Service Feedback Form
Thank you for helping us to improve the way we serve you. We are dedicated to continuously
improving our systems and processes in order to provide the highest standard of customer service.
This survey should only take a few moments to complete. The scale is in relation to how appropriate
the question is to your opinion (1 = very low and 10 = very high).
PLEASE SAVE THIS FORM TO YOUR HARD DRIVE AND THEN COMPLETE THE SURVEY
Accredited Partner Centre Name (OPTIONAL):
Very Low
1

2
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3
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4
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5
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6
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7
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8

9
Very High
10
Please check the box below the
appropriate number.
1. How do you rate the overall experience with NCC Education so
far?
1 2 3 4 5 6 7 8 9 10
2. How easy was it to contact the appropriate department relevant
to your enquiry?
1 2 3 4 5 6 7 8 9 10
3. How satisfied were you with the speed in which NCC Education
responded to your enquiries?
1 2 3 4 5 6 7 8 9 10
4. Was your enquiry made to NCC Education answered/resolved?
1 2 3 4 5 6 7 8 9 10
5. How would you rate the service provided by our Customer
Service Executive?
1 2 3 4 5 6 7 8 9 10
6. How would you rate the service provided by our Finance
Department?
1 2 3 4 5 6 7 8 9 10
7. How would you rate the service provided by our Regional
Office?
1 2 3 4 5 6 7 8 9 10
8. Overall, how satisfied have you been with the service provided
by the NCC Education staff helping with your enquiry?
1 2 3 4 5 6 7 8 9 10
You are our focus; we are committed to providing a centric service that exceeds your needs and expectations.
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Service Feedback Form
9. Based on your experience, would you recommend NCC Education to anybody else?
10. If there is anything you could change about the service you have received, what would it be?
11. Please indicate which department(s) you have regularly been in contact with:
Finance
Marketing
Customer Services
Quality
Reception
Product Development
Sales
Blended Learning
12. If given the option, what would be the preferred method of contacting NCC Education?
Email
Telephone
Post
Online Chat
Personal Contact
Fax Machine
SKYPE
MSN Messenger
When you have completed the survey, please save the document to your hard drive and then email as
an attachment to Deborah Firth at debbie.firth@nccedu.com or fax to +44(0)161 4386240.
We would like to thank you for your time in answering our questions. Please visit our website at
www.nccedu.com in order to find more information about our Accredited Partner Centres and the
programmes they run.
You are our focus; we are committed to providing a centric service that exceeds your needs and expectations.
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