CHERYL A. BRYANT
813-766-2126 ▪ 219CBryant@gmail.com
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Flexible, creative, dedicated, self starter, learner-centered
Over a decade of design and delivery experience in corporate training
Excellent Interpersonal, Communication, Presentation, and Facilitation Skills
Extensive collaboration with business partners
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Attention to detail produces goal driven results
Highest level of professionalism and personal integrity
Superb leadership and organizational skills
Masters degree in Education
PROFESSIONAL EXPERIENCE
Curriculum Developer
Temple Terrace, Florida
Rose International for Verizon Wireless
2013 – 2014
 Updated existing employee training material adding meaningful activities.
 Collaborated with business leaders to create programs, documentation, and evaluation of these new programs.
 Provided training, updates and motivational sessions for team members.
 Was extremely flexible and responsive to frequent changes in the company’s branding.
Training Specialist
St. Petersburg, Florida
HSN, Inc.
2011 – 2012
 Designed Training Performance Model adopted by company.
 Acted as liaison between the Learning and Development department and Contact Center in developing and
implementing a continuing education program.
 Lead initiative to completely revise the hands-on mock call procedure for new hire classes.
 Trained 175 new hires within one year utilizing innovative distance learning techniques via WebEx.
 Performed advanced technical troubleshooting and resolution for remote classes.
 Developed Team Building Activities for upper level management offsite meetings.
Training and Development Specialist
FIS, Inc.
St. Petersburg, Florida
2008 – 2010
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Developed Web based training using Captivate and Articulate.
Created and presented training for sales associates and financial institutions.
Trained new hire classes resulting in an average of 98.8% growth in learning from pretest to posttest.
Designed and developed Participant and Resource Guide, PowerPoint presentations, and assessment tools.
Conducted Train the Trainer sessions for out of state business partner via LiveMeeting on systems and procedures.
Conducted needs analysis for department of 80 participants on an ongoing basis. Developed and delivered
Advanced Skill Training classes based on areas of participants’ opportunity. Followed up with both large groups
and individuals as needed.
 Prepared department for federally mandated test resulting in 45% of department scoring 100%. Overall average
score of department was 98%.
Instructional Designer
Jim Walter Homes, Inc.
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Tampa, Florida
2007
Created instructional material on using Google Earth for Market Analysis. Co-conducted distance learning
classes on this process using WebEx.
 Updated content and format of customer service training, SAP training, and equipment training.
 Visited the field and worked with subject matter experts to create a Construction Manager Resource Manual.
CHERYL A. BRYANT
page two
Tutoring Program Designer
Greater Largo Public Library
Largo, Florida
2006 – 2007
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Created and executed plan to create a new tutoring center in coordination for the Greater Largo Public Library
Foundation.
 Selected, and ordered all needed equipment, furnishings, books, and reference material based on a $17,600 budget.
 Designed space, flow, and floor plan for center.
 Promoted the center in local schools and organizations which yielded desired promotion of center and recruitment
of volunteers.
Volunteer Educator Abroad
King’s College High School
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Belize, Central America
2005 – 2006
Raised financial support necessary to serve as a volunteer for one year.
Taught English and basic computer skills to underprivileged students in an underdeveloped area.
Planned, coordinated, and facilitated school wide programs and activities.
Mentored individual students and facilitated a weekly student led organization.
Motivated, encouraged, and educated the staff through seminars, meetings, literature, and activities.
Training and Development Specialist
Tampa, Florida
Bisk Education, Inc.
2004 – 2005
 Created all new participant and instructor training manuals for entire sales force.
 Partnered with leading universities to ensure successful course integration for online participants.
 Trained new employees on critical information about our partner universities, sales and customer service
techniques.
 Ensured all training material was accurate and up to date by researching university policies and procedures
and updating training materials accordingly.
 Instituted monthly “Lunch and Learn” sessions which increased efficiency and team motivation.
 Led highly successful company wide team building activities for 400 employees.
Corporate Trainer
St. Petersburg, Florida
PSCU Financial Services, Inc.
1998 – 2003
 Trained, supervised, and coached new employees in telephone, computer, and customer service skills.
 Instructed technical and soft skill classes to every level of organization.
 Self taught on numerous new programs and systems, which I then trained and served as our company expert.
 Utilized PlaceWare for long distance training of account executives in the field.
 Instrumental in company’s incentive and recognition programs. Led committee that designed department’s first
recognition program. Provided training as a component of companywide incentive program.
Software Trainer
Clearwater, Florida
New Horizons Computer Learning Center
1997 – 1998
 Aggressively self taught on over 20 computer courses including various versions of Windows, DOS, Microsoft
Office applications, CorelDraw, PageMaker, and other programs.
 Instructed classes for different ability levels of these classes often with only one day preparation time.
EDUCATION
Graduate Courses in Adult Education
University of South Florida
Master Degree in Reading Education
Towson State University, Maryland
Bachelor Degree in Early Childhood Education
Indiana University of Pennsylvania
PROFESSIONAL ORGANIZATIONS
American Society for Training and Development