Board Brief 2011-24
Operations Report
Date:
November 23, 2010
Memo to:
NCMA Board of Directors
From:
Neal J. Couture, CPCM, Executive Director
Subject:
Operations Report
This written report, with 2 attachments, is submitted for the December 11 board meeting.
Attachment 1 – Mid-Year Leadership Conference Agenda
Attachment 2 – Staff Directory
Executive Summary
1. Finance

2. Membership


3. Chapter Relations
4. Conferences

5. Education

6. Certification


7. Standards
8. Advertising Sales and Creative
Services
9. Core: Marketing, Staff,
Facilities and IT


Favorable YTD variance in net revenue; YTD
investment gains $160K; positive audit results
20,357 members – up 2.6% YTD
Annual Chapter Feedback report completed; virtual
chapter chartered and operating
WC2010 exceeded attendance and net revenue goals;
GCMC on track
Fewer webinars than planned; new CFCM Prep Online
course launched
Applications up 56%; certifications awarded up 74%
CMBOK research completed; no progress on
placement study or CM2 projects
Journal published on schedule; website page views up
65%
Staff turnover 4% YTD; communities programs
redesigned; analyzing possible space expansion; IT
contractor hired to cover for employee on military
duty
Finance
As of October 31, 2010 year-to-date (YTD) revenues from operations are $2,863,986, a
favorable variance of $72,210, or 2.6% against the budget of $2,791,776. YTD expenses are
$2,374,510, a favorable variance of $215,419, or 8.3% against the budget of $2,589,929. YTD
net gain from operations is $489,476, a favorable variance of $287,630 against the budgeted net
gain of $201,846.
As reported in the commentary accompanying monthly financial reports, favorable revenue
variances resulted from higher than budgeted revenues in Membership (Group), Education (NES
and Books), Advertising (Career Programs), Certification (CPCM and CFCM), and Meetings
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Operations Report
(World Congress – registrations partially offset by lower exhibitor revenue). These favorable
variances were partially offset by unfavorable variances in Membership (Individual and New
Professional), Education (Webinars and COP), and Advertising (CM Magazine, Website, and
Educational Partners.
The favorable variance in YTD expenses results from lower than budgeted expenses in
Component Relations (Chapter Support – Grants not made until November, Council of Fellows
and Leadership Summit), Administration (Computer expenses), Marketing and Communications
(World Congress, CM Comp program costs, and Recertification postcard costs), Customer
Service (Mail house and postage), Education (Webinars and Leadership Development – lower F
& B), Creative Services (Resource Guide – timing of production of Guide), and Meetings (World
Congress – F & B, Audio Visual, and Speaker costs). This favorable variance is partially offset
by higher expenses in Governance (Board of Directors), Education (NES and Books – variable),
and Certification (Exam expenses – variable).
YTD net investment gains (mainly unrealized) are $159,887 against budgeted gains of $140. (In
view of the continued uncertainty in the economy and market no unrealized gains were
budgeted.) In summary, YTD net gain after investments and taxes is $624,363, a favorable
variance of $477,376 against the budgeted gain of $176,986. The Statement of Activities for the
period ended October 31, 2010 and the Balance Sheet as of October 31, 2010, posted online for
inspection, are incorporated by reference.
The FY 2010 audit was completed on schedule, and the Audit Committee met by teleconference
with NCMA’s auditors, Rubino & McGeehin, on September 27th to review the audit and their
findings. Audited financials and the management comment letter are incorporated as attachments
to the Audit Committee brief.
Monthly financial review teleconferences have taken place with the Finance and Budget
Committee.
Investment reports have been provided to the Treasurer and Asset Management Committee each
month.
An estimate at completion, based on actual results through September 30, 2010 was provided to
the Finance and Budget Committee and was discussed at a Finance and Budget teleconference
call on November 17th.
Membership
As of November 17, 2010 we have 20,357 current members. This is a net gain of 517 members
from the beginning of this program year (19,840 members on July 1, 2010), or 2.6% growth.
Chapter Relations
Preparations are in work for the Mid Year Chapter Leadership Meeting. The meeting will be
held Jan 21- 22, 2011 at The Mirage in Las Vegas. The theme is “NCMA Rocks” and all
attendees are encouraged to wear their rock band t shirts to the Friday session. The senior leader
panel on Friday is composed of our NCMA Rockstars who will discuss how NCMA Rocked
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Operations Report
Their Career. A copy of the meeting agenda is attached (see attachment 1). The Berger and
Graalman Awards will be presented during the Saturday luncheon.
The NCMA Council of Fellows hosted the VIP reception at GCMC. Two Fellows applications
have been approved since World Congress.
Monthly chapter telecons continue in the WebEx format and feedback continues to be positive
with excellent participation rates. A special WebEx call was held with chapter presidents and
treasurers with NCMA CFO, Sam Smith, to discuss recent IRS changes that effect chapter
financial reporting. Chapter financial reporting and the IRS have been a subject of great
discussion. Future WebEx discussion topics will include records retention, regulations regarding
e mails and a special presentation by the University Outreach committee.
Twenty seven chapters applied for chapter grants with requests of almost $98,000. Grants were
made to 26 chapters for over $38,000 and additional funds were provided to struggling chapters
for travel to Leadership Summit and the upcoming Mid Year. The chapters will receive their
grant funds in early December to fund their proposed projects.
Chapter officers and volunteers on record for the 2009-2010 program year were invited to
participate in the NCMA Annual Performance Evaluation survey. The response rate was fair
even though multiple reminders were sent. There were no “hot buttons” and respondents seemed
generally satisfied with NCMA and the support received.
A Chapter chartering request was received for the Woodlawn chapter. This chapter will be
supported by members working for Social Security in the Baltimore area. The Chapter
Development Committee is recommending approval. The Fort Monmouth (NJ) chapter is in
discussion to rename their chapter. With BRAC, there is very limited contracting at Fort
Monmouth and those members who stayed in the local area are employed by the VA. They
would select a name local to the area, but not as identifiable as the base. There is interest to
establish a chapter in Savannah GA and to recharter the Northern Lights (AK) chapter due to
significant new contracting activity in the area. There is also interest to charter a student chapter
at the University of Arizona Law School. The Baltimore Washington Corridor chapter is in
discussion with the Greater Baltimore chapter to merge into one chapter. Additional rescue and
recovery efforts will be addressed in the CDC report.
Conferences
World Congress (WC2010): Overall attendance and revenues exceeded goals.
Attendance: 833 budgeted – 1004 actual paid attendees. Total including partial days, speakers,
exhibitors and volunteers - >1300
Registration Revenue: $804,750 budgeted, Actual: $969,475
Exhibitor Revenue: $500,000 budgeted, Actual: $504,911
Future schedule and location for World Congress is as follows:
World Congress 2011 – Denver, CO, July 10-13, 2011
World Congress 2012 - Boston, MA, July 29-August 1, 2012
World Congress 2013 – in negotiations with Pasadena, CA; Chicago, IL. and St. Louis, MO
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Operations Report
World Congress 2014 – Gaylord at National Harbor, Washington DC, July 27-30, 2014
World Congress 2015 – Gaylord at Grapevine, TX or Nashville, TN, July 26-29, 2015
World Congress 2018 – Gaylord at National Harbor, Washington DC, July 29-August 1, 2018
Government Contract Management Conference (GCMC)
GCMC 2010 (FY 11) is on schedule with conference chair Terry Raney. Event will be held at
the Hyatt Regency Crystal City in Arlington, VA on December 9-10, 2010. Goals for GCMC
2011:
 520 paid attendees
 Registration Revenue: $313,775
 Exhibitor Revenue: $230,000
 Net Income: $271,475
Registration and exhibitor revenue are expected to meet or exceed goals.
Aerospace and Defense Contract Management Conference (ADC)
ADC 2011 program planning is under way and on schedule. The conference chair is Karl Bird,
director of acquisition, Jet Propulsion Laboratory (JPL). ADC 2011 will be at the Renaissance
Glendale Hotel and Spa, Glendale, AZ on March 17-18, 2011. Goals for ADC 2011:
 215 paid attendees
 Registration Revenue: $133,850
 Exhibitor Revenue: $30,000
 Net Income: $78,350
ADC 2012 will be at the Hyatt Regency in Austin, TX March 22-23, 2012.
Education
Revenues for the first quarter of FY 11 show a decrease against FY 11 budget of 22%. This is
largely due to lower Webinar revenue and is explained below. Although revenues are lower than
budget expenses are higher. This is explained by higher than budgeted NES costs at World
Congress and higher than budgeted book costs resulting from a different mix from that budgeted
and higher royalty costs.
1st Quarter
Revenue
Expense
Net Revenue
FY 11 Actual
$135,065
$110,314
$24,751
FY 11 Budget
$173,297
$100,707
$72,590
National Education Seminar (NES) Program
While the actual seminar numbers remain in line with budget, the revenue for the NES program
is up by 40%. This is largely due to sales of NES books to individuals. No such sales had been
budgeted. With the inclusion of individual NES book sales aggregate revenues for the year are
expected to be close to budget. The number of NES for the year is expected to approximately 44
as compared to 48 in the budget.
1st Quarter
Seminars
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FY 11 Actual
4
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FY 11 Budget
4
Board Brief 2011-24
Operations Report
Revenue
$44,097
$31,390
Webinar Program
Webinar revenue is lower than budget by 55%. This is a result of only 3 webinars being held in
the first quarter as opposed to the 6 budgeted. The average attendance was 61 compared to 70 in
the budget.
1st Quarter
Seminars
Revenue
FY 11 Actual
3
$40,515
FY 11 Budget
6
$90,630
eLearning Program
The suite of contract management e-courses continue to benefit both members and nonmembers. Revenue is lower than budgeted in the first quarter as a result of fewer Ethics e-course
participants.
In the second quarter, the CFCM Online Preparatory Course was released. This is a ten-week
program designed to assist CFCM candidates pass the certification exam. The course is limited
to 25 students and is conducted once a week as an evening class. As a result of the success of this
new course a second course is being offered in the second quarter.
1st Quarter
Ethics E-course Registrants
CM E-course Registrants
Revenue
FY 11 Actual
4
74
$4,990
FY 11 Budget
9
75
$6,692
Book Sales
Book sales revenue is up 10% in the first quarter. This is a result of strong sales of the Federal
Knowledge Module Study Guide, Annotated Guide to CMBOK, The 100 Worst Mistakes in
Government Contracting, and the CPCM Study Guide. The CFCM Study Guide will be released
at GCMC and will replace the current edition of the Federal Knowledge Module Study Guide.
1st Quarter
Revenue
FY 11 Actual
$37,878
FY 11 Budget
$34,485
Communities – Virtual Conferences
First quarter revenue represents one virtual conference; three more are budgeted for the
remainder of the year.
1st Quarter
Registered Sites
Revenue
FY 11 Actual
34
$7,585
FY 11 Budget
40
$10,500
Certification
Revenue and Expense:
YTD Actual
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YTD Budget
FY10 YTD Actual
Board Brief 2011-24
Operations Report
Revenue
Expenses
Net revenue
$38,709
$25,932
$12,777
$26,050
$31,935
<$5,885>
$23,442
$27,459
<$4,017>
1st Quarter
FY 11
1st Quarter
FY 10
78
28
42
148
46
20
28
94
CFCM applications
CCCM applications
CPCM applications
Total Cert Applications
CFCM Exam
Attempt
Pass
Pass Rate
91
61
67%
52
33
63%
CCCM Exam
Attempt
Pass
Pass Rate
31
9
29%
8
4
50%
CPCM Exam
Attempt
Pass
Pass Rate
30
12
40%
14
10
71%
New CPCMs
New CFCMs
New CCCMs
Total New Certificants
12
61
9
82
10
33
4
47
Total applications are up 56% over the same period last year.
The number of new certificants is up 74% over the same period in FY 10. The availability
of on-site exams at our national conferences and the option for local chapter proctoring has
resulted in more candidates taking exams. We will continue to offer the exams and exam
preparatory classes at all three major events. Based on requests from attendees, we will offer
exams at the 2011 Mid-Year Leadership Conference in Las Vegas.
Program improvements: An all-new single-volume CPCM Study Guide debuted at World
Congress 2010. An all-new CCCM Online Practice Exam was released in October 2010. The
all-new CCCM exam will be available beginning in January 2011. A revised and updated CFCM
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Operations Report
Study Guide will be released in early December 2010. An expanded CFCM exam will be offered
for the first time in January 2011.
Planned improvements: In addition to continuous evaluation of each of the three individual
certifications, we will be undertaking a comprehensive review and revision of the CPCM exam
in 2011 after the release of CMBOK 3.0.
The volunteer Contract Management Certification Evaluation Team (CMCET) lost one member
with the resignation of Ms. Joan Kane who took a new career position. The current members
include Dr. Ralph Criss, Ms. Judy Ballou, Mr. Tom Reid, Mr. Bob Shultz and Mr. Jack Hott.
Standards
The Job Analysis was completed in November 2010 and the results are under review by the
Director of Standards and the Executive Director. The survey was sent to approximately 6,000
invitees and 324 responses were received, resulting in an acceptable response rate of 6.6%.
About 82% of the survey respondents held at least one NCMA certification, with an average of
19 years of experience in contracts management. The majority of respondents worked in a
defense-related practice setting. About 30% of respondents worked for the Federal Government,
and another 30% of respondents worked in the private sector (defense related). Both the buyer
and seller side of the relationship were well represented in this study. Approximately 48% of
respondents reported practicing on the buyer side (acquisition of products/services) while about
49% of the respondents reported practicing on the seller side (provision of products/services).
The results of the survey (i.e., weights given to both tasks and competencies) will be utilized to
determine if emphasis areas in the certification exams need to be adjusted. They will also be
used to ensure appropriate attention is reflected in the Body of Knowledge.
The Task Force provided comments on the first draft of CMBOK 3.0. A conformed copy
incorporating these changes is underway. At completion, the revised draft will undergo peer
review in a Wiki environment for further revisions. Publication is expected early in 2011.
Advertising and Creative Services
Contract Management Magazine
Article submissions and advertising revenue remain steady for the next several issues.
Advertising content for the four-month period averaged 33.5%, at the high end of the expected
range. The variance in revenue is due to timing of sales and, in some cases, payments remitted
later than usual.
1st 4 Months
FY 11 Actual
Advertising Revenue $479,760
Journal of Contract Management
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1st 4 Months
FY 11 Budget
$493,882
Board Brief 2011-24
Operations Report
The 2010 Journal was published electronically for most readers and announced in September. A
small print run was also produced. The call for papers for the 5th Annual Macfarlan Research
Program has been announced, with a submission deadline of January 15, 2011.
CMjobs.com
Currently, there are 209 jobs and 5,603 searchable resumes posted on the site, with 4,058 new
resumes posted since June 1. The number of job openings has remained constant over the past
several months, but during the same time the number of job seekers actively using the site has
nearly doubled. We attribute this at least in part to increased marketing efforts over the past
several months targeted specifically toward job seekers in the profession.
1st 4 Months
FY 11 Actual
Advertising Revenue $145,312
1st 4 Months
FY 11 Budget
$128,000
Website
Website page views for July–October are up 64% over the same time frame last year. A redesign
of the website to better feature popular content and increase user-friendliness is currently in the
planning stage, with rollout of the new design expected this coming spring. Variance in
advertising revenue is primarily due to timing of ad sales; volume of website and e-newsletter
advertising remains constant.
1st 4 Months
FY 11 Actual
Advertising Revenue $29,362
1st 4 Months
FY 11 Budget
$38,800
2011 Contract Management Resource Guide
The 2011 Resource Guide was published and mailed with the November issue of CM magazine.
It features some new advertisers and an updated Experts Directory that is easier to use. A digital
edition was also published and is available from the website and each issue of the CM News enewsletter. This year’s digital edition, after being available for 15 days, received more page
views than last year’s digital edition had in its first three months.
Communities
Women’s Forum. The Forum continues to generate interest and participation. The Core Group
has held a telecon each month and a forum has been provided at each conference. World
Congress featured a break-out session focusing on mentoring, followed by a networking
reception. Penny White has developed a briefing for chapters with various resources to assist
them in hosting/developing their own Forum activities; to be presented at Mid-Year Leadership
Conference in January 2011. The Forum will eventually be incorporated into the Communities
of Practice and managed from a staff perspective by the Director of Marketing.
Core: Marketing
Marketing initiatives are under way for the upcoming Government Contract Management
Conference (GCMC). We created a cohesive marketing campaign across email, web, print and
social media. A more targeted approach to postcard and brochure mailing, allowed us to save
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Operations Report
money and produce better results. This year we participated in a media trade with Federal News
Radio (1500am). They will broadcast live from the GCMC conference on Thursday morning,
and they provided NCMA with an event listing on their website and free on-air 30 second spots.
The Community Program (formerly Community of Practice) is undergoing revitalization. After
researching similar programs with other associations, and learning from past NCMA Community
programs we are re-launching a new community program. Members and non-members can select
the community they would like to participate in. People will engage with NCMA and each other
through online discussion boards and in-person networking at events. Communities will include:
Women’s Forum, New Professionals (for members 33 years old or younger), Small Business
Contracting, Performance-Based Service Acquisition, Schedule Contracting, Fellows and
potentially CMLDP Alumni.
The Women’s Forum (WF) leaders held monthly conference calls, organized by Board
member Penny White. The women discussed:
 events at upcoming NCMA conferences,
 an article in CM Magazine (published December 2010),
 WF sponsorship (The Boeing Company for GCMC),
 guidebook publication; and
 the community program in general.
NCMA Marketing worked closely with a web design and marketing company to review the
NCMA website. Recommendations were provided to the NCMA directors and we are currently
finalizing a redesign plan and schedule.
The NCMA Social Media plan has been implemented and we encourage all board members to
become active on the social networks we participate with. NCMA would benefit greatly from
Board members actively posting good content or links to useful articles. If a Board member is
not comfortable with social media, they are still encouraged to send good articles to Neal
Couture or Jessica Friedman.
Publicity Report: July – November 2010
NCMA Press Releases
7/1/2010 NCMA Announces Board of Directors for 2010–2011 Program Year
7/12/2010 - Contract Management Week 2010
7/14/2010 - Free Contract Management Career Fair
9/16/2010 - NCMA’s 29th Annual Government Contract Management Conference to be held
in Arlington, Virginia
10/14/2010 - Speakers Chosen for NCMA’s 29th Annual Government Contract Management
Conference
NCMA Media Coverage
7/7/2010 - University of Florida—Levin College of Law Blog (www.uflawgrads.blogspot.com)
“Consider a career in Contract Administration” by Center for Career Development.
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This blog is available to help their graduates find career paths in the current market. This posting
informs graduates of NCMA’s Career Fair during World Congress.
Link: http://uflawgrads.blogspot.com/2010/07/consider-career-in-contract.html
9/1/2010- PR Newswire Website (www.prnewswire.com). “Centre Consulting, Inc. Announces
First CSCM Graduate” Source—Centre Consulting, Inc.
This release honors Michelle A. Huffman as the first CSCM graduate and mentions the CSCM
program is a joint program between Centre Consulting and the NCMA.
Link: http://www.prnewswire.com/news-releases/centre-consulting-inc-announces-first-cscmgraduate-101997393.html
9/13/2010 - eReleases Website (www.ereleases.com) “Villanova University and National
Association of Government Contractors Announce Partnership and Exclusive Member Savings
for Online Certificate Courses.”
“Villanova’s three-course Master Certificate in Government Contract Management thoroughly
prepares students to obtain NAGC certification as a Certified Government Contractor (CGC)…..
Villanova’s 100% online program also prepares professionals for the Certified Federal Contracts
Manager (CFCM) and Certified Professional Contracts Manager (CPCM) designations offered
through the National Contract Management Association (NCMA).”
Link: http://www.ereleases.com/pr/villanova-university-national-association-governmentcontractors-announce-partnership-exclusive-member-savings-online-certificate-courses-40105
10/4/2010 - Federal Business Opportunities Website (www.fbo.gov). “National Contract
Management Association Membership.”
Solicitation for the employees of the Acquisition Division of the Air Force to express interest in
a company-owned NCMA membership.
Link:
https://www.fbo.gov/index?s=opportunity&mode=form&tab=core&id=f5d99fcff8bf8b4e40d85d
d8db2f559b&_cview=0
10/5/2010 - SEO Press Releases Website (www.seopressreleases.com). “Get Ahead and Get
Hired With the Top 5 Job Skills Companies Want in 2011.” Source—University Alliance Online
Article states Contract Management is expected to witness record growth. Article quote “In fact,
according to a 2008 National Contract Management Association report, nearly 40% of salaries
are expected to hit six figures in the coming years.”
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Link: http://www.seopressreleases.com/hired-top-5-job-skills-companies-2011/13666
10/7/2010 - Contractology Blog (www.contractologyblog.com) “Contracting Ethics: In the
Jungle “ by Ray Chalupsky
“In the September 2010 issue of Contract Management magazine published by the National
Contract Management Association (NCMA) there is an excellent article about Ethics in the
Corporate Jungle by Amanda Barnett-Rhodes.”
Link: http://www.contractologyblog.com/?p=217
________________________________________________________________________
10/27/2010 Washington Express newspaper. NCMA produced ad promoting GCMC
11/3/2010 GovLoop Website, blog area (www.govloop.com). “Open Letter to NCMA: Why I
Didn't Renew My Membership” by Sterling Whitehead
Former NCMA member states why he decided not to renew his membership with NCMA.
Link: http://www.govloop.com/profiles/blogs/open-letter-to-ncma-why-i
Education Partners
Education Partners advertise their programs to our members, through our Web sites, magazines,
newsletters and conference exhibits. Revenues and expenses are based on projections of
renewals, additions, and drops from Network Media Partners.
The following are current education partners:
ASI Government (formerly Acquisition Solutions)
American Graduate University
Bellevue University
Bottomline Concepts
Centre Consulting
Certified Contracting Solutions LLC
Comprehensive Language Center, Inc.
ESI International
FedBid
Federal Contracts Training Center
Federal Market Group
Federal Publications Seminars, LLC
Graduate School (formerly Graduate School USDA)
Management Concepts
NPI, Inc.
Next Level Purchasing
Saint Louis University
University of California – Irvine Extension
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UT Center for Executive Education
Villanova University
Network Media Partners and NCMA met to discuss enhancements to the career fair at GCMC
and World Congress. We discussed increasing available space, new revenue generating ideas and
enhancing the career fairs to benefit both the attendees and sponsors.
We also held a conference call to discuss improvements to the Education Partner program
generally. We are hoping to update the education partner program offerings to help increase
value to members and to education partners. Some of these changes could include social media
links, featured news stories, or “special consideration” to submit webinar content.
Corporate Sponsors
Corporate Sponsors support the contract management profession, and affiliate themselves
publicly with NCMA to demonstrate their professional commitment. We publicize these
sponsors to our members, through our Web sites, magazines, newsletters and conference
exhibits. As with our Education Partners, revenues and expenses are based on projections of
renewals, additions, and drops from Network Media Partners.
The following are current corporate sponsors:
Advanced Contracting Strategies
Bechtel
Department of Veterans Affairs
Executive Business Services/ProPricer
FedBid
IRS *
KBR
KPMG*
NASA SEWP
TAPE
The Boeing Company
Wolters Kluwer Law & Business
* Chooses not to be listed on our website as a sponsor
Core: Staff
Current staffing is 24 full time permanent employees (an increase of one FTE – additional
chapter relations position) and 2 part time permanent employees. See staff roster (see attachment
2).

Michael Wright (formerly a Customer Service Representative) was promoted to Chapter
Relations Specialist effective September 13, 2010. This was a new position created in the
FY2010-11 budget.
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
Jennifer Coy, Director of Meetings, returned from maternity leave on September 20, 2010.

Kerry McKinnon, Managing Editor, and Chris Hansen, Graphic Designer, were married on
October 10, 2010. Kerry will maintain her maiden name until further notice.

Wyatt Miedema, IT Manager, was activated as a member of the U.S. Army Reserves and
deployed to Bahrain for 6 months (October 2010-April 2011).

Karen Secker was hired as a Customer Service Representative effective October 25, 2010.

Chris Hansen (formerly a Graphic Designer) was promoted to Senior Graphic Designer on
November 5, 2010.

Kerry McKinnon (formerly Managing Editor) was promoted to Editor in Chief on November
5, 2010.

Kim Jervey resigned as Education Program Administrator effective November 9, 2010. She
has accepted a position as a Contracts Administrator with George Mason University.

Katie Minan was hired as Education Program Coordinator effective November 29, 2010.
Core: Facilities
NCMA learned the sign business operating in the neighboring suite is moving, with space listed
for sale. Executive Director is researching to determine if business case warrants possible
acquisition of space, to be presented to Executive Committee in the near future.
Core: Information Systems
In October, Wyatt Miedema was activated as a member of the U.S. Army Reserves and deployed
to Bahrain for 6 months. During this time NCMA will rely on an IT contractor to maintain its
infrastructure.
The Speaker Profiles and the new Member Directory Search Area are complete, as of July 1.
Members who wish to have a Speaker Profile will now be able to update their own profile and it
will be reflected directly in the NCMA CRM4M database. The Member Directory Search will
allow for additional search criteria to be used when searching for members.
The CRM4M database was upgraded to the newest version ahead of schedule due to the
deployment of the IT Manager (originally scheduled for Spring 2011). The upgrade was
successful and went live September 24, 2010. The new version allows for more complete
integration with Microsoft Office, Skype, and provides additional features to assist in
productivity and efficiency of both staff and our members.
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