GREATER MANCHESTER POLICE
JOB DESCRIPTION
POST TITLE:
Single Point of Contact CAF
(Common Assessment Framework)
DEPARTMENT / DIVISION:
Local Policing Improvement Branch, Safeguarding
Vulnerable Persons Unit,
SECTION/UNIT
PPIU Divisional Base
GRADE:
E
RESPONSIBLE TO:
Detective Inspector, PPIU
Detective Inspector, SVPU, LPIB
RESPONSIBLE FOR:
Each SPOC will be responsible for three Divisional
areas of the Force as follows;
A,B,C / G,J,M / F,K,L / N,P,Q.
AIM OF JOB:
To provide a single point of contact service to 3
designated Divisions in support of the Common
Assessment Framework
Work closely with partner agencies to develop
effective policies and procedures and problem-solving
initiatives to ensure a robust and professional
response to the reduction in numbers of concerns for
welfare of children and young people and the process
to adopt before, during and after a child or young
person is identified as vulnerable.
To interrogate FSU, FSI and other GMP systems to
identify low-level child concerns.
To Liaise with the appropriate local authority CAF
coordinator to agree suitable cases for assessment.
To make recommendations for suitable ‘Lead
Professional’.
To support Lead professional by sharing information
as appropriate.
To visit families and with their consent complete the
CAF assessment for those cases having low level
safeguarding child concerns.
To liaise with neighbourhood policing teams to
complete assessments of any referrals from them.
Ensure compliance with our NPIA and GMP
safeguarding policies.
Single Point of Contact CAF
(Common Assessment Framework)
April 2009
MAIN DUTIES AND RESPONSIBILITIES
To be the Single Point Of Contact for CAF, to include:
- attend meetings in relation to role as Divisional SPOC / respond to actions as appropriate and
update divisional staff and Supervision regarding any Policy changes
- liaise with external agencies e.g. Social Services and Local Authority CAF coordinator, attend
meetings when applicable and make appropriate referrals under child protection protocols
- interrogate the system of recorded Miscellaneous enquiries on FSI and OPUS
- monitor outstanding reports and update your Divisional Managers every week
- quality assessment of Divisional FSI Miscellaneous referrals
- management of outstanding actions relating to divisional groups
- notifying the Force SPOC of duplicated records on the OPUS and FSU system application,
which relate to one individual, highlighting which record is to be retained and which merged and
monitor the accuracy of ‘History’ screens
- cross-reference FWINs against OPUS records to ensure that all Children identifies for have
been created on OPUS; this is more important when it is known that computer systems have
failed
- where necessary (see above bullet point) create an OPUS record
- interrogate the system, in the role of gatekeeper for local management issues
- ensure details from interview questions 1-8 are fully completed on the FWIN and create actions
for the interviewing officers to complete the ‘traced / interviewed’ page if not completed fully and
correctly
- regularly provide feedback and management reports on the quality of return interviews.
- inform the Detective Sergeant PPIU when a vulnerable child moves from concern for welfare to
child protection.
- liaise with PPIU / CID with regards to High Risk vulnerable children and those suspected at risk.
- maintain close liaison with other PPIU staff and assist in the identification of any suspected
Sexual Exploitation issues. Attend Strategy Meetings.
- the return of photographs to families / informants loaned to GMP for scanning purposes.
Problem solving SARA package recording and management
- assist in the recording and management of Children and young people where there are concerns
for welfare
- provide administrative support to the OPUS database system
- reply to all correspondence as appropriate
Information/Advice Source
- provide search and interrogation skills on the police information / intelligence systems, e.g.
GMPICS, PNC computers, local databases, PPIU and HQ related databases, associated
documents and other paper systems
- the maintenance and inputting / filing of data on the local information systems ensuring accuracy
and compliance with data protection
- ensure force and national polices are distributed through-out the division and partners
- ensure any local safeguarding policies are distributed through-out the division
Administrative Support
- answer telephone enquiries and take appropriate action in relation to CAF cases
Intelligence Function
- identify any relevant intelligence regarding CAF and disseminate the same appropriately via
established systems. e.g. Sexual Exploitation or areas frequented.
- liaise with the Offender Management Unit in relation to any Missing Persons that may be
involved in crime and to identify possible trends
- identify and disseminate any community intelligence
Single Point of Contact CAF
(Common Assessment Framework)
April 2009
Operational Duties
- assist in the investigation of crimes committed against children
- carryout and assist and or direct operational colleagues to conduct searches to locate vulnerable
children
- work closely with PPIU / CID staff where children identify actionable intelligence and criminal
activity
- work with other agencies in accordance with approved multi agency guidelines
- assist with enquiries from outside forces relating to vulnerable children
- undertake CAF referrals for those with low level safeguarding child concerns.
General
- ensure compliance with statutory requirements in relation to information management, including
the Data Protection Act 1998, the Freedom of Information Act 2000 and the Code of Practice on
Management of Police Information 2005, as appropriate
- comply with the requirements of GMP's policies on Drug and Alcohol testing requirements in respect of specific posts / roles are described in the policies, which are
available on the Force Intranet
- promote and comply with GMP’s policies on equal opportunities and health and safety, both in
the delivery of services and the treatment of others
- responsible for improving your performance by participating in the Performance Appraisal
process with your manager
- carry out such other duties which are consistent with the nature, responsibilities and grading of
the post.
NOTES
This job description records the principal responsibilities of the job at the date shown. The job
description will be updated from time-to-time in conjunction with the post holder to reflect changes.
Single Point of Contact CAF
(Common Assessment Framework)
April 2009
POST TITLE:
Single Point of Contact CAF
(Common Assessment Framework)
LOCATION:
Divisionally based
BEHAVIOURAL COMPETENCIES TO UNDERTAKE THE ROLE
Respect for race and diversity (A)
Understands other people’s views and takes them into account. Is tactful and diplomatic when
dealing with people, treating them with dignity and respect at all times. Understands and is sensitive
to social, cultural and racial differences.
Community and customer focus (B)
Sees things from the customer’s point of view and encourages others to do the same. Builds a good
understanding and relationship with the community that is served. Values different backgrounds,
approaches and cultures.
Effective communication (B)
Communicates all needs, instructions and decisions clearly. Adapts the style of communication to
meet the needs of the audience. Asks probing questions to check understanding.
Team working (C)
Works effectively as a team member and helps build relationships within it. Actively helps and
supports others to achieve team goals.
Planning and organising (C)
Plans and carries out activities in an orderly and well-structured way. Prioritises tasks, uses time in
the best possible way, and works within appropriate policy and procedures.
Personal responsibility (B)
Takes personal responsibility for own actions and for sorting out issues or problems that arise. Is
focused on achieving results to required standards and developing skills and knowledge.
Resilience (A)
Shows reliability and resilience in difficult circumstances. Remains calm and confident, and
responds logically in difficult situations.
Explanation of competency levels:
(A), (B), (C) indicates the level of competency taken from the National Competency
Framework.
All behavioural competencies will be discussed in the Performance Appraisal.
Single Point of Contact CAF
(Common Assessment Framework)
April 2009
SPECIALIST KNOWLEDGE / SKILLS AND ABILITIES
Essential
Desirable
Knowledge of GMP’s missing person policies and
procedures.
Knowledge of joint protocol on
investigations *
Knowledge of OPUS, PNC, GMPICS, PPIU, HQ PIIU
and other related GMP IT systems.
Knowledge of local safeguarding
procedures in relation to children including
the framework for action and CAF
protocols. *
Ability to interview victims, minors/vulnerable people;
able to gain their trust through sensitivity, patience and
by using gentle persuasion in order to elicit information
which they may be reluctant to provide at first.
Knowledge of No secrets in relation to the
protection of vulnerable adults. *
Able to work in a multi-agency arena that adopts and
promotes problem solving.
Basic knowledge of the achieving best evidence
guidelines.
Knowledge of forensic capabilities
Understanding the many complex reasons that cause
people to go missing and remaining non-judgemental.
Have knowledge of cultural issues such as Force
Marriages and levels of child chastisement that may
influence a person’s decision to go missing.
Knowledge of criminal law with regard to abduction,
sexual offences, child neglect and violence against the
person.
TRAINING / EXPERIENCE REQUIRED
Essential
Desirable
Carries out duties / tasks relevant to the post, including
checking and inputting information and associated filing
Knowledge of NGO’s operating within the
National Missing Person arena.
Experience in the preparation of prosecution files.
Sound Knowledge of Child Protection and
Vulnerable adult legislation, policy and
procedure. *
Ability to interview offenders.
Vulnerable Witness Video Interviewing
Skills course.
Tier 2 interview trained *
Nightingale officer trained *
Single Point of Contact CAF
(Common Assessment Framework)
April 2009
OTHER REQUIREMENTS
Essential
Desirable
Has achieved a good attendance record
All essential criteria above will also be discussed in the Performance Appraisal. The desirable criteria
marked with an asterisk will be desirable at selection stage but will become essential once in post and
will be discussed in Performance Appraisal.
Please note that we will consider making reasonable adjustments to the above, in line with the
Disability Discrimination Act.
Single Point of Contact CAF
(Common Assessment Framework)
April 2009