21st Century Instructional Guide for Career Technical Education
Introduction to Hospitality II
Hospitality
Human Services
Title:
Introduction to Hospitality II (WEVIS Code 1212)
Standard
Number:
HS.S.IHII.l
Recreation, Theme Parks, and Clubs
Students will demonstrate knowledge of recreation, theme parks, and clubs in the hospitality industry.
What role does recreation, theme parks and clubs play in the hospitality as a whole?
Essential
Questions:
Objective
Number:
HS.O.IHII.1.1
HS.O.IHII.1.2
HS.O.IHII.1.3
Objectives
Learning Plan & Notes to Instructor:
verbalize the relationship of recreation and
leisure to wellness.
Define leisure.
Define recreation.
Ask students what they do for leisure.
Ask students what type of recreation they like.
Have students describe how they feel when they are
involved in recreation and leisure activities.
Discuss stress, happiness, and well-being relative to
wellness.
research government sponsored recreation.
Have students create a list of recreation and leisure
related activities that are provided by local, state and
national levels. (museums, arts and crafts, music,
theater, dance, sports, playgrounds, libraries, and
gardens, parks, national monuments, etc.)
Discuss how these different activities might be
funded. (taxes, sales, property, state lotteries, etc.)
Discuss preserving the ecosystem in parks as a
focus of today’s world.
present on a government-sponsored recreation Have students choose a government-sponsored
area.
recreation park, monument, etc. to research and
1
HS.O.IHII.1.4
differentiate between commercial recreation
and non-commercial recreation.
HS.O.IHII.1.5
discuss the components that make up
commercial recreation.
examine the makeup of a theme park.
HS.O.IHII.1.6
HS.O.IHII.1.7
examine the role clubs play in the hospitality
industry.
HS.O.IHII.1.8
outline the club management structure.
HS.O.IHII.1.9
research the management of a leadership
model.
HS.O.IHII.1.10
compare types of clubs.
HS.O.IHII.1.11
examine various departments of clubs.
present on.
Define commercial recreation. (theme parks,
attractions, and clubs)
Define non-commercial recreation.
Have students give examples of each.
Have students characterize commercial recreation.
Give examples of commercial recreation.
Discuss the types of themes that might be chosen.
Give examples of each type of theme.
Discuss the types of industries that are involved in
developing a theme park, i.e. architecture,
landscaping, ride development, types of shows, food
services, retailing, and costuming.
Have students choose a theme park to investigate
and report about.
Define club. (owned by members)
Discuss two types of clubs country clubs and city
clubs.
Discuss how members feel if they are part owners of
the club.
Discuss roles that clubs play in recreation and
leisure.
List the leadership of the club and the social
structure of leadership and officers.
Draw a leadership chart.
Examine the three tiers (culture, asset management,
and operations) of Leadership Management.
Define culture.
Define asset management.
Define operations.
Discuss what each operation would take care of.
Have students make a list of clubs and the focus on
the purpose of each type.
Create a list of departments that would be in an
athletic club.
Create a list of departments that would be in a
2
country club.
Use a Venn diagram to show this comparison of
information.
Give students a list of departments in a club.
Have them create an organizational chart for the
club.
Use the 4 main types of noncommercial areas.
Add the function of each.
Give examples of each.
Have students use the text to choose a trend to
research and report findings to the class.
HS.O.IHII.1.12
create the organizational chart of a club.
HS.O.IHII.1.13
outline different types of noncommercial
recreation.
HS.O.IHII.1.14
research the current trends in recreation,
theme parks and clubs.
Gaming Entertainment
Students will demonstrate knowledge of the gaming entertainment industry.
Standard
Number:
HS.S.IHII.2
Essential
Questions:
Objective
Number:
HS.O.IHII.2.1
Why has the gaming industry become so popular?
HS.O.IHII.2.2
outline the background of the gaming industry.
HS.O.IHII.2.3
discuss how native American gaming plays a
cultural and social role in gaming.
research the expansion of gaming in North
America.
HS.O.IHII.2.4
HS.O.IHII.2.5
Objective:
Learning Plan & Notes to Instructor:
explain the makeup of gaming entertainment.
Define gaming.
Discuss the different types of gaming that exists.
Discuss the makeup of a casino. (Rooms, food and
beverage, convention services, banquet facilities,
health spas, recreation, retail shopping,
entertainment)
Trace how money comes into the casino.
Discuss the types of people who participate in
gaming.
Research the history of the gaming industry and
create an outline that entails the major points.
Research the Indian Gaming Regulatory Act of 1988.
Choose the 3 main objectives of the IGRA.
Research the expansion of gaming facilities of Native
Americans by choosing the areas on a map that
have casinos. Provide information to the class.
Research one of the 354 casinos that are governed
3
research a presentation of one of the industry
HS.O.IHII.2.6
giants in the gaming industry.
explore the career opportunities in the gaming
industry.
HS.O.IHII.2.7
examine the trends of the gaming industry.
Standard
Number:
HS.S.IHII.3.1
Meetings, Conventions and Expositions
Students will demonstrate knowledge of meetings, conventions and expositions in the hospitality
industry.
What role does meetings, conventions and expositions play in the hospitality industry?
Essential
Questions:
Objective
Number:
HS.O.IHII.3.1
by Native Americans and report to the class.
Divide a chart into sections that include hotel
operations, food and beverage operations, casino
operations, retail operations, and entertainment
operations. Have students list the types of staff
departments that would be needed under each
section.
After researching the gaming trends, discuss the
impact of these trends on the economy and job
market.
Objective:
Learning Plan & Notes to Instructor:
discuss the development of meeting,
convention and exposition growth in the
hospitality industry.
Define meetings.
Define incentive travel.
Define conventions.
Define exhibitions.
This concept is known as MICE.
Discuss the profitability of this segment of the
hospitality industry.
Discuss the major industry associations that are the
political force for success of this industry.
Discuss lobbying.
Analyze the market sectors involved in the
convention sector.
Discuss the major players in the convention industry.
Define destination management.
Discuss what types of industries use DMC’s.
Discuss why using a DMC would be useful.
Use the internet to research the US Department of
Labor Occupational Handbook to search for event or
4
HS.O.IHII.3.2
analyze the components that make up the
convention industry.
HS.O.IHII.3.3
determine the role of a destination
management company.
HS.O.IHII.3.4
research the role of a meeting planner.
HS.O.IHII.3.5
explain the role of a service contractor.
HS.O.IHII.3.6
research a local convention and visitor’s
bureau to determine its makeup.
HS.O.IHII.3.7
outline the makeup of different types of
meetings, conventions and expositions.
HS.O.IHII.3.8
determine what types of organizations make
up historical associations.
HS.O.IHII.3.9
explain the different types of popular meetings.
HS.O.IHII.3.10
outline the steps that go into meeting planning.
meeting planner.
http://www.bls.gov/oco/ocos298.htm.
Make an overview of this job.
Discuss who hires a service contractor.
Discuss what jobs that this contractor does.
Discuss where someone might find a service
contractor.
Determine the role of a convention and visitor’s
center.
Ask students to brainstorm what the makeup of a
visitor’s bureau might be.
Discuss what jobs a visitor’s bureau might do for the
public.
Relate the following types of meetings.
Define clinic.
Define forum.
Define seminar.
Define symposium.
Define workshop.
Define convention.
Define exposition.
Define trade show.
Divide into teams. Each team will work on the topic,
“What types of planning would go into developing
one of the above types of meetings?”
Divide the class into 5 teams (trade associations,
professional associations, medical and scientific
associations, religious organizations and government
organizations). Each team will research and make a
list of groups that would fall under these historical
associations. Share with the class.
Create a chart that lists the different types of
meeting. Under each type, decide on the purpose
for that type of meeting.
Use the topics Needs Analysis, Budget, Request for
Proposal, Negotiations, Contracts, Organizing, Event
5
Order and Postevent Meeting. Under each topic,
explain what goes into each step.
Discuss how city centers, convention centers,
conference centers, hotels and resorts, cruises and
colleges utilize meetings, conventions, and
expositions.
After researching the current trends in this part of the
hospitality industry, discuss the relevance and need
that drives this trend.
HS.O.IHII.3.11
examine various venues for meetings,
conventions and expositions.
HS.O.IHII.3.12
research the current trends in the meeting,
convention and exposition facet of the
hospitality industry.
Special Events
Students will demonstrate knowledge in special events of the hospitality industry.
Standard
Number:
HS.S.IHII.4.1
What role does special events play in the overall hospitality industry?
Essential
Questions:
Objective
Number:
HS.O.IHII.4.1
Objective:
Learning Plan & Notes to Instructor:
create a visual that defines special events.
HS.O.IHII.4.2
research the event planner career path.
HS.O.IHII.4.3
outline the event planning process.
HS.O.IHII.4.4
classify different types of special events.
HS.O.IHII.4.5
determine the required skills and abilities
needed for event planning.
Discuss the difference between daily events and
special events.
Discuss the fact that special events and event
management does not have rigid boundaries.
Discuss how a need for an event planner came
about.
Have students research the educational path one
might take to become an event planner.
Outline the event planning process as to steps and
purpose of each step.
Each student chooses a classification of special
events.
Describe activities that fit into each classification of
special event.
Share this information with the class
Brainstorm characteristics that an event planner
would need.
Discuss special skills that event planners would
need.
6
Discuss the importance of “networking.”
Divide class into 5 teams. Each will choose an
association to research and present on.
 Examine the CFEE (Certified Festival and
Event Executive) certification. Discuss the 4
part program.Discuss the benefits of joining
special organizations and associations.
 Research the IFEA (International Festivals &
Events Association) to find out its part in
special event organizations. Discuss the
importance of this organization.
 Research the ISES (International Special
Events Society) to find out its part in special
event organizations.Discuss the importance of
this organization.
 Research the MPI (Meeting Planners
International) to find out its part in special
event organizations. Discuss the 2
certifications from this organization.
 Research a CVB of your area to find out its
part in special event organizations. Discuss
the role the CVB plays in making hospitality
and tourism important in your area.
Review the trends of special event planning and
discuss the relevance to West Virginia.
HS.O.IHII.4.6
research the relevance of special event
organizations.
HS.O.IHII.4.7
examine the trends in the special events
industry.
Leadership and Management
Students will demonstrate knowledge and skill in leadership and management.
Standard
Number:
HS.S.IHII.5
What is the relationship between leadership and management in the hospitality industry?
Essential
Questions:
Objective
Number:
HS.O.IHII.5.1
Objective:
Learning Plan & Notes to Instructor:
examine characteristics of leaders and
managers.
Define leadership.
Define management.
Create a list of characteristics that would describe
7
HS.O.IHII.5.2
examine the relationship between
transformational leadership and transactional
leadership.
HS.O.IHII.5.3
outline the dynamics of demand on managers
in hospitality.
HS.O.IHII.5.4
research how hotel managers can become
hotel leaders.
HS.O.IHII.5.5
chart the roles and skills needed to be a
manager.
leadership.
Create a list of characteristics that would describe
management.
Have each student research leadership qualities and
do a self profile of what qualities they have and what
qualities they would need to become a leader. Write
goals in their self-profile on how to become a leader.
Discuss ways to develop leadership.
Define transformational leadership (developing
lasting behavior that is consistently a cut above).
Define transactional leadership (transaction takes
place between leader and follower).
Use President Obama as an example of a
transformational leader. Show his boyhood,
education, and political career. Discuss his obscurity
and how his charisma and leadership style has
inspired people.
Discuss the role of the manager as the
communicator, organizer, planner, controller,
motivator, decision maker through front-line manager
to middle manager to top manager.
Discuss how a manager uses subordinates to get a
job completed but a leader gets the each member of
the staff inspired to do the best they can.
Have students discuss the meanings of the following
terms and give examples:
Loyalty
Honesty
Excellence
Assertiveness
Dedication
Enthusiasm
Risk management
Strength
Honor
Drive
8
HS.O.IHII.5.6
differentiate between leadership and
management.
HS.O.IHII.5.7
discuss ethical behavior in the hospitality
industry.
HS.O.IHII.5.8
role play ethical behavior situations in the
hospitality industry.
examine the trends in leadership and
management.
HS.O.IHII.5.9
Ambition
Analytical skills
Communication skills
Interpersonal skills
Humor
Appreciation
Receptivity to new ideas
Commitment
Mental Strength
Empower
Decisive
Follow through
Organization
Create a chart that lists leadership and management.
List the differences in expectations between the two
concepts.
Define morals.
Define ethics.
Define values.
Discuss personal value system.
List qualities that relate to values, i.e. integrity,
respect for human life, honesty, courage, etc.
Have students analyze their own personal value
system.
Divide students into groups with different ethical
situations. Analyze the situations and develop an
ending that would be ethical. Present situation and
analysis to class.
Discuss the concept, “Was this the act of a
reasonable man?”
Read aloud the Code of Ethics for the hospitality and
tourism industry by Stephen Hall.
Create scenarios for students to role play ethical
behaviors throughout the entire hospitality industry.
Discuss the trends developing in leadership and
management.
9
Standard
Number:
HS.S.IHII.6
Hospitality Marketing
Students will demonstrate knowledge and skill in hospitality marketing.
What is the role of marketing in the hospitality industry?
Essential
Questions:
Objective
Number:
HS.O.IHII.6.1
Objective:
Learning Plan & Notes to Instructor:
discuss an overview of hospitality marketing.
HS.O.IHII.6.2
examine the role of marketing’s importance to
business.
HS.O.IHII.6.3
research internal marketing.
HS.O.IHII.6.4
discuss the concept of market demand.
HS.O.IHII.6.5
differentiate between types of marketing
competitor analysis.
explain marketing segmentation.
Define marketing.
Have students give examples of marketing for each
type of media and hospitality industry.
Ask students what makes them look, listen, or
research something that they are interested in
attending.
Discuss the key role of marketing to find out the
needs and wants of guests, provide it, and make a
profit.
Discuss customer loyalty as a part of marketing.
Define internal marketing
Discuss the role employees play in this process.
Discuss the negative impact employees could play in
internal marketing.
Define market demand.
Discuss variation of demand between the different
hospitality industries.
Discuss seasonality of industries, i.e. ski industry,
cruising, etc.
Define SWOT Analysis.
Define comparison matrix form.
Determine target market.
Define demographics.
Have students list demographic factors.
Discuss the four components of the segmentation
process and the function of each component:
Divide market into segments
Profile segments
HS.O.IHII.6.6
10
Analyze segments
Formulate strategy for each segment
Define positioning
Discuss how price, place/location, promotion, and
people brings awareness to products.
Explain the effect of promotion on the buying
process.
Define brand marketing.
Define emotional marketing.
Define affinity marketing.
Discuss marketing tools used in the hospitality
industry.
Research the steps in the selling process.
Discuss the latest trends in marketing and their
impact on the hospitality industry.
HS.O.IHII.6.7
research positioning in the hospitality industry.
HS.O.IHII.6.8
differentiate types of marketing.
HS.O.IHII.6.9
discuss the techniques used to gain sales.
HS.O.IHII.6.10
examine the trends in hospitality marketing
and sales.
Human Resources
Students will demonstrate knowledge and skill in human resources.
Standard
Number:
HS.S.IHII.7
What is the scope of Human Resources in industry?
Essential
Questions:
Objective
Number:
HS.O.IHII.7.1
Objective:
Learning Plan & Notes to Instructor:
examine the role of human resources and
management in the hospitality industry.
Define human resources department.
Discuss the human resources process including
Task analysis
Job Description
Productivity Standards
Advertising
Recruitment
Selection
Orientation
Training
Performance
Appraisal
Development
11
Payroll & Taxes
Have students break into groups and develop a
checklist of elements they feel would be important in
a job description.
Share the information.
Come up with a group consensus.
Have students divide into groups and choose one of
the following acts to research and present to the
class.
The Civil Rights Act of 1964
Equal Employment Opportunity Titile VII
Equal Pay Act of 1963
Age Discrimination Act in Employment
Americans with Disabilities Act
The Fair Labor Standards Act
OSHA
Include recruitment and selection process
Have students discuss types and meanings of tests
that an employer might choose.
Discuss each type of test.
Discuss the meaning of an assistance program.
Discuss the personal, financial, marital, career and
job and legal areas that might be assisted.
Discuss the latest trends in marketing and their
impact on the hospitality industry.
HS.O.IHII.7.2
create a checklist of the elements that are
important in an appropriate job descriptions
HS.O.IHII.7.3
review the major legislative acts relative to
employment law.
HS.O.IHII.7.4
HS.O.IHII.7.5
chart the major topics in recruitment.
research the selection and orientation process.
HS.O.IHII.7.6
outline the various components of employee
assistance programs.
HS.O.IHII.7.7
examine the trends in the area of human
resources in the hospitality industry.
Accounting, Finance and Cost Control
Students will demonstrate knowledge and skill in the accounting, finance and cost control areas of the
hospitality industry.
Why is there a need for consistency in financial analysis in the hospitality industry?
Standard
Number:
HS.S.IHII.8
Essential
Questions:
Objective
Number:
HS.O.IHII.8.1
Objective:
Learning Plan & Notes to Instructor:
examine the systems of accounts typically
used in the hospitality industry.
Discuss the need for consistency across the industry
in reporting financial data.
Discuss the element of comparison with data.
12
HS.O.IHII.8.2
answer questions from different financial
records.
HS.O.IHII.8.3
outline cash flow in the hospitality industry.
HS.O.IHII.8.4
use ratio models to calculate financial data.
Discuss the uniform systems of accounts for the
lodging industry.
Discuss the uniform systems of accounts for financial
reporting for clubs.
Discuss GAAP (generally accepted accounting
principles).
Discuss the roles of the Financial Accounting
Standards Board and the Securities Exchange
Commission.
Give students examples of a balance sheet and an
income statement.
Discuss the purpose of each of these financial
records.
Review each line to discuss the meaning of that line.
Give examples of balance sheets and income
statements and have students analyze data.
Define operating activities. Give examples.
Define investment activities. Give examples.
Define financing activities. Give examples.
Define ratios.
Define profit margin.
Provide the formula for profit margin. Have students
calculate various problems.
Define return on investment.
Provide the formula for return on investment. Have
students calculate various problems.
Define liquidity ratio.
Define current ratio.
Provide the formula for current ratio. Have students
calculate various problems.
Define quick ratio. Provide the formula for quick ratio.
Have students calculate various problems.
Define operating ratio. Provide the formula for
operating ratio. Have students calculate various
problems.
Define daily seat turnover. Provide the formula for
13
daily seat turnover. Have students calculate various
problems.
Define average daily rate. Provide the formula for
average daily rate. Have students calculate various
problems.
Define revpar. Provide the formula for revpar. Have
students calculate various problems.
Define cost control.
Discuss the importance of cost control.
Discuss the areas that might be cost controlled in the
hospitality industry.
Team students up to investigate:
Food and Beverage Cost Control
Labor
Other operating costs
Report findings to the class.
Discuss the latest trends in accounting, finance and
cost control and their impact on the hospitality
industry.
HS.O.IHII.8.5
research ways to control costs in the
hospitality industry.
HS.O.IHII.8.6
examine the trends in accounting, finance and
cost control in the hospitality industry.
Standard
Number:
HS.S.IHII.9
Essential
Questions:
Objective
Number:
HS.O.IH2.9.1
Career Preparation/Portfolio
Students will demonstrate knowledge and skill in the accounting, finance and cost control areas of the
hospitality industry.
What processes are involved in getting a job in the hospitality industry?
HS.O.IH2.9.2
examine qualities of successful of hospitality
professionals.
create job seeking letters for a hospitality job
when given a list of effective letter elements.
HS.O.IH2.9.3
Objective:
Learning Plan & Notes to Instructor:
research a career in the hospitality industry
that might fit their interest.
Investigate education, values, characteristics, salary,
skills needed, advancement, preparation when
presenting on the career of choice.
Brainstorm qualities that make a successful
hospitality employee.
Review the elements of a letter of application.
Review the keyboarding format of a letter of
application.
Give students an example of letter of application.
Students use example to prepare letter of application
14
HS.O.IH2.9.4
HS.O.IH2.9.5
HS.O.IH2.9.6
HS.O.IH2.9.7
HS.O.IH2.9.8
HS.O.IH2.9.9
HS.O.IH2.9.10
HS.O.IH2.9.11
21st Century
Skills
for a job in the hospitality field for which they are
qualified.
produce a resume listing skills and
Review the elements of a resume.
competencies for a hospitality job.
Review the keyboarding format of a resume.
Give students an example of a resume.
Students use example to prepare a resume for a job
in the hospitality field for which they are qualified.
complete a job application form.
Review the elements of a job application. Review
do’s and don’ts of preparing job application.
Give students an example of job application.
Students use example to prepare application for a
job in the hospitality field for which they are qualified.
outline the steps in an effective job interview.
Research the internet to report on effective
interviewing skills do’s and don’ts.
Prepare outline.
answer interview questions.
Give students a list of possible interview questions.
Prepare answers to the questions.
Discuss possible answers.
organize elements of a portfolio.
Organize the letter of application, resume, job
application and other pertinent information into a
portfolio format.
participate in an interview role play experience. Demonstrate effective interviewing.
Demonstrate ineffective interviewing.
Role play interviews with students changing places
as the interviewer and interviewee.
participate in pre-employment and tests.
Use the internet to take pre employment, personality
and aptitude tests at Live Career.
http://www.livecareer.com
Use Career Cruising software to take tests.
review results of pre-employment and interest
Use personal results to find jobs that would suit
tests.
student.
Learning Skills & Technology Tools
Teaching Strategies
Evidence of
Culminating Activity
Success
21C.O.912.1.LS1
Information and
Student recognizes information
needed for problem solving, can
efficiently browse, search and
Students in hospitality develop
presentations in various units
utilizing technology and a
Finished product
15
navigate online to access relevant
information, evaluates information
based on credibility, social, economic,
political and/or ethical issues, and
presents findings clearly and
persuasively using a range of
technology tools and media.
Communication
Skills:
21C.O.9-12.1.LS2
Student analyzes and interprets
visuals and recognizes the impact
digital media influences (e.g. design,
technique, and rate of speed) have on
audiences. The student’s visual
products reflect a sophisticated
understanding of subject, digital
media and design techniques.
21C.O.9-12.1.TT2
Student routinely applies keyboarding
skills, keyboard shortcut techniques,
and mouse skills with facility, speed
and accuracy.
21C.O.9-12.3.LS3
Student demonstrates ownership of
his/her learning by setting goals,
monitoring and adjusting
performance, extending learning,
using what he/she has learned to
adapt to new situations, and
displaying perseverance and
commitment to continued learning.
21C.O.9-12.2.TT2
Student collaborates with peers,
experts and others to contribute to a
content-related knowledge base by
using technology to compile,
synthesize, produce, and disseminate
information, models, and other
creative works.
Thinking and
Reasoning
Skills:
Personal, and
Workplace,
Skills:
Learning Skills & Technology Tools
0416.5.3
Analyze the parts of a business plan
variety of resources.
Students use technology and
research on classroom
assignments.
Students will develop
professional goals for their
hospitality experiences.
Students will evaluate current
trends in hospitality and
foodservice and apply those
trends to class projects.
Developed personal plan
and portfolio
Research
Reports
Presentations
Charts
Graphs
Spreadsheets
Individual and group use of
technology
to
produce
presentations and research.
Team work.
Group work.
Workplace skills
Teaching Strategies
Culminating Activity
Evidence of
Success
Hospitality classes plan and
manage services and develop
Successful business
endeavors.
16
Entrepreneurship
Skills:
0416.5.2
and components included in each part
Identify entrepreneurial opportunities
strategies for managing
activities in the community.
Students can also individually
participate in the WV
entrepreneurship competition.
Culminating Assessment:
Culminating
Assessment:
End of chapter activities
End of chapter exams
Projects
21st Century Performance Exam
Links and Other Resources
Related Websites:
Links and Other
Resources
Pathways to Success
http://careertech.k12.wv.us/pathwaystosuccess/
U.S. Department of Labor in the 21st Century
http://www.dol.gov/
Advanced Distributed Learning
www.adlnet.org
America's Career InfoNet
www.acinet.org
America's Job Bank
www.ajb.org
America's Service Locator
www.servicelocator.org
CareerOneStop
www.careeronestop.org
Employment & Training Administration
17
www.doleta.gov
The Job Accommodation Network (JAN)
http://www.jan.wvu.edu
Monthly Labor Review Online: Labor Force Archives
http://www.bls.gov/opub/mlr/indexL.htm#Labor force
Occupational Information Network
www.doleta.gov/programs/onet
Office of Disability Employment Policy
www.dol.gov/odep
Career Voyages
http://www.careervoyages.gov/index.cfm
Workforce West Virginia
https://www.workforcewv.org/
West Virginia Earn A Degree Graduate Early (EDGE)
http://www.wvtechprep.wvnet.edu/edge.htm
West Virginia Career and Technical Education
http://careertech.k12.wv.us/
Contacts:
Contacts:
CTE Teachers: See CTE Directory
WV HEAT Coordinator: Kathryn Mace, klmace@access.k12.wv.us
OCTI Assistant Executive Director and EOCTST Coordinator: Donna Burge-Tetrick
OCTI Executive Director: Gene Coulson
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