Swansea University
Prifysgol Abertawe
Library & Information Services Annual Report
Gwasanaethau Llyfrgell & Gwybodaeth Adroddiad Blynyddol
2004-05
LIS Annual Report 2004-05
1. Introduction
Two of the most significant events of the year reflected the breadth of
services offered by Library & Information Services:
1.1
LIS received some major new collections, reflecting the increased
level of research activity at the University. The most important of these
was the Richard Burton Collection, generously donated by to the
University by Sally Burton.
1.2
Over the year, 100% of University student residences (Singleton,
Hendrefoelan and Beck) were wireless-enabled, allowing students free
access to the campus network and to the Internet.
2. Collections
2.1
2004-05 was an exciting year for new collections in LIS. The most
notable of these was the donation of the Richard Burton Collection by
Sally Burton in June 2005. The Collection is made up of Richard Burton’s
diaries, correspondence, photographs, audio and video tapes, film scripts,
his personal library and other fascinating and unique personal
possessions. The Collection will be invaluable for all types of researcher
and created a huge amount of public interest. We are particularly grateful
to Dr Hywel Francis MP, the Vice-Chancellor, Professor Kevin Williams
and Professor Noel Thompson for their efforts in securing the Collection.
Particular thanks is due to Sally Burton for selecting Swansea University
as an appropriate place for such an iconic Collection. It is planned that the
Richard Burton Collection will form the cornerstone for a major project to
support arts and humanities research in the University and to further
cement our links to the local community (see 5.4 below).
2.2
In July, we acquired the Gwyn Griffiths and Kate Bosse-Griffiths
Collection. This collection, which has major strengths in Egyptology and
other aspects of Ancient History, was built up by two distinguished former
members of staff at the University. It is very appropriate that the Collection
will contribute to the expansion of research and teaching in Egyptology at
the University. It is also a fine example of our commitment in LIS to
2
expanding our research collections to underpin the drive towards research
excellence in the University.
2.3
LIS also continued to extend its range of electronic research
resources during the year. We bought the online and the print versions of
the Oxford Dictionary of National Biography, which contained several
contributions from University staff including some from Clive Towse in LIS.
Subscriptions were taken out for two major e-journal collections: Wiley
Interscience (over 450 titles in a wide range of scientific subjects) and
Emerald (over 120 interdisciplinary titles, with particular strengths in
Management). Other new e-resources included ECCO (Eighteenth
Century Collections Online), Defining Gender Online, Early Encounters in
North America and an extended Newsbank (online newspapers) service.
New e-journal titles included Nature Online, New Scientist Online and
Science.
2.4
After a cautious start, LIS has gradually increased its provision of
e-books. Two major collections were added during the year to encourage
electronic access to key learning resources. The Academic Library
collection has over 20 titles in politics, media studies and anthropology.
The NetLibrary health science and nursing collection has almost 90 titles.
There is a link to the full-text of all of these titles from the Voyager
catalogue.
2.5
To improve access to full-text electronic resources, the Article
Linker service was launched during the summer of 2005. This replaced the
previous LinkFinderPlus service. Article Linker provides a valuable link
between citations discovered whilst searching a database and the full text
for any article, book or conference paper which we subscribe to.
3. Services
3.1
A loanable laptop service was launched during the Spring Term.
Thirty wireless-enabled laptops were bought, each of which could be
borrowed by students for one week at a time. This service proved to be an
instant hit with students and an additional fifteen loanable laptops were
added during the Summer Term.
LIS Annual Report 2004-05
3.2
Immediately after examinations ended in June, work started on the
refurbishment of the Library & Information Centre entrance and service
areas. This project aimed to improve access to the building: our previous
entrance was far too small and circuitous to cope with over one million
visits a year. It also aimed to update our main service points, with the
introduction of self-issue, self-return and a modern book security system.
3.3
The Blackboard e-learning system was upgraded to the Enterprise
version at the start of the academic year, with further enhancements in
July 2005, including content and community systems. The latter upgrade
will greatly improve content management and will allow welcome links
between Blackboard and personal development plans for students. The
use of the system continued to expand, with over 750 Blackboard modules
in use. The joint Blackboard service with Trinity College Carmarthen was
extended until July 2006, providing a model for infrastructure collaboration
between HE institutions in Wales.
3.4
Loans from all branches of LIS totalled 966,380, a 5.5% increase
on the previous year. Continuing a recent trend, the growth in loans was
due to an increased level of remote renewals via Voyager, which now
account for 44.9% of all loan transactions. In response to student requests
and after an analysis of borrowing patterns, most Short Loans were
changed to a simple 24-hour loan pattern. Despite the continuing
expansion in the use of e-journals, inter-library loans increased to 2,110
items borrowed and 5,617 photocopies obtained. Overall visits to the
Library & Information Centre exceeded one million during the year,
showing the centrality of the building to the student experience.
3.5
The wide variety of teaching and research support activities
carried out by the Subject Teams was illustrated by their wide-ranging of
teaching activities and the 18,261 enquiries dealt with during the year. The
Rough Guide to the Information Universe series of seminars for staff and
research postgraduates was further developed. Useful links were also
established with the Postgraduate Training Officer.
The DALLAS
(Distance and Lifelong Learning at Swansea) suite of library services for
part-time and distance students remained popular, with a range of services
like postal loans, book fetching and photocopying assisting students in this
category.
3.6
In September 2004, the first intake of Graduate Entry Programme
Medical students started using LIS. As well as building up a wide range of
new printed and e-resources in Medicine, the Health Sciences and
3
Medical Subject team also delivered a programme of information skills in
Medicine to the GEP students. Also, as a shared appointment with the
Medical School, David Lewis developed a range of e-learning modules for
the new curriculum.
3.7
LIS is the only designated PATLIB library in Wales and is the only
UK HE library to have this designation. The volume of enquires to, and
searches carried out, by our IP Librarian Julie Allan increased significantly.
Julie also delivered a number of seminars on Intellectual Property issues
both with in the University and in other institutions.
3.8
ECDL (European Computer Driving Licence) courseware was
made available on Blackboard for all University staff and students. Thanks
to a large cohort from Health Science, the number of students following
the qualification trebled. A British Computer Society audit in December
2004 confirmed that the LIS ECDL Test centre met the highest standards
in all of the requirements of their Quality Assurance system.
3.9
During the year, LIS organised access to over 250 online courses
for all University staff, as part of the Welsh Networking Ltd e-learning
initiative. These ranged from professional ICT qualifications to business
and professional development skills. The WNL e-learning programme was
also made available to all other HE institutions in Wales and to several
institutions in the rest of the UK.
3.10
Following the trends of the last couple of years, the total amount of
photocopying declined, with a 7.9% decrease compared to 2003-04. Again
following recent trends, this was counter-balanced by a 6.8% increase in
printing.
3.11
The donation of the Richard Burton Collection (see 2.1) made it a
notable year for our archives service. In November 2004, Dr Hywel Francis
MP launched an exhibition in the LIC on family archives, as part of
Archives Awareness month. We also made a successful bid to CyMAL
(Museums, Archives and Libraries Wales) to install environmental
monitoring and water detection equipment and software in our archive
collections.
3.12
Our branch libraries continued to provide a valued service, with
the three larger branch libraries all exceeding 20,000 loans p.a. Following
the Education reconfiguration with SIHE, most of the Education Library
stock with move to the SIHE Townhill Library during the summer vacation
2006, with some relevant stock for other subject areas moving to the LIC.
LIS Annual Report 2004-05
After this move, the South Wales Miners Library will move from its present
rather cramped location in Hendrefoelan House to the former Education
Library building.
4
500
450
400
350
3.13
The Recording Centre for the Blind made a successful move to
digital recording during the summer term, after an intensive period of
training for staff and volunteers alike. Thanks to the hard work of the staff
and volunteers, the Centre continued to produce an astonishing level of
output for their students, with over 1,300 recorded hours and over 9,200
pages brailled. For the first time, volunteer hours were extended into the
evenings during the first two terms and collaboration with other Welsh
HEIs was stepped up.
4. Planning and Performance
4.1
Following the review of the University’s committee structure, the
LIS and the ICT Strategy Committees were merged into a single
Information and ICT Strategy Committee, covering both areas.
4.2
Also reflecting organisational changes in the University, the LIS
Subject Teams were realigned to map on to the ten new Schools.
Similarly, the Information and ICT Strategy Committee agreed that Subject
Funds would operate on a Schools basis from 1 August 2005 onwards.
With the re-structuring of the library materials element of the LIS budget,
the opportunity was also taken to remove the allocation of e-journal bundle
costs across several Subject Funds. Instead, these will now be allocated
to a central fund, as it was becoming increasingly difficult to assign these
between Subject Funds.
300
250
200
150
100
50
0
Strongly
Agree
Slightly Agree Neither Agree
nor Disagree
Slightly
Disagree
Strongly
Disagree
Don't
Know/NA
4.4
In addition to our annual satisfaction survey, a more detailed
survey on University computing facilities and services took place in
December 2004. This was the first survey of its kind since 1998.
Unsurprisingly, given advances in technology and investment in ICT,
satisfaction ratings with University computing had risen significantly since
1998, with an overall rating of 4.1 compared to just 3.1 six years earlier.
Percentage Responses to Overall Satisfaction Ratings 1998-2004
50
45
2004
40
35
1998
30
25
20
15
10
5
4.3
Our main quality process, the annual LIS satisfaction survey, took
place in March 2005. The format of the survey was changed slightly, in line
with a new SCONUL template for user surveys in converged services. This
included more questions on ICT based services and on e-resources. The
overall satisfaction rating of 4.3 (on a scale of 1.0 to 5.0) was the same as
for the previous two years. It was particularly pleasing to see high ratings
for the support given by LIS staff.
Overall Satisfaction Ratings: 2005
0
Strongly Agree
Slightly Agree
Neither Agree nor Slightly Disagree Stringly Disagree
Disagree
Don't Know/NA
The survey also showed high levels of personal ownership of PCs and
laptops, with nearly 90% of respondents owning a computer. This
confirmed the need to roll-out the wireless network to all student learning
spaces.
4.5
The two main planning mechanisms for LIS are our annual
Development Objectives and our five-yearly LIS Strategic Plan. The latter
is updated on an annual basis. For 2004-05, our two primary Development
Objectives were extending the wireless network and installing a new book
detection system and self-issue terminals (see 6.1 and 3.2). Pleasingly,
both were achieved, along with the vast majority of other objectives.
LIS Annual Report 2004-05
4.6
The LIS Strategic Plan for the period 2005-2010 was updated and
was subsequently approved by the Information and ICT Strategy
Committee. The Plan outlines five main areas of strategic planning:





Supporting and enabling the University’s Going for Growth plans
Maximising the opportunities provided by technological change
Redefining the use of space within LIS buildings
Extending our collaboration with other HE institutions and other
organisations in Wales
Refining our quality processes
4.7
Just in case our plans seem like a purely bureaucratic process, it
is worth noting that a major concern in the previous year’s Strategic Plan
was resolved by our refurbishment of the LIC entrance and service points
during the summer of 2005. The following text from the previous year’s
Strategic Plan shows that visions for service improvement can sometimes
be achieved: The current entrance to the LIC is poorly designed and
increasingly shabby. More importantly, it is too small to cope with the
current level of students with 1.1 million visits to the building each year. A
new entrance is needed for the building, replicating a number of other
campus buildings over the last few years, although we would favour a less
radical and costly approach than some recent designs. The current fire exit
to the Mall will provide a wider and more direct route into the building,
without mixing incoming traffic with our busiest service point, the Issue
Desk. The provision of a new entrance will allow us to consider the
relocation and redefinition of our two main service points, the Information
Desk and the Issue Desk. This will also be the logical time to update our
rather archaic stock security system (LIS Strategic Plan 2004-05, Section
3.2).
4.8
LIS also seeks to benchmark its service performance against
comparable institutions. As well as confirming our relatively low
expenditure on staff compared to other university libraries (see 6.1 below),
the SCONUL Annual Library Statistics also show that our expenditure on
information provision (books, journals, e-resources, binding and interlibrary loans) is relatively high.
Information provision expenditure per FTE user (£)
2000-01
Swansea
114
2001-02
2002-03
2003-04
111
113
126
5
Pre-1992
universities
96
95
99
98
UK average
81
79
78
81
Aberystwyth
104
90
94
92
Bangor
n/a
n/a
62
n/a
Cardiff
150
142
138
157
Glamorgan
63
65
68
85
SIHE
73
55
61
59
5. Partnerships and Projects
5.1
LIS continued its participation in a wide variety of projects and
partnerships during 2004-05. Probably the most colourful of these was the
Marching Forward! exhibition of Welsh banners. This ran from July until
September 2005 at Newport Museum. The exhibition was funded by
CyMAL (Museums Archives and Libraries Wales) and was curated by Siân
Williams of the South Wales Miners’ Library. As well as some striking
miners’ banners from our collections, the exhibition also included a wide
variety of banners, ranging from Sunday Schools to Trades Unions. The
exhibition was opened by Alun Pugh, Minister for Culture, Welsh
Language and Sport, who has a keen personal interest in this area. Our
partnership with CyMAL continued, with their contribution to a £49K
Heritage Lottery Fund award. This will support conservation work on five
banners in the South Wales Coalfield Collection and the creation of
twenty-two replica banners.
5.2
Professor Anne Borsay in the School of Health Science received
an award of £54K from the Wellcome Trust in January 2005 to produce a
published guide for researchers on medical history in the South Wales
Coalfield Collection. This supported the appointment of a full-time
researcher, Dr Sara Brady, to work in the Archives and in the Miners’
Library to produce the guide. A conference is planned for December 2005
to disseminate the work of the project. These awards during the year
confirmed the potential of the SWCC both for research and as a source of
income to the University.
LIS Annual Report 2004-05
5.3
The South Wales Coalfield Collection Development Committee
met twice and continued to provide an invaluable source of ideas for the
further development of the Collection. The SWCC Development Strategy
was revised during the year. This took account of positive development
like the donation of the Richard Burton Collection and the University’s
appointment of leading researchers on South Wales history and culture
like Professor Chris Williams and Professor Dai Smith.
5.4
Following the donation of the Richard Burton Collection (see 2.1),
a Richard Burton Centre Advisory Board was established, chaired by Dr
Hywel Francis, MP. The Advisory Board will build partnerships to deliver
the vision of the Richard Burton Centre which will:



Establish an international centre for excellence in scholarship in
the arts and humanities
Exhibit and preserve the Richard Burton Collection, along with
related collections
Reach out to the local community through a range of communitybased initiatives
5.5
The Welsh Video Network Support Centre, with LIS as the lead
partner along with Information Services in the University of Wales
Aberystwyth, continued to provide an efficient service to ever HE and FE
institution in Wales. This was confirmed by a major external review of the
service in May 2005, which confirmed the cost savings offered by the
WVN for both teaching and administration. The review also concluded that
the Support Centre and the help it offered to both teaching and IT staff
was highly commended.
5.6
Similarly, the JISC FE Regional Support Centre for Wales had
equally good feedback from customers, being consistently ranked as one
of the most highly rated RSCs in the UK. Again, this is a partnership with
Aberystwyth, with LIS as the lead partner. Pending a review of UK-wide
provision by JISC, the RSC’s funding was extended until mid-2007.
5.7
LIS also took part in some other JISC-funded projects. Alex
Roberts carried out an evaluation of the EMOL (Education Media Online)
service. Chingwoei Gan played a leading role in an LDAP-based
authentication project. We also joined Aberystwyth, who were the lead
partners, and the National Library of Wales in the Repository Bridge
project. This is investigating the feasibility of exporting e-theses to a
national e-thesis repository.
6
5.8
We also established a good working relationship with our
colleagues in Student Support Services. This was exemplified by the joint
appointment of Nathalie Richards, who divides her time between Student
Support and the LIS Systems Team to meet the ICT needs of students
with disabilities.
5.9
Our range of partnerships with local and regional organisations
also continued to extend. The ATLIS library partnership for all library
services in Swansea and Neath Port Talbot made two successful bids to
CyMAL. These will support the development of pilot reciprocal access and
borrowing schemes for local lifelong learners. ATLIS also held a
successful and well-attended conference in Port Talbot in June 2005,
which has led to further collaboration between local libraries.
5.10
Following the HEFCW-Funded HELP project, which looked at
opportunities for collaboration between HE libraries in Wales, LIS played
an active role in the newly-established WHELF (Wales Higher Education
Libraries Forum) Development Group. This led to the preparation of a twoyear WHELF Action Plan to maximise collaboration initiatives. LIS was
also one of five HE libraries in Wales to participate in the pilot Ask Cymru
service, which provides an electronic and telephone enquiry service on
Welsh topics. We also continued to liaise with the National Museums and
Galleries of Wales, in preparation for the opening of the National
Waterfront Museum in Swansea in October 2005.
5.11
July 2005 saw the annual FIL (Forum for Interlending) conference
being held in Swansea. Over seventy inter-library loans staff from
academic and public libraries across the UK attended this three-day
conference, which Nina Whitcombe helped organise with her usual
efficiency.
6. ICT Infrastructure
6.1
The extension of the wireless network, supported by HEFCW
Capital Funding, accelerated during the year. As a rolling programme all of
the student residences on the Singleton campus (including the new halls),
Hendrefoelan and then Beck were wireless enabled. By June 2005, 100%
of University-owned student residences had free access to the Internet
and to the campus network. This proved extremely popular with students
with very high take-up rates: the number of concurrent users often reached
over 900. The roll-out across the Singleton campus also continued, with
LIS Annual Report 2004-05
7
the Grove Building and some other key areas being enabled. This
programme will continue during the 2005-06 session.
MAN and the Lifelong Learning Network for Wales, as part of broader
plans for an aggregated public sector network for Wales.
6.2
Improvements to the rest of the campus network also continued,
with the upgrading of the campus network backbone to 10 Gigabits.
Planning also started for the high bandwidth needs of the Institute of Life
Science development and the Blue C supercomputer. A multi-point access
node to support research collaboration was installed in the Digital
Technium. On a micro-level, the greylisting system was further revised and
proved to be very effective in blocking most spam e-mail messages.
7. People
7.1
Compared to the norms in the UK-wide SCONUL Annual Library
Statistics, LIS spent a higher proportion of its budget on information
provision and a lower proportion on staff costs.
Swansea
6.3
At the end of the academic year, after discussions with the WDA,
the Network Team took over responsibility for the VPN (Virtual Private
Network) for all Techniums in South West Wales, continuing our
involvement in this key area of third mission activity.
6.4
The University’s very favourable ration of student PC provision
(below one to six) was maintained, thanks to the earmarked HEFCW
Capital Funding. In total, over 800 student PCs were replaced in
departments and in LIS buildings during the two summers of 2004 and
2005. In response to student requests, name-based student e-mail
addresses were introduced.
6.5
Despite progress in these areas, the Systems Team faced an
unexpectedly difficult year. Most of this was due to a major hacking
incident in October 2004. This necessitated the rebuilding of systems and
delayed the introduction of the Exchange 2003 e-mail service. There were
also persistent and complex problems with back-up hardware and
procedures, exacerbated by staff shortages. These factors contributed to
an unacceptably long downtime for the staff e-mail service in July 2005. To
avoid these problems in future, external consultants were used to upgrade
security and to start the migration to Exchange 2003. The e-mail problems
also received an external audit during the 2005-06 session.
6.6
In collaboration with ACU and Finance, a re-procurement process
was undertaken for the University’s PC suppliers. LIS also assisted
Marketing and ACU in the selection of the Terminal 4 web content
management system and helped pilot the system.
6.7
LIS staff continued to play a leading role in Welsh Networking Ltd
and South Wales MAN strategic planning. Chris Price expanded his role
as part-time Development Officer for WNL. LIS will continue to make a
significant contribution to planning the re-procurement of the South Wales
Information provision as a % of total
library expenditure
51
Pre-92
Universities
38
Staff expenditure as a % of total library
expenditure
41
46
UK
Average
36
50
7.2
A total of 157 staff worked in LIS (see Appendix 2), with a full-time
equivalent total of 115.1. Of these, 65% were funded from the LIS central
budget, with the remaining 35% funded from external projects or direct
income.
7.3
For the third year running, staff turnover remained relatively
stable. New staff appointed included Gareth Ayres (Network Team), Sara
Bowen and Stephen Storey (temporary job-share in the Health Science
and Medicine Subject Team), David Lewis (E-Learning Officer, Medical
School), Aled Morris (WVN) and Katrina Dalziel (Health Science and
Medicine Subject Team). It was pleasing to see three staff being promoted
within LIS: Jean Brewer (Telephones Switchboard Supervisor), Phil
Davison (WVN Manager) and Mary Hollyman (Acting Head of the
Education Library).
7.4
Three LIS staff either started or renewed secondments to other
organisations: Madeleine Rogerson (MLA North-West), Rob Symberlist
and Steve Williams (both UKERNA).
7.5
The year also saw the retirement of a number of staff with very
long service in the University: Marilyn Davies, Jennette Lewis, Mike
Llewellyn, Judy Selby and Doreen Sullivan. Leavers included Elaine
Edwards, Ann Hopkins, Karen Morgan and Susan Prosser. Following two
LIS Annual Report 2004-05
retirements, the Binding section was merged with Periodicals, under the
leadership of Ann Preece.
7.6
Following a successful pilot during the 2004 calendar year, the
University flexi-time system was adopted for LIS staff from the start of
2005. Unfortunately, central funding was unavailable for a formal out-ofhours ICT cover system.
7.7
As can be seen from Appendix 3, LIS staff managed to maintain a
strong commitment to professional activities. Sara Marsh was asked to
chair the new SCONUL Group on Access. Tony Ollier was Chair, of the
WREN (Welsh Research and Education Networks) User Group and
Vice Chair of HEWIT (Higher Education Wales IT Directors). Paul
Reynolds continued as chair of the HEPCW Library Group. Martin Price
was chair and Andrew Brown Secretary of the Endeavor EndUser Group.
Chris West continued as secretary of the SCONUL Working Group on
Performance Improvement.
Total expenditure
4,748
4,517
These figures do not include project income or HEFCW ICT funds.
Resources
Campus connectivity (as at 31 July 2005)
Data Rate
(Mb/s)
10,000
Cable type
Connection type
10 Gb/s
Switched 10 Gigabit Fibre
1,000
Cat 5 UTP
1,000
Fibre optic
Switched Gigabit
Ethernet
Switched Gigabyte
Ethernet
Switched Fast Ethernet
Switched Fast Ethernet
Switched Ethernet
100
Fibre optic
100
Cat 5 UTP
10
Cat 5 UTP
Total Connections
2004-05
Dial-in logins
7.8
Visitors to the Library & Information Centre included Ms Sally
Burton, Kim Collis (Head of the West Glamorgan Archive Service), Dr
Hywel Francis MP and Stephanos Mastoris (Director of the National
Waterfront Museum).
Christopher West
Director of Library & Information Services
October 2005
LIS Budget
Income
Block grant
Direct LIS income
Total income
Expenditure
Staff
Other expenditure
2004-05
£K
4,368
380
4,748
2003-04
£K
4,173
344
4,517
Total registered student accounts
Accounts created during year
Accounts used during year
2,399
2,118
5
0
2000
1000
200
135
10
5250
40
7,508
15
6300
50
7,500
54,096
31,200
2004-05
24,715
9,530
6,845
2003-04
23,921
7,727
1,485
Student PCs in LIS buildings (as at 31 July 2005)
Total UWS student PCs (open access &
departmental)
2004-05
417
45
13
31
506
2003-04
454
13
31
498
1,825
1,827
Stock and catalogue records
Books and pamphlets added
2,536
2,212
2003-04
Student PC service
Library & Information Centre
Loanable Laptops
Natural Sciences Library
Education Library
Total
Appendix One:
Summary of LIS Statistics 2004-05
8
Periodicals
Current subscriptions (print-only or print +
2004-05
16,590
2003-04
24,001
2,939
2,943
LIS Annual Report 2004-05
electronic)
Current subscriptions (electronic-only)
Individual links to Internet titles
Bound volumes accessioned
New subscriptions
Cancellations
Audio-visual material added
16,214
25,789
555
119
85
8,613
25,168
654
84
65
214
365
26
22
Archive accessions
Donations added
325
746
Relegations and withdrawals
Books relegated to store
Periodicals relegated to store
Books withdrawn from stock
Periodicals withdrawn from stock
148
28
2,999
1,427
42
1,626
24,850
3,095
Conservation
Books bound
Periodicals bound
89
1,540
50
1,395
Catalogue records added
New books
Serials
Other (p/copies, software, AV, &c)
Retrospective cataloguing
Total MARC catalogue records
Total item records (total barcoded stock)
9,257
1,759
1,116
1,831
459,684
801,127
8,669
4,835
1,971
2,521
448,889
804,351
Services
Public Services
Visits to the Library & Information
Centre
Registered users
Undergraduates
Full-time, diploma
Part-time, access, nursing
Full year
Postgraduates
Full-time
Part-time
SWML only
PGCE
Total students
Staff
2004-05
1,031,562
2003-04
1,135,215
9,718
1,489
3,218
9,553
2,133
2,722
2,100
1,566
29
489
1,632
1,186
21
791
18,609
17,247
5621
5,088
External borrowers
Individual borrowers
SIHE MEd students
SCONUL Research Extra
UK Libraries Plus
Total external borrowers
Total registered borrowers
9
106
4
52
59
221
207
64
45
94
410
24,451
22,745
2003-04
Loan and renewal
transactions
Library & Information Centre
LIC Software Loans
Education Library
Natural Sciences Library
Morriston Library
South Wales Miners’ Library
Banwen
Internet renewals (all branches)
Total loans and renewals
Loans to main user groups
Undergraduates
Full-time, diploma
Part-time, access, nursing
Full year
Postgraduates
Full-time
Part-time
PGCE students
Staff - academic
Staff - support
External borrowers (individuals)
SIHE MEd students
SRX borrowers
UK Libraries Plus
Reservations (for items at these
locations)
Library & Information Centre
Education Library
Natural Sciences Library
Morriston Library
South Wales Miners’ Library
Banwen
Total reservations
Inter-Library Loans
Items borrowed
Photocopies obtained
Lent to other libraries
442,482
3,014
22,707
29,620
23,004
8,998
2,524
433,671
966,380
423,103
2,892
31,475
30,640
24,791
9,621
2,112
391,002
915,636
521,424
41,823
106,764
471,190
137,639
1,621
157,476
23,920
17,654
75,746
1,862
4,423
0
76
11
156,499
27,461
18,628
74,738
1,693
4,573
829
1,654
1,527
22,224
717
2566
429
106
13
26,055
18,542
841
1,649
344
68
13
21,457
2,110
5,617
773
1,945
3,242
1,030
LIS Annual Report 2004-05
Total full text articles from these eresources
Information Services
Archives
Documents produced
Visitors
Total enquiries
2,668
298
320
1,446
166
273
809
722
97
860
643
95
Enquiries (LIC only)
Information Desk
IT Helpdesk: logged calls
18,261
3,204
25
18,256
3,706
Total enquiries at LIC information
points
21,490
21,962
1,623 (LIC)
2,480
243
172
2,908
(incl 1089
abstracts to UWS
Ventures)
793
(incl 535 for IP
Wales research
into UK HEIs)
55
251
150
70
South Wales Miners’ Library
Visitors
Total enquiries
Book boxes
DALLAS requests (LIC & SWML only)
PATLIB requests
IP queries
Patent queries
Patent copies supplied
Searches carried out by staff (includes
1,500 trademark searches for IP Wales
project)
Visitors
392,268
389,178
E-books (page requests)
ABC-Clio
Academic Library
NetLibrary
739
2317
208
n/a
n/a
n/a
Total
3264
n/a
2004-05
2003-04
735,266
309,365
63,353
106,080
9,084
1,223,148
819,037
309,688
82,998
106,290
22,329
1,327,629
4,580
n/a
1,162,021
1,087,880
1,370
579
9,270
1,309
656
10,763
Photocopying
LIC: self-service
LIC: staff
Education Library
Natural Sciences Library
South Wales Miners’ Library
Total photocopying
Microform reader-printer
Printing
Digital Resources
Full-text accesses to major e-resources
2004-05
American Chemical Society
Blackwell STM
Early English Books Online
EBSCO Business Source Premier
IEL
Ingenta
JSTOR
LION (Literature Online)
Metapress
OVID (inc. Psyc-Articles)
Oxford University Press
ScienceDirect
SwetsWise
Times Digital Archive
Wiley
5,127
35,776
503
24,399
11,602
12,697
83,944
7,765
11,659
15,024
6,015
124,210
22,462
16,489
14,596
1,708
20
2003-04
4,092
49,800
870
27,231
14,985
8,462
75,325
7,509
n/a
8,580
4,076
134,605
27,324
11,726
7,385
10
Recording Centre for the Blind
Hours recorded
Hours recorded for the RNIB
Braille pages printed
Appendix 2: LIS Staff (at 31 July 2005)
Management Team
FTE total
Director of LIS
Christopher West
1.00
Deputy Director
Sara Marsh
1.00
Deputy Director
Tony Ollier
1.00
Head of Public Services Martin Price
Head of Bibliographic
Services and Finance
Paul Reynolds
Head of Training and
Awareness
Maureen Saunderson
1.00
1.00
1.00
Total
6.00
6.00
Admin Team
Elizabeth Evans
0.60
Elaine Hutchinson
0.50
Natalie Evans
0.50
LIS Annual Report 2004-05
Accounts
Janice Jones
1.00
Cash handling
Jean Bellingham
0.57
Claire Vivian#
0.32
3.17
Total
11
5.04
3.17
Total
14.14
Bibliographic Services
Head of Bib Services
Information Systems
Librarian
Deputy Info Sys Lib
Assistant Librarian
Cataloguing
Paul Reynolds
Network and Systems Services
Andrew Brown
1.00
Deputy Director
Web Development
Officers
Neil Smyth
0.50
Pam Beardsmore
1.00
2.50
Book Orders
Senior Library Assistant Kathy Sivertsen
1.00
Library Assistants
Rosalyn Condon
0.50
Jane Pressdee
0.20
Linda Pritchard
0.60
Veronica Rowlands
0.80
Madelene Scott
0.50
Learning System &
Software Manager
MLE Development
Officer
1.00
Library Assistants
Christine Hunt
1.00
Diane Darrell
1.00
Stock editing and
Shelving
Mostyn Jones
0.50
Alex Roberts
0.50
Clive Richards
1.00
Lia Papachristou#
1.00
Learning Technologist
David Lewis#
1.00
MLE Systems Officer
Chingwoei Gan#
1.00
Administrative Assistant Muriel Thomas
0.40
5.40
Network Services
3.60
Network Manager
Paul Matthews
1.00
Network engineers
Gareth Ayres#
1.00
Nigel Morris
1.00
Ian Morris#
1.00
Jezz Palmer#
1.00
Paul Manning
1.00
Periodicals
Senior Library Assistant Ann Preece
Tony Ollier
3.00
5.00
Systems Services
Systems Manager
Systems Administrators Carl Evans#
1.00
Dean Jones
1.00
Senior Library Assistant Lynne Cooling
1.00
Lynn Hickman
1.00
Shelvers
Colin Brown#
0.53
Nathalie Richards
0.50
June Collins
0.32
Ian Vine
1.00
Lorraine Dixon#
0.21
Gareth Wilson#
1.00
Liz Harry
0.32
Vacancy
1.00
Colin Lawson#
0.21
Jeff Bell
1.00
Barbara Newman
0.32
Paul Ridgway
1.00
Sophie Randell#
0.32
Julie Samuel
0.32
Telecomms
Lena Stokes
0.32
Telecomms Engineer
Peter Deacon#
1.00
John Stuckey#
0.53
Telecomms Assistant
Geraldine Roberts#
0.71
Christine Thomas
0.32
Operators
Jean Brewer#
1.00
Technicians
9.50
LIS Annual Report 2004-05
Carol Bullock#
0.50
Issue Desk Librarian
Sue Miller
1.00
Sue Graham#
1.00
Deputy
Joy Burton
0.71
Anne Morgan#
0.50
Library Assistants
Maureen Bailey
0.49
Kay Williams#
0.50
Marie Bevan
1.00
Mark Davies
0.32
Sylvia Dickie
0.34
Sarah Founds
0.49
Jill Grigg
0.32
Celia Harries
0.61
Holly Haynes
0.33
5.21
25.11
Total
Training and
Awareness
Head of Training and
Awareness
Maureen Saunderson
Training Assistant
Pat Toland#
1.00
Kim Isaac
0.32
Clerical Assistants
Hanna Estall#
0.39
Sue Jarvis
0.61
Melissa Harris#
0.58
Gail Jones#
0.30
Hussam Kassem
0.25
Joanne Lewis
1.00
Public Services
Sue Morgan
0.34
Head of Public Services Martin Price
Pauline Parker
0.30
Subject teams
Carol Stevens
0.76
Total
1.97
Total
1.97
Arts Librarian
Ian Glen
1.00
Deputies
Bernie Mathias
1.00
Inter-Library Loans
Clive Towse
1.00
Senior Library Assistant Nina Whitcombe
1.00
Deputies
Mark Davies
0.50
Jane Pressdee
0.80
Glen Donnachie
1.00
Kim Llewellyn
0.71
Richard Hobley
1.00
Sue Sims
0.53
Carl Shopland
1.00
Richard Cobley#
0.24
1.00
Helen Davies#
0.49
1.00
Elaine Hutchinson
0.50
0.80
Paul Johns
1.00
Darren Michael#
0.24
Alyson Phillips#
0.24
Science and Engineering
Librarian
Alasdair Montgomery
Deputies
0.50
Susan Glen
1.00
Neil Smyth
0.50
Social Science and
Business
Michele Davies
1.00
IT support manager
Deputies
Carine Harston
0.20
Staff IT support
Avril Rolph
0.60
Software Advisor
Gill Morris
0.60
Rachael Whitfield
0.60
Law Librarian
Sean Barr
1.00
Deputy
Health & Medical
Sciences Librarian
Julie Allan
Deputies
IT support
Lori Havard#
Clare Boucher#
Katrina Dalziel#
Clerical Assistant
Issue Desk
Marion Michael#
IT support assistants
Student IT support
IT support assistants
1.00
12.80
12
9.49
2.30
LIS Annual Report 2004-05
Vacancy#
South Wales Miners'
Librarian
0.24
PC support
IT support assistant
Facilities Manager
Trevor Evans
Jeremy Collins
1.00
1.00
8.19
Siân Williams
1.00
Senior Library Assistant Jo Waller#
0.60
Library Assistants
Helen Leatham
0.70
Mandy Orford
0.71
Sue Thomas#
0.24
Archivist
Elisabeth Bennett
0.51
Clerical Assistant
Sue Thomas#
0.39
Manager
Kathy Williams
1.00
Clerical Assistants
Wendy Gibbon
1.00
Sarah Jones
0.51
Lesley Morgan#
0.29
1.00
13
3.25
Archives
Senior Library Assistants Carine Harston
Katherine Jones
0.18
0.18
Total
34.14
Branch Libraries,
Archives and
Recording Centre
Deputy Director
0.90
0.36
Recording for the Blind
Centre
Sara Marsh
2.80
Total
Natural Sciences
Librarian
Alasdair Montgomery
0.50
16.65
Attendants
Senior Library Assistant Caroline Rauter
1.00
Dai Elvin#
0.42
Library Assistants
Maureen Brooks
0.65
Jonathan Woolway#
0.20
Joanne Demmler#
0.27
Vacancy#
0.20
Rebecca Kelleher
0.28
Hannah Meiklejohn#
0.34
Sarah Mullen#
0.27
Lynne Tithecott
1.00
Education Librarian
Mary Hollyman
Senior Library Assistant Joyce Ahern
Library Assistants
Caroline Crudge
Amanda Davies
FE Regional Support
Centre
0.20
0.27
Sandra Harris
0.64
Liam McCarthy
Projects
1.00
0.22
Manager
Enid O'Shea#
1.00
Information Advisor
Lis Parcell#
1.00
Technical Officers
Jon Agland#
1.00
Chris Price#
1.00
Peter Scott#
1.00
Justin Spooner#
1.00
Administrative Assistant Muriel Thomas#
0.60
0.40
Lesley Morgan
0.28
Jane Phillips
0.69
0.69
0.82
4.31
1.00
Elaine Gale
0.82
Total
5.39
Video Network projects
Team leader
Philip Davison#
1.00
Technical officers
Richard James#
1.00
6.60
LIS Annual Report 2004-05
Project administrator
Aled Morris#
1.00
Alex Roberts#
0.30
Deirdre Magoris#
1.00
4.30
Total
Alex Roberts#
0.20
0.20
Totals
Julie Allan#
1.00
1.00
Steve Williams#
1.00
1.00
UKERNA networking
Technical specialist
115.10
Total LIS Staffing
IP Wales
Librarian
115.10
# = externally funded.
Dafydd ap Gwilym
Technical officer
14
Total projects
13.10
Appendix 3: LIS Staff Publications, Talks and
Professional Activities
LIS staff publications, talks and professional activities
Julie Allan
Member, CILIP Standing Committee on Business Information (SCOBI)
Member, PATLIB UK Network
"A new intellectual property information service for Wales: Swansea
University Library joins the PATLIB network". SCONUL Focus 32,
Summer / Autumn 2004, pp.40-41
Total LIS FTE staff
Total persons
2004-05
115.10
157
2003-04
111.94
152
FTE staff funded from LIS staffing budget
FTE staff funded from other sources
74.43 (65%)
40.67 (35%)
75.39 (67%)
36.55 (33%)
Academic-related FTE staff
Technical FTE staff
Clerical and related FTE staff
Manual FTE staff
60.58
2.00
47.66
4.86
56.81
2.00
48.37
4.76
"Patent and trade mark statistics in Wales", Wales Journal of Law and
Policy, 4 (1) 2005, pp.122-127 (with Andrew Beale)
Presentations on intellectual property and the work of IP Wales at a range
of internal and external events including:
WDA's 'Wales Innovators Network', South West Meeting (February)
IP event for the WDA's competition finalists for 'Technium Challenge'
(March)
"Innovation Toolkit" course offered by Swansea University Research and
Innovation Office to local companies (April)
Research briefing to Welsh Higher Education Technology Transfer
Managers (April)
WDA's 'Innovation & Technology Counsellors' (ITC's) (May)
UWIC final year Textiles students (May)
Gareth Ayres
"Installing a wireless network in Halls and supporting students", talk at
Gregynog WHELF/HEWIT Colloquium, June 2005
Elisabeth Bennett
Vice Chair, Archives Council Wales
Member, Society for the Study of Labour History, Archives and Resources
Committee
Member, Archives Hub, Contributors and Users Forum
Member, Archives Network Wales, Project Board and Project
Management Group
LIS Annual Report 2004-05
“Writing a successful bid”, talk at the CyMAL Grants Workshop, 8
December 2004
Clare Boucher
Meetings Secretary, CILIP University College and Research Group Wales
"You can't teach it all in one day: using e-learning to reinforce information
skills teaching", talk to the Health Libraries Group Conference, Belfast,
September 2004
"Information skills in the community: what people want", talk at Gregynog
WHELF/HEWIT Colloquium, June 2005
Andrew Brown
Secretary, Endeavor European EndUser Group
Member, Endeavor European EndUser Steering Committee
Member, E-Theses Wales Working Group
"Invisible librarianship: Serials Solutions and LinkFinderPlus at Swansea
University", talk at Endeavor European Conference, Cambridge,
September 2004
"A tale of two implementations: a spell checker for the library catalogue
and Athens(DA) Single Single-On for Blackboard VLE", talk at Gregynog
WHELF/HEWIT Colloquium, June 2005 (with Chingwoei Gan)
"Serials Solutions and LinkFinderPlus at the University of Wales
Swansea", Program 39(2) 2005, pp.147-159 (with Neil Smyth)
Katrina Dalziel
"Library support for the Graduate Entry Medicine course at Swansea", talk
at the University Medical School Librarians Group (UMSLG) residential
meeting, Edinburgh, July 2005
Philip Davison
UKERNA VTAS Advisor (Video Technology Advisory Service) for the HE,
FE and schools sector
"Conferencing on Demand", talk at Gregynog WHELF/HEWIT Colloquium,
June 2005
Chingwoei Gan
Swansea University case study on Athens Devolved Authentication Single
Sign-On, 2005. http://www.athensams.net/local_auth/athensda/ (link to
Swansea University). [Accessed September 2005]
"A tale of two implementations: a spell checker for the library catalogue
and Athens(DA) Single Single-On for Blackboard VLE", talk at Gregynog
WHELF/HEWIT Colloquium, June 2005 (with Andrew Brown)
15
Lori Havard
Membership Chair, Libraries for Nursing committee, CINAHL Health
Libraries Group
Member, Medical Library Association (US)
Member, University Medical School Library Group (UMSLG)
Richard James
Member, JVCS Booking Service Steering Group
Sara Marsh
Chair, SCONUL Task and Finish Group on Access
Chair, UK Libraries Plus Steering Group
Convenor, Welsh HE Information Services Staff Development Group
Tony Ollier
Chair, WREN User Group (Welsh Research and Education Networks)
Vice Chair, HEWIT (Higher Education Wales IT Directors)
Vice Chair, SWMAN Management Committee (South Wales Metropolitan
Area Network)
"Wireless networking in halls of Residence", talk at Gregynog WHELF/
HEWIT Colloquium, June 2005
Enid O'Shea
Presentation at Dysg ILT network 25 Nov 2004
Lis Parcell
Member, CILIP Wales Executive Board
"Project REALM", talk at Gregynog WHELF / HEWIT colloquium, June
2005 (with Sue White)
Martin Price
Chair, Endeavor European EndUser Group
Paul Reynolds
Chair, HEPCW Library Supplies Sub-Committee (Higher Education
Purchasing Consortium Wales)
"The early zinc works at Casllwchwr (Loughor) near Swansea",
Morgannwg, v.48 (2004), pp.5-34 (with the late R.O. Roberts)
Review of: Pembrokeshire: the forgotten coalfield, by M.R. Connop Price
(Ashbourne: 2004) in Industrial Archaeology Review, v.26, pp.148-9
Alex Roberts
LIS Annual Report 2004-05
16
"A future functional and technical specification for Education Media
OnLine", report to the JISC, September 2005
“Redefining our space, Part 2”, talk at Gregynog WHELF/HEWIT
Colloquium, 14 June 2005
Maureen Saunderson
Key Co-ordinator WNL / SWMAN2 IT Technical Courseware initiative
“Planning and implementing a University roll out” presentation, ECDL
Solutions for HE conference, University of Oxford, January 2005
“Development Opportunities with WNL“, Welsh Higher Education Staff
Development Network, Llandrindod Wells, February 2005
Siân Williams
Treasurer, Llafur: Welsh People's History Society
Chair, Adult Continuing Education Librarians Group (ACELIB)
Member, Audio-Visual Archive Forum for Wales
“Navigating the Information Maze: Taking Information Skills into the
Community”, talk at ATLIS Conference, 30 June 2005
Curator, "Marching Forward! An Exhibition of Welsh banners", Newport
Museum & Gallery, 18 July - 24 September 2005
Peter Scott
Presentations at:
Fforwm ILS network, 15 Nov 2004
Dysg ILT network 26 Nov, 2 Dec, 8 Dec 2004
Hands-on workshop at Dysg E-Learning conference, June 2005
Neil Smyth
"Serials Solutions and LinkFinderPlus at the University of Wales
Swansea", Program 39(2) 2005, pp.147-159 (with Andrew Brown)
Christopher West
Secretary, SCONUL Working Group on Performance Improvement
Director, Welsh Networking Ltd Board
Director, Gathering the Jewels Ltd Board
Member, Wales Higher Education Librarians Forum
Member, WHELF Development Group
Member, CyMAL @ Your Library Steering Group
Acting Chair, South West Wales Economic Forum ICT Group
“Swansea University: Successful Convergence?” In Managing Academic
Support Services in Universities: The Convergence Experience. T. Hanson
(Ed). (London: Facet, 2005), pp 114-125.
“HELP Journals Case Study”, paper at Regional Collaboration and
Academic Libraries: A State of the Art Conference, Cardiff, 21 September
2004.
“User Surveys: Benefits and Pitfalls”, talk at M25 Consortium of Academic
Libraries Quality Group User Surveys Workshop, Birkbeck College
London, 26 November 2004.
“The ATLIS Partnership”, talk at CILIP UC&R Wales Seminar, University of
Wales Newport, Caerleon, 11 February 2005.
“ATLIS: Access to Libraries in Swansea Bay”, talk at Inspire for Devon and
Cornwall Seminar, Plymouth, 7 June 2005.
Appendix 4: Donations and Gifts 2004-05
As mentioned above, our most notable acquisition during the year was the
generous donation of the Richard Burton Collection by Sally Burton. We
were also pleased to purchase the Gwyn Griffiths and Kate Bosse-Griffiths
Collection from Heini and Robat Gruffudd. We were also very grateful for
the other donations we received during 2004-05, which totalled 325
volumes. Donors included:
Dr M. Evans, Professor J. France, Mr R. Garfitt, Ms T. Jones, Dr J. Law,
Ms J. Riches, Ms E. Scrine, Professor B. Wilshire.