083 417 6173 / katharinepri@gmail.com PROFILE A dynamic and versatile individual with a wealth of operational management experience in Corporate, Retail, Hospitality, Tourism and Event Management industries Business acumen, solid operational and project management experience Basic financial management know how Administrative capabilities – implement effective systems and procedures PR ability and strong organizational skills Keen problem solving ability, solution focused and tenacious Achievement driven High level of professionalism, goal orientated Interpersonal and relationship building ability Extensive events management capability Strong service and quality orientation coupled with attention to detail Strong leadership abilities – ability to mentor, train and empower others Staff management ability – HR management and staff relations experience Strong effective communication abilities Ability to handle pressure, shows flexibility and has high energy levels Initiative and flair EMPLOYMENT Current General Manager LIFE ELEMENTS Life Elements is a distribution company that supplies health shops, health practitioners and private customers with a variety of the best health supplement products in the world. Life Elements currently has the sole distributorship with the Synergy Co. and with HealthForce Nutritionals and is an affiliate partner with the Mother Earth Mineral company. Life Elements services a large wholesale market and in addition has a busy online retail shop. The Life Elements products are all 100% organic plant food. 2010 – 2011 General Manager WEAREVER CC t/a STRIP CLOTHING STRIP Clothing - an active and fashion wear manufacturing company originally from Johannesburg and now operating out of Cape Town. STRIP Clothing is a wholesale business supplying 20 shops across South Africa and also has a retail shop and trunk show pop up shop offering active wear including yogawear, gymwear and lifestyle garments to a dedicated customer base both in Cape Town and in Johannesburg. Responsibilities Office management – full scope of office and warehouse management Stock control – stock-take system, managing stock movement Customer liaison – managing customers, enquiries and general customer relations Administration management – systems, files, contracts, agreements Financial management - debtors and cash book management, collecting payments, managing the budget, creditors payment preparation, PASTEL Website management – changes and adjustments to website from the back end General management - orders, deliveries and purchasing Staff management – training, rosters, payroll, leave and HR responsibilities PR & Marketing – demo’s, educational in-store promotions, media enquiries Event management – expo’s, trunk shows and launch events 2010 – Current Management Consultant ROSE QUARTZ CC t/a THE ROSE CAFÉ The Rose Café situate is a gift shop and florist offering clients a flower and décor management service for events, weddings and functions as well as a regular florist service doing arrangements, delivered bouquets and ready to buy bunches of flowers. The Rose Café offers specialises in bridal bouquets and retinue flowers. Workshops are held every month offering clients the opportunity to learn different skills around flower arranging, gifting and floral art. My role at The Rose Café is to grow the business and to mentor and develop the abilities of the two young woman who run the shop. I work approx 15 hours per week on this project. Responsibilities Staff mentorship – mentor staff in the development process of the business New business – create new offerings that generate different streams of income Financial training – train staff in the monthly admin and finance procedures Budgets and forecasts – plan the monthly and annual income and expenditure Merchandising – assistance in effective buying and display of merchandise Creative – hands on management of all displays, windows and shop lay out Stock system – implement an effective stock procedure system, monitor regularly PR/Marketing – social media, website and database management/mentorship 2008 – 2010 Operations and HR Manager GREATERGOOD SOUTH AFRICA – Cape Town GreaterGood SA Trust, an NGO is a social investment brokerage organization connecting donors with some 2000 NGO’s registered on the GreaterGood SA website. In addition the organization provides an effective CSI service and program to the corporate market for their corporate social investment project needs and requirements. GreaterGood SA launched SASIX in 2007 – South African Social Investment Exchange – modeled on the financial stock exchange system – where corporate and donors can invest in a project or projects of their choice listed on the exchange, follow up on the progress, get regular reports and feedback on the project and remain involved for the entire duration of the project. Responsibilities HR management – recruitment, staff relations, developing staff, disciplinary procedure, effective and accurate upkeep of staff records, employment contracts, files and HR Guidelines. Team building and effective management of team Office management – reception, maintenance, administration and general day to day running of the office and the team PA duties to the directors of the organization – arranging and managing board meetings and board report submissions Planning, booking and organizing travel and accommodation requirements for members of the team Event and campaign management – planning and organizing of workshops, presentations, campaigns and events nationally Overseeing the different departments within the organization Monthly Operational and HR reporting 2001 – 2008 Operations and Event Manager ANGLOGOLD ASHANTI LIMITED GOLD OF AFRICA MUSEUM – Cape Town The Gold of Africa Museum houses a collection of 350 gold artifacts representing major regions of West Africa and is funded by AngloGold Ashanti Limited. The Museum complex includes a retail outlet, presentation suite, a goldsmith workshop and coffee shop and venue hire facility. Operational and Event Management Client liaison, event management, planning, organization and implementation Supplier, contractor and service provider liaison Hands on management and hosting of each event Executive PA to the museum director – managing travel requirements and detailed organisation and planning of director’s schedule HR and staff management – permanent team of 12 people as well as part-time consultants and outsourced contractors General management of the museum and the business units within General management of museum projects and community projects Managed maintenance and preservation of the premises Security management – managed a team of 6 guards on a 24 hour guarding system, ongoing upgrades and upkeep of extremely high powered security system and procedures protecting an invaluable collection and building Enforcement and upkeep of safety and environmental legislation Business and Strategic Planning – business development and ongoing project development to ensure new, unique and different options were developed, offered and marketed effectively to the museum’s visitors/clients in the various industries utilizing the museum’s products and services. Implementation and administration of corporate policies and procedures Liaison and relationship management with landlord and tenants Administration – developing and implementing effective office management procedures, policies and systems Financial Management Development and management of annual operational budgets for the museum Developed effective ways to generate income and curb expenditure Developed and managed the required accounting procedures Developed and managed effective financial and stock systems for shop sales Managed POS system for business units throughout the museum Managed bookkeeper and administrator Financial monthly and quarterly reporting Marketing and PR Marketing, PR and promotion to Tourism, Arts & Culture, Schools, Events, Local, Business/Corporate and Private Sector Attending trade shows and being the “face” of the Museum locally and abroad – Tourism Indaba Durban – World Travel Market and ITB Berlin Development and management of promotional and marketing material – advertising, newsletter and database management, brochures, promotional material – souvenir guide, audio guide, tourism radio material. Website management – development, upkeep and ensuring the website is effective and generating interest on an ongoing basis Liaison and management of the design team at GLOO Digital Design Liaising with travel journalists from all over the world creating opportunities to feature the museum in travel publications Marketing highlight: Brazilian Magazine fashion shoot using the museum’s artifacts to launch new fashion publication at Sao Paulo Fashion Week 2006 TV appearances: Brazilian TV Fashion Channel, Top Billing, Pasella, SABC – featured in a number of educational and arts & culture productions Local and international magazines, travel publications, brochures and guides Achievements Responsible for building and developing the venue hire facility into an income generating aspect of the business. Developed ongoing repeat business Developed and managed the joint partnership with GOLD Restaurant Won a number of Design Awards from SAMA for promotional material Won the Service Excellence Award for Museums in SA at Indaba 2008 1997 – 2001 General Manager BARRISTERS GRILL ROOM AND CAFÉ ON MAIN Financial management procedures and systems – implementation and Administration, bookkeeping and financial reporting Banking and management of petty cash, cash wages and payments to suppliers Stock control of all restaurant stock – food, liquor, crockery, glassware, etc Stock take procedures, responsible for stock reporting and consumption reports Procurement of required stock – ordering, purchasing, managing tight controls Budget management – income and expenditure Food and Liquor costings – implementation and management of POS system Salaries and wages – UIF, Pension, Skills Levy, PAYE HR Management – staff organization, rosters, leave periods, planning Staff Training – Service excellence training. Developed a training manual Customer Liaison – Hostessing/running the front of house Service effectiveness and quality control – ensuring high levels maintained Operational day to day running of the business Managed the liquor and food cost percentages at the required levels Achievements Successfully refurbished the establishment to the deadline required Tripled the turnover in a couple of months and then maintained and improved on these figures during the period of my employ Kept the liquor variance below R 500 per week over an extended period of time Reached and maintained the required percentage food and liquor cost figures EMPLOYMENT – SUMMARY 1994 – 1997 1992 – 1994 1990 – 1992 1980 – 1990 Mortons on The Square Administration &Finance Manager Trumps Restaurant/ Margaritaville Administration &Finance Manager Halcyon Hotels – Blues Restaurant Administration & Finance Manager Barristers Grill Room and Wine Tavern Manager REFERENCES Jean Pierre le Roux Angela Wilmans Christopher Till Roxy Mitchell Valerie Wild Peter Gordon CEO: Life Elements Owner: The Rose Café Director: Gold of Africa Museum Greater Good South Africa Pam Edwards Business Services Ex owner – Barristers Grill & Café on Main 082 882 5584 084 404 6051 083 399 5111 083 254 8728 021 689 2480 083 232 6415