Overall Performance (5= excellent,1= poor)
Please rate the overall performance of your supply chain network last year.
Please rate the overall performance of the supply chain network last year
relative to major competitors.
Measures of Supply Chain Network Esprit de Corps
People in this supply chain network are genuinely concerned about the
needs and problems of each other.
A team spirit pervades all ranks in this supply chain network.
Working in this supply chain network is like being part of a family.
People in this supply chain network feel emotionally attached to each other.
People in this supply chain network feel like they are "in it together"
This supply chain network lacks an "esprit de corps".
People in this supply chain network view themselves as independent individuals
who have to tolerate others around them.
Internal Situational Factors
Supply Chain Network Power Measures
(Scale 1-Strongly Disagree to 5 Strongly Agree)
Source: (2000) Maloni, M. and Benton, W.C. Power influences in the supply chain,. Journal of Business
Logistics, vol. 21, No. 1.
Expert Power
The lead company in this supply chain network is an expert in the industry.
We respect the judgement of the lead company’s representatives.
The lead company retains business expertise that makes them likely to suggest the proper things to do.
Referent Power
We really admire the way the lead company runs their business so we try to follow their lead.
We often do what the lead company asks because we are proud to be affiliated with them.
We talk up the lead company to our colleagues as a great business with which to be associated.
Legitimate Power
The lead company has the right to tell us what to do.
Since the lead company is our customer, we should accept their request and recommendations.
Legal Legitimate Power
The lead company often refers to portions of an agreement to gain our compliance on a particular request.
The lead company makes a point to refer to any legal agreement when attempting to influence us.
The lead company uses sections of our sales agreement as a “tool” to get us to agree to their demands.
Reward Power
The lead company offers incentives when we were initially reluctant to cooperate with a new program.
We feel that by going along with the lead company, we will be favored on other occasions.
The lead company offers rewards so that we will go along with their wishes.
Coercive Power
If we do not do as asked, we will not receive very good treatment from the lead company.
If we do not agree to their suggestions, the lead company could make things difficult for us.
The lead company makes it clear that failing to comply with their requests will result in penalties against
us.
Other measures:
Commitment
Our firm is committed to the preservation of good working relationships with the lead company.
Our firm believes in the lead company as a partner.
Our relationship with the lead company could be described as one of high commitment.
Conflict
Sometimes the lead company prevents us from doing what we want to do.
The lead company does not have our best interest at heart.
We often disagree with the lead company.
Conflict Resolution
The discussions we have with the lead company in areas of disagreement are usually very productive.
Our discussions in areas of disagreement with the lead company create more problems than they solve.
Discussions in areas of disagreement increase the strength of our relationship.
Cooperation
Our relationship with the lead company is better described as a “cooperative effort” rather than an “arms
length negotiation”.
Overall, our firm and the lead company perform well together in carrying out our respective tasks.
We feel that we can count on the lead company to give us the support that other suppliers receive.
Trust
The lead company is concerned about our welfare.
The lead company considers how its actions will affect us.
We trust the lead company.
Performance
The performance of the entire supply chain has improved as a result of our relations with the lead company.
The efficiency of our relationship with the lead company has improved the lead company’s performance.
Without the lead company, our performance would not be as good as it is with them.