SHAHZAD MERCHANT
HSBC Bank Middle East Ltd.,
8th Floor, Bahria Complex-3, M. T. Khan Road,
Karachi, Pakistan.
Direct : 00 92 21 3520 4790, Mobile: 00 92 300 2425207
Email: shahzadmerchant@hsbc.com.pk
PROFESSIONAL PROFILE
 Self-starter, quick-learner, highly responsible and able to work with minimal supervision. Given charge of the
Operational Risk function of the bank with a direct reporting line to Chief Risk Officer (CRO), acting as the single point
of contact on all operational risk issues for HSBC Pakistan.
 Coordinated with senior management for the preparation of feasibility reports for new strategic initiatives HSBC Credit
Card & Ammanah.
 Team member for HSBC Pakistan Investment Plan (PIP) of $35 million, which expanded HSBC network in Pakistan
from 5 to 12 branches over the period of 3 years along with expansion in retail and commercial banking. Successful
execution of plan resulted in bank turning into profits earlier than plan.
 Excellent and vast knowledge of Bank’s Business Lines, Functions and Products gained through oversight role as part of
Country ORIC and through self-development by undertaking courses at HSBC Business School. Implemented the
Group’s enhanced Operational Risk Management Framework (ORMF) including Risk and Control Assessments (RCAs)
across HSBC Pakistan.
 Good presentation skills, Spreadsheet and verbal communication skills. Able to interact confidently with Senior
Management. Excellent coordination and analytical skills.
 Developed Line of Business wise Profitability for GTB (Trade and supply chain & Payments and Cash Management) for
Local Reporting.
 Team member of HSBC Pakistan for Management Directional Review (MDR) in year 2009.
PROFESSIONAL EXPERIENCE:
Operational Risk Manager
HSBC Bank Middle East Limited
Jan 2010 to Present
My role was to establish and strengthen a Country Operational Risk & Internal Control (ORIC) function under the HSBC Group’s
enhanced ORIC Management Framework (ORMF). This was based on the concept of ‘three lines of defence’ to reduce
operational losses and also to comply with Basel-II and regulatory guidelines for risk management. Currently I am looking after
Country Operational Risk function with a direct reporting to Country Chief Risk Officer. Achievements include:
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Single-handedly implemented HSBC Group’s enhanced Global Operational Risk Management Framework under a year
within Pakistan operations. Delivered an organization-wide process for self-identification and communication of risks to
improve their transparency and firmly embed a risk compliant culture. This included implementation of the Risk and Control
Assessments (RCA) across all businesses and functions operating in Pakistan.
Functioning as the secretary of the Country ORIC Committee to present the bank’s operational risk profile to local senior
management for setting mitigating actions for emerging risk issues and following up for implementation.
Maintaining oversight of Key Risk Indicators (KRIs), Information Security Risk and Vendor Risk Management processes,
and Compliance issues through Country ORIC Committee for compliance with FIM requirements by closing identified gaps.
Single-handedly providing support to over 40 users of HSBC’s revamped operational risk management system “ORION”.
Currently functioning as the resident system expert.
Performing duties of Deputy Business Information Risk Officer (BIRO) for Credit & Risk Management (CRM).
Assigned the responsibilities of business recovery plan (BRP) coordinator for Credit & Risk Management (CRM).
Surprise Balancing Officer (SBO) for all GL suspense pertains to Credit & Risk Management (CRM).
Assistant Manager
HSBC Bank Middle East Limited
Apr 2007 to Dec 2009
Job Responsibilities
 To develop and analyses of Risk Management Meeting (RMM) Pack with KPI Reports, enabling management to
measure results, identify problems and strategize to make profitable decisions
 Deliver business/function heads monthly MI with commentary to monitor actual results against forecast, trend analysis
and KPI
 To manage GBM expectations on FTE reporting, ensuring that GHRS is the only basis for reporting FTE by products
and entity in GBM TM1 cube
 Develop and analyze the GTB (TSC & PCM) product wise profitability for Group submission through TM1 Cognos.
 Analyze monthly variances in revenues and balances. Support relationship managers in evaluating their customer
portfolios for product pricing, cost and related risk
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Support businesses in reviewing business case, product launch, marketing campaign and client management from
financials and risk perspective. Assess and recommend if they are viable or in accordance to the Group strategies
Responsible for the preparation of the Rolling Operating Plan (Budget) for HSBC Pakistan. Provide support to business
segments in creating financial models for projecting advances, deposits and profitability
Continuous tracking of FTE plan vs actual through Local Monthly Line of Business wise financials reporting
Managed optimized Capacity Planning Model for all BackOffice Functions and reviewing span of control
Conscientious for timely and accurate submission of Annual Operating Plan as per the Cognos TM1 template and
structure requirements
Understand and proactively maintain internal control standards and MI guidelines
Management Trainee
EFU General Insurance Ltd
Dec 2005 to Mar 2007
During the year long training as a MT, completed comprehensive class room training as well as rotations of all the main
departments of Insurance, gave me a holistic understanding, necessary for finance role, includes:
 Report Preparation: Monthly MIS Reports on Premium and Claims.
 Policy Documents: Preparation of policy documents and keeping track of it.
 To prepare Profitability of Banc assurance business.
Accountant
Seagull Engineering
Job Responsibilities
 Compile weekly reports to monitor and control performance with respect to standards/targets
 Prepare financial statement and analyzing position of the company.
Jul 2002 to Nov 2005
PROFESSIONAL MEMBERSHIPS/ SEMINARS/ COURSES:
 Bank Risk Management
IFC (World Bank)
 Fire Fighting Training Course
Haseen Habib Training Center
 Advance MS. Excel
IBP
 Global Association of Risk Professionals- Affiliated Member (GARP-Pakistan Chapter)
 Basel III
HSBC Business School
 Anti-money Launderings
HSBC Business School
 Compliance and Reputational Risk
HSBC Business School
 Operational Risk
HSBC Business School
EDUCATION:
Certified Internal Control Auditor (CICA)
Chartered Risk Analyst (CRA)
Master Financial Planner (MFP)
Masters of Business Administration (Finance & Banking)
Masters in Economics
Bachelor of Commerce
SKILLS:
IT
Language
IIC
AAFM
AAFM
PAF-KIET
Karachi University
Karachi University
2013
2013
2012
2007
2005
2003
MS Office (Excel, Word, PowerPoint), Cognos TM1, Lotus Notes, Hyperion, AS400
English (IELTS Band 6.0), Urdu (Native), Hindi (Basic)
INTEREST AND ACTIVITIES:
Volunteer Mentor at “The Citizen’s Foundation”, Pakistan.
2010 to present
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The Citizen’s Foundation (TCF) is a professionally managed, non-profit organisation working to improve the quality of
education in Pakistan. As of 2012, they have 830 purpose-built schools nationwide in urban slums and rural areas with an
enrolment of more than 115,000 students. I volunteer for their ‘Rahbar’ (Urdu for ‘Guide’ / ‘Mentor’) mentorship programme
which aims at the development of youth as responsible individuals and as productive members of society.
REFERENCES
Will furnished upon request