Deepak Rawat Paradise Groups of Hotels Dar es Salaam, Tanzania Emailrawat232@yah oo.co.in Mob India: +255 757409593 Objective Able to build inter personal relationship, thereby execute leadership through team work. Contribute towards long existence in the market through maximization of profits and delivering services as per quality standards. Goal To lead a company with an international repute within the next twenty years. Experience Presently Working in Dar es Salaam Tanzania with Hotel Paradise Express and Paradise City Both 4 star Boutique as an Food& Beverage Manager since August 2009. JOB DESCRIPTION: Heading the department operation of the 4 specialty restaurants 6 conference room and 1000 people ball room. Joined as a pre opening team Responsible for the Department smooth operations. Department budgets were made on the control measures. New concept and themes restaurant was set-up for the esteemed hotel guest and outsiders. Responsible for the conference and events party. Responsible the department inventory and keeping the stock proper. Looking after all the highly co- operates clients for their needs and deeds. Weekly meetings with the MD for the client’s satisfaction and hotel smooth operations. Worked with Labriz Silhouette in Seychelles,(Small leading Hotels of the World) one of the resorts of the Universal group, As Assistant F&B Manager then Promoted as F&B Manager since September 2006 to 10th March 2009. JOB DESCRIPTION: Heading the department operation of the 112 villa in dinning with 9 F&B outlets with 4 Restaurant Manager and total staff of 45 belonging to 10 different nationalities. Joined as a pre opening team and opened up the resort to a world class hub for the discreet guest. Department was established within no time with all systems and procedures having a smooth operation F&B department budget was made on the control measures. New concept and themes restaurant was set-up for the esteemed hotel guest and outsiders. Department profit margins where raised up to 30% of guidelines Deigned the new outlet kitchen with latest equipments from Singapore and France Menu planning and costing was done for the restaurant Reserved Table express-check-in was introduced so the client don’t need to wait for the Table upon arrivals Stores bin-card was introduced and had the minimum and the maximum stock taking of the F&B Stores. Cost controls in all the measures where taken i.e. C.G.S, electricity, food, beverages, telephone bills and staffing. Introduced the department meetings every week to go through the whole week’s lacks and improvement program of the comments cards. Staff welfare program where introduced to keep them motivated and keeping them the good work. Staff training where given to make them multi-purpose for the different restaurant operations. Service was brought to the fine level to meet the discreet guest in all the areas. Interacting with the in-house guest and recording them in the guest history file. Upgraded the standards to the international levels. Acting as Operations Quality Manager in his absence and controlled the operations and assisted in the movement of group and outlets inventories. Budgetary figures were calculated and moved to best profitable graphs. Internal competitions based on trainings (i.e. up selling) were introduced and winners were given incentives. Keeping track of the international standards and updating the same to the resort Training was consistently implemented for the best services to the guest in terms of service and standard. Introduced high Tec equipment and machineries for the smooth operations. Providing a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals. Worked with Sainte Anne Resort in Seychelles 5star Deluxe as Bar and Restaurant Manager for 2years the company of Beachcombers best known in Mauritius consist of 79 exclusive villas. JOB DESCRIPTION: Handling the day-to-day operation containing the team of 3 assistants and 23 staff. Worked and training done in the all food and beverage sections like room service telephone ethics Checking all rooms mini-bar prior to VIP check ins Assists in conducting inventory of linen, china ware and glassware and reports to food and beverage manager Handling all employees practice the utmost protection of guest privacy and confidentiality Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Updating standards that are processed by the international office at Mauritius. Training of staff according to the rules set by international standards and united nation public health organization. Budgeting the inventory accordingly to the limitations outlet wise. Ordering of wines and supplies through the head office. Controlling the movement of staff, sign off and sign on. To check cleaning standards and set renovation procedures. All other management tasks given by food and beverage Manager. 2003june - Joined as Team leader in Bars for Sun Island Resort in Maldives, Then promoted Co-Ordinater in Food and Beverage Department by 2003 Oct. (All- Inclusive resort with 350 villas and 72 water bungalows with 11 food and beverage outlets) JOB DESCRIPTION: Handles the operation of the shifts. Handling a total team of 13 team leaders and 55 staff. Assisted in preparing and controlling weekly requisitions, usage of product and supply. Prepares Monthly activity reports. Coordinates and maintains machine maintenance reports and records of the outlet. Assists with the preparation and regular update of the inter departmental budget in close cooperation with the Bars manager ensuring targets are met and costs are effectively controlled. Ensures proper work assignments to the contract cleaners of window cleaning, Pestcontrolling and public areas. Assists in conducting inventory in linen and other operational equipments. Conducting training program for the team leaders and staff on soft and behavioral skills. Conducts annual performance appraisals providing honest and appropriate feed back. Effectively communicating guiding principles and core values to all levels of employees. Conducts short and daily briefings to hand out assignments and to keep employees informed of special events and instructions. Assisting Bars manager in their day-to-day operation. Feb 2000 – September2002 The Chain Group of Restaurant 2000 in middle east Oman, (A chain restaurant with 2 banquet halls) as F&B Supervisor. JOB DESCRIPTION: Supervised operations in varied areas including restaurant, public area, and kitchen. Delegate appropriately duties and responsibilities to equip and resource employees, nurturing and developing them whilst ensuring the standards of operation and safety maintained Handles guest and employee enquiries in a courteous and efficient manner. Initiated departmental motivational programs 'Star of the month' through a performance and productivity measurement system. A program developed where each attendant can view his or her performance on a day-to-day basis and also month wise. Conduct training program for the department, includes skill based, behavioral, soft skill and Management based. Worked in co ordination with the housekeeper and supervised the entire operation of the hotel On job training in stores and food and beverage service. Jan99- Jan2000) F & B Captain on deputation to The Le Meridien Pune India.(Best Hotel in South Asia for 2 years) JOB DESCRIPTION: Deputed for the training of staff and implement the standards as per the Meridien format. Shift handling and finding operational shortcomings. To ensure the wines are available for sale on time. Conducting regular inspections of other bars and ensuring standards of cleanliness is maintained at all times. Training done with inputs with training manager and basic training modules made for basic, wine service, product knowledge. Handled operation on all shifts in all areas of Bars. Worked with Bars Manager to update the standard operating procedures. With the assistance of Corporate Quality the Brand Standards for the department was Set for the first time. Done special food and beverage training for six months in Le Meridien Pune India. Undergone basic industrial training in all departments and grasped the skills for becoming a hospitality professional. Education Personal profile Undergone French classes in Seychelles at Alliance Francois for 6 months. Passed 1st Class Hotel Management Diploma Course from Dehradun(India) Food Craft Institute Of Management, in 1999. Passed Higher Secondary School (12th) from Dehradun(Uttrachal India ) Board in 1995. Passed Secondary School Certificate (10th) from Mumbai (India) Board in 1993. Height: 170 cms, Weight: 63 Kgs, Eye sight: 6/6. Nationality: Indian Date of birth: January21, 1977. Married. Passport number: G 8500028, Place of Issue: Mahe[Seychelles], Date of Expiry: 01.05.2018 Computer Skils P O Skill Languages Known Interest and achievement s: References Word, Excel, PowerPoint. Outlook. Micros, Silverware, Infogenis, Maestro and Vista English, Hindi and Basic French Awarded certificate of Honor for sports cricket in state level. Awarded recognition for becoming as a part of the pre-opening team for the Le Meridien Pune (India) and Labriz Silhouette in Seychelles. Mr. Pascal Gadget Director Food and Beverage, Le Meridien, Pune.India Mr. Vinesh Gupta General Manager, Labriz Silhouette Resort Seychelles