.
World Travel and Tourism
Council (WTTC)
The World Travel & Tourism Council (WTTC) is the forum for business
leaders in the travel and tourism industry. Its members comprise over 100
of the world’s leading companies within the industry. WTTC has a unique
mandate and overview on all matters related to the industry, by raising
awareness of travel and tourism as one of the world's largest industries.
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