Job Description
Post title:
Promotions Assistant
Responsible to:
Communications Manager
Date:
December 2013
Agreed by:
Human Resources Manager
Hours:
30
Overall objectives of the post
Brighter Futures services are promoted in an effective and professional manner.
Customers and stakeholders report that they are satisfied with the quality of service provided.
Key tasks of the post
Publicity and Promotion
 Contribute to and deliver an annual promotional action plan to promote Brighter Futures
services to identified target groups and agencies
 Liaise with statutory and voluntary agencies to ensure that they have the information they
need about Brighter Futures’ services
 Promote Brighter Futures services using a variety of methods
 Prepare for and attend promotional events, open days and promotional initiatives
 Utilise promotion database to help build promotion routes
 Liaise with and provide reports to the Communications Manager to ensure that promotional
activity remains effective.
 Keep effective records of promotional activity including updating the Excel spreadsheets
 Maintain effective communication with other members of the promotions team
 Regularly attend and contribute to staff meetings
 Take responsibility for monitoring promotional material stock levels
 Adhere to company motor policy, ensure that company vehicles are kept clean and tidy and
complete relevant car related paperwork
Additional Responsibilities
 Promote the aims and values of Brighter Futures to customers, volunteers, colleagues, any
other agency or organisation in a professional manner
 Take responsibility for your own professional development and training
 Undertake any duties that may be reasonably requested
 Follow Brighter Futures policies and procedures
 Maintain good working knowledge of all Brighter Futures schemes and any developments
 Be responsible for own and others health & safety
Person Specification – Promotions Assistant
We want the postholder to demonstrate the following competences to a high level and use them in
their work. This is more important than having a great deal of direct experience of the job content. We
will be looking for evidence of the following key competences during the selection process, if you are
shortlisted.





Communication & Clarification
Creativity, Innovation & Adaptability
Commitment & Customer Focus
Relationship & Team Working
Respect, Integrity & Open-mindedness




Accountability, Self-Reflection & Development
Managing Change
Leadership, Management and Coaching
Awareness of Operating Environment
Although we are keeping direct experience/knowledge requirements to a minimum, we do need you
to use the job application form to demonstrate your capabilities in relation to each of the criteria
listed in Sections 1, 2 and 3 below (addressing each point in order). Use the answers to show how your
competences have helped you achieve positive results. This will give you the best possible chance of
being shortlisted.
1.
1.1
1.2
1.5
Specific Qualification, Experience and Track Record
GCSE grade A – C or (Level 2 equivalent) in literacy and numeracy
Experience of communicating professionally and competently to resolve queries by telephone,
email and face to face
Must be willing to attend any training courses appropriate to the role
Experience in using window-based software packages, including Word, Excel, Powerpoint, email
and the internet
Experience of working to deadlines
2.
2.1
2.2
2.3
2.4
Special Knowledge and Requirements
Strong organisational skills
Excellent communication skills, oral and written and a customer focused approach
Ability to work on own initiative with limited supervision
Must be able to work as part of a team
3.
3.1
3.2
3.3
3.4
3.5
3.6
3.7
Additional Job Requirements
Must be self-motivated with a positive can-do attitude
Ability to remain calm under pressure and difficult situations
1.3
1.4
Must be able to persuade and influence others
Ability to work flexibly
Must maintain a professional image at all times
Ability to drive and have own transport
Committed to equality and diversity and promoting Brighter Futures Values
Core Competencies (Level 1 – 2)
(Trainees/Apprentices/Staff)
Communication and
Clarification
Creativity, Innovation &
Adaptability
Commitment &
Customer Focus
Relationships & Team
Working
Respect, Integrity &
Open Mindedness
Accountability, SelfReflection &
Development
Engaging with and
Supporting Change
Descriptor
Presents clear messages using a range of techniques. Identifies active listening
as a key component to effective communication. Appropriately influences
others. Is concise and persuasive with a wide range of audiences. Effectively
promotes Brighter Futures’ values, purpose and services.
Proactively sources and develops ideas. Solves problems, bringing
improvements to services and resources. Modifies style and approach to
achieve goals and effectiveness.
Committed to and focused on the views and needs of customers and other
stakeholders. Ensures that customer needs are at the core of Brighter Futures
service provision and take a non-judgmental approach to issues. Remains
resilient and positive in seeing things through.
Develops and maintains positive relationships with a variety of people.
Appropriately networks internally and externally for the benefit of Brighter
Futures, its services and customers. Displays self-awareness, respect and
integrity in all relationships.
Understands and works within Brighter Futures commitment to equality and
diversity. Respects and values the diversity of colleagues, customers and the
wider operational environment. Understands and respects other people’s
points of view. Demonstrates commitment to enhancing and developing
Brighter Futures services in line with principles of equality and diversity.
Takes ownership, meets responsibilities and honours commitments. Is open
and committed to continuous development. Applies new information and
learns from experiences. Shares knowledge and learning and recognises own
strengths and areas for development. Is open to receiving feedback about own
performance. Can identify and discuss own mistakes and failings and takes
steps to rectify them to improve performance. Presents a calm, competent and
professional image to customers and other employees.
Is proactive, responsive and adaptable. Inspires others to positively engage
with changes. Constructively and appropriately challenges change appreciating
Brighter Futures need to remain flexible and break from tradition for the
benefit of the customers and the mission of the organisation. Remains resilient
and sees things through and is able to remain effective under pressure.